Complaints & Recalls
Official Safety Recalls - Important!
5 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc) (stellantis)
Safety Issue:
Chrysler (FCA US, LLC) (Stellantis) is recalling certain right hand drive 2016 Jeep Wrangler vehicles. Debris contamination may cause the clockspring to fail, preventing the driver's air bag from deploying in a crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 27B
Recall Date: Mar 14, 2024
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2011-2018 Jeep Wrangler right hand drive vehicles. The driver's seat belt buckle mounting strap may fracture and separate from the seat frame.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: VA6
Recall Date: Sep 26, 2019
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2010 Dodge Ram 3500, Ram 4500/5500, 2010-2011 Dodge Dakota, 2010-2014 Dodge Challenger, 2010-2015 Dodge Challenger, Chrysler 300, and 2010-2016 Jeep Wrangler vehicles. Upon deployment of the driver's frontal air bag, excessive internal pressure may cause the inflator to explode.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: V01
Recall Date: Jan 15, 2019
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain model year 2016-2017 Jeep Wrangler vehicles manufactured June 16, 2015, to August 14, 2016. In certain crash conditions, the front impact sensor wiring may be pulled until it detaches before a signal can be received by the Occupant Restraint Controller (ORC).
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: S76
Recall Date: Oct 13, 2016
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain model year 2011-2016 Right Hand Drive Jeep Wrangler vehicles manufactured February 16, 2010, to May 2, 2016. The clockspring assembly may become contaminated with dust and cause the air bag circuit to fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: S40
Recall Date: May 11, 2016
Consumer Complaints
557 ComplaintsChrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
OIL COOL IS LEAKING AFTER COLD WEATHER
Corrective Action:
OIL COOL IS LEAKING AFTER COLD WEATHER
Additional Notes:
OIL COOL IS LEAKING AFTER COLD WEATHER
Mfg Campaign: 11398661
Recall Date: Mar 2, 2021
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
THE OIL FILTER HOUSING IS MADE OF PLASTICS AND IT CRACKS AND OIL LEAKS ON TO EXHAUST WHICH COULD CAUSE A FIRE AND ALSO ENVIRONMENTAL ISSUER DUE TO OIL LEAKING ON GROUND. THIS IS A BIG PROBLEM WITH THE JEEP PENTASTAR 3.6 V6 ENGINE. AFTER CONTACTING JEEP DEALERS TO FIX LEAK THEY TELL ME THE PART IS ON BACK ORDER DUE TO SO MANY JEEP AND CARS THAT HAVE THIS PART. THE NUMBER THEY GAVE ME IS OVER 40,000 AND TIME FRAME OF GETTING ONE COULD BE A MONTH. THIS EXPLAINS WHY JEEP DROP POWER TRAIN WARRANTY FROM 100,000 MILES TO 60,000. I NOTICED A LITTLE LEAK AT 65,000 MILE AND NOW AT 70,000 MILES YOU HAVE TO KEEP ADDING OIL OR PARK IT DUE TO MAYBE IT CATCHING ON FIRE. ONE DEALER TOLD ME HE HAD 30 VEHICLE SITTING ON LOT WAITING ON PART.I FEEL JEEP SHOULD HAVE A RE-CALL FOR THIS ISSUER. NOW I HAVE A JEEP THAT I CAN'T USE FOR A MONTH OR MORE IF LUCKY.
Corrective Action:
THE OIL FILTER HOUSING IS MADE OF PLASTICS AND IT CRACKS AND OIL LEAKS ON TO EXHAUST WHICH COULD CAUSE A FIRE AND ALSO ENVIRONMENTAL ISSUER DUE TO OIL LEAKING ON GROUND. THIS IS A BIG PROBLEM WITH THE JEEP PENTASTAR 3.6 V6 ENGINE. AFTER CONTACTING JEEP DEALERS TO FIX LEAK THEY TELL ME THE PART IS ON BACK ORDER DUE TO SO MANY JEEP AND CARS THAT HAVE THIS PART. THE NUMBER THEY GAVE ME IS OVER 40,000 AND TIME FRAME OF GETTING ONE COULD BE A MONTH. THIS EXPLAINS WHY JEEP DROP POWER TRAIN WARRANTY FROM 100,000 MILES TO 60,000. I NOTICED A LITTLE LEAK AT 65,000 MILE AND NOW AT 70,000 MILES YOU HAVE TO KEEP ADDING OIL OR PARK IT DUE TO MAYBE IT CATCHING ON FIRE. ONE DEALER TOLD ME HE HAD 30 VEHICLE SITTING ON LOT WAITING ON PART.I FEEL JEEP SHOULD HAVE A RE-CALL FOR THIS ISSUER. NOW I HAVE A JEEP THAT I CAN'T USE FOR A MONTH OR MORE IF LUCKY.
Additional Notes:
THE OIL FILTER HOUSING IS MADE OF PLASTICS AND IT CRACKS AND OIL LEAKS ON TO EXHAUST WHICH COULD CAUSE A FIRE AND ALSO ENVIRONMENTAL ISSUER DUE TO OIL LEAKING ON GROUND. THIS IS A BIG PROBLEM WITH THE JEEP PENTASTAR 3.6 V6 ENGINE. AFTER CONTACTING JEEP DEALERS TO FIX LEAK THEY TELL ME THE PART IS ON BACK ORDER DUE TO SO MANY JEEP AND CARS THAT HAVE THIS PART. THE NUMBER THEY GAVE ME IS OVER 40,000 AND TIME FRAME OF GETTING ONE COULD BE A MONTH. THIS EXPLAINS WHY JEEP DROP POWER TRAIN WARRANTY FROM 100,000 MILES TO 60,000. I NOTICED A LITTLE LEAK AT 65,000 MILE AND NOW AT 70,000 MILES YOU HAVE TO KEEP ADDING OIL OR PARK IT DUE TO MAYBE IT CATCHING ON FIRE. ONE DEALER TOLD ME HE HAD 30 VEHICLE SITTING ON LOT WAITING ON PART.I FEEL JEEP SHOULD HAVE A RE-CALL FOR THIS ISSUER. NOW I HAVE A JEEP THAT I CAN'T USE FOR A MONTH OR MORE IF LUCKY.
Mfg Campaign: 11398723
Recall Date: Mar 2, 2021
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
TL* THE CONTACT OWNS A 2016 JEEP WRANGLER. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 45-50 MPH, THERE WAS A BURNING OIL SMELL DETECTED INSIDE THE VEHICLE. THE CONTACT PARKED THE VEHICLE AND SAW THERE WAS OIL LEAKING FROM THE VEHICLE ONTO THE GROUND. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC WHERE THE FAILURE WAS DIAGNOSED AS A CRACKED OIL COOLER THAT LEAKED INTO THE EXHAUST SYSTEM. THE CONTACT INFORMED A JEEP DEALER OF THE FAILURE BUT THE PART TO REPAIR WAS ON BACK ORDER. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 70,000.
Corrective Action:
TL* THE CONTACT OWNS A 2016 JEEP WRANGLER. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 45-50 MPH, THERE WAS A BURNING OIL SMELL DETECTED INSIDE THE VEHICLE. THE CONTACT PARKED THE VEHICLE AND SAW THERE WAS OIL LEAKING FROM THE VEHICLE ONTO THE GROUND. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC WHERE THE FAILURE WAS DIAGNOSED AS A CRACKED OIL COOLER THAT LEAKED INTO THE EXHAUST SYSTEM. THE CONTACT INFORMED A JEEP DEALER OF THE FAILURE BUT THE PART TO REPAIR WAS ON BACK ORDER. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 70,000.
Additional Notes:
TL* THE CONTACT OWNS A 2016 JEEP WRANGLER. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 45-50 MPH, THERE WAS A BURNING OIL SMELL DETECTED INSIDE THE VEHICLE. THE CONTACT PARKED THE VEHICLE AND SAW THERE WAS OIL LEAKING FROM THE VEHICLE ONTO THE GROUND. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC WHERE THE FAILURE WAS DIAGNOSED AS A CRACKED OIL COOLER THAT LEAKED INTO THE EXHAUST SYSTEM. THE CONTACT INFORMED A JEEP DEALER OF THE FAILURE BUT THE PART TO REPAIR WAS ON BACK ORDER. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 70,000.
Mfg Campaign: 11397729
Recall Date: Feb 24, 2021
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
TYPICALLY ON FIRST START OF THE DAY IN COLD WEATHER (SUB 40DEGREES) WITH FOOT ON THE BRAKE WHILE IN PUTTING THE JEEP INTO REVERSE CAUSES IT TO LURCH BACKWARDS, DROP IDLE AND THEN STALL WHILE IN GEAR.
Corrective Action:
TYPICALLY ON FIRST START OF THE DAY IN COLD WEATHER (SUB 40DEGREES) WITH FOOT ON THE BRAKE WHILE IN PUTTING THE JEEP INTO REVERSE CAUSES IT TO LURCH BACKWARDS, DROP IDLE AND THEN STALL WHILE IN GEAR.
Additional Notes:
TYPICALLY ON FIRST START OF THE DAY IN COLD WEATHER (SUB 40DEGREES) WITH FOOT ON THE BRAKE WHILE IN PUTTING THE JEEP INTO REVERSE CAUSES IT TO LURCH BACKWARDS, DROP IDLE AND THEN STALL WHILE IN GEAR.
Mfg Campaign: 11396245
Recall Date: Feb 15, 2021
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
COMPLETE LOSS OF POWER ON HIGHWAY MULTIPLE TIMES. EVERY LIGHT ON DASH FLASHES AND HEADLIGHTS FLICKER
Corrective Action:
COMPLETE LOSS OF POWER ON HIGHWAY MULTIPLE TIMES. EVERY LIGHT ON DASH FLASHES AND HEADLIGHTS FLICKER
Additional Notes:
COMPLETE LOSS OF POWER ON HIGHWAY MULTIPLE TIMES. EVERY LIGHT ON DASH FLASHES AND HEADLIGHTS FLICKER
Mfg Campaign: 11395905
Recall Date: Feb 12, 2021
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
COMPLETE LOSS OF POWER ON HIGHWAY MULTIPLE TIMES. EVERY LIGHT ON DASH FLASHES AND HEADLIGHTS FLICKER
Corrective Action:
COMPLETE LOSS OF POWER ON HIGHWAY MULTIPLE TIMES. EVERY LIGHT ON DASH FLASHES AND HEADLIGHTS FLICKER
Additional Notes:
COMPLETE LOSS OF POWER ON HIGHWAY MULTIPLE TIMES. EVERY LIGHT ON DASH FLASHES AND HEADLIGHTS FLICKER
Mfg Campaign: 11395905
Recall Date: Feb 12, 2021
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
BETWEEN 41,258 MILES AND LESS THAN 43,000 MILES, FRONT BRAKE CALIPERS LOCKED UP. HUSBAND THROWN FORWARD TOWARD WINDSHIELD -- WITHOUT APPLYING THE BRAKES -- AT CITY DRIVING SPEED BUT WAS SAVED BY HIS SEATBELT FROM GOING THROUGH THE WINDSHIELD. IT ALSO FELT LIKE THE BRAKES WERE VERY GRABBY EARLIER ON THAT TRIP AND MORE ACCELERATION WAS NEEDED TO MAKE THE CAR TRAVEL FORWARD AS THE WHEELS SEEMED NOT TO MOVE FREELY, LIKE THEY WERE BEING HELD BACK. ROTORS SEVERELY SCORED, COULDN'T BE MACHINED. BOTH FRONT CALIPERS, ROTORS, HOSES, PADS, LINES, FLUIDS ALL REQUIRED REPLACEMENT ACCORDING TO KOONS TYSONS JEEP IN VIENNA, VA. IN A 2 SECOND GOGGLE SEARCH OF JEEP OWNER'S FORUM BRAKE COMPLAINTS, THERE ARE OVER 300 SIMILAR BRAKE CALIPER AND LOCKING UP COMPLAINTS FOR 3RD GENERATION WRANGLER VEHICLES BETWEEN 2007 AND 2017. THE DEALERSHIP SHARED WITH US THAT THE NEW PARTS THEY USED FOR OUR FRONT BRAKE REPAIR ARE THE RE-ENGINEERED OEM PARTS DESIGNED BY JEEP AND THAT THIS IS A COMMON ISSUE WITH THE ORIGINAL FRONT BRAKE PARTS THAT SHIPPED ON THESE VEHICLES FROM THE FACTORY (YET THERE IS NO RECALL TO DATE -- IF JEEP RE-DESIGNED THE ORIGINAL PARTS, THEY CLEARLY KNOW THERE IS A SAFETY ISSUE HERE, PLUS THEY SUPPLY THE JEEP OWNER'S FORUM??). WE WERE GIVEN AN INVOICE OF $1,500+ FOR THE FRONT BRAKE REPAIRS. WE CONTACTED JEEP CUSTOMER SERVICE WHO DENIED KNOWLEDGE OF THIS FRONT BRAKE SAFETY ISSUE. THEY ASKED THE DEALERSHIP TO WORK WITH US TO DISCOUNT THE PRICE AS WARRANTY EXPIRED AT 36,000 MILES, BUT JEEP DID NOT DO ANYTHING FOR US DIRECTLY. JEEP DID ACKNOWLEDGE ON THE PHONE THAT THEY MAY NEED THEIR RECALL DIVISION TO LOOK INTO THIS SAFETY ISSUE. WE ALSO HAPPENED TO DISCUSS THIS ISSUE WITH OUR SON, WHO THEN TOLD US HE HAD THE SAME BRAKE ISSUES WITH HIS 2016 JEEP WRANGLER UNLIMITED WHICH HAD TO HAVE 3 BRAKE REPAIRS FOR THIS ISSUE BEFORE HE GOT RID OF IT BECAUSE HE WAS AFRAID TO DRIVE IT.
Corrective Action:
BETWEEN 41,258 MILES AND LESS THAN 43,000 MILES, FRONT BRAKE CALIPERS LOCKED UP. HUSBAND THROWN FORWARD TOWARD WINDSHIELD -- WITHOUT APPLYING THE BRAKES -- AT CITY DRIVING SPEED BUT WAS SAVED BY HIS SEATBELT FROM GOING THROUGH THE WINDSHIELD. IT ALSO FELT LIKE THE BRAKES WERE VERY GRABBY EARLIER ON THAT TRIP AND MORE ACCELERATION WAS NEEDED TO MAKE THE CAR TRAVEL FORWARD AS THE WHEELS SEEMED NOT TO MOVE FREELY, LIKE THEY WERE BEING HELD BACK. ROTORS SEVERELY SCORED, COULDN'T BE MACHINED. BOTH FRONT CALIPERS, ROTORS, HOSES, PADS, LINES, FLUIDS ALL REQUIRED REPLACEMENT ACCORDING TO KOONS TYSONS JEEP IN VIENNA, VA. IN A 2 SECOND GOGGLE SEARCH OF JEEP OWNER'S FORUM BRAKE COMPLAINTS, THERE ARE OVER 300 SIMILAR BRAKE CALIPER AND LOCKING UP COMPLAINTS FOR 3RD GENERATION WRANGLER VEHICLES BETWEEN 2007 AND 2017. THE DEALERSHIP SHARED WITH US THAT THE NEW PARTS THEY USED FOR OUR FRONT BRAKE REPAIR ARE THE RE-ENGINEERED OEM PARTS DESIGNED BY JEEP AND THAT THIS IS A COMMON ISSUE WITH THE ORIGINAL FRONT BRAKE PARTS THAT SHIPPED ON THESE VEHICLES FROM THE FACTORY (YET THERE IS NO RECALL TO DATE -- IF JEEP RE-DESIGNED THE ORIGINAL PARTS, THEY CLEARLY KNOW THERE IS A SAFETY ISSUE HERE, PLUS THEY SUPPLY THE JEEP OWNER'S FORUM??). WE WERE GIVEN AN INVOICE OF $1,500+ FOR THE FRONT BRAKE REPAIRS. WE CONTACTED JEEP CUSTOMER SERVICE WHO DENIED KNOWLEDGE OF THIS FRONT BRAKE SAFETY ISSUE. THEY ASKED THE DEALERSHIP TO WORK WITH US TO DISCOUNT THE PRICE AS WARRANTY EXPIRED AT 36,000 MILES, BUT JEEP DID NOT DO ANYTHING FOR US DIRECTLY. JEEP DID ACKNOWLEDGE ON THE PHONE THAT THEY MAY NEED THEIR RECALL DIVISION TO LOOK INTO THIS SAFETY ISSUE. WE ALSO HAPPENED TO DISCUSS THIS ISSUE WITH OUR SON, WHO THEN TOLD US HE HAD THE SAME BRAKE ISSUES WITH HIS 2016 JEEP WRANGLER UNLIMITED WHICH HAD TO HAVE 3 BRAKE REPAIRS FOR THIS ISSUE BEFORE HE GOT RID OF IT BECAUSE HE WAS AFRAID TO DRIVE IT.
Additional Notes:
BETWEEN 41,258 MILES AND LESS THAN 43,000 MILES, FRONT BRAKE CALIPERS LOCKED UP. HUSBAND THROWN FORWARD TOWARD WINDSHIELD -- WITHOUT APPLYING THE BRAKES -- AT CITY DRIVING SPEED BUT WAS SAVED BY HIS SEATBELT FROM GOING THROUGH THE WINDSHIELD. IT ALSO FELT LIKE THE BRAKES WERE VERY GRABBY EARLIER ON THAT TRIP AND MORE ACCELERATION WAS NEEDED TO MAKE THE CAR TRAVEL FORWARD AS THE WHEELS SEEMED NOT TO MOVE FREELY, LIKE THEY WERE BEING HELD BACK. ROTORS SEVERELY SCORED, COULDN'T BE MACHINED. BOTH FRONT CALIPERS, ROTORS, HOSES, PADS, LINES, FLUIDS ALL REQUIRED REPLACEMENT ACCORDING TO KOONS TYSONS JEEP IN VIENNA, VA. IN A 2 SECOND GOGGLE SEARCH OF JEEP OWNER'S FORUM BRAKE COMPLAINTS, THERE ARE OVER 300 SIMILAR BRAKE CALIPER AND LOCKING UP COMPLAINTS FOR 3RD GENERATION WRANGLER VEHICLES BETWEEN 2007 AND 2017. THE DEALERSHIP SHARED WITH US THAT THE NEW PARTS THEY USED FOR OUR FRONT BRAKE REPAIR ARE THE RE-ENGINEERED OEM PARTS DESIGNED BY JEEP AND THAT THIS IS A COMMON ISSUE WITH THE ORIGINAL FRONT BRAKE PARTS THAT SHIPPED ON THESE VEHICLES FROM THE FACTORY (YET THERE IS NO RECALL TO DATE -- IF JEEP RE-DESIGNED THE ORIGINAL PARTS, THEY CLEARLY KNOW THERE IS A SAFETY ISSUE HERE, PLUS THEY SUPPLY THE JEEP OWNER'S FORUM??). WE WERE GIVEN AN INVOICE OF $1,500+ FOR THE FRONT BRAKE REPAIRS. WE CONTACTED JEEP CUSTOMER SERVICE WHO DENIED KNOWLEDGE OF THIS FRONT BRAKE SAFETY ISSUE. THEY ASKED THE DEALERSHIP TO WORK WITH US TO DISCOUNT THE PRICE AS WARRANTY EXPIRED AT 36,000 MILES, BUT JEEP DID NOT DO ANYTHING FOR US DIRECTLY. JEEP DID ACKNOWLEDGE ON THE PHONE THAT THEY MAY NEED THEIR RECALL DIVISION TO LOOK INTO THIS SAFETY ISSUE. WE ALSO HAPPENED TO DISCUSS THIS ISSUE WITH OUR SON, WHO THEN TOLD US HE HAD THE SAME BRAKE ISSUES WITH HIS 2016 JEEP WRANGLER UNLIMITED WHICH HAD TO HAVE 3 BRAKE REPAIRS FOR THIS ISSUE BEFORE HE GOT RID OF IT BECAUSE HE WAS AFRAID TO DRIVE IT.
Mfg Campaign: 11389849
Recall Date: Jan 25, 2021
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
SPOKE WITH BRITTANY ABOUT THE ISSUE WITH THE NAVIGATION SYSTEM (ERROR MESSAGES). TOLD HER THAT THE DEALERSHIP SAID THE ENTIRE RADIO MUST BE REPLACED AND WILL BE ROUGHLY $600. BRITTANY TOLD ME THAT UCONNECT AND GARMIN MAKE THE PRODUCTS IN THE JEEP PERTAINING TO THOSE ISSUES. I TOLD BRITTANY THAT I HAD SPOKEN TO MULTIPLE PEOPLE AT BOTH OF THOSE COMPANIES AND THEY ALL SAID THAT THE ISSUES I AM HAVING ARE ALL A JEEP PROBLEM. I TOLD BRITTANY THAT THE RESEARCH I HAVE DONE HAS INDICATED THAT THIS ISSUE IS A KNOWN JEEP PROBLEM. BRITTANY TOLD ME THAT THEY HAVE RECEIVED MANY CALLS AND HAVE HAD MANY CLAIMS REGARDING THIS ISSUE WITH JEEPS AS NEW AS 2018, 2019, AND 2020 MODELS. THEY ALSO HAVE MANY CALLS AND CLAIMS REGARDING THIS ISSUE IN OLDER MODEL VEHICLES AS WELL. SHE STATED THAT THERE HAVE BEEN ATTEMPTS BY CUSTOMERS TO GET THE COST OF THESE ISSUES COVERED, AND THEY HAVE BEEN DENIED EACH TIME. BRITTANY ADDED MY NAME/VEHICLE/ISSUE TO THE CLAIMS REGARDING THIS ISSUE. SHE SAID THAT IF THERE WAS A RECALL OR EXTENDED WARRANTY REGARDING THIS THEN I WOULD RECEIVE INFORMATION IN THE MAIL. I TOLD HER I WAS GOING TO GET THE ISSUE FIXED THROUGH THE DEALERSHIP AND ASKED ABOUT REIMBURSEMENT IF THIS RECALL OR EXTENDED WARRANTY WERE TO COME OUT. SHE TOLD ME THAT IF EITHER THE RECALL OR WARRANTY DO COME OUT, I SHOULD KEEP MY RECEIPT FROM THE REPAIR AND I CAN GET REFUNDED FOR THE FULL COST OF THE PARTS/LABOR/TAXES/ETC. I ALSO ASKED ABOUT IF THIS REFUND WOULD APPLY IF THE EXTENDED WARRANTY WERE GRANTED SINCE THE VEHICLE WAS MADE IN CANADA, AND SHE TOLD ME I WOULD STILL GET THE REFUNDED AMOUNT. I EXPRESSED MY CONCERN WITH WARRANTIES BEING VOIDED WHEN THE VEHICLE CROSSES THE BOARDER (EVEN THOUGH MY VEHICLE IS PAST THE TIME FOR THE JEEP WARRANTY) BECAUSE A JEEP IS A JEEP AND THEY ARE ALL MADE THE SAME REGARDLESS OF WHERE I LIVE. SHE HEARD MY COMPLAINT BUT WAS UNABLE TO HELP
Corrective Action:
SPOKE WITH BRITTANY ABOUT THE ISSUE WITH THE NAVIGATION SYSTEM (ERROR MESSAGES). TOLD HER THAT THE DEALERSHIP SAID THE ENTIRE RADIO MUST BE REPLACED AND WILL BE ROUGHLY $600. BRITTANY TOLD ME THAT UCONNECT AND GARMIN MAKE THE PRODUCTS IN THE JEEP PERTAINING TO THOSE ISSUES. I TOLD BRITTANY THAT I HAD SPOKEN TO MULTIPLE PEOPLE AT BOTH OF THOSE COMPANIES AND THEY ALL SAID THAT THE ISSUES I AM HAVING ARE ALL A JEEP PROBLEM. I TOLD BRITTANY THAT THE RESEARCH I HAVE DONE HAS INDICATED THAT THIS ISSUE IS A KNOWN JEEP PROBLEM. BRITTANY TOLD ME THAT THEY HAVE RECEIVED MANY CALLS AND HAVE HAD MANY CLAIMS REGARDING THIS ISSUE WITH JEEPS AS NEW AS 2018, 2019, AND 2020 MODELS. THEY ALSO HAVE MANY CALLS AND CLAIMS REGARDING THIS ISSUE IN OLDER MODEL VEHICLES AS WELL. SHE STATED THAT THERE HAVE BEEN ATTEMPTS BY CUSTOMERS TO GET THE COST OF THESE ISSUES COVERED, AND THEY HAVE BEEN DENIED EACH TIME. BRITTANY ADDED MY NAME/VEHICLE/ISSUE TO THE CLAIMS REGARDING THIS ISSUE. SHE SAID THAT IF THERE WAS A RECALL OR EXTENDED WARRANTY REGARDING THIS THEN I WOULD RECEIVE INFORMATION IN THE MAIL. I TOLD HER I WAS GOING TO GET THE ISSUE FIXED THROUGH THE DEALERSHIP AND ASKED ABOUT REIMBURSEMENT IF THIS RECALL OR EXTENDED WARRANTY WERE TO COME OUT. SHE TOLD ME THAT IF EITHER THE RECALL OR WARRANTY DO COME OUT, I SHOULD KEEP MY RECEIPT FROM THE REPAIR AND I CAN GET REFUNDED FOR THE FULL COST OF THE PARTS/LABOR/TAXES/ETC. I ALSO ASKED ABOUT IF THIS REFUND WOULD APPLY IF THE EXTENDED WARRANTY WERE GRANTED SINCE THE VEHICLE WAS MADE IN CANADA, AND SHE TOLD ME I WOULD STILL GET THE REFUNDED AMOUNT. I EXPRESSED MY CONCERN WITH WARRANTIES BEING VOIDED WHEN THE VEHICLE CROSSES THE BOARDER (EVEN THOUGH MY VEHICLE IS PAST THE TIME FOR THE JEEP WARRANTY) BECAUSE A JEEP IS A JEEP AND THEY ARE ALL MADE THE SAME REGARDLESS OF WHERE I LIVE. SHE HEARD MY COMPLAINT BUT WAS UNABLE TO HELP
Additional Notes:
SPOKE WITH BRITTANY ABOUT THE ISSUE WITH THE NAVIGATION SYSTEM (ERROR MESSAGES). TOLD HER THAT THE DEALERSHIP SAID THE ENTIRE RADIO MUST BE REPLACED AND WILL BE ROUGHLY $600. BRITTANY TOLD ME THAT UCONNECT AND GARMIN MAKE THE PRODUCTS IN THE JEEP PERTAINING TO THOSE ISSUES. I TOLD BRITTANY THAT I HAD SPOKEN TO MULTIPLE PEOPLE AT BOTH OF THOSE COMPANIES AND THEY ALL SAID THAT THE ISSUES I AM HAVING ARE ALL A JEEP PROBLEM. I TOLD BRITTANY THAT THE RESEARCH I HAVE DONE HAS INDICATED THAT THIS ISSUE IS A KNOWN JEEP PROBLEM. BRITTANY TOLD ME THAT THEY HAVE RECEIVED MANY CALLS AND HAVE HAD MANY CLAIMS REGARDING THIS ISSUE WITH JEEPS AS NEW AS 2018, 2019, AND 2020 MODELS. THEY ALSO HAVE MANY CALLS AND CLAIMS REGARDING THIS ISSUE IN OLDER MODEL VEHICLES AS WELL. SHE STATED THAT THERE HAVE BEEN ATTEMPTS BY CUSTOMERS TO GET THE COST OF THESE ISSUES COVERED, AND THEY HAVE BEEN DENIED EACH TIME. BRITTANY ADDED MY NAME/VEHICLE/ISSUE TO THE CLAIMS REGARDING THIS ISSUE. SHE SAID THAT IF THERE WAS A RECALL OR EXTENDED WARRANTY REGARDING THIS THEN I WOULD RECEIVE INFORMATION IN THE MAIL. I TOLD HER I WAS GOING TO GET THE ISSUE FIXED THROUGH THE DEALERSHIP AND ASKED ABOUT REIMBURSEMENT IF THIS RECALL OR EXTENDED WARRANTY WERE TO COME OUT. SHE TOLD ME THAT IF EITHER THE RECALL OR WARRANTY DO COME OUT, I SHOULD KEEP MY RECEIPT FROM THE REPAIR AND I CAN GET REFUNDED FOR THE FULL COST OF THE PARTS/LABOR/TAXES/ETC. I ALSO ASKED ABOUT IF THIS REFUND WOULD APPLY IF THE EXTENDED WARRANTY WERE GRANTED SINCE THE VEHICLE WAS MADE IN CANADA, AND SHE TOLD ME I WOULD STILL GET THE REFUNDED AMOUNT. I EXPRESSED MY CONCERN WITH WARRANTIES BEING VOIDED WHEN THE VEHICLE CROSSES THE BOARDER (EVEN THOUGH MY VEHICLE IS PAST THE TIME FOR THE JEEP WARRANTY) BECAUSE A JEEP IS A JEEP AND THEY ARE ALL MADE THE SAME REGARDLESS OF WHERE I LIVE. SHE HEARD MY COMPLAINT BUT WAS UNABLE TO HELP
Mfg Campaign: 11389286
Recall Date: Jan 21, 2021
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
VEHICLE HAS ONLY 20,000 MILES ON IT. GARAGE KEPT. BRAKES FAILED. NEEDS NEW BRAKE PADS, NEW ROTORS, AND NEW SPEED SENSORS. $850 WORTH OF WORK. THIS IS RIDICULOUS FOR A CAR WITH SUCH LOW MILEAGE. WILL NEVER BUY ANOTHER CHRYSLER PRODUCT.
Corrective Action:
VEHICLE HAS ONLY 20,000 MILES ON IT. GARAGE KEPT. BRAKES FAILED. NEEDS NEW BRAKE PADS, NEW ROTORS, AND NEW SPEED SENSORS. $850 WORTH OF WORK. THIS IS RIDICULOUS FOR A CAR WITH SUCH LOW MILEAGE. WILL NEVER BUY ANOTHER CHRYSLER PRODUCT.
Additional Notes:
VEHICLE HAS ONLY 20,000 MILES ON IT. GARAGE KEPT. BRAKES FAILED. NEEDS NEW BRAKE PADS, NEW ROTORS, AND NEW SPEED SENSORS. $850 WORTH OF WORK. THIS IS RIDICULOUS FOR A CAR WITH SUCH LOW MILEAGE. WILL NEVER BUY ANOTHER CHRYSLER PRODUCT.
Mfg Campaign: 11388793
Recall Date: Jan 19, 2021
Chrysler (fca Us, Llc)
Defect Description:
AIR BAGS
Potential Consequences:
AIRBAG LIGHT CAME ON IN JEEP, TOOK IT TO THE DEALERSHIP AND THEY SAID IT WAS THE MODULAR THAT CONTROLS THE ENTIRE AIRBAG SYSTEM AND HE COULDN'T GUARANTEE THE AIRBAGS WOULD DEPLOY. THE WARRANTY EXPIRED AT 36,000 (IT HAS 39,000) AND IT WOULD BE $900 TO FIX.
Corrective Action:
AIRBAG LIGHT CAME ON IN JEEP, TOOK IT TO THE DEALERSHIP AND THEY SAID IT WAS THE MODULAR THAT CONTROLS THE ENTIRE AIRBAG SYSTEM AND HE COULDN'T GUARANTEE THE AIRBAGS WOULD DEPLOY. THE WARRANTY EXPIRED AT 36,000 (IT HAS 39,000) AND IT WOULD BE $900 TO FIX.
Additional Notes:
AIRBAG LIGHT CAME ON IN JEEP, TOOK IT TO THE DEALERSHIP AND THEY SAID IT WAS THE MODULAR THAT CONTROLS THE ENTIRE AIRBAG SYSTEM AND HE COULDN'T GUARANTEE THE AIRBAGS WOULD DEPLOY. THE WARRANTY EXPIRED AT 36,000 (IT HAS 39,000) AND IT WOULD BE $900 TO FIX.
Mfg Campaign: 11388888
Recall Date: Jan 19, 2021
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
ON COLD DAYS AFTER THE JEEP HAS BEEN SITTING OVERNIGHT, THE ENGINE WILL STALL WHEN THE TRANSMISSION IS SHIFTED INTO DRIVE OR REVERSE. THIS HAPPENS WHEN THE JEEP IS STARTED AND IT MAKES NO DIFFERENCE IF THE CAR IS RUNNING FOR 30 SECONDS BEFORE IT IS SHIFTED OR RUNNING FOR 3 MINUTES, THE ENGINE WILL STALL WHEN SHIFTING INTO DRIVE OR REVERSE. THIS HAPPENED LAST WINTER AND HAS STARTED DOING IT AGAIN NOW THAT ITS COLD.
Corrective Action:
ON COLD DAYS AFTER THE JEEP HAS BEEN SITTING OVERNIGHT, THE ENGINE WILL STALL WHEN THE TRANSMISSION IS SHIFTED INTO DRIVE OR REVERSE. THIS HAPPENS WHEN THE JEEP IS STARTED AND IT MAKES NO DIFFERENCE IF THE CAR IS RUNNING FOR 30 SECONDS BEFORE IT IS SHIFTED OR RUNNING FOR 3 MINUTES, THE ENGINE WILL STALL WHEN SHIFTING INTO DRIVE OR REVERSE. THIS HAPPENED LAST WINTER AND HAS STARTED DOING IT AGAIN NOW THAT ITS COLD.
Additional Notes:
ON COLD DAYS AFTER THE JEEP HAS BEEN SITTING OVERNIGHT, THE ENGINE WILL STALL WHEN THE TRANSMISSION IS SHIFTED INTO DRIVE OR REVERSE. THIS HAPPENS WHEN THE JEEP IS STARTED AND IT MAKES NO DIFFERENCE IF THE CAR IS RUNNING FOR 30 SECONDS BEFORE IT IS SHIFTED OR RUNNING FOR 3 MINUTES, THE ENGINE WILL STALL WHEN SHIFTING INTO DRIVE OR REVERSE. THIS HAPPENED LAST WINTER AND HAS STARTED DOING IT AGAIN NOW THAT ITS COLD.
Mfg Campaign: 11385385
Recall Date: Dec 29, 2020
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
ENGINE OIL COOLER FAIL, EXTREME FIRE HAZARD. SMALL AMOUNT OF OIL FOUND ON DRIVEWAY WHILE PARKED, ATTEMPTED TO LOCATE SOURCE BY STARTING ENGINE. OIL FLOODED OUT OF THE ENGINE, STREAMING DOWN THE ENGINE TO THE FRAME. HAD MY WIFE DRIVEN THE JEEP TO WORK IT WOULD'VE PROBABLY CAUGHT FIRE ONCE THE OIL REACHED THE EXHAUST.
Corrective Action:
ENGINE OIL COOLER FAIL, EXTREME FIRE HAZARD. SMALL AMOUNT OF OIL FOUND ON DRIVEWAY WHILE PARKED, ATTEMPTED TO LOCATE SOURCE BY STARTING ENGINE. OIL FLOODED OUT OF THE ENGINE, STREAMING DOWN THE ENGINE TO THE FRAME. HAD MY WIFE DRIVEN THE JEEP TO WORK IT WOULD'VE PROBABLY CAUGHT FIRE ONCE THE OIL REACHED THE EXHAUST.
Additional Notes:
ENGINE OIL COOLER FAIL, EXTREME FIRE HAZARD. SMALL AMOUNT OF OIL FOUND ON DRIVEWAY WHILE PARKED, ATTEMPTED TO LOCATE SOURCE BY STARTING ENGINE. OIL FLOODED OUT OF THE ENGINE, STREAMING DOWN THE ENGINE TO THE FRAME. HAD MY WIFE DRIVEN THE JEEP TO WORK IT WOULD'VE PROBABLY CAUGHT FIRE ONCE THE OIL REACHED THE EXHAUST.
Mfg Campaign: 11385357
Recall Date: Dec 28, 2020
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
I NOTICED AN OIL BURNING SMELL AND UPON FURTHER INSPECTION SAW OIL ALL OVER THE UNDERCARRIAGE OF MY VEHICLE INCLUDING THE TRANSMISSION AND EXHAUST . LOOKED UNDER THE HOOD AND NOTICED OIL UNDERNEATH MY ENGINE COVER BY THE OIL FILTER HOUSING. SO NOW EVERY TIME I DRIVE IT SMELLS LIKE IT'S ON FIRE. SO I GUESS THEY ARE NOT WORRIED ABOUT THE PEOPLE WHO BUY THEIR VEHICLES BURNING UP.
Corrective Action:
I NOTICED AN OIL BURNING SMELL AND UPON FURTHER INSPECTION SAW OIL ALL OVER THE UNDERCARRIAGE OF MY VEHICLE INCLUDING THE TRANSMISSION AND EXHAUST . LOOKED UNDER THE HOOD AND NOTICED OIL UNDERNEATH MY ENGINE COVER BY THE OIL FILTER HOUSING. SO NOW EVERY TIME I DRIVE IT SMELLS LIKE IT'S ON FIRE. SO I GUESS THEY ARE NOT WORRIED ABOUT THE PEOPLE WHO BUY THEIR VEHICLES BURNING UP.
Additional Notes:
I NOTICED AN OIL BURNING SMELL AND UPON FURTHER INSPECTION SAW OIL ALL OVER THE UNDERCARRIAGE OF MY VEHICLE INCLUDING THE TRANSMISSION AND EXHAUST . LOOKED UNDER THE HOOD AND NOTICED OIL UNDERNEATH MY ENGINE COVER BY THE OIL FILTER HOUSING. SO NOW EVERY TIME I DRIVE IT SMELLS LIKE IT'S ON FIRE. SO I GUESS THEY ARE NOT WORRIED ABOUT THE PEOPLE WHO BUY THEIR VEHICLES BURNING UP.
Mfg Campaign: 11384975
Recall Date: Dec 26, 2020
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
I HAVE GONE THROUGH OVER 4 SETS OF MUD TERRAIN TIRES OVER THE LAST TWO YEARS THAT ARE UNEVENLY WORN AND NO ONE KNEW WHY. MOST RECENTLY, THE REAR RIGHT TIRE HAD A SIDEWALL GASH AND HAD A FLAT TIRE, WE BEGAN SMELLING SMOKE AND ENDED UP TAKING THE JEEP INTO BRAKEMASTERS AND WAS TOLD THE ENTIRE REAR DIFFERENTIAL WAS FAILING AND FALLING APART. WE HAD THE REAR DIFF REPLACED, BRAKES, ROTORS AND PAID $5000 OUT OF POCKET AND AS I WAS DRIVING FROM HOME TO TUCSON THE OTHER DAY TO MY MATERNITY APPOINTMENT, THE BACK RIGHT TIRE BEGAN SCREECHING WHILE NOT BRAKING AND BEGAN SIZZLING AND BURNING WITH OIL COMING OUT FROM THE TIRE. I IMMEDIATELY STOPPED AT THE NEAREST BRAKEMASTERS AND THEY SAID THAT AN ENTIRELY NEW REAR DIFFERENTIAL IS NEEDED. NOT ONLY COULD THE JEEP HAVE CAUGHT ON FIRE WITH THIS SAFETY ISSUE BUT I KEPT LOSING CONTROL OF THE STEERING IN THE MIDDLE OF THE CITY WITH A 2 YEAR OLD AND ONE ON THE WAY. I AM HOPING TO SEE SOME SORT OF RESOLUTION ON THIS AND TO BE COMMUNICATED WITH OTHER JEEP OWNERS OF THIS SAFETY ISSUE.
Corrective Action:
I HAVE GONE THROUGH OVER 4 SETS OF MUD TERRAIN TIRES OVER THE LAST TWO YEARS THAT ARE UNEVENLY WORN AND NO ONE KNEW WHY. MOST RECENTLY, THE REAR RIGHT TIRE HAD A SIDEWALL GASH AND HAD A FLAT TIRE, WE BEGAN SMELLING SMOKE AND ENDED UP TAKING THE JEEP INTO BRAKEMASTERS AND WAS TOLD THE ENTIRE REAR DIFFERENTIAL WAS FAILING AND FALLING APART. WE HAD THE REAR DIFF REPLACED, BRAKES, ROTORS AND PAID $5000 OUT OF POCKET AND AS I WAS DRIVING FROM HOME TO TUCSON THE OTHER DAY TO MY MATERNITY APPOINTMENT, THE BACK RIGHT TIRE BEGAN SCREECHING WHILE NOT BRAKING AND BEGAN SIZZLING AND BURNING WITH OIL COMING OUT FROM THE TIRE. I IMMEDIATELY STOPPED AT THE NEAREST BRAKEMASTERS AND THEY SAID THAT AN ENTIRELY NEW REAR DIFFERENTIAL IS NEEDED. NOT ONLY COULD THE JEEP HAVE CAUGHT ON FIRE WITH THIS SAFETY ISSUE BUT I KEPT LOSING CONTROL OF THE STEERING IN THE MIDDLE OF THE CITY WITH A 2 YEAR OLD AND ONE ON THE WAY. I AM HOPING TO SEE SOME SORT OF RESOLUTION ON THIS AND TO BE COMMUNICATED WITH OTHER JEEP OWNERS OF THIS SAFETY ISSUE.
Additional Notes:
I HAVE GONE THROUGH OVER 4 SETS OF MUD TERRAIN TIRES OVER THE LAST TWO YEARS THAT ARE UNEVENLY WORN AND NO ONE KNEW WHY. MOST RECENTLY, THE REAR RIGHT TIRE HAD A SIDEWALL GASH AND HAD A FLAT TIRE, WE BEGAN SMELLING SMOKE AND ENDED UP TAKING THE JEEP INTO BRAKEMASTERS AND WAS TOLD THE ENTIRE REAR DIFFERENTIAL WAS FAILING AND FALLING APART. WE HAD THE REAR DIFF REPLACED, BRAKES, ROTORS AND PAID $5000 OUT OF POCKET AND AS I WAS DRIVING FROM HOME TO TUCSON THE OTHER DAY TO MY MATERNITY APPOINTMENT, THE BACK RIGHT TIRE BEGAN SCREECHING WHILE NOT BRAKING AND BEGAN SIZZLING AND BURNING WITH OIL COMING OUT FROM THE TIRE. I IMMEDIATELY STOPPED AT THE NEAREST BRAKEMASTERS AND THEY SAID THAT AN ENTIRELY NEW REAR DIFFERENTIAL IS NEEDED. NOT ONLY COULD THE JEEP HAVE CAUGHT ON FIRE WITH THIS SAFETY ISSUE BUT I KEPT LOSING CONTROL OF THE STEERING IN THE MIDDLE OF THE CITY WITH A 2 YEAR OLD AND ONE ON THE WAY. I AM HOPING TO SEE SOME SORT OF RESOLUTION ON THIS AND TO BE COMMUNICATED WITH OTHER JEEP OWNERS OF THIS SAFETY ISSUE.
Mfg Campaign: 11383524
Recall Date: Dec 15, 2020
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
I HAVE GONE THROUGH OVER 4 SETS OF MUD TERRAIN TIRES OVER THE LAST TWO YEARS THAT ARE UNEVENLY WORN AND NO ONE KNEW WHY. MOST RECENTLY, THE REAR RIGHT TIRE HAD A SIDEWALL GASH AND HAD A FLAT TIRE, WE BEGAN SMELLING SMOKE AND ENDED UP TAKING THE JEEP INTO BRAKEMASTERS AND WAS TOLD THE ENTIRE REAR DIFFERENTIAL WAS FAILING AND FALLING APART. WE HAD THE REAR DIFF REPLACED, BRAKES, ROTORS AND PAID $5000 OUT OF POCKET AND AS I WAS DRIVING FROM HOME TO TUCSON THE OTHER DAY TO MY MATERNITY APPOINTMENT, THE BACK RIGHT TIRE BEGAN SCREECHING WHILE NOT BRAKING AND BEGAN SIZZLING AND BURNING WITH OIL COMING OUT FROM THE TIRE. I IMMEDIATELY STOPPED AT THE NEAREST BRAKEMASTERS AND THEY SAID THAT AN ENTIRELY NEW REAR DIFFERENTIAL IS NEEDED. NOT ONLY COULD THE JEEP HAVE CAUGHT ON FIRE WITH THIS SAFETY ISSUE BUT I KEPT LOSING CONTROL OF THE STEERING IN THE MIDDLE OF THE CITY WITH A 2 YEAR OLD AND ONE ON THE WAY. I AM HOPING TO SEE SOME SORT OF RESOLUTION ON THIS AND TO BE COMMUNICATED WITH OTHER JEEP OWNERS OF THIS SAFETY ISSUE.
Corrective Action:
I HAVE GONE THROUGH OVER 4 SETS OF MUD TERRAIN TIRES OVER THE LAST TWO YEARS THAT ARE UNEVENLY WORN AND NO ONE KNEW WHY. MOST RECENTLY, THE REAR RIGHT TIRE HAD A SIDEWALL GASH AND HAD A FLAT TIRE, WE BEGAN SMELLING SMOKE AND ENDED UP TAKING THE JEEP INTO BRAKEMASTERS AND WAS TOLD THE ENTIRE REAR DIFFERENTIAL WAS FAILING AND FALLING APART. WE HAD THE REAR DIFF REPLACED, BRAKES, ROTORS AND PAID $5000 OUT OF POCKET AND AS I WAS DRIVING FROM HOME TO TUCSON THE OTHER DAY TO MY MATERNITY APPOINTMENT, THE BACK RIGHT TIRE BEGAN SCREECHING WHILE NOT BRAKING AND BEGAN SIZZLING AND BURNING WITH OIL COMING OUT FROM THE TIRE. I IMMEDIATELY STOPPED AT THE NEAREST BRAKEMASTERS AND THEY SAID THAT AN ENTIRELY NEW REAR DIFFERENTIAL IS NEEDED. NOT ONLY COULD THE JEEP HAVE CAUGHT ON FIRE WITH THIS SAFETY ISSUE BUT I KEPT LOSING CONTROL OF THE STEERING IN THE MIDDLE OF THE CITY WITH A 2 YEAR OLD AND ONE ON THE WAY. I AM HOPING TO SEE SOME SORT OF RESOLUTION ON THIS AND TO BE COMMUNICATED WITH OTHER JEEP OWNERS OF THIS SAFETY ISSUE.
Additional Notes:
I HAVE GONE THROUGH OVER 4 SETS OF MUD TERRAIN TIRES OVER THE LAST TWO YEARS THAT ARE UNEVENLY WORN AND NO ONE KNEW WHY. MOST RECENTLY, THE REAR RIGHT TIRE HAD A SIDEWALL GASH AND HAD A FLAT TIRE, WE BEGAN SMELLING SMOKE AND ENDED UP TAKING THE JEEP INTO BRAKEMASTERS AND WAS TOLD THE ENTIRE REAR DIFFERENTIAL WAS FAILING AND FALLING APART. WE HAD THE REAR DIFF REPLACED, BRAKES, ROTORS AND PAID $5000 OUT OF POCKET AND AS I WAS DRIVING FROM HOME TO TUCSON THE OTHER DAY TO MY MATERNITY APPOINTMENT, THE BACK RIGHT TIRE BEGAN SCREECHING WHILE NOT BRAKING AND BEGAN SIZZLING AND BURNING WITH OIL COMING OUT FROM THE TIRE. I IMMEDIATELY STOPPED AT THE NEAREST BRAKEMASTERS AND THEY SAID THAT AN ENTIRELY NEW REAR DIFFERENTIAL IS NEEDED. NOT ONLY COULD THE JEEP HAVE CAUGHT ON FIRE WITH THIS SAFETY ISSUE BUT I KEPT LOSING CONTROL OF THE STEERING IN THE MIDDLE OF THE CITY WITH A 2 YEAR OLD AND ONE ON THE WAY. I AM HOPING TO SEE SOME SORT OF RESOLUTION ON THIS AND TO BE COMMUNICATED WITH OTHER JEEP OWNERS OF THIS SAFETY ISSUE.
Mfg Campaign: 11383524
Recall Date: Dec 15, 2020
Chrysler (fca Us, Llc)
Defect Description:
WHEELS
Potential Consequences:
I HAVE GONE THROUGH OVER 4 SETS OF MUD TERRAIN TIRES OVER THE LAST TWO YEARS THAT ARE UNEVENLY WORN AND NO ONE KNEW WHY. MOST RECENTLY, THE REAR RIGHT TIRE HAD A SIDEWALL GASH AND HAD A FLAT TIRE, WE BEGAN SMELLING SMOKE AND ENDED UP TAKING THE JEEP INTO BRAKEMASTERS AND WAS TOLD THE ENTIRE REAR DIFFERENTIAL WAS FAILING AND FALLING APART. WE HAD THE REAR DIFF REPLACED, BRAKES, ROTORS AND PAID $5000 OUT OF POCKET AND AS I WAS DRIVING FROM HOME TO TUCSON THE OTHER DAY TO MY MATERNITY APPOINTMENT, THE BACK RIGHT TIRE BEGAN SCREECHING WHILE NOT BRAKING AND BEGAN SIZZLING AND BURNING WITH OIL COMING OUT FROM THE TIRE. I IMMEDIATELY STOPPED AT THE NEAREST BRAKEMASTERS AND THEY SAID THAT AN ENTIRELY NEW REAR DIFFERENTIAL IS NEEDED. NOT ONLY COULD THE JEEP HAVE CAUGHT ON FIRE WITH THIS SAFETY ISSUE BUT I KEPT LOSING CONTROL OF THE STEERING IN THE MIDDLE OF THE CITY WITH A 2 YEAR OLD AND ONE ON THE WAY. I AM HOPING TO SEE SOME SORT OF RESOLUTION ON THIS AND TO BE COMMUNICATED WITH OTHER JEEP OWNERS OF THIS SAFETY ISSUE.
Corrective Action:
I HAVE GONE THROUGH OVER 4 SETS OF MUD TERRAIN TIRES OVER THE LAST TWO YEARS THAT ARE UNEVENLY WORN AND NO ONE KNEW WHY. MOST RECENTLY, THE REAR RIGHT TIRE HAD A SIDEWALL GASH AND HAD A FLAT TIRE, WE BEGAN SMELLING SMOKE AND ENDED UP TAKING THE JEEP INTO BRAKEMASTERS AND WAS TOLD THE ENTIRE REAR DIFFERENTIAL WAS FAILING AND FALLING APART. WE HAD THE REAR DIFF REPLACED, BRAKES, ROTORS AND PAID $5000 OUT OF POCKET AND AS I WAS DRIVING FROM HOME TO TUCSON THE OTHER DAY TO MY MATERNITY APPOINTMENT, THE BACK RIGHT TIRE BEGAN SCREECHING WHILE NOT BRAKING AND BEGAN SIZZLING AND BURNING WITH OIL COMING OUT FROM THE TIRE. I IMMEDIATELY STOPPED AT THE NEAREST BRAKEMASTERS AND THEY SAID THAT AN ENTIRELY NEW REAR DIFFERENTIAL IS NEEDED. NOT ONLY COULD THE JEEP HAVE CAUGHT ON FIRE WITH THIS SAFETY ISSUE BUT I KEPT LOSING CONTROL OF THE STEERING IN THE MIDDLE OF THE CITY WITH A 2 YEAR OLD AND ONE ON THE WAY. I AM HOPING TO SEE SOME SORT OF RESOLUTION ON THIS AND TO BE COMMUNICATED WITH OTHER JEEP OWNERS OF THIS SAFETY ISSUE.
Additional Notes:
I HAVE GONE THROUGH OVER 4 SETS OF MUD TERRAIN TIRES OVER THE LAST TWO YEARS THAT ARE UNEVENLY WORN AND NO ONE KNEW WHY. MOST RECENTLY, THE REAR RIGHT TIRE HAD A SIDEWALL GASH AND HAD A FLAT TIRE, WE BEGAN SMELLING SMOKE AND ENDED UP TAKING THE JEEP INTO BRAKEMASTERS AND WAS TOLD THE ENTIRE REAR DIFFERENTIAL WAS FAILING AND FALLING APART. WE HAD THE REAR DIFF REPLACED, BRAKES, ROTORS AND PAID $5000 OUT OF POCKET AND AS I WAS DRIVING FROM HOME TO TUCSON THE OTHER DAY TO MY MATERNITY APPOINTMENT, THE BACK RIGHT TIRE BEGAN SCREECHING WHILE NOT BRAKING AND BEGAN SIZZLING AND BURNING WITH OIL COMING OUT FROM THE TIRE. I IMMEDIATELY STOPPED AT THE NEAREST BRAKEMASTERS AND THEY SAID THAT AN ENTIRELY NEW REAR DIFFERENTIAL IS NEEDED. NOT ONLY COULD THE JEEP HAVE CAUGHT ON FIRE WITH THIS SAFETY ISSUE BUT I KEPT LOSING CONTROL OF THE STEERING IN THE MIDDLE OF THE CITY WITH A 2 YEAR OLD AND ONE ON THE WAY. I AM HOPING TO SEE SOME SORT OF RESOLUTION ON THIS AND TO BE COMMUNICATED WITH OTHER JEEP OWNERS OF THIS SAFETY ISSUE.
Mfg Campaign: 11383524
Recall Date: Dec 15, 2020
Chrysler (fca Us, Llc)
Defect Description:
AIR BAGS
Potential Consequences:
TL* THE CONTACT OWNS A 2016 JEEP WRANGLER. THE CONTACT STATED WHILE HIS WIFE WAS DRIVING AT UNKNOWN SPEEDS, THE AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO MCKINNEY DODGE CHRYSLER JEEP RAM & USED CARS (4574 CALHOUN MEMORIAL HWY, EASLEY, SC 29640, (864) 859-1981) WHERE IT WAS DIAGNOSED THE CLOCKSPRING NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MECHANIC INFORMED CONTACT THE STEERING WHEEL HAD BEEN TURNED TO MANY TIMES. THE MANUFACTURER WAS CONTACTED HOWEVER, NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 43,000.
Corrective Action:
TL* THE CONTACT OWNS A 2016 JEEP WRANGLER. THE CONTACT STATED WHILE HIS WIFE WAS DRIVING AT UNKNOWN SPEEDS, THE AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO MCKINNEY DODGE CHRYSLER JEEP RAM & USED CARS (4574 CALHOUN MEMORIAL HWY, EASLEY, SC 29640, (864) 859-1981) WHERE IT WAS DIAGNOSED THE CLOCKSPRING NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MECHANIC INFORMED CONTACT THE STEERING WHEEL HAD BEEN TURNED TO MANY TIMES. THE MANUFACTURER WAS CONTACTED HOWEVER, NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 43,000.
Additional Notes:
TL* THE CONTACT OWNS A 2016 JEEP WRANGLER. THE CONTACT STATED WHILE HIS WIFE WAS DRIVING AT UNKNOWN SPEEDS, THE AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO MCKINNEY DODGE CHRYSLER JEEP RAM & USED CARS (4574 CALHOUN MEMORIAL HWY, EASLEY, SC 29640, (864) 859-1981) WHERE IT WAS DIAGNOSED THE CLOCKSPRING NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MECHANIC INFORMED CONTACT THE STEERING WHEEL HAD BEEN TURNED TO MANY TIMES. THE MANUFACTURER WAS CONTACTED HOWEVER, NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 43,000.
Mfg Campaign: 11377691
Recall Date: Dec 3, 2020
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
BRAKES SEIZED UP WITH ONLY 37,000 MILES. IT REQUIRED A FULL FRONTAL BRAKE REBUILD. THE MECHANICS SAID THIS SHOULDN'T HAVE HAPPENED WITH SUCH LOW MILEAGE AND YEAR. BECAUSE THEY WERE "SEIZED" UP, IT CAUSED EVERYTHING TO HEAT UP AND RUINED THE CALIPERS, PAD AND ROTARS. IT WAS UNSAFE TO DRIVE WHEN WE TOOK IT IN TO THE MECHANIC.
Corrective Action:
BRAKES SEIZED UP WITH ONLY 37,000 MILES. IT REQUIRED A FULL FRONTAL BRAKE REBUILD. THE MECHANICS SAID THIS SHOULDN'T HAVE HAPPENED WITH SUCH LOW MILEAGE AND YEAR. BECAUSE THEY WERE "SEIZED" UP, IT CAUSED EVERYTHING TO HEAT UP AND RUINED THE CALIPERS, PAD AND ROTARS. IT WAS UNSAFE TO DRIVE WHEN WE TOOK IT IN TO THE MECHANIC.
Additional Notes:
BRAKES SEIZED UP WITH ONLY 37,000 MILES. IT REQUIRED A FULL FRONTAL BRAKE REBUILD. THE MECHANICS SAID THIS SHOULDN'T HAVE HAPPENED WITH SUCH LOW MILEAGE AND YEAR. BECAUSE THEY WERE "SEIZED" UP, IT CAUSED EVERYTHING TO HEAT UP AND RUINED THE CALIPERS, PAD AND ROTARS. IT WAS UNSAFE TO DRIVE WHEN WE TOOK IT IN TO THE MECHANIC.
Mfg Campaign: 11374920
Recall Date: Nov 16, 2020
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
THE BRAKES KEEP GETTING LOCKED UP. I"VE HAD THE CAR SINCE MAY 2020 AND HAVE HAD THE CAR TOWED TWICE AND THE FRONT AND BACK BRAKES DONE TWICE AS WELL. NOT TO MENTION, TODAY I HAD TO HAVE IT TOWED AGAIN AND STILL DONT KNOW WHAT THE "FIX" WILL COST
Corrective Action:
THE BRAKES KEEP GETTING LOCKED UP. I"VE HAD THE CAR SINCE MAY 2020 AND HAVE HAD THE CAR TOWED TWICE AND THE FRONT AND BACK BRAKES DONE TWICE AS WELL. NOT TO MENTION, TODAY I HAD TO HAVE IT TOWED AGAIN AND STILL DONT KNOW WHAT THE "FIX" WILL COST
Additional Notes:
THE BRAKES KEEP GETTING LOCKED UP. I"VE HAD THE CAR SINCE MAY 2020 AND HAVE HAD THE CAR TOWED TWICE AND THE FRONT AND BACK BRAKES DONE TWICE AS WELL. NOT TO MENTION, TODAY I HAD TO HAVE IT TOWED AGAIN AND STILL DONT KNOW WHAT THE "FIX" WILL COST
Mfg Campaign: 11374586
Recall Date: Nov 13, 2020
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
DEATH WOBBLE - THIS HAS HAPPENED SEVERAL TIMES SINCE OWNING THE JEEP - PAID OUT OF POCKET FOR NEW TRACK BAR (DIDN'T FIX PROBLEM) - TOOK JEEP TO DOMINION OF BEDFORD (JEEP DEALER) THEY SAID THEY COULDNT FIND ANYTHING LOOSE ON FRONT END AND RECOMMENDED GETTING VEHICLE ALIGNED (PAID OUT OF POCKET TO DOMINION OF BEDFORD) - HAD VEHICLE ALIGNED (ALMOST $300, DIDN'T FIX PROBLEM) - TOOK JEEP TO A DIFFERENT MECHANIC AND THEY ADVISED NOTHING COULD BE FOUND THAT WAS LOOSE - EXTREMELY DANGEROUS WHEN OPERATING AT HIGHWAY SPEED BECAUSE THERE IS VERY LITTLE CONTROL OF VEHICLE AND WHEN I'M ON THE HIGHWAY I CAN'T JUST SLOW DOWN WITHOUT POSSIBLY CAUSING AN ACCIDENT - WE HAVE RECEIVED NO NOTICES FROM JEEP ABOUT THIS ISSUE OR WHAT THEY ARE DOING TO FIX THE PROBLEM
Corrective Action:
DEATH WOBBLE - THIS HAS HAPPENED SEVERAL TIMES SINCE OWNING THE JEEP - PAID OUT OF POCKET FOR NEW TRACK BAR (DIDN'T FIX PROBLEM) - TOOK JEEP TO DOMINION OF BEDFORD (JEEP DEALER) THEY SAID THEY COULDNT FIND ANYTHING LOOSE ON FRONT END AND RECOMMENDED GETTING VEHICLE ALIGNED (PAID OUT OF POCKET TO DOMINION OF BEDFORD) - HAD VEHICLE ALIGNED (ALMOST $300, DIDN'T FIX PROBLEM) - TOOK JEEP TO A DIFFERENT MECHANIC AND THEY ADVISED NOTHING COULD BE FOUND THAT WAS LOOSE - EXTREMELY DANGEROUS WHEN OPERATING AT HIGHWAY SPEED BECAUSE THERE IS VERY LITTLE CONTROL OF VEHICLE AND WHEN I'M ON THE HIGHWAY I CAN'T JUST SLOW DOWN WITHOUT POSSIBLY CAUSING AN ACCIDENT - WE HAVE RECEIVED NO NOTICES FROM JEEP ABOUT THIS ISSUE OR WHAT THEY ARE DOING TO FIX THE PROBLEM
Additional Notes:
DEATH WOBBLE - THIS HAS HAPPENED SEVERAL TIMES SINCE OWNING THE JEEP - PAID OUT OF POCKET FOR NEW TRACK BAR (DIDN'T FIX PROBLEM) - TOOK JEEP TO DOMINION OF BEDFORD (JEEP DEALER) THEY SAID THEY COULDNT FIND ANYTHING LOOSE ON FRONT END AND RECOMMENDED GETTING VEHICLE ALIGNED (PAID OUT OF POCKET TO DOMINION OF BEDFORD) - HAD VEHICLE ALIGNED (ALMOST $300, DIDN'T FIX PROBLEM) - TOOK JEEP TO A DIFFERENT MECHANIC AND THEY ADVISED NOTHING COULD BE FOUND THAT WAS LOOSE - EXTREMELY DANGEROUS WHEN OPERATING AT HIGHWAY SPEED BECAUSE THERE IS VERY LITTLE CONTROL OF VEHICLE AND WHEN I'M ON THE HIGHWAY I CAN'T JUST SLOW DOWN WITHOUT POSSIBLY CAUSING AN ACCIDENT - WE HAVE RECEIVED NO NOTICES FROM JEEP ABOUT THIS ISSUE OR WHAT THEY ARE DOING TO FIX THE PROBLEM
Mfg Campaign: 11373729
Recall Date: Nov 9, 2020
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