Complaints & Recalls
Official Safety Recalls - Important!
13 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2018-2019 Jeep Grand Cherokee and Dodge Durango vehicles. A malfunction in the antilock-brake system (ABS) module may incorrectly illuminate the brake lights and disable the ABS and electronic stability control (ESC). In addition, the vehicle operator may be able to start and shift out of Park without the brake pedal being applied.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: 94B
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2014-2019 Ram 1500 and 2014-2020 Jeep Grand Cherokee vehicles equipped with 3.0L Diesel engines. The crankshaft position sensor tone wheel may delaminate, causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 66A
Recall Date: Jun 8, 2023
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2014-2020 Jeep Grand Cherokee, and 2014-2019 Ram 1500 vehicles equipped with 3.0L diesel engines. A high pressure fuel pump (HPFP) failure may introduce internal debris into the fuel system, potentially resulting in fuel starvation.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: Z46
Recall Date: Jun 9, 2022
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2018-2019 Jeep Grand Cherokee and Dodge Durango vehicles. A malfunction in the antilock-brake system (ABS) module may illuminate the brake lights, and allow the vehicle to start and shift out of Park without the brake pedal being applied.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: Z48
Recall Date: Jun 9, 2022
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2019 Jeep Grand Cherokee vehicles equipped with the 3.0L EcoDiesel engines. The Exhaust Gas Recirculation (EGR) cooler may crack and allow pre-heated vaporized coolant to enter the EGR system. This mixture may combust inside the intake manifold.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: W79
Recall Date: Nov 12, 2020
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Grand Cherokee Street and Racing Technology (SRT) and Trackhawk vehicles. The driver's floor mat may have insufficient clearance between the mat and the accelerator pedal, possibly preventing the pedal from returning to the idle position.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: UB3
Recall Date: Oct 29, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain Mopar Floor Mats, part numbers 6ML07TRMAA and 6GA92TRMAA, sold as accessory equipment for 2018 Jeep Grand Cherokee Street and Racing Technology ("SRT") and Trackhawk vehicles. These floor mats may have insufficient clearance between the mat and the accelerator pedal, possibly inhibiting the pedal from returning to an idle position.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: UB5
Recall Date: Oct 29, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Renegade, Compass and Grand Cherokee, RAM 1500 and Promaster, Fiat 500x, Dodge Journey, Challenger, Charger and Durango and Chrysler 300x vehicles, 2017-2018 Jeep Wrangler, Dodge Grand Caravan and Chrysler Town and Country vehicles and 2018-2019 Jeep Cherokee and 2018 Chrysler Pacifica and Pacifica Hybrid vehicles. The powertrain control module may be equipped with a voltage regulator chip in the circuit board that may fail, causing a stall or a no start condition.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U87
Recall Date: Aug 9, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U49,U59-U65,U68,U73
Recall Date: May 17, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Dodge Charger, Durango and Challenger, Jeep Grand Cherokee and Wrangler, Chrysler 300, and RAM 1500 vehicles. An incorrect transmission park lock rod may have been installed in the transmission.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U43
Recall Date: May 1, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Grand Cherokee Trackhawk vehicles equipped with a 6.2L Supercharged Engine. The fuel line may separate.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U02
Recall Date: Jan 11, 2018
Consumer Complaints
1.1K ComplaintsChrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
With less than 40k miles on my vehicle the leather dash on my Jeep has begun to delaminate. I'm concerned for the way this will impact the front passenger airbag to deploy in the event of a collision. Additionally this causes a viability issue due to the glare at certain times of the day when the sun is shining through the windshield and onto the dash.
Corrective Action:
With less than 40k miles on my vehicle the leather dash on my Jeep has begun to delaminate. I'm concerned for the way this will impact the front passenger airbag to deploy in the event of a collision. Additionally this causes a viability issue due to the glare at certain times of the day when the sun is shining through the windshield and onto the dash.
Additional Notes:
With less than 40k miles on my vehicle the leather dash on my Jeep has begun to delaminate. I'm concerned for the way this will impact the front passenger airbag to deploy in the event of a collision. Additionally this causes a viability issue due to the glare at certain times of the day when the sun is shining through the windshield and onto the dash.
Mfg Campaign: 11561240
Recall Date: Dec 21, 2023
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
UConnect navigation system shows current location as West Virginia but vehicle is in Missouri. If attempted to use or refer to onboard compass associated with system would result in significant driving direction/location mis-information. Software is current up to date for system; system is currently inoperable in this condition. Prior to this however navigation and compass were working correctly. Review of numerous Jeep online forums shows this navigation system failure to be quite common and likely requires complete radio/information system replacement. Why has no recall been issued?
Corrective Action:
UConnect navigation system shows current location as West Virginia but vehicle is in Missouri. If attempted to use or refer to onboard compass associated with system would result in significant driving direction/location mis-information. Software is current up to date for system; system is currently inoperable in this condition. Prior to this however navigation and compass were working correctly. Review of numerous Jeep online forums shows this navigation system failure to be quite common and likely requires complete radio/information system replacement. Why has no recall been issued?
Additional Notes:
UConnect navigation system shows current location as West Virginia but vehicle is in Missouri. If attempted to use or refer to onboard compass associated with system would result in significant driving direction/location mis-information. Software is current up to date for system; system is currently inoperable in this condition. Prior to this however navigation and compass were working correctly. Review of numerous Jeep online forums shows this navigation system failure to be quite common and likely requires complete radio/information system replacement. Why has no recall been issued?
Mfg Campaign: 11560551
Recall Date: Dec 17, 2023
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
My touchscreen is delaminating. I can't use the radio, the Navigation system or interior climate control system. If the radio is turned on, it jumps from station to station, the phone system has called 911 several times, and dials random numbers from my contact list. This is a safety hazard because of the random dialing and distraction it causes. This condition is only happening on this model year. The product is defective and dangerous. I have owned 5 Jeeps in a row and never had this problem with the radio or touch screen.
Corrective Action:
My touchscreen is delaminating. I can't use the radio, the Navigation system or interior climate control system. If the radio is turned on, it jumps from station to station, the phone system has called 911 several times, and dials random numbers from my contact list. This is a safety hazard because of the random dialing and distraction it causes. This condition is only happening on this model year. The product is defective and dangerous. I have owned 5 Jeeps in a row and never had this problem with the radio or touch screen.
Additional Notes:
My touchscreen is delaminating. I can't use the radio, the Navigation system or interior climate control system. If the radio is turned on, it jumps from station to station, the phone system has called 911 several times, and dials random numbers from my contact list. This is a safety hazard because of the random dialing and distraction it causes. This condition is only happening on this model year. The product is defective and dangerous. I have owned 5 Jeeps in a row and never had this problem with the radio or touch screen.
Mfg Campaign: 11560261
Recall Date: Dec 15, 2023
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES, HYDRAULIC
Potential Consequences:
The contact owns a 2018 Jeep Grand Cherokee. The contact stated that after turning the vehicle off, the brake lights remained illuminated. The vehicle was taken to the local dealer who diagnosed that the Hydraulic Control Unit was faulty and needed to be reprogramed. The Hydraulic Control Unit was reprogrammed under NHTSA Campaign: 22V426000 (Service Brakes, Hydraulic) but the failure persisted. The cause of the failure was not yet determined. The manufacturer was notified of the failure, but no assistance was offered. The approximate failure mileage was 68,000.
Corrective Action:
The contact owns a 2018 Jeep Grand Cherokee. The contact stated that after turning the vehicle off, the brake lights remained illuminated. The vehicle was taken to the local dealer who diagnosed that the Hydraulic Control Unit was faulty and needed to be reprogramed. The Hydraulic Control Unit was reprogrammed under NHTSA Campaign: 22V426000 (Service Brakes, Hydraulic) but the failure persisted. The cause of the failure was not yet determined. The manufacturer was notified of the failure, but no assistance was offered. The approximate failure mileage was 68,000.
Additional Notes:
The contact owns a 2018 Jeep Grand Cherokee. The contact stated that after turning the vehicle off, the brake lights remained illuminated. The vehicle was taken to the local dealer who diagnosed that the Hydraulic Control Unit was faulty and needed to be reprogramed. The Hydraulic Control Unit was reprogrammed under NHTSA Campaign: 22V426000 (Service Brakes, Hydraulic) but the failure persisted. The cause of the failure was not yet determined. The manufacturer was notified of the failure, but no assistance was offered. The approximate failure mileage was 68,000.
Mfg Campaign: 11560286
Recall Date: Dec 15, 2023
Chrysler (fca Us, Llc)
Defect Description:
EXTERIOR LIGHTING:BRAKE LIGHTS
Potential Consequences:
The contact owns a 2018 Jeep Grand Cherokee. The contact stated that after turning the vehicle off, the brake lights remained illuminated. The vehicle was taken to the local dealer who diagnosed that the Hydraulic Control Unit was faulty and needed to be reprogramed. The Hydraulic Control Unit was reprogrammed under NHTSA Campaign: 22V426000 (Service Brakes, Hydraulic) but the failure persisted. The cause of the failure was not yet determined. The manufacturer was notified of the failure, but no assistance was offered. The approximate failure mileage was 68,000.
Corrective Action:
The contact owns a 2018 Jeep Grand Cherokee. The contact stated that after turning the vehicle off, the brake lights remained illuminated. The vehicle was taken to the local dealer who diagnosed that the Hydraulic Control Unit was faulty and needed to be reprogramed. The Hydraulic Control Unit was reprogrammed under NHTSA Campaign: 22V426000 (Service Brakes, Hydraulic) but the failure persisted. The cause of the failure was not yet determined. The manufacturer was notified of the failure, but no assistance was offered. The approximate failure mileage was 68,000.
Additional Notes:
The contact owns a 2018 Jeep Grand Cherokee. The contact stated that after turning the vehicle off, the brake lights remained illuminated. The vehicle was taken to the local dealer who diagnosed that the Hydraulic Control Unit was faulty and needed to be reprogramed. The Hydraulic Control Unit was reprogrammed under NHTSA Campaign: 22V426000 (Service Brakes, Hydraulic) but the failure persisted. The cause of the failure was not yet determined. The manufacturer was notified of the failure, but no assistance was offered. The approximate failure mileage was 68,000.
Mfg Campaign: 11560286
Recall Date: Dec 15, 2023
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
The head gasket gets blown with 50,000 miles for the 2018 grand jeep Cherokee high altitude. Went to jeep dealership in Downey and they said they knew it would be the head gasket they had other jeeps in the shop with that same problem, but wanted to charge 5000 just to confirm. So then we went to a mechanic in Los Angeles and they had 5 other 2018 jeeps in the shop with the same problem. The 2018 jeep grand Cherokee 3.6L is having so many problems with the head gasket at such low miles this needs to be recalled! How is it a good supposedly reliable car is breaking down so early. This is a SAFETY ISSUE IT can cause a fire !!!!
Corrective Action:
The head gasket gets blown with 50,000 miles for the 2018 grand jeep Cherokee high altitude. Went to jeep dealership in Downey and they said they knew it would be the head gasket they had other jeeps in the shop with that same problem, but wanted to charge 5000 just to confirm. So then we went to a mechanic in Los Angeles and they had 5 other 2018 jeeps in the shop with the same problem. The 2018 jeep grand Cherokee 3.6L is having so many problems with the head gasket at such low miles this needs to be recalled! How is it a good supposedly reliable car is breaking down so early. This is a SAFETY ISSUE IT can cause a fire !!!!
Additional Notes:
The head gasket gets blown with 50,000 miles for the 2018 grand jeep Cherokee high altitude. Went to jeep dealership in Downey and they said they knew it would be the head gasket they had other jeeps in the shop with that same problem, but wanted to charge 5000 just to confirm. So then we went to a mechanic in Los Angeles and they had 5 other 2018 jeeps in the shop with the same problem. The 2018 jeep grand Cherokee 3.6L is having so many problems with the head gasket at such low miles this needs to be recalled! How is it a good supposedly reliable car is breaking down so early. This is a SAFETY ISSUE IT can cause a fire !!!!
Mfg Campaign: 11560391
Recall Date: Dec 15, 2023
Chrysler (fca Us, Llc)
Defect Description:
AIR BAGS
Potential Consequences:
The contact's daughter owns a 2018 Jeep Cherokee. The contact stated that while the vehicle was parked, her daughter closed the driver's door and the passenger's side frontal air bag deployed inadvertently. The vehicle was taken to a dealer where it was diagnosed that the air bag needed to be replaced due to the rollover sensor being alerted. The contact stated that the vehicle was not in an accident. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 70,000.
Corrective Action:
The contact's daughter owns a 2018 Jeep Cherokee. The contact stated that while the vehicle was parked, her daughter closed the driver's door and the passenger's side frontal air bag deployed inadvertently. The vehicle was taken to a dealer where it was diagnosed that the air bag needed to be replaced due to the rollover sensor being alerted. The contact stated that the vehicle was not in an accident. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 70,000.
Additional Notes:
The contact's daughter owns a 2018 Jeep Cherokee. The contact stated that while the vehicle was parked, her daughter closed the driver's door and the passenger's side frontal air bag deployed inadvertently. The vehicle was taken to a dealer where it was diagnosed that the air bag needed to be replaced due to the rollover sensor being alerted. The contact stated that the vehicle was not in an accident. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 70,000.
Mfg Campaign: 11560170
Recall Date: Dec 14, 2023
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The uConnected display screen mal-functions to the point of being a dangerous distraction. Phantom jumping between radio stations, switching from AC to heat etc, changes other controls and will not allow use of touch systems. The screen shows obvious signs of de-lamination. I noted that many others are have the same issue with their uConnect displays. Super dangerous. Dealer' CSR said "Sorry, not their problem. Said it must've gotten wet". Since then I have learned this is a common problem with all Jeeps of this era. Mine is a 2018. Is there anything NHTSA is doing to recall these? It's dangerous and we have stopped driving unless absolutely necessary.
Corrective Action:
The uConnected display screen mal-functions to the point of being a dangerous distraction. Phantom jumping between radio stations, switching from AC to heat etc, changes other controls and will not allow use of touch systems. The screen shows obvious signs of de-lamination. I noted that many others are have the same issue with their uConnect displays. Super dangerous. Dealer' CSR said "Sorry, not their problem. Said it must've gotten wet". Since then I have learned this is a common problem with all Jeeps of this era. Mine is a 2018. Is there anything NHTSA is doing to recall these? It's dangerous and we have stopped driving unless absolutely necessary.
Additional Notes:
The uConnected display screen mal-functions to the point of being a dangerous distraction. Phantom jumping between radio stations, switching from AC to heat etc, changes other controls and will not allow use of touch systems. The screen shows obvious signs of de-lamination. I noted that many others are have the same issue with their uConnect displays. Super dangerous. Dealer' CSR said "Sorry, not their problem. Said it must've gotten wet". Since then I have learned this is a common problem with all Jeeps of this era. Mine is a 2018. Is there anything NHTSA is doing to recall these? It's dangerous and we have stopped driving unless absolutely necessary.
Mfg Campaign: 11559274
Recall Date: Dec 9, 2023
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The display screen in the center of the dashboard is delaminating. This is very dangerous becasue it randomly changes all the settings constantly. heat on/off, radio on/off anything that has a touch button on the screen (which is just about everything for that car) can randomly change at any time. It is getting worse as time goes on. This is a safety issue. When looking online I see this is very common for 2018 Jeeps, but is not a recall. It is a safety issue and should be a recall it is happening to so many 2018 Jeeps.
Corrective Action:
The display screen in the center of the dashboard is delaminating. This is very dangerous becasue it randomly changes all the settings constantly. heat on/off, radio on/off anything that has a touch button on the screen (which is just about everything for that car) can randomly change at any time. It is getting worse as time goes on. This is a safety issue. When looking online I see this is very common for 2018 Jeeps, but is not a recall. It is a safety issue and should be a recall it is happening to so many 2018 Jeeps.
Additional Notes:
The display screen in the center of the dashboard is delaminating. This is very dangerous becasue it randomly changes all the settings constantly. heat on/off, radio on/off anything that has a touch button on the screen (which is just about everything for that car) can randomly change at any time. It is getting worse as time goes on. This is a safety issue. When looking online I see this is very common for 2018 Jeeps, but is not a recall. It is a safety issue and should be a recall it is happening to so many 2018 Jeeps.
Mfg Campaign: 11558990
Recall Date: Dec 7, 2023
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
My UConnect radio has been malfunctioning for a few months now. I've seen this on Jeep forums being a major issue with 2018 jeeps. My radio stations would randomly change while driving. The volume know would stop working, my Navigation stopped working and would place my location in a completely different state. Last week, while driving my UConnect would randomly turn on the AC and then switch to heat and then turn it off, and then switch between modules. The Sunday after Thanksgiving, I was driving my parents to the airport using the GPS on my phone but connecting it to Apple Car Play so that I could still see the navigation on the UConnect Screen. While driving and coming up to multiple lanes in which their were different highways to take, my Uconnect starts going haywire. It was completely nervewracking and was super distracting. My parents were in the car and were very frightened as I wasn't sure which lane I was supposed to be in and where to go. I had to grab my phone, unlcock it and look at my phone. Very dangerous! Then the other night as I was driving on the highway, I had my Front and Rear Defroster on as the weather called for this and all of sudden, the defroster shuts off and the AC (Max AC) comes on at full blast. My front windshield fogged up super quickly. I turned on my wipers and literally starting moving lanes to the right lane as I was frantically pushing the controls to get it back to defrost. I could have died by going off the road as I could not see where I was going or if there were any cars! Thankfully, I rolled down the windows, slowed down and found the breakdown line by hearing the safety strip under my tires. I put on my hazards and prayed. I know I need a new UConnect, but all the dealers want to charge me $170 or more just to diagnose the vehicle. I don't want it diagnosed..I want it fixed. And this should not be my responsibility to fix something that is a huge safety concern. Please contact me ASAP.
Corrective Action:
My UConnect radio has been malfunctioning for a few months now. I've seen this on Jeep forums being a major issue with 2018 jeeps. My radio stations would randomly change while driving. The volume know would stop working, my Navigation stopped working and would place my location in a completely different state. Last week, while driving my UConnect would randomly turn on the AC and then switch to heat and then turn it off, and then switch between modules. The Sunday after Thanksgiving, I was driving my parents to the airport using the GPS on my phone but connecting it to Apple Car Play so that I could still see the navigation on the UConnect Screen. While driving and coming up to multiple lanes in which their were different highways to take, my Uconnect starts going haywire. It was completely nervewracking and was super distracting. My parents were in the car and were very frightened as I wasn't sure which lane I was supposed to be in and where to go. I had to grab my phone, unlcock it and look at my phone. Very dangerous! Then the other night as I was driving on the highway, I had my Front and Rear Defroster on as the weather called for this and all of sudden, the defroster shuts off and the AC (Max AC) comes on at full blast. My front windshield fogged up super quickly. I turned on my wipers and literally starting moving lanes to the right lane as I was frantically pushing the controls to get it back to defrost. I could have died by going off the road as I could not see where I was going or if there were any cars! Thankfully, I rolled down the windows, slowed down and found the breakdown line by hearing the safety strip under my tires. I put on my hazards and prayed. I know I need a new UConnect, but all the dealers want to charge me $170 or more just to diagnose the vehicle. I don't want it diagnosed..I want it fixed. And this should not be my responsibility to fix something that is a huge safety concern. Please contact me ASAP.
Additional Notes:
My UConnect radio has been malfunctioning for a few months now. I've seen this on Jeep forums being a major issue with 2018 jeeps. My radio stations would randomly change while driving. The volume know would stop working, my Navigation stopped working and would place my location in a completely different state. Last week, while driving my UConnect would randomly turn on the AC and then switch to heat and then turn it off, and then switch between modules. The Sunday after Thanksgiving, I was driving my parents to the airport using the GPS on my phone but connecting it to Apple Car Play so that I could still see the navigation on the UConnect Screen. While driving and coming up to multiple lanes in which their were different highways to take, my Uconnect starts going haywire. It was completely nervewracking and was super distracting. My parents were in the car and were very frightened as I wasn't sure which lane I was supposed to be in and where to go. I had to grab my phone, unlcock it and look at my phone. Very dangerous! Then the other night as I was driving on the highway, I had my Front and Rear Defroster on as the weather called for this and all of sudden, the defroster shuts off and the AC (Max AC) comes on at full blast. My front windshield fogged up super quickly. I turned on my wipers and literally starting moving lanes to the right lane as I was frantically pushing the controls to get it back to defrost. I could have died by going off the road as I could not see where I was going or if there were any cars! Thankfully, I rolled down the windows, slowed down and found the breakdown line by hearing the safety strip under my tires. I put on my hazards and prayed. I know I need a new UConnect, but all the dealers want to charge me $170 or more just to diagnose the vehicle. I don't want it diagnosed..I want it fixed. And this should not be my responsibility to fix something that is a huge safety concern. Please contact me ASAP.
Mfg Campaign: 11558719
Recall Date: Dec 6, 2023
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
All three brake lights stayed illuminated during car operation regardless of brake pedal pressed. I was able to shift and start my car without pressing the brake putting my family and other pedestrians at risk of being run over if the car shifted out of park unexpectedly. Also no warning lights were on at all, so I drove on the road with my brake lights illuminated increasing risk for injury or death in a crash. It turns out the part is a hydraulic control unit. It was reading 120psi when the pedal wasn’t even pressed. This was replaced by an independent shop and fixed the issue. I found out that there was a recall done on 2011-2022 Jeep Grand Cherokees. This recall was “Equipment Safety Recall 21A NHTSA 23E-019”. This recall calls out this exact problem for our exact model and the exact part replaced. My vehicle did not qualify for this recall for some reason which does not make sense because of the following information. The Julian date range for the failed part is 8166-9106. The part pulled out of my vehicle has a Julian date of 8228. I am more than willing to provide photos and any documentation showing this repairs high cost and that it was done. There needs to be another recall with these cars to include mine and many others as this issue could cause death of unsuspecting people around the vehicle. It’s ridiculous that my vehicle did not qualify for this recall when I have an obviously failed part that FCA knows about but refuses to fix or reimburse me for. Please investigate this and enact a recall to fix a problem that was bad enough to be recalled once for another batch of cars. There are other cars out there that could cause death or serious injury.
Corrective Action:
All three brake lights stayed illuminated during car operation regardless of brake pedal pressed. I was able to shift and start my car without pressing the brake putting my family and other pedestrians at risk of being run over if the car shifted out of park unexpectedly. Also no warning lights were on at all, so I drove on the road with my brake lights illuminated increasing risk for injury or death in a crash. It turns out the part is a hydraulic control unit. It was reading 120psi when the pedal wasn’t even pressed. This was replaced by an independent shop and fixed the issue. I found out that there was a recall done on 2011-2022 Jeep Grand Cherokees. This recall was “Equipment Safety Recall 21A NHTSA 23E-019”. This recall calls out this exact problem for our exact model and the exact part replaced. My vehicle did not qualify for this recall for some reason which does not make sense because of the following information. The Julian date range for the failed part is 8166-9106. The part pulled out of my vehicle has a Julian date of 8228. I am more than willing to provide photos and any documentation showing this repairs high cost and that it was done. There needs to be another recall with these cars to include mine and many others as this issue could cause death of unsuspecting people around the vehicle. It’s ridiculous that my vehicle did not qualify for this recall when I have an obviously failed part that FCA knows about but refuses to fix or reimburse me for. Please investigate this and enact a recall to fix a problem that was bad enough to be recalled once for another batch of cars. There are other cars out there that could cause death or serious injury.
Additional Notes:
All three brake lights stayed illuminated during car operation regardless of brake pedal pressed. I was able to shift and start my car without pressing the brake putting my family and other pedestrians at risk of being run over if the car shifted out of park unexpectedly. Also no warning lights were on at all, so I drove on the road with my brake lights illuminated increasing risk for injury or death in a crash. It turns out the part is a hydraulic control unit. It was reading 120psi when the pedal wasn’t even pressed. This was replaced by an independent shop and fixed the issue. I found out that there was a recall done on 2011-2022 Jeep Grand Cherokees. This recall was “Equipment Safety Recall 21A NHTSA 23E-019”. This recall calls out this exact problem for our exact model and the exact part replaced. My vehicle did not qualify for this recall for some reason which does not make sense because of the following information. The Julian date range for the failed part is 8166-9106. The part pulled out of my vehicle has a Julian date of 8228. I am more than willing to provide photos and any documentation showing this repairs high cost and that it was done. There needs to be another recall with these cars to include mine and many others as this issue could cause death of unsuspecting people around the vehicle. It’s ridiculous that my vehicle did not qualify for this recall when I have an obviously failed part that FCA knows about but refuses to fix or reimburse me for. Please investigate this and enact a recall to fix a problem that was bad enough to be recalled once for another batch of cars. There are other cars out there that could cause death or serious injury.
Mfg Campaign: 11558455
Recall Date: Dec 4, 2023
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
All three brake lights stayed illuminated during car operation regardless of brake pedal pressed. I was able to shift and start my car without pressing the brake putting my family and other pedestrians at risk of being run over if the car shifted out of park unexpectedly. Also no warning lights were on at all, so I drove on the road with my brake lights illuminated increasing risk for injury or death in a crash. It turns out the part is a hydraulic control unit. It was reading 120psi when the pedal wasn’t even pressed. This was replaced by an independent shop and fixed the issue. I found out that there was a recall done on 2011-2022 Jeep Grand Cherokees. This recall was “Equipment Safety Recall 21A NHTSA 23E-019”. This recall calls out this exact problem for our exact model and the exact part replaced. My vehicle did not qualify for this recall for some reason which does not make sense because of the following information. The Julian date range for the failed part is 8166-9106. The part pulled out of my vehicle has a Julian date of 8228. I am more than willing to provide photos and any documentation showing this repairs high cost and that it was done. There needs to be another recall with these cars to include mine and many others as this issue could cause death of unsuspecting people around the vehicle. It’s ridiculous that my vehicle did not qualify for this recall when I have an obviously failed part that FCA knows about but refuses to fix or reimburse me for. Please investigate this and enact a recall to fix a problem that was bad enough to be recalled once for another batch of cars. There are other cars out there that could cause death or serious injury.
Corrective Action:
All three brake lights stayed illuminated during car operation regardless of brake pedal pressed. I was able to shift and start my car without pressing the brake putting my family and other pedestrians at risk of being run over if the car shifted out of park unexpectedly. Also no warning lights were on at all, so I drove on the road with my brake lights illuminated increasing risk for injury or death in a crash. It turns out the part is a hydraulic control unit. It was reading 120psi when the pedal wasn’t even pressed. This was replaced by an independent shop and fixed the issue. I found out that there was a recall done on 2011-2022 Jeep Grand Cherokees. This recall was “Equipment Safety Recall 21A NHTSA 23E-019”. This recall calls out this exact problem for our exact model and the exact part replaced. My vehicle did not qualify for this recall for some reason which does not make sense because of the following information. The Julian date range for the failed part is 8166-9106. The part pulled out of my vehicle has a Julian date of 8228. I am more than willing to provide photos and any documentation showing this repairs high cost and that it was done. There needs to be another recall with these cars to include mine and many others as this issue could cause death of unsuspecting people around the vehicle. It’s ridiculous that my vehicle did not qualify for this recall when I have an obviously failed part that FCA knows about but refuses to fix or reimburse me for. Please investigate this and enact a recall to fix a problem that was bad enough to be recalled once for another batch of cars. There are other cars out there that could cause death or serious injury.
Additional Notes:
All three brake lights stayed illuminated during car operation regardless of brake pedal pressed. I was able to shift and start my car without pressing the brake putting my family and other pedestrians at risk of being run over if the car shifted out of park unexpectedly. Also no warning lights were on at all, so I drove on the road with my brake lights illuminated increasing risk for injury or death in a crash. It turns out the part is a hydraulic control unit. It was reading 120psi when the pedal wasn’t even pressed. This was replaced by an independent shop and fixed the issue. I found out that there was a recall done on 2011-2022 Jeep Grand Cherokees. This recall was “Equipment Safety Recall 21A NHTSA 23E-019”. This recall calls out this exact problem for our exact model and the exact part replaced. My vehicle did not qualify for this recall for some reason which does not make sense because of the following information. The Julian date range for the failed part is 8166-9106. The part pulled out of my vehicle has a Julian date of 8228. I am more than willing to provide photos and any documentation showing this repairs high cost and that it was done. There needs to be another recall with these cars to include mine and many others as this issue could cause death of unsuspecting people around the vehicle. It’s ridiculous that my vehicle did not qualify for this recall when I have an obviously failed part that FCA knows about but refuses to fix or reimburse me for. Please investigate this and enact a recall to fix a problem that was bad enough to be recalled once for another batch of cars. There are other cars out there that could cause death or serious injury.
Mfg Campaign: 11558455
Recall Date: Dec 4, 2023
Chrysler (fca Us, Llc)
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
All three brake lights stayed illuminated during car operation regardless of brake pedal pressed. I was able to shift and start my car without pressing the brake putting my family and other pedestrians at risk of being run over if the car shifted out of park unexpectedly. Also no warning lights were on at all, so I drove on the road with my brake lights illuminated increasing risk for injury or death in a crash. It turns out the part is a hydraulic control unit. It was reading 120psi when the pedal wasn’t even pressed. This was replaced by an independent shop and fixed the issue. I found out that there was a recall done on 2011-2022 Jeep Grand Cherokees. This recall was “Equipment Safety Recall 21A NHTSA 23E-019”. This recall calls out this exact problem for our exact model and the exact part replaced. My vehicle did not qualify for this recall for some reason which does not make sense because of the following information. The Julian date range for the failed part is 8166-9106. The part pulled out of my vehicle has a Julian date of 8228. I am more than willing to provide photos and any documentation showing this repairs high cost and that it was done. There needs to be another recall with these cars to include mine and many others as this issue could cause death of unsuspecting people around the vehicle. It’s ridiculous that my vehicle did not qualify for this recall when I have an obviously failed part that FCA knows about but refuses to fix or reimburse me for. Please investigate this and enact a recall to fix a problem that was bad enough to be recalled once for another batch of cars. There are other cars out there that could cause death or serious injury.
Corrective Action:
All three brake lights stayed illuminated during car operation regardless of brake pedal pressed. I was able to shift and start my car without pressing the brake putting my family and other pedestrians at risk of being run over if the car shifted out of park unexpectedly. Also no warning lights were on at all, so I drove on the road with my brake lights illuminated increasing risk for injury or death in a crash. It turns out the part is a hydraulic control unit. It was reading 120psi when the pedal wasn’t even pressed. This was replaced by an independent shop and fixed the issue. I found out that there was a recall done on 2011-2022 Jeep Grand Cherokees. This recall was “Equipment Safety Recall 21A NHTSA 23E-019”. This recall calls out this exact problem for our exact model and the exact part replaced. My vehicle did not qualify for this recall for some reason which does not make sense because of the following information. The Julian date range for the failed part is 8166-9106. The part pulled out of my vehicle has a Julian date of 8228. I am more than willing to provide photos and any documentation showing this repairs high cost and that it was done. There needs to be another recall with these cars to include mine and many others as this issue could cause death of unsuspecting people around the vehicle. It’s ridiculous that my vehicle did not qualify for this recall when I have an obviously failed part that FCA knows about but refuses to fix or reimburse me for. Please investigate this and enact a recall to fix a problem that was bad enough to be recalled once for another batch of cars. There are other cars out there that could cause death or serious injury.
Additional Notes:
All three brake lights stayed illuminated during car operation regardless of brake pedal pressed. I was able to shift and start my car without pressing the brake putting my family and other pedestrians at risk of being run over if the car shifted out of park unexpectedly. Also no warning lights were on at all, so I drove on the road with my brake lights illuminated increasing risk for injury or death in a crash. It turns out the part is a hydraulic control unit. It was reading 120psi when the pedal wasn’t even pressed. This was replaced by an independent shop and fixed the issue. I found out that there was a recall done on 2011-2022 Jeep Grand Cherokees. This recall was “Equipment Safety Recall 21A NHTSA 23E-019”. This recall calls out this exact problem for our exact model and the exact part replaced. My vehicle did not qualify for this recall for some reason which does not make sense because of the following information. The Julian date range for the failed part is 8166-9106. The part pulled out of my vehicle has a Julian date of 8228. I am more than willing to provide photos and any documentation showing this repairs high cost and that it was done. There needs to be another recall with these cars to include mine and many others as this issue could cause death of unsuspecting people around the vehicle. It’s ridiculous that my vehicle did not qualify for this recall when I have an obviously failed part that FCA knows about but refuses to fix or reimburse me for. Please investigate this and enact a recall to fix a problem that was bad enough to be recalled once for another batch of cars. There are other cars out there that could cause death or serious injury.
Mfg Campaign: 11558455
Recall Date: Dec 4, 2023
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I was just driving down the freeway and out of nowhere. My jeep started calling and hanging up and recalling everybody in my frequently called list. I tried turning off the screen, but it turned itself back on and started doing it again. Everybody who I just called over and over unintentionally. We’re trying to call me back, but it would hang up on them. It was as if a ghost was in my screen. I have not had this looked at by the dealership, but upon researching the issue it appears this is a common problem in the 2018 jeep grand Cherokee. My hands are still shaking from the incident as it was extremely unsafe and distracting. It all startled me so bad I almost drove off the road. It would’ve been one thing if I could’ve just turned it off, but the fact that I kept turning itself back on, is very disconcerting. I tried turning white screen. It was on to the radio, and then it kept changing stations on its own rapidly and repeatedly.
Corrective Action:
I was just driving down the freeway and out of nowhere. My jeep started calling and hanging up and recalling everybody in my frequently called list. I tried turning off the screen, but it turned itself back on and started doing it again. Everybody who I just called over and over unintentionally. We’re trying to call me back, but it would hang up on them. It was as if a ghost was in my screen. I have not had this looked at by the dealership, but upon researching the issue it appears this is a common problem in the 2018 jeep grand Cherokee. My hands are still shaking from the incident as it was extremely unsafe and distracting. It all startled me so bad I almost drove off the road. It would’ve been one thing if I could’ve just turned it off, but the fact that I kept turning itself back on, is very disconcerting. I tried turning white screen. It was on to the radio, and then it kept changing stations on its own rapidly and repeatedly.
Additional Notes:
I was just driving down the freeway and out of nowhere. My jeep started calling and hanging up and recalling everybody in my frequently called list. I tried turning off the screen, but it turned itself back on and started doing it again. Everybody who I just called over and over unintentionally. We’re trying to call me back, but it would hang up on them. It was as if a ghost was in my screen. I have not had this looked at by the dealership, but upon researching the issue it appears this is a common problem in the 2018 jeep grand Cherokee. My hands are still shaking from the incident as it was extremely unsafe and distracting. It all startled me so bad I almost drove off the road. It would’ve been one thing if I could’ve just turned it off, but the fact that I kept turning itself back on, is very disconcerting. I tried turning white screen. It was on to the radio, and then it kept changing stations on its own rapidly and repeatedly.
Mfg Campaign: 11557707
Recall Date: Nov 30, 2023
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Uconnect screen started to delaminate causing phantom touches. Poses a danger and safety risk to driver and passengers. “screen off” button does not work since it’s registering touch. This also causes inability to control safety features.
Corrective Action:
Uconnect screen started to delaminate causing phantom touches. Poses a danger and safety risk to driver and passengers. “screen off” button does not work since it’s registering touch. This also causes inability to control safety features.
Additional Notes:
Uconnect screen started to delaminate causing phantom touches. Poses a danger and safety risk to driver and passengers. “screen off” button does not work since it’s registering touch. This also causes inability to control safety features.
Mfg Campaign: 11556953
Recall Date: Nov 27, 2023
Chrysler (fca Us, Llc)
Defect Description:
SEATS
Potential Consequences:
passenger front headrest basically seemed to explode for no reason. Like a jack in the box. Like it sprung forward. Now you can see the insides and broken plastic pieces inside.
Corrective Action:
passenger front headrest basically seemed to explode for no reason. Like a jack in the box. Like it sprung forward. Now you can see the insides and broken plastic pieces inside.
Additional Notes:
passenger front headrest basically seemed to explode for no reason. Like a jack in the box. Like it sprung forward. Now you can see the insides and broken plastic pieces inside.
Mfg Campaign: 11557000
Recall Date: Nov 27, 2023
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The monitor/screen is delaminating. This is causing the screen to go haywire. It asks me if I want to adjust my clock setting every couple seconds which makes using the screen for anything else impossible; at times I can't adjust my heat, use the navigation system, etc. This is a known issue per numerous Jeep forums I've visited where hundreds of people are having the same issue with a defective screen on the 2018 Jeep Grand Cherokees, but Jeep still hasn't done a recall.
Corrective Action:
The monitor/screen is delaminating. This is causing the screen to go haywire. It asks me if I want to adjust my clock setting every couple seconds which makes using the screen for anything else impossible; at times I can't adjust my heat, use the navigation system, etc. This is a known issue per numerous Jeep forums I've visited where hundreds of people are having the same issue with a defective screen on the 2018 Jeep Grand Cherokees, but Jeep still hasn't done a recall.
Additional Notes:
The monitor/screen is delaminating. This is causing the screen to go haywire. It asks me if I want to adjust my clock setting every couple seconds which makes using the screen for anything else impossible; at times I can't adjust my heat, use the navigation system, etc. This is a known issue per numerous Jeep forums I've visited where hundreds of people are having the same issue with a defective screen on the 2018 Jeep Grand Cherokees, but Jeep still hasn't done a recall.
Mfg Campaign: 11556488
Recall Date: Nov 22, 2023
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Dash cover separating/bubbling from dash panel as if the adhesive under cover is releasing. My bigger concern is if the airbag had to deploy it would take/pull the entire cover of the dash instead of blowing out from its designed location possibly hindering the airbags effectiveness and safety. I know a similar recall has been issued in the past on previous model years that was a concern for this very thing.
Corrective Action:
Dash cover separating/bubbling from dash panel as if the adhesive under cover is releasing. My bigger concern is if the airbag had to deploy it would take/pull the entire cover of the dash instead of blowing out from its designed location possibly hindering the airbags effectiveness and safety. I know a similar recall has been issued in the past on previous model years that was a concern for this very thing.
Additional Notes:
Dash cover separating/bubbling from dash panel as if the adhesive under cover is releasing. My bigger concern is if the airbag had to deploy it would take/pull the entire cover of the dash instead of blowing out from its designed location possibly hindering the airbags effectiveness and safety. I know a similar recall has been issued in the past on previous model years that was a concern for this very thing.
Mfg Campaign: 11555523
Recall Date: Nov 16, 2023
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
My touchscreen has started to do "ghost touching" causing a disturbance to my driving because of being distracted. It will change the screen at any time causing a distraction it is available to be looked at at any time
Corrective Action:
My touchscreen has started to do "ghost touching" causing a disturbance to my driving because of being distracted. It will change the screen at any time causing a distraction it is available to be looked at at any time
Additional Notes:
My touchscreen has started to do "ghost touching" causing a disturbance to my driving because of being distracted. It will change the screen at any time causing a distraction it is available to be looked at at any time
Mfg Campaign: 11555033
Recall Date: Nov 14, 2023
Chrysler (fca Us, Llc)
Defect Description:
STRUCTURE:BODY
Potential Consequences:
The bolt that holds the liftgate motor on top snapped in half with trying to open. I used the button on the remote to open the lift gate. I heard a loud pop noise as it was trying to open then when I finally got it open I noticed the bolt was snapped in half. Luckily the bolt broke going up not down. If it had broken going down it could have landed on my head or one of my kids. I have reported it to the jeep dealership where I purchased my vehicle from a little over a year ago. There was no warnings prior to opening the hatch. I did some research to see if this has happen to other people and it has. Some people where not as lucky as me and had it fall on there head. The website i found this at was [XXX] and then found out the dodge durango has the same issue and the website for that is [XXX] I really hope this gets fixed and recalled before people start getting injured. It is such a small bolt for a heavy door. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
The bolt that holds the liftgate motor on top snapped in half with trying to open. I used the button on the remote to open the lift gate. I heard a loud pop noise as it was trying to open then when I finally got it open I noticed the bolt was snapped in half. Luckily the bolt broke going up not down. If it had broken going down it could have landed on my head or one of my kids. I have reported it to the jeep dealership where I purchased my vehicle from a little over a year ago. There was no warnings prior to opening the hatch. I did some research to see if this has happen to other people and it has. Some people where not as lucky as me and had it fall on there head. The website i found this at was [XXX] and then found out the dodge durango has the same issue and the website for that is [XXX] I really hope this gets fixed and recalled before people start getting injured. It is such a small bolt for a heavy door. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
The bolt that holds the liftgate motor on top snapped in half with trying to open. I used the button on the remote to open the lift gate. I heard a loud pop noise as it was trying to open then when I finally got it open I noticed the bolt was snapped in half. Luckily the bolt broke going up not down. If it had broken going down it could have landed on my head or one of my kids. I have reported it to the jeep dealership where I purchased my vehicle from a little over a year ago. There was no warnings prior to opening the hatch. I did some research to see if this has happen to other people and it has. Some people where not as lucky as me and had it fall on there head. The website i found this at was [XXX] and then found out the dodge durango has the same issue and the website for that is [XXX] I really hope this gets fixed and recalled before people start getting injured. It is such a small bolt for a heavy door. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11555050
Recall Date: Nov 14, 2023
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