Complaints & Recalls
Official Safety Recalls - Important!
13 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2018-2019 Jeep Grand Cherokee and Dodge Durango vehicles. A malfunction in the antilock-brake system (ABS) module may incorrectly illuminate the brake lights and disable the ABS and electronic stability control (ESC). In addition, the vehicle operator may be able to start and shift out of Park without the brake pedal being applied.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: 94B
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2014-2019 Ram 1500 and 2014-2020 Jeep Grand Cherokee vehicles equipped with 3.0L Diesel engines. The crankshaft position sensor tone wheel may delaminate, causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 66A
Recall Date: Jun 8, 2023
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2014-2020 Jeep Grand Cherokee, and 2014-2019 Ram 1500 vehicles equipped with 3.0L diesel engines. A high pressure fuel pump (HPFP) failure may introduce internal debris into the fuel system, potentially resulting in fuel starvation.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: Z46
Recall Date: Jun 9, 2022
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2018-2019 Jeep Grand Cherokee and Dodge Durango vehicles. A malfunction in the antilock-brake system (ABS) module may illuminate the brake lights, and allow the vehicle to start and shift out of Park without the brake pedal being applied.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: Z48
Recall Date: Jun 9, 2022
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2019 Jeep Grand Cherokee vehicles equipped with the 3.0L EcoDiesel engines. The Exhaust Gas Recirculation (EGR) cooler may crack and allow pre-heated vaporized coolant to enter the EGR system. This mixture may combust inside the intake manifold.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: W79
Recall Date: Nov 12, 2020
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Grand Cherokee Street and Racing Technology (SRT) and Trackhawk vehicles. The driver's floor mat may have insufficient clearance between the mat and the accelerator pedal, possibly preventing the pedal from returning to the idle position.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: UB3
Recall Date: Oct 29, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain Mopar Floor Mats, part numbers 6ML07TRMAA and 6GA92TRMAA, sold as accessory equipment for 2018 Jeep Grand Cherokee Street and Racing Technology ("SRT") and Trackhawk vehicles. These floor mats may have insufficient clearance between the mat and the accelerator pedal, possibly inhibiting the pedal from returning to an idle position.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: UB5
Recall Date: Oct 29, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Renegade, Compass and Grand Cherokee, RAM 1500 and Promaster, Fiat 500x, Dodge Journey, Challenger, Charger and Durango and Chrysler 300x vehicles, 2017-2018 Jeep Wrangler, Dodge Grand Caravan and Chrysler Town and Country vehicles and 2018-2019 Jeep Cherokee and 2018 Chrysler Pacifica and Pacifica Hybrid vehicles. The powertrain control module may be equipped with a voltage regulator chip in the circuit board that may fail, causing a stall or a no start condition.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U87
Recall Date: Aug 9, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U49,U59-U65,U68,U73
Recall Date: May 17, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Dodge Charger, Durango and Challenger, Jeep Grand Cherokee and Wrangler, Chrysler 300, and RAM 1500 vehicles. An incorrect transmission park lock rod may have been installed in the transmission.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U43
Recall Date: May 1, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Grand Cherokee Trackhawk vehicles equipped with a 6.2L Supercharged Engine. The fuel line may separate.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U02
Recall Date: Jan 11, 2018
Consumer Complaints
1.1K ComplaintsChrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
I was driving my 2018 Jeep Grand Cherokee Laredo 4x4 on the highway at approximately 65-70 MPH, when suddenly the car started sputtering and my check engine light came on and started blinking. The car was essentially not drivable, so I pulled over at a gas station and had the car towed. This is dangerous as I was going uphill, and could have caused an accident, or worse. I did not have a check engine light prior to this! The next day the car was inspected and diagnosed by independent service center, who said there was a cylinder 4 engine misfire, so they replaced the spark plugs and the coils. Car was fixed, or so I thought, fast forward a couple months later while driving to work, same issue (misfires and sputtering) occurs again and coolant now runs low even though there are no visible signs of coolant leakage. I spoke to the independent service center and they mentioned there might be an issue with the engine such as a head gasket or fuel system. I got the Jeep towed to get checked, it was confirmed that it was an engine issue, especially the head gasket, camshaft, pistons, and lifters, and that I was going to need a new engine and it would cost between $8500 - 13000. My Jeep has approximately 83K miles. The issues I describe here with this engine are all similar to those that have been reported.
Corrective Action:
I was driving my 2018 Jeep Grand Cherokee Laredo 4x4 on the highway at approximately 65-70 MPH, when suddenly the car started sputtering and my check engine light came on and started blinking. The car was essentially not drivable, so I pulled over at a gas station and had the car towed. This is dangerous as I was going uphill, and could have caused an accident, or worse. I did not have a check engine light prior to this! The next day the car was inspected and diagnosed by independent service center, who said there was a cylinder 4 engine misfire, so they replaced the spark plugs and the coils. Car was fixed, or so I thought, fast forward a couple months later while driving to work, same issue (misfires and sputtering) occurs again and coolant now runs low even though there are no visible signs of coolant leakage. I spoke to the independent service center and they mentioned there might be an issue with the engine such as a head gasket or fuel system. I got the Jeep towed to get checked, it was confirmed that it was an engine issue, especially the head gasket, camshaft, pistons, and lifters, and that I was going to need a new engine and it would cost between $8500 - 13000. My Jeep has approximately 83K miles. The issues I describe here with this engine are all similar to those that have been reported.
Additional Notes:
I was driving my 2018 Jeep Grand Cherokee Laredo 4x4 on the highway at approximately 65-70 MPH, when suddenly the car started sputtering and my check engine light came on and started blinking. The car was essentially not drivable, so I pulled over at a gas station and had the car towed. This is dangerous as I was going uphill, and could have caused an accident, or worse. I did not have a check engine light prior to this! The next day the car was inspected and diagnosed by independent service center, who said there was a cylinder 4 engine misfire, so they replaced the spark plugs and the coils. Car was fixed, or so I thought, fast forward a couple months later while driving to work, same issue (misfires and sputtering) occurs again and coolant now runs low even though there are no visible signs of coolant leakage. I spoke to the independent service center and they mentioned there might be an issue with the engine such as a head gasket or fuel system. I got the Jeep towed to get checked, it was confirmed that it was an engine issue, especially the head gasket, camshaft, pistons, and lifters, and that I was going to need a new engine and it would cost between $8500 - 13000. My Jeep has approximately 83K miles. The issues I describe here with this engine are all similar to those that have been reported.
Mfg Campaign: 11668153
Recall Date: Jun 20, 2025
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I was driving my 2018 Jeep Grand Cherokee Laredo 4x4 on the highway at approximately 65-70 MPH, when suddenly the car started sputtering and my check engine light came on and started blinking. The car was essentially not drivable, so I pulled over at a gas station and had the car towed. This is dangerous as I was going uphill, and could have caused an accident, or worse. I did not have a check engine light prior to this! The next day the car was inspected and diagnosed by independent service center, who said there was a cylinder 4 engine misfire, so they replaced the spark plugs and the coils. Car was fixed, or so I thought, fast forward a couple months later while driving to work, same issue (misfires and sputtering) occurs again and coolant now runs low even though there are no visible signs of coolant leakage. I spoke to the independent service center and they mentioned there might be an issue with the engine such as a head gasket or fuel system. I got the Jeep towed to get checked, it was confirmed that it was an engine issue, especially the head gasket, camshaft, pistons, and lifters, and that I was going to need a new engine and it would cost between $8500 - 13000. My Jeep has approximately 83K miles. The issues I describe here with this engine are all similar to those that have been reported.
Corrective Action:
I was driving my 2018 Jeep Grand Cherokee Laredo 4x4 on the highway at approximately 65-70 MPH, when suddenly the car started sputtering and my check engine light came on and started blinking. The car was essentially not drivable, so I pulled over at a gas station and had the car towed. This is dangerous as I was going uphill, and could have caused an accident, or worse. I did not have a check engine light prior to this! The next day the car was inspected and diagnosed by independent service center, who said there was a cylinder 4 engine misfire, so they replaced the spark plugs and the coils. Car was fixed, or so I thought, fast forward a couple months later while driving to work, same issue (misfires and sputtering) occurs again and coolant now runs low even though there are no visible signs of coolant leakage. I spoke to the independent service center and they mentioned there might be an issue with the engine such as a head gasket or fuel system. I got the Jeep towed to get checked, it was confirmed that it was an engine issue, especially the head gasket, camshaft, pistons, and lifters, and that I was going to need a new engine and it would cost between $8500 - 13000. My Jeep has approximately 83K miles. The issues I describe here with this engine are all similar to those that have been reported.
Additional Notes:
I was driving my 2018 Jeep Grand Cherokee Laredo 4x4 on the highway at approximately 65-70 MPH, when suddenly the car started sputtering and my check engine light came on and started blinking. The car was essentially not drivable, so I pulled over at a gas station and had the car towed. This is dangerous as I was going uphill, and could have caused an accident, or worse. I did not have a check engine light prior to this! The next day the car was inspected and diagnosed by independent service center, who said there was a cylinder 4 engine misfire, so they replaced the spark plugs and the coils. Car was fixed, or so I thought, fast forward a couple months later while driving to work, same issue (misfires and sputtering) occurs again and coolant now runs low even though there are no visible signs of coolant leakage. I spoke to the independent service center and they mentioned there might be an issue with the engine such as a head gasket or fuel system. I got the Jeep towed to get checked, it was confirmed that it was an engine issue, especially the head gasket, camshaft, pistons, and lifters, and that I was going to need a new engine and it would cost between $8500 - 13000. My Jeep has approximately 83K miles. The issues I describe here with this engine are all similar to those that have been reported.
Mfg Campaign: 11668153
Recall Date: Jun 20, 2025
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
I was driving my 2018 Jeep Grand Cherokee Laredo 4x4 on the highway at approximately 65-70 MPH, when suddenly the car started sputtering and my check engine light came on and started blinking. The car was essentially not drivable, so I pulled over at a gas station and had the car towed. This is dangerous as I was going uphill, and could have caused an accident, or worse. I did not have a check engine light prior to this! The next day the car was inspected and diagnosed by independent service center, who said there was a cylinder 4 engine misfire, so they replaced the spark plugs and the coils. Car was fixed, or so I thought, fast forward a couple months later while driving to work, same issue (misfires and sputtering) occurs again and coolant now runs low even though there are no visible signs of coolant leakage. I spoke to the independent service center and they mentioned there might be an issue with the engine such as a head gasket or fuel system. I got the Jeep towed to get checked, it was confirmed that it was an engine issue, especially the head gasket, camshaft, pistons, and lifters, and that I was going to need a new engine and it would cost between $8500 - 13000. My Jeep has approximately 83K miles. The issues I describe here with this engine are all similar to those that have been reported.
Corrective Action:
I was driving my 2018 Jeep Grand Cherokee Laredo 4x4 on the highway at approximately 65-70 MPH, when suddenly the car started sputtering and my check engine light came on and started blinking. The car was essentially not drivable, so I pulled over at a gas station and had the car towed. This is dangerous as I was going uphill, and could have caused an accident, or worse. I did not have a check engine light prior to this! The next day the car was inspected and diagnosed by independent service center, who said there was a cylinder 4 engine misfire, so they replaced the spark plugs and the coils. Car was fixed, or so I thought, fast forward a couple months later while driving to work, same issue (misfires and sputtering) occurs again and coolant now runs low even though there are no visible signs of coolant leakage. I spoke to the independent service center and they mentioned there might be an issue with the engine such as a head gasket or fuel system. I got the Jeep towed to get checked, it was confirmed that it was an engine issue, especially the head gasket, camshaft, pistons, and lifters, and that I was going to need a new engine and it would cost between $8500 - 13000. My Jeep has approximately 83K miles. The issues I describe here with this engine are all similar to those that have been reported.
Additional Notes:
I was driving my 2018 Jeep Grand Cherokee Laredo 4x4 on the highway at approximately 65-70 MPH, when suddenly the car started sputtering and my check engine light came on and started blinking. The car was essentially not drivable, so I pulled over at a gas station and had the car towed. This is dangerous as I was going uphill, and could have caused an accident, or worse. I did not have a check engine light prior to this! The next day the car was inspected and diagnosed by independent service center, who said there was a cylinder 4 engine misfire, so they replaced the spark plugs and the coils. Car was fixed, or so I thought, fast forward a couple months later while driving to work, same issue (misfires and sputtering) occurs again and coolant now runs low even though there are no visible signs of coolant leakage. I spoke to the independent service center and they mentioned there might be an issue with the engine such as a head gasket or fuel system. I got the Jeep towed to get checked, it was confirmed that it was an engine issue, especially the head gasket, camshaft, pistons, and lifters, and that I was going to need a new engine and it would cost between $8500 - 13000. My Jeep has approximately 83K miles. The issues I describe here with this engine are all similar to those that have been reported.
Mfg Campaign: 11668153
Recall Date: Jun 20, 2025
Chrysler (fca Us, Llc)
Defect Description:
SEATS
Potential Consequences:
The 2018 grand Cherokee has issues with mother board and electrical ghosts. 1st it was headlights and dome lights. they would flicker. i had to change the front lights 2x in a year. i thought this was odd. never did this with any car before. then I was driving home from work during rush hour and it started to rain. started the wipers front and back. the back wiper started and went halfway and got stuck. what happen? the front wipers went on for several revolutions (say 10-20 ) then stopped. started again. then stopped again. the rain intensity grew. Now the -wipers would only work when turned in opposite direction (the manual 1 pass move). this happened as i was trying to get home and stuck bumper to bumper on [XXX] . on this dangerous highway in middle of now a torrential downpour the front wipers now decided it wouldn't work AT ALL. i couldn't see anything and veered off to the shoulder thank god - waiting for rain to stop and then safely proceeded home. the next day the wipers worked. no check engine or anything. this goes on for a week or so with no issue. then out of nowhere the driver seat decides it has a mind of its own and pushes me all the way to the steering column. it wouldn't return when pushing the back button. i had to drive like that for my trip and then it magically went back upon restart. i take to dealer. pump motors bad on front and back. i say not sure your correct and explain. motor changed on front. not fixed. ok we think its the BCM. changed not fixed. finally the PDM was changed and wow it worked. 2 weeks at dealer and this shows that this issue with the control module is certainly risking peoples safety. i hope Jeep does the right thing and prevents a serious catastrophic event. read on the jeep electric issues and my vehicle had a previous "corrected" recall for Electrical Cruise Control. I dont think the fireware updates or software changes fixed all the bugs. be safe out there jeep INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FO
Corrective Action:
The 2018 grand Cherokee has issues with mother board and electrical ghosts. 1st it was headlights and dome lights. they would flicker. i had to change the front lights 2x in a year. i thought this was odd. never did this with any car before. then I was driving home from work during rush hour and it started to rain. started the wipers front and back. the back wiper started and went halfway and got stuck. what happen? the front wipers went on for several revolutions (say 10-20 ) then stopped. started again. then stopped again. the rain intensity grew. Now the -wipers would only work when turned in opposite direction (the manual 1 pass move). this happened as i was trying to get home and stuck bumper to bumper on [XXX] . on this dangerous highway in middle of now a torrential downpour the front wipers now decided it wouldn't work AT ALL. i couldn't see anything and veered off to the shoulder thank god - waiting for rain to stop and then safely proceeded home. the next day the wipers worked. no check engine or anything. this goes on for a week or so with no issue. then out of nowhere the driver seat decides it has a mind of its own and pushes me all the way to the steering column. it wouldn't return when pushing the back button. i had to drive like that for my trip and then it magically went back upon restart. i take to dealer. pump motors bad on front and back. i say not sure your correct and explain. motor changed on front. not fixed. ok we think its the BCM. changed not fixed. finally the PDM was changed and wow it worked. 2 weeks at dealer and this shows that this issue with the control module is certainly risking peoples safety. i hope Jeep does the right thing and prevents a serious catastrophic event. read on the jeep electric issues and my vehicle had a previous "corrected" recall for Electrical Cruise Control. I dont think the fireware updates or software changes fixed all the bugs. be safe out there jeep INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FO
Additional Notes:
The 2018 grand Cherokee has issues with mother board and electrical ghosts. 1st it was headlights and dome lights. they would flicker. i had to change the front lights 2x in a year. i thought this was odd. never did this with any car before. then I was driving home from work during rush hour and it started to rain. started the wipers front and back. the back wiper started and went halfway and got stuck. what happen? the front wipers went on for several revolutions (say 10-20 ) then stopped. started again. then stopped again. the rain intensity grew. Now the -wipers would only work when turned in opposite direction (the manual 1 pass move). this happened as i was trying to get home and stuck bumper to bumper on [XXX] . on this dangerous highway in middle of now a torrential downpour the front wipers now decided it wouldn't work AT ALL. i couldn't see anything and veered off to the shoulder thank god - waiting for rain to stop and then safely proceeded home. the next day the wipers worked. no check engine or anything. this goes on for a week or so with no issue. then out of nowhere the driver seat decides it has a mind of its own and pushes me all the way to the steering column. it wouldn't return when pushing the back button. i had to drive like that for my trip and then it magically went back upon restart. i take to dealer. pump motors bad on front and back. i say not sure your correct and explain. motor changed on front. not fixed. ok we think its the BCM. changed not fixed. finally the PDM was changed and wow it worked. 2 weeks at dealer and this shows that this issue with the control module is certainly risking peoples safety. i hope Jeep does the right thing and prevents a serious catastrophic event. read on the jeep electric issues and my vehicle had a previous "corrected" recall for Electrical Cruise Control. I dont think the fireware updates or software changes fixed all the bugs. be safe out there jeep INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FO
Mfg Campaign: 11666425
Recall Date: Jun 11, 2025
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The 2018 grand Cherokee has issues with mother board and electrical ghosts. 1st it was headlights and dome lights. they would flicker. i had to change the front lights 2x in a year. i thought this was odd. never did this with any car before. then I was driving home from work during rush hour and it started to rain. started the wipers front and back. the back wiper started and went halfway and got stuck. what happen? the front wipers went on for several revolutions (say 10-20 ) then stopped. started again. then stopped again. the rain intensity grew. Now the -wipers would only work when turned in opposite direction (the manual 1 pass move). this happened as i was trying to get home and stuck bumper to bumper on [XXX] . on this dangerous highway in middle of now a torrential downpour the front wipers now decided it wouldn't work AT ALL. i couldn't see anything and veered off to the shoulder thank god - waiting for rain to stop and then safely proceeded home. the next day the wipers worked. no check engine or anything. this goes on for a week or so with no issue. then out of nowhere the driver seat decides it has a mind of its own and pushes me all the way to the steering column. it wouldn't return when pushing the back button. i had to drive like that for my trip and then it magically went back upon restart. i take to dealer. pump motors bad on front and back. i say not sure your correct and explain. motor changed on front. not fixed. ok we think its the BCM. changed not fixed. finally the PDM was changed and wow it worked. 2 weeks at dealer and this shows that this issue with the control module is certainly risking peoples safety. i hope Jeep does the right thing and prevents a serious catastrophic event. read on the jeep electric issues and my vehicle had a previous "corrected" recall for Electrical Cruise Control. I dont think the fireware updates or software changes fixed all the bugs. be safe out there jeep INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FO
Corrective Action:
The 2018 grand Cherokee has issues with mother board and electrical ghosts. 1st it was headlights and dome lights. they would flicker. i had to change the front lights 2x in a year. i thought this was odd. never did this with any car before. then I was driving home from work during rush hour and it started to rain. started the wipers front and back. the back wiper started and went halfway and got stuck. what happen? the front wipers went on for several revolutions (say 10-20 ) then stopped. started again. then stopped again. the rain intensity grew. Now the -wipers would only work when turned in opposite direction (the manual 1 pass move). this happened as i was trying to get home and stuck bumper to bumper on [XXX] . on this dangerous highway in middle of now a torrential downpour the front wipers now decided it wouldn't work AT ALL. i couldn't see anything and veered off to the shoulder thank god - waiting for rain to stop and then safely proceeded home. the next day the wipers worked. no check engine or anything. this goes on for a week or so with no issue. then out of nowhere the driver seat decides it has a mind of its own and pushes me all the way to the steering column. it wouldn't return when pushing the back button. i had to drive like that for my trip and then it magically went back upon restart. i take to dealer. pump motors bad on front and back. i say not sure your correct and explain. motor changed on front. not fixed. ok we think its the BCM. changed not fixed. finally the PDM was changed and wow it worked. 2 weeks at dealer and this shows that this issue with the control module is certainly risking peoples safety. i hope Jeep does the right thing and prevents a serious catastrophic event. read on the jeep electric issues and my vehicle had a previous "corrected" recall for Electrical Cruise Control. I dont think the fireware updates or software changes fixed all the bugs. be safe out there jeep INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FO
Additional Notes:
The 2018 grand Cherokee has issues with mother board and electrical ghosts. 1st it was headlights and dome lights. they would flicker. i had to change the front lights 2x in a year. i thought this was odd. never did this with any car before. then I was driving home from work during rush hour and it started to rain. started the wipers front and back. the back wiper started and went halfway and got stuck. what happen? the front wipers went on for several revolutions (say 10-20 ) then stopped. started again. then stopped again. the rain intensity grew. Now the -wipers would only work when turned in opposite direction (the manual 1 pass move). this happened as i was trying to get home and stuck bumper to bumper on [XXX] . on this dangerous highway in middle of now a torrential downpour the front wipers now decided it wouldn't work AT ALL. i couldn't see anything and veered off to the shoulder thank god - waiting for rain to stop and then safely proceeded home. the next day the wipers worked. no check engine or anything. this goes on for a week or so with no issue. then out of nowhere the driver seat decides it has a mind of its own and pushes me all the way to the steering column. it wouldn't return when pushing the back button. i had to drive like that for my trip and then it magically went back upon restart. i take to dealer. pump motors bad on front and back. i say not sure your correct and explain. motor changed on front. not fixed. ok we think its the BCM. changed not fixed. finally the PDM was changed and wow it worked. 2 weeks at dealer and this shows that this issue with the control module is certainly risking peoples safety. i hope Jeep does the right thing and prevents a serious catastrophic event. read on the jeep electric issues and my vehicle had a previous "corrected" recall for Electrical Cruise Control. I dont think the fireware updates or software changes fixed all the bugs. be safe out there jeep INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FO
Mfg Campaign: 11666425
Recall Date: Jun 11, 2025
Chrysler (fca Us, Llc)
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
The 2018 grand Cherokee has issues with mother board and electrical ghosts. 1st it was headlights and dome lights. they would flicker. i had to change the front lights 2x in a year. i thought this was odd. never did this with any car before. then I was driving home from work during rush hour and it started to rain. started the wipers front and back. the back wiper started and went halfway and got stuck. what happen? the front wipers went on for several revolutions (say 10-20 ) then stopped. started again. then stopped again. the rain intensity grew. Now the -wipers would only work when turned in opposite direction (the manual 1 pass move). this happened as i was trying to get home and stuck bumper to bumper on [XXX] . on this dangerous highway in middle of now a torrential downpour the front wipers now decided it wouldn't work AT ALL. i couldn't see anything and veered off to the shoulder thank god - waiting for rain to stop and then safely proceeded home. the next day the wipers worked. no check engine or anything. this goes on for a week or so with no issue. then out of nowhere the driver seat decides it has a mind of its own and pushes me all the way to the steering column. it wouldn't return when pushing the back button. i had to drive like that for my trip and then it magically went back upon restart. i take to dealer. pump motors bad on front and back. i say not sure your correct and explain. motor changed on front. not fixed. ok we think its the BCM. changed not fixed. finally the PDM was changed and wow it worked. 2 weeks at dealer and this shows that this issue with the control module is certainly risking peoples safety. i hope Jeep does the right thing and prevents a serious catastrophic event. read on the jeep electric issues and my vehicle had a previous "corrected" recall for Electrical Cruise Control. I dont think the fireware updates or software changes fixed all the bugs. be safe out there jeep INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FO
Corrective Action:
The 2018 grand Cherokee has issues with mother board and electrical ghosts. 1st it was headlights and dome lights. they would flicker. i had to change the front lights 2x in a year. i thought this was odd. never did this with any car before. then I was driving home from work during rush hour and it started to rain. started the wipers front and back. the back wiper started and went halfway and got stuck. what happen? the front wipers went on for several revolutions (say 10-20 ) then stopped. started again. then stopped again. the rain intensity grew. Now the -wipers would only work when turned in opposite direction (the manual 1 pass move). this happened as i was trying to get home and stuck bumper to bumper on [XXX] . on this dangerous highway in middle of now a torrential downpour the front wipers now decided it wouldn't work AT ALL. i couldn't see anything and veered off to the shoulder thank god - waiting for rain to stop and then safely proceeded home. the next day the wipers worked. no check engine or anything. this goes on for a week or so with no issue. then out of nowhere the driver seat decides it has a mind of its own and pushes me all the way to the steering column. it wouldn't return when pushing the back button. i had to drive like that for my trip and then it magically went back upon restart. i take to dealer. pump motors bad on front and back. i say not sure your correct and explain. motor changed on front. not fixed. ok we think its the BCM. changed not fixed. finally the PDM was changed and wow it worked. 2 weeks at dealer and this shows that this issue with the control module is certainly risking peoples safety. i hope Jeep does the right thing and prevents a serious catastrophic event. read on the jeep electric issues and my vehicle had a previous "corrected" recall for Electrical Cruise Control. I dont think the fireware updates or software changes fixed all the bugs. be safe out there jeep INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FO
Additional Notes:
The 2018 grand Cherokee has issues with mother board and electrical ghosts. 1st it was headlights and dome lights. they would flicker. i had to change the front lights 2x in a year. i thought this was odd. never did this with any car before. then I was driving home from work during rush hour and it started to rain. started the wipers front and back. the back wiper started and went halfway and got stuck. what happen? the front wipers went on for several revolutions (say 10-20 ) then stopped. started again. then stopped again. the rain intensity grew. Now the -wipers would only work when turned in opposite direction (the manual 1 pass move). this happened as i was trying to get home and stuck bumper to bumper on [XXX] . on this dangerous highway in middle of now a torrential downpour the front wipers now decided it wouldn't work AT ALL. i couldn't see anything and veered off to the shoulder thank god - waiting for rain to stop and then safely proceeded home. the next day the wipers worked. no check engine or anything. this goes on for a week or so with no issue. then out of nowhere the driver seat decides it has a mind of its own and pushes me all the way to the steering column. it wouldn't return when pushing the back button. i had to drive like that for my trip and then it magically went back upon restart. i take to dealer. pump motors bad on front and back. i say not sure your correct and explain. motor changed on front. not fixed. ok we think its the BCM. changed not fixed. finally the PDM was changed and wow it worked. 2 weeks at dealer and this shows that this issue with the control module is certainly risking peoples safety. i hope Jeep does the right thing and prevents a serious catastrophic event. read on the jeep electric issues and my vehicle had a previous "corrected" recall for Electrical Cruise Control. I dont think the fireware updates or software changes fixed all the bugs. be safe out there jeep INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FO
Mfg Campaign: 11666425
Recall Date: Jun 11, 2025
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
The Head gaskets are leaking. Cost of parts to replace is $200 and cost of LABOR is over $4000 quoted from Cross Motors Jeep.
Corrective Action:
The Head gaskets are leaking. Cost of parts to replace is $200 and cost of LABOR is over $4000 quoted from Cross Motors Jeep.
Additional Notes:
The Head gaskets are leaking. Cost of parts to replace is $200 and cost of LABOR is over $4000 quoted from Cross Motors Jeep.
Mfg Campaign: 11666141
Recall Date: Jun 10, 2025
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES, HYDRAULIC
Potential Consequences:
The contact owns a 2018 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed, the brake warning light illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed with ABS system failure. The contact was informed that the ABS system needed to be replaced. The vehicle was not repaired. The contact received notification of NHTSA Campaign Number: 24V838000 (Service Brakes, Hydraulic); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and a case was filed. The failure mileage was 57,216. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2018 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed, the brake warning light illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed with ABS system failure. The contact was informed that the ABS system needed to be replaced. The vehicle was not repaired. The contact received notification of NHTSA Campaign Number: 24V838000 (Service Brakes, Hydraulic); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and a case was filed. The failure mileage was 57,216. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2018 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed, the brake warning light illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed with ABS system failure. The contact was informed that the ABS system needed to be replaced. The vehicle was not repaired. The contact received notification of NHTSA Campaign Number: 24V838000 (Service Brakes, Hydraulic); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and a case was filed. The failure mileage was 57,216. VIN tool confirms parts not available.
Mfg Campaign: 11663117
Recall Date: May 27, 2025
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
Head gasket/engine failure. Constant check engine light. First it was for a misfire and my engine was overheating. Had oil clogging the filter even though it was changed within the appropriate mileage. I got the check engine fixed April of 2024. May 20,2025, head gasket blew, causing me to now have to replace my engine completely. Same issues as previously reported
Corrective Action:
Head gasket/engine failure. Constant check engine light. First it was for a misfire and my engine was overheating. Had oil clogging the filter even though it was changed within the appropriate mileage. I got the check engine fixed April of 2024. May 20,2025, head gasket blew, causing me to now have to replace my engine completely. Same issues as previously reported
Additional Notes:
Head gasket/engine failure. Constant check engine light. First it was for a misfire and my engine was overheating. Had oil clogging the filter even though it was changed within the appropriate mileage. I got the check engine fixed April of 2024. May 20,2025, head gasket blew, causing me to now have to replace my engine completely. Same issues as previously reported
Mfg Campaign: 11662845
Recall Date: May 23, 2025
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The main screen in the vehicle delaminated and caused quite a number of issues. Heated seats would randomly turn on and off and the temp on gbe seats would not go down, phone would call people over and over including 911, compartment heat would randomly turn on the highest setting and would not turn down, goo like substance came out of screen into the storage compartment below the screen, getting all over items stored. The radio would constantly change stations. All the issues became true safety hazards. I called their 800# and was referred to a dealer who charged me over $1000 with no remorse from Jeep. I am a 25 year owner of jeeps and not too pleased with the lack of response from Jeep. My next car will not be a Jeep!
Corrective Action:
The main screen in the vehicle delaminated and caused quite a number of issues. Heated seats would randomly turn on and off and the temp on gbe seats would not go down, phone would call people over and over including 911, compartment heat would randomly turn on the highest setting and would not turn down, goo like substance came out of screen into the storage compartment below the screen, getting all over items stored. The radio would constantly change stations. All the issues became true safety hazards. I called their 800# and was referred to a dealer who charged me over $1000 with no remorse from Jeep. I am a 25 year owner of jeeps and not too pleased with the lack of response from Jeep. My next car will not be a Jeep!
Additional Notes:
The main screen in the vehicle delaminated and caused quite a number of issues. Heated seats would randomly turn on and off and the temp on gbe seats would not go down, phone would call people over and over including 911, compartment heat would randomly turn on the highest setting and would not turn down, goo like substance came out of screen into the storage compartment below the screen, getting all over items stored. The radio would constantly change stations. All the issues became true safety hazards. I called their 800# and was referred to a dealer who charged me over $1000 with no remorse from Jeep. I am a 25 year owner of jeeps and not too pleased with the lack of response from Jeep. My next car will not be a Jeep!
Mfg Campaign: 11662037
Recall Date: May 20, 2025
Chrysler (fca Us, Llc)
Defect Description:
SEATS
Potential Consequences:
The active headrest on the driver's seat deployed spontaneously on it's own during normal operation of my vehicle. The headrest is now unable to be reset as it appears some components of the active headrest mechanism were faulty. This put my safety at risk as a driver as the active headrest can not activate in the event that it needs to activate during a possible collision. The headrest and seat causes strain and injury to my neck while driving as it is now positioned forward from the seat. This also causes strain to the rest of my spine. This issue is not covered by the original dealer that sold me my vehicle. There are no warning lamps or messages that have appeared since this problem first occurred.
Corrective Action:
The active headrest on the driver's seat deployed spontaneously on it's own during normal operation of my vehicle. The headrest is now unable to be reset as it appears some components of the active headrest mechanism were faulty. This put my safety at risk as a driver as the active headrest can not activate in the event that it needs to activate during a possible collision. The headrest and seat causes strain and injury to my neck while driving as it is now positioned forward from the seat. This also causes strain to the rest of my spine. This issue is not covered by the original dealer that sold me my vehicle. There are no warning lamps or messages that have appeared since this problem first occurred.
Additional Notes:
The active headrest on the driver's seat deployed spontaneously on it's own during normal operation of my vehicle. The headrest is now unable to be reset as it appears some components of the active headrest mechanism were faulty. This put my safety at risk as a driver as the active headrest can not activate in the event that it needs to activate during a possible collision. The headrest and seat causes strain and injury to my neck while driving as it is now positioned forward from the seat. This also causes strain to the rest of my spine. This issue is not covered by the original dealer that sold me my vehicle. There are no warning lamps or messages that have appeared since this problem first occurred.
Mfg Campaign: 11661963
Recall Date: May 19, 2025
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
The head gasket blows around 80,000 miles. This is a known problem consumers have with this vehicle. My estimate to have this fixed is over $6,000.00.
Corrective Action:
The head gasket blows around 80,000 miles. This is a known problem consumers have with this vehicle. My estimate to have this fixed is over $6,000.00.
Additional Notes:
The head gasket blows around 80,000 miles. This is a known problem consumers have with this vehicle. My estimate to have this fixed is over $6,000.00.
Mfg Campaign: 11660603
Recall Date: May 13, 2025
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The Screen has delaminated and is not functional. If on while driving it goes haywire and has to be turned off. This effects hands free, gps, climate control, etc. This is a known issue with these jeeps but has not merited a recall as of yet. It needs to be recalled.
Corrective Action:
The Screen has delaminated and is not functional. If on while driving it goes haywire and has to be turned off. This effects hands free, gps, climate control, etc. This is a known issue with these jeeps but has not merited a recall as of yet. It needs to be recalled.
Additional Notes:
The Screen has delaminated and is not functional. If on while driving it goes haywire and has to be turned off. This effects hands free, gps, climate control, etc. This is a known issue with these jeeps but has not merited a recall as of yet. It needs to be recalled.
Mfg Campaign: 11659713
Recall Date: May 8, 2025
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The UCONNECT screen has delaminated due to a known manufacturing defect. This causes ghost touches on the screen, posing safety risks from distraction, inability to make hands-free phone calls, and unusable navigation tools.
Corrective Action:
The UCONNECT screen has delaminated due to a known manufacturing defect. This causes ghost touches on the screen, posing safety risks from distraction, inability to make hands-free phone calls, and unusable navigation tools.
Additional Notes:
The UCONNECT screen has delaminated due to a known manufacturing defect. This causes ghost touches on the screen, posing safety risks from distraction, inability to make hands-free phone calls, and unusable navigation tools.
Mfg Campaign: 11658546
Recall Date: May 2, 2025
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES, HYDRAULIC
Potential Consequences:
The contact owns a 2018 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 24V838000 (SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2018 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 24V838000 (SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2018 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 24V838000 (SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Mfg Campaign: 11657507
Recall Date: Apr 29, 2025
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
Three concerns: (1) the engine light is on. mechanics cannot determine why. (2) the car has trouble starting. When I park indoors, the car doesn't start. The engine turns over several times and the RPM goes all the way up, but the car will not start until the 3rd or 4th try. mechanics cannot determine why. (3) when I pump gas, the fuel pump automatically shuts off even though the gas tank is not full. So I have to hold the pump in place and use the gas gauge to determine when the tank is full. mechanics have seen this problem in other jeeps but haven't given me a reason why.
Corrective Action:
Three concerns: (1) the engine light is on. mechanics cannot determine why. (2) the car has trouble starting. When I park indoors, the car doesn't start. The engine turns over several times and the RPM goes all the way up, but the car will not start until the 3rd or 4th try. mechanics cannot determine why. (3) when I pump gas, the fuel pump automatically shuts off even though the gas tank is not full. So I have to hold the pump in place and use the gas gauge to determine when the tank is full. mechanics have seen this problem in other jeeps but haven't given me a reason why.
Additional Notes:
Three concerns: (1) the engine light is on. mechanics cannot determine why. (2) the car has trouble starting. When I park indoors, the car doesn't start. The engine turns over several times and the RPM goes all the way up, but the car will not start until the 3rd or 4th try. mechanics cannot determine why. (3) when I pump gas, the fuel pump automatically shuts off even though the gas tank is not full. So I have to hold the pump in place and use the gas gauge to determine when the tank is full. mechanics have seen this problem in other jeeps but haven't given me a reason why.
Mfg Campaign: 11655171
Recall Date: Apr 17, 2025
Chrysler (fca Us, Llc)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Three concerns: (1) the engine light is on. mechanics cannot determine why. (2) the car has trouble starting. When I park indoors, the car doesn't start. The engine turns over several times and the RPM goes all the way up, but the car will not start until the 3rd or 4th try. mechanics cannot determine why. (3) when I pump gas, the fuel pump automatically shuts off even though the gas tank is not full. So I have to hold the pump in place and use the gas gauge to determine when the tank is full. mechanics have seen this problem in other jeeps but haven't given me a reason why.
Corrective Action:
Three concerns: (1) the engine light is on. mechanics cannot determine why. (2) the car has trouble starting. When I park indoors, the car doesn't start. The engine turns over several times and the RPM goes all the way up, but the car will not start until the 3rd or 4th try. mechanics cannot determine why. (3) when I pump gas, the fuel pump automatically shuts off even though the gas tank is not full. So I have to hold the pump in place and use the gas gauge to determine when the tank is full. mechanics have seen this problem in other jeeps but haven't given me a reason why.
Additional Notes:
Three concerns: (1) the engine light is on. mechanics cannot determine why. (2) the car has trouble starting. When I park indoors, the car doesn't start. The engine turns over several times and the RPM goes all the way up, but the car will not start until the 3rd or 4th try. mechanics cannot determine why. (3) when I pump gas, the fuel pump automatically shuts off even though the gas tank is not full. So I have to hold the pump in place and use the gas gauge to determine when the tank is full. mechanics have seen this problem in other jeeps but haven't given me a reason why.
Mfg Campaign: 11655171
Recall Date: Apr 17, 2025
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
The ABS and Traction control lights are on. There is an open recall for this, but according to Stellantis, this Jeep is not part of the recall.
Corrective Action:
The ABS and Traction control lights are on. There is an open recall for this, but according to Stellantis, this Jeep is not part of the recall.
Additional Notes:
The ABS and Traction control lights are on. There is an open recall for this, but according to Stellantis, this Jeep is not part of the recall.
Mfg Campaign: 11654780
Recall Date: Apr 15, 2025
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The ABS and Traction control lights are on. There is an open recall for this, but according to Stellantis, this Jeep is not part of the recall.
Corrective Action:
The ABS and Traction control lights are on. There is an open recall for this, but according to Stellantis, this Jeep is not part of the recall.
Additional Notes:
The ABS and Traction control lights are on. There is an open recall for this, but according to Stellantis, this Jeep is not part of the recall.
Mfg Campaign: 11654780
Recall Date: Apr 15, 2025
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES, HYDRAULIC
Potential Consequences:
The contact owns a 2018 Jeep Grand Cherokee. The contact stated while driving at undisclosed speeds, the brakes and ABS warning lights illuminated. The contact stated that occasionally the lights remained illuminated for five minutes before turning off. The contact stated that when the doorknob was touched, the warning lights illuminated. The contact received notification of NHTSA Campaign Number 24V838000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 70,000. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2018 Jeep Grand Cherokee. The contact stated while driving at undisclosed speeds, the brakes and ABS warning lights illuminated. The contact stated that occasionally the lights remained illuminated for five minutes before turning off. The contact stated that when the doorknob was touched, the warning lights illuminated. The contact received notification of NHTSA Campaign Number 24V838000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 70,000. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2018 Jeep Grand Cherokee. The contact stated while driving at undisclosed speeds, the brakes and ABS warning lights illuminated. The contact stated that occasionally the lights remained illuminated for five minutes before turning off. The contact stated that when the doorknob was touched, the warning lights illuminated. The contact received notification of NHTSA Campaign Number 24V838000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 70,000. VIN tool confirms parts not available.
Mfg Campaign: 11654397
Recall Date: Apr 14, 2025
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