Complaints & Recalls
Official Safety Recalls - Important!
25 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2021-2022 Dodge Durango, 2021-2023 Chrysler Pacifica, Jeep Grand Cherokee L, 2022 Ram 1500, 2500, 3500, Chrysler Voyager, 2022-2023 Jeep Compass, Grand Cherokee, Wagoneer, Grand Wagoneer, andRam Promaster vehicles. The radio software may prevent the rearview image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 66B, 79B
Recall Date: Jun 13, 2024
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2021-2023 Jeep Grand Cherokee L and 2022-2023 Jeep Grand Cherokee vehicles. The upper control arm ball joint and steering knuckle may separate and cause the wheel to fall outward, resulting in a loss of vehicle control.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 10B
Recall Date: Feb 22, 2024
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2022-2023 Jeep Grand Cherokee, 2021-2023 Jeep Grand Cherokee L, and 2022-2024 Jeep Wagoneer and Grand Wagoneer vehicles. The Central Vision Park Assist module (CVPAM) software may prevent the rearview image from displaying when the vehicle is placed in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 56A
Recall Date: Aug 14, 2023
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2022-2023 Jeep Grand Cherokee and 2021-2023 Jeep Grand Cherokee L vehicles. The rear coil springs may have been incorrectly installed and detach from the vehicle while driving.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 64A
Recall Date: Jun 8, 2023
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2022-2023 Jeep Grand Cherokee and 2021-2023 Jeep Grand Cherokee L vehicles. An incorrectly assembled steering column intermediate shaft may disconnect from the u-joint, and result in a loss of steering control.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 58A
Recall Date: May 18, 2023
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2022 Jeep Grand Cherokee and 2021-2022 Jeep Grand Cherokee L vehicles. The tail light side marker assemblies may be damaged and not illuminate. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamp, Reflective Devices, and Associated Equipment."
Potential Risk:
FREE Recall Solution:
Additional Details:
: Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: Z50
Recall Date: Jul 28, 2022
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2021 Dodge Durango, Jeep Grand Cherokee WK, 2022 Jeep Grand Cherokee, and 2021-2022 Jeep Grand Cherokee L vehicles equipped with 3.6L engines. The exhaust gas recirculation (EGR) valve may stick open, resulting in an unexpected loss of drive power.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: Z31
Recall Date: Apr 28, 2022
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2021-2022 Jeep Grand Cherokee L vehicles. These vehicles may have been built with a missing weld from the seat back frame to the child seat tether anchorage. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 225, "Child Restraint Anchorage Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: Z24
Recall Date: Mar 24, 2022
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2021 Jeep Grand Cherokee L vehicles equipped with smart lighting modules (SLM). An incomplete SLM software update may cause one or both headlights to become inoperable. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: Y72
Recall Date: Dec 9, 2021
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2021 Jeep Grand Cherokee L, 2022 Jeep Wagoneer, and Grand Wagoneer vehicles. The Occupant Restraint Controller (ORC) may have incorrect software which can disable the driver, passenger, and knee air bags without warning.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: Y79
Recall Date: Nov 10, 2021
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2021 Jeep Grand Cherokee L vehicles not equipped with automatic high beams. When the master lighting switch is set to the auto position, the high beam headlights will not activate unless the master lighting switch is first changed to the 'on" position. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: Y66
Recall Date: Oct 14, 2021
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2021 Jeep Grand Cherokee L vehicles. A radio software error may prevent the rearview image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: Y67
Recall Date: Sep 21, 2021
Consumer Complaints
573 ComplaintsChrysler (fca Us, Llc)
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
Vehicle had no high beams. Vehicle has no running lights at night. Rear console climate control intermittently works. Idles at 1500 on a cold start. Vehicle doesn’t have power steering when started in a cold day. Have to turn off and on to fix.
Corrective Action:
Vehicle had no high beams. Vehicle has no running lights at night. Rear console climate control intermittently works. Idles at 1500 on a cold start. Vehicle doesn’t have power steering when started in a cold day. Have to turn off and on to fix.
Additional Notes:
Vehicle had no high beams. Vehicle has no running lights at night. Rear console climate control intermittently works. Idles at 1500 on a cold start. Vehicle doesn’t have power steering when started in a cold day. Have to turn off and on to fix.
Mfg Campaign: 11499544
Recall Date: Dec 30, 2022
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
Vehicle had no high beams. Vehicle has no running lights at night. Rear console climate control intermittently works. Idles at 1500 on a cold start. Vehicle doesn’t have power steering when started in a cold day. Have to turn off and on to fix.
Corrective Action:
Vehicle had no high beams. Vehicle has no running lights at night. Rear console climate control intermittently works. Idles at 1500 on a cold start. Vehicle doesn’t have power steering when started in a cold day. Have to turn off and on to fix.
Additional Notes:
Vehicle had no high beams. Vehicle has no running lights at night. Rear console climate control intermittently works. Idles at 1500 on a cold start. Vehicle doesn’t have power steering when started in a cold day. Have to turn off and on to fix.
Mfg Campaign: 11499544
Recall Date: Dec 30, 2022
Chrysler (fca Us, Llc)
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
The contact owns a 2021 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 22V554000 (Exterior Lighting) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2021 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 22V554000 (Exterior Lighting) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2021 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 22V554000 (Exterior Lighting) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Mfg Campaign: 11499429
Recall Date: Dec 29, 2022
Chrysler (fca Us, Llc)
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
The contact owns a 2021 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 22V544000 (Exterior Lighting) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2021 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 22V544000 (Exterior Lighting) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2021 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 22V544000 (Exterior Lighting) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Mfg Campaign: 11499221
Recall Date: Dec 28, 2022
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Bought vehicle in October - dealer was only able to give me the vehicle 2 months later. When I picked up the vehicle it smelled like something electric was burning. I texted my sales guy from the lot he didn't respond immediately I thought maybe it's just something outside the vehicle. Brought it home found it there is a recall on this vehicle and it doesn't accelerate efficiently. When I took it back to the dealership the dealer couldn't fix it and refused to take the vehicle back. I have paid my car payments for a vehicle I can't use. Please help me resolve this issue
Corrective Action:
Bought vehicle in October - dealer was only able to give me the vehicle 2 months later. When I picked up the vehicle it smelled like something electric was burning. I texted my sales guy from the lot he didn't respond immediately I thought maybe it's just something outside the vehicle. Brought it home found it there is a recall on this vehicle and it doesn't accelerate efficiently. When I took it back to the dealership the dealer couldn't fix it and refused to take the vehicle back. I have paid my car payments for a vehicle I can't use. Please help me resolve this issue
Additional Notes:
Bought vehicle in October - dealer was only able to give me the vehicle 2 months later. When I picked up the vehicle it smelled like something electric was burning. I texted my sales guy from the lot he didn't respond immediately I thought maybe it's just something outside the vehicle. Brought it home found it there is a recall on this vehicle and it doesn't accelerate efficiently. When I took it back to the dealership the dealer couldn't fix it and refused to take the vehicle back. I have paid my car payments for a vehicle I can't use. Please help me resolve this issue
Mfg Campaign: 11498499
Recall Date: Dec 22, 2022
Chrysler (fca Us, Llc)
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
Bought vehicle in October - dealer was only able to give me the vehicle 2 months later. When I picked up the vehicle it smelled like something electric was burning. I texted my sales guy from the lot he didn't respond immediately I thought maybe it's just something outside the vehicle. Brought it home found it there is a recall on this vehicle and it doesn't accelerate efficiently. When I took it back to the dealership the dealer couldn't fix it and refused to take the vehicle back. I have paid my car payments for a vehicle I can't use. Please help me resolve this issue
Corrective Action:
Bought vehicle in October - dealer was only able to give me the vehicle 2 months later. When I picked up the vehicle it smelled like something electric was burning. I texted my sales guy from the lot he didn't respond immediately I thought maybe it's just something outside the vehicle. Brought it home found it there is a recall on this vehicle and it doesn't accelerate efficiently. When I took it back to the dealership the dealer couldn't fix it and refused to take the vehicle back. I have paid my car payments for a vehicle I can't use. Please help me resolve this issue
Additional Notes:
Bought vehicle in October - dealer was only able to give me the vehicle 2 months later. When I picked up the vehicle it smelled like something electric was burning. I texted my sales guy from the lot he didn't respond immediately I thought maybe it's just something outside the vehicle. Brought it home found it there is a recall on this vehicle and it doesn't accelerate efficiently. When I took it back to the dealership the dealer couldn't fix it and refused to take the vehicle back. I have paid my car payments for a vehicle I can't use. Please help me resolve this issue
Mfg Campaign: 11498499
Recall Date: Dec 22, 2022
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Bought vehicle in October - dealer was only able to give me the vehicle 2 months later. When I picked up the vehicle it smelled like something electric was burning. I texted my sales guy from the lot he didn't respond immediately I thought maybe it's just something outside the vehicle. Brought it home found it there is a recall on this vehicle and it doesn't accelerate efficiently. When I took it back to the dealership the dealer couldn't fix it and refused to take the vehicle back. I have paid my car payments for a vehicle I can't use. Please help me resolve this issue
Corrective Action:
Bought vehicle in October - dealer was only able to give me the vehicle 2 months later. When I picked up the vehicle it smelled like something electric was burning. I texted my sales guy from the lot he didn't respond immediately I thought maybe it's just something outside the vehicle. Brought it home found it there is a recall on this vehicle and it doesn't accelerate efficiently. When I took it back to the dealership the dealer couldn't fix it and refused to take the vehicle back. I have paid my car payments for a vehicle I can't use. Please help me resolve this issue
Additional Notes:
Bought vehicle in October - dealer was only able to give me the vehicle 2 months later. When I picked up the vehicle it smelled like something electric was burning. I texted my sales guy from the lot he didn't respond immediately I thought maybe it's just something outside the vehicle. Brought it home found it there is a recall on this vehicle and it doesn't accelerate efficiently. When I took it back to the dealership the dealer couldn't fix it and refused to take the vehicle back. I have paid my car payments for a vehicle I can't use. Please help me resolve this issue
Mfg Campaign: 11498499
Recall Date: Dec 22, 2022
Chrysler (fca Us, Llc)
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
The contact owns a 2021 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 22V544000 (Exterior Lighting) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced the failure. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2021 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 22V544000 (Exterior Lighting) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced the failure. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2021 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 22V544000 (Exterior Lighting) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced the failure. VIN tool confirms parts not available.
Mfg Campaign: 11498510
Recall Date: Dec 22, 2022
Chrysler (fca Us, Llc)
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
The contact owns a 2021 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 22V544000 (Exterior Lighting). The contact stated that the taillights were no longer illuminated. The contact made a local dealer aware of the failure and recall notification; however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure, and a case was opened. The failure mileage was unknown. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2021 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 22V544000 (Exterior Lighting). The contact stated that the taillights were no longer illuminated. The contact made a local dealer aware of the failure and recall notification; however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure, and a case was opened. The failure mileage was unknown. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2021 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 22V544000 (Exterior Lighting). The contact stated that the taillights were no longer illuminated. The contact made a local dealer aware of the failure and recall notification; however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure, and a case was opened. The failure mileage was unknown. VIN tool confirms parts not available.
Mfg Campaign: 11498145
Recall Date: Dec 19, 2022
Chrysler (fca Us, Llc)
Defect Description:
AIR BAGS
Potential Consequences:
ON 11/19/2022 I AM DRIVING AT ABOUT 65 MPH GOING NORTHBOUND IN THE RIGHT LANE ON THE PALISADES INTERSTATE PARKWAY AT EXIT 2 IN NJ. A CAR PASSING ME IN THE LEFT LANE STRIKES A DEER WITH HIS LEFT FRONT AND THE DEER IS FLIPPED IN THE AIR. THE DEER IS NOW AIRBORNE AND IN THE RIGHT LANE. I DRIVE INTO THE DEER AND IT IMPACTS THE HOOD OF THE JEEP AND CRASHES THROUGH THE WINDSHIELD AND LANDS IN THE PASSENGER COMPARTMENT. I DID NOT HAVE TIME TO BRAKE HARD BUT WAS ABLE TO PULLOVER ON A GRASSY AREA OAST THE EXIT ON THE RIGHT. I HAVE A DASHCAN VIDEO BUT I CANNOT UPLOAD TO REPORT. AVAILABLE UPON REQUEST AND CN BE EMAILED TO YOU. CONCERN: 1. THE EMERGENCY ASSIST SYSTEM ACTIVATED AND DETECTED A COLLISION AND ASKED ME IF I NEEDED POLICE , FIRE OR AMBULANCE. 2. THE AIRBAG SYSTEM FAILED TO DETECT A HIGH SPEED COLLISION AND DID NOT DEPLOY. WHY DID THE RESPONSE SYSTEM DETECT A COLLSION AND INQUIRED IF I NEEDED POLICE, FIRE AND AMBULANCE AND THE AIRBAG SYSTEM NEVER SENSED A HIGH IMPACT COLLISION WITH THE DEER.
Corrective Action:
ON 11/19/2022 I AM DRIVING AT ABOUT 65 MPH GOING NORTHBOUND IN THE RIGHT LANE ON THE PALISADES INTERSTATE PARKWAY AT EXIT 2 IN NJ. A CAR PASSING ME IN THE LEFT LANE STRIKES A DEER WITH HIS LEFT FRONT AND THE DEER IS FLIPPED IN THE AIR. THE DEER IS NOW AIRBORNE AND IN THE RIGHT LANE. I DRIVE INTO THE DEER AND IT IMPACTS THE HOOD OF THE JEEP AND CRASHES THROUGH THE WINDSHIELD AND LANDS IN THE PASSENGER COMPARTMENT. I DID NOT HAVE TIME TO BRAKE HARD BUT WAS ABLE TO PULLOVER ON A GRASSY AREA OAST THE EXIT ON THE RIGHT. I HAVE A DASHCAN VIDEO BUT I CANNOT UPLOAD TO REPORT. AVAILABLE UPON REQUEST AND CN BE EMAILED TO YOU. CONCERN: 1. THE EMERGENCY ASSIST SYSTEM ACTIVATED AND DETECTED A COLLISION AND ASKED ME IF I NEEDED POLICE , FIRE OR AMBULANCE. 2. THE AIRBAG SYSTEM FAILED TO DETECT A HIGH SPEED COLLISION AND DID NOT DEPLOY. WHY DID THE RESPONSE SYSTEM DETECT A COLLSION AND INQUIRED IF I NEEDED POLICE, FIRE AND AMBULANCE AND THE AIRBAG SYSTEM NEVER SENSED A HIGH IMPACT COLLISION WITH THE DEER.
Additional Notes:
ON 11/19/2022 I AM DRIVING AT ABOUT 65 MPH GOING NORTHBOUND IN THE RIGHT LANE ON THE PALISADES INTERSTATE PARKWAY AT EXIT 2 IN NJ. A CAR PASSING ME IN THE LEFT LANE STRIKES A DEER WITH HIS LEFT FRONT AND THE DEER IS FLIPPED IN THE AIR. THE DEER IS NOW AIRBORNE AND IN THE RIGHT LANE. I DRIVE INTO THE DEER AND IT IMPACTS THE HOOD OF THE JEEP AND CRASHES THROUGH THE WINDSHIELD AND LANDS IN THE PASSENGER COMPARTMENT. I DID NOT HAVE TIME TO BRAKE HARD BUT WAS ABLE TO PULLOVER ON A GRASSY AREA OAST THE EXIT ON THE RIGHT. I HAVE A DASHCAN VIDEO BUT I CANNOT UPLOAD TO REPORT. AVAILABLE UPON REQUEST AND CN BE EMAILED TO YOU. CONCERN: 1. THE EMERGENCY ASSIST SYSTEM ACTIVATED AND DETECTED A COLLISION AND ASKED ME IF I NEEDED POLICE , FIRE OR AMBULANCE. 2. THE AIRBAG SYSTEM FAILED TO DETECT A HIGH SPEED COLLISION AND DID NOT DEPLOY. WHY DID THE RESPONSE SYSTEM DETECT A COLLSION AND INQUIRED IF I NEEDED POLICE, FIRE AND AMBULANCE AND THE AIRBAG SYSTEM NEVER SENSED A HIGH IMPACT COLLISION WITH THE DEER.
Mfg Campaign: 11495976
Recall Date: Dec 4, 2022
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
Power steering failed for a day then was fine the next day. Our safety was not affected as it occurred at home. We received no recall regarding the issue. Dealership reported it was an "RSU" and corrected the issue with a software update
Corrective Action:
Power steering failed for a day then was fine the next day. Our safety was not affected as it occurred at home. We received no recall regarding the issue. Dealership reported it was an "RSU" and corrected the issue with a software update
Additional Notes:
Power steering failed for a day then was fine the next day. Our safety was not affected as it occurred at home. We received no recall regarding the issue. Dealership reported it was an "RSU" and corrected the issue with a software update
Mfg Campaign: 11494641
Recall Date: Nov 22, 2022
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
The contact owns a 2021 Jeep Grand Cherokee. The contact stated while driving 10 MPH and approaching a parking spot, several warning lights illuminated, and the steering wheel became difficult to turn. The vehicle was not drivable. The contact towed the vehicle to the local dealer, where it was diagnosed with needing the two batteries to be recharged. The batteries were recharged but the contact continued to experience the failure. The contact took the vehicle to another local dealer: Normandin Chrysler Dodge Jeep Ram FIAT (900 Capitol Expressway Auto Mall, San Jose, CA 95136:(408) 580-8875), where it was diagnosed with needing the two batteries to be replaced. The vehicle was repaired but continued to experience the failure. The contact towed the vehicle back to the first dealer: Putnam Chrysler Jeep Dodge. The vehicle was not diagnosed or repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 13,550.
Corrective Action:
The contact owns a 2021 Jeep Grand Cherokee. The contact stated while driving 10 MPH and approaching a parking spot, several warning lights illuminated, and the steering wheel became difficult to turn. The vehicle was not drivable. The contact towed the vehicle to the local dealer, where it was diagnosed with needing the two batteries to be recharged. The batteries were recharged but the contact continued to experience the failure. The contact took the vehicle to another local dealer: Normandin Chrysler Dodge Jeep Ram FIAT (900 Capitol Expressway Auto Mall, San Jose, CA 95136:(408) 580-8875), where it was diagnosed with needing the two batteries to be replaced. The vehicle was repaired but continued to experience the failure. The contact towed the vehicle back to the first dealer: Putnam Chrysler Jeep Dodge. The vehicle was not diagnosed or repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 13,550.
Additional Notes:
The contact owns a 2021 Jeep Grand Cherokee. The contact stated while driving 10 MPH and approaching a parking spot, several warning lights illuminated, and the steering wheel became difficult to turn. The vehicle was not drivable. The contact towed the vehicle to the local dealer, where it was diagnosed with needing the two batteries to be recharged. The batteries were recharged but the contact continued to experience the failure. The contact took the vehicle to another local dealer: Normandin Chrysler Dodge Jeep Ram FIAT (900 Capitol Expressway Auto Mall, San Jose, CA 95136:(408) 580-8875), where it was diagnosed with needing the two batteries to be replaced. The vehicle was repaired but continued to experience the failure. The contact towed the vehicle back to the first dealer: Putnam Chrysler Jeep Dodge. The vehicle was not diagnosed or repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 13,550.
Mfg Campaign: 11494422
Recall Date: Nov 21, 2022
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2021 Jeep Grand Cherokee. The contact stated while driving 10 MPH and approaching a parking spot, several warning lights illuminated, and the steering wheel became difficult to turn. The vehicle was not drivable. The contact towed the vehicle to the local dealer, where it was diagnosed with needing the two batteries to be recharged. The batteries were recharged but the contact continued to experience the failure. The contact took the vehicle to another local dealer: Normandin Chrysler Dodge Jeep Ram FIAT (900 Capitol Expressway Auto Mall, San Jose, CA 95136:(408) 580-8875), where it was diagnosed with needing the two batteries to be replaced. The vehicle was repaired but continued to experience the failure. The contact towed the vehicle back to the first dealer: Putnam Chrysler Jeep Dodge. The vehicle was not diagnosed or repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 13,550.
Corrective Action:
The contact owns a 2021 Jeep Grand Cherokee. The contact stated while driving 10 MPH and approaching a parking spot, several warning lights illuminated, and the steering wheel became difficult to turn. The vehicle was not drivable. The contact towed the vehicle to the local dealer, where it was diagnosed with needing the two batteries to be recharged. The batteries were recharged but the contact continued to experience the failure. The contact took the vehicle to another local dealer: Normandin Chrysler Dodge Jeep Ram FIAT (900 Capitol Expressway Auto Mall, San Jose, CA 95136:(408) 580-8875), where it was diagnosed with needing the two batteries to be replaced. The vehicle was repaired but continued to experience the failure. The contact towed the vehicle back to the first dealer: Putnam Chrysler Jeep Dodge. The vehicle was not diagnosed or repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 13,550.
Additional Notes:
The contact owns a 2021 Jeep Grand Cherokee. The contact stated while driving 10 MPH and approaching a parking spot, several warning lights illuminated, and the steering wheel became difficult to turn. The vehicle was not drivable. The contact towed the vehicle to the local dealer, where it was diagnosed with needing the two batteries to be recharged. The batteries were recharged but the contact continued to experience the failure. The contact took the vehicle to another local dealer: Normandin Chrysler Dodge Jeep Ram FIAT (900 Capitol Expressway Auto Mall, San Jose, CA 95136:(408) 580-8875), where it was diagnosed with needing the two batteries to be replaced. The vehicle was repaired but continued to experience the failure. The contact towed the vehicle back to the first dealer: Putnam Chrysler Jeep Dodge. The vehicle was not diagnosed or repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 13,550.
Mfg Campaign: 11494422
Recall Date: Nov 21, 2022
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
Both my power steering and lane assistance have been going unresponsive. Upon further investigation it sounds like this is a problem with numerous 2021 Jeep grand cherokee Ls and there is no recall. No power steering is a very dangerous situation
Corrective Action:
Both my power steering and lane assistance have been going unresponsive. Upon further investigation it sounds like this is a problem with numerous 2021 Jeep grand cherokee Ls and there is no recall. No power steering is a very dangerous situation
Additional Notes:
Both my power steering and lane assistance have been going unresponsive. Upon further investigation it sounds like this is a problem with numerous 2021 Jeep grand cherokee Ls and there is no recall. No power steering is a very dangerous situation
Mfg Campaign: 11494469
Recall Date: Nov 21, 2022
Chrysler (fca Us, Llc)
Defect Description:
LANE DEPARTURE: WARNING
Potential Consequences:
Both my power steering and lane assistance have been going unresponsive. Upon further investigation it sounds like this is a problem with numerous 2021 Jeep grand cherokee Ls and there is no recall. No power steering is a very dangerous situation
Corrective Action:
Both my power steering and lane assistance have been going unresponsive. Upon further investigation it sounds like this is a problem with numerous 2021 Jeep grand cherokee Ls and there is no recall. No power steering is a very dangerous situation
Additional Notes:
Both my power steering and lane assistance have been going unresponsive. Upon further investigation it sounds like this is a problem with numerous 2021 Jeep grand cherokee Ls and there is no recall. No power steering is a very dangerous situation
Mfg Campaign: 11494469
Recall Date: Nov 21, 2022
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
Power steering unavailable icon shows on dash and power steering is unavailable. Loss of power steering is safety hazard placing us and others at risk. Seems to occur more often in cold temps. Have contacted service department but have not heard back from them as of yet.
Corrective Action:
Power steering unavailable icon shows on dash and power steering is unavailable. Loss of power steering is safety hazard placing us and others at risk. Seems to occur more often in cold temps. Have contacted service department but have not heard back from them as of yet.
Additional Notes:
Power steering unavailable icon shows on dash and power steering is unavailable. Loss of power steering is safety hazard placing us and others at risk. Seems to occur more often in cold temps. Have contacted service department but have not heard back from them as of yet.
Mfg Campaign: 11494506
Recall Date: Nov 21, 2022
Chrysler (fca Us, Llc)
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
The contact owns a 2021 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 22V544000 (Exterior Lighting) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the taillights failed to illuminate. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure but confirmed that parts were not yet available. The failure mileage was approximately 16,300. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2021 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 22V544000 (Exterior Lighting) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the taillights failed to illuminate. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure but confirmed that parts were not yet available. The failure mileage was approximately 16,300. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2021 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 22V544000 (Exterior Lighting) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the taillights failed to illuminate. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure but confirmed that parts were not yet available. The failure mileage was approximately 16,300. VIN tool confirms parts not available.
Mfg Campaign: 11493837
Recall Date: Nov 16, 2022
Chrysler (fca Us, Llc)
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
The contact owns a 2021 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 22V544000 (Exterior Lighting) however, the part to do the recall repair was unavailable. The contact stated that the rear taillights failed to function as needed while driving at night. The contact stated that the taillights operated while depressing the brake pedal. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 17,000. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2021 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 22V544000 (Exterior Lighting) however, the part to do the recall repair was unavailable. The contact stated that the rear taillights failed to function as needed while driving at night. The contact stated that the taillights operated while depressing the brake pedal. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 17,000. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2021 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 22V544000 (Exterior Lighting) however, the part to do the recall repair was unavailable. The contact stated that the rear taillights failed to function as needed while driving at night. The contact stated that the taillights operated while depressing the brake pedal. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 17,000. VIN tool confirms parts not available.
Mfg Campaign: 11492884
Recall Date: Nov 9, 2022
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
While in gear if would not go. Within the first 5,000 miles it was in the shop twice and had to have a new transmission installed. Drove it for another 5-6k miles and same thing happened again and dealership is saying it will need another transmission.
Corrective Action:
While in gear if would not go. Within the first 5,000 miles it was in the shop twice and had to have a new transmission installed. Drove it for another 5-6k miles and same thing happened again and dealership is saying it will need another transmission.
Additional Notes:
While in gear if would not go. Within the first 5,000 miles it was in the shop twice and had to have a new transmission installed. Drove it for another 5-6k miles and same thing happened again and dealership is saying it will need another transmission.
Mfg Campaign: 11492355
Recall Date: Nov 4, 2022
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
What component or system failed or malfunctioned, and is it available for inspection upon request? *radio, sound, bluetooth connection, dashboard, entire screen of radio, navigation, speakers, transmission slipping occasionally - yes it was available for inspection How was your safety or the safety of others put at risk? screen often updates itself while driving or the screen and dashboard turn completely solid white or black, preventing me from seeing speed, navigation or anything at all. The transmission often slips causing the jeep to lag. I still have a few dates of service following the forms that were uploaded. please contact me for all documents. Has the problem been reproduced or confirmed by a dealer or independent service center? YES Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? inspected by the original dealership Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? no they first appeared on 12-22-21
Corrective Action:
What component or system failed or malfunctioned, and is it available for inspection upon request? *radio, sound, bluetooth connection, dashboard, entire screen of radio, navigation, speakers, transmission slipping occasionally - yes it was available for inspection How was your safety or the safety of others put at risk? screen often updates itself while driving or the screen and dashboard turn completely solid white or black, preventing me from seeing speed, navigation or anything at all. The transmission often slips causing the jeep to lag. I still have a few dates of service following the forms that were uploaded. please contact me for all documents. Has the problem been reproduced or confirmed by a dealer or independent service center? YES Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? inspected by the original dealership Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? no they first appeared on 12-22-21
Additional Notes:
What component or system failed or malfunctioned, and is it available for inspection upon request? *radio, sound, bluetooth connection, dashboard, entire screen of radio, navigation, speakers, transmission slipping occasionally - yes it was available for inspection How was your safety or the safety of others put at risk? screen often updates itself while driving or the screen and dashboard turn completely solid white or black, preventing me from seeing speed, navigation or anything at all. The transmission often slips causing the jeep to lag. I still have a few dates of service following the forms that were uploaded. please contact me for all documents. Has the problem been reproduced or confirmed by a dealer or independent service center? YES Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? inspected by the original dealership Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? no they first appeared on 12-22-21
Mfg Campaign: 11491793
Recall Date: Nov 1, 2022
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