Complaints & Recalls
Official Safety Recalls - Important!
3 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2014-2019 Ram 1500 and 2014-2020 Jeep Grand Cherokee vehicles equipped with 3.0L Diesel engines. The crankshaft position sensor tone wheel may delaminate, causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 66A
Recall Date: Jun 8, 2023
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2014-2020 Jeep Grand Cherokee, and 2014-2019 Ram 1500 vehicles equipped with 3.0L diesel engines. A high pressure fuel pump (HPFP) failure may introduce internal debris into the fuel system, potentially resulting in fuel starvation.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: Z46
Recall Date: Jun 9, 2022
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2020 Jeep Gladiator and Jeep Cherokee, 2019-2020 Ram 1500 Pickup, Ram 2500 Pickup, Ram 3500 Pickup, Chrysler Pacifica, Dodge Durango, Jeep Grand Cherokee, Jeep Wrangler, and Jeep Renegade and 2019 Dodge Challenger vehicles equipped with 8.4" or 12" radio displays. A software error can cause the rearview camera image to remain displayed after the vehicle has been shifted out of reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: W30-W37
Recall Date: Apr 2, 2020
Consumer Complaints
269 ComplaintsChrysler (fca Us, Llc)
Defect Description:
AIR BAGS
Potential Consequences:
The contact owns a 2020 Jeep Grand Cherokee. The contact stated that the "Service Air Bag System" message was displayed. The contact also stated that the seat belt warning light was also illuminated despite all occupants in the vehicle having the seat belts properly fastened. The dealer was notified of the failure and provided the contact an estimate for a diagnostic test. The manufacturer was also notified of the failure and referred the contact to the NHTSA Hotline for assistance. The vehicle was not diagnosed or repaired. The failure mileage was unknown.
Corrective Action:
The contact owns a 2020 Jeep Grand Cherokee. The contact stated that the "Service Air Bag System" message was displayed. The contact also stated that the seat belt warning light was also illuminated despite all occupants in the vehicle having the seat belts properly fastened. The dealer was notified of the failure and provided the contact an estimate for a diagnostic test. The manufacturer was also notified of the failure and referred the contact to the NHTSA Hotline for assistance. The vehicle was not diagnosed or repaired. The failure mileage was unknown.
Additional Notes:
The contact owns a 2020 Jeep Grand Cherokee. The contact stated that the "Service Air Bag System" message was displayed. The contact also stated that the seat belt warning light was also illuminated despite all occupants in the vehicle having the seat belts properly fastened. The dealer was notified of the failure and provided the contact an estimate for a diagnostic test. The manufacturer was also notified of the failure and referred the contact to the NHTSA Hotline for assistance. The vehicle was not diagnosed or repaired. The failure mileage was unknown.
Mfg Campaign: 11575745
Recall Date: Mar 6, 2024
Chrysler (fca Us, Llc)
Defect Description:
SEAT BELTS
Potential Consequences:
The contact owns a 2020 Jeep Grand Cherokee. The contact stated that the "Service Air Bag System" message was displayed. The contact also stated that the seat belt warning light was also illuminated despite all occupants in the vehicle having the seat belts properly fastened. The dealer was notified of the failure and provided the contact an estimate for a diagnostic test. The manufacturer was also notified of the failure and referred the contact to the NHTSA Hotline for assistance. The vehicle was not diagnosed or repaired. The failure mileage was unknown.
Corrective Action:
The contact owns a 2020 Jeep Grand Cherokee. The contact stated that the "Service Air Bag System" message was displayed. The contact also stated that the seat belt warning light was also illuminated despite all occupants in the vehicle having the seat belts properly fastened. The dealer was notified of the failure and provided the contact an estimate for a diagnostic test. The manufacturer was also notified of the failure and referred the contact to the NHTSA Hotline for assistance. The vehicle was not diagnosed or repaired. The failure mileage was unknown.
Additional Notes:
The contact owns a 2020 Jeep Grand Cherokee. The contact stated that the "Service Air Bag System" message was displayed. The contact also stated that the seat belt warning light was also illuminated despite all occupants in the vehicle having the seat belts properly fastened. The dealer was notified of the failure and provided the contact an estimate for a diagnostic test. The manufacturer was also notified of the failure and referred the contact to the NHTSA Hotline for assistance. The vehicle was not diagnosed or repaired. The failure mileage was unknown.
Mfg Campaign: 11575745
Recall Date: Mar 6, 2024
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2020 Jeep Grand Cherokee. The contact stated that the "Service Air Bag System" message was displayed. The contact also stated that the seat belt warning light was also illuminated despite all occupants in the vehicle having the seat belts properly fastened. The dealer was notified of the failure and provided the contact an estimate for a diagnostic test. The manufacturer was also notified of the failure and referred the contact to the NHTSA Hotline for assistance. The vehicle was not diagnosed or repaired. The failure mileage was unknown.
Corrective Action:
The contact owns a 2020 Jeep Grand Cherokee. The contact stated that the "Service Air Bag System" message was displayed. The contact also stated that the seat belt warning light was also illuminated despite all occupants in the vehicle having the seat belts properly fastened. The dealer was notified of the failure and provided the contact an estimate for a diagnostic test. The manufacturer was also notified of the failure and referred the contact to the NHTSA Hotline for assistance. The vehicle was not diagnosed or repaired. The failure mileage was unknown.
Additional Notes:
The contact owns a 2020 Jeep Grand Cherokee. The contact stated that the "Service Air Bag System" message was displayed. The contact also stated that the seat belt warning light was also illuminated despite all occupants in the vehicle having the seat belts properly fastened. The dealer was notified of the failure and provided the contact an estimate for a diagnostic test. The manufacturer was also notified of the failure and referred the contact to the NHTSA Hotline for assistance. The vehicle was not diagnosed or repaired. The failure mileage was unknown.
Mfg Campaign: 11575745
Recall Date: Mar 6, 2024
Chrysler (fca Us, Llc)
Defect Description:
SUSPENSION
Potential Consequences:
The front right suspension makes weird noises when going over bumps and when turning. The noises can be described as if there is something loose moving in the front suspension. It is very noticeable when you turn and go over a bump. You can also hear it when going over road imperfections. The vehicle vibrates at certain speeds. This might be caused by this suspension issue.
Corrective Action:
The front right suspension makes weird noises when going over bumps and when turning. The noises can be described as if there is something loose moving in the front suspension. It is very noticeable when you turn and go over a bump. You can also hear it when going over road imperfections. The vehicle vibrates at certain speeds. This might be caused by this suspension issue.
Additional Notes:
The front right suspension makes weird noises when going over bumps and when turning. The noises can be described as if there is something loose moving in the front suspension. It is very noticeable when you turn and go over a bump. You can also hear it when going over road imperfections. The vehicle vibrates at certain speeds. This might be caused by this suspension issue.
Mfg Campaign: 11574594
Recall Date: Feb 28, 2024
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
The front right suspension makes weird noises when going over bumps and when turning. The noises can be described as if there is something loose moving in the front suspension. It is very noticeable when you turn and go over a bump. You can also hear it when going over road imperfections. The vehicle vibrates at certain speeds. This might be caused by this suspension issue.
Corrective Action:
The front right suspension makes weird noises when going over bumps and when turning. The noises can be described as if there is something loose moving in the front suspension. It is very noticeable when you turn and go over a bump. You can also hear it when going over road imperfections. The vehicle vibrates at certain speeds. This might be caused by this suspension issue.
Additional Notes:
The front right suspension makes weird noises when going over bumps and when turning. The noises can be described as if there is something loose moving in the front suspension. It is very noticeable when you turn and go over a bump. You can also hear it when going over road imperfections. The vehicle vibrates at certain speeds. This might be caused by this suspension issue.
Mfg Campaign: 11574594
Recall Date: Feb 28, 2024
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
We were driving down the street and heard a loud noise almost like a gun shot. We thought something hit the windshield however there was nothing wrong with the windshield. We then noticed the sunroof blew out shattering the glass. The way the glass is protruding out indicates the sunroof blew out. It was not hit with anything causing the damage. If the glass was hit it would have been caved in. Luckily, we had the inside screen closed so that we were not hit with pieces of shattered glass. The sudden loud noise could have caused a major accident and the flying glass could have caused injuries to passengers. This is a safety issue. I contacted Jeep and they did not seem concerned by this and their agent actually hung up on me when I asked to speak with a manager! I have not taken the vehicle in for any repairs at this time. I was trying to see if Jeep was going to take care of the situation however it does not appear to be the case.
Corrective Action:
We were driving down the street and heard a loud noise almost like a gun shot. We thought something hit the windshield however there was nothing wrong with the windshield. We then noticed the sunroof blew out shattering the glass. The way the glass is protruding out indicates the sunroof blew out. It was not hit with anything causing the damage. If the glass was hit it would have been caved in. Luckily, we had the inside screen closed so that we were not hit with pieces of shattered glass. The sudden loud noise could have caused a major accident and the flying glass could have caused injuries to passengers. This is a safety issue. I contacted Jeep and they did not seem concerned by this and their agent actually hung up on me when I asked to speak with a manager! I have not taken the vehicle in for any repairs at this time. I was trying to see if Jeep was going to take care of the situation however it does not appear to be the case.
Additional Notes:
We were driving down the street and heard a loud noise almost like a gun shot. We thought something hit the windshield however there was nothing wrong with the windshield. We then noticed the sunroof blew out shattering the glass. The way the glass is protruding out indicates the sunroof blew out. It was not hit with anything causing the damage. If the glass was hit it would have been caved in. Luckily, we had the inside screen closed so that we were not hit with pieces of shattered glass. The sudden loud noise could have caused a major accident and the flying glass could have caused injuries to passengers. This is a safety issue. I contacted Jeep and they did not seem concerned by this and their agent actually hung up on me when I asked to speak with a manager! I have not taken the vehicle in for any repairs at this time. I was trying to see if Jeep was going to take care of the situation however it does not appear to be the case.
Mfg Campaign: 11570214
Recall Date: Feb 6, 2024
Chrysler (fca Us, Llc)
Defect Description:
AIR BAGS
Potential Consequences:
Passenger side airbag failed to deploy. Head injury, rib fractures, vertebrae fracture
Corrective Action:
Passenger side airbag failed to deploy. Head injury, rib fractures, vertebrae fracture
Additional Notes:
Passenger side airbag failed to deploy. Head injury, rib fractures, vertebrae fracture
Mfg Campaign: 11565305
Recall Date: Jan 13, 2024
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
Lost control of steering which pushed vehicle to left and hit a retaining wall then to the right of the interstate. There were no warning lights. After vehicle stopped found front end had fallen off and left front tire was sitting on it's side.
Corrective Action:
Lost control of steering which pushed vehicle to left and hit a retaining wall then to the right of the interstate. There were no warning lights. After vehicle stopped found front end had fallen off and left front tire was sitting on it's side.
Additional Notes:
Lost control of steering which pushed vehicle to left and hit a retaining wall then to the right of the interstate. There were no warning lights. After vehicle stopped found front end had fallen off and left front tire was sitting on it's side.
Mfg Campaign: 11563255
Recall Date: Jan 3, 2024
Chrysler (fca Us, Llc)
Defect Description:
SUSPENSION
Potential Consequences:
Lost control of steering which pushed vehicle to left and hit a retaining wall then to the right of the interstate. There were no warning lights. After vehicle stopped found front end had fallen off and left front tire was sitting on it's side.
Corrective Action:
Lost control of steering which pushed vehicle to left and hit a retaining wall then to the right of the interstate. There were no warning lights. After vehicle stopped found front end had fallen off and left front tire was sitting on it's side.
Additional Notes:
Lost control of steering which pushed vehicle to left and hit a retaining wall then to the right of the interstate. There were no warning lights. After vehicle stopped found front end had fallen off and left front tire was sitting on it's side.
Mfg Campaign: 11563255
Recall Date: Jan 3, 2024
Chrysler (fca Us, Llc)
Defect Description:
AIR BAGS
Potential Consequences:
I was in a head on collision in my 2020 Jeep Grand Cherokee and another driver crossed the center line. I braked at approximately 40 mph the other car was driving the same speed downhill and made impact with the front drivers side bumper. Busting the headlight, washer fluid reservoir, threw my front grille at least 5 feet in front of the truck… their car’s front end was demolished. My airbags in my 2020 Jeep Grand Cherokee did not deploy. I feel this is a fail on the manufacturer as there is no reason why one if not all airbags should not have deployed.
Corrective Action:
I was in a head on collision in my 2020 Jeep Grand Cherokee and another driver crossed the center line. I braked at approximately 40 mph the other car was driving the same speed downhill and made impact with the front drivers side bumper. Busting the headlight, washer fluid reservoir, threw my front grille at least 5 feet in front of the truck… their car’s front end was demolished. My airbags in my 2020 Jeep Grand Cherokee did not deploy. I feel this is a fail on the manufacturer as there is no reason why one if not all airbags should not have deployed.
Additional Notes:
I was in a head on collision in my 2020 Jeep Grand Cherokee and another driver crossed the center line. I braked at approximately 40 mph the other car was driving the same speed downhill and made impact with the front drivers side bumper. Busting the headlight, washer fluid reservoir, threw my front grille at least 5 feet in front of the truck… their car’s front end was demolished. My airbags in my 2020 Jeep Grand Cherokee did not deploy. I feel this is a fail on the manufacturer as there is no reason why one if not all airbags should not have deployed.
Mfg Campaign: 11560472
Recall Date: Dec 16, 2023
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Sunroof shattered while driving on the interstate. There was no impact to sunroof prior to and no known past impact to sunroof leading up to it shattering. The sunroof had previously shattered mid-drive on May 11, 2023. Impact to the sunroof had been heard ~2 weeks prior. The sunroof was fully replaced at the Jeep dealership the following week. Had sunroof shade been open, glass pieces would have posed a potential safety risk to driver and passengers eyes and drivers attention to the road. The vehicle component has not been inspected by the manufacturer, insurance, or law enforcement. No warning messages or symptoms were present to alert to the issue.
Corrective Action:
Sunroof shattered while driving on the interstate. There was no impact to sunroof prior to and no known past impact to sunroof leading up to it shattering. The sunroof had previously shattered mid-drive on May 11, 2023. Impact to the sunroof had been heard ~2 weeks prior. The sunroof was fully replaced at the Jeep dealership the following week. Had sunroof shade been open, glass pieces would have posed a potential safety risk to driver and passengers eyes and drivers attention to the road. The vehicle component has not been inspected by the manufacturer, insurance, or law enforcement. No warning messages or symptoms were present to alert to the issue.
Additional Notes:
Sunroof shattered while driving on the interstate. There was no impact to sunroof prior to and no known past impact to sunroof leading up to it shattering. The sunroof had previously shattered mid-drive on May 11, 2023. Impact to the sunroof had been heard ~2 weeks prior. The sunroof was fully replaced at the Jeep dealership the following week. Had sunroof shade been open, glass pieces would have posed a potential safety risk to driver and passengers eyes and drivers attention to the road. The vehicle component has not been inspected by the manufacturer, insurance, or law enforcement. No warning messages or symptoms were present to alert to the issue.
Mfg Campaign: 11559575
Recall Date: Dec 11, 2023
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
My Jeep is a 2020, and I recently bought it last June as a certified preowned vehicle from a Jeep dealership. I was having electrical and fuse problems when my moon roof on the vehicle stopped working. Recently driving home at night, I lost all lights on the vehicle. Headlight, high beams, brake lights and turn signals, the lights do not work on the vehicle and I was driving in the complete dark. My gas tank also was having issues and it does not allow me to fill the tank because it thinks it is always “full” even though it is not. I brought the vehicle to the dealership and they stayed I have a completely fried computer system as well as the vent tube on my gas tank is “clogged” and the entire gas tank needs to be replaced. I have owned the car for less than a year and a half, it is only three years old and the warranty JUST expired. There is no way a vehicle with only 32,000 miles has a completely failed computer system along with needs a full gas tank replacement. They are stating to fix the safety issue it is $2700. The manufacturer is taking zero responsibility. Roughly 6 months before I took it to them because I was having fuse issues.
Corrective Action:
My Jeep is a 2020, and I recently bought it last June as a certified preowned vehicle from a Jeep dealership. I was having electrical and fuse problems when my moon roof on the vehicle stopped working. Recently driving home at night, I lost all lights on the vehicle. Headlight, high beams, brake lights and turn signals, the lights do not work on the vehicle and I was driving in the complete dark. My gas tank also was having issues and it does not allow me to fill the tank because it thinks it is always “full” even though it is not. I brought the vehicle to the dealership and they stayed I have a completely fried computer system as well as the vent tube on my gas tank is “clogged” and the entire gas tank needs to be replaced. I have owned the car for less than a year and a half, it is only three years old and the warranty JUST expired. There is no way a vehicle with only 32,000 miles has a completely failed computer system along with needs a full gas tank replacement. They are stating to fix the safety issue it is $2700. The manufacturer is taking zero responsibility. Roughly 6 months before I took it to them because I was having fuse issues.
Additional Notes:
My Jeep is a 2020, and I recently bought it last June as a certified preowned vehicle from a Jeep dealership. I was having electrical and fuse problems when my moon roof on the vehicle stopped working. Recently driving home at night, I lost all lights on the vehicle. Headlight, high beams, brake lights and turn signals, the lights do not work on the vehicle and I was driving in the complete dark. My gas tank also was having issues and it does not allow me to fill the tank because it thinks it is always “full” even though it is not. I brought the vehicle to the dealership and they stayed I have a completely fried computer system as well as the vent tube on my gas tank is “clogged” and the entire gas tank needs to be replaced. I have owned the car for less than a year and a half, it is only three years old and the warranty JUST expired. There is no way a vehicle with only 32,000 miles has a completely failed computer system along with needs a full gas tank replacement. They are stating to fix the safety issue it is $2700. The manufacturer is taking zero responsibility. Roughly 6 months before I took it to them because I was having fuse issues.
Mfg Campaign: 11557552
Recall Date: Nov 29, 2023
Chrysler (fca Us, Llc)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
My Jeep is a 2020, and I recently bought it last June as a certified preowned vehicle from a Jeep dealership. I was having electrical and fuse problems when my moon roof on the vehicle stopped working. Recently driving home at night, I lost all lights on the vehicle. Headlight, high beams, brake lights and turn signals, the lights do not work on the vehicle and I was driving in the complete dark. My gas tank also was having issues and it does not allow me to fill the tank because it thinks it is always “full” even though it is not. I brought the vehicle to the dealership and they stayed I have a completely fried computer system as well as the vent tube on my gas tank is “clogged” and the entire gas tank needs to be replaced. I have owned the car for less than a year and a half, it is only three years old and the warranty JUST expired. There is no way a vehicle with only 32,000 miles has a completely failed computer system along with needs a full gas tank replacement. They are stating to fix the safety issue it is $2700. The manufacturer is taking zero responsibility. Roughly 6 months before I took it to them because I was having fuse issues.
Corrective Action:
My Jeep is a 2020, and I recently bought it last June as a certified preowned vehicle from a Jeep dealership. I was having electrical and fuse problems when my moon roof on the vehicle stopped working. Recently driving home at night, I lost all lights on the vehicle. Headlight, high beams, brake lights and turn signals, the lights do not work on the vehicle and I was driving in the complete dark. My gas tank also was having issues and it does not allow me to fill the tank because it thinks it is always “full” even though it is not. I brought the vehicle to the dealership and they stayed I have a completely fried computer system as well as the vent tube on my gas tank is “clogged” and the entire gas tank needs to be replaced. I have owned the car for less than a year and a half, it is only three years old and the warranty JUST expired. There is no way a vehicle with only 32,000 miles has a completely failed computer system along with needs a full gas tank replacement. They are stating to fix the safety issue it is $2700. The manufacturer is taking zero responsibility. Roughly 6 months before I took it to them because I was having fuse issues.
Additional Notes:
My Jeep is a 2020, and I recently bought it last June as a certified preowned vehicle from a Jeep dealership. I was having electrical and fuse problems when my moon roof on the vehicle stopped working. Recently driving home at night, I lost all lights on the vehicle. Headlight, high beams, brake lights and turn signals, the lights do not work on the vehicle and I was driving in the complete dark. My gas tank also was having issues and it does not allow me to fill the tank because it thinks it is always “full” even though it is not. I brought the vehicle to the dealership and they stayed I have a completely fried computer system as well as the vent tube on my gas tank is “clogged” and the entire gas tank needs to be replaced. I have owned the car for less than a year and a half, it is only three years old and the warranty JUST expired. There is no way a vehicle with only 32,000 miles has a completely failed computer system along with needs a full gas tank replacement. They are stating to fix the safety issue it is $2700. The manufacturer is taking zero responsibility. Roughly 6 months before I took it to them because I was having fuse issues.
Mfg Campaign: 11557552
Recall Date: Nov 29, 2023
Chrysler (fca Us, Llc)
Defect Description:
LANE DEPARTURE: BLIND SPOT DETECTION
Potential Consequences:
My Jeep is a 2020, and I recently bought it last June as a certified preowned vehicle from a Jeep dealership. I was having electrical and fuse problems when my moon roof on the vehicle stopped working. Recently driving home at night, I lost all lights on the vehicle. Headlight, high beams, brake lights and turn signals, the lights do not work on the vehicle and I was driving in the complete dark. My gas tank also was having issues and it does not allow me to fill the tank because it thinks it is always “full” even though it is not. I brought the vehicle to the dealership and they stayed I have a completely fried computer system as well as the vent tube on my gas tank is “clogged” and the entire gas tank needs to be replaced. I have owned the car for less than a year and a half, it is only three years old and the warranty JUST expired. There is no way a vehicle with only 32,000 miles has a completely failed computer system along with needs a full gas tank replacement. They are stating to fix the safety issue it is $2700. The manufacturer is taking zero responsibility. Roughly 6 months before I took it to them because I was having fuse issues.
Corrective Action:
My Jeep is a 2020, and I recently bought it last June as a certified preowned vehicle from a Jeep dealership. I was having electrical and fuse problems when my moon roof on the vehicle stopped working. Recently driving home at night, I lost all lights on the vehicle. Headlight, high beams, brake lights and turn signals, the lights do not work on the vehicle and I was driving in the complete dark. My gas tank also was having issues and it does not allow me to fill the tank because it thinks it is always “full” even though it is not. I brought the vehicle to the dealership and they stayed I have a completely fried computer system as well as the vent tube on my gas tank is “clogged” and the entire gas tank needs to be replaced. I have owned the car for less than a year and a half, it is only three years old and the warranty JUST expired. There is no way a vehicle with only 32,000 miles has a completely failed computer system along with needs a full gas tank replacement. They are stating to fix the safety issue it is $2700. The manufacturer is taking zero responsibility. Roughly 6 months before I took it to them because I was having fuse issues.
Additional Notes:
My Jeep is a 2020, and I recently bought it last June as a certified preowned vehicle from a Jeep dealership. I was having electrical and fuse problems when my moon roof on the vehicle stopped working. Recently driving home at night, I lost all lights on the vehicle. Headlight, high beams, brake lights and turn signals, the lights do not work on the vehicle and I was driving in the complete dark. My gas tank also was having issues and it does not allow me to fill the tank because it thinks it is always “full” even though it is not. I brought the vehicle to the dealership and they stayed I have a completely fried computer system as well as the vent tube on my gas tank is “clogged” and the entire gas tank needs to be replaced. I have owned the car for less than a year and a half, it is only three years old and the warranty JUST expired. There is no way a vehicle with only 32,000 miles has a completely failed computer system along with needs a full gas tank replacement. They are stating to fix the safety issue it is $2700. The manufacturer is taking zero responsibility. Roughly 6 months before I took it to them because I was having fuse issues.
Mfg Campaign: 11557552
Recall Date: Nov 29, 2023
Chrysler (fca Us, Llc)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
This issue has now happened 3 times. The first time it happened I took it in and they said it was an auxiliary battery that was replaced. The issue is the vehicle will stall and shutoff completely because it is completely out of fuel even though the electronic gauge and the needle show it has gas in it. This Saturday we was driving on the interstate at around 70mph and it showed a little over a 1/4 tank on the needle and 130 miles to empty on the digital readout. It shutoff completely and we were almost hit on the interstate from behind I barely had enough coast to get over to the side of the road. The first time it happened it shutoff and was going much slower and it actually started back up and let me drive. The second time I was siting at the gas station with a little lesss than 1/4 showing on the needle and it shutoff and wouldn't start back until we pushed it to the pump and put gas in it. When this happens it never takes a full tank to fill it back up so there is gas in the vehicle.This is very dangerous.
Corrective Action:
This issue has now happened 3 times. The first time it happened I took it in and they said it was an auxiliary battery that was replaced. The issue is the vehicle will stall and shutoff completely because it is completely out of fuel even though the electronic gauge and the needle show it has gas in it. This Saturday we was driving on the interstate at around 70mph and it showed a little over a 1/4 tank on the needle and 130 miles to empty on the digital readout. It shutoff completely and we were almost hit on the interstate from behind I barely had enough coast to get over to the side of the road. The first time it happened it shutoff and was going much slower and it actually started back up and let me drive. The second time I was siting at the gas station with a little lesss than 1/4 showing on the needle and it shutoff and wouldn't start back until we pushed it to the pump and put gas in it. When this happens it never takes a full tank to fill it back up so there is gas in the vehicle.This is very dangerous.
Additional Notes:
This issue has now happened 3 times. The first time it happened I took it in and they said it was an auxiliary battery that was replaced. The issue is the vehicle will stall and shutoff completely because it is completely out of fuel even though the electronic gauge and the needle show it has gas in it. This Saturday we was driving on the interstate at around 70mph and it showed a little over a 1/4 tank on the needle and 130 miles to empty on the digital readout. It shutoff completely and we were almost hit on the interstate from behind I barely had enough coast to get over to the side of the road. The first time it happened it shutoff and was going much slower and it actually started back up and let me drive. The second time I was siting at the gas station with a little lesss than 1/4 showing on the needle and it shutoff and wouldn't start back until we pushed it to the pump and put gas in it. When this happens it never takes a full tank to fill it back up so there is gas in the vehicle.This is very dangerous.
Mfg Campaign: 11551463
Recall Date: Oct 23, 2023
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
This issue has now happened 3 times. The first time it happened I took it in and they said it was an auxiliary battery that was replaced. The issue is the vehicle will stall and shutoff completely because it is completely out of fuel even though the electronic gauge and the needle show it has gas in it. This Saturday we was driving on the interstate at around 70mph and it showed a little over a 1/4 tank on the needle and 130 miles to empty on the digital readout. It shutoff completely and we were almost hit on the interstate from behind I barely had enough coast to get over to the side of the road. The first time it happened it shutoff and was going much slower and it actually started back up and let me drive. The second time I was siting at the gas station with a little lesss than 1/4 showing on the needle and it shutoff and wouldn't start back until we pushed it to the pump and put gas in it. When this happens it never takes a full tank to fill it back up so there is gas in the vehicle.This is very dangerous.
Corrective Action:
This issue has now happened 3 times. The first time it happened I took it in and they said it was an auxiliary battery that was replaced. The issue is the vehicle will stall and shutoff completely because it is completely out of fuel even though the electronic gauge and the needle show it has gas in it. This Saturday we was driving on the interstate at around 70mph and it showed a little over a 1/4 tank on the needle and 130 miles to empty on the digital readout. It shutoff completely and we were almost hit on the interstate from behind I barely had enough coast to get over to the side of the road. The first time it happened it shutoff and was going much slower and it actually started back up and let me drive. The second time I was siting at the gas station with a little lesss than 1/4 showing on the needle and it shutoff and wouldn't start back until we pushed it to the pump and put gas in it. When this happens it never takes a full tank to fill it back up so there is gas in the vehicle.This is very dangerous.
Additional Notes:
This issue has now happened 3 times. The first time it happened I took it in and they said it was an auxiliary battery that was replaced. The issue is the vehicle will stall and shutoff completely because it is completely out of fuel even though the electronic gauge and the needle show it has gas in it. This Saturday we was driving on the interstate at around 70mph and it showed a little over a 1/4 tank on the needle and 130 miles to empty on the digital readout. It shutoff completely and we were almost hit on the interstate from behind I barely had enough coast to get over to the side of the road. The first time it happened it shutoff and was going much slower and it actually started back up and let me drive. The second time I was siting at the gas station with a little lesss than 1/4 showing on the needle and it shutoff and wouldn't start back until we pushed it to the pump and put gas in it. When this happens it never takes a full tank to fill it back up so there is gas in the vehicle.This is very dangerous.
Mfg Campaign: 11551463
Recall Date: Oct 23, 2023
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
The steering is overly heavy. That is, it requires a great deal of effort to turn-- a dangerous amount of effort. Steering the car is an immense chore that leads to exhaustion and is dangerous when making even the slightest maneuvers on the road. When the wheel is turned the turning causes a muffled, strained/rubbing sound. There is some kind of friction that there shouldn't be within the steering column.
Corrective Action:
The steering is overly heavy. That is, it requires a great deal of effort to turn-- a dangerous amount of effort. Steering the car is an immense chore that leads to exhaustion and is dangerous when making even the slightest maneuvers on the road. When the wheel is turned the turning causes a muffled, strained/rubbing sound. There is some kind of friction that there shouldn't be within the steering column.
Additional Notes:
The steering is overly heavy. That is, it requires a great deal of effort to turn-- a dangerous amount of effort. Steering the car is an immense chore that leads to exhaustion and is dangerous when making even the slightest maneuvers on the road. When the wheel is turned the turning causes a muffled, strained/rubbing sound. There is some kind of friction that there shouldn't be within the steering column.
Mfg Campaign: 11551185
Recall Date: Oct 21, 2023
Chrysler (fca Us, Llc)
Defect Description:
AIR BAGS
Potential Consequences:
The contact owned a 2020 Jeep Grand Cherokee. The contact stated while driving approximately 15 MPH, the vehicle in front of the contact had lost control and ended across the lane. The contact stated that the road was a gravel road and the driver of the other vehicle had created a dust cloud that obscured the vehicle. The contact stated that her vehicle crashed into the other vehicle on their passenger side front door. The contact stated that as her vehicle's driver's side front end crashed into the side of the other vehicle, the air bags had only partially deployed once the contact's vehicle had stopped forward momentum due to the crash. The contact stated that her driver hit his head on the windshield and his chest hit the steering wheel. The contact stated that he was not cut only bruised on the forehead and chest. The contact stated that the shoulder strap of the front passenger seat belt had caused bruising on her left shoulder and rib cage and she was in pain. The contact stated that emergency services transported her to the emergency room for evaluation and later her driver drove himself to the emergency room for evaluation. The police were on the scene and filed a report. The contact stated that both vehicles were not drivable and her vehicle was towed to an impound lot. The contact said that her insurance provider declared the vehicle a total loss and had determined that the air bags had not deployed as designed. The manufacturer had not been informed of the failure. The failure mileage was approximately 16,273.
Corrective Action:
The contact owned a 2020 Jeep Grand Cherokee. The contact stated while driving approximately 15 MPH, the vehicle in front of the contact had lost control and ended across the lane. The contact stated that the road was a gravel road and the driver of the other vehicle had created a dust cloud that obscured the vehicle. The contact stated that her vehicle crashed into the other vehicle on their passenger side front door. The contact stated that as her vehicle's driver's side front end crashed into the side of the other vehicle, the air bags had only partially deployed once the contact's vehicle had stopped forward momentum due to the crash. The contact stated that her driver hit his head on the windshield and his chest hit the steering wheel. The contact stated that he was not cut only bruised on the forehead and chest. The contact stated that the shoulder strap of the front passenger seat belt had caused bruising on her left shoulder and rib cage and she was in pain. The contact stated that emergency services transported her to the emergency room for evaluation and later her driver drove himself to the emergency room for evaluation. The police were on the scene and filed a report. The contact stated that both vehicles were not drivable and her vehicle was towed to an impound lot. The contact said that her insurance provider declared the vehicle a total loss and had determined that the air bags had not deployed as designed. The manufacturer had not been informed of the failure. The failure mileage was approximately 16,273.
Additional Notes:
The contact owned a 2020 Jeep Grand Cherokee. The contact stated while driving approximately 15 MPH, the vehicle in front of the contact had lost control and ended across the lane. The contact stated that the road was a gravel road and the driver of the other vehicle had created a dust cloud that obscured the vehicle. The contact stated that her vehicle crashed into the other vehicle on their passenger side front door. The contact stated that as her vehicle's driver's side front end crashed into the side of the other vehicle, the air bags had only partially deployed once the contact's vehicle had stopped forward momentum due to the crash. The contact stated that her driver hit his head on the windshield and his chest hit the steering wheel. The contact stated that he was not cut only bruised on the forehead and chest. The contact stated that the shoulder strap of the front passenger seat belt had caused bruising on her left shoulder and rib cage and she was in pain. The contact stated that emergency services transported her to the emergency room for evaluation and later her driver drove himself to the emergency room for evaluation. The police were on the scene and filed a report. The contact stated that both vehicles were not drivable and her vehicle was towed to an impound lot. The contact said that her insurance provider declared the vehicle a total loss and had determined that the air bags had not deployed as designed. The manufacturer had not been informed of the failure. The failure mileage was approximately 16,273.
Mfg Campaign: 11545829
Recall Date: Sep 21, 2023
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
While changing the tire on my vehicle, the jack shot from under the right rear passenger area of the car to the front center of the car. This happened while the vehicle was raised and the tire was removed, this caused the right rear brake rotor to fall on the asphalt parking lot. Luckily no part of my body was under the vehicle at the time, or i could have been killed.
Corrective Action:
While changing the tire on my vehicle, the jack shot from under the right rear passenger area of the car to the front center of the car. This happened while the vehicle was raised and the tire was removed, this caused the right rear brake rotor to fall on the asphalt parking lot. Luckily no part of my body was under the vehicle at the time, or i could have been killed.
Additional Notes:
While changing the tire on my vehicle, the jack shot from under the right rear passenger area of the car to the front center of the car. This happened while the vehicle was raised and the tire was removed, this caused the right rear brake rotor to fall on the asphalt parking lot. Luckily no part of my body was under the vehicle at the time, or i could have been killed.
Mfg Campaign: 11545652
Recall Date: Sep 20, 2023
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
The contact owns a 2020 Jeep Grand Cherokee. The contact stated that while driving forward into a parking space the brake pedal was hard when pressed and the vehicle suddenly experienced unintended acceleration and crashed to the side of a building. After the incident, it was discovered that the front brakes had seized and the vehicle was undrivable. The contact indicated that during the crash the collision avoidance feature did not active. The vehicle was towed to the local dealer. A police report was taken at the scene. No injuries were reported. The manufacturer was notified of the crash and an engineer was sent to examine the vehicle. No further information was available. The failure mileage was 35,800.
Corrective Action:
The contact owns a 2020 Jeep Grand Cherokee. The contact stated that while driving forward into a parking space the brake pedal was hard when pressed and the vehicle suddenly experienced unintended acceleration and crashed to the side of a building. After the incident, it was discovered that the front brakes had seized and the vehicle was undrivable. The contact indicated that during the crash the collision avoidance feature did not active. The vehicle was towed to the local dealer. A police report was taken at the scene. No injuries were reported. The manufacturer was notified of the crash and an engineer was sent to examine the vehicle. No further information was available. The failure mileage was 35,800.
Additional Notes:
The contact owns a 2020 Jeep Grand Cherokee. The contact stated that while driving forward into a parking space the brake pedal was hard when pressed and the vehicle suddenly experienced unintended acceleration and crashed to the side of a building. After the incident, it was discovered that the front brakes had seized and the vehicle was undrivable. The contact indicated that during the crash the collision avoidance feature did not active. The vehicle was towed to the local dealer. A police report was taken at the scene. No injuries were reported. The manufacturer was notified of the crash and an engineer was sent to examine the vehicle. No further information was available. The failure mileage was 35,800.
Mfg Campaign: 11545666
Recall Date: Sep 20, 2023
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