Complaints & Recalls
Official Safety Recalls - Important!
7 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2018-2019 Jeep Grand Cherokee and Dodge Durango vehicles. A malfunction in the antilock-brake system (ABS) module may incorrectly illuminate the brake lights and disable the ABS and electronic stability control (ESC). In addition, the vehicle operator may be able to start and shift out of Park without the brake pedal being applied.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: 94B
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2014-2019 Ram 1500 and 2014-2020 Jeep Grand Cherokee vehicles equipped with 3.0L Diesel engines. The crankshaft position sensor tone wheel may delaminate, causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 66A
Recall Date: Jun 8, 2023
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2014-2020 Jeep Grand Cherokee, and 2014-2019 Ram 1500 vehicles equipped with 3.0L diesel engines. A high pressure fuel pump (HPFP) failure may introduce internal debris into the fuel system, potentially resulting in fuel starvation.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: Z46
Recall Date: Jun 9, 2022
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2018-2019 Jeep Grand Cherokee and Dodge Durango vehicles. A malfunction in the antilock-brake system (ABS) module may illuminate the brake lights, and allow the vehicle to start and shift out of Park without the brake pedal being applied.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: Z48
Recall Date: Jun 9, 2022
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2019 Jeep Grand Cherokee vehicles equipped with the 3.0L EcoDiesel engines. The Exhaust Gas Recirculation (EGR) cooler may crack and allow pre-heated vaporized coolant to enter the EGR system. This mixture may combust inside the intake manifold.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: W79
Recall Date: Nov 12, 2020
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2020 Jeep Gladiator and Jeep Cherokee, 2019-2020 Ram 1500 Pickup, Ram 2500 Pickup, Ram 3500 Pickup, Chrysler Pacifica, Dodge Durango, Jeep Grand Cherokee, Jeep Wrangler, and Jeep Renegade and 2019 Dodge Challenger vehicles equipped with 8.4" or 12" radio displays. A software error can cause the rearview camera image to remain displayed after the vehicle has been shifted out of reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: W30-W37
Recall Date: Apr 2, 2020
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Grand Cherokee and Dodge Durango vehicles. The front differential may have been assembled with pinion gears that are insufficiently hardened, which can lead to the gear teeth wearing down. If both pinion gears have their teeth sufficiently worn off, torque power can not be transferred from the front wheels to the driveline, resulting in loss of power while driving and loss of the PARK function when stationary.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: W22
Recall Date: Mar 26, 2020
Consumer Complaints
404 ComplaintsChrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
My truck slips out of gear because brake lights stay illuminated stays on can shift from any get without applying the brake pedal
Corrective Action:
My truck slips out of gear because brake lights stay illuminated stays on can shift from any get without applying the brake pedal
Additional Notes:
My truck slips out of gear because brake lights stay illuminated stays on can shift from any get without applying the brake pedal
Mfg Campaign: 11633844
Recall Date: Jan 3, 2025
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
Brakes lights remain on when vehicle is in Park and in Drive without brake pedal activation. ABS is also engaged in Park and presents with hard pedal and no travel. I brought the vehicle to an authorized Jeep dealer in September 2014. Note- Recall Z48 software update was performed April 2023. Service notes state replaced ABS module, no change. Internal pressure sensor reporting 117PSI with no brake pedal input. Replaced HCU module. I paid $1529 for this repair. FCA refused to reimburse me on the original Z48 recall and now refuses reimbursement for the 94B/NHTSA 24V-838 recall.
Corrective Action:
Brakes lights remain on when vehicle is in Park and in Drive without brake pedal activation. ABS is also engaged in Park and presents with hard pedal and no travel. I brought the vehicle to an authorized Jeep dealer in September 2014. Note- Recall Z48 software update was performed April 2023. Service notes state replaced ABS module, no change. Internal pressure sensor reporting 117PSI with no brake pedal input. Replaced HCU module. I paid $1529 for this repair. FCA refused to reimburse me on the original Z48 recall and now refuses reimbursement for the 94B/NHTSA 24V-838 recall.
Additional Notes:
Brakes lights remain on when vehicle is in Park and in Drive without brake pedal activation. ABS is also engaged in Park and presents with hard pedal and no travel. I brought the vehicle to an authorized Jeep dealer in September 2014. Note- Recall Z48 software update was performed April 2023. Service notes state replaced ABS module, no change. Internal pressure sensor reporting 117PSI with no brake pedal input. Replaced HCU module. I paid $1529 for this repair. FCA refused to reimburse me on the original Z48 recall and now refuses reimbursement for the 94B/NHTSA 24V-838 recall.
Mfg Campaign: 11632111
Recall Date: Dec 23, 2024
Chrysler (fca Us, Llc)
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
Brakes lights remain on when vehicle is in Park and in Drive without brake pedal activation. ABS is also engaged in Park and presents with hard pedal and no travel. I brought the vehicle to an authorized Jeep dealer in September 2014. Note- Recall Z48 software update was performed April 2023. Service notes state replaced ABS module, no change. Internal pressure sensor reporting 117PSI with no brake pedal input. Replaced HCU module. I paid $1529 for this repair. FCA refused to reimburse me on the original Z48 recall and now refuses reimbursement for the 94B/NHTSA 24V-838 recall.
Corrective Action:
Brakes lights remain on when vehicle is in Park and in Drive without brake pedal activation. ABS is also engaged in Park and presents with hard pedal and no travel. I brought the vehicle to an authorized Jeep dealer in September 2014. Note- Recall Z48 software update was performed April 2023. Service notes state replaced ABS module, no change. Internal pressure sensor reporting 117PSI with no brake pedal input. Replaced HCU module. I paid $1529 for this repair. FCA refused to reimburse me on the original Z48 recall and now refuses reimbursement for the 94B/NHTSA 24V-838 recall.
Additional Notes:
Brakes lights remain on when vehicle is in Park and in Drive without brake pedal activation. ABS is also engaged in Park and presents with hard pedal and no travel. I brought the vehicle to an authorized Jeep dealer in September 2014. Note- Recall Z48 software update was performed April 2023. Service notes state replaced ABS module, no change. Internal pressure sensor reporting 117PSI with no brake pedal input. Replaced HCU module. I paid $1529 for this repair. FCA refused to reimburse me on the original Z48 recall and now refuses reimbursement for the 94B/NHTSA 24V-838 recall.
Mfg Campaign: 11632111
Recall Date: Dec 23, 2024
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The UConnect screen is delaminating. This is a known issue for this year/make/model. Jeep has a history of repairing this under warranty. Despite my vehicle falling within their guidelines for a no-cost repair, they have denied my request. This is a safety issue because as the screen delaminates, it (from what I understand from other Grand Cherokee owners) becomes non-functional. This means the backup camera and critical vehicle controls and settings can be come unusable while the vehicle is in use. I have requested that Jeep repair this under warranty as has been done for many other Grand Cherokee owners (based on my own research).
Corrective Action:
The UConnect screen is delaminating. This is a known issue for this year/make/model. Jeep has a history of repairing this under warranty. Despite my vehicle falling within their guidelines for a no-cost repair, they have denied my request. This is a safety issue because as the screen delaminates, it (from what I understand from other Grand Cherokee owners) becomes non-functional. This means the backup camera and critical vehicle controls and settings can be come unusable while the vehicle is in use. I have requested that Jeep repair this under warranty as has been done for many other Grand Cherokee owners (based on my own research).
Additional Notes:
The UConnect screen is delaminating. This is a known issue for this year/make/model. Jeep has a history of repairing this under warranty. Despite my vehicle falling within their guidelines for a no-cost repair, they have denied my request. This is a safety issue because as the screen delaminates, it (from what I understand from other Grand Cherokee owners) becomes non-functional. This means the backup camera and critical vehicle controls and settings can be come unusable while the vehicle is in use. I have requested that Jeep repair this under warranty as has been done for many other Grand Cherokee owners (based on my own research).
Mfg Campaign: 11630150
Recall Date: Dec 11, 2024
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
Cylinder head gasket(s) has a leak. It limited my ability to speed up and keep up with traffic in a timely manner, requiring me to put on hazards forcing others to navigate around me causing a backlog of traffic and other potential hazards. I have had inspected by two different auto repair shops and both came to the same conclusion, they have also told me that they have seen this issue on the same make and model of my car and other surrounding years of the same make and model quite a bit. check engine light came on, and there was a sensor warning on the dash the day of the problem cropping up. Per the repair shops either this issue has been silently present in my car for some time or the leak in it is very aggressive due to the remaining volume of oil in my engine.
Corrective Action:
Cylinder head gasket(s) has a leak. It limited my ability to speed up and keep up with traffic in a timely manner, requiring me to put on hazards forcing others to navigate around me causing a backlog of traffic and other potential hazards. I have had inspected by two different auto repair shops and both came to the same conclusion, they have also told me that they have seen this issue on the same make and model of my car and other surrounding years of the same make and model quite a bit. check engine light came on, and there was a sensor warning on the dash the day of the problem cropping up. Per the repair shops either this issue has been silently present in my car for some time or the leak in it is very aggressive due to the remaining volume of oil in my engine.
Additional Notes:
Cylinder head gasket(s) has a leak. It limited my ability to speed up and keep up with traffic in a timely manner, requiring me to put on hazards forcing others to navigate around me causing a backlog of traffic and other potential hazards. I have had inspected by two different auto repair shops and both came to the same conclusion, they have also told me that they have seen this issue on the same make and model of my car and other surrounding years of the same make and model quite a bit. check engine light came on, and there was a sensor warning on the dash the day of the problem cropping up. Per the repair shops either this issue has been silently present in my car for some time or the leak in it is very aggressive due to the remaining volume of oil in my engine.
Mfg Campaign: 11628453
Recall Date: Dec 2, 2024
Chrysler (fca Us, Llc)
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
Cylinder head gasket(s) has a leak. It limited my ability to speed up and keep up with traffic in a timely manner, requiring me to put on hazards forcing others to navigate around me causing a backlog of traffic and other potential hazards. I have had inspected by two different auto repair shops and both came to the same conclusion, they have also told me that they have seen this issue on the same make and model of my car and other surrounding years of the same make and model quite a bit. check engine light came on, and there was a sensor warning on the dash the day of the problem cropping up. Per the repair shops either this issue has been silently present in my car for some time or the leak in it is very aggressive due to the remaining volume of oil in my engine.
Corrective Action:
Cylinder head gasket(s) has a leak. It limited my ability to speed up and keep up with traffic in a timely manner, requiring me to put on hazards forcing others to navigate around me causing a backlog of traffic and other potential hazards. I have had inspected by two different auto repair shops and both came to the same conclusion, they have also told me that they have seen this issue on the same make and model of my car and other surrounding years of the same make and model quite a bit. check engine light came on, and there was a sensor warning on the dash the day of the problem cropping up. Per the repair shops either this issue has been silently present in my car for some time or the leak in it is very aggressive due to the remaining volume of oil in my engine.
Additional Notes:
Cylinder head gasket(s) has a leak. It limited my ability to speed up and keep up with traffic in a timely manner, requiring me to put on hazards forcing others to navigate around me causing a backlog of traffic and other potential hazards. I have had inspected by two different auto repair shops and both came to the same conclusion, they have also told me that they have seen this issue on the same make and model of my car and other surrounding years of the same make and model quite a bit. check engine light came on, and there was a sensor warning on the dash the day of the problem cropping up. Per the repair shops either this issue has been silently present in my car for some time or the leak in it is very aggressive due to the remaining volume of oil in my engine.
Mfg Campaign: 11628453
Recall Date: Dec 2, 2024
Chrysler (fca Us, Llc)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Cylinder head gasket(s) has a leak. It limited my ability to speed up and keep up with traffic in a timely manner, requiring me to put on hazards forcing others to navigate around me causing a backlog of traffic and other potential hazards. I have had inspected by two different auto repair shops and both came to the same conclusion, they have also told me that they have seen this issue on the same make and model of my car and other surrounding years of the same make and model quite a bit. check engine light came on, and there was a sensor warning on the dash the day of the problem cropping up. Per the repair shops either this issue has been silently present in my car for some time or the leak in it is very aggressive due to the remaining volume of oil in my engine.
Corrective Action:
Cylinder head gasket(s) has a leak. It limited my ability to speed up and keep up with traffic in a timely manner, requiring me to put on hazards forcing others to navigate around me causing a backlog of traffic and other potential hazards. I have had inspected by two different auto repair shops and both came to the same conclusion, they have also told me that they have seen this issue on the same make and model of my car and other surrounding years of the same make and model quite a bit. check engine light came on, and there was a sensor warning on the dash the day of the problem cropping up. Per the repair shops either this issue has been silently present in my car for some time or the leak in it is very aggressive due to the remaining volume of oil in my engine.
Additional Notes:
Cylinder head gasket(s) has a leak. It limited my ability to speed up and keep up with traffic in a timely manner, requiring me to put on hazards forcing others to navigate around me causing a backlog of traffic and other potential hazards. I have had inspected by two different auto repair shops and both came to the same conclusion, they have also told me that they have seen this issue on the same make and model of my car and other surrounding years of the same make and model quite a bit. check engine light came on, and there was a sensor warning on the dash the day of the problem cropping up. Per the repair shops either this issue has been silently present in my car for some time or the leak in it is very aggressive due to the remaining volume of oil in my engine.
Mfg Campaign: 11628453
Recall Date: Dec 2, 2024
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
Check engine light illuminated, engine sputtered and slowed down at highway speeds causing risk of accident. Head gasket blown at only 67000 miles. This has been a chronic issue with the engine in this vehicle in previous models and was supposed to be resolved.
Corrective Action:
Check engine light illuminated, engine sputtered and slowed down at highway speeds causing risk of accident. Head gasket blown at only 67000 miles. This has been a chronic issue with the engine in this vehicle in previous models and was supposed to be resolved.
Additional Notes:
Check engine light illuminated, engine sputtered and slowed down at highway speeds causing risk of accident. Head gasket blown at only 67000 miles. This has been a chronic issue with the engine in this vehicle in previous models and was supposed to be resolved.
Mfg Campaign: 11627158
Recall Date: Nov 25, 2024
Chrysler (fca Us, Llc)
Defect Description:
SEAT BELTS
Potential Consequences:
ALL 5 seatbelt retractors have gone out at the same time estimated $2000, the dealership put in a claim to Crysler Customer Care that stated they would cover 40% and I would have the remaining 60% since the vehicle has 53,000 miles and is out of warranty. Although, even IF it were still in warranty that part IS NOT covered. This is a safety issue and the manufacture should be responsible.
Corrective Action:
ALL 5 seatbelt retractors have gone out at the same time estimated $2000, the dealership put in a claim to Crysler Customer Care that stated they would cover 40% and I would have the remaining 60% since the vehicle has 53,000 miles and is out of warranty. Although, even IF it were still in warranty that part IS NOT covered. This is a safety issue and the manufacture should be responsible.
Additional Notes:
ALL 5 seatbelt retractors have gone out at the same time estimated $2000, the dealership put in a claim to Crysler Customer Care that stated they would cover 40% and I would have the remaining 60% since the vehicle has 53,000 miles and is out of warranty. Although, even IF it were still in warranty that part IS NOT covered. This is a safety issue and the manufacture should be responsible.
Mfg Campaign: 11626858
Recall Date: Nov 22, 2024
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Screen is delaminating and sometimes it will randomly hut a button on the screen (seat warmer, radio change, etc). Sometimes this is sudden while on highway and distracts me to see what happened. Thus also makes it much harder to see when using backup cam sometimes to the point of it being useless.
Corrective Action:
Screen is delaminating and sometimes it will randomly hut a button on the screen (seat warmer, radio change, etc). Sometimes this is sudden while on highway and distracts me to see what happened. Thus also makes it much harder to see when using backup cam sometimes to the point of it being useless.
Additional Notes:
Screen is delaminating and sometimes it will randomly hut a button on the screen (seat warmer, radio change, etc). Sometimes this is sudden while on highway and distracts me to see what happened. Thus also makes it much harder to see when using backup cam sometimes to the point of it being useless.
Mfg Campaign: 11623594
Recall Date: Nov 5, 2024
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
uconnect display has air bubbles forming on top left and top right corners. Both bubbles run down the side of the display.
Corrective Action:
uconnect display has air bubbles forming on top left and top right corners. Both bubbles run down the side of the display.
Additional Notes:
uconnect display has air bubbles forming on top left and top right corners. Both bubbles run down the side of the display.
Mfg Campaign: 11622445
Recall Date: Oct 29, 2024
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
uconnect display has air bubbles forming on top left and top right corners. Both bubbles run down the side of the display. We own two of the same Grand Cherokees and both exhibit the same failure.
Corrective Action:
uconnect display has air bubbles forming on top left and top right corners. Both bubbles run down the side of the display. We own two of the same Grand Cherokees and both exhibit the same failure.
Additional Notes:
uconnect display has air bubbles forming on top left and top right corners. Both bubbles run down the side of the display. We own two of the same Grand Cherokees and both exhibit the same failure.
Mfg Campaign: 11622450
Recall Date: Oct 29, 2024
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Vehcile affected: 2019 Jeep Grand Cherokee - Overland _ 2 wheel drive Vehicle Mfr Date - October 2018 The vehicle was in Park and engine was off. I got in the driver seat, mashed the brake, pressed the starter button, the starter responded so I immediately took my hand off the button. Even without my hand on the button the starter button would not disengage… it just repeatedly kept spinning and spinning and spinning. Kind of like it was hung or something. I had even tried pressing the start button again to make it stop but that didn’t work… (The button went in and came back out with no problem so the button itself was not stuck) The starter just wouldn’t disengage. I couldn’t figure out what to do. It did this for at least 30 to 45 seconds…. Like, My husband had time to get out of the backseat and WALK all the way around the front car to the driver’s door. Right before he got there I tapped the brake pedal with my foot and it FINALLY disengaged and stopped trying to start the engine. This problem Scared the beejeebies out of me!!! The engine never started up when the starter wouldn’t disengage. I had plenty of gas too - Just under a full tank of gas. Nothing coded. No problem indicator lights came on. Husband said it acted like either the bendix was stuck OR motor was spin over but would not successively crank up … it just kept spinning on its own I was not pressing the starter button anymore. This is the hardest thing to describe! All I know is… that was NOT normal!
Corrective Action:
Vehcile affected: 2019 Jeep Grand Cherokee - Overland _ 2 wheel drive Vehicle Mfr Date - October 2018 The vehicle was in Park and engine was off. I got in the driver seat, mashed the brake, pressed the starter button, the starter responded so I immediately took my hand off the button. Even without my hand on the button the starter button would not disengage… it just repeatedly kept spinning and spinning and spinning. Kind of like it was hung or something. I had even tried pressing the start button again to make it stop but that didn’t work… (The button went in and came back out with no problem so the button itself was not stuck) The starter just wouldn’t disengage. I couldn’t figure out what to do. It did this for at least 30 to 45 seconds…. Like, My husband had time to get out of the backseat and WALK all the way around the front car to the driver’s door. Right before he got there I tapped the brake pedal with my foot and it FINALLY disengaged and stopped trying to start the engine. This problem Scared the beejeebies out of me!!! The engine never started up when the starter wouldn’t disengage. I had plenty of gas too - Just under a full tank of gas. Nothing coded. No problem indicator lights came on. Husband said it acted like either the bendix was stuck OR motor was spin over but would not successively crank up … it just kept spinning on its own I was not pressing the starter button anymore. This is the hardest thing to describe! All I know is… that was NOT normal!
Additional Notes:
Vehcile affected: 2019 Jeep Grand Cherokee - Overland _ 2 wheel drive Vehicle Mfr Date - October 2018 The vehicle was in Park and engine was off. I got in the driver seat, mashed the brake, pressed the starter button, the starter responded so I immediately took my hand off the button. Even without my hand on the button the starter button would not disengage… it just repeatedly kept spinning and spinning and spinning. Kind of like it was hung or something. I had even tried pressing the start button again to make it stop but that didn’t work… (The button went in and came back out with no problem so the button itself was not stuck) The starter just wouldn’t disengage. I couldn’t figure out what to do. It did this for at least 30 to 45 seconds…. Like, My husband had time to get out of the backseat and WALK all the way around the front car to the driver’s door. Right before he got there I tapped the brake pedal with my foot and it FINALLY disengaged and stopped trying to start the engine. This problem Scared the beejeebies out of me!!! The engine never started up when the starter wouldn’t disengage. I had plenty of gas too - Just under a full tank of gas. Nothing coded. No problem indicator lights came on. Husband said it acted like either the bendix was stuck OR motor was spin over but would not successively crank up … it just kept spinning on its own I was not pressing the starter button anymore. This is the hardest thing to describe! All I know is… that was NOT normal!
Mfg Campaign: 11622627
Recall Date: Oct 29, 2024
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
Vehcile affected: 2019 Jeep Grand Cherokee - Overland _ 2 wheel drive Vehicle Mfr Date - October 2018 The vehicle was in Park and engine was off. I got in the driver seat, mashed the brake, pressed the starter button, the starter responded so I immediately took my hand off the button. Even without my hand on the button the starter button would not disengage… it just repeatedly kept spinning and spinning and spinning. Kind of like it was hung or something. I had even tried pressing the start button again to make it stop but that didn’t work… (The button went in and came back out with no problem so the button itself was not stuck) The starter just wouldn’t disengage. I couldn’t figure out what to do. It did this for at least 30 to 45 seconds…. Like, My husband had time to get out of the backseat and WALK all the way around the front car to the driver’s door. Right before he got there I tapped the brake pedal with my foot and it FINALLY disengaged and stopped trying to start the engine. This problem Scared the beejeebies out of me!!! The engine never started up when the starter wouldn’t disengage. I had plenty of gas too - Just under a full tank of gas. Nothing coded. No problem indicator lights came on. Husband said it acted like either the bendix was stuck OR motor was spin over but would not successively crank up … it just kept spinning on its own I was not pressing the starter button anymore. This is the hardest thing to describe! All I know is… that was NOT normal!
Corrective Action:
Vehcile affected: 2019 Jeep Grand Cherokee - Overland _ 2 wheel drive Vehicle Mfr Date - October 2018 The vehicle was in Park and engine was off. I got in the driver seat, mashed the brake, pressed the starter button, the starter responded so I immediately took my hand off the button. Even without my hand on the button the starter button would not disengage… it just repeatedly kept spinning and spinning and spinning. Kind of like it was hung or something. I had even tried pressing the start button again to make it stop but that didn’t work… (The button went in and came back out with no problem so the button itself was not stuck) The starter just wouldn’t disengage. I couldn’t figure out what to do. It did this for at least 30 to 45 seconds…. Like, My husband had time to get out of the backseat and WALK all the way around the front car to the driver’s door. Right before he got there I tapped the brake pedal with my foot and it FINALLY disengaged and stopped trying to start the engine. This problem Scared the beejeebies out of me!!! The engine never started up when the starter wouldn’t disengage. I had plenty of gas too - Just under a full tank of gas. Nothing coded. No problem indicator lights came on. Husband said it acted like either the bendix was stuck OR motor was spin over but would not successively crank up … it just kept spinning on its own I was not pressing the starter button anymore. This is the hardest thing to describe! All I know is… that was NOT normal!
Additional Notes:
Vehcile affected: 2019 Jeep Grand Cherokee - Overland _ 2 wheel drive Vehicle Mfr Date - October 2018 The vehicle was in Park and engine was off. I got in the driver seat, mashed the brake, pressed the starter button, the starter responded so I immediately took my hand off the button. Even without my hand on the button the starter button would not disengage… it just repeatedly kept spinning and spinning and spinning. Kind of like it was hung or something. I had even tried pressing the start button again to make it stop but that didn’t work… (The button went in and came back out with no problem so the button itself was not stuck) The starter just wouldn’t disengage. I couldn’t figure out what to do. It did this for at least 30 to 45 seconds…. Like, My husband had time to get out of the backseat and WALK all the way around the front car to the driver’s door. Right before he got there I tapped the brake pedal with my foot and it FINALLY disengaged and stopped trying to start the engine. This problem Scared the beejeebies out of me!!! The engine never started up when the starter wouldn’t disengage. I had plenty of gas too - Just under a full tank of gas. Nothing coded. No problem indicator lights came on. Husband said it acted like either the bendix was stuck OR motor was spin over but would not successively crank up … it just kept spinning on its own I was not pressing the starter button anymore. This is the hardest thing to describe! All I know is… that was NOT normal!
Mfg Campaign: 11622627
Recall Date: Oct 29, 2024
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
Vehcile affected: 2019 Jeep Grand Cherokee - Overland _ 2 wheel drive Vehicle Mfr Date - October 2018 The vehicle was in Park and engine was off. I got in the driver seat, mashed the brake, pressed the starter button, the starter responded so I immediately took my hand off the button. Even without my hand on the button the starter button would not disengage… it just repeatedly kept spinning and spinning and spinning. Kind of like it was hung or something. I had even tried pressing the start button again to make it stop but that didn’t work… (The button went in and came back out with no problem so the button itself was not stuck) The starter just wouldn’t disengage. I couldn’t figure out what to do. It did this for at least 30 to 45 seconds…. Like, My husband had time to get out of the backseat and WALK all the way around the front car to the driver’s door. Right before he got there I tapped the brake pedal with my foot and it FINALLY disengaged and stopped trying to start the engine. This problem Scared the beejeebies out of me!!! The engine never started up when the starter wouldn’t disengage. I had plenty of gas too - Just under a full tank of gas. Nothing coded. No problem indicator lights came on. Husband said it acted like either the bendix was stuck OR motor was spin over but would not successively crank up … it just kept spinning on its own I was not pressing the starter button anymore. This is the hardest thing to describe! All I know is… that was NOT normal!
Corrective Action:
Vehcile affected: 2019 Jeep Grand Cherokee - Overland _ 2 wheel drive Vehicle Mfr Date - October 2018 The vehicle was in Park and engine was off. I got in the driver seat, mashed the brake, pressed the starter button, the starter responded so I immediately took my hand off the button. Even without my hand on the button the starter button would not disengage… it just repeatedly kept spinning and spinning and spinning. Kind of like it was hung or something. I had even tried pressing the start button again to make it stop but that didn’t work… (The button went in and came back out with no problem so the button itself was not stuck) The starter just wouldn’t disengage. I couldn’t figure out what to do. It did this for at least 30 to 45 seconds…. Like, My husband had time to get out of the backseat and WALK all the way around the front car to the driver’s door. Right before he got there I tapped the brake pedal with my foot and it FINALLY disengaged and stopped trying to start the engine. This problem Scared the beejeebies out of me!!! The engine never started up when the starter wouldn’t disengage. I had plenty of gas too - Just under a full tank of gas. Nothing coded. No problem indicator lights came on. Husband said it acted like either the bendix was stuck OR motor was spin over but would not successively crank up … it just kept spinning on its own I was not pressing the starter button anymore. This is the hardest thing to describe! All I know is… that was NOT normal!
Additional Notes:
Vehcile affected: 2019 Jeep Grand Cherokee - Overland _ 2 wheel drive Vehicle Mfr Date - October 2018 The vehicle was in Park and engine was off. I got in the driver seat, mashed the brake, pressed the starter button, the starter responded so I immediately took my hand off the button. Even without my hand on the button the starter button would not disengage… it just repeatedly kept spinning and spinning and spinning. Kind of like it was hung or something. I had even tried pressing the start button again to make it stop but that didn’t work… (The button went in and came back out with no problem so the button itself was not stuck) The starter just wouldn’t disengage. I couldn’t figure out what to do. It did this for at least 30 to 45 seconds…. Like, My husband had time to get out of the backseat and WALK all the way around the front car to the driver’s door. Right before he got there I tapped the brake pedal with my foot and it FINALLY disengaged and stopped trying to start the engine. This problem Scared the beejeebies out of me!!! The engine never started up when the starter wouldn’t disengage. I had plenty of gas too - Just under a full tank of gas. Nothing coded. No problem indicator lights came on. Husband said it acted like either the bendix was stuck OR motor was spin over but would not successively crank up … it just kept spinning on its own I was not pressing the starter button anymore. This is the hardest thing to describe! All I know is… that was NOT normal!
Mfg Campaign: 11622627
Recall Date: Oct 29, 2024
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
2019 Jeep Grand Cherokee; Manufacture Date October 2018 Vehicle engine off and vehicle in park in the driveway. Came out to the car to get something out of it and found that the passenger side active headrest safety feature had deployed. My car was not involved any type of collision - nothing has hit my car. It just popped out all on its own when no one was in the car and the vehicle wasn’t even turned on. I have seen SEVERAL reports on this problem, and Jeep agreed to extend the warranty on this problem indefinitely but only on year models up to 2018. My vehicle was manufactured in 2018 but the dealer says my vehicle VIN is not included for this warranty. That’s ridiculous! The same exact problem has occurred to my headrest that they cover for everyone else but not my vehicle. Same problem, made in the same year as the other vehicles were made but mine not covered because the vehicle is labeled as a 2019 design. Also, the faulty part is also made of plastic!!
Corrective Action:
2019 Jeep Grand Cherokee; Manufacture Date October 2018 Vehicle engine off and vehicle in park in the driveway. Came out to the car to get something out of it and found that the passenger side active headrest safety feature had deployed. My car was not involved any type of collision - nothing has hit my car. It just popped out all on its own when no one was in the car and the vehicle wasn’t even turned on. I have seen SEVERAL reports on this problem, and Jeep agreed to extend the warranty on this problem indefinitely but only on year models up to 2018. My vehicle was manufactured in 2018 but the dealer says my vehicle VIN is not included for this warranty. That’s ridiculous! The same exact problem has occurred to my headrest that they cover for everyone else but not my vehicle. Same problem, made in the same year as the other vehicles were made but mine not covered because the vehicle is labeled as a 2019 design. Also, the faulty part is also made of plastic!!
Additional Notes:
2019 Jeep Grand Cherokee; Manufacture Date October 2018 Vehicle engine off and vehicle in park in the driveway. Came out to the car to get something out of it and found that the passenger side active headrest safety feature had deployed. My car was not involved any type of collision - nothing has hit my car. It just popped out all on its own when no one was in the car and the vehicle wasn’t even turned on. I have seen SEVERAL reports on this problem, and Jeep agreed to extend the warranty on this problem indefinitely but only on year models up to 2018. My vehicle was manufactured in 2018 but the dealer says my vehicle VIN is not included for this warranty. That’s ridiculous! The same exact problem has occurred to my headrest that they cover for everyone else but not my vehicle. Same problem, made in the same year as the other vehicles were made but mine not covered because the vehicle is labeled as a 2019 design. Also, the faulty part is also made of plastic!!
Mfg Campaign: 11622630
Recall Date: Oct 29, 2024
Chrysler (fca Us, Llc)
Defect Description:
SEATS
Potential Consequences:
2019 Jeep Grand Cherokee; Manufacture Date October 2018 Vehicle engine off and vehicle in park in the driveway. Came out to the car to get something out of it and found that the passenger side active headrest safety feature had deployed. My car was not involved any type of collision - nothing has hit my car. It just popped out all on its own when no one was in the car and the vehicle wasn’t even turned on. I have seen SEVERAL reports on this problem, and Jeep agreed to extend the warranty on this problem indefinitely but only on year models up to 2018. My vehicle was manufactured in 2018 but the dealer says my vehicle VIN is not included for this warranty. That’s ridiculous! The same exact problem has occurred to my headrest that they cover for everyone else but not my vehicle. Same problem, made in the same year as the other vehicles were made but mine not covered because the vehicle is labeled as a 2019 design. Also, the faulty part is also made of plastic!!
Corrective Action:
2019 Jeep Grand Cherokee; Manufacture Date October 2018 Vehicle engine off and vehicle in park in the driveway. Came out to the car to get something out of it and found that the passenger side active headrest safety feature had deployed. My car was not involved any type of collision - nothing has hit my car. It just popped out all on its own when no one was in the car and the vehicle wasn’t even turned on. I have seen SEVERAL reports on this problem, and Jeep agreed to extend the warranty on this problem indefinitely but only on year models up to 2018. My vehicle was manufactured in 2018 but the dealer says my vehicle VIN is not included for this warranty. That’s ridiculous! The same exact problem has occurred to my headrest that they cover for everyone else but not my vehicle. Same problem, made in the same year as the other vehicles were made but mine not covered because the vehicle is labeled as a 2019 design. Also, the faulty part is also made of plastic!!
Additional Notes:
2019 Jeep Grand Cherokee; Manufacture Date October 2018 Vehicle engine off and vehicle in park in the driveway. Came out to the car to get something out of it and found that the passenger side active headrest safety feature had deployed. My car was not involved any type of collision - nothing has hit my car. It just popped out all on its own when no one was in the car and the vehicle wasn’t even turned on. I have seen SEVERAL reports on this problem, and Jeep agreed to extend the warranty on this problem indefinitely but only on year models up to 2018. My vehicle was manufactured in 2018 but the dealer says my vehicle VIN is not included for this warranty. That’s ridiculous! The same exact problem has occurred to my headrest that they cover for everyone else but not my vehicle. Same problem, made in the same year as the other vehicles were made but mine not covered because the vehicle is labeled as a 2019 design. Also, the faulty part is also made of plastic!!
Mfg Campaign: 11622630
Recall Date: Oct 29, 2024
Chrysler (fca Us, Llc)
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
My jeep has a screen on the dashboard that controls the radio, navigation, and settings for the vehicle (i.e. the main "navigation screen"). All of the safety and advanced driver assistance systems are controlled through this screen and user interface. There is no other way to control/adjust these systems. There is a widespread issue with the late generation WK2 Jeep Grand Cherokees where the screen delaminates, rendering the entire screen and user interface non-functional. This results in a safety issue where multiple systems (including the ADAS) cannot be cannot be adjusted or used. I reached out to Jeep/Chrysler/Stellantis for assistance in repairing/replacing the screen. The denied a claim to repair or replace the screen. I do not feel safe operating a vehicle where I cannot control or adjust critical operations of the car. I believe this widespread issue of screen delamination should be considered for a recall.
Corrective Action:
My jeep has a screen on the dashboard that controls the radio, navigation, and settings for the vehicle (i.e. the main "navigation screen"). All of the safety and advanced driver assistance systems are controlled through this screen and user interface. There is no other way to control/adjust these systems. There is a widespread issue with the late generation WK2 Jeep Grand Cherokees where the screen delaminates, rendering the entire screen and user interface non-functional. This results in a safety issue where multiple systems (including the ADAS) cannot be cannot be adjusted or used. I reached out to Jeep/Chrysler/Stellantis for assistance in repairing/replacing the screen. The denied a claim to repair or replace the screen. I do not feel safe operating a vehicle where I cannot control or adjust critical operations of the car. I believe this widespread issue of screen delamination should be considered for a recall.
Additional Notes:
My jeep has a screen on the dashboard that controls the radio, navigation, and settings for the vehicle (i.e. the main "navigation screen"). All of the safety and advanced driver assistance systems are controlled through this screen and user interface. There is no other way to control/adjust these systems. There is a widespread issue with the late generation WK2 Jeep Grand Cherokees where the screen delaminates, rendering the entire screen and user interface non-functional. This results in a safety issue where multiple systems (including the ADAS) cannot be cannot be adjusted or used. I reached out to Jeep/Chrysler/Stellantis for assistance in repairing/replacing the screen. The denied a claim to repair or replace the screen. I do not feel safe operating a vehicle where I cannot control or adjust critical operations of the car. I believe this widespread issue of screen delamination should be considered for a recall.
Mfg Campaign: 11618010
Recall Date: Oct 4, 2024
Chrysler (fca Us, Llc)
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
My jeep has a screen on the dashboard that controls the radio, navigation, and settings for the vehicle (i.e. the main "navigation screen"). All of the safety and advanced driver assistance systems are controlled through this screen and user interface. There is no other way to control/adjust these systems. There is a widespread issue with the late generation WK2 Jeep Grand Cherokees where the screen delaminates, rendering the entire screen and user interface non-functional. This results in a safety issue where multiple systems (including the ADAS) cannot be cannot be adjusted or used. I reached out to Jeep/Chrysler/Stellantis for assistance in repairing/replacing the screen. The denied a claim to repair or replace the screen. I do not feel safe operating a vehicle where I cannot control or adjust critical operations of the car. I believe this widespread issue of screen delamination should be considered for a recall.
Corrective Action:
My jeep has a screen on the dashboard that controls the radio, navigation, and settings for the vehicle (i.e. the main "navigation screen"). All of the safety and advanced driver assistance systems are controlled through this screen and user interface. There is no other way to control/adjust these systems. There is a widespread issue with the late generation WK2 Jeep Grand Cherokees where the screen delaminates, rendering the entire screen and user interface non-functional. This results in a safety issue where multiple systems (including the ADAS) cannot be cannot be adjusted or used. I reached out to Jeep/Chrysler/Stellantis for assistance in repairing/replacing the screen. The denied a claim to repair or replace the screen. I do not feel safe operating a vehicle where I cannot control or adjust critical operations of the car. I believe this widespread issue of screen delamination should be considered for a recall.
Additional Notes:
My jeep has a screen on the dashboard that controls the radio, navigation, and settings for the vehicle (i.e. the main "navigation screen"). All of the safety and advanced driver assistance systems are controlled through this screen and user interface. There is no other way to control/adjust these systems. There is a widespread issue with the late generation WK2 Jeep Grand Cherokees where the screen delaminates, rendering the entire screen and user interface non-functional. This results in a safety issue where multiple systems (including the ADAS) cannot be cannot be adjusted or used. I reached out to Jeep/Chrysler/Stellantis for assistance in repairing/replacing the screen. The denied a claim to repair or replace the screen. I do not feel safe operating a vehicle where I cannot control or adjust critical operations of the car. I believe this widespread issue of screen delamination should be considered for a recall.
Mfg Campaign: 11618010
Recall Date: Oct 4, 2024
Chrysler (fca Us, Llc)
Defect Description:
LANE DEPARTURE: BLIND SPOT DETECTION
Potential Consequences:
My jeep has a screen on the dashboard that controls the radio, navigation, and settings for the vehicle (i.e. the main "navigation screen"). All of the safety and advanced driver assistance systems are controlled through this screen and user interface. There is no other way to control/adjust these systems. There is a widespread issue with the late generation WK2 Jeep Grand Cherokees where the screen delaminates, rendering the entire screen and user interface non-functional. This results in a safety issue where multiple systems (including the ADAS) cannot be cannot be adjusted or used. I reached out to Jeep/Chrysler/Stellantis for assistance in repairing/replacing the screen. The denied a claim to repair or replace the screen. I do not feel safe operating a vehicle where I cannot control or adjust critical operations of the car. I believe this widespread issue of screen delamination should be considered for a recall.
Corrective Action:
My jeep has a screen on the dashboard that controls the radio, navigation, and settings for the vehicle (i.e. the main "navigation screen"). All of the safety and advanced driver assistance systems are controlled through this screen and user interface. There is no other way to control/adjust these systems. There is a widespread issue with the late generation WK2 Jeep Grand Cherokees where the screen delaminates, rendering the entire screen and user interface non-functional. This results in a safety issue where multiple systems (including the ADAS) cannot be cannot be adjusted or used. I reached out to Jeep/Chrysler/Stellantis for assistance in repairing/replacing the screen. The denied a claim to repair or replace the screen. I do not feel safe operating a vehicle where I cannot control or adjust critical operations of the car. I believe this widespread issue of screen delamination should be considered for a recall.
Additional Notes:
My jeep has a screen on the dashboard that controls the radio, navigation, and settings for the vehicle (i.e. the main "navigation screen"). All of the safety and advanced driver assistance systems are controlled through this screen and user interface. There is no other way to control/adjust these systems. There is a widespread issue with the late generation WK2 Jeep Grand Cherokees where the screen delaminates, rendering the entire screen and user interface non-functional. This results in a safety issue where multiple systems (including the ADAS) cannot be cannot be adjusted or used. I reached out to Jeep/Chrysler/Stellantis for assistance in repairing/replacing the screen. The denied a claim to repair or replace the screen. I do not feel safe operating a vehicle where I cannot control or adjust critical operations of the car. I believe this widespread issue of screen delamination should be considered for a recall.
Mfg Campaign: 11618010
Recall Date: Oct 4, 2024
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