Complaints & Recalls
Official Safety Recalls - Important!
25 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2021-2022 Dodge Durango, 2021-2023 Chrysler Pacifica, Jeep Grand Cherokee L, 2022 Ram 1500, 2500, 3500, Chrysler Voyager, 2022-2023 Jeep Compass, Grand Cherokee, Wagoneer, Grand Wagoneer, andRam Promaster vehicles. The radio software may prevent the rearview image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 66B, 79B
Recall Date: Jun 13, 2024
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2021-2023 Jeep Grand Cherokee L and 2022-2023 Jeep Grand Cherokee vehicles. The upper control arm ball joint and steering knuckle may separate and cause the wheel to fall outward, resulting in a loss of vehicle control.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 10B
Recall Date: Feb 22, 2024
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2022-2023 Jeep Grand Cherokee, 2021-2023 Jeep Grand Cherokee L, and 2022-2024 Jeep Wagoneer and Grand Wagoneer vehicles. The Central Vision Park Assist module (CVPAM) software may prevent the rearview image from displaying when the vehicle is placed in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 56A
Recall Date: Aug 14, 2023
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2022-2023 Jeep Grand Cherokee and 2021-2023 Jeep Grand Cherokee L vehicles. The rear coil springs may have been incorrectly installed and detach from the vehicle while driving.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 64A
Recall Date: Jun 8, 2023
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2022-2023 Jeep Grand Cherokee and 2021-2023 Jeep Grand Cherokee L vehicles. An incorrectly assembled steering column intermediate shaft may disconnect from the u-joint, and result in a loss of steering control.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 58A
Recall Date: May 18, 2023
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2022 Jeep Grand Cherokee and 2021-2022 Jeep Grand Cherokee L vehicles. The tail light side marker assemblies may be damaged and not illuminate. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamp, Reflective Devices, and Associated Equipment."
Potential Risk:
FREE Recall Solution:
Additional Details:
: Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: Z50
Recall Date: Jul 28, 2022
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2021 Dodge Durango, Jeep Grand Cherokee WK, 2022 Jeep Grand Cherokee, and 2021-2022 Jeep Grand Cherokee L vehicles equipped with 3.6L engines. The exhaust gas recirculation (EGR) valve may stick open, resulting in an unexpected loss of drive power.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: Z31
Recall Date: Apr 28, 2022
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2021-2022 Jeep Grand Cherokee L vehicles. These vehicles may have been built with a missing weld from the seat back frame to the child seat tether anchorage. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 225, "Child Restraint Anchorage Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: Z24
Recall Date: Mar 24, 2022
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2021 Jeep Grand Cherokee L vehicles equipped with smart lighting modules (SLM). An incomplete SLM software update may cause one or both headlights to become inoperable. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: Y72
Recall Date: Dec 9, 2021
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2021 Jeep Grand Cherokee L, 2022 Jeep Wagoneer, and Grand Wagoneer vehicles. The Occupant Restraint Controller (ORC) may have incorrect software which can disable the driver, passenger, and knee air bags without warning.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: Y79
Recall Date: Nov 10, 2021
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2021 Jeep Grand Cherokee L vehicles not equipped with automatic high beams. When the master lighting switch is set to the auto position, the high beam headlights will not activate unless the master lighting switch is first changed to the 'on" position. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: Y66
Recall Date: Oct 14, 2021
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2021 Jeep Grand Cherokee L vehicles. A radio software error may prevent the rearview image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: Y67
Recall Date: Sep 21, 2021
Consumer Complaints
573 ComplaintsChrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
The power steering is failing randomly on this new car with only about 8,000 miles. It mostly happens when it is colder and first thing in the morning. A message appears that says Power Steering Unavailable, Service Required. It also gives another error message that the lane departure assistance is not available, service required. I took the dealership, they claimed to fix it, and the next day, it had the same issue. They now have it and claim that only a software update can fix it. When the power steering is in a failed state the vehicle is harder to drive and does not have the lane assistance available.
Corrective Action:
The power steering is failing randomly on this new car with only about 8,000 miles. It mostly happens when it is colder and first thing in the morning. A message appears that says Power Steering Unavailable, Service Required. It also gives another error message that the lane departure assistance is not available, service required. I took the dealership, they claimed to fix it, and the next day, it had the same issue. They now have it and claim that only a software update can fix it. When the power steering is in a failed state the vehicle is harder to drive and does not have the lane assistance available.
Additional Notes:
The power steering is failing randomly on this new car with only about 8,000 miles. It mostly happens when it is colder and first thing in the morning. A message appears that says Power Steering Unavailable, Service Required. It also gives another error message that the lane departure assistance is not available, service required. I took the dealership, they claimed to fix it, and the next day, it had the same issue. They now have it and claim that only a software update can fix it. When the power steering is in a failed state the vehicle is harder to drive and does not have the lane assistance available.
Mfg Campaign: 11449470
Recall Date: Jan 30, 2022
Chrysler (fca Us, Llc)
Defect Description:
LANE DEPARTURE: ASSIST
Potential Consequences:
The power steering is failing randomly on this new car with only about 8,000 miles. It mostly happens when it is colder and first thing in the morning. A message appears that says Power Steering Unavailable, Service Required. It also gives another error message that the lane departure assistance is not available, service required. I took the dealership, they claimed to fix it, and the next day, it had the same issue. They now have it and claim that only a software update can fix it. When the power steering is in a failed state the vehicle is harder to drive and does not have the lane assistance available.
Corrective Action:
The power steering is failing randomly on this new car with only about 8,000 miles. It mostly happens when it is colder and first thing in the morning. A message appears that says Power Steering Unavailable, Service Required. It also gives another error message that the lane departure assistance is not available, service required. I took the dealership, they claimed to fix it, and the next day, it had the same issue. They now have it and claim that only a software update can fix it. When the power steering is in a failed state the vehicle is harder to drive and does not have the lane assistance available.
Additional Notes:
The power steering is failing randomly on this new car with only about 8,000 miles. It mostly happens when it is colder and first thing in the morning. A message appears that says Power Steering Unavailable, Service Required. It also gives another error message that the lane departure assistance is not available, service required. I took the dealership, they claimed to fix it, and the next day, it had the same issue. They now have it and claim that only a software update can fix it. When the power steering is in a failed state the vehicle is harder to drive and does not have the lane assistance available.
Mfg Campaign: 11449470
Recall Date: Jan 30, 2022
Chrysler (fca Us, Llc)
Defect Description:
LANE DEPARTURE: WARNING
Potential Consequences:
The power steering is failing randomly on this new car with only about 8,000 miles. It mostly happens when it is colder and first thing in the morning. A message appears that says Power Steering Unavailable, Service Required. It also gives another error message that the lane departure assistance is not available, service required. I took the dealership, they claimed to fix it, and the next day, it had the same issue. They now have it and claim that only a software update can fix it. When the power steering is in a failed state the vehicle is harder to drive and does not have the lane assistance available.
Corrective Action:
The power steering is failing randomly on this new car with only about 8,000 miles. It mostly happens when it is colder and first thing in the morning. A message appears that says Power Steering Unavailable, Service Required. It also gives another error message that the lane departure assistance is not available, service required. I took the dealership, they claimed to fix it, and the next day, it had the same issue. They now have it and claim that only a software update can fix it. When the power steering is in a failed state the vehicle is harder to drive and does not have the lane assistance available.
Additional Notes:
The power steering is failing randomly on this new car with only about 8,000 miles. It mostly happens when it is colder and first thing in the morning. A message appears that says Power Steering Unavailable, Service Required. It also gives another error message that the lane departure assistance is not available, service required. I took the dealership, they claimed to fix it, and the next day, it had the same issue. They now have it and claim that only a software update can fix it. When the power steering is in a failed state the vehicle is harder to drive and does not have the lane assistance available.
Mfg Campaign: 11449470
Recall Date: Jan 30, 2022
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
On 1/28 my 2021 Grand Cherokee L with 658 miles suddenly did not have power steering. Leading up to this event, I warmed the car up for 10 minutes, then drove 1.5 miles to a nearby store without incident. Upon returning to the car, as I backed out of the parking spot, I noticed the power steering icon was lit on the dash and a warning message appeared saying power steering unavailable service required. I drove the 1.5 miles back home, parked the car, turned off the engine, let it sit for 5 minutes, then restarted the car and the same light and message appeared. The steering was difficult to manage, but fortunately I didn't need to drive very far and since I recognized the power steering was out, I was able to prepare for turns in advance. This could be a fatal flaw in the vehicle if driven at high speeds or if it were to happen unexpectedly while driving. On 1/29 I called the local dealer service department and scheduled an appointment for the first available time which is Monday 1/31. Upon starting the car this morning of 1/29, the light and message did not appear. I did not attempt to drive it. Upon reading Jeep forum threads, there are many other reports of the same problem. Jeep needs to quickly determine the cause of the issue and determine a sustainable resolution.
Corrective Action:
On 1/28 my 2021 Grand Cherokee L with 658 miles suddenly did not have power steering. Leading up to this event, I warmed the car up for 10 minutes, then drove 1.5 miles to a nearby store without incident. Upon returning to the car, as I backed out of the parking spot, I noticed the power steering icon was lit on the dash and a warning message appeared saying power steering unavailable service required. I drove the 1.5 miles back home, parked the car, turned off the engine, let it sit for 5 minutes, then restarted the car and the same light and message appeared. The steering was difficult to manage, but fortunately I didn't need to drive very far and since I recognized the power steering was out, I was able to prepare for turns in advance. This could be a fatal flaw in the vehicle if driven at high speeds or if it were to happen unexpectedly while driving. On 1/29 I called the local dealer service department and scheduled an appointment for the first available time which is Monday 1/31. Upon starting the car this morning of 1/29, the light and message did not appear. I did not attempt to drive it. Upon reading Jeep forum threads, there are many other reports of the same problem. Jeep needs to quickly determine the cause of the issue and determine a sustainable resolution.
Additional Notes:
On 1/28 my 2021 Grand Cherokee L with 658 miles suddenly did not have power steering. Leading up to this event, I warmed the car up for 10 minutes, then drove 1.5 miles to a nearby store without incident. Upon returning to the car, as I backed out of the parking spot, I noticed the power steering icon was lit on the dash and a warning message appeared saying power steering unavailable service required. I drove the 1.5 miles back home, parked the car, turned off the engine, let it sit for 5 minutes, then restarted the car and the same light and message appeared. The steering was difficult to manage, but fortunately I didn't need to drive very far and since I recognized the power steering was out, I was able to prepare for turns in advance. This could be a fatal flaw in the vehicle if driven at high speeds or if it were to happen unexpectedly while driving. On 1/29 I called the local dealer service department and scheduled an appointment for the first available time which is Monday 1/31. Upon starting the car this morning of 1/29, the light and message did not appear. I did not attempt to drive it. Upon reading Jeep forum threads, there are many other reports of the same problem. Jeep needs to quickly determine the cause of the issue and determine a sustainable resolution.
Mfg Campaign: 11449375
Recall Date: Jan 29, 2022
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
Incident occurred on 1/27, ~1,760 miles. V6, 4x4. Jeep Grand Cherokee L Limited I started the car and a red steering wheel icon popped up on the dashboard. Then a message popped up saying "power steering unavailable, service required". I was still able to drive the car but steering felt very "heavy". I've only had the car for 2 months.
Corrective Action:
Incident occurred on 1/27, ~1,760 miles. V6, 4x4. Jeep Grand Cherokee L Limited I started the car and a red steering wheel icon popped up on the dashboard. Then a message popped up saying "power steering unavailable, service required". I was still able to drive the car but steering felt very "heavy". I've only had the car for 2 months.
Additional Notes:
Incident occurred on 1/27, ~1,760 miles. V6, 4x4. Jeep Grand Cherokee L Limited I started the car and a red steering wheel icon popped up on the dashboard. Then a message popped up saying "power steering unavailable, service required". I was still able to drive the car but steering felt very "heavy". I've only had the car for 2 months.
Mfg Campaign: 11449256
Recall Date: Jan 28, 2022
Chrysler (fca Us, Llc)
Defect Description:
LANE DEPARTURE: WARNING
Potential Consequences:
Incident occurred on 1/27, ~1,760 miles. V6, 4x4. Jeep Grand Cherokee L Limited I started the car and a red steering wheel icon popped up on the dashboard. Then a message popped up saying "power steering unavailable, service required". I was still able to drive the car but steering felt very "heavy". I've only had the car for 2 months.
Corrective Action:
Incident occurred on 1/27, ~1,760 miles. V6, 4x4. Jeep Grand Cherokee L Limited I started the car and a red steering wheel icon popped up on the dashboard. Then a message popped up saying "power steering unavailable, service required". I was still able to drive the car but steering felt very "heavy". I've only had the car for 2 months.
Additional Notes:
Incident occurred on 1/27, ~1,760 miles. V6, 4x4. Jeep Grand Cherokee L Limited I started the car and a red steering wheel icon popped up on the dashboard. Then a message popped up saying "power steering unavailable, service required". I was still able to drive the car but steering felt very "heavy". I've only had the car for 2 months.
Mfg Campaign: 11449256
Recall Date: Jan 28, 2022
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM:12V/24V/48V BATTERY
Potential Consequences:
The contact owns a 2021 Jeep Grand Cherokee. The contact stated that after parking the vehicle for more than 24 hours, the vehicle would not start up. The contact stated that the battery was constantly being drained. The contact was only able to start the vehicle in the morning after connecting a 1-amp charger to the battery. The contact stated that he contacted the dealer and it was suggested that the battery be replaced. The contact stated that the battery was replaced twice however, the failure persisted. The manufacturer was not made aware of the failure. The approximate failure mileage was 11,000.
Corrective Action:
The contact owns a 2021 Jeep Grand Cherokee. The contact stated that after parking the vehicle for more than 24 hours, the vehicle would not start up. The contact stated that the battery was constantly being drained. The contact was only able to start the vehicle in the morning after connecting a 1-amp charger to the battery. The contact stated that he contacted the dealer and it was suggested that the battery be replaced. The contact stated that the battery was replaced twice however, the failure persisted. The manufacturer was not made aware of the failure. The approximate failure mileage was 11,000.
Additional Notes:
The contact owns a 2021 Jeep Grand Cherokee. The contact stated that after parking the vehicle for more than 24 hours, the vehicle would not start up. The contact stated that the battery was constantly being drained. The contact was only able to start the vehicle in the morning after connecting a 1-amp charger to the battery. The contact stated that he contacted the dealer and it was suggested that the battery be replaced. The contact stated that the battery was replaced twice however, the failure persisted. The manufacturer was not made aware of the failure. The approximate failure mileage was 11,000.
Mfg Campaign: 11449266
Recall Date: Jan 28, 2022
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
Upon starting my vehicle in the morning (4200 miles on odometer) the power steering warning indicator came on. I noticed the icon after attempting to back out of my garage and the steering wheel felt hard to turn. With the vehicle being hard to turn, this put myself and child at risk if I continued to drive. I drove my child to school and returned the vehicle to my garage. Approximately 2 hours later, I attempted to start my vehicle and the power steering warning light did not come back on.
Corrective Action:
Upon starting my vehicle in the morning (4200 miles on odometer) the power steering warning indicator came on. I noticed the icon after attempting to back out of my garage and the steering wheel felt hard to turn. With the vehicle being hard to turn, this put myself and child at risk if I continued to drive. I drove my child to school and returned the vehicle to my garage. Approximately 2 hours later, I attempted to start my vehicle and the power steering warning light did not come back on.
Additional Notes:
Upon starting my vehicle in the morning (4200 miles on odometer) the power steering warning indicator came on. I noticed the icon after attempting to back out of my garage and the steering wheel felt hard to turn. With the vehicle being hard to turn, this put myself and child at risk if I continued to drive. I drove my child to school and returned the vehicle to my garage. Approximately 2 hours later, I attempted to start my vehicle and the power steering warning light did not come back on.
Mfg Campaign: 11449284
Recall Date: Jan 28, 2022
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
At 1321 miles Power steering went unavailable while driving, restarted car and it was still unavailable. Car now has 1700 Miles and have had the issue 7 times. Dealer can not get me in until Feb 15th, 2021. Which is unexceptionable. With no power steering other safety features are unavailable, like cruise control, lane senors and other. I’m making this claim hoping for a full recall on this issue. Many others having the same problem.
Corrective Action:
At 1321 miles Power steering went unavailable while driving, restarted car and it was still unavailable. Car now has 1700 Miles and have had the issue 7 times. Dealer can not get me in until Feb 15th, 2021. Which is unexceptionable. With no power steering other safety features are unavailable, like cruise control, lane senors and other. I’m making this claim hoping for a full recall on this issue. Many others having the same problem.
Additional Notes:
At 1321 miles Power steering went unavailable while driving, restarted car and it was still unavailable. Car now has 1700 Miles and have had the issue 7 times. Dealer can not get me in until Feb 15th, 2021. Which is unexceptionable. With no power steering other safety features are unavailable, like cruise control, lane senors and other. I’m making this claim hoping for a full recall on this issue. Many others having the same problem.
Mfg Campaign: 11448943
Recall Date: Jan 26, 2022
Chrysler (fca Us, Llc)
Defect Description:
LANE DEPARTURE: ASSIST
Potential Consequences:
At 1321 miles Power steering went unavailable while driving, restarted car and it was still unavailable. Car now has 1700 Miles and have had the issue 7 times. Dealer can not get me in until Feb 15th, 2021. Which is unexceptionable. With no power steering other safety features are unavailable, like cruise control, lane senors and other. I’m making this claim hoping for a full recall on this issue. Many others having the same problem.
Corrective Action:
At 1321 miles Power steering went unavailable while driving, restarted car and it was still unavailable. Car now has 1700 Miles and have had the issue 7 times. Dealer can not get me in until Feb 15th, 2021. Which is unexceptionable. With no power steering other safety features are unavailable, like cruise control, lane senors and other. I’m making this claim hoping for a full recall on this issue. Many others having the same problem.
Additional Notes:
At 1321 miles Power steering went unavailable while driving, restarted car and it was still unavailable. Car now has 1700 Miles and have had the issue 7 times. Dealer can not get me in until Feb 15th, 2021. Which is unexceptionable. With no power steering other safety features are unavailable, like cruise control, lane senors and other. I’m making this claim hoping for a full recall on this issue. Many others having the same problem.
Mfg Campaign: 11448943
Recall Date: Jan 26, 2022
Chrysler (fca Us, Llc)
Defect Description:
LANE DEPARTURE: WARNING
Potential Consequences:
My power steering doesn't work. It happens when immediately turning the vehicle on. It makes it very difficult to turn the wheel when driving. I have tried to turn the vehicle off then restart but it stays on. The power steering light turns on and off as it pleases throughout the days/weeks. The vehicle has been inspected three times by the certified dealership. It first appeared in November 2021. Lane departure warning light comes in periodically causing the feature to not work.
Corrective Action:
My power steering doesn't work. It happens when immediately turning the vehicle on. It makes it very difficult to turn the wheel when driving. I have tried to turn the vehicle off then restart but it stays on. The power steering light turns on and off as it pleases throughout the days/weeks. The vehicle has been inspected three times by the certified dealership. It first appeared in November 2021. Lane departure warning light comes in periodically causing the feature to not work.
Additional Notes:
My power steering doesn't work. It happens when immediately turning the vehicle on. It makes it very difficult to turn the wheel when driving. I have tried to turn the vehicle off then restart but it stays on. The power steering light turns on and off as it pleases throughout the days/weeks. The vehicle has been inspected three times by the certified dealership. It first appeared in November 2021. Lane departure warning light comes in periodically causing the feature to not work.
Mfg Campaign: 11448005
Recall Date: Jan 19, 2022
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
My power steering doesn't work. It happens when immediately turning the vehicle on. It makes it very difficult to turn the wheel when driving. I have tried to turn the vehicle off then restart but it stays on. The power steering light turns on and off as it pleases throughout the days/weeks. The vehicle has been inspected three times by the certified dealership. It first appeared in November 2021. Lane departure warning light comes in periodically causing the feature to not work.
Corrective Action:
My power steering doesn't work. It happens when immediately turning the vehicle on. It makes it very difficult to turn the wheel when driving. I have tried to turn the vehicle off then restart but it stays on. The power steering light turns on and off as it pleases throughout the days/weeks. The vehicle has been inspected three times by the certified dealership. It first appeared in November 2021. Lane departure warning light comes in periodically causing the feature to not work.
Additional Notes:
My power steering doesn't work. It happens when immediately turning the vehicle on. It makes it very difficult to turn the wheel when driving. I have tried to turn the vehicle off then restart but it stays on. The power steering light turns on and off as it pleases throughout the days/weeks. The vehicle has been inspected three times by the certified dealership. It first appeared in November 2021. Lane departure warning light comes in periodically causing the feature to not work.
Mfg Campaign: 11448005
Recall Date: Jan 19, 2022
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
What Component Failed: Power Steering & Lane Management. When Component Failed: 01/19/2022 at approx. 6:45am Car Available for Inspection?: YES Details: While driving from home to work this morning, the instrument cluster displayed an error message "Power Steering Unavailable Service Required" and a red warning light with a steering wheel and exclamation mark above it. I was traveling at approx. 55mph on the interstate. Because the power steering failed, the active lane management features also malfunctioned. Safety Impact: I was driving on the interstate at a high speed. Fortunately I was on a straight-away and had time to react for an upcoming turn/bend in the highway. Loss of power steering made it difficult to change lanes, merge, and make turns. This decreased safety by making it more difficult to control the vehicle. The lane management feature also malfunctioned and decreased safety. This features warns me if the car is crossing into another lane and also provides steering assistance to course correct when the driver doesn't respond fast enough. Because power steering and lane management failed, I had difficulty turning the vehicle and maintaining safe position in my lane, especially on curvy and high-speed roads. Inspection/Reproduction of Issue: The vehicle is currently at the dealer where it was purchased for inspection by the service dept. This issue has not been reproduced on this particular vehicle. However, this issue was confirmed and reproduced on another Grand Cherokee L I purchased in November 2021. The current vehicle I am reporting the issue for is a replacement car because the vehicle purchased in November 2021 also had the same issue with the power steering, lane departure and lane management.
Corrective Action:
What Component Failed: Power Steering & Lane Management. When Component Failed: 01/19/2022 at approx. 6:45am Car Available for Inspection?: YES Details: While driving from home to work this morning, the instrument cluster displayed an error message "Power Steering Unavailable Service Required" and a red warning light with a steering wheel and exclamation mark above it. I was traveling at approx. 55mph on the interstate. Because the power steering failed, the active lane management features also malfunctioned. Safety Impact: I was driving on the interstate at a high speed. Fortunately I was on a straight-away and had time to react for an upcoming turn/bend in the highway. Loss of power steering made it difficult to change lanes, merge, and make turns. This decreased safety by making it more difficult to control the vehicle. The lane management feature also malfunctioned and decreased safety. This features warns me if the car is crossing into another lane and also provides steering assistance to course correct when the driver doesn't respond fast enough. Because power steering and lane management failed, I had difficulty turning the vehicle and maintaining safe position in my lane, especially on curvy and high-speed roads. Inspection/Reproduction of Issue: The vehicle is currently at the dealer where it was purchased for inspection by the service dept. This issue has not been reproduced on this particular vehicle. However, this issue was confirmed and reproduced on another Grand Cherokee L I purchased in November 2021. The current vehicle I am reporting the issue for is a replacement car because the vehicle purchased in November 2021 also had the same issue with the power steering, lane departure and lane management.
Additional Notes:
What Component Failed: Power Steering & Lane Management. When Component Failed: 01/19/2022 at approx. 6:45am Car Available for Inspection?: YES Details: While driving from home to work this morning, the instrument cluster displayed an error message "Power Steering Unavailable Service Required" and a red warning light with a steering wheel and exclamation mark above it. I was traveling at approx. 55mph on the interstate. Because the power steering failed, the active lane management features also malfunctioned. Safety Impact: I was driving on the interstate at a high speed. Fortunately I was on a straight-away and had time to react for an upcoming turn/bend in the highway. Loss of power steering made it difficult to change lanes, merge, and make turns. This decreased safety by making it more difficult to control the vehicle. The lane management feature also malfunctioned and decreased safety. This features warns me if the car is crossing into another lane and also provides steering assistance to course correct when the driver doesn't respond fast enough. Because power steering and lane management failed, I had difficulty turning the vehicle and maintaining safe position in my lane, especially on curvy and high-speed roads. Inspection/Reproduction of Issue: The vehicle is currently at the dealer where it was purchased for inspection by the service dept. This issue has not been reproduced on this particular vehicle. However, this issue was confirmed and reproduced on another Grand Cherokee L I purchased in November 2021. The current vehicle I am reporting the issue for is a replacement car because the vehicle purchased in November 2021 also had the same issue with the power steering, lane departure and lane management.
Mfg Campaign: 11448061
Recall Date: Jan 19, 2022
Chrysler (fca Us, Llc)
Defect Description:
LANE DEPARTURE: ASSIST
Potential Consequences:
What Component Failed: Power Steering & Lane Management. When Component Failed: 01/19/2022 at approx. 6:45am Car Available for Inspection?: YES Details: While driving from home to work this morning, the instrument cluster displayed an error message "Power Steering Unavailable Service Required" and a red warning light with a steering wheel and exclamation mark above it. I was traveling at approx. 55mph on the interstate. Because the power steering failed, the active lane management features also malfunctioned. Safety Impact: I was driving on the interstate at a high speed. Fortunately I was on a straight-away and had time to react for an upcoming turn/bend in the highway. Loss of power steering made it difficult to change lanes, merge, and make turns. This decreased safety by making it more difficult to control the vehicle. The lane management feature also malfunctioned and decreased safety. This features warns me if the car is crossing into another lane and also provides steering assistance to course correct when the driver doesn't respond fast enough. Because power steering and lane management failed, I had difficulty turning the vehicle and maintaining safe position in my lane, especially on curvy and high-speed roads. Inspection/Reproduction of Issue: The vehicle is currently at the dealer where it was purchased for inspection by the service dept. This issue has not been reproduced on this particular vehicle. However, this issue was confirmed and reproduced on another Grand Cherokee L I purchased in November 2021. The current vehicle I am reporting the issue for is a replacement car because the vehicle purchased in November 2021 also had the same issue with the power steering, lane departure and lane management.
Corrective Action:
What Component Failed: Power Steering & Lane Management. When Component Failed: 01/19/2022 at approx. 6:45am Car Available for Inspection?: YES Details: While driving from home to work this morning, the instrument cluster displayed an error message "Power Steering Unavailable Service Required" and a red warning light with a steering wheel and exclamation mark above it. I was traveling at approx. 55mph on the interstate. Because the power steering failed, the active lane management features also malfunctioned. Safety Impact: I was driving on the interstate at a high speed. Fortunately I was on a straight-away and had time to react for an upcoming turn/bend in the highway. Loss of power steering made it difficult to change lanes, merge, and make turns. This decreased safety by making it more difficult to control the vehicle. The lane management feature also malfunctioned and decreased safety. This features warns me if the car is crossing into another lane and also provides steering assistance to course correct when the driver doesn't respond fast enough. Because power steering and lane management failed, I had difficulty turning the vehicle and maintaining safe position in my lane, especially on curvy and high-speed roads. Inspection/Reproduction of Issue: The vehicle is currently at the dealer where it was purchased for inspection by the service dept. This issue has not been reproduced on this particular vehicle. However, this issue was confirmed and reproduced on another Grand Cherokee L I purchased in November 2021. The current vehicle I am reporting the issue for is a replacement car because the vehicle purchased in November 2021 also had the same issue with the power steering, lane departure and lane management.
Additional Notes:
What Component Failed: Power Steering & Lane Management. When Component Failed: 01/19/2022 at approx. 6:45am Car Available for Inspection?: YES Details: While driving from home to work this morning, the instrument cluster displayed an error message "Power Steering Unavailable Service Required" and a red warning light with a steering wheel and exclamation mark above it. I was traveling at approx. 55mph on the interstate. Because the power steering failed, the active lane management features also malfunctioned. Safety Impact: I was driving on the interstate at a high speed. Fortunately I was on a straight-away and had time to react for an upcoming turn/bend in the highway. Loss of power steering made it difficult to change lanes, merge, and make turns. This decreased safety by making it more difficult to control the vehicle. The lane management feature also malfunctioned and decreased safety. This features warns me if the car is crossing into another lane and also provides steering assistance to course correct when the driver doesn't respond fast enough. Because power steering and lane management failed, I had difficulty turning the vehicle and maintaining safe position in my lane, especially on curvy and high-speed roads. Inspection/Reproduction of Issue: The vehicle is currently at the dealer where it was purchased for inspection by the service dept. This issue has not been reproduced on this particular vehicle. However, this issue was confirmed and reproduced on another Grand Cherokee L I purchased in November 2021. The current vehicle I am reporting the issue for is a replacement car because the vehicle purchased in November 2021 also had the same issue with the power steering, lane departure and lane management.
Mfg Campaign: 11448061
Recall Date: Jan 19, 2022
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
The automatic braking system/parking collision system on our vehicle regularly causes it to slam on the brakes when the vehicle is in reverse, despite there not being any objects anywhere close to the vehicle. We have had this occur when we are trying to get out of oncoming traffic into a parking space, move out of the way of oncoming traffic into a driveway or parking garage, and when trying to back the car out of oncoming traffic to avoid a collision. This problem has been inspected by, and reproduced by, the dealer (Dishman Jeep in Spokane, WA). No other individuals have inspected the components causing this issue. There were no other warnings or symptoms of the problem before they appeared--just the slamming on of the brakes in reverse accompanied by a loud noise and message on the dash about potential collision, despite there being no objects or people anywhere close by.
Corrective Action:
The automatic braking system/parking collision system on our vehicle regularly causes it to slam on the brakes when the vehicle is in reverse, despite there not being any objects anywhere close to the vehicle. We have had this occur when we are trying to get out of oncoming traffic into a parking space, move out of the way of oncoming traffic into a driveway or parking garage, and when trying to back the car out of oncoming traffic to avoid a collision. This problem has been inspected by, and reproduced by, the dealer (Dishman Jeep in Spokane, WA). No other individuals have inspected the components causing this issue. There were no other warnings or symptoms of the problem before they appeared--just the slamming on of the brakes in reverse accompanied by a loud noise and message on the dash about potential collision, despite there being no objects or people anywhere close by.
Additional Notes:
The automatic braking system/parking collision system on our vehicle regularly causes it to slam on the brakes when the vehicle is in reverse, despite there not being any objects anywhere close to the vehicle. We have had this occur when we are trying to get out of oncoming traffic into a parking space, move out of the way of oncoming traffic into a driveway or parking garage, and when trying to back the car out of oncoming traffic to avoid a collision. This problem has been inspected by, and reproduced by, the dealer (Dishman Jeep in Spokane, WA). No other individuals have inspected the components causing this issue. There were no other warnings or symptoms of the problem before they appeared--just the slamming on of the brakes in reverse accompanied by a loud noise and message on the dash about potential collision, despite there being no objects or people anywhere close by.
Mfg Campaign: 11448090
Recall Date: Jan 19, 2022
Chrysler (fca Us, Llc)
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
The automatic braking system/parking collision system on our vehicle regularly causes it to slam on the brakes when the vehicle is in reverse, despite there not being any objects anywhere close to the vehicle. We have had this occur when we are trying to get out of oncoming traffic into a parking space, move out of the way of oncoming traffic into a driveway or parking garage, and when trying to back the car out of oncoming traffic to avoid a collision. This problem has been inspected by, and reproduced by, the dealer (Dishman Jeep in Spokane, WA). No other individuals have inspected the components causing this issue. There were no other warnings or symptoms of the problem before they appeared--just the slamming on of the brakes in reverse accompanied by a loud noise and message on the dash about potential collision, despite there being no objects or people anywhere close by.
Corrective Action:
The automatic braking system/parking collision system on our vehicle regularly causes it to slam on the brakes when the vehicle is in reverse, despite there not being any objects anywhere close to the vehicle. We have had this occur when we are trying to get out of oncoming traffic into a parking space, move out of the way of oncoming traffic into a driveway or parking garage, and when trying to back the car out of oncoming traffic to avoid a collision. This problem has been inspected by, and reproduced by, the dealer (Dishman Jeep in Spokane, WA). No other individuals have inspected the components causing this issue. There were no other warnings or symptoms of the problem before they appeared--just the slamming on of the brakes in reverse accompanied by a loud noise and message on the dash about potential collision, despite there being no objects or people anywhere close by.
Additional Notes:
The automatic braking system/parking collision system on our vehicle regularly causes it to slam on the brakes when the vehicle is in reverse, despite there not being any objects anywhere close to the vehicle. We have had this occur when we are trying to get out of oncoming traffic into a parking space, move out of the way of oncoming traffic into a driveway or parking garage, and when trying to back the car out of oncoming traffic to avoid a collision. This problem has been inspected by, and reproduced by, the dealer (Dishman Jeep in Spokane, WA). No other individuals have inspected the components causing this issue. There were no other warnings or symptoms of the problem before they appeared--just the slamming on of the brakes in reverse accompanied by a loud noise and message on the dash about potential collision, despite there being no objects or people anywhere close by.
Mfg Campaign: 11448090
Recall Date: Jan 19, 2022
Chrysler (fca Us, Llc)
Defect Description:
BACK OVER PREVENTION: WARNINGS
Potential Consequences:
The automatic braking system/parking collision system on our vehicle regularly causes it to slam on the brakes when the vehicle is in reverse, despite there not being any objects anywhere close to the vehicle. We have had this occur when we are trying to get out of oncoming traffic into a parking space, move out of the way of oncoming traffic into a driveway or parking garage, and when trying to back the car out of oncoming traffic to avoid a collision. This problem has been inspected by, and reproduced by, the dealer (Dishman Jeep in Spokane, WA). No other individuals have inspected the components causing this issue. There were no other warnings or symptoms of the problem before they appeared--just the slamming on of the brakes in reverse accompanied by a loud noise and message on the dash about potential collision, despite there being no objects or people anywhere close by.
Corrective Action:
The automatic braking system/parking collision system on our vehicle regularly causes it to slam on the brakes when the vehicle is in reverse, despite there not being any objects anywhere close to the vehicle. We have had this occur when we are trying to get out of oncoming traffic into a parking space, move out of the way of oncoming traffic into a driveway or parking garage, and when trying to back the car out of oncoming traffic to avoid a collision. This problem has been inspected by, and reproduced by, the dealer (Dishman Jeep in Spokane, WA). No other individuals have inspected the components causing this issue. There were no other warnings or symptoms of the problem before they appeared--just the slamming on of the brakes in reverse accompanied by a loud noise and message on the dash about potential collision, despite there being no objects or people anywhere close by.
Additional Notes:
The automatic braking system/parking collision system on our vehicle regularly causes it to slam on the brakes when the vehicle is in reverse, despite there not being any objects anywhere close to the vehicle. We have had this occur when we are trying to get out of oncoming traffic into a parking space, move out of the way of oncoming traffic into a driveway or parking garage, and when trying to back the car out of oncoming traffic to avoid a collision. This problem has been inspected by, and reproduced by, the dealer (Dishman Jeep in Spokane, WA). No other individuals have inspected the components causing this issue. There were no other warnings or symptoms of the problem before they appeared--just the slamming on of the brakes in reverse accompanied by a loud noise and message on the dash about potential collision, despite there being no objects or people anywhere close by.
Mfg Campaign: 11448090
Recall Date: Jan 19, 2022
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The vehicle has Uconnect system with Bluetooth, WiFi, Apple Car play etc. The incoming volume on the connected device is always (let me repeat that with emphasis) ALWAYS at maximum. An incoming call literally blows you to the back seat with its volume. I have set it, saved it, set it again, saved it again….to no avail. At one point I was on a crowded interstate surrounded by traffic and the call nearly caused a crash. I have also researched this issue online, and I see hundreds upon hundreds of posts with the EXACT SAME COMPLAINT. And, before you can ask the question: YES I have tried ALL of those solutions, and absolutely none of them work. All of the online posts concern different Chrysler/jeep/Dodge vehicles with Uconnect systems. They all exhibit this issue. This one failure alone is enough to make the vehicle too dangerous for the road. It is so dangerous, that I am also filing a complaint with the NHTSA. From the online posts and my conversations with a local dealer, it is apparent that this is something Chrysler/Jeep has no interest in fixing. Perhaps a formal intervention from a regulatory agency is what’s required. It seems to affect many different models, so this Jeep is not an isolated incident.
Corrective Action:
The vehicle has Uconnect system with Bluetooth, WiFi, Apple Car play etc. The incoming volume on the connected device is always (let me repeat that with emphasis) ALWAYS at maximum. An incoming call literally blows you to the back seat with its volume. I have set it, saved it, set it again, saved it again….to no avail. At one point I was on a crowded interstate surrounded by traffic and the call nearly caused a crash. I have also researched this issue online, and I see hundreds upon hundreds of posts with the EXACT SAME COMPLAINT. And, before you can ask the question: YES I have tried ALL of those solutions, and absolutely none of them work. All of the online posts concern different Chrysler/jeep/Dodge vehicles with Uconnect systems. They all exhibit this issue. This one failure alone is enough to make the vehicle too dangerous for the road. It is so dangerous, that I am also filing a complaint with the NHTSA. From the online posts and my conversations with a local dealer, it is apparent that this is something Chrysler/Jeep has no interest in fixing. Perhaps a formal intervention from a regulatory agency is what’s required. It seems to affect many different models, so this Jeep is not an isolated incident.
Additional Notes:
The vehicle has Uconnect system with Bluetooth, WiFi, Apple Car play etc. The incoming volume on the connected device is always (let me repeat that with emphasis) ALWAYS at maximum. An incoming call literally blows you to the back seat with its volume. I have set it, saved it, set it again, saved it again….to no avail. At one point I was on a crowded interstate surrounded by traffic and the call nearly caused a crash. I have also researched this issue online, and I see hundreds upon hundreds of posts with the EXACT SAME COMPLAINT. And, before you can ask the question: YES I have tried ALL of those solutions, and absolutely none of them work. All of the online posts concern different Chrysler/jeep/Dodge vehicles with Uconnect systems. They all exhibit this issue. This one failure alone is enough to make the vehicle too dangerous for the road. It is so dangerous, that I am also filing a complaint with the NHTSA. From the online posts and my conversations with a local dealer, it is apparent that this is something Chrysler/Jeep has no interest in fixing. Perhaps a formal intervention from a regulatory agency is what’s required. It seems to affect many different models, so this Jeep is not an isolated incident.
Mfg Campaign: 11448129
Recall Date: Jan 19, 2022
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I took my vehicle in for a recall on Saturday. I left with the auto start stop warning light on. They said the cable was fried and part was on back order, otherwise it was fully drivable. I started it for this first time since Saturday on Monday morning. I began to drive and the AEB immediately slammed on. Every warning light started to flash. Including the hazards. I had to unload my kids through the driver side, as the other doors wouldn’t open from inside or outside. The locks nor the windows would roll down. On the suspension it said to turn the engine on, however the engine was on.
Corrective Action:
I took my vehicle in for a recall on Saturday. I left with the auto start stop warning light on. They said the cable was fried and part was on back order, otherwise it was fully drivable. I started it for this first time since Saturday on Monday morning. I began to drive and the AEB immediately slammed on. Every warning light started to flash. Including the hazards. I had to unload my kids through the driver side, as the other doors wouldn’t open from inside or outside. The locks nor the windows would roll down. On the suspension it said to turn the engine on, however the engine was on.
Additional Notes:
I took my vehicle in for a recall on Saturday. I left with the auto start stop warning light on. They said the cable was fried and part was on back order, otherwise it was fully drivable. I started it for this first time since Saturday on Monday morning. I began to drive and the AEB immediately slammed on. Every warning light started to flash. Including the hazards. I had to unload my kids through the driver side, as the other doors wouldn’t open from inside or outside. The locks nor the windows would roll down. On the suspension it said to turn the engine on, however the engine was on.
Mfg Campaign: 11446947
Recall Date: Jan 10, 2022
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
I took my vehicle in for a recall on Saturday. I left with the auto start stop warning light on. They said the cable was fried and part was on back order, otherwise it was fully drivable. I started it for this first time since Saturday on Monday morning. I began to drive and the AEB immediately slammed on. Every warning light started to flash. Including the hazards. I had to unload my kids through the driver side, as the other doors wouldn’t open from inside or outside. The locks nor the windows would roll down. On the suspension it said to turn the engine on, however the engine was on.
Corrective Action:
I took my vehicle in for a recall on Saturday. I left with the auto start stop warning light on. They said the cable was fried and part was on back order, otherwise it was fully drivable. I started it for this first time since Saturday on Monday morning. I began to drive and the AEB immediately slammed on. Every warning light started to flash. Including the hazards. I had to unload my kids through the driver side, as the other doors wouldn’t open from inside or outside. The locks nor the windows would roll down. On the suspension it said to turn the engine on, however the engine was on.
Additional Notes:
I took my vehicle in for a recall on Saturday. I left with the auto start stop warning light on. They said the cable was fried and part was on back order, otherwise it was fully drivable. I started it for this first time since Saturday on Monday morning. I began to drive and the AEB immediately slammed on. Every warning light started to flash. Including the hazards. I had to unload my kids through the driver side, as the other doors wouldn’t open from inside or outside. The locks nor the windows would roll down. On the suspension it said to turn the engine on, however the engine was on.
Mfg Campaign: 11446947
Recall Date: Jan 10, 2022
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