Complaints & Recalls
Consumer Complaints
89 ComplaintsChrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Jeep cvr transmission started bucking and hesitating when driving. Having problems shifting when accelerating. Worried it would quit while driving. Had it serviced and no codes came up for transmission. Still has hesitation when driving. Mechanic said it was transmission. No warning lights came up on dash.
Corrective Action:
Jeep cvr transmission started bucking and hesitating when driving. Having problems shifting when accelerating. Worried it would quit while driving. Had it serviced and no codes came up for transmission. Still has hesitation when driving. Mechanic said it was transmission. No warning lights came up on dash.
Additional Notes:
Jeep cvr transmission started bucking and hesitating when driving. Having problems shifting when accelerating. Worried it would quit while driving. Had it serviced and no codes came up for transmission. Still has hesitation when driving. Mechanic said it was transmission. No warning lights came up on dash.
Mfg Campaign: 11676959
Recall Date: Jul 29, 2025
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I am writing to formally express my deep concern and frustration regarding the persistent electrical issues with my 2017 Jeep Patriot, which I purchased in November 2018 with approximately 18,000 miles. Just two days after purchasing, I began experiencing electrical malfunctions. I returned to the selling dealership, who claimed they found no issue but performed a tune-up. Over the years, the problems persisted, and despite numerous visits to authorized dealerships, I was repeatedly given temporary repairs with no permanent resolution. Eventually, a recall was issued, but by that time, I was told the vehicle was no longer under warranty — despite the fact that I had reported the issue early and consistently. I have spent thousands of dollars trying to resolve these electrical faults, with no lasting fix. Most recently, I brought the vehicle to a trusted dealership who confirmed an electrical issue, but informed me the required part has been discontinued. I have also learned that many other Jeep Patriot owners have experienced similar electrical issues. Some have returned or sold their vehicles due to the same defects. This pattern suggests a systemic problem with this model, and it is unacceptable that a vehicle this recent is no longer serviceable due to lack of parts and ongoing defects. I have contacted Chrysler support multiple times, but I have received no meaningful resolution. At one point, I was told to use an aftermarket part, which carries no warranty and no guarantee of compatibility. This is not a safe or acceptable option for a manufacturer-supported vehicle. At this point, I am requesting the following: A full investigation into the recurring electrical issues on my vehicle; Chrysler’s support in covering the cost of repairs or offering an alternative solution (e.g., buyback, reimbursement, or replacement assistance); Written clarification on why this part has been discontinued and what Chrysler’s policy is on supporting vehicles in this situat
Corrective Action:
I am writing to formally express my deep concern and frustration regarding the persistent electrical issues with my 2017 Jeep Patriot, which I purchased in November 2018 with approximately 18,000 miles. Just two days after purchasing, I began experiencing electrical malfunctions. I returned to the selling dealership, who claimed they found no issue but performed a tune-up. Over the years, the problems persisted, and despite numerous visits to authorized dealerships, I was repeatedly given temporary repairs with no permanent resolution. Eventually, a recall was issued, but by that time, I was told the vehicle was no longer under warranty — despite the fact that I had reported the issue early and consistently. I have spent thousands of dollars trying to resolve these electrical faults, with no lasting fix. Most recently, I brought the vehicle to a trusted dealership who confirmed an electrical issue, but informed me the required part has been discontinued. I have also learned that many other Jeep Patriot owners have experienced similar electrical issues. Some have returned or sold their vehicles due to the same defects. This pattern suggests a systemic problem with this model, and it is unacceptable that a vehicle this recent is no longer serviceable due to lack of parts and ongoing defects. I have contacted Chrysler support multiple times, but I have received no meaningful resolution. At one point, I was told to use an aftermarket part, which carries no warranty and no guarantee of compatibility. This is not a safe or acceptable option for a manufacturer-supported vehicle. At this point, I am requesting the following: A full investigation into the recurring electrical issues on my vehicle; Chrysler’s support in covering the cost of repairs or offering an alternative solution (e.g., buyback, reimbursement, or replacement assistance); Written clarification on why this part has been discontinued and what Chrysler’s policy is on supporting vehicles in this situat
Additional Notes:
I am writing to formally express my deep concern and frustration regarding the persistent electrical issues with my 2017 Jeep Patriot, which I purchased in November 2018 with approximately 18,000 miles. Just two days after purchasing, I began experiencing electrical malfunctions. I returned to the selling dealership, who claimed they found no issue but performed a tune-up. Over the years, the problems persisted, and despite numerous visits to authorized dealerships, I was repeatedly given temporary repairs with no permanent resolution. Eventually, a recall was issued, but by that time, I was told the vehicle was no longer under warranty — despite the fact that I had reported the issue early and consistently. I have spent thousands of dollars trying to resolve these electrical faults, with no lasting fix. Most recently, I brought the vehicle to a trusted dealership who confirmed an electrical issue, but informed me the required part has been discontinued. I have also learned that many other Jeep Patriot owners have experienced similar electrical issues. Some have returned or sold their vehicles due to the same defects. This pattern suggests a systemic problem with this model, and it is unacceptable that a vehicle this recent is no longer serviceable due to lack of parts and ongoing defects. I have contacted Chrysler support multiple times, but I have received no meaningful resolution. At one point, I was told to use an aftermarket part, which carries no warranty and no guarantee of compatibility. This is not a safe or acceptable option for a manufacturer-supported vehicle. At this point, I am requesting the following: A full investigation into the recurring electrical issues on my vehicle; Chrysler’s support in covering the cost of repairs or offering an alternative solution (e.g., buyback, reimbursement, or replacement assistance); Written clarification on why this part has been discontinued and what Chrysler’s policy is on supporting vehicles in this situat
Mfg Campaign: 11670191
Recall Date: Jun 30, 2025
Chrysler (fca Us, Llc)
Defect Description:
SEATS
Potential Consequences:
Active head restraint deployed when not in accident
Corrective Action:
Active head restraint deployed when not in accident
Additional Notes:
Active head restraint deployed when not in accident
Mfg Campaign: 11640050
Recall Date: Feb 1, 2025
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
This is an update to my claim report #11532893 filed on July 18th, 2023, Regarding the spontaneous deployment of the AHR injuring and startling me, believing I was being attacked from behind. I have undergone an ACDF c4-7 fusion, TBI diagnosis, and speech therapy treatments for cognitive speech impairment, Depression, PTSD and anxiety Chrysler stated to me that, in essence, there is virtually zero chance of harm from a random deployment of a defective AHR. I have learned that the FCA now admits there is oil contamination and that they began washing parts with alcohol in August of 2017 to rid the parts of potential contaminants. The dealership, upon inspection, stated they could order a new AHR, which could take months to receive and fix, but refused to replace the un deployed passenger AHR under warranty because it did not deploy. My wife nor I was instructed it would be unsafe to drive in front of the random activated AHR until it could be replaced leading us to believe it was safe fully extended and a logical question, why the needeployment?. When my wife drove me to doctor appointments pre- and post-ACDF recovery, the passenger AHR was tied down with 110# rated Paracord, and I sat with a pillow and the back down slightly, which I believe was not safe either; my neurosurgeon was shocked I had to sit in front of it. We opted not to replace the activated driver's side AHR, believing it's safer fully extended. I discovered fearful people making tutorials on how to remove the AHR's as well, not a safe alternative is tying with zip ties that could cause lacerations. That is why I opted for paracord. I noticed my wife driving, her head still about an inch from the extended AHR. I asked if it was comfortable, and she said yes; I thought of the crash test dummy head placements, far enough away the AHR doesn't even make contact when deploying so fast, I like the idea of catching, parachuting the head back. Is anyone asking common sense questions at NHTSA?
Corrective Action:
This is an update to my claim report #11532893 filed on July 18th, 2023, Regarding the spontaneous deployment of the AHR injuring and startling me, believing I was being attacked from behind. I have undergone an ACDF c4-7 fusion, TBI diagnosis, and speech therapy treatments for cognitive speech impairment, Depression, PTSD and anxiety Chrysler stated to me that, in essence, there is virtually zero chance of harm from a random deployment of a defective AHR. I have learned that the FCA now admits there is oil contamination and that they began washing parts with alcohol in August of 2017 to rid the parts of potential contaminants. The dealership, upon inspection, stated they could order a new AHR, which could take months to receive and fix, but refused to replace the un deployed passenger AHR under warranty because it did not deploy. My wife nor I was instructed it would be unsafe to drive in front of the random activated AHR until it could be replaced leading us to believe it was safe fully extended and a logical question, why the needeployment?. When my wife drove me to doctor appointments pre- and post-ACDF recovery, the passenger AHR was tied down with 110# rated Paracord, and I sat with a pillow and the back down slightly, which I believe was not safe either; my neurosurgeon was shocked I had to sit in front of it. We opted not to replace the activated driver's side AHR, believing it's safer fully extended. I discovered fearful people making tutorials on how to remove the AHR's as well, not a safe alternative is tying with zip ties that could cause lacerations. That is why I opted for paracord. I noticed my wife driving, her head still about an inch from the extended AHR. I asked if it was comfortable, and she said yes; I thought of the crash test dummy head placements, far enough away the AHR doesn't even make contact when deploying so fast, I like the idea of catching, parachuting the head back. Is anyone asking common sense questions at NHTSA?
Additional Notes:
This is an update to my claim report #11532893 filed on July 18th, 2023, Regarding the spontaneous deployment of the AHR injuring and startling me, believing I was being attacked from behind. I have undergone an ACDF c4-7 fusion, TBI diagnosis, and speech therapy treatments for cognitive speech impairment, Depression, PTSD and anxiety Chrysler stated to me that, in essence, there is virtually zero chance of harm from a random deployment of a defective AHR. I have learned that the FCA now admits there is oil contamination and that they began washing parts with alcohol in August of 2017 to rid the parts of potential contaminants. The dealership, upon inspection, stated they could order a new AHR, which could take months to receive and fix, but refused to replace the un deployed passenger AHR under warranty because it did not deploy. My wife nor I was instructed it would be unsafe to drive in front of the random activated AHR until it could be replaced leading us to believe it was safe fully extended and a logical question, why the needeployment?. When my wife drove me to doctor appointments pre- and post-ACDF recovery, the passenger AHR was tied down with 110# rated Paracord, and I sat with a pillow and the back down slightly, which I believe was not safe either; my neurosurgeon was shocked I had to sit in front of it. We opted not to replace the activated driver's side AHR, believing it's safer fully extended. I discovered fearful people making tutorials on how to remove the AHR's as well, not a safe alternative is tying with zip ties that could cause lacerations. That is why I opted for paracord. I noticed my wife driving, her head still about an inch from the extended AHR. I asked if it was comfortable, and she said yes; I thought of the crash test dummy head placements, far enough away the AHR doesn't even make contact when deploying so fast, I like the idea of catching, parachuting the head back. Is anyone asking common sense questions at NHTSA?
Mfg Campaign: 11625199
Recall Date: Nov 14, 2024
Chrysler (fca Us, Llc)
Defect Description:
SEATS
Potential Consequences:
This is an update to my claim report #11532893 filed on July 18th, 2023, Regarding the spontaneous deployment of the AHR injuring and startling me, believing I was being attacked from behind. I have undergone an ACDF c4-7 fusion, TBI diagnosis, and speech therapy treatments for cognitive speech impairment, Depression, PTSD and anxiety Chrysler stated to me that, in essence, there is virtually zero chance of harm from a random deployment of a defective AHR. I have learned that the FCA now admits there is oil contamination and that they began washing parts with alcohol in August of 2017 to rid the parts of potential contaminants. The dealership, upon inspection, stated they could order a new AHR, which could take months to receive and fix, but refused to replace the un deployed passenger AHR under warranty because it did not deploy. My wife nor I was instructed it would be unsafe to drive in front of the random activated AHR until it could be replaced leading us to believe it was safe fully extended and a logical question, why the needeployment?. When my wife drove me to doctor appointments pre- and post-ACDF recovery, the passenger AHR was tied down with 110# rated Paracord, and I sat with a pillow and the back down slightly, which I believe was not safe either; my neurosurgeon was shocked I had to sit in front of it. We opted not to replace the activated driver's side AHR, believing it's safer fully extended. I discovered fearful people making tutorials on how to remove the AHR's as well, not a safe alternative is tying with zip ties that could cause lacerations. That is why I opted for paracord. I noticed my wife driving, her head still about an inch from the extended AHR. I asked if it was comfortable, and she said yes; I thought of the crash test dummy head placements, far enough away the AHR doesn't even make contact when deploying so fast, I like the idea of catching, parachuting the head back. Is anyone asking common sense questions at NHTSA?
Corrective Action:
This is an update to my claim report #11532893 filed on July 18th, 2023, Regarding the spontaneous deployment of the AHR injuring and startling me, believing I was being attacked from behind. I have undergone an ACDF c4-7 fusion, TBI diagnosis, and speech therapy treatments for cognitive speech impairment, Depression, PTSD and anxiety Chrysler stated to me that, in essence, there is virtually zero chance of harm from a random deployment of a defective AHR. I have learned that the FCA now admits there is oil contamination and that they began washing parts with alcohol in August of 2017 to rid the parts of potential contaminants. The dealership, upon inspection, stated they could order a new AHR, which could take months to receive and fix, but refused to replace the un deployed passenger AHR under warranty because it did not deploy. My wife nor I was instructed it would be unsafe to drive in front of the random activated AHR until it could be replaced leading us to believe it was safe fully extended and a logical question, why the needeployment?. When my wife drove me to doctor appointments pre- and post-ACDF recovery, the passenger AHR was tied down with 110# rated Paracord, and I sat with a pillow and the back down slightly, which I believe was not safe either; my neurosurgeon was shocked I had to sit in front of it. We opted not to replace the activated driver's side AHR, believing it's safer fully extended. I discovered fearful people making tutorials on how to remove the AHR's as well, not a safe alternative is tying with zip ties that could cause lacerations. That is why I opted for paracord. I noticed my wife driving, her head still about an inch from the extended AHR. I asked if it was comfortable, and she said yes; I thought of the crash test dummy head placements, far enough away the AHR doesn't even make contact when deploying so fast, I like the idea of catching, parachuting the head back. Is anyone asking common sense questions at NHTSA?
Additional Notes:
This is an update to my claim report #11532893 filed on July 18th, 2023, Regarding the spontaneous deployment of the AHR injuring and startling me, believing I was being attacked from behind. I have undergone an ACDF c4-7 fusion, TBI diagnosis, and speech therapy treatments for cognitive speech impairment, Depression, PTSD and anxiety Chrysler stated to me that, in essence, there is virtually zero chance of harm from a random deployment of a defective AHR. I have learned that the FCA now admits there is oil contamination and that they began washing parts with alcohol in August of 2017 to rid the parts of potential contaminants. The dealership, upon inspection, stated they could order a new AHR, which could take months to receive and fix, but refused to replace the un deployed passenger AHR under warranty because it did not deploy. My wife nor I was instructed it would be unsafe to drive in front of the random activated AHR until it could be replaced leading us to believe it was safe fully extended and a logical question, why the needeployment?. When my wife drove me to doctor appointments pre- and post-ACDF recovery, the passenger AHR was tied down with 110# rated Paracord, and I sat with a pillow and the back down slightly, which I believe was not safe either; my neurosurgeon was shocked I had to sit in front of it. We opted not to replace the activated driver's side AHR, believing it's safer fully extended. I discovered fearful people making tutorials on how to remove the AHR's as well, not a safe alternative is tying with zip ties that could cause lacerations. That is why I opted for paracord. I noticed my wife driving, her head still about an inch from the extended AHR. I asked if it was comfortable, and she said yes; I thought of the crash test dummy head placements, far enough away the AHR doesn't even make contact when deploying so fast, I like the idea of catching, parachuting the head back. Is anyone asking common sense questions at NHTSA?
Mfg Campaign: 11625199
Recall Date: Nov 14, 2024
Chrysler (fca Us, Llc)
Defect Description:
AIR BAGS
Potential Consequences:
This is an update to my claim report #11532893 filed on July 18th, 2023, Regarding the spontaneous deployment of the AHR injuring and startling me, believing I was being attacked from behind. I have undergone an ACDF c4-7 fusion, TBI diagnosis, and speech therapy treatments for cognitive speech impairment, Depression, PTSD and anxiety Chrysler stated to me that, in essence, there is virtually zero chance of harm from a random deployment of a defective AHR. I have learned that the FCA now admits there is oil contamination and that they began washing parts with alcohol in August of 2017 to rid the parts of potential contaminants. The dealership, upon inspection, stated they could order a new AHR, which could take months to receive and fix, but refused to replace the un deployed passenger AHR under warranty because it did not deploy. My wife nor I was instructed it would be unsafe to drive in front of the random activated AHR until it could be replaced leading us to believe it was safe fully extended and a logical question, why the needeployment?. When my wife drove me to doctor appointments pre- and post-ACDF recovery, the passenger AHR was tied down with 110# rated Paracord, and I sat with a pillow and the back down slightly, which I believe was not safe either; my neurosurgeon was shocked I had to sit in front of it. We opted not to replace the activated driver's side AHR, believing it's safer fully extended. I discovered fearful people making tutorials on how to remove the AHR's as well, not a safe alternative is tying with zip ties that could cause lacerations. That is why I opted for paracord. I noticed my wife driving, her head still about an inch from the extended AHR. I asked if it was comfortable, and she said yes; I thought of the crash test dummy head placements, far enough away the AHR doesn't even make contact when deploying so fast, I like the idea of catching, parachuting the head back. Is anyone asking common sense questions at NHTSA?
Corrective Action:
This is an update to my claim report #11532893 filed on July 18th, 2023, Regarding the spontaneous deployment of the AHR injuring and startling me, believing I was being attacked from behind. I have undergone an ACDF c4-7 fusion, TBI diagnosis, and speech therapy treatments for cognitive speech impairment, Depression, PTSD and anxiety Chrysler stated to me that, in essence, there is virtually zero chance of harm from a random deployment of a defective AHR. I have learned that the FCA now admits there is oil contamination and that they began washing parts with alcohol in August of 2017 to rid the parts of potential contaminants. The dealership, upon inspection, stated they could order a new AHR, which could take months to receive and fix, but refused to replace the un deployed passenger AHR under warranty because it did not deploy. My wife nor I was instructed it would be unsafe to drive in front of the random activated AHR until it could be replaced leading us to believe it was safe fully extended and a logical question, why the needeployment?. When my wife drove me to doctor appointments pre- and post-ACDF recovery, the passenger AHR was tied down with 110# rated Paracord, and I sat with a pillow and the back down slightly, which I believe was not safe either; my neurosurgeon was shocked I had to sit in front of it. We opted not to replace the activated driver's side AHR, believing it's safer fully extended. I discovered fearful people making tutorials on how to remove the AHR's as well, not a safe alternative is tying with zip ties that could cause lacerations. That is why I opted for paracord. I noticed my wife driving, her head still about an inch from the extended AHR. I asked if it was comfortable, and she said yes; I thought of the crash test dummy head placements, far enough away the AHR doesn't even make contact when deploying so fast, I like the idea of catching, parachuting the head back. Is anyone asking common sense questions at NHTSA?
Additional Notes:
This is an update to my claim report #11532893 filed on July 18th, 2023, Regarding the spontaneous deployment of the AHR injuring and startling me, believing I was being attacked from behind. I have undergone an ACDF c4-7 fusion, TBI diagnosis, and speech therapy treatments for cognitive speech impairment, Depression, PTSD and anxiety Chrysler stated to me that, in essence, there is virtually zero chance of harm from a random deployment of a defective AHR. I have learned that the FCA now admits there is oil contamination and that they began washing parts with alcohol in August of 2017 to rid the parts of potential contaminants. The dealership, upon inspection, stated they could order a new AHR, which could take months to receive and fix, but refused to replace the un deployed passenger AHR under warranty because it did not deploy. My wife nor I was instructed it would be unsafe to drive in front of the random activated AHR until it could be replaced leading us to believe it was safe fully extended and a logical question, why the needeployment?. When my wife drove me to doctor appointments pre- and post-ACDF recovery, the passenger AHR was tied down with 110# rated Paracord, and I sat with a pillow and the back down slightly, which I believe was not safe either; my neurosurgeon was shocked I had to sit in front of it. We opted not to replace the activated driver's side AHR, believing it's safer fully extended. I discovered fearful people making tutorials on how to remove the AHR's as well, not a safe alternative is tying with zip ties that could cause lacerations. That is why I opted for paracord. I noticed my wife driving, her head still about an inch from the extended AHR. I asked if it was comfortable, and she said yes; I thought of the crash test dummy head placements, far enough away the AHR doesn't even make contact when deploying so fast, I like the idea of catching, parachuting the head back. Is anyone asking common sense questions at NHTSA?
Mfg Campaign: 11625199
Recall Date: Nov 14, 2024
Chrysler (fca Us, Llc)
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
Was driving on highway about 70 mph and check engine light, red lightning bolt symbol, and traction control lights all came on wasn't able to accelerate and vehicle wouldn't go above 30 mph. It's been in and out of dealerships since May and is still not fixed with no explanation why it's doing it . I have 1000 miles until my warranty is up . Could anyone take a look at this !
Corrective Action:
Was driving on highway about 70 mph and check engine light, red lightning bolt symbol, and traction control lights all came on wasn't able to accelerate and vehicle wouldn't go above 30 mph. It's been in and out of dealerships since May and is still not fixed with no explanation why it's doing it . I have 1000 miles until my warranty is up . Could anyone take a look at this !
Additional Notes:
Was driving on highway about 70 mph and check engine light, red lightning bolt symbol, and traction control lights all came on wasn't able to accelerate and vehicle wouldn't go above 30 mph. It's been in and out of dealerships since May and is still not fixed with no explanation why it's doing it . I have 1000 miles until my warranty is up . Could anyone take a look at this !
Mfg Campaign: 11623836
Recall Date: Nov 6, 2024
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
Was driving on highway about 70 mph and check engine light, red lightning bolt symbol, and traction control lights all came on wasn't able to accelerate and vehicle wouldn't go above 30 mph. It's been in and out of dealerships since May and is still not fixed with no explanation why it's doing it . I have 1000 miles until my warranty is up . Could anyone take a look at this !
Corrective Action:
Was driving on highway about 70 mph and check engine light, red lightning bolt symbol, and traction control lights all came on wasn't able to accelerate and vehicle wouldn't go above 30 mph. It's been in and out of dealerships since May and is still not fixed with no explanation why it's doing it . I have 1000 miles until my warranty is up . Could anyone take a look at this !
Additional Notes:
Was driving on highway about 70 mph and check engine light, red lightning bolt symbol, and traction control lights all came on wasn't able to accelerate and vehicle wouldn't go above 30 mph. It's been in and out of dealerships since May and is still not fixed with no explanation why it's doing it . I have 1000 miles until my warranty is up . Could anyone take a look at this !
Mfg Campaign: 11623836
Recall Date: Nov 6, 2024
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
Was driving on highway about 70 mph and check engine light, red lightning bolt symbol, and traction control lights all came on wasn't able to accelerate and vehicle wouldn't go above 30 mph. It's been in and out of dealerships since May and is still not fixed with no explanation why it's doing it . I have 1000 miles until my warranty is up . Could anyone take a look at this !
Corrective Action:
Was driving on highway about 70 mph and check engine light, red lightning bolt symbol, and traction control lights all came on wasn't able to accelerate and vehicle wouldn't go above 30 mph. It's been in and out of dealerships since May and is still not fixed with no explanation why it's doing it . I have 1000 miles until my warranty is up . Could anyone take a look at this !
Additional Notes:
Was driving on highway about 70 mph and check engine light, red lightning bolt symbol, and traction control lights all came on wasn't able to accelerate and vehicle wouldn't go above 30 mph. It's been in and out of dealerships since May and is still not fixed with no explanation why it's doing it . I have 1000 miles until my warranty is up . Could anyone take a look at this !
Mfg Campaign: 11623836
Recall Date: Nov 6, 2024
Chrysler (fca Us, Llc)
Defect Description:
AIR BAGS
Potential Consequences:
The contact owned a 2017 Jeep Patriot. The contact stated that while in stopped traffic, a pickup truck rear-ended and the air bags failed to deploy. The adult son sustained injuries that required spinal surgery. A police report was filed. The vehicle was deemed total by the insurance company. The manufacturer was notified of the failure. The failure mileage was 89,646.
Corrective Action:
The contact owned a 2017 Jeep Patriot. The contact stated that while in stopped traffic, a pickup truck rear-ended and the air bags failed to deploy. The adult son sustained injuries that required spinal surgery. A police report was filed. The vehicle was deemed total by the insurance company. The manufacturer was notified of the failure. The failure mileage was 89,646.
Additional Notes:
The contact owned a 2017 Jeep Patriot. The contact stated that while in stopped traffic, a pickup truck rear-ended and the air bags failed to deploy. The adult son sustained injuries that required spinal surgery. A police report was filed. The vehicle was deemed total by the insurance company. The manufacturer was notified of the failure. The failure mileage was 89,646.
Mfg Campaign: 11611480
Recall Date: Aug 28, 2024
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
Exhaust manifold crack causing fumes into cabin. Had a local shop diagnose the problem
Corrective Action:
Exhaust manifold crack causing fumes into cabin. Had a local shop diagnose the problem
Additional Notes:
Exhaust manifold crack causing fumes into cabin. Had a local shop diagnose the problem
Mfg Campaign: 11608638
Recall Date: Aug 15, 2024
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Repeated issues with the car refusing to increase in speed while driving and it feeling as though it’s the throttle body control however with the check engine light on it was scanned and found it was the computer. It is a known safety issue that the computer has a glitch that causes the car to have acceleration issues then the light for the throttle body control and check engine light to come on. This has occurred while driving on the highway which is exceedingly dangerous due to the speeds of 60-70 mph. The date below is the fourth time this has happened and it was on the freeway at 60-65mph. Previous times were at 50 and 70.
Corrective Action:
Repeated issues with the car refusing to increase in speed while driving and it feeling as though it’s the throttle body control however with the check engine light on it was scanned and found it was the computer. It is a known safety issue that the computer has a glitch that causes the car to have acceleration issues then the light for the throttle body control and check engine light to come on. This has occurred while driving on the highway which is exceedingly dangerous due to the speeds of 60-70 mph. The date below is the fourth time this has happened and it was on the freeway at 60-65mph. Previous times were at 50 and 70.
Additional Notes:
Repeated issues with the car refusing to increase in speed while driving and it feeling as though it’s the throttle body control however with the check engine light on it was scanned and found it was the computer. It is a known safety issue that the computer has a glitch that causes the car to have acceleration issues then the light for the throttle body control and check engine light to come on. This has occurred while driving on the highway which is exceedingly dangerous due to the speeds of 60-70 mph. The date below is the fourth time this has happened and it was on the freeway at 60-65mph. Previous times were at 50 and 70.
Mfg Campaign: 11587083
Recall Date: May 5, 2024
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The head rest in the passenger seat basically popped open when we were driving. My fiancé said her head and neck hurt bad after that instance.
Corrective Action:
The head rest in the passenger seat basically popped open when we were driving. My fiancé said her head and neck hurt bad after that instance.
Additional Notes:
The head rest in the passenger seat basically popped open when we were driving. My fiancé said her head and neck hurt bad after that instance.
Mfg Campaign: 11573571
Recall Date: Feb 23, 2024
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2017 Jeep Patriot. The contact stated that while attempting to start the vehicle, several attempts were needed before the vehicle would start. The contact stated that while accelerating, the transmission was slipping. Additionally, while driving at various speeds, the vehicle lost motive power and stalled without warning. There was a warning light indicating that the vehicle needed to be serviced. The contact took the vehicle to a certified mechanic who diagnosed that the throttle body had failed due to an air intake failure. The contact was informed that the throttle body needed to be replaced. The vehicle had been repaired; however, the failure recurred and became persistent. The manufacturer was not made aware of the failure. The approximate failure mileage was 79,000.
Corrective Action:
The contact owns a 2017 Jeep Patriot. The contact stated that while attempting to start the vehicle, several attempts were needed before the vehicle would start. The contact stated that while accelerating, the transmission was slipping. Additionally, while driving at various speeds, the vehicle lost motive power and stalled without warning. There was a warning light indicating that the vehicle needed to be serviced. The contact took the vehicle to a certified mechanic who diagnosed that the throttle body had failed due to an air intake failure. The contact was informed that the throttle body needed to be replaced. The vehicle had been repaired; however, the failure recurred and became persistent. The manufacturer was not made aware of the failure. The approximate failure mileage was 79,000.
Additional Notes:
The contact owns a 2017 Jeep Patriot. The contact stated that while attempting to start the vehicle, several attempts were needed before the vehicle would start. The contact stated that while accelerating, the transmission was slipping. Additionally, while driving at various speeds, the vehicle lost motive power and stalled without warning. There was a warning light indicating that the vehicle needed to be serviced. The contact took the vehicle to a certified mechanic who diagnosed that the throttle body had failed due to an air intake failure. The contact was informed that the throttle body needed to be replaced. The vehicle had been repaired; however, the failure recurred and became persistent. The manufacturer was not made aware of the failure. The approximate failure mileage was 79,000.
Mfg Campaign: 11552172
Recall Date: Oct 27, 2023
Chrysler (fca Us, Llc)
Defect Description:
FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM:THROTTLEBODY/MANIFOLD
Potential Consequences:
The contact owns a 2017 Jeep Patriot. The contact stated that while attempting to start the vehicle, several attempts were needed before the vehicle would start. The contact stated that while accelerating, the transmission was slipping. Additionally, while driving at various speeds, the vehicle lost motive power and stalled without warning. There was a warning light indicating that the vehicle needed to be serviced. The contact took the vehicle to a certified mechanic who diagnosed that the throttle body had failed due to an air intake failure. The contact was informed that the throttle body needed to be replaced. The vehicle had been repaired; however, the failure recurred and became persistent. The manufacturer was not made aware of the failure. The approximate failure mileage was 79,000.
Corrective Action:
The contact owns a 2017 Jeep Patriot. The contact stated that while attempting to start the vehicle, several attempts were needed before the vehicle would start. The contact stated that while accelerating, the transmission was slipping. Additionally, while driving at various speeds, the vehicle lost motive power and stalled without warning. There was a warning light indicating that the vehicle needed to be serviced. The contact took the vehicle to a certified mechanic who diagnosed that the throttle body had failed due to an air intake failure. The contact was informed that the throttle body needed to be replaced. The vehicle had been repaired; however, the failure recurred and became persistent. The manufacturer was not made aware of the failure. The approximate failure mileage was 79,000.
Additional Notes:
The contact owns a 2017 Jeep Patriot. The contact stated that while attempting to start the vehicle, several attempts were needed before the vehicle would start. The contact stated that while accelerating, the transmission was slipping. Additionally, while driving at various speeds, the vehicle lost motive power and stalled without warning. There was a warning light indicating that the vehicle needed to be serviced. The contact took the vehicle to a certified mechanic who diagnosed that the throttle body had failed due to an air intake failure. The contact was informed that the throttle body needed to be replaced. The vehicle had been repaired; however, the failure recurred and became persistent. The manufacturer was not made aware of the failure. The approximate failure mileage was 79,000.
Mfg Campaign: 11552172
Recall Date: Oct 27, 2023
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Had throttle body cleaned 300$ in Jan 2023. Having throttle body replaced Oct 4 2023. Mechanic states an extra part is required due to redesign. Found a general recall on line dated June 2023. I had not been notified.. costing me a few dollars under a $1000 to repair. Car almost died 3x from no power trying to go home.
Corrective Action:
Had throttle body cleaned 300$ in Jan 2023. Having throttle body replaced Oct 4 2023. Mechanic states an extra part is required due to redesign. Found a general recall on line dated June 2023. I had not been notified.. costing me a few dollars under a $1000 to repair. Car almost died 3x from no power trying to go home.
Additional Notes:
Had throttle body cleaned 300$ in Jan 2023. Having throttle body replaced Oct 4 2023. Mechanic states an extra part is required due to redesign. Found a general recall on line dated June 2023. I had not been notified.. costing me a few dollars under a $1000 to repair. Car almost died 3x from no power trying to go home.
Mfg Campaign: 11548308
Recall Date: Oct 4, 2023
Chrysler (fca Us, Llc)
Defect Description:
SEATS
Potential Consequences:
Before this drivers headrest exploded on me striking my neck I was already totally disabled with known cervical issues from congenital spinal stenosis. I've had 3 disk diaections and cage pedicle screws fixation of L4 L5 S1. Previous to this exploding headrest injury I was attempting to get off social security obtaining online Google certifications. Friday the 7th of July not long after dark my wife and I going to town for food. My wife already got in passenger seat of our 2017 jeep patriot she bought new, no rear end collisions. As soon as I got in driver's seat and in motion of shutting door as soon as it shut boom striking me in back of neck head, first thought is an attacker was hiding behind me and hit me in head with log. I thought I was going to be killed or knocked out and my wife attacked next. I twisted around to fight but nobody there, next thought I was shot and wife shot as she was screaming what's going on. I was holding my head my neck and got out of jeep, opened back door and seen the headrest, it looked not so menacing. My wife feared I sufferd a cuncission I wasn't acting normal and agreed to go if paramedics suggest I do. Firemen examined the headrest and medica said they don't advise if someone should or shouldn't go. A fireman said the headrest is padded and concussions come from hard surfaces. I refused and seen a chiropractor who could fit me in next day as I was really sore, flared up my lower back as well. Speech was difficult and stumbling on words. The chiropractor said he wouldn't touch my neck without an MRI and stated he believes I have a cuncission. He sked why I didn't go to ER and told him what the fireman said. He said boxing its illigal to punch to back of head and boxing gloves are padded. At home after chiropractor who couldn't do much and didn't mess with my neck because he was afraid to I called ambulance again, I was diagnosed at hospital ER with cuncission, sciatica R side hip down leg. Hearing issues and speech
Corrective Action:
Before this drivers headrest exploded on me striking my neck I was already totally disabled with known cervical issues from congenital spinal stenosis. I've had 3 disk diaections and cage pedicle screws fixation of L4 L5 S1. Previous to this exploding headrest injury I was attempting to get off social security obtaining online Google certifications. Friday the 7th of July not long after dark my wife and I going to town for food. My wife already got in passenger seat of our 2017 jeep patriot she bought new, no rear end collisions. As soon as I got in driver's seat and in motion of shutting door as soon as it shut boom striking me in back of neck head, first thought is an attacker was hiding behind me and hit me in head with log. I thought I was going to be killed or knocked out and my wife attacked next. I twisted around to fight but nobody there, next thought I was shot and wife shot as she was screaming what's going on. I was holding my head my neck and got out of jeep, opened back door and seen the headrest, it looked not so menacing. My wife feared I sufferd a cuncission I wasn't acting normal and agreed to go if paramedics suggest I do. Firemen examined the headrest and medica said they don't advise if someone should or shouldn't go. A fireman said the headrest is padded and concussions come from hard surfaces. I refused and seen a chiropractor who could fit me in next day as I was really sore, flared up my lower back as well. Speech was difficult and stumbling on words. The chiropractor said he wouldn't touch my neck without an MRI and stated he believes I have a cuncission. He sked why I didn't go to ER and told him what the fireman said. He said boxing its illigal to punch to back of head and boxing gloves are padded. At home after chiropractor who couldn't do much and didn't mess with my neck because he was afraid to I called ambulance again, I was diagnosed at hospital ER with cuncission, sciatica R side hip down leg. Hearing issues and speech
Additional Notes:
Before this drivers headrest exploded on me striking my neck I was already totally disabled with known cervical issues from congenital spinal stenosis. I've had 3 disk diaections and cage pedicle screws fixation of L4 L5 S1. Previous to this exploding headrest injury I was attempting to get off social security obtaining online Google certifications. Friday the 7th of July not long after dark my wife and I going to town for food. My wife already got in passenger seat of our 2017 jeep patriot she bought new, no rear end collisions. As soon as I got in driver's seat and in motion of shutting door as soon as it shut boom striking me in back of neck head, first thought is an attacker was hiding behind me and hit me in head with log. I thought I was going to be killed or knocked out and my wife attacked next. I twisted around to fight but nobody there, next thought I was shot and wife shot as she was screaming what's going on. I was holding my head my neck and got out of jeep, opened back door and seen the headrest, it looked not so menacing. My wife feared I sufferd a cuncission I wasn't acting normal and agreed to go if paramedics suggest I do. Firemen examined the headrest and medica said they don't advise if someone should or shouldn't go. A fireman said the headrest is padded and concussions come from hard surfaces. I refused and seen a chiropractor who could fit me in next day as I was really sore, flared up my lower back as well. Speech was difficult and stumbling on words. The chiropractor said he wouldn't touch my neck without an MRI and stated he believes I have a cuncission. He sked why I didn't go to ER and told him what the fireman said. He said boxing its illigal to punch to back of head and boxing gloves are padded. At home after chiropractor who couldn't do much and didn't mess with my neck because he was afraid to I called ambulance again, I was diagnosed at hospital ER with cuncission, sciatica R side hip down leg. Hearing issues and speech
Mfg Campaign: 11532893
Recall Date: Jul 18, 2023
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Before this drivers headrest exploded on me striking my neck I was already totally disabled with known cervical issues from congenital spinal stenosis. I've had 3 disk diaections and cage pedicle screws fixation of L4 L5 S1. Previous to this exploding headrest injury I was attempting to get off social security obtaining online Google certifications. Friday the 7th of July not long after dark my wife and I going to town for food. My wife already got in passenger seat of our 2017 jeep patriot she bought new, no rear end collisions. As soon as I got in driver's seat and in motion of shutting door as soon as it shut boom striking me in back of neck head, first thought is an attacker was hiding behind me and hit me in head with log. I thought I was going to be killed or knocked out and my wife attacked next. I twisted around to fight but nobody there, next thought I was shot and wife shot as she was screaming what's going on. I was holding my head my neck and got out of jeep, opened back door and seen the headrest, it looked not so menacing. My wife feared I sufferd a cuncission I wasn't acting normal and agreed to go if paramedics suggest I do. Firemen examined the headrest and medica said they don't advise if someone should or shouldn't go. A fireman said the headrest is padded and concussions come from hard surfaces. I refused and seen a chiropractor who could fit me in next day as I was really sore, flared up my lower back as well. Speech was difficult and stumbling on words. The chiropractor said he wouldn't touch my neck without an MRI and stated he believes I have a cuncission. He sked why I didn't go to ER and told him what the fireman said. He said boxing its illigal to punch to back of head and boxing gloves are padded. At home after chiropractor who couldn't do much and didn't mess with my neck because he was afraid to I called ambulance again, I was diagnosed at hospital ER with cuncission, sciatica R side hip down leg. Hearing issues and speech
Corrective Action:
Before this drivers headrest exploded on me striking my neck I was already totally disabled with known cervical issues from congenital spinal stenosis. I've had 3 disk diaections and cage pedicle screws fixation of L4 L5 S1. Previous to this exploding headrest injury I was attempting to get off social security obtaining online Google certifications. Friday the 7th of July not long after dark my wife and I going to town for food. My wife already got in passenger seat of our 2017 jeep patriot she bought new, no rear end collisions. As soon as I got in driver's seat and in motion of shutting door as soon as it shut boom striking me in back of neck head, first thought is an attacker was hiding behind me and hit me in head with log. I thought I was going to be killed or knocked out and my wife attacked next. I twisted around to fight but nobody there, next thought I was shot and wife shot as she was screaming what's going on. I was holding my head my neck and got out of jeep, opened back door and seen the headrest, it looked not so menacing. My wife feared I sufferd a cuncission I wasn't acting normal and agreed to go if paramedics suggest I do. Firemen examined the headrest and medica said they don't advise if someone should or shouldn't go. A fireman said the headrest is padded and concussions come from hard surfaces. I refused and seen a chiropractor who could fit me in next day as I was really sore, flared up my lower back as well. Speech was difficult and stumbling on words. The chiropractor said he wouldn't touch my neck without an MRI and stated he believes I have a cuncission. He sked why I didn't go to ER and told him what the fireman said. He said boxing its illigal to punch to back of head and boxing gloves are padded. At home after chiropractor who couldn't do much and didn't mess with my neck because he was afraid to I called ambulance again, I was diagnosed at hospital ER with cuncission, sciatica R side hip down leg. Hearing issues and speech
Additional Notes:
Before this drivers headrest exploded on me striking my neck I was already totally disabled with known cervical issues from congenital spinal stenosis. I've had 3 disk diaections and cage pedicle screws fixation of L4 L5 S1. Previous to this exploding headrest injury I was attempting to get off social security obtaining online Google certifications. Friday the 7th of July not long after dark my wife and I going to town for food. My wife already got in passenger seat of our 2017 jeep patriot she bought new, no rear end collisions. As soon as I got in driver's seat and in motion of shutting door as soon as it shut boom striking me in back of neck head, first thought is an attacker was hiding behind me and hit me in head with log. I thought I was going to be killed or knocked out and my wife attacked next. I twisted around to fight but nobody there, next thought I was shot and wife shot as she was screaming what's going on. I was holding my head my neck and got out of jeep, opened back door and seen the headrest, it looked not so menacing. My wife feared I sufferd a cuncission I wasn't acting normal and agreed to go if paramedics suggest I do. Firemen examined the headrest and medica said they don't advise if someone should or shouldn't go. A fireman said the headrest is padded and concussions come from hard surfaces. I refused and seen a chiropractor who could fit me in next day as I was really sore, flared up my lower back as well. Speech was difficult and stumbling on words. The chiropractor said he wouldn't touch my neck without an MRI and stated he believes I have a cuncission. He sked why I didn't go to ER and told him what the fireman said. He said boxing its illigal to punch to back of head and boxing gloves are padded. At home after chiropractor who couldn't do much and didn't mess with my neck because he was afraid to I called ambulance again, I was diagnosed at hospital ER with cuncission, sciatica R side hip down leg. Hearing issues and speech
Mfg Campaign: 11532893
Recall Date: Jul 18, 2023
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
When starting out from home the other day and several other occasions, the transmission has been jerking while shifting gears, its automatic and has around 43000 miles on it, have owned it for two years bought it from car dealer with extended warranty. Have not been able to get it checked yet but wil soon. The transmission has been shifting weird for some time now, it really whines when climbing hills, or traveling on the highways. It shifts gears when going slightly uphill and the engine revs up to 3000 rpms until car levels off or starts downgrade before shifting back to overdrive. Also has leak from sunroof after it rains and it leaks down thru interior lights onto radio.
Corrective Action:
When starting out from home the other day and several other occasions, the transmission has been jerking while shifting gears, its automatic and has around 43000 miles on it, have owned it for two years bought it from car dealer with extended warranty. Have not been able to get it checked yet but wil soon. The transmission has been shifting weird for some time now, it really whines when climbing hills, or traveling on the highways. It shifts gears when going slightly uphill and the engine revs up to 3000 rpms until car levels off or starts downgrade before shifting back to overdrive. Also has leak from sunroof after it rains and it leaks down thru interior lights onto radio.
Additional Notes:
When starting out from home the other day and several other occasions, the transmission has been jerking while shifting gears, its automatic and has around 43000 miles on it, have owned it for two years bought it from car dealer with extended warranty. Have not been able to get it checked yet but wil soon. The transmission has been shifting weird for some time now, it really whines when climbing hills, or traveling on the highways. It shifts gears when going slightly uphill and the engine revs up to 3000 rpms until car levels off or starts downgrade before shifting back to overdrive. Also has leak from sunroof after it rains and it leaks down thru interior lights onto radio.
Mfg Campaign: 11530313
Recall Date: Jul 4, 2023
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Car continues to overheat and shut down. This issue has happened on multiple occasions in normal traffic. This is the 3rd or 4th time in the last 3 months.
Corrective Action:
Car continues to overheat and shut down. This issue has happened on multiple occasions in normal traffic. This is the 3rd or 4th time in the last 3 months.
Additional Notes:
Car continues to overheat and shut down. This issue has happened on multiple occasions in normal traffic. This is the 3rd or 4th time in the last 3 months.
Mfg Campaign: 11527532
Recall Date: Jun 17, 2023
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