Complaints & Recalls
Official Safety Recalls - Important!
18 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2018-2024 Jeep Wrangler vehicles. The wiring harness for the rearview camera and the center brake light may short circuit, which can disable the rearview camera image and center brake light. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 111, "Rear Visibility" and 108, "Lamps, Reflective Devices, and Associated Equipment."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 77B
Recall Date: Sep 12, 2024
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2020-2024 Jeep Gladiator and 2018-2024 Jeep Wrangler vehicles. The instrument panel cluster may experience an internal short circuit and fail. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 101, "Controls and Displays."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 30B
Recall Date: Sep 5, 2024
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2018-2023 Jeep Wrangler, and 2020-2023 Jeep Gladiator vehicles equipped with manual transmissions. The clutch pressure plate may overheat and fracture.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 19A
Recall Date: Feb 23, 2023
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2018-2021 Jeep Wrangler and 2020-2021 Jeep Gladiator vehicles equipped with manual transmissions. The clutch pressure plate may overheat and fracture.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: Y01
Recall Date: Jan 28, 2021
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018-2020 Jeep Wrangler and 2020 Gladiator vehicles equipped with manual transmissions. The clutch pressure plate may overheat and fracture.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: W12
Recall Date: Mar 3, 2020
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2011-2018 Jeep Wrangler right hand drive vehicles. The driver's seat belt buckle mounting strap may fracture and separate from the seat frame.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: VA6
Recall Date: Sep 26, 2019
Ehg Usa Lp Dba American Fastbacks
Safety Issue:
Erwin Hymer Group USA LP dba American Fastbacks (EHGUSA-AF) is recalling certain 2018 Jeep Wrangler vehicles sold with a roof top tent installed. The top cover of the roof top tent may crack or break, possibly resulting in the cover detaching from the vehicle while moving.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Apr 23, 2019
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Wrangler four-door vehicles. The right rear passenger door latch may not be in the correct location, possibly preventing the door from latching properly.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: UB6
Recall Date: Nov 8, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018-2019 Jeep Wrangler vehicles. The front track bar brackets may be improperly welded, which can cause the bracket to separate from the frame, reducing steering capability.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: UA5
Recall Date: Sep 28, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Renegade, Compass and Grand Cherokee, RAM 1500 and Promaster, Fiat 500x, Dodge Journey, Challenger, Charger and Durango and Chrysler 300x vehicles, 2017-2018 Jeep Wrangler, Dodge Grand Caravan and Chrysler Town and Country vehicles and 2018-2019 Jeep Cherokee and 2018 Chrysler Pacifica and Pacifica Hybrid vehicles. The powertrain control module may be equipped with a voltage regulator chip in the circuit board that may fail, causing a stall or a no start condition.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U87
Recall Date: Aug 9, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Wrangler vehicles. The intermediate steering shaft may not have been properly welded causing a split where the external spline is formed.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U48
Recall Date: May 25, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U49,U59-U65,U68,U73
Recall Date: May 17, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Dodge Charger, Durango and Challenger, Jeep Grand Cherokee and Wrangler, Chrysler 300, and RAM 1500 vehicles. An incorrect transmission park lock rod may have been installed in the transmission.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U43
Recall Date: May 1, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Wrangler vehicles. The rear under body ladder rail may corrode, possibly reducing the strength of the rear floor pan and causing the left rear seat mount to become loose.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U27
Recall Date: Apr 12, 2018
Consumer Complaints
2.5K ComplaintsChrysler (fca Us, Llc)
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
WINDSHIELD WIPERS AND HEADLIGHTS STUCK ON DESPITE CONTROLS SET TO OFF POSITION. NO TURN SIGNALS OR HIGH BEAMS EITHER. HAD TO PULL THE WINDSHIELD WIPER FUSE TO BE ABLE TO DRIVE VEHICLE HOME. TRIED TO DISCONNECT THE BATTERY AND STEP ON THE BRAKE, THEN LEAVE IT DISCONNECTED FOR 20 MINUTES, BUT THIS DID NOT RESOLVE THE ISSUE. VEHICLE IS NEW, ONLY A COUPLE OF WEEKS OF OWNERSHIP. COMPLETELY STOCK, NO MODIFICATIONS. *TT *TR
Corrective Action:
WINDSHIELD WIPERS AND HEADLIGHTS STUCK ON DESPITE CONTROLS SET TO OFF POSITION. NO TURN SIGNALS OR HIGH BEAMS EITHER. HAD TO PULL THE WINDSHIELD WIPER FUSE TO BE ABLE TO DRIVE VEHICLE HOME. TRIED TO DISCONNECT THE BATTERY AND STEP ON THE BRAKE, THEN LEAVE IT DISCONNECTED FOR 20 MINUTES, BUT THIS DID NOT RESOLVE THE ISSUE. VEHICLE IS NEW, ONLY A COUPLE OF WEEKS OF OWNERSHIP. COMPLETELY STOCK, NO MODIFICATIONS. *TT *TR
Additional Notes:
WINDSHIELD WIPERS AND HEADLIGHTS STUCK ON DESPITE CONTROLS SET TO OFF POSITION. NO TURN SIGNALS OR HIGH BEAMS EITHER. HAD TO PULL THE WINDSHIELD WIPER FUSE TO BE ABLE TO DRIVE VEHICLE HOME. TRIED TO DISCONNECT THE BATTERY AND STEP ON THE BRAKE, THEN LEAVE IT DISCONNECTED FOR 20 MINUTES, BUT THIS DID NOT RESOLVE THE ISSUE. VEHICLE IS NEW, ONLY A COUPLE OF WEEKS OF OWNERSHIP. COMPLETELY STOCK, NO MODIFICATIONS. *TT *TR
Mfg Campaign: 11089322
Recall Date: Apr 22, 2018
Chrysler (fca Us, Llc)
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
WINDSHIELD WIPERS AND HEADLIGHTS STUCK ON DESPITE CONTROLS SET TO OFF POSITION. NO TURN SIGNALS OR HIGH BEAMS EITHER. HAD TO PULL THE WINDSHIELD WIPER FUSE TO BE ABLE TO DRIVE VEHICLE HOME. TRIED TO DISCONNECT THE BATTERY AND STEP ON THE BRAKE, THEN LEAVE IT DISCONNECTED FOR 20 MINUTES, BUT THIS DID NOT RESOLVE THE ISSUE. VEHICLE IS NEW, ONLY A COUPLE OF WEEKS OF OWNERSHIP. COMPLETELY STOCK, NO MODIFICATIONS. *TT *TR
Corrective Action:
WINDSHIELD WIPERS AND HEADLIGHTS STUCK ON DESPITE CONTROLS SET TO OFF POSITION. NO TURN SIGNALS OR HIGH BEAMS EITHER. HAD TO PULL THE WINDSHIELD WIPER FUSE TO BE ABLE TO DRIVE VEHICLE HOME. TRIED TO DISCONNECT THE BATTERY AND STEP ON THE BRAKE, THEN LEAVE IT DISCONNECTED FOR 20 MINUTES, BUT THIS DID NOT RESOLVE THE ISSUE. VEHICLE IS NEW, ONLY A COUPLE OF WEEKS OF OWNERSHIP. COMPLETELY STOCK, NO MODIFICATIONS. *TT *TR
Additional Notes:
WINDSHIELD WIPERS AND HEADLIGHTS STUCK ON DESPITE CONTROLS SET TO OFF POSITION. NO TURN SIGNALS OR HIGH BEAMS EITHER. HAD TO PULL THE WINDSHIELD WIPER FUSE TO BE ABLE TO DRIVE VEHICLE HOME. TRIED TO DISCONNECT THE BATTERY AND STEP ON THE BRAKE, THEN LEAVE IT DISCONNECTED FOR 20 MINUTES, BUT THIS DID NOT RESOLVE THE ISSUE. VEHICLE IS NEW, ONLY A COUPLE OF WEEKS OF OWNERSHIP. COMPLETELY STOCK, NO MODIFICATIONS. *TT *TR
Mfg Campaign: 11089322
Recall Date: Apr 22, 2018
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
TL* THE CONTACT OWNS A 2018 JEEP WRANGLER. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED A LOSS OF ENGINE POWER AND ALL THE WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER (WESTBORN CHRYSLER DODGE JEEP RAM, 23300 MICHIGAN AVE, DEARBORN, MI) WHERE IT WAS DIAGNOSED THAT THE SOFTWARE FAILED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 2,000.
Corrective Action:
TL* THE CONTACT OWNS A 2018 JEEP WRANGLER. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED A LOSS OF ENGINE POWER AND ALL THE WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER (WESTBORN CHRYSLER DODGE JEEP RAM, 23300 MICHIGAN AVE, DEARBORN, MI) WHERE IT WAS DIAGNOSED THAT THE SOFTWARE FAILED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 2,000.
Additional Notes:
TL* THE CONTACT OWNS A 2018 JEEP WRANGLER. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED A LOSS OF ENGINE POWER AND ALL THE WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER (WESTBORN CHRYSLER DODGE JEEP RAM, 23300 MICHIGAN AVE, DEARBORN, MI) WHERE IT WAS DIAGNOSED THAT THE SOFTWARE FAILED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 2,000.
Mfg Campaign: 11088564
Recall Date: Apr 17, 2018
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM:SOFTWARE
Potential Consequences:
TL* THE CONTACT OWNS A 2018 JEEP WRANGLER. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED A LOSS OF ENGINE POWER AND ALL THE WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER (WESTBORN CHRYSLER DODGE JEEP RAM, 23300 MICHIGAN AVE, DEARBORN, MI) WHERE IT WAS DIAGNOSED THAT THE SOFTWARE FAILED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 2,000.
Corrective Action:
TL* THE CONTACT OWNS A 2018 JEEP WRANGLER. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED A LOSS OF ENGINE POWER AND ALL THE WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER (WESTBORN CHRYSLER DODGE JEEP RAM, 23300 MICHIGAN AVE, DEARBORN, MI) WHERE IT WAS DIAGNOSED THAT THE SOFTWARE FAILED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 2,000.
Additional Notes:
TL* THE CONTACT OWNS A 2018 JEEP WRANGLER. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED A LOSS OF ENGINE POWER AND ALL THE WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER (WESTBORN CHRYSLER DODGE JEEP RAM, 23300 MICHIGAN AVE, DEARBORN, MI) WHERE IT WAS DIAGNOSED THAT THE SOFTWARE FAILED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 2,000.
Mfg Campaign: 11088564
Recall Date: Apr 17, 2018
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
TL* THE CONTACT OWNS A 2018 JEEP WRANGLER. WHILE DRIVING APPROXIMATELY 70 MPH, THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER. IN ADDITION, THE ELECTRONIC STABILITY CONTROL WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO HUDSON CHRYSLER JEEP DODGE RAM (625 ROUTE 440 SOUTH, JERSEY CITY, NJ 07305) WHERE IT WAS DIAGNOSED THAT THE TRACK BAR FRACTURED AT THE AXLE FRAME AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 800.
Corrective Action:
TL* THE CONTACT OWNS A 2018 JEEP WRANGLER. WHILE DRIVING APPROXIMATELY 70 MPH, THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER. IN ADDITION, THE ELECTRONIC STABILITY CONTROL WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO HUDSON CHRYSLER JEEP DODGE RAM (625 ROUTE 440 SOUTH, JERSEY CITY, NJ 07305) WHERE IT WAS DIAGNOSED THAT THE TRACK BAR FRACTURED AT THE AXLE FRAME AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 800.
Additional Notes:
TL* THE CONTACT OWNS A 2018 JEEP WRANGLER. WHILE DRIVING APPROXIMATELY 70 MPH, THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER. IN ADDITION, THE ELECTRONIC STABILITY CONTROL WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO HUDSON CHRYSLER JEEP DODGE RAM (625 ROUTE 440 SOUTH, JERSEY CITY, NJ 07305) WHERE IT WAS DIAGNOSED THAT THE TRACK BAR FRACTURED AT THE AXLE FRAME AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 800.
Mfg Campaign: 11088501
Recall Date: Apr 16, 2018
Chrysler (fca Us, Llc)
Defect Description:
SUSPENSION
Potential Consequences:
TL* THE CONTACT OWNS A 2018 JEEP WRANGLER. WHILE DRIVING APPROXIMATELY 70 MPH, THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER. IN ADDITION, THE ELECTRONIC STABILITY CONTROL WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO HUDSON CHRYSLER JEEP DODGE RAM (625 ROUTE 440 SOUTH, JERSEY CITY, NJ 07305) WHERE IT WAS DIAGNOSED THAT THE TRACK BAR FRACTURED AT THE AXLE FRAME AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 800.
Corrective Action:
TL* THE CONTACT OWNS A 2018 JEEP WRANGLER. WHILE DRIVING APPROXIMATELY 70 MPH, THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER. IN ADDITION, THE ELECTRONIC STABILITY CONTROL WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO HUDSON CHRYSLER JEEP DODGE RAM (625 ROUTE 440 SOUTH, JERSEY CITY, NJ 07305) WHERE IT WAS DIAGNOSED THAT THE TRACK BAR FRACTURED AT THE AXLE FRAME AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 800.
Additional Notes:
TL* THE CONTACT OWNS A 2018 JEEP WRANGLER. WHILE DRIVING APPROXIMATELY 70 MPH, THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER. IN ADDITION, THE ELECTRONIC STABILITY CONTROL WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO HUDSON CHRYSLER JEEP DODGE RAM (625 ROUTE 440 SOUTH, JERSEY CITY, NJ 07305) WHERE IT WAS DIAGNOSED THAT THE TRACK BAR FRACTURED AT THE AXLE FRAME AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 800.
Mfg Campaign: 11088501
Recall Date: Apr 16, 2018
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
AS I WAS EXITING THE HIGHWAY I NOTICED THAT FLAMES WERE COMING OUT OF THE JEEP. I MERGED TWO LANES OVER TO TRY TO TURN ON A SIDE STREET AND LOST CONTROL OF THE STEERING. I PUT THE JEEP IN PARK, TURNED IT OFF, AND EXITED THE VEHICLE. WE RAN UP A NEAR BY HILL, TURNED AROUND AND THE ENTIRE JEEP WAS ENGULFED WITH FLAMES. IT BURNED FOR AN HOUR. IT IS A COMPLETE LOSS. *TT *DT*JB
Corrective Action:
AS I WAS EXITING THE HIGHWAY I NOTICED THAT FLAMES WERE COMING OUT OF THE JEEP. I MERGED TWO LANES OVER TO TRY TO TURN ON A SIDE STREET AND LOST CONTROL OF THE STEERING. I PUT THE JEEP IN PARK, TURNED IT OFF, AND EXITED THE VEHICLE. WE RAN UP A NEAR BY HILL, TURNED AROUND AND THE ENTIRE JEEP WAS ENGULFED WITH FLAMES. IT BURNED FOR AN HOUR. IT IS A COMPLETE LOSS. *TT *DT*JB
Additional Notes:
AS I WAS EXITING THE HIGHWAY I NOTICED THAT FLAMES WERE COMING OUT OF THE JEEP. I MERGED TWO LANES OVER TO TRY TO TURN ON A SIDE STREET AND LOST CONTROL OF THE STEERING. I PUT THE JEEP IN PARK, TURNED IT OFF, AND EXITED THE VEHICLE. WE RAN UP A NEAR BY HILL, TURNED AROUND AND THE ENTIRE JEEP WAS ENGULFED WITH FLAMES. IT BURNED FOR AN HOUR. IT IS A COMPLETE LOSS. *TT *DT*JB
Mfg Campaign: 11083854
Recall Date: Apr 8, 2018
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
AS I WAS EXITING THE HIGHWAY I NOTICED THAT FLAMES WERE COMING OUT OF THE JEEP. I MERGED TWO LANES OVER TO TRY TO TURN ON A SIDE STREET AND LOST CONTROL OF THE STEERING. I PUT THE JEEP IN PARK, TURNED IT OFF, AND EXITED THE VEHICLE. WE RAN UP A NEAR BY HILL, TURNED AROUND AND THE ENTIRE JEEP WAS ENGULFED WITH FLAMES. IT BURNED FOR AN HOUR. IT IS A COMPLETE LOSS. *TT *DT*JB
Corrective Action:
AS I WAS EXITING THE HIGHWAY I NOTICED THAT FLAMES WERE COMING OUT OF THE JEEP. I MERGED TWO LANES OVER TO TRY TO TURN ON A SIDE STREET AND LOST CONTROL OF THE STEERING. I PUT THE JEEP IN PARK, TURNED IT OFF, AND EXITED THE VEHICLE. WE RAN UP A NEAR BY HILL, TURNED AROUND AND THE ENTIRE JEEP WAS ENGULFED WITH FLAMES. IT BURNED FOR AN HOUR. IT IS A COMPLETE LOSS. *TT *DT*JB
Additional Notes:
AS I WAS EXITING THE HIGHWAY I NOTICED THAT FLAMES WERE COMING OUT OF THE JEEP. I MERGED TWO LANES OVER TO TRY TO TURN ON A SIDE STREET AND LOST CONTROL OF THE STEERING. I PUT THE JEEP IN PARK, TURNED IT OFF, AND EXITED THE VEHICLE. WE RAN UP A NEAR BY HILL, TURNED AROUND AND THE ENTIRE JEEP WAS ENGULFED WITH FLAMES. IT BURNED FOR AN HOUR. IT IS A COMPLETE LOSS. *TT *DT*JB
Mfg Campaign: 11083854
Recall Date: Apr 8, 2018
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
IN MOTION OVER 45MPH, THE JEEP WILL SUDDENLY EXPERIENCE A STEERING WOBBLE THAT CAUSES ALMOST COMPLETE LACK OF CONTROL. TO FIX THE ISSUE, SPEED MUST BE DECREASED TO <10MPH WHICH CAN BE EXTREMELY DANGEROUS DUE TO TRAFFIC AND HIGH SPEEDS. THE STEERING WHEEL IS ALMOST IMPOSSIBLE TO CONTROL. PROBLEM IS REPRODUCIBLE ON ALL ROADS AND IN ALL CONDITIONS. I WOULD ESTIMATE THAT THE DRIVER IS LEFT WITH 10% CONTROL OF THE VEHICLE, AND LEFT IN A VERY DANGEROUS SITUATION.
Corrective Action:
IN MOTION OVER 45MPH, THE JEEP WILL SUDDENLY EXPERIENCE A STEERING WOBBLE THAT CAUSES ALMOST COMPLETE LACK OF CONTROL. TO FIX THE ISSUE, SPEED MUST BE DECREASED TO <10MPH WHICH CAN BE EXTREMELY DANGEROUS DUE TO TRAFFIC AND HIGH SPEEDS. THE STEERING WHEEL IS ALMOST IMPOSSIBLE TO CONTROL. PROBLEM IS REPRODUCIBLE ON ALL ROADS AND IN ALL CONDITIONS. I WOULD ESTIMATE THAT THE DRIVER IS LEFT WITH 10% CONTROL OF THE VEHICLE, AND LEFT IN A VERY DANGEROUS SITUATION.
Additional Notes:
IN MOTION OVER 45MPH, THE JEEP WILL SUDDENLY EXPERIENCE A STEERING WOBBLE THAT CAUSES ALMOST COMPLETE LACK OF CONTROL. TO FIX THE ISSUE, SPEED MUST BE DECREASED TO <10MPH WHICH CAN BE EXTREMELY DANGEROUS DUE TO TRAFFIC AND HIGH SPEEDS. THE STEERING WHEEL IS ALMOST IMPOSSIBLE TO CONTROL. PROBLEM IS REPRODUCIBLE ON ALL ROADS AND IN ALL CONDITIONS. I WOULD ESTIMATE THAT THE DRIVER IS LEFT WITH 10% CONTROL OF THE VEHICLE, AND LEFT IN A VERY DANGEROUS SITUATION.
Mfg Campaign: 11083434
Recall Date: Apr 5, 2018
Chrysler (fca Us, Llc)
Defect Description:
STRUCTURE:BODY
Potential Consequences:
ON 2/9/18, FLEW FROM BOSTON TO PICK UP PURCHASE OF NEW 2018 ALL-PURPLE, 2-DOOR 40K JEEP AT CANANDAIGUA NY JEEP DEALERSHIP. (NONE AVAILABLE IN MASS.) UPON DELIVERY ON LOT, DRIVER DOOR WOULD NOT CLOSE COMPLETELY. SALESMAN ROBERTS STATED TO US THAT ALL JEEPS ARE QUIRKY; DOORS MUST BE SLAMMED TO CLOSE. DURING 400-MILE HIGHWAY DRIVE HOME, DOOR AJAR LIGHT CAME ON AND HAD TO RE-CLOSE DOOR REPEATEDLY DURING DRIVE. REPORTED PROBLEM TO (ABSENTEE) OWNERS HARRY/SCOTT KESEL, CHRYSLER CORPORATE STEVE STANDER, AND 1-800-JEEP REP D. PITTMAN; ALSO BROUGHT CAR TO KELLY JEEP SERVICE (LYNNFIELD, MA). ALL JEEP REPS TOLD ME THAT JEEP CABINS ARE AIRTIGHT WHEN CLOSED, CAUSING DOOR PROBLEM. THIS DOESN'T HAPPEN IF YOU SKIP THE DRIVER SIDE AND ENTER ON THE PASSENGER SIDE. JEEP REPS TOLD ME TO LIVE WITH PROBLEM - NO REPAIR NECESSARY, AND INSTRUCTED ME TO: ENTER CAR DRIVER'S SIDE, TURN ON IGNITION; POWER DOWN WINDOW; RE-OPEN DOOR; SLAM AGAIN. DUE TO IMPENDING DANGER, THIS CAR HASN'T BEEN DRIVEN SINCE PURCHASE AND IS AT SERVICE DEPT. FOR 35 DAYS, MILEAGE: 400. I DO NOT WANT MY DAUGHTERS DRIVING THIS JEEP FOR OBVIOUS SAFETY REASONS AND TO PREVENT THEM FROM BEING TARGETED IN A DARK PARKING LOT BECAUSE OF THIS NOTICEABLE DIVERSION TO ATTEMPT TO CLOSE THE DOOR. NO FACTORY OR ZONE AREA MANAGER HAS INSPECTED, NOR HAS CANANDAIGUA DEALER OWNER, WHO PRACTICED OTHER FALSE AND DECEPTIVE SALES TACTICS ON ME. DEALERSHIP OWNER SCOTT KESEL WILL NOT TAKE BACK THE CAR OR COMPENSATE LOSS OF $6,000 FOR A TRADE-IN. HE BLAMES JEEP FACTORY; JEEP BLAMES DEALERSHIP. BOTH CLAIM THAT THE OTHER PARTY IS RESPONSIBLE. CHRYSLER CORPORATE REP SAID CORPORATE DOESN'T SPEAK TO OR INFLUENCE DEALER OWNER'S RESPONSE TO CUSTOMERS -- HANDS OFF. DEALER SAID HE'LL DO WHAT EVER CHRYSLER DIRECTS HIM TO DO. I AM PAYING FOR A CAR THAT I DON'T HAVE AND CAN'T USE.
Corrective Action:
ON 2/9/18, FLEW FROM BOSTON TO PICK UP PURCHASE OF NEW 2018 ALL-PURPLE, 2-DOOR 40K JEEP AT CANANDAIGUA NY JEEP DEALERSHIP. (NONE AVAILABLE IN MASS.) UPON DELIVERY ON LOT, DRIVER DOOR WOULD NOT CLOSE COMPLETELY. SALESMAN ROBERTS STATED TO US THAT ALL JEEPS ARE QUIRKY; DOORS MUST BE SLAMMED TO CLOSE. DURING 400-MILE HIGHWAY DRIVE HOME, DOOR AJAR LIGHT CAME ON AND HAD TO RE-CLOSE DOOR REPEATEDLY DURING DRIVE. REPORTED PROBLEM TO (ABSENTEE) OWNERS HARRY/SCOTT KESEL, CHRYSLER CORPORATE STEVE STANDER, AND 1-800-JEEP REP D. PITTMAN; ALSO BROUGHT CAR TO KELLY JEEP SERVICE (LYNNFIELD, MA). ALL JEEP REPS TOLD ME THAT JEEP CABINS ARE AIRTIGHT WHEN CLOSED, CAUSING DOOR PROBLEM. THIS DOESN'T HAPPEN IF YOU SKIP THE DRIVER SIDE AND ENTER ON THE PASSENGER SIDE. JEEP REPS TOLD ME TO LIVE WITH PROBLEM - NO REPAIR NECESSARY, AND INSTRUCTED ME TO: ENTER CAR DRIVER'S SIDE, TURN ON IGNITION; POWER DOWN WINDOW; RE-OPEN DOOR; SLAM AGAIN. DUE TO IMPENDING DANGER, THIS CAR HASN'T BEEN DRIVEN SINCE PURCHASE AND IS AT SERVICE DEPT. FOR 35 DAYS, MILEAGE: 400. I DO NOT WANT MY DAUGHTERS DRIVING THIS JEEP FOR OBVIOUS SAFETY REASONS AND TO PREVENT THEM FROM BEING TARGETED IN A DARK PARKING LOT BECAUSE OF THIS NOTICEABLE DIVERSION TO ATTEMPT TO CLOSE THE DOOR. NO FACTORY OR ZONE AREA MANAGER HAS INSPECTED, NOR HAS CANANDAIGUA DEALER OWNER, WHO PRACTICED OTHER FALSE AND DECEPTIVE SALES TACTICS ON ME. DEALERSHIP OWNER SCOTT KESEL WILL NOT TAKE BACK THE CAR OR COMPENSATE LOSS OF $6,000 FOR A TRADE-IN. HE BLAMES JEEP FACTORY; JEEP BLAMES DEALERSHIP. BOTH CLAIM THAT THE OTHER PARTY IS RESPONSIBLE. CHRYSLER CORPORATE REP SAID CORPORATE DOESN'T SPEAK TO OR INFLUENCE DEALER OWNER'S RESPONSE TO CUSTOMERS -- HANDS OFF. DEALER SAID HE'LL DO WHAT EVER CHRYSLER DIRECTS HIM TO DO. I AM PAYING FOR A CAR THAT I DON'T HAVE AND CAN'T USE.
Additional Notes:
ON 2/9/18, FLEW FROM BOSTON TO PICK UP PURCHASE OF NEW 2018 ALL-PURPLE, 2-DOOR 40K JEEP AT CANANDAIGUA NY JEEP DEALERSHIP. (NONE AVAILABLE IN MASS.) UPON DELIVERY ON LOT, DRIVER DOOR WOULD NOT CLOSE COMPLETELY. SALESMAN ROBERTS STATED TO US THAT ALL JEEPS ARE QUIRKY; DOORS MUST BE SLAMMED TO CLOSE. DURING 400-MILE HIGHWAY DRIVE HOME, DOOR AJAR LIGHT CAME ON AND HAD TO RE-CLOSE DOOR REPEATEDLY DURING DRIVE. REPORTED PROBLEM TO (ABSENTEE) OWNERS HARRY/SCOTT KESEL, CHRYSLER CORPORATE STEVE STANDER, AND 1-800-JEEP REP D. PITTMAN; ALSO BROUGHT CAR TO KELLY JEEP SERVICE (LYNNFIELD, MA). ALL JEEP REPS TOLD ME THAT JEEP CABINS ARE AIRTIGHT WHEN CLOSED, CAUSING DOOR PROBLEM. THIS DOESN'T HAPPEN IF YOU SKIP THE DRIVER SIDE AND ENTER ON THE PASSENGER SIDE. JEEP REPS TOLD ME TO LIVE WITH PROBLEM - NO REPAIR NECESSARY, AND INSTRUCTED ME TO: ENTER CAR DRIVER'S SIDE, TURN ON IGNITION; POWER DOWN WINDOW; RE-OPEN DOOR; SLAM AGAIN. DUE TO IMPENDING DANGER, THIS CAR HASN'T BEEN DRIVEN SINCE PURCHASE AND IS AT SERVICE DEPT. FOR 35 DAYS, MILEAGE: 400. I DO NOT WANT MY DAUGHTERS DRIVING THIS JEEP FOR OBVIOUS SAFETY REASONS AND TO PREVENT THEM FROM BEING TARGETED IN A DARK PARKING LOT BECAUSE OF THIS NOTICEABLE DIVERSION TO ATTEMPT TO CLOSE THE DOOR. NO FACTORY OR ZONE AREA MANAGER HAS INSPECTED, NOR HAS CANANDAIGUA DEALER OWNER, WHO PRACTICED OTHER FALSE AND DECEPTIVE SALES TACTICS ON ME. DEALERSHIP OWNER SCOTT KESEL WILL NOT TAKE BACK THE CAR OR COMPENSATE LOSS OF $6,000 FOR A TRADE-IN. HE BLAMES JEEP FACTORY; JEEP BLAMES DEALERSHIP. BOTH CLAIM THAT THE OTHER PARTY IS RESPONSIBLE. CHRYSLER CORPORATE REP SAID CORPORATE DOESN'T SPEAK TO OR INFLUENCE DEALER OWNER'S RESPONSE TO CUSTOMERS -- HANDS OFF. DEALER SAID HE'LL DO WHAT EVER CHRYSLER DIRECTS HIM TO DO. I AM PAYING FOR A CAR THAT I DON'T HAVE AND CAN'T USE.
Mfg Campaign: 11080200
Recall Date: Mar 19, 2018
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
ON 2/9/18, FLEW FROM BOSTON TO PICK UP PURCHASE OF NEW 2018 ALL-PURPLE, 2-DOOR 40K JEEP AT CANANDAIGUA NY JEEP DEALERSHIP. (NONE AVAILABLE IN MASS.) UPON DELIVERY ON LOT, DRIVER DOOR WOULD NOT CLOSE COMPLETELY. SALESMAN ROBERTS STATED TO US THAT ALL JEEPS ARE QUIRKY; DOORS MUST BE SLAMMED TO CLOSE. DURING 400-MILE HIGHWAY DRIVE HOME, DOOR AJAR LIGHT CAME ON AND HAD TO RE-CLOSE DOOR REPEATEDLY DURING DRIVE. REPORTED PROBLEM TO (ABSENTEE) OWNERS HARRY/SCOTT KESEL, CHRYSLER CORPORATE STEVE STANDER, AND 1-800-JEEP REP D. PITTMAN; ALSO BROUGHT CAR TO KELLY JEEP SERVICE (LYNNFIELD, MA). ALL JEEP REPS TOLD ME THAT JEEP CABINS ARE AIRTIGHT WHEN CLOSED, CAUSING DOOR PROBLEM. THIS DOESN'T HAPPEN IF YOU SKIP THE DRIVER SIDE AND ENTER ON THE PASSENGER SIDE. JEEP REPS TOLD ME TO LIVE WITH PROBLEM - NO REPAIR NECESSARY, AND INSTRUCTED ME TO: ENTER CAR DRIVER'S SIDE, TURN ON IGNITION; POWER DOWN WINDOW; RE-OPEN DOOR; SLAM AGAIN. DUE TO IMPENDING DANGER, THIS CAR HASN'T BEEN DRIVEN SINCE PURCHASE AND IS AT SERVICE DEPT. FOR 35 DAYS, MILEAGE: 400. I DO NOT WANT MY DAUGHTERS DRIVING THIS JEEP FOR OBVIOUS SAFETY REASONS AND TO PREVENT THEM FROM BEING TARGETED IN A DARK PARKING LOT BECAUSE OF THIS NOTICEABLE DIVERSION TO ATTEMPT TO CLOSE THE DOOR. NO FACTORY OR ZONE AREA MANAGER HAS INSPECTED, NOR HAS CANANDAIGUA DEALER OWNER, WHO PRACTICED OTHER FALSE AND DECEPTIVE SALES TACTICS ON ME. DEALERSHIP OWNER SCOTT KESEL WILL NOT TAKE BACK THE CAR OR COMPENSATE LOSS OF $6,000 FOR A TRADE-IN. HE BLAMES JEEP FACTORY; JEEP BLAMES DEALERSHIP. BOTH CLAIM THAT THE OTHER PARTY IS RESPONSIBLE. CHRYSLER CORPORATE REP SAID CORPORATE DOESN'T SPEAK TO OR INFLUENCE DEALER OWNER'S RESPONSE TO CUSTOMERS -- HANDS OFF. DEALER SAID HE'LL DO WHAT EVER CHRYSLER DIRECTS HIM TO DO. I AM PAYING FOR A CAR THAT I DON'T HAVE AND CAN'T USE.
Corrective Action:
ON 2/9/18, FLEW FROM BOSTON TO PICK UP PURCHASE OF NEW 2018 ALL-PURPLE, 2-DOOR 40K JEEP AT CANANDAIGUA NY JEEP DEALERSHIP. (NONE AVAILABLE IN MASS.) UPON DELIVERY ON LOT, DRIVER DOOR WOULD NOT CLOSE COMPLETELY. SALESMAN ROBERTS STATED TO US THAT ALL JEEPS ARE QUIRKY; DOORS MUST BE SLAMMED TO CLOSE. DURING 400-MILE HIGHWAY DRIVE HOME, DOOR AJAR LIGHT CAME ON AND HAD TO RE-CLOSE DOOR REPEATEDLY DURING DRIVE. REPORTED PROBLEM TO (ABSENTEE) OWNERS HARRY/SCOTT KESEL, CHRYSLER CORPORATE STEVE STANDER, AND 1-800-JEEP REP D. PITTMAN; ALSO BROUGHT CAR TO KELLY JEEP SERVICE (LYNNFIELD, MA). ALL JEEP REPS TOLD ME THAT JEEP CABINS ARE AIRTIGHT WHEN CLOSED, CAUSING DOOR PROBLEM. THIS DOESN'T HAPPEN IF YOU SKIP THE DRIVER SIDE AND ENTER ON THE PASSENGER SIDE. JEEP REPS TOLD ME TO LIVE WITH PROBLEM - NO REPAIR NECESSARY, AND INSTRUCTED ME TO: ENTER CAR DRIVER'S SIDE, TURN ON IGNITION; POWER DOWN WINDOW; RE-OPEN DOOR; SLAM AGAIN. DUE TO IMPENDING DANGER, THIS CAR HASN'T BEEN DRIVEN SINCE PURCHASE AND IS AT SERVICE DEPT. FOR 35 DAYS, MILEAGE: 400. I DO NOT WANT MY DAUGHTERS DRIVING THIS JEEP FOR OBVIOUS SAFETY REASONS AND TO PREVENT THEM FROM BEING TARGETED IN A DARK PARKING LOT BECAUSE OF THIS NOTICEABLE DIVERSION TO ATTEMPT TO CLOSE THE DOOR. NO FACTORY OR ZONE AREA MANAGER HAS INSPECTED, NOR HAS CANANDAIGUA DEALER OWNER, WHO PRACTICED OTHER FALSE AND DECEPTIVE SALES TACTICS ON ME. DEALERSHIP OWNER SCOTT KESEL WILL NOT TAKE BACK THE CAR OR COMPENSATE LOSS OF $6,000 FOR A TRADE-IN. HE BLAMES JEEP FACTORY; JEEP BLAMES DEALERSHIP. BOTH CLAIM THAT THE OTHER PARTY IS RESPONSIBLE. CHRYSLER CORPORATE REP SAID CORPORATE DOESN'T SPEAK TO OR INFLUENCE DEALER OWNER'S RESPONSE TO CUSTOMERS -- HANDS OFF. DEALER SAID HE'LL DO WHAT EVER CHRYSLER DIRECTS HIM TO DO. I AM PAYING FOR A CAR THAT I DON'T HAVE AND CAN'T USE.
Additional Notes:
ON 2/9/18, FLEW FROM BOSTON TO PICK UP PURCHASE OF NEW 2018 ALL-PURPLE, 2-DOOR 40K JEEP AT CANANDAIGUA NY JEEP DEALERSHIP. (NONE AVAILABLE IN MASS.) UPON DELIVERY ON LOT, DRIVER DOOR WOULD NOT CLOSE COMPLETELY. SALESMAN ROBERTS STATED TO US THAT ALL JEEPS ARE QUIRKY; DOORS MUST BE SLAMMED TO CLOSE. DURING 400-MILE HIGHWAY DRIVE HOME, DOOR AJAR LIGHT CAME ON AND HAD TO RE-CLOSE DOOR REPEATEDLY DURING DRIVE. REPORTED PROBLEM TO (ABSENTEE) OWNERS HARRY/SCOTT KESEL, CHRYSLER CORPORATE STEVE STANDER, AND 1-800-JEEP REP D. PITTMAN; ALSO BROUGHT CAR TO KELLY JEEP SERVICE (LYNNFIELD, MA). ALL JEEP REPS TOLD ME THAT JEEP CABINS ARE AIRTIGHT WHEN CLOSED, CAUSING DOOR PROBLEM. THIS DOESN'T HAPPEN IF YOU SKIP THE DRIVER SIDE AND ENTER ON THE PASSENGER SIDE. JEEP REPS TOLD ME TO LIVE WITH PROBLEM - NO REPAIR NECESSARY, AND INSTRUCTED ME TO: ENTER CAR DRIVER'S SIDE, TURN ON IGNITION; POWER DOWN WINDOW; RE-OPEN DOOR; SLAM AGAIN. DUE TO IMPENDING DANGER, THIS CAR HASN'T BEEN DRIVEN SINCE PURCHASE AND IS AT SERVICE DEPT. FOR 35 DAYS, MILEAGE: 400. I DO NOT WANT MY DAUGHTERS DRIVING THIS JEEP FOR OBVIOUS SAFETY REASONS AND TO PREVENT THEM FROM BEING TARGETED IN A DARK PARKING LOT BECAUSE OF THIS NOTICEABLE DIVERSION TO ATTEMPT TO CLOSE THE DOOR. NO FACTORY OR ZONE AREA MANAGER HAS INSPECTED, NOR HAS CANANDAIGUA DEALER OWNER, WHO PRACTICED OTHER FALSE AND DECEPTIVE SALES TACTICS ON ME. DEALERSHIP OWNER SCOTT KESEL WILL NOT TAKE BACK THE CAR OR COMPENSATE LOSS OF $6,000 FOR A TRADE-IN. HE BLAMES JEEP FACTORY; JEEP BLAMES DEALERSHIP. BOTH CLAIM THAT THE OTHER PARTY IS RESPONSIBLE. CHRYSLER CORPORATE REP SAID CORPORATE DOESN'T SPEAK TO OR INFLUENCE DEALER OWNER'S RESPONSE TO CUSTOMERS -- HANDS OFF. DEALER SAID HE'LL DO WHAT EVER CHRYSLER DIRECTS HIM TO DO. I AM PAYING FOR A CAR THAT I DON'T HAVE AND CAN'T USE.
Mfg Campaign: 11080200
Recall Date: Mar 19, 2018
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
WHILE THE DEFROST WAS ON HEAT, AND WITH COLD TEPERATURES OUTSIDE, THE WINDSHIELD CRACKED ON ITS OWN
Corrective Action:
WHILE THE DEFROST WAS ON HEAT, AND WITH COLD TEPERATURES OUTSIDE, THE WINDSHIELD CRACKED ON ITS OWN
Additional Notes:
WHILE THE DEFROST WAS ON HEAT, AND WITH COLD TEPERATURES OUTSIDE, THE WINDSHIELD CRACKED ON ITS OWN
Mfg Campaign: 11078631
Recall Date: Mar 12, 2018
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
SENT TO TOWER IN PLYMOUTH MI TO WELD JEEP FRAMES THAT ROBOT WAS NOT WELDING CORRECTLY. TOLD TO JUST COVER THEM UP AND THEY WILL JUST PAINT FRAMES. TOLD THEY HAVE TO MEET THEIR PRODUCTION NUMBERS. I WOULD NOT DRIVE OR WANT ANYONE ELSE TO DRIVE ONE OF THESE.*DT*JB
Corrective Action:
SENT TO TOWER IN PLYMOUTH MI TO WELD JEEP FRAMES THAT ROBOT WAS NOT WELDING CORRECTLY. TOLD TO JUST COVER THEM UP AND THEY WILL JUST PAINT FRAMES. TOLD THEY HAVE TO MEET THEIR PRODUCTION NUMBERS. I WOULD NOT DRIVE OR WANT ANYONE ELSE TO DRIVE ONE OF THESE.*DT*JB
Additional Notes:
SENT TO TOWER IN PLYMOUTH MI TO WELD JEEP FRAMES THAT ROBOT WAS NOT WELDING CORRECTLY. TOLD TO JUST COVER THEM UP AND THEY WILL JUST PAINT FRAMES. TOLD THEY HAVE TO MEET THEIR PRODUCTION NUMBERS. I WOULD NOT DRIVE OR WANT ANYONE ELSE TO DRIVE ONE OF THESE.*DT*JB
Mfg Campaign: 11076098
Recall Date: Mar 3, 2018
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