Complaints & Recalls
Official Safety Recalls - Important!
16 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2018-2024 Jeep Wrangler vehicles. The wiring harness for the rearview camera and the center brake light may short circuit, which can disable the rearview camera image and center brake light. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 111, "Rear Visibility" and 108, "Lamps, Reflective Devices, and Associated Equipment."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 77B
Recall Date: Sep 12, 2024
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2020-2024 Jeep Gladiator and 2018-2024 Jeep Wrangler vehicles. The instrument panel cluster may experience an internal short circuit and fail. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 101, "Controls and Displays."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 30B
Recall Date: Sep 5, 2024
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2021 Jeep Wrangler and Jeep Gladiator vehicles that were previously remedied under NHTSA recall number 23V-116. The software for the powertrain control module may cause an engine stall, which can result in a loss of drive power.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 92B
Recall Date: Aug 1, 2024
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2021-2024 Jeep Wrangler and 2022-2024 Jeep Grand Cherokee vehicles. A hybrid control processor (HCP) software error may cause the defrosting and defogging system to be inoperative. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 103, "Windshield Defrosting and Defogging Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 04B
Recall Date: Feb 15, 2024
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2021-2023 Jeep Wrangler Plug-In Hybrid Electric (PHEV) vehicles. The high voltage battery may fail internally and lead to a vehicle fire while parked or driving.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: B9A
Recall Date: Nov 22, 2023
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2021-2023 Jeep Wrangler, Gladiator, and 2022-2023 Ram 1500 vehicles equipped with a 3.0L diesel engine. The high pressure fuel pump (HPFP) may fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 01A
Recall Date: Apr 13, 2023
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2020-2022 Jeep Wrangler vehicles. A stud on the frame assembly may puncture the fuel tank in a crash, which can result in a fuel leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 28A
Recall Date: Mar 23, 2023
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2018-2023 Jeep Wrangler, and 2020-2023 Jeep Gladiator vehicles equipped with manual transmissions. The clutch pressure plate may overheat and fracture.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 19A
Recall Date: Feb 23, 2023
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2021-2023 Jeep Wrangler 4xe vehicles equipped with 2.0L Plug-In Hybrid Electric Vehicle engines. A loss of communication may cause an engine shutdown.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: ZB7
Recall Date: Nov 23, 2022
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2020-2022 Jeep Wrangler, Ram 1500, and 2021-2022 Jeep Gladiator vehicles equipped with 3.0L diesel engines. The high pressure fuel pump (HPFP) may fail, causing an engine stall.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: Z96
Recall Date: Oct 13, 2022
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2022 Ram 1500, Jeep Gladiator, and 2021 Jeep Wrangler vehicles. The front seat belt retractors may have an improperly welded micro gas generator, which can result in seat belt pretensioner failure.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: Z95
Recall Date: Oct 13, 2022
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2020-2021 Jeep Wrangler, RAM 1500 and 2021 Jeep Gladiator vehicles. A radio software error may prevent the rearview image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: Z86
Recall Date: Aug 25, 2022
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2018-2021 Jeep Wrangler and 2020-2021 Jeep Gladiator vehicles equipped with manual transmissions. The clutch pressure plate may overheat and fracture.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: Y01
Recall Date: Jan 28, 2021
Consumer Complaints
1.2K ComplaintsChrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
My rear locker is trying to lock while driving in 2H causing the light to flash constantly. Now due to that occurring the service locker is on this is a known issue and needs to become a recall as most Jeep Wranglers and Gladiators have this same issue
Corrective Action:
My rear locker is trying to lock while driving in 2H causing the light to flash constantly. Now due to that occurring the service locker is on this is a known issue and needs to become a recall as most Jeep Wranglers and Gladiators have this same issue
Additional Notes:
My rear locker is trying to lock while driving in 2H causing the light to flash constantly. Now due to that occurring the service locker is on this is a known issue and needs to become a recall as most Jeep Wranglers and Gladiators have this same issue
Mfg Campaign: 11541748
Recall Date: Aug 30, 2023
Chrysler (fca Us, Llc)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
The Engine light came on 3 weeks ago and I took it to the auto shop to find out what is wrong. P1547 is the code that the auto mechanic told me was coming up on the scan. He said it could be the gas cap so I had that replaced, but the light came back on in 2 days. He said that this is the 2nd Jeep Wrangler he has seen with the same engine light and code and believes it has something to do with the fuel system. My Jeep is less than 3 years old and only has 22,556 miles on it. I have only driven it around town and on the highways. Have taken very good care of the vehicle and have replaced the oil as directed. This has to be a manufacturers error and something that is quite concerning if it has to do with the fuel system. Please advise on how to proceed. I will be reaching out to Jeep corporate office as well to let them know about this issue and to see which service center they would like me to take the vehicle to. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
The Engine light came on 3 weeks ago and I took it to the auto shop to find out what is wrong. P1547 is the code that the auto mechanic told me was coming up on the scan. He said it could be the gas cap so I had that replaced, but the light came back on in 2 days. He said that this is the 2nd Jeep Wrangler he has seen with the same engine light and code and believes it has something to do with the fuel system. My Jeep is less than 3 years old and only has 22,556 miles on it. I have only driven it around town and on the highways. Have taken very good care of the vehicle and have replaced the oil as directed. This has to be a manufacturers error and something that is quite concerning if it has to do with the fuel system. Please advise on how to proceed. I will be reaching out to Jeep corporate office as well to let them know about this issue and to see which service center they would like me to take the vehicle to. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
The Engine light came on 3 weeks ago and I took it to the auto shop to find out what is wrong. P1547 is the code that the auto mechanic told me was coming up on the scan. He said it could be the gas cap so I had that replaced, but the light came back on in 2 days. He said that this is the 2nd Jeep Wrangler he has seen with the same engine light and code and believes it has something to do with the fuel system. My Jeep is less than 3 years old and only has 22,556 miles on it. I have only driven it around town and on the highways. Have taken very good care of the vehicle and have replaced the oil as directed. This has to be a manufacturers error and something that is quite concerning if it has to do with the fuel system. Please advise on how to proceed. I will be reaching out to Jeep corporate office as well to let them know about this issue and to see which service center they would like me to take the vehicle to. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11541173
Recall Date: Aug 28, 2023
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
I went to the dealership. They said since there were no lights or messages on dashboard they really couldn’t do anything. I insisted on them looking at it and they scheduled an appointment a week later. They said I have to leave the car with them for a week so they can look at it. They won’t give me a loaner to drive and they are short staffed so the car just sits on their lot for a week. This is completely unacceptable. There was no sense of urgency on something that could’ve turned into a tragic accident driving on the highway in Chicago. I took the car home. It was driving ok this week until today Saturday 8/27, my appointment is for Monday and car is completely dead and won’t start.
Corrective Action:
I went to the dealership. They said since there were no lights or messages on dashboard they really couldn’t do anything. I insisted on them looking at it and they scheduled an appointment a week later. They said I have to leave the car with them for a week so they can look at it. They won’t give me a loaner to drive and they are short staffed so the car just sits on their lot for a week. This is completely unacceptable. There was no sense of urgency on something that could’ve turned into a tragic accident driving on the highway in Chicago. I took the car home. It was driving ok this week until today Saturday 8/27, my appointment is for Monday and car is completely dead and won’t start.
Additional Notes:
I went to the dealership. They said since there were no lights or messages on dashboard they really couldn’t do anything. I insisted on them looking at it and they scheduled an appointment a week later. They said I have to leave the car with them for a week so they can look at it. They won’t give me a loaner to drive and they are short staffed so the car just sits on their lot for a week. This is completely unacceptable. There was no sense of urgency on something that could’ve turned into a tragic accident driving on the highway in Chicago. I took the car home. It was driving ok this week until today Saturday 8/27, my appointment is for Monday and car is completely dead and won’t start.
Mfg Campaign: 11540973
Recall Date: Aug 27, 2023
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I went to the dealership. They said since there were no lights or messages on dashboard they really couldn’t do anything. I insisted on them looking at it and they scheduled an appointment a week later. They said I have to leave the car with them for a week so they can look at it. They won’t give me a loaner to drive and they are short staffed so the car just sits on their lot for a week. This is completely unacceptable. There was no sense of urgency on something that could’ve turned into a tragic accident driving on the highway in Chicago. I took the car home. It was driving ok this week until today Saturday 8/27, my appointment is for Monday and car is completely dead and won’t start.
Corrective Action:
I went to the dealership. They said since there were no lights or messages on dashboard they really couldn’t do anything. I insisted on them looking at it and they scheduled an appointment a week later. They said I have to leave the car with them for a week so they can look at it. They won’t give me a loaner to drive and they are short staffed so the car just sits on their lot for a week. This is completely unacceptable. There was no sense of urgency on something that could’ve turned into a tragic accident driving on the highway in Chicago. I took the car home. It was driving ok this week until today Saturday 8/27, my appointment is for Monday and car is completely dead and won’t start.
Additional Notes:
I went to the dealership. They said since there were no lights or messages on dashboard they really couldn’t do anything. I insisted on them looking at it and they scheduled an appointment a week later. They said I have to leave the car with them for a week so they can look at it. They won’t give me a loaner to drive and they are short staffed so the car just sits on their lot for a week. This is completely unacceptable. There was no sense of urgency on something that could’ve turned into a tragic accident driving on the highway in Chicago. I took the car home. It was driving ok this week until today Saturday 8/27, my appointment is for Monday and car is completely dead and won’t start.
Mfg Campaign: 11540973
Recall Date: Aug 27, 2023
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
When I was driving normally the service shifter, service electronic stability control, auto park disabled error message displayed. Also the traction control light, parking brake light and the cargo light all turned on. Then lost power steering, at full speed. Tried to safely pull off the road. Coasted to a stop, where I then lost all power to the vehicle. Was unable to restart. Had it towed to Jeep dealership, for further inspection. The third time for the same issue. With no resolution or repairs. As they say, they can not reproduce the catastrophic failure. It has not been inspected by the manufacturer. It happened so suddenly I barely had time to pull over. If I was driving in the middle lane or on highways. I would have lost power steering, and stopped in the middle of the road. At higher rates of speed or other circumstances. It could have caused serious injuries, or even deaths. I am no longer comfortable driving this vehicle. For risk of personal injury or death, and being a danger to other drivers on the road.
Corrective Action:
When I was driving normally the service shifter, service electronic stability control, auto park disabled error message displayed. Also the traction control light, parking brake light and the cargo light all turned on. Then lost power steering, at full speed. Tried to safely pull off the road. Coasted to a stop, where I then lost all power to the vehicle. Was unable to restart. Had it towed to Jeep dealership, for further inspection. The third time for the same issue. With no resolution or repairs. As they say, they can not reproduce the catastrophic failure. It has not been inspected by the manufacturer. It happened so suddenly I barely had time to pull over. If I was driving in the middle lane or on highways. I would have lost power steering, and stopped in the middle of the road. At higher rates of speed or other circumstances. It could have caused serious injuries, or even deaths. I am no longer comfortable driving this vehicle. For risk of personal injury or death, and being a danger to other drivers on the road.
Additional Notes:
When I was driving normally the service shifter, service electronic stability control, auto park disabled error message displayed. Also the traction control light, parking brake light and the cargo light all turned on. Then lost power steering, at full speed. Tried to safely pull off the road. Coasted to a stop, where I then lost all power to the vehicle. Was unable to restart. Had it towed to Jeep dealership, for further inspection. The third time for the same issue. With no resolution or repairs. As they say, they can not reproduce the catastrophic failure. It has not been inspected by the manufacturer. It happened so suddenly I barely had time to pull over. If I was driving in the middle lane or on highways. I would have lost power steering, and stopped in the middle of the road. At higher rates of speed or other circumstances. It could have caused serious injuries, or even deaths. I am no longer comfortable driving this vehicle. For risk of personal injury or death, and being a danger to other drivers on the road.
Mfg Campaign: 11540931
Recall Date: Aug 26, 2023
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2021 Jeep Wrangler. The contact received notification of NHTSA Campaign Number: 23V116000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was not made aware of the issue. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2021 Jeep Wrangler. The contact received notification of NHTSA Campaign Number: 23V116000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was not made aware of the issue. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2021 Jeep Wrangler. The contact received notification of NHTSA Campaign Number: 23V116000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was not made aware of the issue. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Mfg Campaign: 11539461
Recall Date: Aug 18, 2023
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
March of 2023. Vehicle started hesitating and skipping. P0001 was logged. Dealership found terminals to connector to fuel pressure regulator were not crimped properly and loose. Repair was made. Aug 2023. Symptom have resurfaced this time logging code and shutting off while accelerating through an intersection. Logged code again P0001 Fuel Volume Regulator Control Circuit/Open.
Corrective Action:
March of 2023. Vehicle started hesitating and skipping. P0001 was logged. Dealership found terminals to connector to fuel pressure regulator were not crimped properly and loose. Repair was made. Aug 2023. Symptom have resurfaced this time logging code and shutting off while accelerating through an intersection. Logged code again P0001 Fuel Volume Regulator Control Circuit/Open.
Additional Notes:
March of 2023. Vehicle started hesitating and skipping. P0001 was logged. Dealership found terminals to connector to fuel pressure regulator were not crimped properly and loose. Repair was made. Aug 2023. Symptom have resurfaced this time logging code and shutting off while accelerating through an intersection. Logged code again P0001 Fuel Volume Regulator Control Circuit/Open.
Mfg Campaign: 11539039
Recall Date: Aug 17, 2023
Chrysler (fca Us, Llc)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
March of 2023. Vehicle started hesitating and skipping. P0001 was logged. Dealership found terminals to connector to fuel pressure regulator were not crimped properly and loose. Repair was made. Aug 2023. Symptom have resurfaced this time logging code and shutting off while accelerating through an intersection. Logged code again P0001 Fuel Volume Regulator Control Circuit/Open.
Corrective Action:
March of 2023. Vehicle started hesitating and skipping. P0001 was logged. Dealership found terminals to connector to fuel pressure regulator were not crimped properly and loose. Repair was made. Aug 2023. Symptom have resurfaced this time logging code and shutting off while accelerating through an intersection. Logged code again P0001 Fuel Volume Regulator Control Circuit/Open.
Additional Notes:
March of 2023. Vehicle started hesitating and skipping. P0001 was logged. Dealership found terminals to connector to fuel pressure regulator were not crimped properly and loose. Repair was made. Aug 2023. Symptom have resurfaced this time logging code and shutting off while accelerating through an intersection. Logged code again P0001 Fuel Volume Regulator Control Circuit/Open.
Mfg Campaign: 11539039
Recall Date: Aug 17, 2023
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2021 Jeep Wrangler. The contact received notification of NHTSA Campaign Number: 23V116000 (Power Train) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated while driving at an undisclosed speed, the clutch and transmission failed to operate as needed. The vehicle was not diagnosed or repaired. The failure mileage was 30,500. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2021 Jeep Wrangler. The contact received notification of NHTSA Campaign Number: 23V116000 (Power Train) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated while driving at an undisclosed speed, the clutch and transmission failed to operate as needed. The vehicle was not diagnosed or repaired. The failure mileage was 30,500. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2021 Jeep Wrangler. The contact received notification of NHTSA Campaign Number: 23V116000 (Power Train) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated while driving at an undisclosed speed, the clutch and transmission failed to operate as needed. The vehicle was not diagnosed or repaired. The failure mileage was 30,500. VIN tool confirms parts not available.
Mfg Campaign: 11538834
Recall Date: Aug 16, 2023
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
As I review events in chronological order, I see that a possible disconnect might be caused by clumping the symptoms together and treating as the “death wobble,” when in fact I may be experiencing two separate issues, the first being a failed steering damper and the second being caused by possible bad ball joint[s]. I first started to experience an issue around 7,000 miles in where the Jeep would pull to the right. It was a strong pull because my steering wheel would be turned to the left at about 15-25 degrees to the left in order to keep straight. had them check the alignment. The invoice said the alignment was checked and it was “ok,” December 24 – Florida gets a cold front and we experienced temperatures in the low 20’s with the high temperature peaking at 32 or 33 degrees for a couple days. I drive my normal route on the highway and as I am approaching 65 mph, I go over a transition from asphalt to concrete bridge and the car starts to do the death wobble, where a strong vibration from the front end shook the car until I let off the gas and slowed down to about 40mph. my sister-in-law also experienced in her 2020 Jeep, the same day the freeze set in. Ive had steering gearbox changed and two stabilizers replaced already, JEEP TSB once stated: JL JT have unique torque values for ball joints as compared to prior JK models due to material (aluminum knuckles) and design changes. I guarantee its the crappy ball joints and they REFUSE to admit it. Jeep still claims they cant duplicate the issue or i need to replace tires (that are wearing unevenly bc of ball joint issues) befor they can continue diagnosis. 4 different dealerships. 4 different outcomes. even [XXX] from their corporate office stopped responding to me. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
As I review events in chronological order, I see that a possible disconnect might be caused by clumping the symptoms together and treating as the “death wobble,” when in fact I may be experiencing two separate issues, the first being a failed steering damper and the second being caused by possible bad ball joint[s]. I first started to experience an issue around 7,000 miles in where the Jeep would pull to the right. It was a strong pull because my steering wheel would be turned to the left at about 15-25 degrees to the left in order to keep straight. had them check the alignment. The invoice said the alignment was checked and it was “ok,” December 24 – Florida gets a cold front and we experienced temperatures in the low 20’s with the high temperature peaking at 32 or 33 degrees for a couple days. I drive my normal route on the highway and as I am approaching 65 mph, I go over a transition from asphalt to concrete bridge and the car starts to do the death wobble, where a strong vibration from the front end shook the car until I let off the gas and slowed down to about 40mph. my sister-in-law also experienced in her 2020 Jeep, the same day the freeze set in. Ive had steering gearbox changed and two stabilizers replaced already, JEEP TSB once stated: JL JT have unique torque values for ball joints as compared to prior JK models due to material (aluminum knuckles) and design changes. I guarantee its the crappy ball joints and they REFUSE to admit it. Jeep still claims they cant duplicate the issue or i need to replace tires (that are wearing unevenly bc of ball joint issues) befor they can continue diagnosis. 4 different dealerships. 4 different outcomes. even [XXX] from their corporate office stopped responding to me. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
As I review events in chronological order, I see that a possible disconnect might be caused by clumping the symptoms together and treating as the “death wobble,” when in fact I may be experiencing two separate issues, the first being a failed steering damper and the second being caused by possible bad ball joint[s]. I first started to experience an issue around 7,000 miles in where the Jeep would pull to the right. It was a strong pull because my steering wheel would be turned to the left at about 15-25 degrees to the left in order to keep straight. had them check the alignment. The invoice said the alignment was checked and it was “ok,” December 24 – Florida gets a cold front and we experienced temperatures in the low 20’s with the high temperature peaking at 32 or 33 degrees for a couple days. I drive my normal route on the highway and as I am approaching 65 mph, I go over a transition from asphalt to concrete bridge and the car starts to do the death wobble, where a strong vibration from the front end shook the car until I let off the gas and slowed down to about 40mph. my sister-in-law also experienced in her 2020 Jeep, the same day the freeze set in. Ive had steering gearbox changed and two stabilizers replaced already, JEEP TSB once stated: JL JT have unique torque values for ball joints as compared to prior JK models due to material (aluminum knuckles) and design changes. I guarantee its the crappy ball joints and they REFUSE to admit it. Jeep still claims they cant duplicate the issue or i need to replace tires (that are wearing unevenly bc of ball joint issues) befor they can continue diagnosis. 4 different dealerships. 4 different outcomes. even [XXX] from their corporate office stopped responding to me. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11538909
Recall Date: Aug 16, 2023
Chrysler (fca Us, Llc)
Defect Description:
SUSPENSION
Potential Consequences:
As I review events in chronological order, I see that a possible disconnect might be caused by clumping the symptoms together and treating as the “death wobble,” when in fact I may be experiencing two separate issues, the first being a failed steering damper and the second being caused by possible bad ball joint[s]. I first started to experience an issue around 7,000 miles in where the Jeep would pull to the right. It was a strong pull because my steering wheel would be turned to the left at about 15-25 degrees to the left in order to keep straight. had them check the alignment. The invoice said the alignment was checked and it was “ok,” December 24 – Florida gets a cold front and we experienced temperatures in the low 20’s with the high temperature peaking at 32 or 33 degrees for a couple days. I drive my normal route on the highway and as I am approaching 65 mph, I go over a transition from asphalt to concrete bridge and the car starts to do the death wobble, where a strong vibration from the front end shook the car until I let off the gas and slowed down to about 40mph. my sister-in-law also experienced in her 2020 Jeep, the same day the freeze set in. Ive had steering gearbox changed and two stabilizers replaced already, JEEP TSB once stated: JL JT have unique torque values for ball joints as compared to prior JK models due to material (aluminum knuckles) and design changes. I guarantee its the crappy ball joints and they REFUSE to admit it. Jeep still claims they cant duplicate the issue or i need to replace tires (that are wearing unevenly bc of ball joint issues) befor they can continue diagnosis. 4 different dealerships. 4 different outcomes. even [XXX] from their corporate office stopped responding to me. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
As I review events in chronological order, I see that a possible disconnect might be caused by clumping the symptoms together and treating as the “death wobble,” when in fact I may be experiencing two separate issues, the first being a failed steering damper and the second being caused by possible bad ball joint[s]. I first started to experience an issue around 7,000 miles in where the Jeep would pull to the right. It was a strong pull because my steering wheel would be turned to the left at about 15-25 degrees to the left in order to keep straight. had them check the alignment. The invoice said the alignment was checked and it was “ok,” December 24 – Florida gets a cold front and we experienced temperatures in the low 20’s with the high temperature peaking at 32 or 33 degrees for a couple days. I drive my normal route on the highway and as I am approaching 65 mph, I go over a transition from asphalt to concrete bridge and the car starts to do the death wobble, where a strong vibration from the front end shook the car until I let off the gas and slowed down to about 40mph. my sister-in-law also experienced in her 2020 Jeep, the same day the freeze set in. Ive had steering gearbox changed and two stabilizers replaced already, JEEP TSB once stated: JL JT have unique torque values for ball joints as compared to prior JK models due to material (aluminum knuckles) and design changes. I guarantee its the crappy ball joints and they REFUSE to admit it. Jeep still claims they cant duplicate the issue or i need to replace tires (that are wearing unevenly bc of ball joint issues) befor they can continue diagnosis. 4 different dealerships. 4 different outcomes. even [XXX] from their corporate office stopped responding to me. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
As I review events in chronological order, I see that a possible disconnect might be caused by clumping the symptoms together and treating as the “death wobble,” when in fact I may be experiencing two separate issues, the first being a failed steering damper and the second being caused by possible bad ball joint[s]. I first started to experience an issue around 7,000 miles in where the Jeep would pull to the right. It was a strong pull because my steering wheel would be turned to the left at about 15-25 degrees to the left in order to keep straight. had them check the alignment. The invoice said the alignment was checked and it was “ok,” December 24 – Florida gets a cold front and we experienced temperatures in the low 20’s with the high temperature peaking at 32 or 33 degrees for a couple days. I drive my normal route on the highway and as I am approaching 65 mph, I go over a transition from asphalt to concrete bridge and the car starts to do the death wobble, where a strong vibration from the front end shook the car until I let off the gas and slowed down to about 40mph. my sister-in-law also experienced in her 2020 Jeep, the same day the freeze set in. Ive had steering gearbox changed and two stabilizers replaced already, JEEP TSB once stated: JL JT have unique torque values for ball joints as compared to prior JK models due to material (aluminum knuckles) and design changes. I guarantee its the crappy ball joints and they REFUSE to admit it. Jeep still claims they cant duplicate the issue or i need to replace tires (that are wearing unevenly bc of ball joint issues) befor they can continue diagnosis. 4 different dealerships. 4 different outcomes. even [XXX] from their corporate office stopped responding to me. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11538909
Recall Date: Aug 16, 2023
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
Serious steering wobble while driving on highway in Denver at approx. 65 mph yesterday plus same serious wobble at lower speed (~60 mph) while passing car on country road. Took nearly a mile to stop the wobble and speed reduction to around 35 mph to stop! Very dangerous situations in both cases.
Corrective Action:
Serious steering wobble while driving on highway in Denver at approx. 65 mph yesterday plus same serious wobble at lower speed (~60 mph) while passing car on country road. Took nearly a mile to stop the wobble and speed reduction to around 35 mph to stop! Very dangerous situations in both cases.
Additional Notes:
Serious steering wobble while driving on highway in Denver at approx. 65 mph yesterday plus same serious wobble at lower speed (~60 mph) while passing car on country road. Took nearly a mile to stop the wobble and speed reduction to around 35 mph to stop! Very dangerous situations in both cases.
Mfg Campaign: 11539034
Recall Date: Aug 16, 2023
Chrysler (fca Us, Llc)
Defect Description:
SUSPENSION
Potential Consequences:
The upper spring perch located at passenger rear is welded to the frame on one side and a crossmember on another. The two vertical welds failed with the remaining welds being at the top of the spring perch. The only indications of a problem were an occasional knocking sound when going over a bump and severe vibration coming from the rear of the vehicle. The noise was caused by the spring perch flexing and tapping the bottom of the body. I believe the welds broke early this year but the source of the noise wasn't found until July 2023. With prolonged use in this condition the spring perch can completely fail causing the spring and perch to fall out and make the driver lose control. The dealership submitted pictures and the manufacturer has agreed to replace the entire frame. There are a handful of other people that have reported the same problem (always on the passenger rear) but because of the design, I suspect as these vehicles age stress fractures in the weld will make this issue more prevalent.
Corrective Action:
The upper spring perch located at passenger rear is welded to the frame on one side and a crossmember on another. The two vertical welds failed with the remaining welds being at the top of the spring perch. The only indications of a problem were an occasional knocking sound when going over a bump and severe vibration coming from the rear of the vehicle. The noise was caused by the spring perch flexing and tapping the bottom of the body. I believe the welds broke early this year but the source of the noise wasn't found until July 2023. With prolonged use in this condition the spring perch can completely fail causing the spring and perch to fall out and make the driver lose control. The dealership submitted pictures and the manufacturer has agreed to replace the entire frame. There are a handful of other people that have reported the same problem (always on the passenger rear) but because of the design, I suspect as these vehicles age stress fractures in the weld will make this issue more prevalent.
Additional Notes:
The upper spring perch located at passenger rear is welded to the frame on one side and a crossmember on another. The two vertical welds failed with the remaining welds being at the top of the spring perch. The only indications of a problem were an occasional knocking sound when going over a bump and severe vibration coming from the rear of the vehicle. The noise was caused by the spring perch flexing and tapping the bottom of the body. I believe the welds broke early this year but the source of the noise wasn't found until July 2023. With prolonged use in this condition the spring perch can completely fail causing the spring and perch to fall out and make the driver lose control. The dealership submitted pictures and the manufacturer has agreed to replace the entire frame. There are a handful of other people that have reported the same problem (always on the passenger rear) but because of the design, I suspect as these vehicles age stress fractures in the weld will make this issue more prevalent.
Mfg Campaign: 11538445
Recall Date: Aug 14, 2023
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
I had the front wheels “wobble”. I had shocks replaced and a steering damper installed. The front end still bounces up and down, or wobbles, on every interstate overpass at interstate speeds.
Corrective Action:
I had the front wheels “wobble”. I had shocks replaced and a steering damper installed. The front end still bounces up and down, or wobbles, on every interstate overpass at interstate speeds.
Additional Notes:
I had the front wheels “wobble”. I had shocks replaced and a steering damper installed. The front end still bounces up and down, or wobbles, on every interstate overpass at interstate speeds.
Mfg Campaign: 11538147
Recall Date: Aug 12, 2023
Chrysler (fca Us, Llc)
Defect Description:
SUSPENSION
Potential Consequences:
I had the front wheels “wobble”. I had shocks replaced and a steering damper installed. The front end still bounces up and down, or wobbles, on every interstate overpass at interstate speeds.
Corrective Action:
I had the front wheels “wobble”. I had shocks replaced and a steering damper installed. The front end still bounces up and down, or wobbles, on every interstate overpass at interstate speeds.
Additional Notes:
I had the front wheels “wobble”. I had shocks replaced and a steering damper installed. The front end still bounces up and down, or wobbles, on every interstate overpass at interstate speeds.
Mfg Campaign: 11538147
Recall Date: Aug 12, 2023
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I had the front wheels “wobble”. I had shocks replaced and a steering damper installed. The front end still bounces up and down, or wobbles, on every interstate overpass at interstate speeds.
Corrective Action:
I had the front wheels “wobble”. I had shocks replaced and a steering damper installed. The front end still bounces up and down, or wobbles, on every interstate overpass at interstate speeds.
Additional Notes:
I had the front wheels “wobble”. I had shocks replaced and a steering damper installed. The front end still bounces up and down, or wobbles, on every interstate overpass at interstate speeds.
Mfg Campaign: 11538147
Recall Date: Aug 12, 2023
Chrysler (fca Us, Llc)
Defect Description:
SUSPENSION
Potential Consequences:
Today doing approximately 65 to 70 miles per hour on highway 20 in Ft Worth just hit approximately 1 1/2 inch transition in pavement where they had added an extra layer of asphalt in the lane I was in the vehicle started wabbeling so bad I thought it was going to change lanes, approximately 10 miles later it did the same thing again felt like the front wheels were about to come off the vehicle. I have called Meador Jeep in Ft Worth and they recommended I park the Jeep and not drive it until they can get it in and check it on 8-25-23
Corrective Action:
Today doing approximately 65 to 70 miles per hour on highway 20 in Ft Worth just hit approximately 1 1/2 inch transition in pavement where they had added an extra layer of asphalt in the lane I was in the vehicle started wabbeling so bad I thought it was going to change lanes, approximately 10 miles later it did the same thing again felt like the front wheels were about to come off the vehicle. I have called Meador Jeep in Ft Worth and they recommended I park the Jeep and not drive it until they can get it in and check it on 8-25-23
Additional Notes:
Today doing approximately 65 to 70 miles per hour on highway 20 in Ft Worth just hit approximately 1 1/2 inch transition in pavement where they had added an extra layer of asphalt in the lane I was in the vehicle started wabbeling so bad I thought it was going to change lanes, approximately 10 miles later it did the same thing again felt like the front wheels were about to come off the vehicle. I have called Meador Jeep in Ft Worth and they recommended I park the Jeep and not drive it until they can get it in and check it on 8-25-23
Mfg Campaign: 11537985
Recall Date: Aug 11, 2023
Chrysler (fca Us, Llc)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Fuel Sensor is way off. Have ran out of gas less than 2 mins after dropping below a 38 mile range twice now. Drive 20 miles round trip everyday and go through a 60 mile range on my vehicle. I watch the range decrease by four or five miles while in idle.
Corrective Action:
Fuel Sensor is way off. Have ran out of gas less than 2 mins after dropping below a 38 mile range twice now. Drive 20 miles round trip everyday and go through a 60 mile range on my vehicle. I watch the range decrease by four or five miles while in idle.
Additional Notes:
Fuel Sensor is way off. Have ran out of gas less than 2 mins after dropping below a 38 mile range twice now. Drive 20 miles round trip everyday and go through a 60 mile range on my vehicle. I watch the range decrease by four or five miles while in idle.
Mfg Campaign: 11538041
Recall Date: Aug 11, 2023
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Persistent death wobble vehicle is stock with no modifications. Driving at 65 on the highway a single small bump will cause violent shaking of the steering wheel and the front end. The shaking is aggressive enough to make you lose control of the vehicle and cause an accident. The vehicle has been for service multiple times for this issue. Every time the issue persist without resolve.
Corrective Action:
Persistent death wobble vehicle is stock with no modifications. Driving at 65 on the highway a single small bump will cause violent shaking of the steering wheel and the front end. The shaking is aggressive enough to make you lose control of the vehicle and cause an accident. The vehicle has been for service multiple times for this issue. Every time the issue persist without resolve.
Additional Notes:
Persistent death wobble vehicle is stock with no modifications. Driving at 65 on the highway a single small bump will cause violent shaking of the steering wheel and the front end. The shaking is aggressive enough to make you lose control of the vehicle and cause an accident. The vehicle has been for service multiple times for this issue. Every time the issue persist without resolve.
Mfg Campaign: 11537184
Recall Date: Aug 8, 2023
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
Persistent death wobble vehicle is stock with no modifications. Driving at 65 on the highway a single small bump will cause violent shaking of the steering wheel and the front end. The shaking is aggressive enough to make you lose control of the vehicle and cause an accident. The vehicle has been for service multiple times for this issue. Every time the issue persist without resolve.
Corrective Action:
Persistent death wobble vehicle is stock with no modifications. Driving at 65 on the highway a single small bump will cause violent shaking of the steering wheel and the front end. The shaking is aggressive enough to make you lose control of the vehicle and cause an accident. The vehicle has been for service multiple times for this issue. Every time the issue persist without resolve.
Additional Notes:
Persistent death wobble vehicle is stock with no modifications. Driving at 65 on the highway a single small bump will cause violent shaking of the steering wheel and the front end. The shaking is aggressive enough to make you lose control of the vehicle and cause an accident. The vehicle has been for service multiple times for this issue. Every time the issue persist without resolve.
Mfg Campaign: 11537184
Recall Date: Aug 8, 2023
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