Complaints & Recalls
Official Safety Recalls - Important!
7 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2021-2022 Dodge Durango, 2021-2023 Chrysler Pacifica, Jeep Grand Cherokee L, 2022 Ram 1500, 2500, 3500, Chrysler Voyager, 2022-2023 Jeep Compass, Grand Cherokee, Wagoneer, Grand Wagoneer, andRam Promaster vehicles. The radio software may prevent the rearview image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 66B, 79B
Recall Date: Jun 13, 2024
Chrysler (fca Us, Llc) (stellantis)
Safety Issue:
Chrysler (FCA US, LLC) (Stellantis) is recalling certain 2023-2024 Ram 1500, Jeep Wrangler, Jeep Wagoneer, Jeep Grand Wagoneer, Chrysler Pacifica, Ram 3500, Ram 3500 cab chassis, Ram 2500, Ram 4500 cab chassis, Ram 5500 cab chassis, 2023 Jeep Gladiator, Jeep Grand Cherokee, Jeep Grand Cherokee L, Ram 3500 Cab Chassis with a GVWR less than 10,000 lbs., and Chrysler Voyager vehicles. The steering column control module may not be welded properly, which can prevent the driver's air bag from deploying in a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 14B,33B,34B,35B,36B
Recall Date: Mar 14, 2024
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2022-2024 Jeep Wagoneer and Grand Wagoneer vehicles. The third-row seat belts may not allow occupants to properly access or fasten the seat belt to the buckle. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 208, "Occupant Crash Protection" and 209, "Seat Belt Assemblies."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: A7A
Recall Date: Oct 26, 2023
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2022-2023 Jeep Grand Cherokee, 2021-2023 Jeep Grand Cherokee L, and 2022-2024 Jeep Wagoneer and Grand Wagoneer vehicles. The Central Vision Park Assist module (CVPAM) software may prevent the rearview image from displaying when the vehicle is placed in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 56A
Recall Date: Aug 14, 2023
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2022-2023 Jeep Wagoneer and Grand Wagoneer vehicles. The upper B-pillar interior trim may not be fully seated and could interfere with the side curtain air bag (SABIC) deployment. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 226, "Ejection Mitigation."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 76A
Recall Date: Aug 3, 2023
Consumer Complaints
51 ComplaintsChrysler (fca Us, Llc)
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
The driver side sunvisor comes loose and dangles causing an unsafe driving condition. Dealership has repaired multiple times but it continues to happen. It is an inherent design flaw that is going to cause accidents and ultimately loss of life.
Corrective Action:
The driver side sunvisor comes loose and dangles causing an unsafe driving condition. Dealership has repaired multiple times but it continues to happen. It is an inherent design flaw that is going to cause accidents and ultimately loss of life.
Additional Notes:
The driver side sunvisor comes loose and dangles causing an unsafe driving condition. Dealership has repaired multiple times but it continues to happen. It is an inherent design flaw that is going to cause accidents and ultimately loss of life.
Mfg Campaign: 11676442
Recall Date: Jul 27, 2025
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
While driving my 2023 Grand Wagoneer the Serv 4WD light and dash spelled out Service four wheel drive, it lit up the anti collision light, ECS, TCS, and HOLD!. The parking brake also engaged automatically while driving at least 4 times. This is a serious safety concern to allow a vehicle to continue driving with the ability to automatically engage the parking brake while driving. The safety of my entire family was put at risk. I currently have the vehicle sitting at the dealership to be diagnosed and reproduced as the vehicle lost all power after this incident. Another serious safety concern is the total loss of power with no notice. This could easily have been while I was driving and caused a serious accident and possible fatalities.
Corrective Action:
While driving my 2023 Grand Wagoneer the Serv 4WD light and dash spelled out Service four wheel drive, it lit up the anti collision light, ECS, TCS, and HOLD!. The parking brake also engaged automatically while driving at least 4 times. This is a serious safety concern to allow a vehicle to continue driving with the ability to automatically engage the parking brake while driving. The safety of my entire family was put at risk. I currently have the vehicle sitting at the dealership to be diagnosed and reproduced as the vehicle lost all power after this incident. Another serious safety concern is the total loss of power with no notice. This could easily have been while I was driving and caused a serious accident and possible fatalities.
Additional Notes:
While driving my 2023 Grand Wagoneer the Serv 4WD light and dash spelled out Service four wheel drive, it lit up the anti collision light, ECS, TCS, and HOLD!. The parking brake also engaged automatically while driving at least 4 times. This is a serious safety concern to allow a vehicle to continue driving with the ability to automatically engage the parking brake while driving. The safety of my entire family was put at risk. I currently have the vehicle sitting at the dealership to be diagnosed and reproduced as the vehicle lost all power after this incident. Another serious safety concern is the total loss of power with no notice. This could easily have been while I was driving and caused a serious accident and possible fatalities.
Mfg Campaign: 11673436
Recall Date: Jul 14, 2025
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
While driving my 2023 Grand Wagoneer the Serv 4WD light and dash spelled out Service four wheel drive, it lit up the anti collision light, ECS, TCS, and HOLD!. The parking brake also engaged automatically while driving at least 4 times. This is a serious safety concern to allow a vehicle to continue driving with the ability to automatically engage the parking brake while driving. The safety of my entire family was put at risk. I currently have the vehicle sitting at the dealership to be diagnosed and reproduced as the vehicle lost all power after this incident. Another serious safety concern is the total loss of power with no notice. This could easily have been while I was driving and caused a serious accident and possible fatalities.
Corrective Action:
While driving my 2023 Grand Wagoneer the Serv 4WD light and dash spelled out Service four wheel drive, it lit up the anti collision light, ECS, TCS, and HOLD!. The parking brake also engaged automatically while driving at least 4 times. This is a serious safety concern to allow a vehicle to continue driving with the ability to automatically engage the parking brake while driving. The safety of my entire family was put at risk. I currently have the vehicle sitting at the dealership to be diagnosed and reproduced as the vehicle lost all power after this incident. Another serious safety concern is the total loss of power with no notice. This could easily have been while I was driving and caused a serious accident and possible fatalities.
Additional Notes:
While driving my 2023 Grand Wagoneer the Serv 4WD light and dash spelled out Service four wheel drive, it lit up the anti collision light, ECS, TCS, and HOLD!. The parking brake also engaged automatically while driving at least 4 times. This is a serious safety concern to allow a vehicle to continue driving with the ability to automatically engage the parking brake while driving. The safety of my entire family was put at risk. I currently have the vehicle sitting at the dealership to be diagnosed and reproduced as the vehicle lost all power after this incident. Another serious safety concern is the total loss of power with no notice. This could easily have been while I was driving and caused a serious accident and possible fatalities.
Mfg Campaign: 11673436
Recall Date: Jul 14, 2025
Chrysler (fca Us, Llc)
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
While driving my 2023 Grand Wagoneer the Serv 4WD light and dash spelled out Service four wheel drive, it lit up the anti collision light, ECS, TCS, and HOLD!. The parking brake also engaged automatically while driving at least 4 times. This is a serious safety concern to allow a vehicle to continue driving with the ability to automatically engage the parking brake while driving. The safety of my entire family was put at risk. I currently have the vehicle sitting at the dealership to be diagnosed and reproduced as the vehicle lost all power after this incident. Another serious safety concern is the total loss of power with no notice. This could easily have been while I was driving and caused a serious accident and possible fatalities.
Corrective Action:
While driving my 2023 Grand Wagoneer the Serv 4WD light and dash spelled out Service four wheel drive, it lit up the anti collision light, ECS, TCS, and HOLD!. The parking brake also engaged automatically while driving at least 4 times. This is a serious safety concern to allow a vehicle to continue driving with the ability to automatically engage the parking brake while driving. The safety of my entire family was put at risk. I currently have the vehicle sitting at the dealership to be diagnosed and reproduced as the vehicle lost all power after this incident. Another serious safety concern is the total loss of power with no notice. This could easily have been while I was driving and caused a serious accident and possible fatalities.
Additional Notes:
While driving my 2023 Grand Wagoneer the Serv 4WD light and dash spelled out Service four wheel drive, it lit up the anti collision light, ECS, TCS, and HOLD!. The parking brake also engaged automatically while driving at least 4 times. This is a serious safety concern to allow a vehicle to continue driving with the ability to automatically engage the parking brake while driving. The safety of my entire family was put at risk. I currently have the vehicle sitting at the dealership to be diagnosed and reproduced as the vehicle lost all power after this incident. Another serious safety concern is the total loss of power with no notice. This could easily have been while I was driving and caused a serious accident and possible fatalities.
Mfg Campaign: 11673436
Recall Date: Jul 14, 2025
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
See attached document for complaint.
Corrective Action:
See attached document for complaint.
Additional Notes:
See attached document for complaint.
Mfg Campaign: 11659786
Recall Date: May 8, 2025
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2023 Jeep Grand Wagoneer. The contact stated that while driving at an undisclosed speed, the vehicle stalled, and the engine overheated with the check engine warning light illuminated. The vehicle was restarted; however, the failure recurred. The vehicle was taken to the dealer where it was diagnosed that the fuel sensor had failed and needed to be replaced. The vehicle was repaired; however, the failure recurred. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power with the check engine warning light illuminated. The vehicle was restarted. The vehicle was taken to the dealer where it was diagnosed that the fuel sensor failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 33,363.
Corrective Action:
The contact owns a 2023 Jeep Grand Wagoneer. The contact stated that while driving at an undisclosed speed, the vehicle stalled, and the engine overheated with the check engine warning light illuminated. The vehicle was restarted; however, the failure recurred. The vehicle was taken to the dealer where it was diagnosed that the fuel sensor had failed and needed to be replaced. The vehicle was repaired; however, the failure recurred. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power with the check engine warning light illuminated. The vehicle was restarted. The vehicle was taken to the dealer where it was diagnosed that the fuel sensor failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 33,363.
Additional Notes:
The contact owns a 2023 Jeep Grand Wagoneer. The contact stated that while driving at an undisclosed speed, the vehicle stalled, and the engine overheated with the check engine warning light illuminated. The vehicle was restarted; however, the failure recurred. The vehicle was taken to the dealer where it was diagnosed that the fuel sensor had failed and needed to be replaced. The vehicle was repaired; however, the failure recurred. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power with the check engine warning light illuminated. The vehicle was restarted. The vehicle was taken to the dealer where it was diagnosed that the fuel sensor failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 33,363.
Mfg Campaign: 11644627
Recall Date: Feb 24, 2025
Chrysler (fca Us, Llc)
Defect Description:
FUEL SYSTEM, GASOLINE
Potential Consequences:
The contact owns a 2023 Jeep Grand Wagoneer. The contact stated that while driving at an undisclosed speed, the vehicle stalled, and the engine overheated with the check engine warning light illuminated. The vehicle was restarted; however, the failure recurred. The vehicle was taken to the dealer where it was diagnosed that the fuel sensor had failed and needed to be replaced. The vehicle was repaired; however, the failure recurred. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power with the check engine warning light illuminated. The vehicle was restarted. The vehicle was taken to the dealer where it was diagnosed that the fuel sensor failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 33,363.
Corrective Action:
The contact owns a 2023 Jeep Grand Wagoneer. The contact stated that while driving at an undisclosed speed, the vehicle stalled, and the engine overheated with the check engine warning light illuminated. The vehicle was restarted; however, the failure recurred. The vehicle was taken to the dealer where it was diagnosed that the fuel sensor had failed and needed to be replaced. The vehicle was repaired; however, the failure recurred. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power with the check engine warning light illuminated. The vehicle was restarted. The vehicle was taken to the dealer where it was diagnosed that the fuel sensor failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 33,363.
Additional Notes:
The contact owns a 2023 Jeep Grand Wagoneer. The contact stated that while driving at an undisclosed speed, the vehicle stalled, and the engine overheated with the check engine warning light illuminated. The vehicle was restarted; however, the failure recurred. The vehicle was taken to the dealer where it was diagnosed that the fuel sensor had failed and needed to be replaced. The vehicle was repaired; however, the failure recurred. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power with the check engine warning light illuminated. The vehicle was restarted. The vehicle was taken to the dealer where it was diagnosed that the fuel sensor failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 33,363.
Mfg Campaign: 11644627
Recall Date: Feb 24, 2025
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
On Sunday, February 2nd we were driving down the highway when the front sunroof on my Wagoneer spontaneously exploded. Thankfully I had the shade closed, so it caught the broken glass. Had it been open, who knows what would've happened. There were no other cars around, no overpass...just us on the highway. The dealer has the vehicle now, but it doesn't sound like it will be covered under our warranty. However, when I google "my wagoneer sunroof exploded," there are tons of results of people having the same experience.
Corrective Action:
On Sunday, February 2nd we were driving down the highway when the front sunroof on my Wagoneer spontaneously exploded. Thankfully I had the shade closed, so it caught the broken glass. Had it been open, who knows what would've happened. There were no other cars around, no overpass...just us on the highway. The dealer has the vehicle now, but it doesn't sound like it will be covered under our warranty. However, when I google "my wagoneer sunroof exploded," there are tons of results of people having the same experience.
Additional Notes:
On Sunday, February 2nd we were driving down the highway when the front sunroof on my Wagoneer spontaneously exploded. Thankfully I had the shade closed, so it caught the broken glass. Had it been open, who knows what would've happened. There were no other cars around, no overpass...just us on the highway. The dealer has the vehicle now, but it doesn't sound like it will be covered under our warranty. However, when I google "my wagoneer sunroof exploded," there are tons of results of people having the same experience.
Mfg Campaign: 11640606
Recall Date: Feb 4, 2025
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
While driving 25mph, the brakes went out. 2 warning lights came up " service electronic stability control" followed by "service anti-lock brake system" We were able to pull into another lane and still to a stop but vehicle was not responding to brake being floored.
Corrective Action:
While driving 25mph, the brakes went out. 2 warning lights came up " service electronic stability control" followed by "service anti-lock brake system" We were able to pull into another lane and still to a stop but vehicle was not responding to brake being floored.
Additional Notes:
While driving 25mph, the brakes went out. 2 warning lights came up " service electronic stability control" followed by "service anti-lock brake system" We were able to pull into another lane and still to a stop but vehicle was not responding to brake being floored.
Mfg Campaign: 11632484
Recall Date: Dec 26, 2024
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
While driving 25mph, the brakes went out. 2 warning lights came up " service electronic stability control" followed by "service anti-lock brake system" We were able to pull into another lane and still to a stop but vehicle was not responding to brake being floored.
Corrective Action:
While driving 25mph, the brakes went out. 2 warning lights came up " service electronic stability control" followed by "service anti-lock brake system" We were able to pull into another lane and still to a stop but vehicle was not responding to brake being floored.
Additional Notes:
While driving 25mph, the brakes went out. 2 warning lights came up " service electronic stability control" followed by "service anti-lock brake system" We were able to pull into another lane and still to a stop but vehicle was not responding to brake being floored.
Mfg Campaign: 11632484
Recall Date: Dec 26, 2024
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
My camera system does not send the camera views from any of the 4 camera locations to my radio screen. Rear camera including when I put in reverse, front view and 360 degree view all do not report to the radio screen, it is black with the parking assist lines.
Corrective Action:
My camera system does not send the camera views from any of the 4 camera locations to my radio screen. Rear camera including when I put in reverse, front view and 360 degree view all do not report to the radio screen, it is black with the parking assist lines.
Additional Notes:
My camera system does not send the camera views from any of the 4 camera locations to my radio screen. Rear camera including when I put in reverse, front view and 360 degree view all do not report to the radio screen, it is black with the parking assist lines.
Mfg Campaign: 11632085
Recall Date: Dec 23, 2024
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
We the dealership technician had the vehicle for a repair, he was driving it back-and-forth to work like he owned the car and one day He was leaving his home to go to work and the suspension failed so that had to be fixed and that was back on one of the many time it was in the shop. The stop/start engine doesn’t engage for me when I break for me. For me to get it to engage I have to slam on the break as if I was bracing for an accident and then the stop/star engine mode will engage. I think this vehicle has had five clusters replaced in the car, due to the parking sensors, side warning sensors not working. I believe the fifth one went in Dec 2024 once again. The vehicle was in the shop from November 22, 2024 until yesterday DecemberI 2, 2024 when I picked it up. I got home and the parking sensors didn’t beep off and I could’ve crashed it into my garage door and I went through the system and it was already selected to beep but didn’t, then I started getting a message saying that the side warning sensors are unavailable. I put it in reverse it tells me the wipers are off, so maybe all the clusters that they’re making are faulty. The Jeep Retention Customer Service even sent a specialist, technician assistant to the dealership twice or three times to deal with this issue and it’s still not fixed. The dealership Service Center has put in request for answers of how to fix these problems and have had to wait weeks for answers because they don’t know the answers of how to fix the problems with these vehicles and they send a specialist and still the problems still occur they say put in a new cluster a new cluster gets put in the problem still happens. The part is shipped directly from a manufacturer and they have no ETA on that part and my car would still be in the shop, but the Jeep Retention Customer Service Rep had it expedited but the problem is still ongoing. THERE NEEDS TO BE A RECALL ON THIS CAR AND PEOPLE SHOULD GET THEIR MONEY BACK
Corrective Action:
We the dealership technician had the vehicle for a repair, he was driving it back-and-forth to work like he owned the car and one day He was leaving his home to go to work and the suspension failed so that had to be fixed and that was back on one of the many time it was in the shop. The stop/start engine doesn’t engage for me when I break for me. For me to get it to engage I have to slam on the break as if I was bracing for an accident and then the stop/star engine mode will engage. I think this vehicle has had five clusters replaced in the car, due to the parking sensors, side warning sensors not working. I believe the fifth one went in Dec 2024 once again. The vehicle was in the shop from November 22, 2024 until yesterday DecemberI 2, 2024 when I picked it up. I got home and the parking sensors didn’t beep off and I could’ve crashed it into my garage door and I went through the system and it was already selected to beep but didn’t, then I started getting a message saying that the side warning sensors are unavailable. I put it in reverse it tells me the wipers are off, so maybe all the clusters that they’re making are faulty. The Jeep Retention Customer Service even sent a specialist, technician assistant to the dealership twice or three times to deal with this issue and it’s still not fixed. The dealership Service Center has put in request for answers of how to fix these problems and have had to wait weeks for answers because they don’t know the answers of how to fix the problems with these vehicles and they send a specialist and still the problems still occur they say put in a new cluster a new cluster gets put in the problem still happens. The part is shipped directly from a manufacturer and they have no ETA on that part and my car would still be in the shop, but the Jeep Retention Customer Service Rep had it expedited but the problem is still ongoing. THERE NEEDS TO BE A RECALL ON THIS CAR AND PEOPLE SHOULD GET THEIR MONEY BACK
Additional Notes:
We the dealership technician had the vehicle for a repair, he was driving it back-and-forth to work like he owned the car and one day He was leaving his home to go to work and the suspension failed so that had to be fixed and that was back on one of the many time it was in the shop. The stop/start engine doesn’t engage for me when I break for me. For me to get it to engage I have to slam on the break as if I was bracing for an accident and then the stop/star engine mode will engage. I think this vehicle has had five clusters replaced in the car, due to the parking sensors, side warning sensors not working. I believe the fifth one went in Dec 2024 once again. The vehicle was in the shop from November 22, 2024 until yesterday DecemberI 2, 2024 when I picked it up. I got home and the parking sensors didn’t beep off and I could’ve crashed it into my garage door and I went through the system and it was already selected to beep but didn’t, then I started getting a message saying that the side warning sensors are unavailable. I put it in reverse it tells me the wipers are off, so maybe all the clusters that they’re making are faulty. The Jeep Retention Customer Service even sent a specialist, technician assistant to the dealership twice or three times to deal with this issue and it’s still not fixed. The dealership Service Center has put in request for answers of how to fix these problems and have had to wait weeks for answers because they don’t know the answers of how to fix the problems with these vehicles and they send a specialist and still the problems still occur they say put in a new cluster a new cluster gets put in the problem still happens. The part is shipped directly from a manufacturer and they have no ETA on that part and my car would still be in the shop, but the Jeep Retention Customer Service Rep had it expedited but the problem is still ongoing. THERE NEEDS TO BE A RECALL ON THIS CAR AND PEOPLE SHOULD GET THEIR MONEY BACK
Mfg Campaign: 11630529
Recall Date: Dec 13, 2024
Chrysler (fca Us, Llc)
Defect Description:
SUSPENSION
Potential Consequences:
We the dealership technician had the vehicle for a repair, he was driving it back-and-forth to work like he owned the car and one day He was leaving his home to go to work and the suspension failed so that had to be fixed and that was back on one of the many time it was in the shop. The stop/start engine doesn’t engage for me when I break for me. For me to get it to engage I have to slam on the break as if I was bracing for an accident and then the stop/star engine mode will engage. I think this vehicle has had five clusters replaced in the car, due to the parking sensors, side warning sensors not working. I believe the fifth one went in Dec 2024 once again. The vehicle was in the shop from November 22, 2024 until yesterday DecemberI 2, 2024 when I picked it up. I got home and the parking sensors didn’t beep off and I could’ve crashed it into my garage door and I went through the system and it was already selected to beep but didn’t, then I started getting a message saying that the side warning sensors are unavailable. I put it in reverse it tells me the wipers are off, so maybe all the clusters that they’re making are faulty. The Jeep Retention Customer Service even sent a specialist, technician assistant to the dealership twice or three times to deal with this issue and it’s still not fixed. The dealership Service Center has put in request for answers of how to fix these problems and have had to wait weeks for answers because they don’t know the answers of how to fix the problems with these vehicles and they send a specialist and still the problems still occur they say put in a new cluster a new cluster gets put in the problem still happens. The part is shipped directly from a manufacturer and they have no ETA on that part and my car would still be in the shop, but the Jeep Retention Customer Service Rep had it expedited but the problem is still ongoing. THERE NEEDS TO BE A RECALL ON THIS CAR AND PEOPLE SHOULD GET THEIR MONEY BACK
Corrective Action:
We the dealership technician had the vehicle for a repair, he was driving it back-and-forth to work like he owned the car and one day He was leaving his home to go to work and the suspension failed so that had to be fixed and that was back on one of the many time it was in the shop. The stop/start engine doesn’t engage for me when I break for me. For me to get it to engage I have to slam on the break as if I was bracing for an accident and then the stop/star engine mode will engage. I think this vehicle has had five clusters replaced in the car, due to the parking sensors, side warning sensors not working. I believe the fifth one went in Dec 2024 once again. The vehicle was in the shop from November 22, 2024 until yesterday DecemberI 2, 2024 when I picked it up. I got home and the parking sensors didn’t beep off and I could’ve crashed it into my garage door and I went through the system and it was already selected to beep but didn’t, then I started getting a message saying that the side warning sensors are unavailable. I put it in reverse it tells me the wipers are off, so maybe all the clusters that they’re making are faulty. The Jeep Retention Customer Service even sent a specialist, technician assistant to the dealership twice or three times to deal with this issue and it’s still not fixed. The dealership Service Center has put in request for answers of how to fix these problems and have had to wait weeks for answers because they don’t know the answers of how to fix the problems with these vehicles and they send a specialist and still the problems still occur they say put in a new cluster a new cluster gets put in the problem still happens. The part is shipped directly from a manufacturer and they have no ETA on that part and my car would still be in the shop, but the Jeep Retention Customer Service Rep had it expedited but the problem is still ongoing. THERE NEEDS TO BE A RECALL ON THIS CAR AND PEOPLE SHOULD GET THEIR MONEY BACK
Additional Notes:
We the dealership technician had the vehicle for a repair, he was driving it back-and-forth to work like he owned the car and one day He was leaving his home to go to work and the suspension failed so that had to be fixed and that was back on one of the many time it was in the shop. The stop/start engine doesn’t engage for me when I break for me. For me to get it to engage I have to slam on the break as if I was bracing for an accident and then the stop/star engine mode will engage. I think this vehicle has had five clusters replaced in the car, due to the parking sensors, side warning sensors not working. I believe the fifth one went in Dec 2024 once again. The vehicle was in the shop from November 22, 2024 until yesterday DecemberI 2, 2024 when I picked it up. I got home and the parking sensors didn’t beep off and I could’ve crashed it into my garage door and I went through the system and it was already selected to beep but didn’t, then I started getting a message saying that the side warning sensors are unavailable. I put it in reverse it tells me the wipers are off, so maybe all the clusters that they’re making are faulty. The Jeep Retention Customer Service even sent a specialist, technician assistant to the dealership twice or three times to deal with this issue and it’s still not fixed. The dealership Service Center has put in request for answers of how to fix these problems and have had to wait weeks for answers because they don’t know the answers of how to fix the problems with these vehicles and they send a specialist and still the problems still occur they say put in a new cluster a new cluster gets put in the problem still happens. The part is shipped directly from a manufacturer and they have no ETA on that part and my car would still be in the shop, but the Jeep Retention Customer Service Rep had it expedited but the problem is still ongoing. THERE NEEDS TO BE A RECALL ON THIS CAR AND PEOPLE SHOULD GET THEIR MONEY BACK
Mfg Campaign: 11630529
Recall Date: Dec 13, 2024
Chrysler (fca Us, Llc)
Defect Description:
LANE DEPARTURE: BLIND SPOT DETECTION
Potential Consequences:
We the dealership technician had the vehicle for a repair, he was driving it back-and-forth to work like he owned the car and one day He was leaving his home to go to work and the suspension failed so that had to be fixed and that was back on one of the many time it was in the shop. The stop/start engine doesn’t engage for me when I break for me. For me to get it to engage I have to slam on the break as if I was bracing for an accident and then the stop/star engine mode will engage. I think this vehicle has had five clusters replaced in the car, due to the parking sensors, side warning sensors not working. I believe the fifth one went in Dec 2024 once again. The vehicle was in the shop from November 22, 2024 until yesterday DecemberI 2, 2024 when I picked it up. I got home and the parking sensors didn’t beep off and I could’ve crashed it into my garage door and I went through the system and it was already selected to beep but didn’t, then I started getting a message saying that the side warning sensors are unavailable. I put it in reverse it tells me the wipers are off, so maybe all the clusters that they’re making are faulty. The Jeep Retention Customer Service even sent a specialist, technician assistant to the dealership twice or three times to deal with this issue and it’s still not fixed. The dealership Service Center has put in request for answers of how to fix these problems and have had to wait weeks for answers because they don’t know the answers of how to fix the problems with these vehicles and they send a specialist and still the problems still occur they say put in a new cluster a new cluster gets put in the problem still happens. The part is shipped directly from a manufacturer and they have no ETA on that part and my car would still be in the shop, but the Jeep Retention Customer Service Rep had it expedited but the problem is still ongoing. THERE NEEDS TO BE A RECALL ON THIS CAR AND PEOPLE SHOULD GET THEIR MONEY BACK
Corrective Action:
We the dealership technician had the vehicle for a repair, he was driving it back-and-forth to work like he owned the car and one day He was leaving his home to go to work and the suspension failed so that had to be fixed and that was back on one of the many time it was in the shop. The stop/start engine doesn’t engage for me when I break for me. For me to get it to engage I have to slam on the break as if I was bracing for an accident and then the stop/star engine mode will engage. I think this vehicle has had five clusters replaced in the car, due to the parking sensors, side warning sensors not working. I believe the fifth one went in Dec 2024 once again. The vehicle was in the shop from November 22, 2024 until yesterday DecemberI 2, 2024 when I picked it up. I got home and the parking sensors didn’t beep off and I could’ve crashed it into my garage door and I went through the system and it was already selected to beep but didn’t, then I started getting a message saying that the side warning sensors are unavailable. I put it in reverse it tells me the wipers are off, so maybe all the clusters that they’re making are faulty. The Jeep Retention Customer Service even sent a specialist, technician assistant to the dealership twice or three times to deal with this issue and it’s still not fixed. The dealership Service Center has put in request for answers of how to fix these problems and have had to wait weeks for answers because they don’t know the answers of how to fix the problems with these vehicles and they send a specialist and still the problems still occur they say put in a new cluster a new cluster gets put in the problem still happens. The part is shipped directly from a manufacturer and they have no ETA on that part and my car would still be in the shop, but the Jeep Retention Customer Service Rep had it expedited but the problem is still ongoing. THERE NEEDS TO BE A RECALL ON THIS CAR AND PEOPLE SHOULD GET THEIR MONEY BACK
Additional Notes:
We the dealership technician had the vehicle for a repair, he was driving it back-and-forth to work like he owned the car and one day He was leaving his home to go to work and the suspension failed so that had to be fixed and that was back on one of the many time it was in the shop. The stop/start engine doesn’t engage for me when I break for me. For me to get it to engage I have to slam on the break as if I was bracing for an accident and then the stop/star engine mode will engage. I think this vehicle has had five clusters replaced in the car, due to the parking sensors, side warning sensors not working. I believe the fifth one went in Dec 2024 once again. The vehicle was in the shop from November 22, 2024 until yesterday DecemberI 2, 2024 when I picked it up. I got home and the parking sensors didn’t beep off and I could’ve crashed it into my garage door and I went through the system and it was already selected to beep but didn’t, then I started getting a message saying that the side warning sensors are unavailable. I put it in reverse it tells me the wipers are off, so maybe all the clusters that they’re making are faulty. The Jeep Retention Customer Service even sent a specialist, technician assistant to the dealership twice or three times to deal with this issue and it’s still not fixed. The dealership Service Center has put in request for answers of how to fix these problems and have had to wait weeks for answers because they don’t know the answers of how to fix the problems with these vehicles and they send a specialist and still the problems still occur they say put in a new cluster a new cluster gets put in the problem still happens. The part is shipped directly from a manufacturer and they have no ETA on that part and my car would still be in the shop, but the Jeep Retention Customer Service Rep had it expedited but the problem is still ongoing. THERE NEEDS TO BE A RECALL ON THIS CAR AND PEOPLE SHOULD GET THEIR MONEY BACK
Mfg Campaign: 11630529
Recall Date: Dec 13, 2024
Chrysler (fca Us, Llc)
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
similar to TSB 23-015-22, our Grand Wagoneer/Wagoneer has a windshield with vertical distortion in the center area of the windshield surface. This distortion is in the glass and impacts our ability to see clearly and also makes passengers car sick.
Corrective Action:
similar to TSB 23-015-22, our Grand Wagoneer/Wagoneer has a windshield with vertical distortion in the center area of the windshield surface. This distortion is in the glass and impacts our ability to see clearly and also makes passengers car sick.
Additional Notes:
similar to TSB 23-015-22, our Grand Wagoneer/Wagoneer has a windshield with vertical distortion in the center area of the windshield surface. This distortion is in the glass and impacts our ability to see clearly and also makes passengers car sick.
Mfg Campaign: 11620435
Recall Date: Oct 17, 2024
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The outer edge of the front tires is wearing prematurely. There is also a vibration felt in the vehicle at highway speeds.
Corrective Action:
The outer edge of the front tires is wearing prematurely. There is also a vibration felt in the vehicle at highway speeds.
Additional Notes:
The outer edge of the front tires is wearing prematurely. There is also a vibration felt in the vehicle at highway speeds.
Mfg Campaign: 11619854
Recall Date: Oct 15, 2024
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
Vehicle over heated disabling vehicle on freeway. This was a know problem with this manufacturer.
Corrective Action:
Vehicle over heated disabling vehicle on freeway. This was a know problem with this manufacturer.
Additional Notes:
Vehicle over heated disabling vehicle on freeway. This was a know problem with this manufacturer.
Mfg Campaign: 11617625
Recall Date: Oct 1, 2024
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
2023 Grand wagonner : Vehicle overheats while driving and completely stops in the middle of the road with no time to pull over safely. This is the second time it has happened in a year of owning it. Check engine light has been on since the first time it overheated and dealers say they don't know why.
Corrective Action:
2023 Grand wagonner : Vehicle overheats while driving and completely stops in the middle of the road with no time to pull over safely. This is the second time it has happened in a year of owning it. Check engine light has been on since the first time it overheated and dealers say they don't know why.
Additional Notes:
2023 Grand wagonner : Vehicle overheats while driving and completely stops in the middle of the road with no time to pull over safely. This is the second time it has happened in a year of owning it. Check engine light has been on since the first time it overheated and dealers say they don't know why.
Mfg Campaign: 11615314
Recall Date: Sep 18, 2024
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
Engine shut down on highway while doing 55 mph. Almost was in a crash with multilabel cars. Second issue Forward Collision Warning failed on a sunny morning. A semi rolled and dumped it load causing the cars in front of me to stop suddenly. The Forward collision did nothing and did not apply my brakes. I missed the car in front of mine by a couple feet.
Corrective Action:
Engine shut down on highway while doing 55 mph. Almost was in a crash with multilabel cars. Second issue Forward Collision Warning failed on a sunny morning. A semi rolled and dumped it load causing the cars in front of me to stop suddenly. The Forward collision did nothing and did not apply my brakes. I missed the car in front of mine by a couple feet.
Additional Notes:
Engine shut down on highway while doing 55 mph. Almost was in a crash with multilabel cars. Second issue Forward Collision Warning failed on a sunny morning. A semi rolled and dumped it load causing the cars in front of me to stop suddenly. The Forward collision did nothing and did not apply my brakes. I missed the car in front of mine by a couple feet.
Mfg Campaign: 11614436
Recall Date: Sep 13, 2024
Chrysler (fca Us, Llc)
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
Engine shut down on highway while doing 55 mph. Almost was in a crash with multilabel cars. Second issue Forward Collision Warning failed on a sunny morning. A semi rolled and dumped it load causing the cars in front of me to stop suddenly. The Forward collision did nothing and did not apply my brakes. I missed the car in front of mine by a couple feet.
Corrective Action:
Engine shut down on highway while doing 55 mph. Almost was in a crash with multilabel cars. Second issue Forward Collision Warning failed on a sunny morning. A semi rolled and dumped it load causing the cars in front of me to stop suddenly. The Forward collision did nothing and did not apply my brakes. I missed the car in front of mine by a couple feet.
Additional Notes:
Engine shut down on highway while doing 55 mph. Almost was in a crash with multilabel cars. Second issue Forward Collision Warning failed on a sunny morning. A semi rolled and dumped it load causing the cars in front of me to stop suddenly. The Forward collision did nothing and did not apply my brakes. I missed the car in front of mine by a couple feet.
Mfg Campaign: 11614436
Recall Date: Sep 13, 2024
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