Complaints & Recalls
Official Safety Recalls - Important!
25 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2021-2022 Dodge Durango, 2021-2023 Chrysler Pacifica, Jeep Grand Cherokee L, 2022 Ram 1500, 2500, 3500, Chrysler Voyager, 2022-2023 Jeep Compass, Grand Cherokee, Wagoneer, Grand Wagoneer, andRam Promaster vehicles. The radio software may prevent the rearview image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 66B, 79B
Recall Date: Jun 13, 2024
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2021-2023 Jeep Grand Cherokee L and 2022-2023 Jeep Grand Cherokee vehicles. The upper control arm ball joint and steering knuckle may separate and cause the wheel to fall outward, resulting in a loss of vehicle control.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 10B
Recall Date: Feb 22, 2024
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2022-2023 Jeep Grand Cherokee, 2021-2023 Jeep Grand Cherokee L, and 2022-2024 Jeep Wagoneer and Grand Wagoneer vehicles. The Central Vision Park Assist module (CVPAM) software may prevent the rearview image from displaying when the vehicle is placed in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 56A
Recall Date: Aug 14, 2023
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2022-2023 Jeep Grand Cherokee and 2021-2023 Jeep Grand Cherokee L vehicles. The rear coil springs may have been incorrectly installed and detach from the vehicle while driving.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 64A
Recall Date: Jun 8, 2023
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2022-2023 Jeep Grand Cherokee and 2021-2023 Jeep Grand Cherokee L vehicles. An incorrectly assembled steering column intermediate shaft may disconnect from the u-joint, and result in a loss of steering control.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 58A
Recall Date: May 18, 2023
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2022 Jeep Grand Cherokee and 2021-2022 Jeep Grand Cherokee L vehicles. The tail light side marker assemblies may be damaged and not illuminate. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamp, Reflective Devices, and Associated Equipment."
Potential Risk:
FREE Recall Solution:
Additional Details:
: Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: Z50
Recall Date: Jul 28, 2022
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2021 Dodge Durango, Jeep Grand Cherokee WK, 2022 Jeep Grand Cherokee, and 2021-2022 Jeep Grand Cherokee L vehicles equipped with 3.6L engines. The exhaust gas recirculation (EGR) valve may stick open, resulting in an unexpected loss of drive power.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: Z31
Recall Date: Apr 28, 2022
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2021-2022 Jeep Grand Cherokee L vehicles. These vehicles may have been built with a missing weld from the seat back frame to the child seat tether anchorage. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 225, "Child Restraint Anchorage Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: Z24
Recall Date: Mar 24, 2022
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2021 Jeep Grand Cherokee L vehicles equipped with smart lighting modules (SLM). An incomplete SLM software update may cause one or both headlights to become inoperable. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: Y72
Recall Date: Dec 9, 2021
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2021 Jeep Grand Cherokee L, 2022 Jeep Wagoneer, and Grand Wagoneer vehicles. The Occupant Restraint Controller (ORC) may have incorrect software which can disable the driver, passenger, and knee air bags without warning.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: Y79
Recall Date: Nov 10, 2021
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2021 Jeep Grand Cherokee L vehicles not equipped with automatic high beams. When the master lighting switch is set to the auto position, the high beam headlights will not activate unless the master lighting switch is first changed to the 'on" position. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: Y66
Recall Date: Oct 14, 2021
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2021 Jeep Grand Cherokee L vehicles. A radio software error may prevent the rearview image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: Y67
Recall Date: Sep 21, 2021
Consumer Complaints
573 ComplaintsChrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
In March 2022 my wife was driving down a street in Arizona on her way to work when she heard a pop and the car stopped accelerating. She managed to get the car into a neighborhood and pulled over. I picked her up and left the car there. Eventually I was able to get it towed to the dealership at which point the service advisor told me the transmission needed to be replaced. The car only had 2,900 miles on it. I requested that Chrysler buy the car back knowing it was defective but they said the car does not qualify for a buy back and they ended up giving us a 1 month payment and fixed the card under warranty. In June 2022, my family and I were on vacation in California traveling north on the I-5. The car made a faint noise and several lights came on the dashboard. It was still moving but we had to slow down due to an accident in front of us and the car stopped accelerating again. It would not go into neutral or reverse and we were stuck in the middle of the freeway with cars having to drive around us. After about 30 minutes of sitting in our car a tow driver finally pulled up behind us. We got out of our car and got into his truck while he loaded our car to tow us off the freeway. After waiting a couple hours the other tow driver came and towed our car to the dealership. The dealership diagnosed the problem and told me the valve body in the transmission needed to be replaced. The car had 5,600 miles on it and was fixed under warranty. We were able to drive it back home to Arizona after using a rental car for a week.
Corrective Action:
In March 2022 my wife was driving down a street in Arizona on her way to work when she heard a pop and the car stopped accelerating. She managed to get the car into a neighborhood and pulled over. I picked her up and left the car there. Eventually I was able to get it towed to the dealership at which point the service advisor told me the transmission needed to be replaced. The car only had 2,900 miles on it. I requested that Chrysler buy the car back knowing it was defective but they said the car does not qualify for a buy back and they ended up giving us a 1 month payment and fixed the card under warranty. In June 2022, my family and I were on vacation in California traveling north on the I-5. The car made a faint noise and several lights came on the dashboard. It was still moving but we had to slow down due to an accident in front of us and the car stopped accelerating again. It would not go into neutral or reverse and we were stuck in the middle of the freeway with cars having to drive around us. After about 30 minutes of sitting in our car a tow driver finally pulled up behind us. We got out of our car and got into his truck while he loaded our car to tow us off the freeway. After waiting a couple hours the other tow driver came and towed our car to the dealership. The dealership diagnosed the problem and told me the valve body in the transmission needed to be replaced. The car had 5,600 miles on it and was fixed under warranty. We were able to drive it back home to Arizona after using a rental car for a week.
Additional Notes:
In March 2022 my wife was driving down a street in Arizona on her way to work when she heard a pop and the car stopped accelerating. She managed to get the car into a neighborhood and pulled over. I picked her up and left the car there. Eventually I was able to get it towed to the dealership at which point the service advisor told me the transmission needed to be replaced. The car only had 2,900 miles on it. I requested that Chrysler buy the car back knowing it was defective but they said the car does not qualify for a buy back and they ended up giving us a 1 month payment and fixed the card under warranty. In June 2022, my family and I were on vacation in California traveling north on the I-5. The car made a faint noise and several lights came on the dashboard. It was still moving but we had to slow down due to an accident in front of us and the car stopped accelerating again. It would not go into neutral or reverse and we were stuck in the middle of the freeway with cars having to drive around us. After about 30 minutes of sitting in our car a tow driver finally pulled up behind us. We got out of our car and got into his truck while he loaded our car to tow us off the freeway. After waiting a couple hours the other tow driver came and towed our car to the dealership. The dealership diagnosed the problem and told me the valve body in the transmission needed to be replaced. The car had 5,600 miles on it and was fixed under warranty. We were able to drive it back home to Arizona after using a rental car for a week.
Mfg Campaign: 11470107
Recall Date: Jun 20, 2022
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
Vehicle is making a knocking noise when in drive and fully stopped. This occurs after drive the vehicle for about 10 miles, once the engine warms up. I've been told that it was a purge selenoid and it's normal. Was also told it was an EGR Valve and also advised that it was the air suspension. Meanwhile they have a open star case stating it's the motor mounts. 100s of people are having the same issue on the facebook group I'm in, as well as forums and no one is getting anywhere. Also my radio system is making a hissing noise and the android auto connection is not stable and doesn't stay connected. They currently have no fix for this. My steering wheel is slightly off to the right to go straight. They stated the alignment is good and that it does that because incase the driver falls asleep, it would drive them off the road instead of into oncoming traffic. That's sounds extremely bogus and very dangerous.
Corrective Action:
Vehicle is making a knocking noise when in drive and fully stopped. This occurs after drive the vehicle for about 10 miles, once the engine warms up. I've been told that it was a purge selenoid and it's normal. Was also told it was an EGR Valve and also advised that it was the air suspension. Meanwhile they have a open star case stating it's the motor mounts. 100s of people are having the same issue on the facebook group I'm in, as well as forums and no one is getting anywhere. Also my radio system is making a hissing noise and the android auto connection is not stable and doesn't stay connected. They currently have no fix for this. My steering wheel is slightly off to the right to go straight. They stated the alignment is good and that it does that because incase the driver falls asleep, it would drive them off the road instead of into oncoming traffic. That's sounds extremely bogus and very dangerous.
Additional Notes:
Vehicle is making a knocking noise when in drive and fully stopped. This occurs after drive the vehicle for about 10 miles, once the engine warms up. I've been told that it was a purge selenoid and it's normal. Was also told it was an EGR Valve and also advised that it was the air suspension. Meanwhile they have a open star case stating it's the motor mounts. 100s of people are having the same issue on the facebook group I'm in, as well as forums and no one is getting anywhere. Also my radio system is making a hissing noise and the android auto connection is not stable and doesn't stay connected. They currently have no fix for this. My steering wheel is slightly off to the right to go straight. They stated the alignment is good and that it does that because incase the driver falls asleep, it would drive them off the road instead of into oncoming traffic. That's sounds extremely bogus and very dangerous.
Mfg Campaign: 11469863
Recall Date: Jun 17, 2022
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Vehicle is making a knocking noise when in drive and fully stopped. This occurs after drive the vehicle for about 10 miles, once the engine warms up. I've been told that it was a purge selenoid and it's normal. Was also told it was an EGR Valve and also advised that it was the air suspension. Meanwhile they have a open star case stating it's the motor mounts. 100s of people are having the same issue on the facebook group I'm in, as well as forums and no one is getting anywhere. Also my radio system is making a hissing noise and the android auto connection is not stable and doesn't stay connected. They currently have no fix for this. My steering wheel is slightly off to the right to go straight. They stated the alignment is good and that it does that because incase the driver falls asleep, it would drive them off the road instead of into oncoming traffic. That's sounds extremely bogus and very dangerous.
Corrective Action:
Vehicle is making a knocking noise when in drive and fully stopped. This occurs after drive the vehicle for about 10 miles, once the engine warms up. I've been told that it was a purge selenoid and it's normal. Was also told it was an EGR Valve and also advised that it was the air suspension. Meanwhile they have a open star case stating it's the motor mounts. 100s of people are having the same issue on the facebook group I'm in, as well as forums and no one is getting anywhere. Also my radio system is making a hissing noise and the android auto connection is not stable and doesn't stay connected. They currently have no fix for this. My steering wheel is slightly off to the right to go straight. They stated the alignment is good and that it does that because incase the driver falls asleep, it would drive them off the road instead of into oncoming traffic. That's sounds extremely bogus and very dangerous.
Additional Notes:
Vehicle is making a knocking noise when in drive and fully stopped. This occurs after drive the vehicle for about 10 miles, once the engine warms up. I've been told that it was a purge selenoid and it's normal. Was also told it was an EGR Valve and also advised that it was the air suspension. Meanwhile they have a open star case stating it's the motor mounts. 100s of people are having the same issue on the facebook group I'm in, as well as forums and no one is getting anywhere. Also my radio system is making a hissing noise and the android auto connection is not stable and doesn't stay connected. They currently have no fix for this. My steering wheel is slightly off to the right to go straight. They stated the alignment is good and that it does that because incase the driver falls asleep, it would drive them off the road instead of into oncoming traffic. That's sounds extremely bogus and very dangerous.
Mfg Campaign: 11469863
Recall Date: Jun 17, 2022
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
Vehicle is making a knocking noise when in drive and fully stopped. This occurs after drive the vehicle for about 10 miles, once the engine warms up. I've been told that it was a purge selenoid and it's normal. Was also told it was an EGR Valve and also advised that it was the air suspension. Meanwhile they have a open star case stating it's the motor mounts. 100s of people are having the same issue on the facebook group I'm in, as well as forums and no one is getting anywhere. Also my radio system is making a hissing noise and the android auto connection is not stable and doesn't stay connected. They currently have no fix for this. My steering wheel is slightly off to the right to go straight. They stated the alignment is good and that it does that because incase the driver falls asleep, it would drive them off the road instead of into oncoming traffic. That's sounds extremely bogus and very dangerous.
Corrective Action:
Vehicle is making a knocking noise when in drive and fully stopped. This occurs after drive the vehicle for about 10 miles, once the engine warms up. I've been told that it was a purge selenoid and it's normal. Was also told it was an EGR Valve and also advised that it was the air suspension. Meanwhile they have a open star case stating it's the motor mounts. 100s of people are having the same issue on the facebook group I'm in, as well as forums and no one is getting anywhere. Also my radio system is making a hissing noise and the android auto connection is not stable and doesn't stay connected. They currently have no fix for this. My steering wheel is slightly off to the right to go straight. They stated the alignment is good and that it does that because incase the driver falls asleep, it would drive them off the road instead of into oncoming traffic. That's sounds extremely bogus and very dangerous.
Additional Notes:
Vehicle is making a knocking noise when in drive and fully stopped. This occurs after drive the vehicle for about 10 miles, once the engine warms up. I've been told that it was a purge selenoid and it's normal. Was also told it was an EGR Valve and also advised that it was the air suspension. Meanwhile they have a open star case stating it's the motor mounts. 100s of people are having the same issue on the facebook group I'm in, as well as forums and no one is getting anywhere. Also my radio system is making a hissing noise and the android auto connection is not stable and doesn't stay connected. They currently have no fix for this. My steering wheel is slightly off to the right to go straight. They stated the alignment is good and that it does that because incase the driver falls asleep, it would drive them off the road instead of into oncoming traffic. That's sounds extremely bogus and very dangerous.
Mfg Campaign: 11469863
Recall Date: Jun 17, 2022
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
2021 Jeep Grand Cherokee L Limited: Looses power steering and the light comes on and a message saying power steering unavailable. Took it to the dealer and they ran the code as the aux battery going below voltage threshold. They’ve changed this battery once already due to the same issue and the battery expanding because of the issue and the tsb (?) 3 times to try and fix this issue. This is about the 6th time I have taken it in. Chrysler lacks at figuring out what is wrong. They’ve gone through every wiring harness everything.
Corrective Action:
2021 Jeep Grand Cherokee L Limited: Looses power steering and the light comes on and a message saying power steering unavailable. Took it to the dealer and they ran the code as the aux battery going below voltage threshold. They’ve changed this battery once already due to the same issue and the battery expanding because of the issue and the tsb (?) 3 times to try and fix this issue. This is about the 6th time I have taken it in. Chrysler lacks at figuring out what is wrong. They’ve gone through every wiring harness everything.
Additional Notes:
2021 Jeep Grand Cherokee L Limited: Looses power steering and the light comes on and a message saying power steering unavailable. Took it to the dealer and they ran the code as the aux battery going below voltage threshold. They’ve changed this battery once already due to the same issue and the battery expanding because of the issue and the tsb (?) 3 times to try and fix this issue. This is about the 6th time I have taken it in. Chrysler lacks at figuring out what is wrong. They’ve gone through every wiring harness everything.
Mfg Campaign: 11469505
Recall Date: Jun 16, 2022
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
2021 Jeep Grand Cherokee L Limited: Looses power steering and the light comes on and a message saying power steering unavailable. Took it to the dealer and they ran the code as the aux battery going below voltage threshold. They’ve changed this battery once already due to the same issue and the battery expanding because of the issue and the tsb (?) 3 times to try and fix this issue. This is about the 6th time I have taken it in. Chrysler lacks at figuring out what is wrong. They’ve gone through every wiring harness everything.
Corrective Action:
2021 Jeep Grand Cherokee L Limited: Looses power steering and the light comes on and a message saying power steering unavailable. Took it to the dealer and they ran the code as the aux battery going below voltage threshold. They’ve changed this battery once already due to the same issue and the battery expanding because of the issue and the tsb (?) 3 times to try and fix this issue. This is about the 6th time I have taken it in. Chrysler lacks at figuring out what is wrong. They’ve gone through every wiring harness everything.
Additional Notes:
2021 Jeep Grand Cherokee L Limited: Looses power steering and the light comes on and a message saying power steering unavailable. Took it to the dealer and they ran the code as the aux battery going below voltage threshold. They’ve changed this battery once already due to the same issue and the battery expanding because of the issue and the tsb (?) 3 times to try and fix this issue. This is about the 6th time I have taken it in. Chrysler lacks at figuring out what is wrong. They’ve gone through every wiring harness everything.
Mfg Campaign: 11469505
Recall Date: Jun 16, 2022
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
The engine mounts on the right side of the motor are defective. It was discovered after I brought the car in for a drum-like noise coming from the engine. The vehicle is less than a year old and has less than 10,000 miles on it. Dealership indicated this has been a recurring problem in some of the new model Grand Cherokee vehicles and the manufacturer is aware of it. They indicated a recall has not been issued as they believe there isn’t a safety concern.They have ordered new engine mounts for vehicle, but they don’t have an ETA on when parts will arrive. They refused my request for a courtesy rental or loaner car. They indicated car was safe to drive. However, I disagree and expressed my concerns to the dealer. They said I would have to call “corporate”.
Corrective Action:
The engine mounts on the right side of the motor are defective. It was discovered after I brought the car in for a drum-like noise coming from the engine. The vehicle is less than a year old and has less than 10,000 miles on it. Dealership indicated this has been a recurring problem in some of the new model Grand Cherokee vehicles and the manufacturer is aware of it. They indicated a recall has not been issued as they believe there isn’t a safety concern.They have ordered new engine mounts for vehicle, but they don’t have an ETA on when parts will arrive. They refused my request for a courtesy rental or loaner car. They indicated car was safe to drive. However, I disagree and expressed my concerns to the dealer. They said I would have to call “corporate”.
Additional Notes:
The engine mounts on the right side of the motor are defective. It was discovered after I brought the car in for a drum-like noise coming from the engine. The vehicle is less than a year old and has less than 10,000 miles on it. Dealership indicated this has been a recurring problem in some of the new model Grand Cherokee vehicles and the manufacturer is aware of it. They indicated a recall has not been issued as they believe there isn’t a safety concern.They have ordered new engine mounts for vehicle, but they don’t have an ETA on when parts will arrive. They refused my request for a courtesy rental or loaner car. They indicated car was safe to drive. However, I disagree and expressed my concerns to the dealer. They said I would have to call “corporate”.
Mfg Campaign: 11468731
Recall Date: Jun 11, 2022
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The engine mounts on the right side of the motor are defective. It was discovered after I brought the car in for a drum-like noise coming from the engine. The vehicle is less than a year old and has less than 10,000 miles on it. Dealership indicated this has been a recurring problem in some of the new model Grand Cherokee vehicles and the manufacturer is aware of it. They indicated a recall has not been issued as they believe there isn’t a safety concern.They have ordered new engine mounts for vehicle, but they don’t have an ETA on when parts will arrive. They refused my request for a courtesy rental or loaner car. They indicated car was safe to drive. However, I disagree and expressed my concerns to the dealer. They said I would have to call “corporate”.
Corrective Action:
The engine mounts on the right side of the motor are defective. It was discovered after I brought the car in for a drum-like noise coming from the engine. The vehicle is less than a year old and has less than 10,000 miles on it. Dealership indicated this has been a recurring problem in some of the new model Grand Cherokee vehicles and the manufacturer is aware of it. They indicated a recall has not been issued as they believe there isn’t a safety concern.They have ordered new engine mounts for vehicle, but they don’t have an ETA on when parts will arrive. They refused my request for a courtesy rental or loaner car. They indicated car was safe to drive. However, I disagree and expressed my concerns to the dealer. They said I would have to call “corporate”.
Additional Notes:
The engine mounts on the right side of the motor are defective. It was discovered after I brought the car in for a drum-like noise coming from the engine. The vehicle is less than a year old and has less than 10,000 miles on it. Dealership indicated this has been a recurring problem in some of the new model Grand Cherokee vehicles and the manufacturer is aware of it. They indicated a recall has not been issued as they believe there isn’t a safety concern.They have ordered new engine mounts for vehicle, but they don’t have an ETA on when parts will arrive. They refused my request for a courtesy rental or loaner car. They indicated car was safe to drive. However, I disagree and expressed my concerns to the dealer. They said I would have to call “corporate”.
Mfg Campaign: 11468731
Recall Date: Jun 11, 2022
Chrysler (fca Us, Llc)
Defect Description:
SUSPENSION
Potential Consequences:
Unknown. Suspension issue/s cause car to jitter and vibrate (unsettled washboard-like ride quality) on the road. Suspension is standard-- not air suspension. Noticeable vibrations/jittering at speeds over 35mph. Makes steering difficult. Makes driving exhausting, as every undulation is transferred into the cabin. Issue has not yet been inspected by dealer or manufacturer. No warning lights--- but it is a suspension system, so a warning light is not likely. This is a brand new vehicle. It should not be exhibiting these problems. I have tested the same model from several different years and none exhibit this ride characteristic, it is just my vehicle.
Corrective Action:
Unknown. Suspension issue/s cause car to jitter and vibrate (unsettled washboard-like ride quality) on the road. Suspension is standard-- not air suspension. Noticeable vibrations/jittering at speeds over 35mph. Makes steering difficult. Makes driving exhausting, as every undulation is transferred into the cabin. Issue has not yet been inspected by dealer or manufacturer. No warning lights--- but it is a suspension system, so a warning light is not likely. This is a brand new vehicle. It should not be exhibiting these problems. I have tested the same model from several different years and none exhibit this ride characteristic, it is just my vehicle.
Additional Notes:
Unknown. Suspension issue/s cause car to jitter and vibrate (unsettled washboard-like ride quality) on the road. Suspension is standard-- not air suspension. Noticeable vibrations/jittering at speeds over 35mph. Makes steering difficult. Makes driving exhausting, as every undulation is transferred into the cabin. Issue has not yet been inspected by dealer or manufacturer. No warning lights--- but it is a suspension system, so a warning light is not likely. This is a brand new vehicle. It should not be exhibiting these problems. I have tested the same model from several different years and none exhibit this ride characteristic, it is just my vehicle.
Mfg Campaign: 11468812
Recall Date: Jun 11, 2022
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Electrical issues stalled car without warning while driving. Vehicle restarted briefly and stalled again with electrical warnings.
Corrective Action:
Electrical issues stalled car without warning while driving. Vehicle restarted briefly and stalled again with electrical warnings.
Additional Notes:
Electrical issues stalled car without warning while driving. Vehicle restarted briefly and stalled again with electrical warnings.
Mfg Campaign: 11468719
Recall Date: Jun 10, 2022
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
Electrical issues stalled car without warning while driving. Vehicle restarted briefly and stalled again with electrical warnings.
Corrective Action:
Electrical issues stalled car without warning while driving. Vehicle restarted briefly and stalled again with electrical warnings.
Additional Notes:
Electrical issues stalled car without warning while driving. Vehicle restarted briefly and stalled again with electrical warnings.
Mfg Campaign: 11468719
Recall Date: Jun 10, 2022
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
Electrical issues stalled car without warning while driving. Vehicle restarted briefly and stalled again with electrical warnings.
Corrective Action:
Electrical issues stalled car without warning while driving. Vehicle restarted briefly and stalled again with electrical warnings.
Additional Notes:
Electrical issues stalled car without warning while driving. Vehicle restarted briefly and stalled again with electrical warnings.
Mfg Campaign: 11468719
Recall Date: Jun 10, 2022
Chrysler (fca Us, Llc)
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
Forward collision warning system and auto emergency braking system non operative since vehicle was purchased from new. Have paper work from local dealership confirmation that systems are non operative but they can not fix and do not know why. Was told that this is an issue on all Jeep’s. Corporate has a case open but will not call me back and when I call them system states that I can leave a voicemail with my case worker but then hangs up with no options to speak to anyone.
Corrective Action:
Forward collision warning system and auto emergency braking system non operative since vehicle was purchased from new. Have paper work from local dealership confirmation that systems are non operative but they can not fix and do not know why. Was told that this is an issue on all Jeep’s. Corporate has a case open but will not call me back and when I call them system states that I can leave a voicemail with my case worker but then hangs up with no options to speak to anyone.
Additional Notes:
Forward collision warning system and auto emergency braking system non operative since vehicle was purchased from new. Have paper work from local dealership confirmation that systems are non operative but they can not fix and do not know why. Was told that this is an issue on all Jeep’s. Corporate has a case open but will not call me back and when I call them system states that I can leave a voicemail with my case worker but then hangs up with no options to speak to anyone.
Mfg Campaign: 11468017
Recall Date: Jun 7, 2022
Chrysler (fca Us, Llc)
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
Forward collision warning system and auto emergency braking system non operative since vehicle was purchased from new. Have paper work from local dealership confirmation that systems are non operative but they can not fix and do not know why. Was told that this is an issue on all Jeep’s. Corporate has a case open but will not call me back and when I call them system states that I can leave a voicemail with my case worker but then hangs up with no options to speak to anyone.
Corrective Action:
Forward collision warning system and auto emergency braking system non operative since vehicle was purchased from new. Have paper work from local dealership confirmation that systems are non operative but they can not fix and do not know why. Was told that this is an issue on all Jeep’s. Corporate has a case open but will not call me back and when I call them system states that I can leave a voicemail with my case worker but then hangs up with no options to speak to anyone.
Additional Notes:
Forward collision warning system and auto emergency braking system non operative since vehicle was purchased from new. Have paper work from local dealership confirmation that systems are non operative but they can not fix and do not know why. Was told that this is an issue on all Jeep’s. Corporate has a case open but will not call me back and when I call them system states that I can leave a voicemail with my case worker but then hangs up with no options to speak to anyone.
Mfg Campaign: 11468017
Recall Date: Jun 7, 2022
Chrysler (fca Us, Llc)
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
The contact owns a 2021 Jeep Grand Cherokee. The contact stated that while his wife was driving approximately 30 MPH, the Forward Collision-Avoidance system erroneously activated, causing the vehicle to abruptly stop in the middle of the road. During the failure, no other vehicles or objects were nearby to cause the system to be activated. The vehicle was taken to the local dealer who was unable to duplicate the failure or identify the cause of the failure. No service was performed. The contact stated that the failure reoccurred. The manufacturer was not notified of the failure. The failure mileage was 6,000.
Corrective Action:
The contact owns a 2021 Jeep Grand Cherokee. The contact stated that while his wife was driving approximately 30 MPH, the Forward Collision-Avoidance system erroneously activated, causing the vehicle to abruptly stop in the middle of the road. During the failure, no other vehicles or objects were nearby to cause the system to be activated. The vehicle was taken to the local dealer who was unable to duplicate the failure or identify the cause of the failure. No service was performed. The contact stated that the failure reoccurred. The manufacturer was not notified of the failure. The failure mileage was 6,000.
Additional Notes:
The contact owns a 2021 Jeep Grand Cherokee. The contact stated that while his wife was driving approximately 30 MPH, the Forward Collision-Avoidance system erroneously activated, causing the vehicle to abruptly stop in the middle of the road. During the failure, no other vehicles or objects were nearby to cause the system to be activated. The vehicle was taken to the local dealer who was unable to duplicate the failure or identify the cause of the failure. No service was performed. The contact stated that the failure reoccurred. The manufacturer was not notified of the failure. The failure mileage was 6,000.
Mfg Campaign: 11467270
Recall Date: Jun 3, 2022
Chrysler (fca Us, Llc)
Defect Description:
AIR BAGS
Potential Consequences:
Airbag System Service Required light came on last night and then turned off. Power Steering Unavailable has come on two more times since my last time filling this out.
Corrective Action:
Airbag System Service Required light came on last night and then turned off. Power Steering Unavailable has come on two more times since my last time filling this out.
Additional Notes:
Airbag System Service Required light came on last night and then turned off. Power Steering Unavailable has come on two more times since my last time filling this out.
Mfg Campaign: 11466347
Recall Date: May 27, 2022
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
Airbag System Service Required light came on last night and then turned off. Power Steering Unavailable has come on two more times since my last time filling this out.
Corrective Action:
Airbag System Service Required light came on last night and then turned off. Power Steering Unavailable has come on two more times since my last time filling this out.
Additional Notes:
Airbag System Service Required light came on last night and then turned off. Power Steering Unavailable has come on two more times since my last time filling this out.
Mfg Campaign: 11466347
Recall Date: May 27, 2022
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I started my car with my factory installed remote starter and 5 minutes later my car was engulfed in flames. This was a brand new car, and has been reported to Chrysler,. I reported this the day it happened on 5/9/22 and I still have not heard back from Chrysler. Just concerned this could happen to others.
Corrective Action:
I started my car with my factory installed remote starter and 5 minutes later my car was engulfed in flames. This was a brand new car, and has been reported to Chrysler,. I reported this the day it happened on 5/9/22 and I still have not heard back from Chrysler. Just concerned this could happen to others.
Additional Notes:
I started my car with my factory installed remote starter and 5 minutes later my car was engulfed in flames. This was a brand new car, and has been reported to Chrysler,. I reported this the day it happened on 5/9/22 and I still have not heard back from Chrysler. Just concerned this could happen to others.
Mfg Campaign: 11465869
Recall Date: May 24, 2022
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
This vehicle has so many issues. Including but not limited too: Car play not working, Start/Stop function not working with no message as to why, Power steering becoming unavailable both at the start of a drive and during a drive, battery under passenger seat was expanded on the bottom, 4wd service light comes on randomly(mostly when started with the app) and many other issues.
Corrective Action:
This vehicle has so many issues. Including but not limited too: Car play not working, Start/Stop function not working with no message as to why, Power steering becoming unavailable both at the start of a drive and during a drive, battery under passenger seat was expanded on the bottom, 4wd service light comes on randomly(mostly when started with the app) and many other issues.
Additional Notes:
This vehicle has so many issues. Including but not limited too: Car play not working, Start/Stop function not working with no message as to why, Power steering becoming unavailable both at the start of a drive and during a drive, battery under passenger seat was expanded on the bottom, 4wd service light comes on randomly(mostly when started with the app) and many other issues.
Mfg Campaign: 11465438
Recall Date: May 20, 2022
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
This vehicle has so many issues. Including but not limited too: Car play not working, Start/Stop function not working with no message as to why, Power steering becoming unavailable both at the start of a drive and during a drive, battery under passenger seat was expanded on the bottom, 4wd service light comes on randomly(mostly when started with the app) and many other issues.
Corrective Action:
This vehicle has so many issues. Including but not limited too: Car play not working, Start/Stop function not working with no message as to why, Power steering becoming unavailable both at the start of a drive and during a drive, battery under passenger seat was expanded on the bottom, 4wd service light comes on randomly(mostly when started with the app) and many other issues.
Additional Notes:
This vehicle has so many issues. Including but not limited too: Car play not working, Start/Stop function not working with no message as to why, Power steering becoming unavailable both at the start of a drive and during a drive, battery under passenger seat was expanded on the bottom, 4wd service light comes on randomly(mostly when started with the app) and many other issues.
Mfg Campaign: 11465438
Recall Date: May 20, 2022
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