JEEP GRAND CHEROKEE 2019

Complete listing of complaints and recalls for this vehicle

404
Complaints
7
Recalls

Complaints & Recalls

404 Complaints 7 Recalls

Official Safety Recalls - Important!

7 Recalls

These are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.

Chrysler (fca Us, Llc)
NHTSA Campaign: 24V838000 SAFETY RECALL
206.5K Vehicles Affected
Recall Date: Nov 7, 2024
Safety Issue:

Chrysler (FCA US, LLC) is recalling certain 2018-2019 Jeep Grand Cherokee and Dodge Durango vehicles. A malfunction in the antilock-brake system (ABS) module may incorrectly illuminate the brake lights and disable the ABS and electronic stability control (ESC). In addition, the vehicle operator may be able to start and shift out of Park without the brake pedal being applied.

Potential Risk:
A vehicle that can be started and shifted out of Park without applying the brake pedal can result in a vehicle rollaway. Disabled ABS and ESC systems can reduce vehicle handling and control in certain driving situations. Brake lights that incorrectly illuminate can fail to properly indicate the driver's intention to following traffic. Any of these scenarios can increase the risk of a crash.
FREE Recall Solution:
Dealers will replace the integrated pressure transducer and update the ABS module software, as necessary free of charge. Interim owner letters were mailed December 5, 2024. A second notice will be mailed once the final remedy is available, anticipated September 2025. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is 94B. This recall replaces previous recall number 22V-426. Vehicles previously remedied under 22V-426 will need to have the new remedy completed.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.

Action Required: Contact your local JEEP dealer to schedule your FREE recall repair.
Manufacturer: JEEP
Mfg Campaign: 94B
Recall Date: Nov 7, 2024
Chrysler (fca Us, Llc)
NHTSA Campaign: 23V411000 SAFETY RECALL
80.6K Vehicles Affected
Recall Date: Jun 8, 2023
Safety Issue:

Chrysler (FCA US, LLC) is recalling certain 2014-2019 Ram 1500 and 2014-2020 Jeep Grand Cherokee vehicles equipped with 3.0L Diesel engines. The crankshaft position sensor tone wheel may delaminate, causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.

Potential Risk:
An engine stall can increase the risk of a crash.
FREE Recall Solution:
Dealers will update the powertrain control module software to maintain vehicle propulsion, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed August 3, 2023. Some owner notification letters were mailed October 31, 2023. The remaining owner notification letters will be mailed at a future date, anticipated July 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 66A. This recall is an expansion of recall 20V-475.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Action Required: Contact your local JEEP dealer to schedule your FREE recall repair.
Manufacturer: JEEP
Mfg Campaign: 66A
Notice Date: Oct 31, 2023
Recall Date: Jun 8, 2023
Chrysler (fca Us, Llc)
NHTSA Campaign: 22V406000 SAFETY RECALL
138.6K Vehicles Affected
Recall Date: Jun 9, 2022
Safety Issue:

Chrysler (FCA US, LLC) is recalling certain 2014-2020 Jeep Grand Cherokee, and 2014-2019 Ram 1500 vehicles equipped with 3.0L diesel engines. A high pressure fuel pump (HPFP) failure may introduce internal debris into the fuel system, potentially resulting in fuel starvation.

Potential Risk:
Fuel starvation may result in an unexpected loss of drive power, increasing the risk of a crash.
FREE Recall Solution:
Dealers will replace the HPFP, and inspect and replace, if necessary, additional fuel system components, free of charge. Interim notification letters informing owners of the safety risk were mailed July 21, 2022. Owner notification letters for were mailed for Jeep Grand Cherokee owners starting January 11, 2024. Owner notification letters for Ram 1500 owners were mailed March 7, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLS's number for this recall is Z46.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Action Required: Contact your local JEEP dealer to schedule your FREE recall repair.
Manufacturer: JEEP
Mfg Campaign: Z46
Notice Date: Jan 11, 2024
Recall Date: Jun 9, 2022
Chrysler (fca Us, Llc)
NHTSA Campaign: 22V426000 SAFETY RECALL
206.5K Vehicles Affected
Recall Date: Jun 9, 2022
Safety Issue:

Chrysler (FCA US, LLC) is recalling certain 2018-2019 Jeep Grand Cherokee and Dodge Durango vehicles. A malfunction in the antilock-brake system (ABS) module may illuminate the brake lights, and allow the vehicle to start and shift out of Park without the brake pedal being applied.

Potential Risk:
A vehicle that starts and shifts out of Park without applying the brake pedal can result in vehicle rollaway, increasing the risk of a crash without prior warning and/or injury to others outside of the vehicle.
FREE Recall Solution:
The remedy includes updated HCU/ABS module software that prevents the HCU/ABS module from falsely reading pressure in the primary circuit. FCA has decided to do a two-Phase Campaign remedy schedule. Phase 1 began November 17, 2022. Phase 2 begin date has not been determined yet. Interim owner notification letters explaining the safety risk were mailed July 28, 2020. Owner notification letters were mailed on November 29, 2022. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is Z48.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Action Required: Contact your local JEEP dealer to schedule your FREE recall repair.
Manufacturer: JEEP
Mfg Campaign: Z48
Notice Date: Nov 29, 2022
Recall Date: Jun 9, 2022
Chrysler (fca Us Llc)
NHTSA Campaign: 20V699000 SAFETY RECALL
28.9K Vehicles Affected
Recall Date: Nov 12, 2020
Safety Issue:

Chrysler (FCA US LLC) is recalling certain 2014-2019 Jeep Grand Cherokee vehicles equipped with the 3.0L EcoDiesel engines. The Exhaust Gas Recirculation (EGR) cooler may crack and allow pre-heated vaporized coolant to enter the EGR system. This mixture may combust inside the intake manifold.

Potential Risk:
Combustion in the intake manifold can increase the risk of a fire.
FREE Recall Solution:
FCA US LLC will notify owners, and dealers will replace the EGR cooler, free of charge. Dealers will also inspect and, as necessary, replace the intake manifold. Parts are not currently available. Owners were mailed an interim notification on December 21, 2021. A second notification will be mailed when parts are available, currently expected to be around March 11, 2021. The recall began March 11, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is W79.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local JEEP dealer to schedule your FREE recall repair.
Manufacturer: JEEP
Mfg Campaign: W79
Notice Date: Mar 11, 2021
Recall Date: Nov 12, 2020
Chrysler (fca Us Llc)
NHTSA Campaign: 20V191000 SAFETY RECALL
319.6K Vehicles Affected
Recall Date: Apr 2, 2020
Safety Issue:

Chrysler (FCA US LLC) is recalling certain 2020 Jeep Gladiator and Jeep Cherokee, 2019-2020 Ram 1500 Pickup, Ram 2500 Pickup, Ram 3500 Pickup, Chrysler Pacifica, Dodge Durango, Jeep Grand Cherokee, Jeep Wrangler, and Jeep Renegade and 2019 Dodge Challenger vehicles equipped with 8.4" or 12" radio displays. A software error can cause the rearview camera image to remain displayed after the vehicle has been shifted out of reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."

Potential Risk:
The lingering rearview image can distract the driver, increasing the risk of a crash.
FREE Recall Solution:
Chrysler has notified owners, and dealers will update the radio display software, free of charge. Optionally, owners can choose to remotely update their software via an Over-The-Air (OTA) update available as of May 1, 2020. The recall began April 27, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is W30-W37.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local JEEP dealer to schedule your FREE recall repair.
Manufacturer: JEEP
Mfg Campaign: W30-W37
Notice Date: Apr 27, 2020
Recall Date: Apr 2, 2020
Chrysler (fca Us Llc)
NHTSA Campaign: 20V183000 SAFETY RECALL
515 Vehicles Affected
Recall Date: Mar 26, 2020
Safety Issue:

Chrysler (FCA US LLC) is recalling certain 2019 Jeep Grand Cherokee and Dodge Durango vehicles. The front differential may have been assembled with pinion gears that are insufficiently hardened, which can lead to the gear teeth wearing down. If both pinion gears have their teeth sufficiently worn off, torque power can not be transferred from the front wheels to the driveline, resulting in loss of power while driving and loss of the PARK function when stationary.

Potential Risk:
A sudden loss of power while driving or loss of the transmission PARK function can increase the risk of a crash.
FREE Recall Solution:
Chrysler will notify owners, and dealers will replace the front differential, free of charge. The recall began May 21, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is W22.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local JEEP dealer to schedule your FREE recall repair.
Manufacturer: JEEP
Mfg Campaign: W22
Notice Date: May 21, 2020
Recall Date: Mar 26, 2020

Consumer Complaints

404 Complaints
Chrysler (fca Us, Llc)
Campaign: 11505316 Other
Feb 3, 2023
Defect Description:

EXTERIOR LIGHTING:BRAKE LIGHTS

Potential Consequences:

2019 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARD TO NHTSA SAFETY RECALL 22V-426.

Corrective Action:

2019 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARD TO NHTSA SAFETY RECALL 22V-426.

Additional Notes:

2019 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARD TO NHTSA SAFETY RECALL 22V-426.

Manufacturer: JEEP
Mfg Campaign: 11505316
Notice Date: Feb 3, 2023
Recall Date: Feb 3, 2023
Chrysler (fca Us, Llc)
Campaign: 11503670 Other
Jan 25, 2023
Defect Description:

SERVICE BRAKES, HYDRAULIC

Potential Consequences:

The contact owns a 2019 Jeep Grand Cherokee. The contact stated received notification of the NHTSA Campaign Number: 22V426000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that on several occasions after the vehicle was started or while driving at various speeds, the service brake warning light and the electronic stability control warning lights intermittently illuminated. The vehicle was taken to the dealer where it was diagnosed that the failure was related to the recall however, the part to do the recall repair was unavailable. The contact stated that the technician opted to replace the entire module. The vehicle was not repaired. The manufacture was notified of the failure and the contact was informed that no parts were available for the recall repair. The failure mileage was approximately 41,000.

Corrective Action:

The contact owns a 2019 Jeep Grand Cherokee. The contact stated received notification of the NHTSA Campaign Number: 22V426000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that on several occasions after the vehicle was started or while driving at various speeds, the service brake warning light and the electronic stability control warning lights intermittently illuminated. The vehicle was taken to the dealer where it was diagnosed that the failure was related to the recall however, the part to do the recall repair was unavailable. The contact stated that the technician opted to replace the entire module. The vehicle was not repaired. The manufacture was notified of the failure and the contact was informed that no parts were available for the recall repair. The failure mileage was approximately 41,000.

Additional Notes:

The contact owns a 2019 Jeep Grand Cherokee. The contact stated received notification of the NHTSA Campaign Number: 22V426000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that on several occasions after the vehicle was started or while driving at various speeds, the service brake warning light and the electronic stability control warning lights intermittently illuminated. The vehicle was taken to the dealer where it was diagnosed that the failure was related to the recall however, the part to do the recall repair was unavailable. The contact stated that the technician opted to replace the entire module. The vehicle was not repaired. The manufacture was notified of the failure and the contact was informed that no parts were available for the recall repair. The failure mileage was approximately 41,000.

Manufacturer: JEEP
Mfg Campaign: 11503670
Notice Date: Jan 25, 2023
Recall Date: Jan 25, 2023
Chrysler (fca Us, Llc)
Campaign: 11503313 Other
Jan 24, 2023
Defect Description:

AIR BAGS

Potential Consequences:

I was driving east on imperial hwy around 11:50 when a car switched into my lane causing me to collide head on

Corrective Action:

I was driving east on imperial hwy around 11:50 when a car switched into my lane causing me to collide head on

Additional Notes:

I was driving east on imperial hwy around 11:50 when a car switched into my lane causing me to collide head on

Manufacturer: JEEP
Mfg Campaign: 11503313
Notice Date: Jan 24, 2023
Recall Date: Jan 24, 2023
Chrysler (fca Us, Llc)
Campaign: 11503313 Other
Jan 24, 2023
Defect Description:

STRUCTURE:BODY

Potential Consequences:

I was driving east on imperial hwy around 11:50 when a car switched into my lane causing me to collide head on

Corrective Action:

I was driving east on imperial hwy around 11:50 when a car switched into my lane causing me to collide head on

Additional Notes:

I was driving east on imperial hwy around 11:50 when a car switched into my lane causing me to collide head on

Manufacturer: JEEP
Mfg Campaign: 11503313
Notice Date: Jan 24, 2023
Recall Date: Jan 24, 2023
Chrysler (fca Us, Llc)
Campaign: 11503313 Other
Jan 24, 2023
Defect Description:

SUSPENSION

Potential Consequences:

I was driving east on imperial hwy around 11:50 when a car switched into my lane causing me to collide head on

Corrective Action:

I was driving east on imperial hwy around 11:50 when a car switched into my lane causing me to collide head on

Additional Notes:

I was driving east on imperial hwy around 11:50 when a car switched into my lane causing me to collide head on

Manufacturer: JEEP
Mfg Campaign: 11503313
Notice Date: Jan 24, 2023
Recall Date: Jan 24, 2023
Chrysler (fca Us, Llc)
Campaign: 11502797 Other
Jan 20, 2023
Defect Description:

SERVICE BRAKES, HYDRAULIC

Potential Consequences:

The contact owns a 2019 Jeep Grand Cherokee. The contact stated that while shifted in drive, the check engine warning light, the start/stop button, the auto part disabled, the ABS and traction control, stability control, and tire pressure monitor warning lights were illuminated. The contact then stated that all the warning lights were illuminated. The contact then stated that she received notification of the NHTSA Campaign Number: 22V426000 (Service Brakes, Hydraulic). The contact then stated that she then depressed the accelerator pedal when the front end of the vehicle crashed into the embankment and then spun the vehicle in the opposite direction. The air bags failed to deploy. No injuries were sustained. No medical attention was required. A police report was filed. The vehicle was towed to an Auto repair shop where the diagnoses could not be determined. The vehicle was then towed to the dealer where no diagnoses had yet been performed however, the contact was informed that the recalls were being repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 60,000.

Corrective Action:

The contact owns a 2019 Jeep Grand Cherokee. The contact stated that while shifted in drive, the check engine warning light, the start/stop button, the auto part disabled, the ABS and traction control, stability control, and tire pressure monitor warning lights were illuminated. The contact then stated that all the warning lights were illuminated. The contact then stated that she received notification of the NHTSA Campaign Number: 22V426000 (Service Brakes, Hydraulic). The contact then stated that she then depressed the accelerator pedal when the front end of the vehicle crashed into the embankment and then spun the vehicle in the opposite direction. The air bags failed to deploy. No injuries were sustained. No medical attention was required. A police report was filed. The vehicle was towed to an Auto repair shop where the diagnoses could not be determined. The vehicle was then towed to the dealer where no diagnoses had yet been performed however, the contact was informed that the recalls were being repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 60,000.

Additional Notes:

The contact owns a 2019 Jeep Grand Cherokee. The contact stated that while shifted in drive, the check engine warning light, the start/stop button, the auto part disabled, the ABS and traction control, stability control, and tire pressure monitor warning lights were illuminated. The contact then stated that all the warning lights were illuminated. The contact then stated that she received notification of the NHTSA Campaign Number: 22V426000 (Service Brakes, Hydraulic). The contact then stated that she then depressed the accelerator pedal when the front end of the vehicle crashed into the embankment and then spun the vehicle in the opposite direction. The air bags failed to deploy. No injuries were sustained. No medical attention was required. A police report was filed. The vehicle was towed to an Auto repair shop where the diagnoses could not be determined. The vehicle was then towed to the dealer where no diagnoses had yet been performed however, the contact was informed that the recalls were being repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 60,000.

Manufacturer: JEEP
Mfg Campaign: 11502797
Notice Date: Jan 20, 2023
Recall Date: Jan 20, 2023
Chrysler (fca Us, Llc)
Campaign: 11499740 Other
Jan 2, 2023
Defect Description:

SEAT BELTS

Potential Consequences:

What component or system failed or malfunctioned, and is it available for inspection upon request? -The rear driver side seatbelt does not click in and does not function. How was your safety or the safety of others put at risk? - The rear passenger is unable to buckle. Has the problem been reproduced or confirmed by a dealer or independent service center? -No Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? -No Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? -No I recently purchased this vehicle on December 10th, 2022. During the test drive the salesman sat in that seat. He did not bring to my attention during the test drive. The following day I realized this issue and the dealer had stated that since I did not mention it during my visit that they would not fix it for free. This was at a dealer in Illinois, I am now back in Iowa and would like the get it fixed here. The car seems to be in a rear end accident, although the dealer did not specifically disclose where it was in an accident.

Corrective Action:

What component or system failed or malfunctioned, and is it available for inspection upon request? -The rear driver side seatbelt does not click in and does not function. How was your safety or the safety of others put at risk? - The rear passenger is unable to buckle. Has the problem been reproduced or confirmed by a dealer or independent service center? -No Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? -No Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? -No I recently purchased this vehicle on December 10th, 2022. During the test drive the salesman sat in that seat. He did not bring to my attention during the test drive. The following day I realized this issue and the dealer had stated that since I did not mention it during my visit that they would not fix it for free. This was at a dealer in Illinois, I am now back in Iowa and would like the get it fixed here. The car seems to be in a rear end accident, although the dealer did not specifically disclose where it was in an accident.

Additional Notes:

What component or system failed or malfunctioned, and is it available for inspection upon request? -The rear driver side seatbelt does not click in and does not function. How was your safety or the safety of others put at risk? - The rear passenger is unable to buckle. Has the problem been reproduced or confirmed by a dealer or independent service center? -No Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? -No Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? -No I recently purchased this vehicle on December 10th, 2022. During the test drive the salesman sat in that seat. He did not bring to my attention during the test drive. The following day I realized this issue and the dealer had stated that since I did not mention it during my visit that they would not fix it for free. This was at a dealer in Illinois, I am now back in Iowa and would like the get it fixed here. The car seems to be in a rear end accident, although the dealer did not specifically disclose where it was in an accident.

Manufacturer: JEEP
Mfg Campaign: 11499740
Notice Date: Jan 2, 2023
Recall Date: Jan 2, 2023
Chrysler (fca Us, Llc)
Campaign: 11497611 Other
Dec 15, 2022
Defect Description:

VISIBILITY:WINDSHIELD

Potential Consequences:

The contact owns a 2019 Jeep Grand Cherokee. The contact stated that the rear windshield shattered prior to opening the liftgate. The contact stated that at the time of the failure, the vehicle was parked, and the rear defroster was activated. There was no warning light illuminated. The vehicle was taken to an independent mechanic, where the rear windshield was replaced. The manufacturer was made aware of the failure. The approximate failure mileage was 53,800.

Corrective Action:

The contact owns a 2019 Jeep Grand Cherokee. The contact stated that the rear windshield shattered prior to opening the liftgate. The contact stated that at the time of the failure, the vehicle was parked, and the rear defroster was activated. There was no warning light illuminated. The vehicle was taken to an independent mechanic, where the rear windshield was replaced. The manufacturer was made aware of the failure. The approximate failure mileage was 53,800.

Additional Notes:

The contact owns a 2019 Jeep Grand Cherokee. The contact stated that the rear windshield shattered prior to opening the liftgate. The contact stated that at the time of the failure, the vehicle was parked, and the rear defroster was activated. There was no warning light illuminated. The vehicle was taken to an independent mechanic, where the rear windshield was replaced. The manufacturer was made aware of the failure. The approximate failure mileage was 53,800.

Manufacturer: JEEP
Mfg Campaign: 11497611
Notice Date: Dec 15, 2022
Recall Date: Dec 15, 2022
Chrysler (fca Us, Llc)
Campaign: 11496630 Other
Dec 8, 2022
Defect Description:

SEAT BELTS

Potential Consequences:

A few days after purchasing this car we noticed the front seatbelts weren’t retracting after unbuckling. After pulling out the seatbelt shoulder strap and inspecting it, it was cut and frayed, which was catching and not allowing it to retract. The front driver and passenger shoulder belts were both like this. We took the vehicle into a jeep dealer and had it checked out and had the seatbelts replaced for obvious safety reasons. The gentleman who worked on our Jeep said he had seen this on other Chrysler models as well.

Corrective Action:

A few days after purchasing this car we noticed the front seatbelts weren’t retracting after unbuckling. After pulling out the seatbelt shoulder strap and inspecting it, it was cut and frayed, which was catching and not allowing it to retract. The front driver and passenger shoulder belts were both like this. We took the vehicle into a jeep dealer and had it checked out and had the seatbelts replaced for obvious safety reasons. The gentleman who worked on our Jeep said he had seen this on other Chrysler models as well.

Additional Notes:

A few days after purchasing this car we noticed the front seatbelts weren’t retracting after unbuckling. After pulling out the seatbelt shoulder strap and inspecting it, it was cut and frayed, which was catching and not allowing it to retract. The front driver and passenger shoulder belts were both like this. We took the vehicle into a jeep dealer and had it checked out and had the seatbelts replaced for obvious safety reasons. The gentleman who worked on our Jeep said he had seen this on other Chrysler models as well.

Manufacturer: JEEP
Mfg Campaign: 11496630
Notice Date: Dec 8, 2022
Recall Date: Dec 8, 2022
Chrysler (fca Us, Llc)
Campaign: 11495234 Other
Nov 28, 2022
Defect Description:

UNKNOWN OR OTHER

Potential Consequences:

In June 2022, Recall Z48/NHTSA 22V-426 was announced. The recall impacts the 2019 Jeep Grand Cherokee Overland we purchased in September 2022. At the time of purchase, a remedy for the recall was anticipated "soon" and "in a timely manner," according to both the manufacturer and dealership. Nearly 6 months since the recall was announced, there is no remedy. Our business prohibits use of any vehicle with an open recall. Efforts to use the vehicle for other purposes, including rental services (such as Turo, among others) have failed due to the open recall. We have incurred significant financial loss of income as a direct result. The manufacturer refuses to offer a replacement vehicle, refuses return and will not compensate for losses incurred. The manufacturer and dealership both confirm there is "no remedy expected in the immediate future". The vehicle is financed through the dealership, and ongoing payments are expected from the finance company, even as we cannot use the vehicle for its primary purpose. A remedy has not been provided as required "in a timely manner," and the manufacturer's refusal to compensate or accept a return of the vehicle egregious.

Corrective Action:

In June 2022, Recall Z48/NHTSA 22V-426 was announced. The recall impacts the 2019 Jeep Grand Cherokee Overland we purchased in September 2022. At the time of purchase, a remedy for the recall was anticipated "soon" and "in a timely manner," according to both the manufacturer and dealership. Nearly 6 months since the recall was announced, there is no remedy. Our business prohibits use of any vehicle with an open recall. Efforts to use the vehicle for other purposes, including rental services (such as Turo, among others) have failed due to the open recall. We have incurred significant financial loss of income as a direct result. The manufacturer refuses to offer a replacement vehicle, refuses return and will not compensate for losses incurred. The manufacturer and dealership both confirm there is "no remedy expected in the immediate future". The vehicle is financed through the dealership, and ongoing payments are expected from the finance company, even as we cannot use the vehicle for its primary purpose. A remedy has not been provided as required "in a timely manner," and the manufacturer's refusal to compensate or accept a return of the vehicle egregious.

Additional Notes:

In June 2022, Recall Z48/NHTSA 22V-426 was announced. The recall impacts the 2019 Jeep Grand Cherokee Overland we purchased in September 2022. At the time of purchase, a remedy for the recall was anticipated "soon" and "in a timely manner," according to both the manufacturer and dealership. Nearly 6 months since the recall was announced, there is no remedy. Our business prohibits use of any vehicle with an open recall. Efforts to use the vehicle for other purposes, including rental services (such as Turo, among others) have failed due to the open recall. We have incurred significant financial loss of income as a direct result. The manufacturer refuses to offer a replacement vehicle, refuses return and will not compensate for losses incurred. The manufacturer and dealership both confirm there is "no remedy expected in the immediate future". The vehicle is financed through the dealership, and ongoing payments are expected from the finance company, even as we cannot use the vehicle for its primary purpose. A remedy has not been provided as required "in a timely manner," and the manufacturer's refusal to compensate or accept a return of the vehicle egregious.

Manufacturer: JEEP
Mfg Campaign: 11495234
Notice Date: Nov 28, 2022
Recall Date: Nov 28, 2022
Chrysler (fca Us, Llc)
Campaign: 11495024 Other
Nov 27, 2022
Defect Description:

UNKNOWN OR OTHER

Potential Consequences:

Backup camera sometimes stays on after shifting out of reverse and it takes many tries to turn off. It also sometimes comes on randomly while driving and won’t turn off right away.

Corrective Action:

Backup camera sometimes stays on after shifting out of reverse and it takes many tries to turn off. It also sometimes comes on randomly while driving and won’t turn off right away.

Additional Notes:

Backup camera sometimes stays on after shifting out of reverse and it takes many tries to turn off. It also sometimes comes on randomly while driving and won’t turn off right away.

Manufacturer: JEEP
Mfg Campaign: 11495024
Notice Date: Nov 27, 2022
Recall Date: Nov 27, 2022
Chrysler (fca Us, Llc)
Campaign: 11495024 Other
Nov 27, 2022
Defect Description:

ELECTRICAL SYSTEM

Potential Consequences:

Backup camera sometimes stays on after shifting out of reverse and it takes many tries to turn off. It also sometimes comes on randomly while driving and won’t turn off right away.

Corrective Action:

Backup camera sometimes stays on after shifting out of reverse and it takes many tries to turn off. It also sometimes comes on randomly while driving and won’t turn off right away.

Additional Notes:

Backup camera sometimes stays on after shifting out of reverse and it takes many tries to turn off. It also sometimes comes on randomly while driving and won’t turn off right away.

Manufacturer: JEEP
Mfg Campaign: 11495024
Notice Date: Nov 27, 2022
Recall Date: Nov 27, 2022
Chrysler (fca Us, Llc)
Campaign: 11494788 Other
Nov 24, 2022
Defect Description:

SERVICE BRAKES

Potential Consequences:

Jeep dealer has still not issued a repair solution for the open recall on my car that was issued in June 2022. The recall cannot be repaired as Jeep does not have a solution in order to fix.

Corrective Action:

Jeep dealer has still not issued a repair solution for the open recall on my car that was issued in June 2022. The recall cannot be repaired as Jeep does not have a solution in order to fix.

Additional Notes:

Jeep dealer has still not issued a repair solution for the open recall on my car that was issued in June 2022. The recall cannot be repaired as Jeep does not have a solution in order to fix.

Manufacturer: JEEP
Mfg Campaign: 11494788
Notice Date: Nov 24, 2022
Recall Date: Nov 24, 2022
Chrysler (fca Us, Llc)
Campaign: 11494356 Other
Nov 21, 2022
Defect Description:

VISIBILITY/WIPER

Potential Consequences:

My rear windshield shattered without any reason. It was a cold morning (30F). I used the remote start feature to turn on the car. When I start the car and start moving, I heard the shattering sound and my whole back windshield is broken. There we no scratches and prior damages on the back windshield.

Corrective Action:

My rear windshield shattered without any reason. It was a cold morning (30F). I used the remote start feature to turn on the car. When I start the car and start moving, I heard the shattering sound and my whole back windshield is broken. There we no scratches and prior damages on the back windshield.

Additional Notes:

My rear windshield shattered without any reason. It was a cold morning (30F). I used the remote start feature to turn on the car. When I start the car and start moving, I heard the shattering sound and my whole back windshield is broken. There we no scratches and prior damages on the back windshield.

Manufacturer: JEEP
Mfg Campaign: 11494356
Notice Date: Nov 21, 2022
Recall Date: Nov 21, 2022
Chrysler (fca Us, Llc)
Campaign: 11494372 Other
Nov 21, 2022
Defect Description:

UNKNOWN OR OTHER

Potential Consequences:

Recall (22V-426) is now 6months old with no solution. Is car really safe to drive? Cannot sell it. Isn't 6 months too long?

Corrective Action:

Recall (22V-426) is now 6months old with no solution. Is car really safe to drive? Cannot sell it. Isn't 6 months too long?

Additional Notes:

Recall (22V-426) is now 6months old with no solution. Is car really safe to drive? Cannot sell it. Isn't 6 months too long?

Manufacturer: JEEP
Mfg Campaign: 11494372
Notice Date: Nov 21, 2022
Recall Date: Nov 21, 2022
Chrysler (fca Us, Llc)
Campaign: 11494152 Other
Nov 18, 2022
Defect Description:

UNKNOWN OR OTHER

Potential Consequences:

Ublock radio information center screen delaminating leading to eventual failure

Corrective Action:

Ublock radio information center screen delaminating leading to eventual failure

Additional Notes:

Ublock radio information center screen delaminating leading to eventual failure

Manufacturer: JEEP
Mfg Campaign: 11494152
Notice Date: Nov 18, 2022
Recall Date: Nov 18, 2022
Chrysler (fca Us, Llc)
Campaign: 11493765 Other
Nov 16, 2022
Defect Description:

SERVICE BRAKES

Potential Consequences:

Outstanding recall Z-48. This recall was first identified in June 2022. The dealers cannot fix the problem because Chrysler Corp. has not provided a solution. This is affecting the operation of the vehicle and probably reducing the resale value. Five months seems to me too long a time not to have a solution. Can the government give them an ultimatum of either provide the fix in the next 30 / 60 days or provide a cash discount on trading in the vehicle.

Corrective Action:

Outstanding recall Z-48. This recall was first identified in June 2022. The dealers cannot fix the problem because Chrysler Corp. has not provided a solution. This is affecting the operation of the vehicle and probably reducing the resale value. Five months seems to me too long a time not to have a solution. Can the government give them an ultimatum of either provide the fix in the next 30 / 60 days or provide a cash discount on trading in the vehicle.

Additional Notes:

Outstanding recall Z-48. This recall was first identified in June 2022. The dealers cannot fix the problem because Chrysler Corp. has not provided a solution. This is affecting the operation of the vehicle and probably reducing the resale value. Five months seems to me too long a time not to have a solution. Can the government give them an ultimatum of either provide the fix in the next 30 / 60 days or provide a cash discount on trading in the vehicle.

Manufacturer: JEEP
Mfg Campaign: 11493765
Notice Date: Nov 16, 2022
Recall Date: Nov 16, 2022
Chrysler (fca Us, Llc)
Campaign: 11493765 Other
Nov 16, 2022
Defect Description:

ELECTRICAL SYSTEM

Potential Consequences:

Outstanding recall Z-48. This recall was first identified in June 2022. The dealers cannot fix the problem because Chrysler Corp. has not provided a solution. This is affecting the operation of the vehicle and probably reducing the resale value. Five months seems to me too long a time not to have a solution. Can the government give them an ultimatum of either provide the fix in the next 30 / 60 days or provide a cash discount on trading in the vehicle.

Corrective Action:

Outstanding recall Z-48. This recall was first identified in June 2022. The dealers cannot fix the problem because Chrysler Corp. has not provided a solution. This is affecting the operation of the vehicle and probably reducing the resale value. Five months seems to me too long a time not to have a solution. Can the government give them an ultimatum of either provide the fix in the next 30 / 60 days or provide a cash discount on trading in the vehicle.

Additional Notes:

Outstanding recall Z-48. This recall was first identified in June 2022. The dealers cannot fix the problem because Chrysler Corp. has not provided a solution. This is affecting the operation of the vehicle and probably reducing the resale value. Five months seems to me too long a time not to have a solution. Can the government give them an ultimatum of either provide the fix in the next 30 / 60 days or provide a cash discount on trading in the vehicle.

Manufacturer: JEEP
Mfg Campaign: 11493765
Notice Date: Nov 16, 2022
Recall Date: Nov 16, 2022
Chrysler (fca Us, Llc)
Campaign: 11493765 Other
Nov 16, 2022
Defect Description:

EXTERIOR LIGHTING

Potential Consequences:

Outstanding recall Z-48. This recall was first identified in June 2022. The dealers cannot fix the problem because Chrysler Corp. has not provided a solution. This is affecting the operation of the vehicle and probably reducing the resale value. Five months seems to me too long a time not to have a solution. Can the government give them an ultimatum of either provide the fix in the next 30 / 60 days or provide a cash discount on trading in the vehicle.

Corrective Action:

Outstanding recall Z-48. This recall was first identified in June 2022. The dealers cannot fix the problem because Chrysler Corp. has not provided a solution. This is affecting the operation of the vehicle and probably reducing the resale value. Five months seems to me too long a time not to have a solution. Can the government give them an ultimatum of either provide the fix in the next 30 / 60 days or provide a cash discount on trading in the vehicle.

Additional Notes:

Outstanding recall Z-48. This recall was first identified in June 2022. The dealers cannot fix the problem because Chrysler Corp. has not provided a solution. This is affecting the operation of the vehicle and probably reducing the resale value. Five months seems to me too long a time not to have a solution. Can the government give them an ultimatum of either provide the fix in the next 30 / 60 days or provide a cash discount on trading in the vehicle.

Manufacturer: JEEP
Mfg Campaign: 11493765
Notice Date: Nov 16, 2022
Recall Date: Nov 16, 2022
Chrysler (fca Us, Llc)
Campaign: 11493774 Other
Nov 16, 2022
Defect Description:

UNKNOWN OR OTHER

Potential Consequences:

Power rear liftgate top attachment stud holding the power drive to the body of the vehicle sheared off, causing the very heavy liftgate to come crashing down. Fortunately I was able to jump back. The liftgate probably weighs about 150 pounds. It seem that a small 1/4" stud that holding this in place is not adequate for the load. There does seem to be some Internet discussion of this happening to others. This vehicle only has 40,000 miles on it.

Corrective Action:

Power rear liftgate top attachment stud holding the power drive to the body of the vehicle sheared off, causing the very heavy liftgate to come crashing down. Fortunately I was able to jump back. The liftgate probably weighs about 150 pounds. It seem that a small 1/4" stud that holding this in place is not adequate for the load. There does seem to be some Internet discussion of this happening to others. This vehicle only has 40,000 miles on it.

Additional Notes:

Power rear liftgate top attachment stud holding the power drive to the body of the vehicle sheared off, causing the very heavy liftgate to come crashing down. Fortunately I was able to jump back. The liftgate probably weighs about 150 pounds. It seem that a small 1/4" stud that holding this in place is not adequate for the load. There does seem to be some Internet discussion of this happening to others. This vehicle only has 40,000 miles on it.

Manufacturer: JEEP
Mfg Campaign: 11493774
Notice Date: Nov 16, 2022
Recall Date: Nov 16, 2022

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