Complaints & Recalls
Consumer Complaints
7 ComplaintsKaravan Trailers, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
I have bought a seadoo switch first gen, the only trailer available to me was the painted steel. I live in South Florida, after a short few years and only a few trips to the ramp the trailer completely fell apart, major rust holes, and it is currently bent out of shape.
Corrective Action:
I have bought a seadoo switch first gen, the only trailer available to me was the painted steel. I live in South Florida, after a short few years and only a few trips to the ramp the trailer completely fell apart, major rust holes, and it is currently bent out of shape.
Additional Notes:
I have bought a seadoo switch first gen, the only trailer available to me was the painted steel. I live in South Florida, after a short few years and only a few trips to the ramp the trailer completely fell apart, major rust holes, and it is currently bent out of shape.
Mfg Campaign: 11655487
Recall Date: Apr 18, 2025
Karavan Trailers, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
I have bought a seadoo switch first gen, the only trailer available to me was the painted steel. I live in South Florida, after a short few years and only a few trips to the ramp the trailer completely fell apart, major rust holes, and it is currently bent out of shape.
Corrective Action:
I have bought a seadoo switch first gen, the only trailer available to me was the painted steel. I live in South Florida, after a short few years and only a few trips to the ramp the trailer completely fell apart, major rust holes, and it is currently bent out of shape.
Additional Notes:
I have bought a seadoo switch first gen, the only trailer available to me was the painted steel. I live in South Florida, after a short few years and only a few trips to the ramp the trailer completely fell apart, major rust holes, and it is currently bent out of shape.
Mfg Campaign: 11655487
Recall Date: Apr 18, 2025
Karavan Trailers, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I have bought a seadoo switch first gen, the only trailer available to me was the painted steel. I live in South Florida, after a short few years and only a few trips to the ramp the trailer completely fell apart, major rust holes, and it is currently bent out of shape.
Corrective Action:
I have bought a seadoo switch first gen, the only trailer available to me was the painted steel. I live in South Florida, after a short few years and only a few trips to the ramp the trailer completely fell apart, major rust holes, and it is currently bent out of shape.
Additional Notes:
I have bought a seadoo switch first gen, the only trailer available to me was the painted steel. I live in South Florida, after a short few years and only a few trips to the ramp the trailer completely fell apart, major rust holes, and it is currently bent out of shape.
Mfg Campaign: 11655487
Recall Date: Apr 18, 2025
Karavan Trailers, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
My husband and I bought a 2022 Sea Doo Switch compact sport (BRP) around August of 2022, and with the boat we were given this trailer, which is not compatible with salt water. We are salt water boaters in Florida. In 2022, BRP apparently did not make a trailer for this boat that could handle the salt water, but we heard they did moving forward in 2023. Knowing that our trailer would eventually rust out, we opened a case with BRP April 13, 2023 but they did not respond. We opened another case in March of 2024 and still haven't received a response from BRP. On Tuesday, [XXX] my husband and I came back to our boat launch after a nice time on the water. As my husband was attaching the safety and winch and starting to crank, the base of the column holding the winch gave out. Because this happened were not able to get the boat to meet the boat stop, so the boat is UNSAFELY sitting about a foot off the trailer. We drove 10 mph home because the boat was not safely sitting on the trailer. Luckily no one got hurt at the boat ramp or while driving home. But now we cannot use our boat and I worry which piece on the trailer will give out next, and I am afraid it WILL injure someone in the future. We have already replaced the jack and had to have the electrical rewired for the brake lights, although the side lights still do not work. To answer the above questions: 1. The trailer itself is failing; electrical and winch has failed. It is available for inspection. 2. Boat is unsafely resting on the trailer and not able to be properly secured. 3. Yes, Broward Motor Sports service department in West Palm Beach, FL. 4. Yes, Broward Motor Sports service department in West Palm Beach, FL. 5. Symptoms were almost immediate after the first few times launching the boat (rust). INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
My husband and I bought a 2022 Sea Doo Switch compact sport (BRP) around August of 2022, and with the boat we were given this trailer, which is not compatible with salt water. We are salt water boaters in Florida. In 2022, BRP apparently did not make a trailer for this boat that could handle the salt water, but we heard they did moving forward in 2023. Knowing that our trailer would eventually rust out, we opened a case with BRP April 13, 2023 but they did not respond. We opened another case in March of 2024 and still haven't received a response from BRP. On Tuesday, [XXX] my husband and I came back to our boat launch after a nice time on the water. As my husband was attaching the safety and winch and starting to crank, the base of the column holding the winch gave out. Because this happened were not able to get the boat to meet the boat stop, so the boat is UNSAFELY sitting about a foot off the trailer. We drove 10 mph home because the boat was not safely sitting on the trailer. Luckily no one got hurt at the boat ramp or while driving home. But now we cannot use our boat and I worry which piece on the trailer will give out next, and I am afraid it WILL injure someone in the future. We have already replaced the jack and had to have the electrical rewired for the brake lights, although the side lights still do not work. To answer the above questions: 1. The trailer itself is failing; electrical and winch has failed. It is available for inspection. 2. Boat is unsafely resting on the trailer and not able to be properly secured. 3. Yes, Broward Motor Sports service department in West Palm Beach, FL. 4. Yes, Broward Motor Sports service department in West Palm Beach, FL. 5. Symptoms were almost immediate after the first few times launching the boat (rust). INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
My husband and I bought a 2022 Sea Doo Switch compact sport (BRP) around August of 2022, and with the boat we were given this trailer, which is not compatible with salt water. We are salt water boaters in Florida. In 2022, BRP apparently did not make a trailer for this boat that could handle the salt water, but we heard they did moving forward in 2023. Knowing that our trailer would eventually rust out, we opened a case with BRP April 13, 2023 but they did not respond. We opened another case in March of 2024 and still haven't received a response from BRP. On Tuesday, [XXX] my husband and I came back to our boat launch after a nice time on the water. As my husband was attaching the safety and winch and starting to crank, the base of the column holding the winch gave out. Because this happened were not able to get the boat to meet the boat stop, so the boat is UNSAFELY sitting about a foot off the trailer. We drove 10 mph home because the boat was not safely sitting on the trailer. Luckily no one got hurt at the boat ramp or while driving home. But now we cannot use our boat and I worry which piece on the trailer will give out next, and I am afraid it WILL injure someone in the future. We have already replaced the jack and had to have the electrical rewired for the brake lights, although the side lights still do not work. To answer the above questions: 1. The trailer itself is failing; electrical and winch has failed. It is available for inspection. 2. Boat is unsafely resting on the trailer and not able to be properly secured. 3. Yes, Broward Motor Sports service department in West Palm Beach, FL. 4. Yes, Broward Motor Sports service department in West Palm Beach, FL. 5. Symptoms were almost immediate after the first few times launching the boat (rust). INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11605829
Recall Date: Aug 1, 2024
Karavan Trailers, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
My husband and I bought a 2022 Sea Doo Switch compact sport (BRP) around August of 2022, and with the boat we were given this trailer, which is not compatible with salt water. We are salt water boaters in Florida. In 2022, BRP apparently did not make a trailer for this boat that could handle the salt water, but we heard they did moving forward in 2023. Knowing that our trailer would eventually rust out, we opened a case with BRP April 13, 2023 but they did not respond. We opened another case in March of 2024 and still haven't received a response from BRP. On Tuesday, [XXX] my husband and I came back to our boat launch after a nice time on the water. As my husband was attaching the safety and winch and starting to crank, the base of the column holding the winch gave out. Because this happened were not able to get the boat to meet the boat stop, so the boat is UNSAFELY sitting about a foot off the trailer. We drove 10 mph home because the boat was not safely sitting on the trailer. Luckily no one got hurt at the boat ramp or while driving home. But now we cannot use our boat and I worry which piece on the trailer will give out next, and I am afraid it WILL injure someone in the future. We have already replaced the jack and had to have the electrical rewired for the brake lights, although the side lights still do not work. To answer the above questions: 1. The trailer itself is failing; electrical and winch has failed. It is available for inspection. 2. Boat is unsafely resting on the trailer and not able to be properly secured. 3. Yes, Broward Motor Sports service department in West Palm Beach, FL. 4. Yes, Broward Motor Sports service department in West Palm Beach, FL. 5. Symptoms were almost immediate after the first few times launching the boat (rust). INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
My husband and I bought a 2022 Sea Doo Switch compact sport (BRP) around August of 2022, and with the boat we were given this trailer, which is not compatible with salt water. We are salt water boaters in Florida. In 2022, BRP apparently did not make a trailer for this boat that could handle the salt water, but we heard they did moving forward in 2023. Knowing that our trailer would eventually rust out, we opened a case with BRP April 13, 2023 but they did not respond. We opened another case in March of 2024 and still haven't received a response from BRP. On Tuesday, [XXX] my husband and I came back to our boat launch after a nice time on the water. As my husband was attaching the safety and winch and starting to crank, the base of the column holding the winch gave out. Because this happened were not able to get the boat to meet the boat stop, so the boat is UNSAFELY sitting about a foot off the trailer. We drove 10 mph home because the boat was not safely sitting on the trailer. Luckily no one got hurt at the boat ramp or while driving home. But now we cannot use our boat and I worry which piece on the trailer will give out next, and I am afraid it WILL injure someone in the future. We have already replaced the jack and had to have the electrical rewired for the brake lights, although the side lights still do not work. To answer the above questions: 1. The trailer itself is failing; electrical and winch has failed. It is available for inspection. 2. Boat is unsafely resting on the trailer and not able to be properly secured. 3. Yes, Broward Motor Sports service department in West Palm Beach, FL. 4. Yes, Broward Motor Sports service department in West Palm Beach, FL. 5. Symptoms were almost immediate after the first few times launching the boat (rust). INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
My husband and I bought a 2022 Sea Doo Switch compact sport (BRP) around August of 2022, and with the boat we were given this trailer, which is not compatible with salt water. We are salt water boaters in Florida. In 2022, BRP apparently did not make a trailer for this boat that could handle the salt water, but we heard they did moving forward in 2023. Knowing that our trailer would eventually rust out, we opened a case with BRP April 13, 2023 but they did not respond. We opened another case in March of 2024 and still haven't received a response from BRP. On Tuesday, [XXX] my husband and I came back to our boat launch after a nice time on the water. As my husband was attaching the safety and winch and starting to crank, the base of the column holding the winch gave out. Because this happened were not able to get the boat to meet the boat stop, so the boat is UNSAFELY sitting about a foot off the trailer. We drove 10 mph home because the boat was not safely sitting on the trailer. Luckily no one got hurt at the boat ramp or while driving home. But now we cannot use our boat and I worry which piece on the trailer will give out next, and I am afraid it WILL injure someone in the future. We have already replaced the jack and had to have the electrical rewired for the brake lights, although the side lights still do not work. To answer the above questions: 1. The trailer itself is failing; electrical and winch has failed. It is available for inspection. 2. Boat is unsafely resting on the trailer and not able to be properly secured. 3. Yes, Broward Motor Sports service department in West Palm Beach, FL. 4. Yes, Broward Motor Sports service department in West Palm Beach, FL. 5. Symptoms were almost immediate after the first few times launching the boat (rust). INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11605829
Recall Date: Aug 1, 2024
Karavan Trailers, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Wiring has been pulled out at some point in transport which has made all running lights inoperable especially my brake lights on a very dark black boat with no other reflective markers that help notify drivers.This was a very bad situation that could of been avoided at the dealership.I would like a investigation of how this design with black trailer,black boat and bad wiring could of caused a fatal accident,my neighbor was luckily behind me to avoid such collison
Corrective Action:
Wiring has been pulled out at some point in transport which has made all running lights inoperable especially my brake lights on a very dark black boat with no other reflective markers that help notify drivers.This was a very bad situation that could of been avoided at the dealership.I would like a investigation of how this design with black trailer,black boat and bad wiring could of caused a fatal accident,my neighbor was luckily behind me to avoid such collison
Additional Notes:
Wiring has been pulled out at some point in transport which has made all running lights inoperable especially my brake lights on a very dark black boat with no other reflective markers that help notify drivers.This was a very bad situation that could of been avoided at the dealership.I would like a investigation of how this design with black trailer,black boat and bad wiring could of caused a fatal accident,my neighbor was luckily behind me to avoid such collison
Mfg Campaign: 11491565
Recall Date: Oct 31, 2022
Karavan Trailers, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
Wiring has been pulled out at some point in transport which has made all running lights inoperable especially my brake lights on a very dark black boat with no other reflective markers that help notify drivers.This was a very bad situation that could of been avoided at the dealership.I would like a investigation of how this design with black trailer,black boat and bad wiring could of caused a fatal accident,my neighbor was luckily behind me to avoid such collison
Corrective Action:
Wiring has been pulled out at some point in transport which has made all running lights inoperable especially my brake lights on a very dark black boat with no other reflective markers that help notify drivers.This was a very bad situation that could of been avoided at the dealership.I would like a investigation of how this design with black trailer,black boat and bad wiring could of caused a fatal accident,my neighbor was luckily behind me to avoid such collison
Additional Notes:
Wiring has been pulled out at some point in transport which has made all running lights inoperable especially my brake lights on a very dark black boat with no other reflective markers that help notify drivers.This was a very bad situation that could of been avoided at the dealership.I would like a investigation of how this design with black trailer,black boat and bad wiring could of caused a fatal accident,my neighbor was luckily behind me to avoid such collison
Mfg Campaign: 11491565
Recall Date: Oct 31, 2022
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