Complaints & Recalls
Official Safety Recalls - Important!
13 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2018-2019 Jeep Grand Cherokee and Dodge Durango vehicles. A malfunction in the antilock-brake system (ABS) module may incorrectly illuminate the brake lights and disable the ABS and electronic stability control (ESC). In addition, the vehicle operator may be able to start and shift out of Park without the brake pedal being applied.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: 94B
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2014-2019 Ram 1500 and 2014-2020 Jeep Grand Cherokee vehicles equipped with 3.0L Diesel engines. The crankshaft position sensor tone wheel may delaminate, causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 66A
Recall Date: Jun 8, 2023
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2014-2020 Jeep Grand Cherokee, and 2014-2019 Ram 1500 vehicles equipped with 3.0L diesel engines. A high pressure fuel pump (HPFP) failure may introduce internal debris into the fuel system, potentially resulting in fuel starvation.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: Z46
Recall Date: Jun 9, 2022
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2018-2019 Jeep Grand Cherokee and Dodge Durango vehicles. A malfunction in the antilock-brake system (ABS) module may illuminate the brake lights, and allow the vehicle to start and shift out of Park without the brake pedal being applied.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: Z48
Recall Date: Jun 9, 2022
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2019 Jeep Grand Cherokee vehicles equipped with the 3.0L EcoDiesel engines. The Exhaust Gas Recirculation (EGR) cooler may crack and allow pre-heated vaporized coolant to enter the EGR system. This mixture may combust inside the intake manifold.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: W79
Recall Date: Nov 12, 2020
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Grand Cherokee Street and Racing Technology (SRT) and Trackhawk vehicles. The driver's floor mat may have insufficient clearance between the mat and the accelerator pedal, possibly preventing the pedal from returning to the idle position.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: UB3
Recall Date: Oct 29, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain Mopar Floor Mats, part numbers 6ML07TRMAA and 6GA92TRMAA, sold as accessory equipment for 2018 Jeep Grand Cherokee Street and Racing Technology ("SRT") and Trackhawk vehicles. These floor mats may have insufficient clearance between the mat and the accelerator pedal, possibly inhibiting the pedal from returning to an idle position.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: UB5
Recall Date: Oct 29, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Renegade, Compass and Grand Cherokee, RAM 1500 and Promaster, Fiat 500x, Dodge Journey, Challenger, Charger and Durango and Chrysler 300x vehicles, 2017-2018 Jeep Wrangler, Dodge Grand Caravan and Chrysler Town and Country vehicles and 2018-2019 Jeep Cherokee and 2018 Chrysler Pacifica and Pacifica Hybrid vehicles. The powertrain control module may be equipped with a voltage regulator chip in the circuit board that may fail, causing a stall or a no start condition.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U87
Recall Date: Aug 9, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U49,U59-U65,U68,U73
Recall Date: May 17, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Dodge Charger, Durango and Challenger, Jeep Grand Cherokee and Wrangler, Chrysler 300, and RAM 1500 vehicles. An incorrect transmission park lock rod may have been installed in the transmission.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U43
Recall Date: May 1, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Grand Cherokee Trackhawk vehicles equipped with a 6.2L Supercharged Engine. The fuel line may separate.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U02
Recall Date: Jan 11, 2018
Consumer Complaints
1.1K ComplaintsChrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The radio randomly changes every 5 seconds, the beeping will drive a person insane, blutooth will hang up or not allow me to answer or call out. The seat warmers turn on randomly as well and i’m unable to lower the temp or turn them off. A/C in the winter and heat the summer. auto start doesn’t work cuz vehicle shuts itself off after 30s - 1 min and navigation is useless cuz of this electrical gremlin. How long before it accelerates by itself or cuts the engine while I’m on the freeway. Safety HAZARD
Corrective Action:
The radio randomly changes every 5 seconds, the beeping will drive a person insane, blutooth will hang up or not allow me to answer or call out. The seat warmers turn on randomly as well and i’m unable to lower the temp or turn them off. A/C in the winter and heat the summer. auto start doesn’t work cuz vehicle shuts itself off after 30s - 1 min and navigation is useless cuz of this electrical gremlin. How long before it accelerates by itself or cuts the engine while I’m on the freeway. Safety HAZARD
Additional Notes:
The radio randomly changes every 5 seconds, the beeping will drive a person insane, blutooth will hang up or not allow me to answer or call out. The seat warmers turn on randomly as well and i’m unable to lower the temp or turn them off. A/C in the winter and heat the summer. auto start doesn’t work cuz vehicle shuts itself off after 30s - 1 min and navigation is useless cuz of this electrical gremlin. How long before it accelerates by itself or cuts the engine while I’m on the freeway. Safety HAZARD
Mfg Campaign: 11628953
Recall Date: Dec 5, 2024
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
The radio randomly changes every 5 seconds, the beeping will drive a person insane, blutooth will hang up or not allow me to answer or call out. The seat warmers turn on randomly as well and i’m unable to lower the temp or turn them off. A/C in the winter and heat the summer. auto start doesn’t work cuz vehicle shuts itself off after 30s - 1 min and navigation is useless cuz of this electrical gremlin. How long before it accelerates by itself or cuts the engine while I’m on the freeway. Safety HAZARD
Corrective Action:
The radio randomly changes every 5 seconds, the beeping will drive a person insane, blutooth will hang up or not allow me to answer or call out. The seat warmers turn on randomly as well and i’m unable to lower the temp or turn them off. A/C in the winter and heat the summer. auto start doesn’t work cuz vehicle shuts itself off after 30s - 1 min and navigation is useless cuz of this electrical gremlin. How long before it accelerates by itself or cuts the engine while I’m on the freeway. Safety HAZARD
Additional Notes:
The radio randomly changes every 5 seconds, the beeping will drive a person insane, blutooth will hang up or not allow me to answer or call out. The seat warmers turn on randomly as well and i’m unable to lower the temp or turn them off. A/C in the winter and heat the summer. auto start doesn’t work cuz vehicle shuts itself off after 30s - 1 min and navigation is useless cuz of this electrical gremlin. How long before it accelerates by itself or cuts the engine while I’m on the freeway. Safety HAZARD
Mfg Campaign: 11628953
Recall Date: Dec 5, 2024
Chrysler (fca Us, Llc)
Defect Description:
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
Potential Consequences:
The radio randomly changes every 5 seconds, the beeping will drive a person insane, blutooth will hang up or not allow me to answer or call out. The seat warmers turn on randomly as well and i’m unable to lower the temp or turn them off. A/C in the winter and heat the summer. auto start doesn’t work cuz vehicle shuts itself off after 30s - 1 min and navigation is useless cuz of this electrical gremlin. How long before it accelerates by itself or cuts the engine while I’m on the freeway. Safety HAZARD
Corrective Action:
The radio randomly changes every 5 seconds, the beeping will drive a person insane, blutooth will hang up or not allow me to answer or call out. The seat warmers turn on randomly as well and i’m unable to lower the temp or turn them off. A/C in the winter and heat the summer. auto start doesn’t work cuz vehicle shuts itself off after 30s - 1 min and navigation is useless cuz of this electrical gremlin. How long before it accelerates by itself or cuts the engine while I’m on the freeway. Safety HAZARD
Additional Notes:
The radio randomly changes every 5 seconds, the beeping will drive a person insane, blutooth will hang up or not allow me to answer or call out. The seat warmers turn on randomly as well and i’m unable to lower the temp or turn them off. A/C in the winter and heat the summer. auto start doesn’t work cuz vehicle shuts itself off after 30s - 1 min and navigation is useless cuz of this electrical gremlin. How long before it accelerates by itself or cuts the engine while I’m on the freeway. Safety HAZARD
Mfg Campaign: 11628953
Recall Date: Dec 5, 2024
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The UConnect system has started to delaminate, causing a "ghost touch" action where various settings are being changed while driving. This includes constantly making noises as the screen is s being activated, redirecting the navigation system while driving, turning on radio randomly, changing driver and passenger seat settings, turning off defogging/defroster, making phone calls, including 411 or emergency help services, all of this while driving without any external input. It is very distracting and dangerous.
Corrective Action:
The UConnect system has started to delaminate, causing a "ghost touch" action where various settings are being changed while driving. This includes constantly making noises as the screen is s being activated, redirecting the navigation system while driving, turning on radio randomly, changing driver and passenger seat settings, turning off defogging/defroster, making phone calls, including 411 or emergency help services, all of this while driving without any external input. It is very distracting and dangerous.
Additional Notes:
The UConnect system has started to delaminate, causing a "ghost touch" action where various settings are being changed while driving. This includes constantly making noises as the screen is s being activated, redirecting the navigation system while driving, turning on radio randomly, changing driver and passenger seat settings, turning off defogging/defroster, making phone calls, including 411 or emergency help services, all of this while driving without any external input. It is very distracting and dangerous.
Mfg Campaign: 11626793
Recall Date: Nov 22, 2024
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2018 Jeep Grand Cherokee. The contact stated while driving 35 MPH, several unknown warning lights illuminated, and the vehicle started hesitating and then stalled. The vehicle was towed to an independent mechanic, and the mechanic had the vehicle towed to the dealer to be diagnosed. The contact was informed that the throttle body needed to be replaced. The throttle body wiring was replaced, and the codes were reset. The vehicle was taken back to the dealer, and it was suggested that the vehicle needed to be retested. The vehicle was repaired again. The contact stated that after retrieving the vehicle from the dealer, several unknown warning lights illuminated, and the vehicle accelerated independently while depressing the brake pedal. The contact stated that the vehicle stalled while coming to a stop. The contact made a left turn into a parking lot and the vehicle independently accelerated. The contact stopped the vehicle and had the vehicle towed back to the dealer where the vehicle was being repaired. The manufacturer was notified of the failure and a case was opened. The approximate failure mileage was 25,000.
Corrective Action:
The contact owns a 2018 Jeep Grand Cherokee. The contact stated while driving 35 MPH, several unknown warning lights illuminated, and the vehicle started hesitating and then stalled. The vehicle was towed to an independent mechanic, and the mechanic had the vehicle towed to the dealer to be diagnosed. The contact was informed that the throttle body needed to be replaced. The throttle body wiring was replaced, and the codes were reset. The vehicle was taken back to the dealer, and it was suggested that the vehicle needed to be retested. The vehicle was repaired again. The contact stated that after retrieving the vehicle from the dealer, several unknown warning lights illuminated, and the vehicle accelerated independently while depressing the brake pedal. The contact stated that the vehicle stalled while coming to a stop. The contact made a left turn into a parking lot and the vehicle independently accelerated. The contact stopped the vehicle and had the vehicle towed back to the dealer where the vehicle was being repaired. The manufacturer was notified of the failure and a case was opened. The approximate failure mileage was 25,000.
Additional Notes:
The contact owns a 2018 Jeep Grand Cherokee. The contact stated while driving 35 MPH, several unknown warning lights illuminated, and the vehicle started hesitating and then stalled. The vehicle was towed to an independent mechanic, and the mechanic had the vehicle towed to the dealer to be diagnosed. The contact was informed that the throttle body needed to be replaced. The throttle body wiring was replaced, and the codes were reset. The vehicle was taken back to the dealer, and it was suggested that the vehicle needed to be retested. The vehicle was repaired again. The contact stated that after retrieving the vehicle from the dealer, several unknown warning lights illuminated, and the vehicle accelerated independently while depressing the brake pedal. The contact stated that the vehicle stalled while coming to a stop. The contact made a left turn into a parking lot and the vehicle independently accelerated. The contact stopped the vehicle and had the vehicle towed back to the dealer where the vehicle was being repaired. The manufacturer was notified of the failure and a case was opened. The approximate failure mileage was 25,000.
Mfg Campaign: 11626832
Recall Date: Nov 22, 2024
Chrysler (fca Us, Llc)
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
The contact owns a 2018 Jeep Grand Cherokee. The contact stated while driving 35 MPH, several unknown warning lights illuminated, and the vehicle started hesitating and then stalled. The vehicle was towed to an independent mechanic, and the mechanic had the vehicle towed to the dealer to be diagnosed. The contact was informed that the throttle body needed to be replaced. The throttle body wiring was replaced, and the codes were reset. The vehicle was taken back to the dealer, and it was suggested that the vehicle needed to be retested. The vehicle was repaired again. The contact stated that after retrieving the vehicle from the dealer, several unknown warning lights illuminated, and the vehicle accelerated independently while depressing the brake pedal. The contact stated that the vehicle stalled while coming to a stop. The contact made a left turn into a parking lot and the vehicle independently accelerated. The contact stopped the vehicle and had the vehicle towed back to the dealer where the vehicle was being repaired. The manufacturer was notified of the failure and a case was opened. The approximate failure mileage was 25,000.
Corrective Action:
The contact owns a 2018 Jeep Grand Cherokee. The contact stated while driving 35 MPH, several unknown warning lights illuminated, and the vehicle started hesitating and then stalled. The vehicle was towed to an independent mechanic, and the mechanic had the vehicle towed to the dealer to be diagnosed. The contact was informed that the throttle body needed to be replaced. The throttle body wiring was replaced, and the codes were reset. The vehicle was taken back to the dealer, and it was suggested that the vehicle needed to be retested. The vehicle was repaired again. The contact stated that after retrieving the vehicle from the dealer, several unknown warning lights illuminated, and the vehicle accelerated independently while depressing the brake pedal. The contact stated that the vehicle stalled while coming to a stop. The contact made a left turn into a parking lot and the vehicle independently accelerated. The contact stopped the vehicle and had the vehicle towed back to the dealer where the vehicle was being repaired. The manufacturer was notified of the failure and a case was opened. The approximate failure mileage was 25,000.
Additional Notes:
The contact owns a 2018 Jeep Grand Cherokee. The contact stated while driving 35 MPH, several unknown warning lights illuminated, and the vehicle started hesitating and then stalled. The vehicle was towed to an independent mechanic, and the mechanic had the vehicle towed to the dealer to be diagnosed. The contact was informed that the throttle body needed to be replaced. The throttle body wiring was replaced, and the codes were reset. The vehicle was taken back to the dealer, and it was suggested that the vehicle needed to be retested. The vehicle was repaired again. The contact stated that after retrieving the vehicle from the dealer, several unknown warning lights illuminated, and the vehicle accelerated independently while depressing the brake pedal. The contact stated that the vehicle stalled while coming to a stop. The contact made a left turn into a parking lot and the vehicle independently accelerated. The contact stopped the vehicle and had the vehicle towed back to the dealer where the vehicle was being repaired. The manufacturer was notified of the failure and a case was opened. The approximate failure mileage was 25,000.
Mfg Campaign: 11626832
Recall Date: Nov 22, 2024
Chrysler (fca Us, Llc)
Defect Description:
FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM:THROTTLEBODY/MANIFOLD
Potential Consequences:
The contact owns a 2018 Jeep Grand Cherokee. The contact stated while driving 35 MPH, several unknown warning lights illuminated, and the vehicle started hesitating and then stalled. The vehicle was towed to an independent mechanic, and the mechanic had the vehicle towed to the dealer to be diagnosed. The contact was informed that the throttle body needed to be replaced. The throttle body wiring was replaced, and the codes were reset. The vehicle was taken back to the dealer, and it was suggested that the vehicle needed to be retested. The vehicle was repaired again. The contact stated that after retrieving the vehicle from the dealer, several unknown warning lights illuminated, and the vehicle accelerated independently while depressing the brake pedal. The contact stated that the vehicle stalled while coming to a stop. The contact made a left turn into a parking lot and the vehicle independently accelerated. The contact stopped the vehicle and had the vehicle towed back to the dealer where the vehicle was being repaired. The manufacturer was notified of the failure and a case was opened. The approximate failure mileage was 25,000.
Corrective Action:
The contact owns a 2018 Jeep Grand Cherokee. The contact stated while driving 35 MPH, several unknown warning lights illuminated, and the vehicle started hesitating and then stalled. The vehicle was towed to an independent mechanic, and the mechanic had the vehicle towed to the dealer to be diagnosed. The contact was informed that the throttle body needed to be replaced. The throttle body wiring was replaced, and the codes were reset. The vehicle was taken back to the dealer, and it was suggested that the vehicle needed to be retested. The vehicle was repaired again. The contact stated that after retrieving the vehicle from the dealer, several unknown warning lights illuminated, and the vehicle accelerated independently while depressing the brake pedal. The contact stated that the vehicle stalled while coming to a stop. The contact made a left turn into a parking lot and the vehicle independently accelerated. The contact stopped the vehicle and had the vehicle towed back to the dealer where the vehicle was being repaired. The manufacturer was notified of the failure and a case was opened. The approximate failure mileage was 25,000.
Additional Notes:
The contact owns a 2018 Jeep Grand Cherokee. The contact stated while driving 35 MPH, several unknown warning lights illuminated, and the vehicle started hesitating and then stalled. The vehicle was towed to an independent mechanic, and the mechanic had the vehicle towed to the dealer to be diagnosed. The contact was informed that the throttle body needed to be replaced. The throttle body wiring was replaced, and the codes were reset. The vehicle was taken back to the dealer, and it was suggested that the vehicle needed to be retested. The vehicle was repaired again. The contact stated that after retrieving the vehicle from the dealer, several unknown warning lights illuminated, and the vehicle accelerated independently while depressing the brake pedal. The contact stated that the vehicle stalled while coming to a stop. The contact made a left turn into a parking lot and the vehicle independently accelerated. The contact stopped the vehicle and had the vehicle towed back to the dealer where the vehicle was being repaired. The manufacturer was notified of the failure and a case was opened. The approximate failure mileage was 25,000.
Mfg Campaign: 11626832
Recall Date: Nov 22, 2024
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
2018 Jeep Grand Cherokee Limited 3.6 L V6 Engines have a high rate of having HEAD GASKET problems around 100,000 miles causing vehicle to overheat and leak liquid into the cylinders damaging the engine. Please look into this problem at dealerships around the country with this year, make and model and discover how common of an issue this is with owners.
Corrective Action:
2018 Jeep Grand Cherokee Limited 3.6 L V6 Engines have a high rate of having HEAD GASKET problems around 100,000 miles causing vehicle to overheat and leak liquid into the cylinders damaging the engine. Please look into this problem at dealerships around the country with this year, make and model and discover how common of an issue this is with owners.
Additional Notes:
2018 Jeep Grand Cherokee Limited 3.6 L V6 Engines have a high rate of having HEAD GASKET problems around 100,000 miles causing vehicle to overheat and leak liquid into the cylinders damaging the engine. Please look into this problem at dealerships around the country with this year, make and model and discover how common of an issue this is with owners.
Mfg Campaign: 11626238
Recall Date: Nov 19, 2024
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
Took my 2018 Jeep Grand Cherokee vehicle in as oil was leaking badly , which could have made a dangerous situation. Was told by mechanic that my oil filter adapter had to be replaced. Was advised it was made of plastic and had cracked. The mechanic could not believe there wasn’t already a recall on this part. He replaced it with an aluminum part but this was a costly repair costing close to 1,100.00.
Corrective Action:
Took my 2018 Jeep Grand Cherokee vehicle in as oil was leaking badly , which could have made a dangerous situation. Was told by mechanic that my oil filter adapter had to be replaced. Was advised it was made of plastic and had cracked. The mechanic could not believe there wasn’t already a recall on this part. He replaced it with an aluminum part but this was a costly repair costing close to 1,100.00.
Additional Notes:
Took my 2018 Jeep Grand Cherokee vehicle in as oil was leaking badly , which could have made a dangerous situation. Was told by mechanic that my oil filter adapter had to be replaced. Was advised it was made of plastic and had cracked. The mechanic could not believe there wasn’t already a recall on this part. He replaced it with an aluminum part but this was a costly repair costing close to 1,100.00.
Mfg Campaign: 11622395
Recall Date: Oct 29, 2024
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM:STARTER ASSEMBLY
Potential Consequences:
The contact owns a 2018 Jeep Grand Cherokee. The contact stated that while taking driving from a stop, the vehicle briefly began to accelerate but then suddenly lost motive power. The contact was stuck in the middle of the roadway, where the vehicle failed to restart. The contact stated that while attempting to start the vehicle, there was an audible clicking sound coming from the engine compartment. The Engine STOP/START warning light was illuminated. The vehicle was towed to the dealer, who diagnosed a failure with the Engine STOP/START system, resulting in damages to the auxiliary battery and the starter. The contact was informed that the auxiliary battery had a damaged cell, and that the engine starter had a short circuit. The vehicle was not repaired but parts to repair the vehicle were ordered. The manufacturer was not notified of the failure. The failure mileage was 90,000.
Corrective Action:
The contact owns a 2018 Jeep Grand Cherokee. The contact stated that while taking driving from a stop, the vehicle briefly began to accelerate but then suddenly lost motive power. The contact was stuck in the middle of the roadway, where the vehicle failed to restart. The contact stated that while attempting to start the vehicle, there was an audible clicking sound coming from the engine compartment. The Engine STOP/START warning light was illuminated. The vehicle was towed to the dealer, who diagnosed a failure with the Engine STOP/START system, resulting in damages to the auxiliary battery and the starter. The contact was informed that the auxiliary battery had a damaged cell, and that the engine starter had a short circuit. The vehicle was not repaired but parts to repair the vehicle were ordered. The manufacturer was not notified of the failure. The failure mileage was 90,000.
Additional Notes:
The contact owns a 2018 Jeep Grand Cherokee. The contact stated that while taking driving from a stop, the vehicle briefly began to accelerate but then suddenly lost motive power. The contact was stuck in the middle of the roadway, where the vehicle failed to restart. The contact stated that while attempting to start the vehicle, there was an audible clicking sound coming from the engine compartment. The Engine STOP/START warning light was illuminated. The vehicle was towed to the dealer, who diagnosed a failure with the Engine STOP/START system, resulting in damages to the auxiliary battery and the starter. The contact was informed that the auxiliary battery had a damaged cell, and that the engine starter had a short circuit. The vehicle was not repaired but parts to repair the vehicle were ordered. The manufacturer was not notified of the failure. The failure mileage was 90,000.
Mfg Campaign: 11621524
Recall Date: Oct 23, 2024
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM:12V/24V/48V BATTERY
Potential Consequences:
The contact owns a 2018 Jeep Grand Cherokee. The contact stated that while taking driving from a stop, the vehicle briefly began to accelerate but then suddenly lost motive power. The contact was stuck in the middle of the roadway, where the vehicle failed to restart. The contact stated that while attempting to start the vehicle, there was an audible clicking sound coming from the engine compartment. The Engine STOP/START warning light was illuminated. The vehicle was towed to the dealer, who diagnosed a failure with the Engine STOP/START system, resulting in damages to the auxiliary battery and the starter. The contact was informed that the auxiliary battery had a damaged cell, and that the engine starter had a short circuit. The vehicle was not repaired but parts to repair the vehicle were ordered. The manufacturer was not notified of the failure. The failure mileage was 90,000.
Corrective Action:
The contact owns a 2018 Jeep Grand Cherokee. The contact stated that while taking driving from a stop, the vehicle briefly began to accelerate but then suddenly lost motive power. The contact was stuck in the middle of the roadway, where the vehicle failed to restart. The contact stated that while attempting to start the vehicle, there was an audible clicking sound coming from the engine compartment. The Engine STOP/START warning light was illuminated. The vehicle was towed to the dealer, who diagnosed a failure with the Engine STOP/START system, resulting in damages to the auxiliary battery and the starter. The contact was informed that the auxiliary battery had a damaged cell, and that the engine starter had a short circuit. The vehicle was not repaired but parts to repair the vehicle were ordered. The manufacturer was not notified of the failure. The failure mileage was 90,000.
Additional Notes:
The contact owns a 2018 Jeep Grand Cherokee. The contact stated that while taking driving from a stop, the vehicle briefly began to accelerate but then suddenly lost motive power. The contact was stuck in the middle of the roadway, where the vehicle failed to restart. The contact stated that while attempting to start the vehicle, there was an audible clicking sound coming from the engine compartment. The Engine STOP/START warning light was illuminated. The vehicle was towed to the dealer, who diagnosed a failure with the Engine STOP/START system, resulting in damages to the auxiliary battery and the starter. The contact was informed that the auxiliary battery had a damaged cell, and that the engine starter had a short circuit. The vehicle was not repaired but parts to repair the vehicle were ordered. The manufacturer was not notified of the failure. The failure mileage was 90,000.
Mfg Campaign: 11621524
Recall Date: Oct 23, 2024
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
Potential Consequences:
The contact owns a 2018 Jeep Grand Cherokee. The contact stated while coming to a stop, the vehicle lost motive power with the “Shift to Park” message displayed on the instrument panel. The vehicle was restarted; however, the failure recurred. The vehicle was taken to an independent mechanic where it was diagnosed that the PCM software had failed and needed to be updated. The vehicle was repaired; however, the failure recurred. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 69,000.
Corrective Action:
The contact owns a 2018 Jeep Grand Cherokee. The contact stated while coming to a stop, the vehicle lost motive power with the “Shift to Park” message displayed on the instrument panel. The vehicle was restarted; however, the failure recurred. The vehicle was taken to an independent mechanic where it was diagnosed that the PCM software had failed and needed to be updated. The vehicle was repaired; however, the failure recurred. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 69,000.
Additional Notes:
The contact owns a 2018 Jeep Grand Cherokee. The contact stated while coming to a stop, the vehicle lost motive power with the “Shift to Park” message displayed on the instrument panel. The vehicle was restarted; however, the failure recurred. The vehicle was taken to an independent mechanic where it was diagnosed that the PCM software had failed and needed to be updated. The vehicle was repaired; however, the failure recurred. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 69,000.
Mfg Campaign: 11621212
Recall Date: Oct 22, 2024
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Hello first the vehicle is stock and only has 80k miles. the battery jumper terminals become scorching hot as I got burned by touching them when I inspected the engine area because you can smell a light burn smell. So I have had a mechanic check The vehicles battery and he told me it's getting over charged by the alternator which is is regulated by the internal computer which is extremely pricey to replace. I looked into previous recalls and chrysler had defective parts in Chrysler's recall # U87. I was told by Chrysler my vin was not effected but I feel this is in error as I'm having the exact issue in the mentioned recall.
Corrective Action:
Hello first the vehicle is stock and only has 80k miles. the battery jumper terminals become scorching hot as I got burned by touching them when I inspected the engine area because you can smell a light burn smell. So I have had a mechanic check The vehicles battery and he told me it's getting over charged by the alternator which is is regulated by the internal computer which is extremely pricey to replace. I looked into previous recalls and chrysler had defective parts in Chrysler's recall # U87. I was told by Chrysler my vin was not effected but I feel this is in error as I'm having the exact issue in the mentioned recall.
Additional Notes:
Hello first the vehicle is stock and only has 80k miles. the battery jumper terminals become scorching hot as I got burned by touching them when I inspected the engine area because you can smell a light burn smell. So I have had a mechanic check The vehicles battery and he told me it's getting over charged by the alternator which is is regulated by the internal computer which is extremely pricey to replace. I looked into previous recalls and chrysler had defective parts in Chrysler's recall # U87. I was told by Chrysler my vin was not effected but I feel this is in error as I'm having the exact issue in the mentioned recall.
Mfg Campaign: 11619667
Recall Date: Oct 14, 2024
Chrysler (fca Us, Llc)
Defect Description:
FUEL SYSTEM, DIESEL
Potential Consequences:
The contact owns a 2018 Jeep Grand Cherokee. The contact stated that while driving at approximately 45 MPH, she observed a noise that resembled air escaping from the passenger side of the vehicle. The vehicle was taken to a dealer where it was diagnosed that the diesel particulate matter harness and exhaust manifold needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 39,000.
Corrective Action:
The contact owns a 2018 Jeep Grand Cherokee. The contact stated that while driving at approximately 45 MPH, she observed a noise that resembled air escaping from the passenger side of the vehicle. The vehicle was taken to a dealer where it was diagnosed that the diesel particulate matter harness and exhaust manifold needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 39,000.
Additional Notes:
The contact owns a 2018 Jeep Grand Cherokee. The contact stated that while driving at approximately 45 MPH, she observed a noise that resembled air escaping from the passenger side of the vehicle. The vehicle was taken to a dealer where it was diagnosed that the diesel particulate matter harness and exhaust manifold needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 39,000.
Mfg Campaign: 11619381
Recall Date: Oct 11, 2024
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
The EGR Valve, Diesel Particulate Filter, and Intake Manifold failed at 88k miles. The EGR was replaced at 49k miles on October 4, 2021. The vehicle was taken to the dealer for MIL. The estimated repair cost is $11k. All components are filled with carbon deposits. The emissions system should provide a longer life than 88k miles. Is there a possible design defect with the emission ?
Corrective Action:
The EGR Valve, Diesel Particulate Filter, and Intake Manifold failed at 88k miles. The EGR was replaced at 49k miles on October 4, 2021. The vehicle was taken to the dealer for MIL. The estimated repair cost is $11k. All components are filled with carbon deposits. The emissions system should provide a longer life than 88k miles. Is there a possible design defect with the emission ?
Additional Notes:
The EGR Valve, Diesel Particulate Filter, and Intake Manifold failed at 88k miles. The EGR was replaced at 49k miles on October 4, 2021. The vehicle was taken to the dealer for MIL. The estimated repair cost is $11k. All components are filled with carbon deposits. The emissions system should provide a longer life than 88k miles. Is there a possible design defect with the emission ?
Mfg Campaign: 11617992
Recall Date: Oct 3, 2024
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM:IGNITION:COIL:SPARK PLUGS
Potential Consequences:
The contact owns a 2018 Jeep Cherokee. The contact stated while driving at an undisclosed speed, the START/STOP, and check engine warning lights were illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed that one of the spark plugs was misfiring and the ignition coils might need to be replaced. The independent mechanic requested to perform another diagnostic test on the vehicle and discovered that there was a blown head gasket and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 95,000.
Corrective Action:
The contact owns a 2018 Jeep Cherokee. The contact stated while driving at an undisclosed speed, the START/STOP, and check engine warning lights were illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed that one of the spark plugs was misfiring and the ignition coils might need to be replaced. The independent mechanic requested to perform another diagnostic test on the vehicle and discovered that there was a blown head gasket and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 95,000.
Additional Notes:
The contact owns a 2018 Jeep Cherokee. The contact stated while driving at an undisclosed speed, the START/STOP, and check engine warning lights were illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed that one of the spark plugs was misfiring and the ignition coils might need to be replaced. The independent mechanic requested to perform another diagnostic test on the vehicle and discovered that there was a blown head gasket and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 95,000.
Mfg Campaign: 11617583
Recall Date: Oct 1, 2024
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2018 Jeep Cherokee. The contact stated while driving at an undisclosed speed, the START/STOP, and check engine warning lights were illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed that one of the spark plugs was misfiring and the ignition coils might need to be replaced. The independent mechanic requested to perform another diagnostic test on the vehicle and discovered that there was a blown head gasket and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 95,000.
Corrective Action:
The contact owns a 2018 Jeep Cherokee. The contact stated while driving at an undisclosed speed, the START/STOP, and check engine warning lights were illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed that one of the spark plugs was misfiring and the ignition coils might need to be replaced. The independent mechanic requested to perform another diagnostic test on the vehicle and discovered that there was a blown head gasket and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 95,000.
Additional Notes:
The contact owns a 2018 Jeep Cherokee. The contact stated while driving at an undisclosed speed, the START/STOP, and check engine warning lights were illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed that one of the spark plugs was misfiring and the ignition coils might need to be replaced. The independent mechanic requested to perform another diagnostic test on the vehicle and discovered that there was a blown head gasket and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 95,000.
Mfg Campaign: 11617583
Recall Date: Oct 1, 2024
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
UConnect Radio - Delamination resulting in unpredictable, repetitive, and erratic touches on the screen. At this point, the screen's protective layer is separating from the display and it is causing ghost touches that activate various functions without my input. This has occurred numerous times throughout my driving experiences and occurs every time I drive. It has led to multiple unsafe consequences while driving, the main concern being that it is distracting and confusing leading to unsafe driving conditions. For example, the navigation system has suddenly switched routes, diverting me unexpectedly causing confusion, and has led to multiple near accidents in busy intersections. Additionally, the volume has randomly increased or decreased, making it hard to hear important sounds from the environment, such as sirens or horns from other vehicles. Had this occurred in a moment in which I needed to react quickly an accident could have occurred or my safety could have been compromised. Moreover, if the radio has inadvertently changed to an unrecognized function—like activating the Bluetooth or starting a call—this has been distracting pulling my attention away from the road in multiple scenarios. The vehicle has made unsolicited calls to emergency personnel which is both a distraction to me and an inconvenience to emergency personnel. Overall, the delaminating screen not only complicates my driving experience but also poses a significant safety risk to myself and others on the road. Addressing the issue promptly is essential to ensure a safe driving environment. I have tried to address this problem with Jeep directly via Uconnect and have been informed that they do not believe this to be a concern that requires addressing. The problem has been diagnosed by a Jeep dealer and has been confirmed by Uconnect directly. Additionally, the problem has occurred in multiple other Jeep vehicles.
Corrective Action:
UConnect Radio - Delamination resulting in unpredictable, repetitive, and erratic touches on the screen. At this point, the screen's protective layer is separating from the display and it is causing ghost touches that activate various functions without my input. This has occurred numerous times throughout my driving experiences and occurs every time I drive. It has led to multiple unsafe consequences while driving, the main concern being that it is distracting and confusing leading to unsafe driving conditions. For example, the navigation system has suddenly switched routes, diverting me unexpectedly causing confusion, and has led to multiple near accidents in busy intersections. Additionally, the volume has randomly increased or decreased, making it hard to hear important sounds from the environment, such as sirens or horns from other vehicles. Had this occurred in a moment in which I needed to react quickly an accident could have occurred or my safety could have been compromised. Moreover, if the radio has inadvertently changed to an unrecognized function—like activating the Bluetooth or starting a call—this has been distracting pulling my attention away from the road in multiple scenarios. The vehicle has made unsolicited calls to emergency personnel which is both a distraction to me and an inconvenience to emergency personnel. Overall, the delaminating screen not only complicates my driving experience but also poses a significant safety risk to myself and others on the road. Addressing the issue promptly is essential to ensure a safe driving environment. I have tried to address this problem with Jeep directly via Uconnect and have been informed that they do not believe this to be a concern that requires addressing. The problem has been diagnosed by a Jeep dealer and has been confirmed by Uconnect directly. Additionally, the problem has occurred in multiple other Jeep vehicles.
Additional Notes:
UConnect Radio - Delamination resulting in unpredictable, repetitive, and erratic touches on the screen. At this point, the screen's protective layer is separating from the display and it is causing ghost touches that activate various functions without my input. This has occurred numerous times throughout my driving experiences and occurs every time I drive. It has led to multiple unsafe consequences while driving, the main concern being that it is distracting and confusing leading to unsafe driving conditions. For example, the navigation system has suddenly switched routes, diverting me unexpectedly causing confusion, and has led to multiple near accidents in busy intersections. Additionally, the volume has randomly increased or decreased, making it hard to hear important sounds from the environment, such as sirens or horns from other vehicles. Had this occurred in a moment in which I needed to react quickly an accident could have occurred or my safety could have been compromised. Moreover, if the radio has inadvertently changed to an unrecognized function—like activating the Bluetooth or starting a call—this has been distracting pulling my attention away from the road in multiple scenarios. The vehicle has made unsolicited calls to emergency personnel which is both a distraction to me and an inconvenience to emergency personnel. Overall, the delaminating screen not only complicates my driving experience but also poses a significant safety risk to myself and others on the road. Addressing the issue promptly is essential to ensure a safe driving environment. I have tried to address this problem with Jeep directly via Uconnect and have been informed that they do not believe this to be a concern that requires addressing. The problem has been diagnosed by a Jeep dealer and has been confirmed by Uconnect directly. Additionally, the problem has occurred in multiple other Jeep vehicles.
Mfg Campaign: 11617248
Recall Date: Sep 30, 2024
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
Jeep uses a transmission manufactured by ZF. Jeep claims the transmission is "filled for life" and does not require any maintenance, and never requires the oil to be changed. ZF recommends the oil be changed every 50-75,000 miles. Many other car manufacturers that utilize ZF transmissions recommend that same interval. In fact, if you push Jeep to change your transmission oil, they suggest it will void your warranty. Preventative maintenance in the form of a transmission fluid change is necessary for the health and longevity of the vehicle. Jeep is negligent in this matter. When your transmission fails, you are thrust into "limp" mode, capping your speed at 15-20 mph. This occurred to me on the highway. I narrowly avoided being rear ended in traffic traveling 65+ mph. My car has been babied, all factory recommended services have been done in a timely manner, I was not having any issues with the car at the time, and there were no symptoms, warning lights, etc at the time.
Corrective Action:
Jeep uses a transmission manufactured by ZF. Jeep claims the transmission is "filled for life" and does not require any maintenance, and never requires the oil to be changed. ZF recommends the oil be changed every 50-75,000 miles. Many other car manufacturers that utilize ZF transmissions recommend that same interval. In fact, if you push Jeep to change your transmission oil, they suggest it will void your warranty. Preventative maintenance in the form of a transmission fluid change is necessary for the health and longevity of the vehicle. Jeep is negligent in this matter. When your transmission fails, you are thrust into "limp" mode, capping your speed at 15-20 mph. This occurred to me on the highway. I narrowly avoided being rear ended in traffic traveling 65+ mph. My car has been babied, all factory recommended services have been done in a timely manner, I was not having any issues with the car at the time, and there were no symptoms, warning lights, etc at the time.
Additional Notes:
Jeep uses a transmission manufactured by ZF. Jeep claims the transmission is "filled for life" and does not require any maintenance, and never requires the oil to be changed. ZF recommends the oil be changed every 50-75,000 miles. Many other car manufacturers that utilize ZF transmissions recommend that same interval. In fact, if you push Jeep to change your transmission oil, they suggest it will void your warranty. Preventative maintenance in the form of a transmission fluid change is necessary for the health and longevity of the vehicle. Jeep is negligent in this matter. When your transmission fails, you are thrust into "limp" mode, capping your speed at 15-20 mph. This occurred to me on the highway. I narrowly avoided being rear ended in traffic traveling 65+ mph. My car has been babied, all factory recommended services have been done in a timely manner, I was not having any issues with the car at the time, and there were no symptoms, warning lights, etc at the time.
Mfg Campaign: 11616238
Recall Date: Sep 24, 2024
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The touchscreen radio panel is delaminating and causing the system to freak out. Sometimes the radio will turn on by itself and blare out music, or all of the fans will turn on turbo at once. The navigation will freak out and turn off and it will auto-dial or auto-hang up phone calls. Sometimes when I am driving down the high way, the air or radio blasting from out of nowhere and totally unprompted will scare me and cause me to jerk the steering wheel or become significantly distract from the road. Yes, the problem has been confirmed by the dealer, and it is a known defect, but they will not take responsibility for the safety hazard or the cost of replacement. No inspection by any outside parties, yet. No warning signs.. the screen just started to melt/delaminate and then all of the ghost features began causing chaos while driving.
Corrective Action:
The touchscreen radio panel is delaminating and causing the system to freak out. Sometimes the radio will turn on by itself and blare out music, or all of the fans will turn on turbo at once. The navigation will freak out and turn off and it will auto-dial or auto-hang up phone calls. Sometimes when I am driving down the high way, the air or radio blasting from out of nowhere and totally unprompted will scare me and cause me to jerk the steering wheel or become significantly distract from the road. Yes, the problem has been confirmed by the dealer, and it is a known defect, but they will not take responsibility for the safety hazard or the cost of replacement. No inspection by any outside parties, yet. No warning signs.. the screen just started to melt/delaminate and then all of the ghost features began causing chaos while driving.
Additional Notes:
The touchscreen radio panel is delaminating and causing the system to freak out. Sometimes the radio will turn on by itself and blare out music, or all of the fans will turn on turbo at once. The navigation will freak out and turn off and it will auto-dial or auto-hang up phone calls. Sometimes when I am driving down the high way, the air or radio blasting from out of nowhere and totally unprompted will scare me and cause me to jerk the steering wheel or become significantly distract from the road. Yes, the problem has been confirmed by the dealer, and it is a known defect, but they will not take responsibility for the safety hazard or the cost of replacement. No inspection by any outside parties, yet. No warning signs.. the screen just started to melt/delaminate and then all of the ghost features began causing chaos while driving.
Mfg Campaign: 11614016
Recall Date: Sep 11, 2024
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