Complaints & Recalls
Official Safety Recalls - Important!
1 RecallThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2020-2024 Jeep Wrangler 4XE and 2022-2024 Jeep Grand Cherokee 4XE vehicles. The high voltage battery may fail internally and lead to a vehicle fire while parked or driving.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: 95B
Recall Date: Sep 27, 2024
Consumer Complaints
45 ComplaintsChrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
On the night of [XXX], I was driving on [XXX] with my husband. I lost the ability to steer, accelerate, shift and brake the car. I was able to blast the horn or I would’ve caused a multi-car accident. Unconnect was static and jumping screens. The headlight and taillights wouldn’t stop flashing. The shifter froze up. The car showed multiple error messages, “Service Transmission Continue in D. Don’t Shift Or Turn Off Vehicle Until You Reach A Desired Location. As You May Not Be Able To Shift Again.” “Service Electronic Stability Control” “Auto Park Disabled” “Vehicle Not in Park” “Drowsy Driver Disabled” Every feature on the car disabled. I got the Jeep pulled over before I lost complete electrical, engine and battery power. Jeep Roadside Assistance would not come get us. USAA Insurance had to make two trips since the car couldn't go in neutral and had no power. They towed it to the nearest dealership. The dealership put in a new battery but that didn't work. They ran diagnostics. The valve body is faulty and shorting out which isn't allowing the car to start. This part is on backorder and will not be available for weeks. I'm waiting a month for a new part in hopes that solves the first issue. Then we see what diagnostics says about the remaining problems. I was moments away from dying along with countless others on the busiest Interstate in Texas. Jeep brand isn’t providing safety and reliability. This is a brand new vehicle that came from the factory with faulty parts. Jeep has already settled a Class Action for this same issue on the 2021-2023 Wrangler. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
On the night of [XXX], I was driving on [XXX] with my husband. I lost the ability to steer, accelerate, shift and brake the car. I was able to blast the horn or I would’ve caused a multi-car accident. Unconnect was static and jumping screens. The headlight and taillights wouldn’t stop flashing. The shifter froze up. The car showed multiple error messages, “Service Transmission Continue in D. Don’t Shift Or Turn Off Vehicle Until You Reach A Desired Location. As You May Not Be Able To Shift Again.” “Service Electronic Stability Control” “Auto Park Disabled” “Vehicle Not in Park” “Drowsy Driver Disabled” Every feature on the car disabled. I got the Jeep pulled over before I lost complete electrical, engine and battery power. Jeep Roadside Assistance would not come get us. USAA Insurance had to make two trips since the car couldn't go in neutral and had no power. They towed it to the nearest dealership. The dealership put in a new battery but that didn't work. They ran diagnostics. The valve body is faulty and shorting out which isn't allowing the car to start. This part is on backorder and will not be available for weeks. I'm waiting a month for a new part in hopes that solves the first issue. Then we see what diagnostics says about the remaining problems. I was moments away from dying along with countless others on the busiest Interstate in Texas. Jeep brand isn’t providing safety and reliability. This is a brand new vehicle that came from the factory with faulty parts. Jeep has already settled a Class Action for this same issue on the 2021-2023 Wrangler. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
On the night of [XXX], I was driving on [XXX] with my husband. I lost the ability to steer, accelerate, shift and brake the car. I was able to blast the horn or I would’ve caused a multi-car accident. Unconnect was static and jumping screens. The headlight and taillights wouldn’t stop flashing. The shifter froze up. The car showed multiple error messages, “Service Transmission Continue in D. Don’t Shift Or Turn Off Vehicle Until You Reach A Desired Location. As You May Not Be Able To Shift Again.” “Service Electronic Stability Control” “Auto Park Disabled” “Vehicle Not in Park” “Drowsy Driver Disabled” Every feature on the car disabled. I got the Jeep pulled over before I lost complete electrical, engine and battery power. Jeep Roadside Assistance would not come get us. USAA Insurance had to make two trips since the car couldn't go in neutral and had no power. They towed it to the nearest dealership. The dealership put in a new battery but that didn't work. They ran diagnostics. The valve body is faulty and shorting out which isn't allowing the car to start. This part is on backorder and will not be available for weeks. I'm waiting a month for a new part in hopes that solves the first issue. Then we see what diagnostics says about the remaining problems. I was moments away from dying along with countless others on the busiest Interstate in Texas. Jeep brand isn’t providing safety and reliability. This is a brand new vehicle that came from the factory with faulty parts. Jeep has already settled a Class Action for this same issue on the 2021-2023 Wrangler. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11620264
Recall Date: Oct 16, 2024
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
My Jeep start making a horrible grinding and clicking noise every time I turn the steering wheel. It sounded like the wheels would about to come off. It would shake violently going to the road. The A/C was not cooling. It felt super hot inside at all times. The passenger dash was making a rattle at all times. The transmission was jumping at low speeds. The hybrid electrical system wasn't charging. I called the dealership and they said these things were not normal for a brand new Jeep especially the top Summit Reserve. After inspection, I had two broken axles. Metal pieces in my A/C. The passenger instrument panel needed to replaced. The electrical system needed to replaced. The transmission fluid needed to be drained and recalibrated. The transmission continues to jump and jolt forward. The suspension is very shaky and rocky. The steering column and driver door still has a rattle.
Corrective Action:
My Jeep start making a horrible grinding and clicking noise every time I turn the steering wheel. It sounded like the wheels would about to come off. It would shake violently going to the road. The A/C was not cooling. It felt super hot inside at all times. The passenger dash was making a rattle at all times. The transmission was jumping at low speeds. The hybrid electrical system wasn't charging. I called the dealership and they said these things were not normal for a brand new Jeep especially the top Summit Reserve. After inspection, I had two broken axles. Metal pieces in my A/C. The passenger instrument panel needed to replaced. The electrical system needed to replaced. The transmission fluid needed to be drained and recalibrated. The transmission continues to jump and jolt forward. The suspension is very shaky and rocky. The steering column and driver door still has a rattle.
Additional Notes:
My Jeep start making a horrible grinding and clicking noise every time I turn the steering wheel. It sounded like the wheels would about to come off. It would shake violently going to the road. The A/C was not cooling. It felt super hot inside at all times. The passenger dash was making a rattle at all times. The transmission was jumping at low speeds. The hybrid electrical system wasn't charging. I called the dealership and they said these things were not normal for a brand new Jeep especially the top Summit Reserve. After inspection, I had two broken axles. Metal pieces in my A/C. The passenger instrument panel needed to replaced. The electrical system needed to replaced. The transmission fluid needed to be drained and recalibrated. The transmission continues to jump and jolt forward. The suspension is very shaky and rocky. The steering column and driver door still has a rattle.
Mfg Campaign: 11620266
Recall Date: Oct 16, 2024
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
My Jeep start making a horrible grinding and clicking noise every time I turn the steering wheel. It sounded like the wheels would about to come off. It would shake violently going to the road. The A/C was not cooling. It felt super hot inside at all times. The passenger dash was making a rattle at all times. The transmission was jumping at low speeds. The hybrid electrical system wasn't charging. I called the dealership and they said these things were not normal for a brand new Jeep especially the top Summit Reserve. After inspection, I had two broken axles. Metal pieces in my A/C. The passenger instrument panel needed to replaced. The electrical system needed to replaced. The transmission fluid needed to be drained and recalibrated. The transmission continues to jump and jolt forward. The suspension is very shaky and rocky. The steering column and driver door still has a rattle.
Corrective Action:
My Jeep start making a horrible grinding and clicking noise every time I turn the steering wheel. It sounded like the wheels would about to come off. It would shake violently going to the road. The A/C was not cooling. It felt super hot inside at all times. The passenger dash was making a rattle at all times. The transmission was jumping at low speeds. The hybrid electrical system wasn't charging. I called the dealership and they said these things were not normal for a brand new Jeep especially the top Summit Reserve. After inspection, I had two broken axles. Metal pieces in my A/C. The passenger instrument panel needed to replaced. The electrical system needed to replaced. The transmission fluid needed to be drained and recalibrated. The transmission continues to jump and jolt forward. The suspension is very shaky and rocky. The steering column and driver door still has a rattle.
Additional Notes:
My Jeep start making a horrible grinding and clicking noise every time I turn the steering wheel. It sounded like the wheels would about to come off. It would shake violently going to the road. The A/C was not cooling. It felt super hot inside at all times. The passenger dash was making a rattle at all times. The transmission was jumping at low speeds. The hybrid electrical system wasn't charging. I called the dealership and they said these things were not normal for a brand new Jeep especially the top Summit Reserve. After inspection, I had two broken axles. Metal pieces in my A/C. The passenger instrument panel needed to replaced. The electrical system needed to replaced. The transmission fluid needed to be drained and recalibrated. The transmission continues to jump and jolt forward. The suspension is very shaky and rocky. The steering column and driver door still has a rattle.
Mfg Campaign: 11620266
Recall Date: Oct 16, 2024
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I want to make sure my vehicle is not part of the others that have a software malfunction affecting the battery resulting in fire.
Corrective Action:
I want to make sure my vehicle is not part of the others that have a software malfunction affecting the battery resulting in fire.
Additional Notes:
I want to make sure my vehicle is not part of the others that have a software malfunction affecting the battery resulting in fire.
Mfg Campaign: 11618665
Recall Date: Oct 8, 2024
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2024 Jeep Grand Cherokee. The contact stated that while driving 60-70 MPH, the instrument panel became inoperable and was no longer illuminated. The failure caused the Back Over Prevention camera, Lane Departure Assist, and other safety systems within the vehicle to be inoperable. The instrument panel was flickering and illuminated; however, there were times when the system had to be restarted. The vehicle was taken to the dealer to be diagnosed; however, the cause of the failure could not be determined. The dealer was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 34,000.
Corrective Action:
The contact owns a 2024 Jeep Grand Cherokee. The contact stated that while driving 60-70 MPH, the instrument panel became inoperable and was no longer illuminated. The failure caused the Back Over Prevention camera, Lane Departure Assist, and other safety systems within the vehicle to be inoperable. The instrument panel was flickering and illuminated; however, there were times when the system had to be restarted. The vehicle was taken to the dealer to be diagnosed; however, the cause of the failure could not be determined. The dealer was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 34,000.
Additional Notes:
The contact owns a 2024 Jeep Grand Cherokee. The contact stated that while driving 60-70 MPH, the instrument panel became inoperable and was no longer illuminated. The failure caused the Back Over Prevention camera, Lane Departure Assist, and other safety systems within the vehicle to be inoperable. The instrument panel was flickering and illuminated; however, there were times when the system had to be restarted. The vehicle was taken to the dealer to be diagnosed; however, the cause of the failure could not be determined. The dealer was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 34,000.
Mfg Campaign: 11617667
Recall Date: Oct 2, 2024
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
1. Unknown - clunking noise in front driver side. May be related to “Part 573 Safety Recall” with the pinch bolt. Experiencing similar issues as described in this recall report. 2. Unknown - intermittent failure of the “active lane management” system. System will stop working and become unavailable while driving. 3. Unknown - Cylinder 3 injector circuit failure. Intermittent issue. Check engine light activates and is on for a couple days then goes off. Error code: P02F0.
Corrective Action:
1. Unknown - clunking noise in front driver side. May be related to “Part 573 Safety Recall” with the pinch bolt. Experiencing similar issues as described in this recall report. 2. Unknown - intermittent failure of the “active lane management” system. System will stop working and become unavailable while driving. 3. Unknown - Cylinder 3 injector circuit failure. Intermittent issue. Check engine light activates and is on for a couple days then goes off. Error code: P02F0.
Additional Notes:
1. Unknown - clunking noise in front driver side. May be related to “Part 573 Safety Recall” with the pinch bolt. Experiencing similar issues as described in this recall report. 2. Unknown - intermittent failure of the “active lane management” system. System will stop working and become unavailable while driving. 3. Unknown - Cylinder 3 injector circuit failure. Intermittent issue. Check engine light activates and is on for a couple days then goes off. Error code: P02F0.
Mfg Campaign: 11615084
Recall Date: Sep 17, 2024
Chrysler (fca Us, Llc)
Defect Description:
LANE DEPARTURE: ASSIST
Potential Consequences:
1. Unknown - clunking noise in front driver side. May be related to “Part 573 Safety Recall” with the pinch bolt. Experiencing similar issues as described in this recall report. 2. Unknown - intermittent failure of the “active lane management” system. System will stop working and become unavailable while driving. 3. Unknown - Cylinder 3 injector circuit failure. Intermittent issue. Check engine light activates and is on for a couple days then goes off. Error code: P02F0.
Corrective Action:
1. Unknown - clunking noise in front driver side. May be related to “Part 573 Safety Recall” with the pinch bolt. Experiencing similar issues as described in this recall report. 2. Unknown - intermittent failure of the “active lane management” system. System will stop working and become unavailable while driving. 3. Unknown - Cylinder 3 injector circuit failure. Intermittent issue. Check engine light activates and is on for a couple days then goes off. Error code: P02F0.
Additional Notes:
1. Unknown - clunking noise in front driver side. May be related to “Part 573 Safety Recall” with the pinch bolt. Experiencing similar issues as described in this recall report. 2. Unknown - intermittent failure of the “active lane management” system. System will stop working and become unavailable while driving. 3. Unknown - Cylinder 3 injector circuit failure. Intermittent issue. Check engine light activates and is on for a couple days then goes off. Error code: P02F0.
Mfg Campaign: 11615084
Recall Date: Sep 17, 2024
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
1. Unknown - clunking noise in front driver side. May be related to “Part 573 Safety Recall” with the pinch bolt. Experiencing similar issues as described in this recall report. 2. Unknown - intermittent failure of the “active lane management” system. System will stop working and become unavailable while driving. 3. Unknown - Cylinder 3 injector circuit failure. Intermittent issue. Check engine light activates and is on for a couple days then goes off. Error code: P02F0.
Corrective Action:
1. Unknown - clunking noise in front driver side. May be related to “Part 573 Safety Recall” with the pinch bolt. Experiencing similar issues as described in this recall report. 2. Unknown - intermittent failure of the “active lane management” system. System will stop working and become unavailable while driving. 3. Unknown - Cylinder 3 injector circuit failure. Intermittent issue. Check engine light activates and is on for a couple days then goes off. Error code: P02F0.
Additional Notes:
1. Unknown - clunking noise in front driver side. May be related to “Part 573 Safety Recall” with the pinch bolt. Experiencing similar issues as described in this recall report. 2. Unknown - intermittent failure of the “active lane management” system. System will stop working and become unavailable while driving. 3. Unknown - Cylinder 3 injector circuit failure. Intermittent issue. Check engine light activates and is on for a couple days then goes off. Error code: P02F0.
Mfg Campaign: 11615084
Recall Date: Sep 17, 2024
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
Vehicle acceleration stops at high altitudes which causes the vehicle to suddenly maintain lower gear and speeds while driving on interstate/highway. Vehicle had accelerator replaced by delearship at 1,406 miles, however the issue continued. Dealership is now replacing turbocharger engine after reporting failure at 3,500 miles.
Corrective Action:
Vehicle acceleration stops at high altitudes which causes the vehicle to suddenly maintain lower gear and speeds while driving on interstate/highway. Vehicle had accelerator replaced by delearship at 1,406 miles, however the issue continued. Dealership is now replacing turbocharger engine after reporting failure at 3,500 miles.
Additional Notes:
Vehicle acceleration stops at high altitudes which causes the vehicle to suddenly maintain lower gear and speeds while driving on interstate/highway. Vehicle had accelerator replaced by delearship at 1,406 miles, however the issue continued. Dealership is now replacing turbocharger engine after reporting failure at 3,500 miles.
Mfg Campaign: 11613468
Recall Date: Sep 9, 2024
Chrysler (fca Us, Llc)
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
Vehicle acceleration stops at high altitudes which causes the vehicle to suddenly maintain lower gear and speeds while driving on interstate/highway. Vehicle had accelerator replaced by delearship at 1,406 miles, however the issue continued. Dealership is now replacing turbocharger engine after reporting failure at 3,500 miles.
Corrective Action:
Vehicle acceleration stops at high altitudes which causes the vehicle to suddenly maintain lower gear and speeds while driving on interstate/highway. Vehicle had accelerator replaced by delearship at 1,406 miles, however the issue continued. Dealership is now replacing turbocharger engine after reporting failure at 3,500 miles.
Additional Notes:
Vehicle acceleration stops at high altitudes which causes the vehicle to suddenly maintain lower gear and speeds while driving on interstate/highway. Vehicle had accelerator replaced by delearship at 1,406 miles, however the issue continued. Dealership is now replacing turbocharger engine after reporting failure at 3,500 miles.
Mfg Campaign: 11613468
Recall Date: Sep 9, 2024
Chrysler (fca Us, Llc)
Defect Description:
STRUCTURE:BODY
Potential Consequences:
Upon having the baseplate to tow this vehicle behind our motorhome, it was discovered the bolts to attach the bumper plate to the rightaide frame of the vehicle were missing. The dealer furnished the required bolts for proper installation. In my opinion the crash safety of the vehicle was compromised by not having adequate connections.
Corrective Action:
Upon having the baseplate to tow this vehicle behind our motorhome, it was discovered the bolts to attach the bumper plate to the rightaide frame of the vehicle were missing. The dealer furnished the required bolts for proper installation. In my opinion the crash safety of the vehicle was compromised by not having adequate connections.
Additional Notes:
Upon having the baseplate to tow this vehicle behind our motorhome, it was discovered the bolts to attach the bumper plate to the rightaide frame of the vehicle were missing. The dealer furnished the required bolts for proper installation. In my opinion the crash safety of the vehicle was compromised by not having adequate connections.
Mfg Campaign: 11587658
Recall Date: May 8, 2024
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
1) Car shuts off automatically when driving. The only option to start engine again is to shut off the engine and restart. 2) Car hesitate when gas engine is communicating with electric battery. Car acts like it is is neutral for about 5 seconds The both issues listed above creates a serious safety risk as there is no option to accelerate while driving on a highway or city street. It creates a safety risk for my family and drivers that are behind me since other drivers have to come to an abrupt stop. The engine turned off while I was driving my daughters to school and we came within inches of being hit by a tractor trailer. That is why I am writing this message. This is a serious safety risk and I do not trust this vehicle. I took the car back to the dealership and I was told that the issue is a characteristics of a hybrid. They were not able to replicate the issue but they are aware of the issue since others customers had the same complaint. The engine shut off and engine stall happened 3 more times after this visit so I am now going back to see what options I have to get out of this lease. The episodes happened so fast that I do not recall if a warning light came on. It is a very scary moment when you have your family in the car and the engine shuts off for no reason. Fortunately there has been no accident YET but as mentioned I am going to try my best to get out of this lease.
Corrective Action:
1) Car shuts off automatically when driving. The only option to start engine again is to shut off the engine and restart. 2) Car hesitate when gas engine is communicating with electric battery. Car acts like it is is neutral for about 5 seconds The both issues listed above creates a serious safety risk as there is no option to accelerate while driving on a highway or city street. It creates a safety risk for my family and drivers that are behind me since other drivers have to come to an abrupt stop. The engine turned off while I was driving my daughters to school and we came within inches of being hit by a tractor trailer. That is why I am writing this message. This is a serious safety risk and I do not trust this vehicle. I took the car back to the dealership and I was told that the issue is a characteristics of a hybrid. They were not able to replicate the issue but they are aware of the issue since others customers had the same complaint. The engine shut off and engine stall happened 3 more times after this visit so I am now going back to see what options I have to get out of this lease. The episodes happened so fast that I do not recall if a warning light came on. It is a very scary moment when you have your family in the car and the engine shuts off for no reason. Fortunately there has been no accident YET but as mentioned I am going to try my best to get out of this lease.
Additional Notes:
1) Car shuts off automatically when driving. The only option to start engine again is to shut off the engine and restart. 2) Car hesitate when gas engine is communicating with electric battery. Car acts like it is is neutral for about 5 seconds The both issues listed above creates a serious safety risk as there is no option to accelerate while driving on a highway or city street. It creates a safety risk for my family and drivers that are behind me since other drivers have to come to an abrupt stop. The engine turned off while I was driving my daughters to school and we came within inches of being hit by a tractor trailer. That is why I am writing this message. This is a serious safety risk and I do not trust this vehicle. I took the car back to the dealership and I was told that the issue is a characteristics of a hybrid. They were not able to replicate the issue but they are aware of the issue since others customers had the same complaint. The engine shut off and engine stall happened 3 more times after this visit so I am now going back to see what options I have to get out of this lease. The episodes happened so fast that I do not recall if a warning light came on. It is a very scary moment when you have your family in the car and the engine shuts off for no reason. Fortunately there has been no accident YET but as mentioned I am going to try my best to get out of this lease.
Mfg Campaign: 11586971
Recall Date: May 4, 2024
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
1) Car shuts off automatically when driving. The only option to start engine again is to shut off the engine and restart. 2) Car hesitate when gas engine is communicating with electric battery. Car acts like it is is neutral for about 5 seconds The both issues listed above creates a serious safety risk as there is no option to accelerate while driving on a highway or city street. It creates a safety risk for my family and drivers that are behind me since other drivers have to come to an abrupt stop. The engine turned off while I was driving my daughters to school and we came within inches of being hit by a tractor trailer. That is why I am writing this message. This is a serious safety risk and I do not trust this vehicle. I took the car back to the dealership and I was told that the issue is a characteristics of a hybrid. They were not able to replicate the issue but they are aware of the issue since others customers had the same complaint. The engine shut off and engine stall happened 3 more times after this visit so I am now going back to see what options I have to get out of this lease. The episodes happened so fast that I do not recall if a warning light came on. It is a very scary moment when you have your family in the car and the engine shuts off for no reason. Fortunately there has been no accident YET but as mentioned I am going to try my best to get out of this lease.
Corrective Action:
1) Car shuts off automatically when driving. The only option to start engine again is to shut off the engine and restart. 2) Car hesitate when gas engine is communicating with electric battery. Car acts like it is is neutral for about 5 seconds The both issues listed above creates a serious safety risk as there is no option to accelerate while driving on a highway or city street. It creates a safety risk for my family and drivers that are behind me since other drivers have to come to an abrupt stop. The engine turned off while I was driving my daughters to school and we came within inches of being hit by a tractor trailer. That is why I am writing this message. This is a serious safety risk and I do not trust this vehicle. I took the car back to the dealership and I was told that the issue is a characteristics of a hybrid. They were not able to replicate the issue but they are aware of the issue since others customers had the same complaint. The engine shut off and engine stall happened 3 more times after this visit so I am now going back to see what options I have to get out of this lease. The episodes happened so fast that I do not recall if a warning light came on. It is a very scary moment when you have your family in the car and the engine shuts off for no reason. Fortunately there has been no accident YET but as mentioned I am going to try my best to get out of this lease.
Additional Notes:
1) Car shuts off automatically when driving. The only option to start engine again is to shut off the engine and restart. 2) Car hesitate when gas engine is communicating with electric battery. Car acts like it is is neutral for about 5 seconds The both issues listed above creates a serious safety risk as there is no option to accelerate while driving on a highway or city street. It creates a safety risk for my family and drivers that are behind me since other drivers have to come to an abrupt stop. The engine turned off while I was driving my daughters to school and we came within inches of being hit by a tractor trailer. That is why I am writing this message. This is a serious safety risk and I do not trust this vehicle. I took the car back to the dealership and I was told that the issue is a characteristics of a hybrid. They were not able to replicate the issue but they are aware of the issue since others customers had the same complaint. The engine shut off and engine stall happened 3 more times after this visit so I am now going back to see what options I have to get out of this lease. The episodes happened so fast that I do not recall if a warning light came on. It is a very scary moment when you have your family in the car and the engine shuts off for no reason. Fortunately there has been no accident YET but as mentioned I am going to try my best to get out of this lease.
Mfg Campaign: 11586971
Recall Date: May 4, 2024
Chrysler (fca Us, Llc)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
1) Car shuts off automatically when driving. The only option to start engine again is to shut off the engine and restart. 2) Car hesitate when gas engine is communicating with electric battery. Car acts like it is is neutral for about 5 seconds The both issues listed above creates a serious safety risk as there is no option to accelerate while driving on a highway or city street. It creates a safety risk for my family and drivers that are behind me since other drivers have to come to an abrupt stop. The engine turned off while I was driving my daughters to school and we came within inches of being hit by a tractor trailer. That is why I am writing this message. This is a serious safety risk and I do not trust this vehicle. I took the car back to the dealership and I was told that the issue is a characteristics of a hybrid. They were not able to replicate the issue but they are aware of the issue since others customers had the same complaint. The engine shut off and engine stall happened 3 more times after this visit so I am now going back to see what options I have to get out of this lease. The episodes happened so fast that I do not recall if a warning light came on. It is a very scary moment when you have your family in the car and the engine shuts off for no reason. Fortunately there has been no accident YET but as mentioned I am going to try my best to get out of this lease.
Corrective Action:
1) Car shuts off automatically when driving. The only option to start engine again is to shut off the engine and restart. 2) Car hesitate when gas engine is communicating with electric battery. Car acts like it is is neutral for about 5 seconds The both issues listed above creates a serious safety risk as there is no option to accelerate while driving on a highway or city street. It creates a safety risk for my family and drivers that are behind me since other drivers have to come to an abrupt stop. The engine turned off while I was driving my daughters to school and we came within inches of being hit by a tractor trailer. That is why I am writing this message. This is a serious safety risk and I do not trust this vehicle. I took the car back to the dealership and I was told that the issue is a characteristics of a hybrid. They were not able to replicate the issue but they are aware of the issue since others customers had the same complaint. The engine shut off and engine stall happened 3 more times after this visit so I am now going back to see what options I have to get out of this lease. The episodes happened so fast that I do not recall if a warning light came on. It is a very scary moment when you have your family in the car and the engine shuts off for no reason. Fortunately there has been no accident YET but as mentioned I am going to try my best to get out of this lease.
Additional Notes:
1) Car shuts off automatically when driving. The only option to start engine again is to shut off the engine and restart. 2) Car hesitate when gas engine is communicating with electric battery. Car acts like it is is neutral for about 5 seconds The both issues listed above creates a serious safety risk as there is no option to accelerate while driving on a highway or city street. It creates a safety risk for my family and drivers that are behind me since other drivers have to come to an abrupt stop. The engine turned off while I was driving my daughters to school and we came within inches of being hit by a tractor trailer. That is why I am writing this message. This is a serious safety risk and I do not trust this vehicle. I took the car back to the dealership and I was told that the issue is a characteristics of a hybrid. They were not able to replicate the issue but they are aware of the issue since others customers had the same complaint. The engine shut off and engine stall happened 3 more times after this visit so I am now going back to see what options I have to get out of this lease. The episodes happened so fast that I do not recall if a warning light came on. It is a very scary moment when you have your family in the car and the engine shuts off for no reason. Fortunately there has been no accident YET but as mentioned I am going to try my best to get out of this lease.
Mfg Campaign: 11586971
Recall Date: May 4, 2024
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Sudden faults while driving. Power Steering Unavailable, Active Lane Assist disabled, Auto Park Disabled, SOS calling unavailable, passenger airbag fault,
Corrective Action:
Sudden faults while driving. Power Steering Unavailable, Active Lane Assist disabled, Auto Park Disabled, SOS calling unavailable, passenger airbag fault,
Additional Notes:
Sudden faults while driving. Power Steering Unavailable, Active Lane Assist disabled, Auto Park Disabled, SOS calling unavailable, passenger airbag fault,
Mfg Campaign: 11579059
Recall Date: Mar 23, 2024
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
Sudden faults while driving. Power Steering Unavailable, Active Lane Assist disabled, Auto Park Disabled, SOS calling unavailable, passenger airbag fault,
Corrective Action:
Sudden faults while driving. Power Steering Unavailable, Active Lane Assist disabled, Auto Park Disabled, SOS calling unavailable, passenger airbag fault,
Additional Notes:
Sudden faults while driving. Power Steering Unavailable, Active Lane Assist disabled, Auto Park Disabled, SOS calling unavailable, passenger airbag fault,
Mfg Campaign: 11579059
Recall Date: Mar 23, 2024
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
This is a followup to complaints 11574396 & 11574483. I was advised by service that the vehicle passed an inspection and it was ready for pickup. I went to the service department to pick up the vehicle. The service manager advised me that the vehicle was properly wired, and that he believed the problems that I have experienced were resolved through software updates. He also advised me that he believed the issue of the vehicle not accelerating past 29 mph was due to the vehicle being placed into manual mode through the vehicle's paddle shifters, because 29 mph is the limitation for 1st gear. I advised him that I never used the paddle shifters, but he insisted that I must have hit them by accident. He also advised me that in the event the vehicle enters manual mode, I can exit that mode by holding down the right paddle. I took back possession of the vehicle and began to drive home. I did not even make it half a mile before the vehicle once again began to experience serious malfunctions. The engine once again shut off while driving. I pulled onto the swale. Once again, the "D" was blinking on both the shifter knob and the driver info panel screen. There were numerous error messages and icons displayed. This included the check engine light, battery warning light, check hybrid electrical system light and warning (wrench with lightning bolt), and service electronic stability control warning. The vehicle also stated that the auto emergency braking system was engaged in active braking, despite the fact I was not near any other vehicle or object. There were other warning messages that displayed but that cycled through too quickly for me to read or photograph them. After restarting the car, once again, the vehicle would not accelerate past 29 mph. The screen showed the vehicle was in manual mode, in 1st gear. I could not return to manual mode. The service manager has indicated that engineering technicians must be brought in.
Corrective Action:
This is a followup to complaints 11574396 & 11574483. I was advised by service that the vehicle passed an inspection and it was ready for pickup. I went to the service department to pick up the vehicle. The service manager advised me that the vehicle was properly wired, and that he believed the problems that I have experienced were resolved through software updates. He also advised me that he believed the issue of the vehicle not accelerating past 29 mph was due to the vehicle being placed into manual mode through the vehicle's paddle shifters, because 29 mph is the limitation for 1st gear. I advised him that I never used the paddle shifters, but he insisted that I must have hit them by accident. He also advised me that in the event the vehicle enters manual mode, I can exit that mode by holding down the right paddle. I took back possession of the vehicle and began to drive home. I did not even make it half a mile before the vehicle once again began to experience serious malfunctions. The engine once again shut off while driving. I pulled onto the swale. Once again, the "D" was blinking on both the shifter knob and the driver info panel screen. There were numerous error messages and icons displayed. This included the check engine light, battery warning light, check hybrid electrical system light and warning (wrench with lightning bolt), and service electronic stability control warning. The vehicle also stated that the auto emergency braking system was engaged in active braking, despite the fact I was not near any other vehicle or object. There were other warning messages that displayed but that cycled through too quickly for me to read or photograph them. After restarting the car, once again, the vehicle would not accelerate past 29 mph. The screen showed the vehicle was in manual mode, in 1st gear. I could not return to manual mode. The service manager has indicated that engineering technicians must be brought in.
Additional Notes:
This is a followup to complaints 11574396 & 11574483. I was advised by service that the vehicle passed an inspection and it was ready for pickup. I went to the service department to pick up the vehicle. The service manager advised me that the vehicle was properly wired, and that he believed the problems that I have experienced were resolved through software updates. He also advised me that he believed the issue of the vehicle not accelerating past 29 mph was due to the vehicle being placed into manual mode through the vehicle's paddle shifters, because 29 mph is the limitation for 1st gear. I advised him that I never used the paddle shifters, but he insisted that I must have hit them by accident. He also advised me that in the event the vehicle enters manual mode, I can exit that mode by holding down the right paddle. I took back possession of the vehicle and began to drive home. I did not even make it half a mile before the vehicle once again began to experience serious malfunctions. The engine once again shut off while driving. I pulled onto the swale. Once again, the "D" was blinking on both the shifter knob and the driver info panel screen. There were numerous error messages and icons displayed. This included the check engine light, battery warning light, check hybrid electrical system light and warning (wrench with lightning bolt), and service electronic stability control warning. The vehicle also stated that the auto emergency braking system was engaged in active braking, despite the fact I was not near any other vehicle or object. There were other warning messages that displayed but that cycled through too quickly for me to read or photograph them. After restarting the car, once again, the vehicle would not accelerate past 29 mph. The screen showed the vehicle was in manual mode, in 1st gear. I could not return to manual mode. The service manager has indicated that engineering technicians must be brought in.
Mfg Campaign: 11574874
Recall Date: Mar 1, 2024
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
This is a followup to complaints 11574396 & 11574483. I was advised by service that the vehicle passed an inspection and it was ready for pickup. I went to the service department to pick up the vehicle. The service manager advised me that the vehicle was properly wired, and that he believed the problems that I have experienced were resolved through software updates. He also advised me that he believed the issue of the vehicle not accelerating past 29 mph was due to the vehicle being placed into manual mode through the vehicle's paddle shifters, because 29 mph is the limitation for 1st gear. I advised him that I never used the paddle shifters, but he insisted that I must have hit them by accident. He also advised me that in the event the vehicle enters manual mode, I can exit that mode by holding down the right paddle. I took back possession of the vehicle and began to drive home. I did not even make it half a mile before the vehicle once again began to experience serious malfunctions. The engine once again shut off while driving. I pulled onto the swale. Once again, the "D" was blinking on both the shifter knob and the driver info panel screen. There were numerous error messages and icons displayed. This included the check engine light, battery warning light, check hybrid electrical system light and warning (wrench with lightning bolt), and service electronic stability control warning. The vehicle also stated that the auto emergency braking system was engaged in active braking, despite the fact I was not near any other vehicle or object. There were other warning messages that displayed but that cycled through too quickly for me to read or photograph them. After restarting the car, once again, the vehicle would not accelerate past 29 mph. The screen showed the vehicle was in manual mode, in 1st gear. I could not return to manual mode. The service manager has indicated that engineering technicians must be brought in.
Corrective Action:
This is a followup to complaints 11574396 & 11574483. I was advised by service that the vehicle passed an inspection and it was ready for pickup. I went to the service department to pick up the vehicle. The service manager advised me that the vehicle was properly wired, and that he believed the problems that I have experienced were resolved through software updates. He also advised me that he believed the issue of the vehicle not accelerating past 29 mph was due to the vehicle being placed into manual mode through the vehicle's paddle shifters, because 29 mph is the limitation for 1st gear. I advised him that I never used the paddle shifters, but he insisted that I must have hit them by accident. He also advised me that in the event the vehicle enters manual mode, I can exit that mode by holding down the right paddle. I took back possession of the vehicle and began to drive home. I did not even make it half a mile before the vehicle once again began to experience serious malfunctions. The engine once again shut off while driving. I pulled onto the swale. Once again, the "D" was blinking on both the shifter knob and the driver info panel screen. There were numerous error messages and icons displayed. This included the check engine light, battery warning light, check hybrid electrical system light and warning (wrench with lightning bolt), and service electronic stability control warning. The vehicle also stated that the auto emergency braking system was engaged in active braking, despite the fact I was not near any other vehicle or object. There were other warning messages that displayed but that cycled through too quickly for me to read or photograph them. After restarting the car, once again, the vehicle would not accelerate past 29 mph. The screen showed the vehicle was in manual mode, in 1st gear. I could not return to manual mode. The service manager has indicated that engineering technicians must be brought in.
Additional Notes:
This is a followup to complaints 11574396 & 11574483. I was advised by service that the vehicle passed an inspection and it was ready for pickup. I went to the service department to pick up the vehicle. The service manager advised me that the vehicle was properly wired, and that he believed the problems that I have experienced were resolved through software updates. He also advised me that he believed the issue of the vehicle not accelerating past 29 mph was due to the vehicle being placed into manual mode through the vehicle's paddle shifters, because 29 mph is the limitation for 1st gear. I advised him that I never used the paddle shifters, but he insisted that I must have hit them by accident. He also advised me that in the event the vehicle enters manual mode, I can exit that mode by holding down the right paddle. I took back possession of the vehicle and began to drive home. I did not even make it half a mile before the vehicle once again began to experience serious malfunctions. The engine once again shut off while driving. I pulled onto the swale. Once again, the "D" was blinking on both the shifter knob and the driver info panel screen. There were numerous error messages and icons displayed. This included the check engine light, battery warning light, check hybrid electrical system light and warning (wrench with lightning bolt), and service electronic stability control warning. The vehicle also stated that the auto emergency braking system was engaged in active braking, despite the fact I was not near any other vehicle or object. There were other warning messages that displayed but that cycled through too quickly for me to read or photograph them. After restarting the car, once again, the vehicle would not accelerate past 29 mph. The screen showed the vehicle was in manual mode, in 1st gear. I could not return to manual mode. The service manager has indicated that engineering technicians must be brought in.
Mfg Campaign: 11574874
Recall Date: Mar 1, 2024
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
This is a followup to complaints 11574396 & 11574483. I was advised by service that the vehicle passed an inspection and it was ready for pickup. I went to the service department to pick up the vehicle. The service manager advised me that the vehicle was properly wired, and that he believed the problems that I have experienced were resolved through software updates. He also advised me that he believed the issue of the vehicle not accelerating past 29 mph was due to the vehicle being placed into manual mode through the vehicle's paddle shifters, because 29 mph is the limitation for 1st gear. I advised him that I never used the paddle shifters, but he insisted that I must have hit them by accident. He also advised me that in the event the vehicle enters manual mode, I can exit that mode by holding down the right paddle. I took back possession of the vehicle and began to drive home. I did not even make it half a mile before the vehicle once again began to experience serious malfunctions. The engine once again shut off while driving. I pulled onto the swale. Once again, the "D" was blinking on both the shifter knob and the driver info panel screen. There were numerous error messages and icons displayed. This included the check engine light, battery warning light, check hybrid electrical system light and warning (wrench with lightning bolt), and service electronic stability control warning. The vehicle also stated that the auto emergency braking system was engaged in active braking, despite the fact I was not near any other vehicle or object. There were other warning messages that displayed but that cycled through too quickly for me to read or photograph them. After restarting the car, once again, the vehicle would not accelerate past 29 mph. The screen showed the vehicle was in manual mode, in 1st gear. I could not return to manual mode. The service manager has indicated that engineering technicians must be brought in.
Corrective Action:
This is a followup to complaints 11574396 & 11574483. I was advised by service that the vehicle passed an inspection and it was ready for pickup. I went to the service department to pick up the vehicle. The service manager advised me that the vehicle was properly wired, and that he believed the problems that I have experienced were resolved through software updates. He also advised me that he believed the issue of the vehicle not accelerating past 29 mph was due to the vehicle being placed into manual mode through the vehicle's paddle shifters, because 29 mph is the limitation for 1st gear. I advised him that I never used the paddle shifters, but he insisted that I must have hit them by accident. He also advised me that in the event the vehicle enters manual mode, I can exit that mode by holding down the right paddle. I took back possession of the vehicle and began to drive home. I did not even make it half a mile before the vehicle once again began to experience serious malfunctions. The engine once again shut off while driving. I pulled onto the swale. Once again, the "D" was blinking on both the shifter knob and the driver info panel screen. There were numerous error messages and icons displayed. This included the check engine light, battery warning light, check hybrid electrical system light and warning (wrench with lightning bolt), and service electronic stability control warning. The vehicle also stated that the auto emergency braking system was engaged in active braking, despite the fact I was not near any other vehicle or object. There were other warning messages that displayed but that cycled through too quickly for me to read or photograph them. After restarting the car, once again, the vehicle would not accelerate past 29 mph. The screen showed the vehicle was in manual mode, in 1st gear. I could not return to manual mode. The service manager has indicated that engineering technicians must be brought in.
Additional Notes:
This is a followup to complaints 11574396 & 11574483. I was advised by service that the vehicle passed an inspection and it was ready for pickup. I went to the service department to pick up the vehicle. The service manager advised me that the vehicle was properly wired, and that he believed the problems that I have experienced were resolved through software updates. He also advised me that he believed the issue of the vehicle not accelerating past 29 mph was due to the vehicle being placed into manual mode through the vehicle's paddle shifters, because 29 mph is the limitation for 1st gear. I advised him that I never used the paddle shifters, but he insisted that I must have hit them by accident. He also advised me that in the event the vehicle enters manual mode, I can exit that mode by holding down the right paddle. I took back possession of the vehicle and began to drive home. I did not even make it half a mile before the vehicle once again began to experience serious malfunctions. The engine once again shut off while driving. I pulled onto the swale. Once again, the "D" was blinking on both the shifter knob and the driver info panel screen. There were numerous error messages and icons displayed. This included the check engine light, battery warning light, check hybrid electrical system light and warning (wrench with lightning bolt), and service electronic stability control warning. The vehicle also stated that the auto emergency braking system was engaged in active braking, despite the fact I was not near any other vehicle or object. There were other warning messages that displayed but that cycled through too quickly for me to read or photograph them. After restarting the car, once again, the vehicle would not accelerate past 29 mph. The screen showed the vehicle was in manual mode, in 1st gear. I could not return to manual mode. The service manager has indicated that engineering technicians must be brought in.
Mfg Campaign: 11574874
Recall Date: Mar 1, 2024
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
This report involves a vehicle that was leased new from a dealership less a week ago. This vehicle has barely 200 miles on the odometer. While driving in electric mode, the engine completely shut off. The car shifted into park in the middle of traffic. I couldn’t shift it out of park — not even into neutral to push the car off the street. The screen was telling me to press the brake and the start button, as if I was starting the engine. But doing those things did nothing. I couldn’t start the engine, and I also couldn’t turn the car off. The infotainment system was still running. Eventually, the passenger opened the door, which caused the car to turn off. From there I was able to restart the engine. I then drove home in hybrid/gas mode. The check engine light was on the entire ride back, and it remains on the next day. One other thing. In the few days I’ve had this car, there have already been 5 or 6 times where electric mode shuts off while I’m driving, even if I still have battery left, and the car shifts into hybrid/gas mode. A message will appear telling me that electric mode is temporarily unavailable. When that happens, I have to wait several minutes to try to put electric mode back on, otherwise it won’t work.
Corrective Action:
This report involves a vehicle that was leased new from a dealership less a week ago. This vehicle has barely 200 miles on the odometer. While driving in electric mode, the engine completely shut off. The car shifted into park in the middle of traffic. I couldn’t shift it out of park — not even into neutral to push the car off the street. The screen was telling me to press the brake and the start button, as if I was starting the engine. But doing those things did nothing. I couldn’t start the engine, and I also couldn’t turn the car off. The infotainment system was still running. Eventually, the passenger opened the door, which caused the car to turn off. From there I was able to restart the engine. I then drove home in hybrid/gas mode. The check engine light was on the entire ride back, and it remains on the next day. One other thing. In the few days I’ve had this car, there have already been 5 or 6 times where electric mode shuts off while I’m driving, even if I still have battery left, and the car shifts into hybrid/gas mode. A message will appear telling me that electric mode is temporarily unavailable. When that happens, I have to wait several minutes to try to put electric mode back on, otherwise it won’t work.
Additional Notes:
This report involves a vehicle that was leased new from a dealership less a week ago. This vehicle has barely 200 miles on the odometer. While driving in electric mode, the engine completely shut off. The car shifted into park in the middle of traffic. I couldn’t shift it out of park — not even into neutral to push the car off the street. The screen was telling me to press the brake and the start button, as if I was starting the engine. But doing those things did nothing. I couldn’t start the engine, and I also couldn’t turn the car off. The infotainment system was still running. Eventually, the passenger opened the door, which caused the car to turn off. From there I was able to restart the engine. I then drove home in hybrid/gas mode. The check engine light was on the entire ride back, and it remains on the next day. One other thing. In the few days I’ve had this car, there have already been 5 or 6 times where electric mode shuts off while I’m driving, even if I still have battery left, and the car shifts into hybrid/gas mode. A message will appear telling me that electric mode is temporarily unavailable. When that happens, I have to wait several minutes to try to put electric mode back on, otherwise it won’t work.
Mfg Campaign: 11574396
Recall Date: Feb 28, 2024
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