Complaints & Recalls
Official Safety Recalls - Important!
13 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2018-2019 Jeep Grand Cherokee and Dodge Durango vehicles. A malfunction in the antilock-brake system (ABS) module may incorrectly illuminate the brake lights and disable the ABS and electronic stability control (ESC). In addition, the vehicle operator may be able to start and shift out of Park without the brake pedal being applied.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: 94B
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2014-2019 Ram 1500 and 2014-2020 Jeep Grand Cherokee vehicles equipped with 3.0L Diesel engines. The crankshaft position sensor tone wheel may delaminate, causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 66A
Recall Date: Jun 8, 2023
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2014-2020 Jeep Grand Cherokee, and 2014-2019 Ram 1500 vehicles equipped with 3.0L diesel engines. A high pressure fuel pump (HPFP) failure may introduce internal debris into the fuel system, potentially resulting in fuel starvation.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: Z46
Recall Date: Jun 9, 2022
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2018-2019 Jeep Grand Cherokee and Dodge Durango vehicles. A malfunction in the antilock-brake system (ABS) module may illuminate the brake lights, and allow the vehicle to start and shift out of Park without the brake pedal being applied.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: Z48
Recall Date: Jun 9, 2022
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2019 Jeep Grand Cherokee vehicles equipped with the 3.0L EcoDiesel engines. The Exhaust Gas Recirculation (EGR) cooler may crack and allow pre-heated vaporized coolant to enter the EGR system. This mixture may combust inside the intake manifold.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: W79
Recall Date: Nov 12, 2020
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Grand Cherokee Street and Racing Technology (SRT) and Trackhawk vehicles. The driver's floor mat may have insufficient clearance between the mat and the accelerator pedal, possibly preventing the pedal from returning to the idle position.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: UB3
Recall Date: Oct 29, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain Mopar Floor Mats, part numbers 6ML07TRMAA and 6GA92TRMAA, sold as accessory equipment for 2018 Jeep Grand Cherokee Street and Racing Technology ("SRT") and Trackhawk vehicles. These floor mats may have insufficient clearance between the mat and the accelerator pedal, possibly inhibiting the pedal from returning to an idle position.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: UB5
Recall Date: Oct 29, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Renegade, Compass and Grand Cherokee, RAM 1500 and Promaster, Fiat 500x, Dodge Journey, Challenger, Charger and Durango and Chrysler 300x vehicles, 2017-2018 Jeep Wrangler, Dodge Grand Caravan and Chrysler Town and Country vehicles and 2018-2019 Jeep Cherokee and 2018 Chrysler Pacifica and Pacifica Hybrid vehicles. The powertrain control module may be equipped with a voltage regulator chip in the circuit board that may fail, causing a stall or a no start condition.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U87
Recall Date: Aug 9, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U49,U59-U65,U68,U73
Recall Date: May 17, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Dodge Charger, Durango and Challenger, Jeep Grand Cherokee and Wrangler, Chrysler 300, and RAM 1500 vehicles. An incorrect transmission park lock rod may have been installed in the transmission.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U43
Recall Date: May 1, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Grand Cherokee Trackhawk vehicles equipped with a 6.2L Supercharged Engine. The fuel line may separate.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U02
Recall Date: Jan 11, 2018
Consumer Complaints
1.1K ComplaintsChrysler (fca Us, Llc)
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
I purchased my 2018 Jeep Cherokee right off the dealership lot in Lynnfield MA in August of 2018. I then have had on going issues. Starting with strange squilling sound coming from back of vehicle,this was never found reason by technician but they replaced engine air filter jume 2020, then my heater wasn’t working in dec.2020, replaced motor blower with wheel, then may2021 my vehicle just shut down as I was driving on the highway to work at night no prior warnings beforehand, lucky no one was hurt towed in and no start and transmission was stuck no fuel pressure, dtc related and shorted fuel pump. Replaced module fuel pump level unit. Now just October 29,2021 my vehicle is not starting I jumped the battery and lights come on but vehicle won’t start. Dealership I purchased vehicle from won’t contact me back so I towed the vehicle to them and still no response. I’m very disappointed in Jeep I don’t feel safe or that my vehicle is not dependable and for all the money I keep putting into it I should have a dependable car.
Corrective Action:
I purchased my 2018 Jeep Cherokee right off the dealership lot in Lynnfield MA in August of 2018. I then have had on going issues. Starting with strange squilling sound coming from back of vehicle,this was never found reason by technician but they replaced engine air filter jume 2020, then my heater wasn’t working in dec.2020, replaced motor blower with wheel, then may2021 my vehicle just shut down as I was driving on the highway to work at night no prior warnings beforehand, lucky no one was hurt towed in and no start and transmission was stuck no fuel pressure, dtc related and shorted fuel pump. Replaced module fuel pump level unit. Now just October 29,2021 my vehicle is not starting I jumped the battery and lights come on but vehicle won’t start. Dealership I purchased vehicle from won’t contact me back so I towed the vehicle to them and still no response. I’m very disappointed in Jeep I don’t feel safe or that my vehicle is not dependable and for all the money I keep putting into it I should have a dependable car.
Additional Notes:
I purchased my 2018 Jeep Cherokee right off the dealership lot in Lynnfield MA in August of 2018. I then have had on going issues. Starting with strange squilling sound coming from back of vehicle,this was never found reason by technician but they replaced engine air filter jume 2020, then my heater wasn’t working in dec.2020, replaced motor blower with wheel, then may2021 my vehicle just shut down as I was driving on the highway to work at night no prior warnings beforehand, lucky no one was hurt towed in and no start and transmission was stuck no fuel pressure, dtc related and shorted fuel pump. Replaced module fuel pump level unit. Now just October 29,2021 my vehicle is not starting I jumped the battery and lights come on but vehicle won’t start. Dealership I purchased vehicle from won’t contact me back so I towed the vehicle to them and still no response. I’m very disappointed in Jeep I don’t feel safe or that my vehicle is not dependable and for all the money I keep putting into it I should have a dependable car.
Mfg Campaign: 11438748
Recall Date: Oct 30, 2021
Chrysler (fca Us, Llc)
Defect Description:
AIR BAGS
Potential Consequences:
On October 23, 2021 my daughter and I got into our vehicle a 2018 jeep grand cherokee and as I started the vehicle the passenger side headrest deployed unexpectedly striking my daughter in the back of the head causing severe pain which ultimately turn to a very bad headache , this is the second occurrence of this issue the first being back in mid 2020 on the drivers side headrest which I also sustained a very intense blow to the back unexpectedly. I also filed a report on that incident with the NHTSA. This is not acceptable and I am almost positive that their are many people out there that have experienced the same issue but have not reported it! Now being there is no recall of this issue its not right for me or anyone to have to pay out of pocket for a clearly defective issue! This repair should be the Jeep Corporation and not the consumer perhaps I should look into some Law firm for help on this matter!
Corrective Action:
On October 23, 2021 my daughter and I got into our vehicle a 2018 jeep grand cherokee and as I started the vehicle the passenger side headrest deployed unexpectedly striking my daughter in the back of the head causing severe pain which ultimately turn to a very bad headache , this is the second occurrence of this issue the first being back in mid 2020 on the drivers side headrest which I also sustained a very intense blow to the back unexpectedly. I also filed a report on that incident with the NHTSA. This is not acceptable and I am almost positive that their are many people out there that have experienced the same issue but have not reported it! Now being there is no recall of this issue its not right for me or anyone to have to pay out of pocket for a clearly defective issue! This repair should be the Jeep Corporation and not the consumer perhaps I should look into some Law firm for help on this matter!
Additional Notes:
On October 23, 2021 my daughter and I got into our vehicle a 2018 jeep grand cherokee and as I started the vehicle the passenger side headrest deployed unexpectedly striking my daughter in the back of the head causing severe pain which ultimately turn to a very bad headache , this is the second occurrence of this issue the first being back in mid 2020 on the drivers side headrest which I also sustained a very intense blow to the back unexpectedly. I also filed a report on that incident with the NHTSA. This is not acceptable and I am almost positive that their are many people out there that have experienced the same issue but have not reported it! Now being there is no recall of this issue its not right for me or anyone to have to pay out of pocket for a clearly defective issue! This repair should be the Jeep Corporation and not the consumer perhaps I should look into some Law firm for help on this matter!
Mfg Campaign: 11438686
Recall Date: Oct 29, 2021
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Radio, is malfunctioning. Screen blinking all the time. Can not get to the control module, therefore can not get to controls, for heat, defrost ( which is safety issue) can't set back up camera. Very distracting while driving. Some of the features come on themself and you can not get them turned off. It is constantly taking your eyes off the road to focus on the screen to try to correct the issues.
Corrective Action:
Radio, is malfunctioning. Screen blinking all the time. Can not get to the control module, therefore can not get to controls, for heat, defrost ( which is safety issue) can't set back up camera. Very distracting while driving. Some of the features come on themself and you can not get them turned off. It is constantly taking your eyes off the road to focus on the screen to try to correct the issues.
Additional Notes:
Radio, is malfunctioning. Screen blinking all the time. Can not get to the control module, therefore can not get to controls, for heat, defrost ( which is safety issue) can't set back up camera. Very distracting while driving. Some of the features come on themself and you can not get them turned off. It is constantly taking your eyes off the road to focus on the screen to try to correct the issues.
Mfg Campaign: 11438373
Recall Date: Oct 27, 2021
Chrysler (fca Us, Llc)
Defect Description:
WHEELS
Potential Consequences:
Problem #1: ABS sensor malfunction on all 4 wheels causing vehicle to stall on the highway. I could not accelerate and the whole vehicle was jerking. Huge safety issue. Problem #2: The screen/radio/navigation system malfunctioned while driving. The volume was going up and down, it was calling contacts in my phone, turning on air conditioning and heater, turning on seat warmer and cooler, changing radio/ songs, disconnecting and reconnecting to different bluetooths. Also a huge safety issue, I had to pull over until it stopped. Massive distraction.
Corrective Action:
Problem #1: ABS sensor malfunction on all 4 wheels causing vehicle to stall on the highway. I could not accelerate and the whole vehicle was jerking. Huge safety issue. Problem #2: The screen/radio/navigation system malfunctioned while driving. The volume was going up and down, it was calling contacts in my phone, turning on air conditioning and heater, turning on seat warmer and cooler, changing radio/ songs, disconnecting and reconnecting to different bluetooths. Also a huge safety issue, I had to pull over until it stopped. Massive distraction.
Additional Notes:
Problem #1: ABS sensor malfunction on all 4 wheels causing vehicle to stall on the highway. I could not accelerate and the whole vehicle was jerking. Huge safety issue. Problem #2: The screen/radio/navigation system malfunctioned while driving. The volume was going up and down, it was calling contacts in my phone, turning on air conditioning and heater, turning on seat warmer and cooler, changing radio/ songs, disconnecting and reconnecting to different bluetooths. Also a huge safety issue, I had to pull over until it stopped. Massive distraction.
Mfg Campaign: 11438043
Recall Date: Oct 25, 2021
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Problem #1: ABS sensor malfunction on all 4 wheels causing vehicle to stall on the highway. I could not accelerate and the whole vehicle was jerking. Huge safety issue. Problem #2: The screen/radio/navigation system malfunctioned while driving. The volume was going up and down, it was calling contacts in my phone, turning on air conditioning and heater, turning on seat warmer and cooler, changing radio/ songs, disconnecting and reconnecting to different bluetooths. Also a huge safety issue, I had to pull over until it stopped. Massive distraction.
Corrective Action:
Problem #1: ABS sensor malfunction on all 4 wheels causing vehicle to stall on the highway. I could not accelerate and the whole vehicle was jerking. Huge safety issue. Problem #2: The screen/radio/navigation system malfunctioned while driving. The volume was going up and down, it was calling contacts in my phone, turning on air conditioning and heater, turning on seat warmer and cooler, changing radio/ songs, disconnecting and reconnecting to different bluetooths. Also a huge safety issue, I had to pull over until it stopped. Massive distraction.
Additional Notes:
Problem #1: ABS sensor malfunction on all 4 wheels causing vehicle to stall on the highway. I could not accelerate and the whole vehicle was jerking. Huge safety issue. Problem #2: The screen/radio/navigation system malfunctioned while driving. The volume was going up and down, it was calling contacts in my phone, turning on air conditioning and heater, turning on seat warmer and cooler, changing radio/ songs, disconnecting and reconnecting to different bluetooths. Also a huge safety issue, I had to pull over until it stopped. Massive distraction.
Mfg Campaign: 11438043
Recall Date: Oct 25, 2021
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
My 2018 Jeep Grand Cherokee has encountered an issue that several thousand others have encountered. The UConnect screen delaminates and phantom-pushes buttons like heat, AC or changes apps like Maps while driving. This is obviously a huge safety concern especially since I'm regularly driving children. I called my local dealership and they told me to contact the FCA and open a case. They let me know that in many cases, the FCA actually covered the cost of repair since they have it well documented that this is a safety concern. I called and they told me that my warranty ended 30 days ago and that this unless it becomes a recall will fall on me even though they have acknowledged that this is a safety concern. I unfortunately do not have the $2000 in these times to cover the cost of repair for this manufacturers' defect and hope to be reimbursed at a later date. So now I am stuck with a defective safety compromising manufacturers' defect and no fix. God forbid something happens to me or my family because of this.
Corrective Action:
My 2018 Jeep Grand Cherokee has encountered an issue that several thousand others have encountered. The UConnect screen delaminates and phantom-pushes buttons like heat, AC or changes apps like Maps while driving. This is obviously a huge safety concern especially since I'm regularly driving children. I called my local dealership and they told me to contact the FCA and open a case. They let me know that in many cases, the FCA actually covered the cost of repair since they have it well documented that this is a safety concern. I called and they told me that my warranty ended 30 days ago and that this unless it becomes a recall will fall on me even though they have acknowledged that this is a safety concern. I unfortunately do not have the $2000 in these times to cover the cost of repair for this manufacturers' defect and hope to be reimbursed at a later date. So now I am stuck with a defective safety compromising manufacturers' defect and no fix. God forbid something happens to me or my family because of this.
Additional Notes:
My 2018 Jeep Grand Cherokee has encountered an issue that several thousand others have encountered. The UConnect screen delaminates and phantom-pushes buttons like heat, AC or changes apps like Maps while driving. This is obviously a huge safety concern especially since I'm regularly driving children. I called my local dealership and they told me to contact the FCA and open a case. They let me know that in many cases, the FCA actually covered the cost of repair since they have it well documented that this is a safety concern. I called and they told me that my warranty ended 30 days ago and that this unless it becomes a recall will fall on me even though they have acknowledged that this is a safety concern. I unfortunately do not have the $2000 in these times to cover the cost of repair for this manufacturers' defect and hope to be reimbursed at a later date. So now I am stuck with a defective safety compromising manufacturers' defect and no fix. God forbid something happens to me or my family because of this.
Mfg Campaign: 11438073
Recall Date: Oct 25, 2021
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Issue is with Uconnect Screen that has a widely known issue of glue getting behind the screen and causing phantom inputs. Multiple issues start occurring with the screen that are very distracting while driving. Now my wife has to play with the screen to get the AC to work correctly and that's while driving. This has to be unacceptable because now you have a distracted driver have to deal with the screen but the fact EVERYONE knows this is a defect of the device. From the dealership where I bought the vehicle to the Uconnect support person who personally told me that this was ridiculous that the manufacturer has not been made to correct this even when they (Chrysler) knows this. I understand that you do not deal with shady business practices but now this has become such an issue that I believe it leads to distracted driving. That is a safety issue and that needs to be looked into by NHTSA. Unfortunately we had been dealing with this issue for a while not know what it really was and when we took our vehicle into the deal we were outside of our extended bumper to bumper warranty. The repair we have been told will cost between 1500-2000 dollars. I find this to be unacceptable especially for such a young vehicle. Thank you for your time. [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Corrective Action:
Issue is with Uconnect Screen that has a widely known issue of glue getting behind the screen and causing phantom inputs. Multiple issues start occurring with the screen that are very distracting while driving. Now my wife has to play with the screen to get the AC to work correctly and that's while driving. This has to be unacceptable because now you have a distracted driver have to deal with the screen but the fact EVERYONE knows this is a defect of the device. From the dealership where I bought the vehicle to the Uconnect support person who personally told me that this was ridiculous that the manufacturer has not been made to correct this even when they (Chrysler) knows this. I understand that you do not deal with shady business practices but now this has become such an issue that I believe it leads to distracted driving. That is a safety issue and that needs to be looked into by NHTSA. Unfortunately we had been dealing with this issue for a while not know what it really was and when we took our vehicle into the deal we were outside of our extended bumper to bumper warranty. The repair we have been told will cost between 1500-2000 dollars. I find this to be unacceptable especially for such a young vehicle. Thank you for your time. [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Additional Notes:
Issue is with Uconnect Screen that has a widely known issue of glue getting behind the screen and causing phantom inputs. Multiple issues start occurring with the screen that are very distracting while driving. Now my wife has to play with the screen to get the AC to work correctly and that's while driving. This has to be unacceptable because now you have a distracted driver have to deal with the screen but the fact EVERYONE knows this is a defect of the device. From the dealership where I bought the vehicle to the Uconnect support person who personally told me that this was ridiculous that the manufacturer has not been made to correct this even when they (Chrysler) knows this. I understand that you do not deal with shady business practices but now this has become such an issue that I believe it leads to distracted driving. That is a safety issue and that needs to be looked into by NHTSA. Unfortunately we had been dealing with this issue for a while not know what it really was and when we took our vehicle into the deal we were outside of our extended bumper to bumper warranty. The repair we have been told will cost between 1500-2000 dollars. I find this to be unacceptable especially for such a young vehicle. Thank you for your time. [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Mfg Campaign: 11437899
Recall Date: Oct 23, 2021
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
8.4 Uconnect screen is delaminating
Corrective Action:
8.4 Uconnect screen is delaminating
Additional Notes:
8.4 Uconnect screen is delaminating
Mfg Campaign: 11437804
Recall Date: Oct 22, 2021
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
8.4 Uconnect screen is delaminating
Corrective Action:
8.4 Uconnect screen is delaminating
Additional Notes:
8.4 Uconnect screen is delaminating
Mfg Campaign: 11437804
Recall Date: Oct 22, 2021
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Infotainment system-System works on its own. Changes radio stations and bands at will causing driver distraction. Changes Temp/vent direction at will. Worst is that it has called 911 4 times while driving. Wont allow hands free calling or GPS entry. I have 1st dealer appointment next month as it does not seem to be a priority to dealer.
Corrective Action:
Infotainment system-System works on its own. Changes radio stations and bands at will causing driver distraction. Changes Temp/vent direction at will. Worst is that it has called 911 4 times while driving. Wont allow hands free calling or GPS entry. I have 1st dealer appointment next month as it does not seem to be a priority to dealer.
Additional Notes:
Infotainment system-System works on its own. Changes radio stations and bands at will causing driver distraction. Changes Temp/vent direction at will. Worst is that it has called 911 4 times while driving. Wont allow hands free calling or GPS entry. I have 1st dealer appointment next month as it does not seem to be a priority to dealer.
Mfg Campaign: 11437837
Recall Date: Oct 22, 2021
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Back up camera failed to engage when I was in reverse and backing out of a parking spot. I came close to hitting a vehicle which was moving behind me. Once my vehicle was home, parked and turned off, the monitor screen remained backlit and became quite warm to the touch. No messages/warnings appeared in advance to indicate backup camera failure. I did contact our local Jeep dealer and the assistant service manager took a report upon our insistence. The vehicle was 250 miles outside of the 36,000 warranty window. They would not even look at vehicle until appt. 8 days out. We researched online and found other owners of 2018 Jeeps had the same issue and they solved it themselves by disconnecting the battery cables allowing the electric system to 'reboot'. We tried and it was successful. We were concerned not only about the safety of not having a back up camera engaged and working, but also about the continued warming of the dash area in a parked, turned off car.
Corrective Action:
Back up camera failed to engage when I was in reverse and backing out of a parking spot. I came close to hitting a vehicle which was moving behind me. Once my vehicle was home, parked and turned off, the monitor screen remained backlit and became quite warm to the touch. No messages/warnings appeared in advance to indicate backup camera failure. I did contact our local Jeep dealer and the assistant service manager took a report upon our insistence. The vehicle was 250 miles outside of the 36,000 warranty window. They would not even look at vehicle until appt. 8 days out. We researched online and found other owners of 2018 Jeeps had the same issue and they solved it themselves by disconnecting the battery cables allowing the electric system to 'reboot'. We tried and it was successful. We were concerned not only about the safety of not having a back up camera engaged and working, but also about the continued warming of the dash area in a parked, turned off car.
Additional Notes:
Back up camera failed to engage when I was in reverse and backing out of a parking spot. I came close to hitting a vehicle which was moving behind me. Once my vehicle was home, parked and turned off, the monitor screen remained backlit and became quite warm to the touch. No messages/warnings appeared in advance to indicate backup camera failure. I did contact our local Jeep dealer and the assistant service manager took a report upon our insistence. The vehicle was 250 miles outside of the 36,000 warranty window. They would not even look at vehicle until appt. 8 days out. We researched online and found other owners of 2018 Jeeps had the same issue and they solved it themselves by disconnecting the battery cables allowing the electric system to 'reboot'. We tried and it was successful. We were concerned not only about the safety of not having a back up camera engaged and working, but also about the continued warming of the dash area in a parked, turned off car.
Mfg Campaign: 11437463
Recall Date: Oct 20, 2021
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR
Potential Consequences:
The contact owns a 2018 Jeep Grand Cherokee. The contact stated while driving 55 MPH, the vehicle inadvertently stalled and lost electrical power. The message "Check Your Transmission" appeared on the instrument panel. The contact stated he veered to the side of the road and was able to restart the vehicle after 20 minutes. The contact continued to drive the vehicle. The vehicle was taken to the dealer who diagnosed that no issues were found. The contact stated that the failure reoccurred while driving. The vehicle was taken to a second dealer Normandin Chrysler Dodge Jeep Ram FIAT (900 Capitol Expressway Auto Mall, San Jose, CA 95136) who diagnosed that the alternator and water pump needed to be replaced. The vehicle was repaired; however, the failure reoccurred several times while driving with the vehicle becoming overheated. The vehicle was taken to a third dealer Huffines Chrysler Jeep Dodge RAM Plano (4500 W Plano Pkwy, Plano, TX 75093) who could not determine the cause of the failure. The contact referenced NHTSA Campaign Number: 18V524000 (Electrical System). The manufacturer was not notified of the failure. The vehicle was not repaired. The approximate failure mileage was 13,500.
Corrective Action:
The contact owns a 2018 Jeep Grand Cherokee. The contact stated while driving 55 MPH, the vehicle inadvertently stalled and lost electrical power. The message "Check Your Transmission" appeared on the instrument panel. The contact stated he veered to the side of the road and was able to restart the vehicle after 20 minutes. The contact continued to drive the vehicle. The vehicle was taken to the dealer who diagnosed that no issues were found. The contact stated that the failure reoccurred while driving. The vehicle was taken to a second dealer Normandin Chrysler Dodge Jeep Ram FIAT (900 Capitol Expressway Auto Mall, San Jose, CA 95136) who diagnosed that the alternator and water pump needed to be replaced. The vehicle was repaired; however, the failure reoccurred several times while driving with the vehicle becoming overheated. The vehicle was taken to a third dealer Huffines Chrysler Jeep Dodge RAM Plano (4500 W Plano Pkwy, Plano, TX 75093) who could not determine the cause of the failure. The contact referenced NHTSA Campaign Number: 18V524000 (Electrical System). The manufacturer was not notified of the failure. The vehicle was not repaired. The approximate failure mileage was 13,500.
Additional Notes:
The contact owns a 2018 Jeep Grand Cherokee. The contact stated while driving 55 MPH, the vehicle inadvertently stalled and lost electrical power. The message "Check Your Transmission" appeared on the instrument panel. The contact stated he veered to the side of the road and was able to restart the vehicle after 20 minutes. The contact continued to drive the vehicle. The vehicle was taken to the dealer who diagnosed that no issues were found. The contact stated that the failure reoccurred while driving. The vehicle was taken to a second dealer Normandin Chrysler Dodge Jeep Ram FIAT (900 Capitol Expressway Auto Mall, San Jose, CA 95136) who diagnosed that the alternator and water pump needed to be replaced. The vehicle was repaired; however, the failure reoccurred several times while driving with the vehicle becoming overheated. The vehicle was taken to a third dealer Huffines Chrysler Jeep Dodge RAM Plano (4500 W Plano Pkwy, Plano, TX 75093) who could not determine the cause of the failure. The contact referenced NHTSA Campaign Number: 18V524000 (Electrical System). The manufacturer was not notified of the failure. The vehicle was not repaired. The approximate failure mileage was 13,500.
Mfg Campaign: 11436931
Recall Date: Oct 15, 2021
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2018 Jeep Grand Cherokee. The contact stated while driving 55 MPH, the vehicle inadvertently stalled and lost electrical power. The message "Check Your Transmission" appeared on the instrument panel. The contact stated he veered to the side of the road and was able to restart the vehicle after 20 minutes. The contact continued to drive the vehicle. The vehicle was taken to the dealer who diagnosed that no issues were found. The contact stated that the failure reoccurred while driving. The vehicle was taken to a second dealer Normandin Chrysler Dodge Jeep Ram FIAT (900 Capitol Expressway Auto Mall, San Jose, CA 95136) who diagnosed that the alternator and water pump needed to be replaced. The vehicle was repaired; however, the failure reoccurred several times while driving with the vehicle becoming overheated. The vehicle was taken to a third dealer Huffines Chrysler Jeep Dodge RAM Plano (4500 W Plano Pkwy, Plano, TX 75093) who could not determine the cause of the failure. The contact referenced NHTSA Campaign Number: 18V524000 (Electrical System). The manufacturer was not notified of the failure. The vehicle was not repaired. The approximate failure mileage was 13,500.
Corrective Action:
The contact owns a 2018 Jeep Grand Cherokee. The contact stated while driving 55 MPH, the vehicle inadvertently stalled and lost electrical power. The message "Check Your Transmission" appeared on the instrument panel. The contact stated he veered to the side of the road and was able to restart the vehicle after 20 minutes. The contact continued to drive the vehicle. The vehicle was taken to the dealer who diagnosed that no issues were found. The contact stated that the failure reoccurred while driving. The vehicle was taken to a second dealer Normandin Chrysler Dodge Jeep Ram FIAT (900 Capitol Expressway Auto Mall, San Jose, CA 95136) who diagnosed that the alternator and water pump needed to be replaced. The vehicle was repaired; however, the failure reoccurred several times while driving with the vehicle becoming overheated. The vehicle was taken to a third dealer Huffines Chrysler Jeep Dodge RAM Plano (4500 W Plano Pkwy, Plano, TX 75093) who could not determine the cause of the failure. The contact referenced NHTSA Campaign Number: 18V524000 (Electrical System). The manufacturer was not notified of the failure. The vehicle was not repaired. The approximate failure mileage was 13,500.
Additional Notes:
The contact owns a 2018 Jeep Grand Cherokee. The contact stated while driving 55 MPH, the vehicle inadvertently stalled and lost electrical power. The message "Check Your Transmission" appeared on the instrument panel. The contact stated he veered to the side of the road and was able to restart the vehicle after 20 minutes. The contact continued to drive the vehicle. The vehicle was taken to the dealer who diagnosed that no issues were found. The contact stated that the failure reoccurred while driving. The vehicle was taken to a second dealer Normandin Chrysler Dodge Jeep Ram FIAT (900 Capitol Expressway Auto Mall, San Jose, CA 95136) who diagnosed that the alternator and water pump needed to be replaced. The vehicle was repaired; however, the failure reoccurred several times while driving with the vehicle becoming overheated. The vehicle was taken to a third dealer Huffines Chrysler Jeep Dodge RAM Plano (4500 W Plano Pkwy, Plano, TX 75093) who could not determine the cause of the failure. The contact referenced NHTSA Campaign Number: 18V524000 (Electrical System). The manufacturer was not notified of the failure. The vehicle was not repaired. The approximate failure mileage was 13,500.
Mfg Campaign: 11436931
Recall Date: Oct 15, 2021
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
8.4" UConnect Display underwent delamination after only three years of normal use. The resulting "Phantom touches" have made the safety functions integrated in the Infotainment display un-useable. Dealership has failed to accept the factory defect of this product -- quote for repair is over $1,200 including parts and labor.
Corrective Action:
8.4" UConnect Display underwent delamination after only three years of normal use. The resulting "Phantom touches" have made the safety functions integrated in the Infotainment display un-useable. Dealership has failed to accept the factory defect of this product -- quote for repair is over $1,200 including parts and labor.
Additional Notes:
8.4" UConnect Display underwent delamination after only three years of normal use. The resulting "Phantom touches" have made the safety functions integrated in the Infotainment display un-useable. Dealership has failed to accept the factory defect of this product -- quote for repair is over $1,200 including parts and labor.
Mfg Campaign: 11436345
Recall Date: Oct 11, 2021
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The radio screen is delaminating causing causing ghost touching turning heated seats on air conditioning on or off and off and turning radio stations . It is a dangerous distraction. Almost caused accident due to distraction.
Corrective Action:
The radio screen is delaminating causing causing ghost touching turning heated seats on air conditioning on or off and off and turning radio stations . It is a dangerous distraction. Almost caused accident due to distraction.
Additional Notes:
The radio screen is delaminating causing causing ghost touching turning heated seats on air conditioning on or off and off and turning radio stations . It is a dangerous distraction. Almost caused accident due to distraction.
Mfg Campaign: 11436149
Recall Date: Oct 9, 2021
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The car computer screen was malfunctioning and then failed. All internal system lights warning lamps and service messages appeared and continued flashing until the battery died. I am attempting to get a dealer to inspect the vehicle. Vehicle has intermittently run; concern there could be a fire. Vehicle has left me stranded. Symptoms of the problem were failures with the vehicle entertainment system. Software would not update. Radio would not hold stations and the GPS showed the vehicle in a different area greatly distant from where it actually was. Took vehicle in for this service when the problems compounded.
Corrective Action:
The car computer screen was malfunctioning and then failed. All internal system lights warning lamps and service messages appeared and continued flashing until the battery died. I am attempting to get a dealer to inspect the vehicle. Vehicle has intermittently run; concern there could be a fire. Vehicle has left me stranded. Symptoms of the problem were failures with the vehicle entertainment system. Software would not update. Radio would not hold stations and the GPS showed the vehicle in a different area greatly distant from where it actually was. Took vehicle in for this service when the problems compounded.
Additional Notes:
The car computer screen was malfunctioning and then failed. All internal system lights warning lamps and service messages appeared and continued flashing until the battery died. I am attempting to get a dealer to inspect the vehicle. Vehicle has intermittently run; concern there could be a fire. Vehicle has left me stranded. Symptoms of the problem were failures with the vehicle entertainment system. Software would not update. Radio would not hold stations and the GPS showed the vehicle in a different area greatly distant from where it actually was. Took vehicle in for this service when the problems compounded.
Mfg Campaign: 11436064
Recall Date: Oct 8, 2021
Chrysler (fca Us, Llc)
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
The car computer screen was malfunctioning and then failed. All internal system lights warning lamps and service messages appeared and continued flashing until the battery died. I am attempting to get a dealer to inspect the vehicle. Vehicle has intermittently run; concern there could be a fire. Vehicle has left me stranded. Symptoms of the problem were failures with the vehicle entertainment system. Software would not update. Radio would not hold stations and the GPS showed the vehicle in a different area greatly distant from where it actually was. Took vehicle in for this service when the problems compounded.
Corrective Action:
The car computer screen was malfunctioning and then failed. All internal system lights warning lamps and service messages appeared and continued flashing until the battery died. I am attempting to get a dealer to inspect the vehicle. Vehicle has intermittently run; concern there could be a fire. Vehicle has left me stranded. Symptoms of the problem were failures with the vehicle entertainment system. Software would not update. Radio would not hold stations and the GPS showed the vehicle in a different area greatly distant from where it actually was. Took vehicle in for this service when the problems compounded.
Additional Notes:
The car computer screen was malfunctioning and then failed. All internal system lights warning lamps and service messages appeared and continued flashing until the battery died. I am attempting to get a dealer to inspect the vehicle. Vehicle has intermittently run; concern there could be a fire. Vehicle has left me stranded. Symptoms of the problem were failures with the vehicle entertainment system. Software would not update. Radio would not hold stations and the GPS showed the vehicle in a different area greatly distant from where it actually was. Took vehicle in for this service when the problems compounded.
Mfg Campaign: 11436064
Recall Date: Oct 8, 2021
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The 8.4" infotainment screen has delaminated and is causing phantom button presses. Multiple functions are accessed via the infotainment screen (media, climate, comfort features, backup camera, etc) and the delimitation is creating a serious safety concern because the screen is recognizing phantom touches that are changing the radio, turning it up, turning on my backup camera, changing the climate, making phone calls, and so on. All of this occurs while driving.
Corrective Action:
The 8.4" infotainment screen has delaminated and is causing phantom button presses. Multiple functions are accessed via the infotainment screen (media, climate, comfort features, backup camera, etc) and the delimitation is creating a serious safety concern because the screen is recognizing phantom touches that are changing the radio, turning it up, turning on my backup camera, changing the climate, making phone calls, and so on. All of this occurs while driving.
Additional Notes:
The 8.4" infotainment screen has delaminated and is causing phantom button presses. Multiple functions are accessed via the infotainment screen (media, climate, comfort features, backup camera, etc) and the delimitation is creating a serious safety concern because the screen is recognizing phantom touches that are changing the radio, turning it up, turning on my backup camera, changing the climate, making phone calls, and so on. All of this occurs while driving.
Mfg Campaign: 11435693
Recall Date: Oct 6, 2021
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The digitizer screen on the control panel delaminated, which causes multiple, repeated, continuous ghost presses. This is a problem because it makes all the features such as the rear camera and navigation unusable as well ad being extremely distracting. Also, the adhesive that bonded the layers is leaking, which might disrupt the electrical circuity. This could poses a serious safety threat if it affects the vehicle controls such as braking, steering, and acceleration.
Corrective Action:
The digitizer screen on the control panel delaminated, which causes multiple, repeated, continuous ghost presses. This is a problem because it makes all the features such as the rear camera and navigation unusable as well ad being extremely distracting. Also, the adhesive that bonded the layers is leaking, which might disrupt the electrical circuity. This could poses a serious safety threat if it affects the vehicle controls such as braking, steering, and acceleration.
Additional Notes:
The digitizer screen on the control panel delaminated, which causes multiple, repeated, continuous ghost presses. This is a problem because it makes all the features such as the rear camera and navigation unusable as well ad being extremely distracting. Also, the adhesive that bonded the layers is leaking, which might disrupt the electrical circuity. This could poses a serious safety threat if it affects the vehicle controls such as braking, steering, and acceleration.
Mfg Campaign: 11435743
Recall Date: Oct 6, 2021
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The unconnect system has failed by delamination. My safety and those around me has been at risk due to the major distraction that the screen causes. When driving, the car will call people 20+ times, play music, switch stations, switch screens, change the navigation, and change the ac temperature. All of this occurs with me pressing nothing. This is extremely distracting when driving, especially on the highway as it constantly occurs. The dealership and company is aware as it is a major issue in chrysler/jeep cars. Not only are there many forums with the same issue, but customer service representatives have confirmed that this is a frequent issue. It occurred after the 3 year mark and the first symptom was part of the screen being less clear/bright. It has escalated to changing the car settings that are listed above. There is currently no recall for this safety issue. Customer service told me that not even corporate will fix this.
Corrective Action:
The unconnect system has failed by delamination. My safety and those around me has been at risk due to the major distraction that the screen causes. When driving, the car will call people 20+ times, play music, switch stations, switch screens, change the navigation, and change the ac temperature. All of this occurs with me pressing nothing. This is extremely distracting when driving, especially on the highway as it constantly occurs. The dealership and company is aware as it is a major issue in chrysler/jeep cars. Not only are there many forums with the same issue, but customer service representatives have confirmed that this is a frequent issue. It occurred after the 3 year mark and the first symptom was part of the screen being less clear/bright. It has escalated to changing the car settings that are listed above. There is currently no recall for this safety issue. Customer service told me that not even corporate will fix this.
Additional Notes:
The unconnect system has failed by delamination. My safety and those around me has been at risk due to the major distraction that the screen causes. When driving, the car will call people 20+ times, play music, switch stations, switch screens, change the navigation, and change the ac temperature. All of this occurs with me pressing nothing. This is extremely distracting when driving, especially on the highway as it constantly occurs. The dealership and company is aware as it is a major issue in chrysler/jeep cars. Not only are there many forums with the same issue, but customer service representatives have confirmed that this is a frequent issue. It occurred after the 3 year mark and the first symptom was part of the screen being less clear/bright. It has escalated to changing the car settings that are listed above. There is currently no recall for this safety issue. Customer service told me that not even corporate will fix this.
Mfg Campaign: 11435220
Recall Date: Oct 2, 2021
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