Complaints & Recalls
Official Safety Recalls - Important!
7 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2021-2022 Dodge Durango, 2021-2023 Chrysler Pacifica, Jeep Grand Cherokee L, 2022 Ram 1500, 2500, 3500, Chrysler Voyager, 2022-2023 Jeep Compass, Grand Cherokee, Wagoneer, Grand Wagoneer, andRam Promaster vehicles. The radio software may prevent the rearview image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 66B, 79B
Recall Date: Jun 13, 2024
Chrysler (fca Us, Llc) (stellantis)
Safety Issue:
Chrysler (FCA US, LLC) (Stellantis) is recalling certain 2023-2024 Ram 1500, Jeep Wrangler, Jeep Wagoneer, Jeep Grand Wagoneer, Chrysler Pacifica, Ram 3500, Ram 3500 cab chassis, Ram 2500, Ram 4500 cab chassis, Ram 5500 cab chassis, 2023 Jeep Gladiator, Jeep Grand Cherokee, Jeep Grand Cherokee L, Ram 3500 Cab Chassis with a GVWR less than 10,000 lbs., and Chrysler Voyager vehicles. The steering column control module may not be welded properly, which can prevent the driver's air bag from deploying in a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 14B,33B,34B,35B,36B
Recall Date: Mar 14, 2024
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2022-2024 Jeep Wagoneer and Grand Wagoneer vehicles. The third-row seat belts may not allow occupants to properly access or fasten the seat belt to the buckle. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 208, "Occupant Crash Protection" and 209, "Seat Belt Assemblies."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: A7A
Recall Date: Oct 26, 2023
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2022-2023 Jeep Grand Cherokee, 2021-2023 Jeep Grand Cherokee L, and 2022-2024 Jeep Wagoneer and Grand Wagoneer vehicles. The Central Vision Park Assist module (CVPAM) software may prevent the rearview image from displaying when the vehicle is placed in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 56A
Recall Date: Aug 14, 2023
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2022-2023 Jeep Wagoneer and Grand Wagoneer vehicles. The upper B-pillar interior trim may not be fully seated and could interfere with the side curtain air bag (SABIC) deployment. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 226, "Ejection Mitigation."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 76A
Recall Date: Aug 3, 2023
Consumer Complaints
51 ComplaintsChrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Received over the air update that continues to fail. This over the air update shut down my driver information screen and altered the driving measures and safety features. This vehicle continues to receive over the air updates that freezes my driver information and infotainment screens. This results in me having to stop an disconnect the battery to reset/ restore safe driving information. Vehicle receives phantom vehicle warning and error indications.
Corrective Action:
Received over the air update that continues to fail. This over the air update shut down my driver information screen and altered the driving measures and safety features. This vehicle continues to receive over the air updates that freezes my driver information and infotainment screens. This results in me having to stop an disconnect the battery to reset/ restore safe driving information. Vehicle receives phantom vehicle warning and error indications.
Additional Notes:
Received over the air update that continues to fail. This over the air update shut down my driver information screen and altered the driving measures and safety features. This vehicle continues to receive over the air updates that freezes my driver information and infotainment screens. This results in me having to stop an disconnect the battery to reset/ restore safe driving information. Vehicle receives phantom vehicle warning and error indications.
Mfg Campaign: 11607900
Recall Date: Aug 12, 2024
Chrysler (fca Us, Llc)
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
Received over the air update that continues to fail. This over the air update shut down my driver information screen and altered the driving measures and safety features. This vehicle continues to receive over the air updates that freezes my driver information and infotainment screens. This results in me having to stop an disconnect the battery to reset/ restore safe driving information. Vehicle receives phantom vehicle warning and error indications.
Corrective Action:
Received over the air update that continues to fail. This over the air update shut down my driver information screen and altered the driving measures and safety features. This vehicle continues to receive over the air updates that freezes my driver information and infotainment screens. This results in me having to stop an disconnect the battery to reset/ restore safe driving information. Vehicle receives phantom vehicle warning and error indications.
Additional Notes:
Received over the air update that continues to fail. This over the air update shut down my driver information screen and altered the driving measures and safety features. This vehicle continues to receive over the air updates that freezes my driver information and infotainment screens. This results in me having to stop an disconnect the battery to reset/ restore safe driving information. Vehicle receives phantom vehicle warning and error indications.
Mfg Campaign: 11607900
Recall Date: Aug 12, 2024
Chrysler (fca Us, Llc)
Defect Description:
LANE DEPARTURE: WARNING
Potential Consequences:
Received over the air update that continues to fail. This over the air update shut down my driver information screen and altered the driving measures and safety features. This vehicle continues to receive over the air updates that freezes my driver information and infotainment screens. This results in me having to stop an disconnect the battery to reset/ restore safe driving information. Vehicle receives phantom vehicle warning and error indications.
Corrective Action:
Received over the air update that continues to fail. This over the air update shut down my driver information screen and altered the driving measures and safety features. This vehicle continues to receive over the air updates that freezes my driver information and infotainment screens. This results in me having to stop an disconnect the battery to reset/ restore safe driving information. Vehicle receives phantom vehicle warning and error indications.
Additional Notes:
Received over the air update that continues to fail. This over the air update shut down my driver information screen and altered the driving measures and safety features. This vehicle continues to receive over the air updates that freezes my driver information and infotainment screens. This results in me having to stop an disconnect the battery to reset/ restore safe driving information. Vehicle receives phantom vehicle warning and error indications.
Mfg Campaign: 11607900
Recall Date: Aug 12, 2024
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Side steps will deploy then immediately go back up causing it to trip up a passenger. The doors will lock and not unlock, even with the key fob in hand.
Corrective Action:
Side steps will deploy then immediately go back up causing it to trip up a passenger. The doors will lock and not unlock, even with the key fob in hand.
Additional Notes:
Side steps will deploy then immediately go back up causing it to trip up a passenger. The doors will lock and not unlock, even with the key fob in hand.
Mfg Campaign: 11605008
Recall Date: Jul 28, 2024
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Side steps will deploy then immediately go back up causing it to trip up a passenger. The doors will lock and not unlock, even with the key fob in hand.
Corrective Action:
Side steps will deploy then immediately go back up causing it to trip up a passenger. The doors will lock and not unlock, even with the key fob in hand.
Additional Notes:
Side steps will deploy then immediately go back up causing it to trip up a passenger. The doors will lock and not unlock, even with the key fob in hand.
Mfg Campaign: 11605008
Recall Date: Jul 28, 2024
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
We took the car home on 5/4/24 & while drive it home we started to get a binging noise, I got scared I thought the car was braking down & a message came on the instrument panel Driver 1 info & then it went away & then a few minutes later more binging this message was check 2nd row seat belt latch, stop driving also the screen,radio,and air conditioner, shut off then it come back on after a while.We had a lot going on & we had to wait for a passenger side mirror to come in because of prior damage being done to it & scratch marks that need to be buffed & everything could be done at one time.Still driving the car and picked up my parents at the airport 5/15/24 and same electrical issue coming across the instrument panel.On 5/22/24 took my parents to the airport and they were in the 2nd row seats & the 2nd row latch message came up three different time while I was driving @ 70 mph and couldn't do anything didn't have a screen,radio,air conditioner or anything.On 6/4/24 the engine light came on while driving & stayed on.Took it in on 6/5/24 & they couldn't duplicate any of the problems and they must of just reset the engine light because we pick up the car on 6/6/24 & when I driving home both the 2nd row seat belt issue come on, & Driver 1 Info I was doing 41mph when it shows up on the instrument panel & the check engine light came on the next day 6/7/24 we took it to another Dealership & they were able to duplicate all the problems. From all the service records that I can see there has been electrical system problems sense10/2/23, 2/19/24, 2/26/24 also wiring repaired done & all these issues where reported by two different Dealership before being purchased by us and the problems still keep happening 5/4/24,5/6/24,5/7/24,5/8/24,5/9/24,5/10/24,5/15/24,5/18/24,5/22/24, 6/4/24,6/5/24,6/6/24, & the seat belt problem sense 2/15/24 & continue until this day. This another Dealership has duplicate all of the problems, but they have no solution for these issues.
Corrective Action:
We took the car home on 5/4/24 & while drive it home we started to get a binging noise, I got scared I thought the car was braking down & a message came on the instrument panel Driver 1 info & then it went away & then a few minutes later more binging this message was check 2nd row seat belt latch, stop driving also the screen,radio,and air conditioner, shut off then it come back on after a while.We had a lot going on & we had to wait for a passenger side mirror to come in because of prior damage being done to it & scratch marks that need to be buffed & everything could be done at one time.Still driving the car and picked up my parents at the airport 5/15/24 and same electrical issue coming across the instrument panel.On 5/22/24 took my parents to the airport and they were in the 2nd row seats & the 2nd row latch message came up three different time while I was driving @ 70 mph and couldn't do anything didn't have a screen,radio,air conditioner or anything.On 6/4/24 the engine light came on while driving & stayed on.Took it in on 6/5/24 & they couldn't duplicate any of the problems and they must of just reset the engine light because we pick up the car on 6/6/24 & when I driving home both the 2nd row seat belt issue come on, & Driver 1 Info I was doing 41mph when it shows up on the instrument panel & the check engine light came on the next day 6/7/24 we took it to another Dealership & they were able to duplicate all the problems. From all the service records that I can see there has been electrical system problems sense10/2/23, 2/19/24, 2/26/24 also wiring repaired done & all these issues where reported by two different Dealership before being purchased by us and the problems still keep happening 5/4/24,5/6/24,5/7/24,5/8/24,5/9/24,5/10/24,5/15/24,5/18/24,5/22/24, 6/4/24,6/5/24,6/6/24, & the seat belt problem sense 2/15/24 & continue until this day. This another Dealership has duplicate all of the problems, but they have no solution for these issues.
Additional Notes:
We took the car home on 5/4/24 & while drive it home we started to get a binging noise, I got scared I thought the car was braking down & a message came on the instrument panel Driver 1 info & then it went away & then a few minutes later more binging this message was check 2nd row seat belt latch, stop driving also the screen,radio,and air conditioner, shut off then it come back on after a while.We had a lot going on & we had to wait for a passenger side mirror to come in because of prior damage being done to it & scratch marks that need to be buffed & everything could be done at one time.Still driving the car and picked up my parents at the airport 5/15/24 and same electrical issue coming across the instrument panel.On 5/22/24 took my parents to the airport and they were in the 2nd row seats & the 2nd row latch message came up three different time while I was driving @ 70 mph and couldn't do anything didn't have a screen,radio,air conditioner or anything.On 6/4/24 the engine light came on while driving & stayed on.Took it in on 6/5/24 & they couldn't duplicate any of the problems and they must of just reset the engine light because we pick up the car on 6/6/24 & when I driving home both the 2nd row seat belt issue come on, & Driver 1 Info I was doing 41mph when it shows up on the instrument panel & the check engine light came on the next day 6/7/24 we took it to another Dealership & they were able to duplicate all the problems. From all the service records that I can see there has been electrical system problems sense10/2/23, 2/19/24, 2/26/24 also wiring repaired done & all these issues where reported by two different Dealership before being purchased by us and the problems still keep happening 5/4/24,5/6/24,5/7/24,5/8/24,5/9/24,5/10/24,5/15/24,5/18/24,5/22/24, 6/4/24,6/5/24,6/6/24, & the seat belt problem sense 2/15/24 & continue until this day. This another Dealership has duplicate all of the problems, but they have no solution for these issues.
Mfg Campaign: 11594318
Recall Date: Jun 14, 2024
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
We took the car home on 5/4/24 & while drive it home we started to get a binging noise, I got scared I thought the car was braking down & a message came on the instrument panel Driver 1 info & then it went away & then a few minutes later more binging this message was check 2nd row seat belt latch, stop driving also the screen,radio,and air conditioner, shut off then it come back on after a while.We had a lot going on & we had to wait for a passenger side mirror to come in because of prior damage being done to it & scratch marks that need to be buffed & everything could be done at one time.Still driving the car and picked up my parents at the airport 5/15/24 and same electrical issue coming across the instrument panel.On 5/22/24 took my parents to the airport and they were in the 2nd row seats & the 2nd row latch message came up three different time while I was driving @ 70 mph and couldn't do anything didn't have a screen,radio,air conditioner or anything.On 6/4/24 the engine light came on while driving & stayed on.Took it in on 6/5/24 & they couldn't duplicate any of the problems and they must of just reset the engine light because we pick up the car on 6/6/24 & when I driving home both the 2nd row seat belt issue come on, & Driver 1 Info I was doing 41mph when it shows up on the instrument panel & the check engine light came on the next day 6/7/24 we took it to another Dealership & they were able to duplicate all the problems. From all the service records that I can see there has been electrical system problems sense10/2/23, 2/19/24, 2/26/24 also wiring repaired done & all these issues where reported by two different Dealership before being purchased by us and the problems still keep happening 5/4/24,5/6/24,5/7/24,5/8/24,5/9/24,5/10/24,5/15/24,5/18/24,5/22/24, 6/4/24,6/5/24,6/6/24, & the seat belt problem sense 2/15/24 & continue until this day. This another Dealership has duplicate all of the problems, but they have no solution for these issues.
Corrective Action:
We took the car home on 5/4/24 & while drive it home we started to get a binging noise, I got scared I thought the car was braking down & a message came on the instrument panel Driver 1 info & then it went away & then a few minutes later more binging this message was check 2nd row seat belt latch, stop driving also the screen,radio,and air conditioner, shut off then it come back on after a while.We had a lot going on & we had to wait for a passenger side mirror to come in because of prior damage being done to it & scratch marks that need to be buffed & everything could be done at one time.Still driving the car and picked up my parents at the airport 5/15/24 and same electrical issue coming across the instrument panel.On 5/22/24 took my parents to the airport and they were in the 2nd row seats & the 2nd row latch message came up three different time while I was driving @ 70 mph and couldn't do anything didn't have a screen,radio,air conditioner or anything.On 6/4/24 the engine light came on while driving & stayed on.Took it in on 6/5/24 & they couldn't duplicate any of the problems and they must of just reset the engine light because we pick up the car on 6/6/24 & when I driving home both the 2nd row seat belt issue come on, & Driver 1 Info I was doing 41mph when it shows up on the instrument panel & the check engine light came on the next day 6/7/24 we took it to another Dealership & they were able to duplicate all the problems. From all the service records that I can see there has been electrical system problems sense10/2/23, 2/19/24, 2/26/24 also wiring repaired done & all these issues where reported by two different Dealership before being purchased by us and the problems still keep happening 5/4/24,5/6/24,5/7/24,5/8/24,5/9/24,5/10/24,5/15/24,5/18/24,5/22/24, 6/4/24,6/5/24,6/6/24, & the seat belt problem sense 2/15/24 & continue until this day. This another Dealership has duplicate all of the problems, but they have no solution for these issues.
Additional Notes:
We took the car home on 5/4/24 & while drive it home we started to get a binging noise, I got scared I thought the car was braking down & a message came on the instrument panel Driver 1 info & then it went away & then a few minutes later more binging this message was check 2nd row seat belt latch, stop driving also the screen,radio,and air conditioner, shut off then it come back on after a while.We had a lot going on & we had to wait for a passenger side mirror to come in because of prior damage being done to it & scratch marks that need to be buffed & everything could be done at one time.Still driving the car and picked up my parents at the airport 5/15/24 and same electrical issue coming across the instrument panel.On 5/22/24 took my parents to the airport and they were in the 2nd row seats & the 2nd row latch message came up three different time while I was driving @ 70 mph and couldn't do anything didn't have a screen,radio,air conditioner or anything.On 6/4/24 the engine light came on while driving & stayed on.Took it in on 6/5/24 & they couldn't duplicate any of the problems and they must of just reset the engine light because we pick up the car on 6/6/24 & when I driving home both the 2nd row seat belt issue come on, & Driver 1 Info I was doing 41mph when it shows up on the instrument panel & the check engine light came on the next day 6/7/24 we took it to another Dealership & they were able to duplicate all the problems. From all the service records that I can see there has been electrical system problems sense10/2/23, 2/19/24, 2/26/24 also wiring repaired done & all these issues where reported by two different Dealership before being purchased by us and the problems still keep happening 5/4/24,5/6/24,5/7/24,5/8/24,5/9/24,5/10/24,5/15/24,5/18/24,5/22/24, 6/4/24,6/5/24,6/6/24, & the seat belt problem sense 2/15/24 & continue until this day. This another Dealership has duplicate all of the problems, but they have no solution for these issues.
Mfg Campaign: 11594318
Recall Date: Jun 14, 2024
Chrysler (fca Us, Llc)
Defect Description:
SEAT BELTS
Potential Consequences:
We took the car home on 5/4/24 & while drive it home we started to get a binging noise, I got scared I thought the car was braking down & a message came on the instrument panel Driver 1 info & then it went away & then a few minutes later more binging this message was check 2nd row seat belt latch, stop driving also the screen,radio,and air conditioner, shut off then it come back on after a while.We had a lot going on & we had to wait for a passenger side mirror to come in because of prior damage being done to it & scratch marks that need to be buffed & everything could be done at one time.Still driving the car and picked up my parents at the airport 5/15/24 and same electrical issue coming across the instrument panel.On 5/22/24 took my parents to the airport and they were in the 2nd row seats & the 2nd row latch message came up three different time while I was driving @ 70 mph and couldn't do anything didn't have a screen,radio,air conditioner or anything.On 6/4/24 the engine light came on while driving & stayed on.Took it in on 6/5/24 & they couldn't duplicate any of the problems and they must of just reset the engine light because we pick up the car on 6/6/24 & when I driving home both the 2nd row seat belt issue come on, & Driver 1 Info I was doing 41mph when it shows up on the instrument panel & the check engine light came on the next day 6/7/24 we took it to another Dealership & they were able to duplicate all the problems. From all the service records that I can see there has been electrical system problems sense10/2/23, 2/19/24, 2/26/24 also wiring repaired done & all these issues where reported by two different Dealership before being purchased by us and the problems still keep happening 5/4/24,5/6/24,5/7/24,5/8/24,5/9/24,5/10/24,5/15/24,5/18/24,5/22/24, 6/4/24,6/5/24,6/6/24, & the seat belt problem sense 2/15/24 & continue until this day. This another Dealership has duplicate all of the problems, but they have no solution for these issues.
Corrective Action:
We took the car home on 5/4/24 & while drive it home we started to get a binging noise, I got scared I thought the car was braking down & a message came on the instrument panel Driver 1 info & then it went away & then a few minutes later more binging this message was check 2nd row seat belt latch, stop driving also the screen,radio,and air conditioner, shut off then it come back on after a while.We had a lot going on & we had to wait for a passenger side mirror to come in because of prior damage being done to it & scratch marks that need to be buffed & everything could be done at one time.Still driving the car and picked up my parents at the airport 5/15/24 and same electrical issue coming across the instrument panel.On 5/22/24 took my parents to the airport and they were in the 2nd row seats & the 2nd row latch message came up three different time while I was driving @ 70 mph and couldn't do anything didn't have a screen,radio,air conditioner or anything.On 6/4/24 the engine light came on while driving & stayed on.Took it in on 6/5/24 & they couldn't duplicate any of the problems and they must of just reset the engine light because we pick up the car on 6/6/24 & when I driving home both the 2nd row seat belt issue come on, & Driver 1 Info I was doing 41mph when it shows up on the instrument panel & the check engine light came on the next day 6/7/24 we took it to another Dealership & they were able to duplicate all the problems. From all the service records that I can see there has been electrical system problems sense10/2/23, 2/19/24, 2/26/24 also wiring repaired done & all these issues where reported by two different Dealership before being purchased by us and the problems still keep happening 5/4/24,5/6/24,5/7/24,5/8/24,5/9/24,5/10/24,5/15/24,5/18/24,5/22/24, 6/4/24,6/5/24,6/6/24, & the seat belt problem sense 2/15/24 & continue until this day. This another Dealership has duplicate all of the problems, but they have no solution for these issues.
Additional Notes:
We took the car home on 5/4/24 & while drive it home we started to get a binging noise, I got scared I thought the car was braking down & a message came on the instrument panel Driver 1 info & then it went away & then a few minutes later more binging this message was check 2nd row seat belt latch, stop driving also the screen,radio,and air conditioner, shut off then it come back on after a while.We had a lot going on & we had to wait for a passenger side mirror to come in because of prior damage being done to it & scratch marks that need to be buffed & everything could be done at one time.Still driving the car and picked up my parents at the airport 5/15/24 and same electrical issue coming across the instrument panel.On 5/22/24 took my parents to the airport and they were in the 2nd row seats & the 2nd row latch message came up three different time while I was driving @ 70 mph and couldn't do anything didn't have a screen,radio,air conditioner or anything.On 6/4/24 the engine light came on while driving & stayed on.Took it in on 6/5/24 & they couldn't duplicate any of the problems and they must of just reset the engine light because we pick up the car on 6/6/24 & when I driving home both the 2nd row seat belt issue come on, & Driver 1 Info I was doing 41mph when it shows up on the instrument panel & the check engine light came on the next day 6/7/24 we took it to another Dealership & they were able to duplicate all the problems. From all the service records that I can see there has been electrical system problems sense10/2/23, 2/19/24, 2/26/24 also wiring repaired done & all these issues where reported by two different Dealership before being purchased by us and the problems still keep happening 5/4/24,5/6/24,5/7/24,5/8/24,5/9/24,5/10/24,5/15/24,5/18/24,5/22/24, 6/4/24,6/5/24,6/6/24, & the seat belt problem sense 2/15/24 & continue until this day. This another Dealership has duplicate all of the problems, but they have no solution for these issues.
Mfg Campaign: 11594318
Recall Date: Jun 14, 2024
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
This has happened twice to me already. first time in 10/23 and again 3/2024. power steering failed without notice while driving making it very hard to control the vehicle. Had to have it towed both times to the dealership for repairs.
Corrective Action:
This has happened twice to me already. first time in 10/23 and again 3/2024. power steering failed without notice while driving making it very hard to control the vehicle. Had to have it towed both times to the dealership for repairs.
Additional Notes:
This has happened twice to me already. first time in 10/23 and again 3/2024. power steering failed without notice while driving making it very hard to control the vehicle. Had to have it towed both times to the dealership for repairs.
Mfg Campaign: 11575930
Recall Date: Mar 7, 2024
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
I have a 2024 jeep grand wagoneer. It has been activating it's emergency braking system randomly while driving. One time it was on a road with a 55mph speed limit the car beeped and slammed on the brakes. Morning sunny no traffic car was clean and free of dirt. Second time was on a 2 lane road speed limit 35 day light car beeped and slamed on the brakes the behind me had to go into oncoming lane to avoid hitting me. The 3rd time was after leaving the dealership after the 4th time in for service for them trying to figure out why the truck is doing this. Was on the cross street from the 2nd time. This time it high lighted a mail box in the night-vision mode and slammed on the brakes again day light no traffic car was clean. Mail box wasn't hanging in the road. We opened a case with FCA for a buy back they denied it. FCA also has not issued a stop drive order. We are currently using my wife's car to transport the kids as we do not feel comfortable with the issue not being resolved with FCA. My wife has the same truck hers is having the same issue but not slamming on the brakes hers is in currently with jeep engineering and they want us to record the car when it actives the system with our phones while driving. We feel very unsafe driving the cars and is hoping NHTSA can step in with some help. At the end of the day we are both trading our less than 1 yr old trucks in for another brand and is losing around 30,000 between the 2 vehicles.
Corrective Action:
I have a 2024 jeep grand wagoneer. It has been activating it's emergency braking system randomly while driving. One time it was on a road with a 55mph speed limit the car beeped and slammed on the brakes. Morning sunny no traffic car was clean and free of dirt. Second time was on a 2 lane road speed limit 35 day light car beeped and slamed on the brakes the behind me had to go into oncoming lane to avoid hitting me. The 3rd time was after leaving the dealership after the 4th time in for service for them trying to figure out why the truck is doing this. Was on the cross street from the 2nd time. This time it high lighted a mail box in the night-vision mode and slammed on the brakes again day light no traffic car was clean. Mail box wasn't hanging in the road. We opened a case with FCA for a buy back they denied it. FCA also has not issued a stop drive order. We are currently using my wife's car to transport the kids as we do not feel comfortable with the issue not being resolved with FCA. My wife has the same truck hers is having the same issue but not slamming on the brakes hers is in currently with jeep engineering and they want us to record the car when it actives the system with our phones while driving. We feel very unsafe driving the cars and is hoping NHTSA can step in with some help. At the end of the day we are both trading our less than 1 yr old trucks in for another brand and is losing around 30,000 between the 2 vehicles.
Additional Notes:
I have a 2024 jeep grand wagoneer. It has been activating it's emergency braking system randomly while driving. One time it was on a road with a 55mph speed limit the car beeped and slammed on the brakes. Morning sunny no traffic car was clean and free of dirt. Second time was on a 2 lane road speed limit 35 day light car beeped and slamed on the brakes the behind me had to go into oncoming lane to avoid hitting me. The 3rd time was after leaving the dealership after the 4th time in for service for them trying to figure out why the truck is doing this. Was on the cross street from the 2nd time. This time it high lighted a mail box in the night-vision mode and slammed on the brakes again day light no traffic car was clean. Mail box wasn't hanging in the road. We opened a case with FCA for a buy back they denied it. FCA also has not issued a stop drive order. We are currently using my wife's car to transport the kids as we do not feel comfortable with the issue not being resolved with FCA. My wife has the same truck hers is having the same issue but not slamming on the brakes hers is in currently with jeep engineering and they want us to record the car when it actives the system with our phones while driving. We feel very unsafe driving the cars and is hoping NHTSA can step in with some help. At the end of the day we are both trading our less than 1 yr old trucks in for another brand and is losing around 30,000 between the 2 vehicles.
Mfg Campaign: 11572196
Recall Date: Feb 15, 2024
Chrysler (fca Us, Llc)
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
I have a 2024 jeep grand wagoneer. It has been activating it's emergency braking system randomly while driving. One time it was on a road with a 55mph speed limit the car beeped and slammed on the brakes. Morning sunny no traffic car was clean and free of dirt. Second time was on a 2 lane road speed limit 35 day light car beeped and slamed on the brakes the behind me had to go into oncoming lane to avoid hitting me. The 3rd time was after leaving the dealership after the 4th time in for service for them trying to figure out why the truck is doing this. Was on the cross street from the 2nd time. This time it high lighted a mail box in the night-vision mode and slammed on the brakes again day light no traffic car was clean. Mail box wasn't hanging in the road. We opened a case with FCA for a buy back they denied it. FCA also has not issued a stop drive order. We are currently using my wife's car to transport the kids as we do not feel comfortable with the issue not being resolved with FCA. My wife has the same truck hers is having the same issue but not slamming on the brakes hers is in currently with jeep engineering and they want us to record the car when it actives the system with our phones while driving. We feel very unsafe driving the cars and is hoping NHTSA can step in with some help. At the end of the day we are both trading our less than 1 yr old trucks in for another brand and is losing around 30,000 between the 2 vehicles.
Corrective Action:
I have a 2024 jeep grand wagoneer. It has been activating it's emergency braking system randomly while driving. One time it was on a road with a 55mph speed limit the car beeped and slammed on the brakes. Morning sunny no traffic car was clean and free of dirt. Second time was on a 2 lane road speed limit 35 day light car beeped and slamed on the brakes the behind me had to go into oncoming lane to avoid hitting me. The 3rd time was after leaving the dealership after the 4th time in for service for them trying to figure out why the truck is doing this. Was on the cross street from the 2nd time. This time it high lighted a mail box in the night-vision mode and slammed on the brakes again day light no traffic car was clean. Mail box wasn't hanging in the road. We opened a case with FCA for a buy back they denied it. FCA also has not issued a stop drive order. We are currently using my wife's car to transport the kids as we do not feel comfortable with the issue not being resolved with FCA. My wife has the same truck hers is having the same issue but not slamming on the brakes hers is in currently with jeep engineering and they want us to record the car when it actives the system with our phones while driving. We feel very unsafe driving the cars and is hoping NHTSA can step in with some help. At the end of the day we are both trading our less than 1 yr old trucks in for another brand and is losing around 30,000 between the 2 vehicles.
Additional Notes:
I have a 2024 jeep grand wagoneer. It has been activating it's emergency braking system randomly while driving. One time it was on a road with a 55mph speed limit the car beeped and slammed on the brakes. Morning sunny no traffic car was clean and free of dirt. Second time was on a 2 lane road speed limit 35 day light car beeped and slamed on the brakes the behind me had to go into oncoming lane to avoid hitting me. The 3rd time was after leaving the dealership after the 4th time in for service for them trying to figure out why the truck is doing this. Was on the cross street from the 2nd time. This time it high lighted a mail box in the night-vision mode and slammed on the brakes again day light no traffic car was clean. Mail box wasn't hanging in the road. We opened a case with FCA for a buy back they denied it. FCA also has not issued a stop drive order. We are currently using my wife's car to transport the kids as we do not feel comfortable with the issue not being resolved with FCA. My wife has the same truck hers is having the same issue but not slamming on the brakes hers is in currently with jeep engineering and they want us to record the car when it actives the system with our phones while driving. We feel very unsafe driving the cars and is hoping NHTSA can step in with some help. At the end of the day we are both trading our less than 1 yr old trucks in for another brand and is losing around 30,000 between the 2 vehicles.
Mfg Campaign: 11572196
Recall Date: Feb 15, 2024
Chrysler (fca Us, Llc)
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
I have a 2024 jeep grand wagoneer. It has been activating it's emergency braking system randomly while driving. One time it was on a road with a 55mph speed limit the car beeped and slammed on the brakes. Morning sunny no traffic car was clean and free of dirt. Second time was on a 2 lane road speed limit 35 day light car beeped and slamed on the brakes the behind me had to go into oncoming lane to avoid hitting me. The 3rd time was after leaving the dealership after the 4th time in for service for them trying to figure out why the truck is doing this. Was on the cross street from the 2nd time. This time it high lighted a mail box in the night-vision mode and slammed on the brakes again day light no traffic car was clean. Mail box wasn't hanging in the road. We opened a case with FCA for a buy back they denied it. FCA also has not issued a stop drive order. We are currently using my wife's car to transport the kids as we do not feel comfortable with the issue not being resolved with FCA. My wife has the same truck hers is having the same issue but not slamming on the brakes hers is in currently with jeep engineering and they want us to record the car when it actives the system with our phones while driving. We feel very unsafe driving the cars and is hoping NHTSA can step in with some help. At the end of the day we are both trading our less than 1 yr old trucks in for another brand and is losing around 30,000 between the 2 vehicles.
Corrective Action:
I have a 2024 jeep grand wagoneer. It has been activating it's emergency braking system randomly while driving. One time it was on a road with a 55mph speed limit the car beeped and slammed on the brakes. Morning sunny no traffic car was clean and free of dirt. Second time was on a 2 lane road speed limit 35 day light car beeped and slamed on the brakes the behind me had to go into oncoming lane to avoid hitting me. The 3rd time was after leaving the dealership after the 4th time in for service for them trying to figure out why the truck is doing this. Was on the cross street from the 2nd time. This time it high lighted a mail box in the night-vision mode and slammed on the brakes again day light no traffic car was clean. Mail box wasn't hanging in the road. We opened a case with FCA for a buy back they denied it. FCA also has not issued a stop drive order. We are currently using my wife's car to transport the kids as we do not feel comfortable with the issue not being resolved with FCA. My wife has the same truck hers is having the same issue but not slamming on the brakes hers is in currently with jeep engineering and they want us to record the car when it actives the system with our phones while driving. We feel very unsafe driving the cars and is hoping NHTSA can step in with some help. At the end of the day we are both trading our less than 1 yr old trucks in for another brand and is losing around 30,000 between the 2 vehicles.
Additional Notes:
I have a 2024 jeep grand wagoneer. It has been activating it's emergency braking system randomly while driving. One time it was on a road with a 55mph speed limit the car beeped and slammed on the brakes. Morning sunny no traffic car was clean and free of dirt. Second time was on a 2 lane road speed limit 35 day light car beeped and slamed on the brakes the behind me had to go into oncoming lane to avoid hitting me. The 3rd time was after leaving the dealership after the 4th time in for service for them trying to figure out why the truck is doing this. Was on the cross street from the 2nd time. This time it high lighted a mail box in the night-vision mode and slammed on the brakes again day light no traffic car was clean. Mail box wasn't hanging in the road. We opened a case with FCA for a buy back they denied it. FCA also has not issued a stop drive order. We are currently using my wife's car to transport the kids as we do not feel comfortable with the issue not being resolved with FCA. My wife has the same truck hers is having the same issue but not slamming on the brakes hers is in currently with jeep engineering and they want us to record the car when it actives the system with our phones while driving. We feel very unsafe driving the cars and is hoping NHTSA can step in with some help. At the end of the day we are both trading our less than 1 yr old trucks in for another brand and is losing around 30,000 between the 2 vehicles.
Mfg Campaign: 11572196
Recall Date: Feb 15, 2024
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
To the National Highway Traffic Safety Administration (NHTSA):Subject: Safety Issue Report: UConnect System Malfunction in Jeep VehicleDear NHTSA,I am writing to report a significant safety concern with the UConnect system in my Jeep, which has been malfunctioning for the past four months. The system's failure to recognize voice commands and manage remote commands compromises the vehicle's safety features, including hands-free calling and potentially emergency assistance services. This issue is covered under warranty, yet despite repeated attempts to have it addressed by Jeep, there has been no resolution.The malfunctioning UConnect system, crucial for safe vehicle operation by minimizing driver distraction, is not responding correctly, indicating a possible hardware or software failure. Given the importance of such systems for vehicle safety and the refusal of the manufacturer to correct the problem under warranty, I am seeking your intervention to ensure the issue is adequately addressed.I believe this could represent a broader safety issue that may affect other drivers and request that the NHTSA investigate the matter further to ensure vehicle safety is not compromised.Sincerely, XXXXX Attached is my husband's email communication chain. Other complaint information will be available from the Jeep internal system. We are not sure if this is an electrical problem. But we reported issues that seemed unrelated up until now whereas a strange smell and electrical malfunctions existed from the moment we purchased the vehicle brand new. It is odd that only select services requiring telecommunications don't work, but they do seem to work to contact Jeep. We mentioned this smell as exhaust or burning smells in the vehicle but were told this is normal essentially and have still not gotten a response from a Technical Team that either doesn't exist or is nor actively addressing the issue. It seems to be electronics involved and UConnect may be tertiary to the issue.
Corrective Action:
To the National Highway Traffic Safety Administration (NHTSA):Subject: Safety Issue Report: UConnect System Malfunction in Jeep VehicleDear NHTSA,I am writing to report a significant safety concern with the UConnect system in my Jeep, which has been malfunctioning for the past four months. The system's failure to recognize voice commands and manage remote commands compromises the vehicle's safety features, including hands-free calling and potentially emergency assistance services. This issue is covered under warranty, yet despite repeated attempts to have it addressed by Jeep, there has been no resolution.The malfunctioning UConnect system, crucial for safe vehicle operation by minimizing driver distraction, is not responding correctly, indicating a possible hardware or software failure. Given the importance of such systems for vehicle safety and the refusal of the manufacturer to correct the problem under warranty, I am seeking your intervention to ensure the issue is adequately addressed.I believe this could represent a broader safety issue that may affect other drivers and request that the NHTSA investigate the matter further to ensure vehicle safety is not compromised.Sincerely, XXXXX Attached is my husband's email communication chain. Other complaint information will be available from the Jeep internal system. We are not sure if this is an electrical problem. But we reported issues that seemed unrelated up until now whereas a strange smell and electrical malfunctions existed from the moment we purchased the vehicle brand new. It is odd that only select services requiring telecommunications don't work, but they do seem to work to contact Jeep. We mentioned this smell as exhaust or burning smells in the vehicle but were told this is normal essentially and have still not gotten a response from a Technical Team that either doesn't exist or is nor actively addressing the issue. It seems to be electronics involved and UConnect may be tertiary to the issue.
Additional Notes:
To the National Highway Traffic Safety Administration (NHTSA):Subject: Safety Issue Report: UConnect System Malfunction in Jeep VehicleDear NHTSA,I am writing to report a significant safety concern with the UConnect system in my Jeep, which has been malfunctioning for the past four months. The system's failure to recognize voice commands and manage remote commands compromises the vehicle's safety features, including hands-free calling and potentially emergency assistance services. This issue is covered under warranty, yet despite repeated attempts to have it addressed by Jeep, there has been no resolution.The malfunctioning UConnect system, crucial for safe vehicle operation by minimizing driver distraction, is not responding correctly, indicating a possible hardware or software failure. Given the importance of such systems for vehicle safety and the refusal of the manufacturer to correct the problem under warranty, I am seeking your intervention to ensure the issue is adequately addressed.I believe this could represent a broader safety issue that may affect other drivers and request that the NHTSA investigate the matter further to ensure vehicle safety is not compromised.Sincerely, XXXXX Attached is my husband's email communication chain. Other complaint information will be available from the Jeep internal system. We are not sure if this is an electrical problem. But we reported issues that seemed unrelated up until now whereas a strange smell and electrical malfunctions existed from the moment we purchased the vehicle brand new. It is odd that only select services requiring telecommunications don't work, but they do seem to work to contact Jeep. We mentioned this smell as exhaust or burning smells in the vehicle but were told this is normal essentially and have still not gotten a response from a Technical Team that either doesn't exist or is nor actively addressing the issue. It seems to be electronics involved and UConnect may be tertiary to the issue.
Mfg Campaign: 11572247
Recall Date: Feb 15, 2024
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
To the National Highway Traffic Safety Administration (NHTSA):Subject: Safety Issue Report: UConnect System Malfunction in Jeep VehicleDear NHTSA,I am writing to report a significant safety concern with the UConnect system in my Jeep, which has been malfunctioning for the past four months. The system's failure to recognize voice commands and manage remote commands compromises the vehicle's safety features, including hands-free calling and potentially emergency assistance services. This issue is covered under warranty, yet despite repeated attempts to have it addressed by Jeep, there has been no resolution.The malfunctioning UConnect system, crucial for safe vehicle operation by minimizing driver distraction, is not responding correctly, indicating a possible hardware or software failure. Given the importance of such systems for vehicle safety and the refusal of the manufacturer to correct the problem under warranty, I am seeking your intervention to ensure the issue is adequately addressed.I believe this could represent a broader safety issue that may affect other drivers and request that the NHTSA investigate the matter further to ensure vehicle safety is not compromised.Sincerely, XXXXX Attached is my husband's email communication chain. Other complaint information will be available from the Jeep internal system. We are not sure if this is an electrical problem. But we reported issues that seemed unrelated up until now whereas a strange smell and electrical malfunctions existed from the moment we purchased the vehicle brand new. It is odd that only select services requiring telecommunications don't work, but they do seem to work to contact Jeep. We mentioned this smell as exhaust or burning smells in the vehicle but were told this is normal essentially and have still not gotten a response from a Technical Team that either doesn't exist or is nor actively addressing the issue. It seems to be electronics involved and UConnect may be tertiary to the issue.
Corrective Action:
To the National Highway Traffic Safety Administration (NHTSA):Subject: Safety Issue Report: UConnect System Malfunction in Jeep VehicleDear NHTSA,I am writing to report a significant safety concern with the UConnect system in my Jeep, which has been malfunctioning for the past four months. The system's failure to recognize voice commands and manage remote commands compromises the vehicle's safety features, including hands-free calling and potentially emergency assistance services. This issue is covered under warranty, yet despite repeated attempts to have it addressed by Jeep, there has been no resolution.The malfunctioning UConnect system, crucial for safe vehicle operation by minimizing driver distraction, is not responding correctly, indicating a possible hardware or software failure. Given the importance of such systems for vehicle safety and the refusal of the manufacturer to correct the problem under warranty, I am seeking your intervention to ensure the issue is adequately addressed.I believe this could represent a broader safety issue that may affect other drivers and request that the NHTSA investigate the matter further to ensure vehicle safety is not compromised.Sincerely, XXXXX Attached is my husband's email communication chain. Other complaint information will be available from the Jeep internal system. We are not sure if this is an electrical problem. But we reported issues that seemed unrelated up until now whereas a strange smell and electrical malfunctions existed from the moment we purchased the vehicle brand new. It is odd that only select services requiring telecommunications don't work, but they do seem to work to contact Jeep. We mentioned this smell as exhaust or burning smells in the vehicle but were told this is normal essentially and have still not gotten a response from a Technical Team that either doesn't exist or is nor actively addressing the issue. It seems to be electronics involved and UConnect may be tertiary to the issue.
Additional Notes:
To the National Highway Traffic Safety Administration (NHTSA):Subject: Safety Issue Report: UConnect System Malfunction in Jeep VehicleDear NHTSA,I am writing to report a significant safety concern with the UConnect system in my Jeep, which has been malfunctioning for the past four months. The system's failure to recognize voice commands and manage remote commands compromises the vehicle's safety features, including hands-free calling and potentially emergency assistance services. This issue is covered under warranty, yet despite repeated attempts to have it addressed by Jeep, there has been no resolution.The malfunctioning UConnect system, crucial for safe vehicle operation by minimizing driver distraction, is not responding correctly, indicating a possible hardware or software failure. Given the importance of such systems for vehicle safety and the refusal of the manufacturer to correct the problem under warranty, I am seeking your intervention to ensure the issue is adequately addressed.I believe this could represent a broader safety issue that may affect other drivers and request that the NHTSA investigate the matter further to ensure vehicle safety is not compromised.Sincerely, XXXXX Attached is my husband's email communication chain. Other complaint information will be available from the Jeep internal system. We are not sure if this is an electrical problem. But we reported issues that seemed unrelated up until now whereas a strange smell and electrical malfunctions existed from the moment we purchased the vehicle brand new. It is odd that only select services requiring telecommunications don't work, but they do seem to work to contact Jeep. We mentioned this smell as exhaust or burning smells in the vehicle but were told this is normal essentially and have still not gotten a response from a Technical Team that either doesn't exist or is nor actively addressing the issue. It seems to be electronics involved and UConnect may be tertiary to the issue.
Mfg Campaign: 11572247
Recall Date: Feb 15, 2024
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
New vehicle with under 4,000 miles was being driven on a busy parkway when the engine suddenly stalled and would not restart. No visible warning lights prior to stall. Incident occurred just past the top of a hill, creating the potential for a rear-end collision. A police officer was called and arrived, parking behind the stalled vehicle with emergency lights flashing in order to prevent a collision. The driver of the vehicle tried repeatedly, 5 or 6 times to use the vehicle's built-in roadside assistance to get help but got disconnected every time before a tow truck could be dispatched. Vehicle was in the middle of the highway for over 20 minutes. Dealer confirmed engine has seized and has to be replaced.
Corrective Action:
New vehicle with under 4,000 miles was being driven on a busy parkway when the engine suddenly stalled and would not restart. No visible warning lights prior to stall. Incident occurred just past the top of a hill, creating the potential for a rear-end collision. A police officer was called and arrived, parking behind the stalled vehicle with emergency lights flashing in order to prevent a collision. The driver of the vehicle tried repeatedly, 5 or 6 times to use the vehicle's built-in roadside assistance to get help but got disconnected every time before a tow truck could be dispatched. Vehicle was in the middle of the highway for over 20 minutes. Dealer confirmed engine has seized and has to be replaced.
Additional Notes:
New vehicle with under 4,000 miles was being driven on a busy parkway when the engine suddenly stalled and would not restart. No visible warning lights prior to stall. Incident occurred just past the top of a hill, creating the potential for a rear-end collision. A police officer was called and arrived, parking behind the stalled vehicle with emergency lights flashing in order to prevent a collision. The driver of the vehicle tried repeatedly, 5 or 6 times to use the vehicle's built-in roadside assistance to get help but got disconnected every time before a tow truck could be dispatched. Vehicle was in the middle of the highway for over 20 minutes. Dealer confirmed engine has seized and has to be replaced.
Mfg Campaign: 11571594
Recall Date: Feb 13, 2024
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
New vehicle with under 4,000 miles was being driven on a busy parkway when the engine suddenly stalled and would not restart. No visible warning lights prior to stall. Incident occurred just past the top of a hill, creating the potential for a rear-end collision. A police officer was called and arrived, parking behind the stalled vehicle with emergency lights flashing in order to prevent a collision. The driver of the vehicle tried repeatedly, 5 or 6 times to use the vehicle's built-in roadside assistance to get help but got disconnected every time before a tow truck could be dispatched. Vehicle was in the middle of the highway for over 20 minutes. Dealer confirmed engine has seized and has to be replaced.
Corrective Action:
New vehicle with under 4,000 miles was being driven on a busy parkway when the engine suddenly stalled and would not restart. No visible warning lights prior to stall. Incident occurred just past the top of a hill, creating the potential for a rear-end collision. A police officer was called and arrived, parking behind the stalled vehicle with emergency lights flashing in order to prevent a collision. The driver of the vehicle tried repeatedly, 5 or 6 times to use the vehicle's built-in roadside assistance to get help but got disconnected every time before a tow truck could be dispatched. Vehicle was in the middle of the highway for over 20 minutes. Dealer confirmed engine has seized and has to be replaced.
Additional Notes:
New vehicle with under 4,000 miles was being driven on a busy parkway when the engine suddenly stalled and would not restart. No visible warning lights prior to stall. Incident occurred just past the top of a hill, creating the potential for a rear-end collision. A police officer was called and arrived, parking behind the stalled vehicle with emergency lights flashing in order to prevent a collision. The driver of the vehicle tried repeatedly, 5 or 6 times to use the vehicle's built-in roadside assistance to get help but got disconnected every time before a tow truck could be dispatched. Vehicle was in the middle of the highway for over 20 minutes. Dealer confirmed engine has seized and has to be replaced.
Mfg Campaign: 11571594
Recall Date: Feb 13, 2024
Chrysler (fca Us, Llc)
Defect Description:
SUSPENSION
Potential Consequences:
This is a new 2023 Grand Jeep Wagoneer Series III L with an inline six HO engine that seats eight passengers. After about 500 miles or less, we noticed the vehicle shaking at highway speeds. Since it has only worsened, it has been to the dealership four times for a fix, without a solution. They exchanged the Pirelli tires for a Michelin, which did not fix this vibration error. While at highway speeds, everything shakes; the front headrest visibility shakes a lot, and the water in water bottles in the center console has a funnel effect, which clearly shows it’s a vibration issue, not a bumpy road issue, also, while seated, the floorboard and the seats, motorist, and passenger you can noticeably feel the vehicle shaking; at one point, my wife started to feel sick. As a result, now she only rides in the back seat. This ultra-luxury vehicle has an intense vibration issue while at highway speeds; the roads are smooth, and we tested it across three states while doing a family trip; it's clearly something with the engine mounts, suspension, or a drive shaft that is not well balanced. The dealership told us that they could not do anything because they did not know how to fix it as they drove other vehicles, and some shook too, even worse at around 40mph. They stated this is normal for the vehicle. Well, it’s not normal for a vehicle, but it might be for this model because of poor engineering or QA parts issues. Either way, my vehicle is not safe to drive; with this vibration only getting worse, I fear it will cause a serious accident or damage the vehicle, shortening its life span, and at 120k, this should not be the case. We want what we paid for and want this issue fixed ASAP.
Corrective Action:
This is a new 2023 Grand Jeep Wagoneer Series III L with an inline six HO engine that seats eight passengers. After about 500 miles or less, we noticed the vehicle shaking at highway speeds. Since it has only worsened, it has been to the dealership four times for a fix, without a solution. They exchanged the Pirelli tires for a Michelin, which did not fix this vibration error. While at highway speeds, everything shakes; the front headrest visibility shakes a lot, and the water in water bottles in the center console has a funnel effect, which clearly shows it’s a vibration issue, not a bumpy road issue, also, while seated, the floorboard and the seats, motorist, and passenger you can noticeably feel the vehicle shaking; at one point, my wife started to feel sick. As a result, now she only rides in the back seat. This ultra-luxury vehicle has an intense vibration issue while at highway speeds; the roads are smooth, and we tested it across three states while doing a family trip; it's clearly something with the engine mounts, suspension, or a drive shaft that is not well balanced. The dealership told us that they could not do anything because they did not know how to fix it as they drove other vehicles, and some shook too, even worse at around 40mph. They stated this is normal for the vehicle. Well, it’s not normal for a vehicle, but it might be for this model because of poor engineering or QA parts issues. Either way, my vehicle is not safe to drive; with this vibration only getting worse, I fear it will cause a serious accident or damage the vehicle, shortening its life span, and at 120k, this should not be the case. We want what we paid for and want this issue fixed ASAP.
Additional Notes:
This is a new 2023 Grand Jeep Wagoneer Series III L with an inline six HO engine that seats eight passengers. After about 500 miles or less, we noticed the vehicle shaking at highway speeds. Since it has only worsened, it has been to the dealership four times for a fix, without a solution. They exchanged the Pirelli tires for a Michelin, which did not fix this vibration error. While at highway speeds, everything shakes; the front headrest visibility shakes a lot, and the water in water bottles in the center console has a funnel effect, which clearly shows it’s a vibration issue, not a bumpy road issue, also, while seated, the floorboard and the seats, motorist, and passenger you can noticeably feel the vehicle shaking; at one point, my wife started to feel sick. As a result, now she only rides in the back seat. This ultra-luxury vehicle has an intense vibration issue while at highway speeds; the roads are smooth, and we tested it across three states while doing a family trip; it's clearly something with the engine mounts, suspension, or a drive shaft that is not well balanced. The dealership told us that they could not do anything because they did not know how to fix it as they drove other vehicles, and some shook too, even worse at around 40mph. They stated this is normal for the vehicle. Well, it’s not normal for a vehicle, but it might be for this model because of poor engineering or QA parts issues. Either way, my vehicle is not safe to drive; with this vibration only getting worse, I fear it will cause a serious accident or damage the vehicle, shortening its life span, and at 120k, this should not be the case. We want what we paid for and want this issue fixed ASAP.
Mfg Campaign: 11566627
Recall Date: Jan 20, 2024
Chrysler (fca Us, Llc)
Defect Description:
WHEELS
Potential Consequences:
This is a new 2023 Grand Jeep Wagoneer Series III L with an inline six HO engine that seats eight passengers. After about 500 miles or less, we noticed the vehicle shaking at highway speeds. Since it has only worsened, it has been to the dealership four times for a fix, without a solution. They exchanged the Pirelli tires for a Michelin, which did not fix this vibration error. While at highway speeds, everything shakes; the front headrest visibility shakes a lot, and the water in water bottles in the center console has a funnel effect, which clearly shows it’s a vibration issue, not a bumpy road issue, also, while seated, the floorboard and the seats, motorist, and passenger you can noticeably feel the vehicle shaking; at one point, my wife started to feel sick. As a result, now she only rides in the back seat. This ultra-luxury vehicle has an intense vibration issue while at highway speeds; the roads are smooth, and we tested it across three states while doing a family trip; it's clearly something with the engine mounts, suspension, or a drive shaft that is not well balanced. The dealership told us that they could not do anything because they did not know how to fix it as they drove other vehicles, and some shook too, even worse at around 40mph. They stated this is normal for the vehicle. Well, it’s not normal for a vehicle, but it might be for this model because of poor engineering or QA parts issues. Either way, my vehicle is not safe to drive; with this vibration only getting worse, I fear it will cause a serious accident or damage the vehicle, shortening its life span, and at 120k, this should not be the case. We want what we paid for and want this issue fixed ASAP.
Corrective Action:
This is a new 2023 Grand Jeep Wagoneer Series III L with an inline six HO engine that seats eight passengers. After about 500 miles or less, we noticed the vehicle shaking at highway speeds. Since it has only worsened, it has been to the dealership four times for a fix, without a solution. They exchanged the Pirelli tires for a Michelin, which did not fix this vibration error. While at highway speeds, everything shakes; the front headrest visibility shakes a lot, and the water in water bottles in the center console has a funnel effect, which clearly shows it’s a vibration issue, not a bumpy road issue, also, while seated, the floorboard and the seats, motorist, and passenger you can noticeably feel the vehicle shaking; at one point, my wife started to feel sick. As a result, now she only rides in the back seat. This ultra-luxury vehicle has an intense vibration issue while at highway speeds; the roads are smooth, and we tested it across three states while doing a family trip; it's clearly something with the engine mounts, suspension, or a drive shaft that is not well balanced. The dealership told us that they could not do anything because they did not know how to fix it as they drove other vehicles, and some shook too, even worse at around 40mph. They stated this is normal for the vehicle. Well, it’s not normal for a vehicle, but it might be for this model because of poor engineering or QA parts issues. Either way, my vehicle is not safe to drive; with this vibration only getting worse, I fear it will cause a serious accident or damage the vehicle, shortening its life span, and at 120k, this should not be the case. We want what we paid for and want this issue fixed ASAP.
Additional Notes:
This is a new 2023 Grand Jeep Wagoneer Series III L with an inline six HO engine that seats eight passengers. After about 500 miles or less, we noticed the vehicle shaking at highway speeds. Since it has only worsened, it has been to the dealership four times for a fix, without a solution. They exchanged the Pirelli tires for a Michelin, which did not fix this vibration error. While at highway speeds, everything shakes; the front headrest visibility shakes a lot, and the water in water bottles in the center console has a funnel effect, which clearly shows it’s a vibration issue, not a bumpy road issue, also, while seated, the floorboard and the seats, motorist, and passenger you can noticeably feel the vehicle shaking; at one point, my wife started to feel sick. As a result, now she only rides in the back seat. This ultra-luxury vehicle has an intense vibration issue while at highway speeds; the roads are smooth, and we tested it across three states while doing a family trip; it's clearly something with the engine mounts, suspension, or a drive shaft that is not well balanced. The dealership told us that they could not do anything because they did not know how to fix it as they drove other vehicles, and some shook too, even worse at around 40mph. They stated this is normal for the vehicle. Well, it’s not normal for a vehicle, but it might be for this model because of poor engineering or QA parts issues. Either way, my vehicle is not safe to drive; with this vibration only getting worse, I fear it will cause a serious accident or damage the vehicle, shortening its life span, and at 120k, this should not be the case. We want what we paid for and want this issue fixed ASAP.
Mfg Campaign: 11566627
Recall Date: Jan 20, 2024
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
This is a new 2023 Grand Jeep Wagoneer Series III L with an inline six HO engine that seats eight passengers. After about 500 miles or less, we noticed the vehicle shaking at highway speeds. Since it has only worsened, it has been to the dealership four times for a fix, without a solution. They exchanged the Pirelli tires for a Michelin, which did not fix this vibration error. While at highway speeds, everything shakes; the front headrest visibility shakes a lot, and the water in water bottles in the center console has a funnel effect, which clearly shows it’s a vibration issue, not a bumpy road issue, also, while seated, the floorboard and the seats, motorist, and passenger you can noticeably feel the vehicle shaking; at one point, my wife started to feel sick. As a result, now she only rides in the back seat. This ultra-luxury vehicle has an intense vibration issue while at highway speeds; the roads are smooth, and we tested it across three states while doing a family trip; it's clearly something with the engine mounts, suspension, or a drive shaft that is not well balanced. The dealership told us that they could not do anything because they did not know how to fix it as they drove other vehicles, and some shook too, even worse at around 40mph. They stated this is normal for the vehicle. Well, it’s not normal for a vehicle, but it might be for this model because of poor engineering or QA parts issues. Either way, my vehicle is not safe to drive; with this vibration only getting worse, I fear it will cause a serious accident or damage the vehicle, shortening its life span, and at 120k, this should not be the case. We want what we paid for and want this issue fixed ASAP.
Corrective Action:
This is a new 2023 Grand Jeep Wagoneer Series III L with an inline six HO engine that seats eight passengers. After about 500 miles or less, we noticed the vehicle shaking at highway speeds. Since it has only worsened, it has been to the dealership four times for a fix, without a solution. They exchanged the Pirelli tires for a Michelin, which did not fix this vibration error. While at highway speeds, everything shakes; the front headrest visibility shakes a lot, and the water in water bottles in the center console has a funnel effect, which clearly shows it’s a vibration issue, not a bumpy road issue, also, while seated, the floorboard and the seats, motorist, and passenger you can noticeably feel the vehicle shaking; at one point, my wife started to feel sick. As a result, now she only rides in the back seat. This ultra-luxury vehicle has an intense vibration issue while at highway speeds; the roads are smooth, and we tested it across three states while doing a family trip; it's clearly something with the engine mounts, suspension, or a drive shaft that is not well balanced. The dealership told us that they could not do anything because they did not know how to fix it as they drove other vehicles, and some shook too, even worse at around 40mph. They stated this is normal for the vehicle. Well, it’s not normal for a vehicle, but it might be for this model because of poor engineering or QA parts issues. Either way, my vehicle is not safe to drive; with this vibration only getting worse, I fear it will cause a serious accident or damage the vehicle, shortening its life span, and at 120k, this should not be the case. We want what we paid for and want this issue fixed ASAP.
Additional Notes:
This is a new 2023 Grand Jeep Wagoneer Series III L with an inline six HO engine that seats eight passengers. After about 500 miles or less, we noticed the vehicle shaking at highway speeds. Since it has only worsened, it has been to the dealership four times for a fix, without a solution. They exchanged the Pirelli tires for a Michelin, which did not fix this vibration error. While at highway speeds, everything shakes; the front headrest visibility shakes a lot, and the water in water bottles in the center console has a funnel effect, which clearly shows it’s a vibration issue, not a bumpy road issue, also, while seated, the floorboard and the seats, motorist, and passenger you can noticeably feel the vehicle shaking; at one point, my wife started to feel sick. As a result, now she only rides in the back seat. This ultra-luxury vehicle has an intense vibration issue while at highway speeds; the roads are smooth, and we tested it across three states while doing a family trip; it's clearly something with the engine mounts, suspension, or a drive shaft that is not well balanced. The dealership told us that they could not do anything because they did not know how to fix it as they drove other vehicles, and some shook too, even worse at around 40mph. They stated this is normal for the vehicle. Well, it’s not normal for a vehicle, but it might be for this model because of poor engineering or QA parts issues. Either way, my vehicle is not safe to drive; with this vibration only getting worse, I fear it will cause a serious accident or damage the vehicle, shortening its life span, and at 120k, this should not be the case. We want what we paid for and want this issue fixed ASAP.
Mfg Campaign: 11566627
Recall Date: Jan 20, 2024
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
A power failure inside the vehicle causing it to crash at a gas station it's been in a shop for almost 3 months now while we are paying almost 2k a month for the loan, we asked Jeep to cancel the contract and give us our money back they refuse since we had so many problems since we brought that brand new vehicle. We need help from your organization now.
Corrective Action:
A power failure inside the vehicle causing it to crash at a gas station it's been in a shop for almost 3 months now while we are paying almost 2k a month for the loan, we asked Jeep to cancel the contract and give us our money back they refuse since we had so many problems since we brought that brand new vehicle. We need help from your organization now.
Additional Notes:
A power failure inside the vehicle causing it to crash at a gas station it's been in a shop for almost 3 months now while we are paying almost 2k a month for the loan, we asked Jeep to cancel the contract and give us our money back they refuse since we had so many problems since we brought that brand new vehicle. We need help from your organization now.
Mfg Campaign: 11564894
Recall Date: Jan 11, 2024
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