Complaints & Recalls
Official Safety Recalls - Important!
6 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2020-2024 Jeep Gladiator and 2018-2024 Jeep Wrangler vehicles. The instrument panel cluster may experience an internal short circuit and fail. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 101, "Controls and Displays."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 30B
Recall Date: Sep 5, 2024
Chrysler (fca Us, Llc) (stellantis)
Safety Issue:
Chrysler (FCA US, LLC) (Stellantis) is recalling certain 2023-2024 Ram 1500, Jeep Wrangler, Jeep Wagoneer, Jeep Grand Wagoneer, Chrysler Pacifica, Ram 3500, Ram 3500 cab chassis, Ram 2500, Ram 4500 cab chassis, Ram 5500 cab chassis, 2023 Jeep Gladiator, Jeep Grand Cherokee, Jeep Grand Cherokee L, Ram 3500 Cab Chassis with a GVWR less than 10,000 lbs., and Chrysler Voyager vehicles. The steering column control module may not be welded properly, which can prevent the driver's air bag from deploying in a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 14B,33B,34B,35B,36B
Recall Date: Mar 14, 2024
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US), LLC is recalling certain 2022-2023 Jeep Wrangler and Gladiator vehicles equipped with a manual transmission. The rearview camera may fail to display the rearview image and the reverse lights may not illuminate when the vehicle is placed in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 111, "Rear Visibility" and 108, "Lamps, Reflective Devices, and Associated Equipment."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 92A
Recall Date: Sep 18, 2023
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2021-2023 Jeep Wrangler, Gladiator, and 2022-2023 Ram 1500 vehicles equipped with a 3.0L diesel engine. The high pressure fuel pump (HPFP) may fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 01A
Recall Date: Apr 13, 2023
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2018-2023 Jeep Wrangler, and 2020-2023 Jeep Gladiator vehicles equipped with manual transmissions. The clutch pressure plate may overheat and fracture.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 19A
Recall Date: Feb 23, 2023
Consumer Complaints
52 ComplaintsChrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
I used the 4 wheel drive and received message that clutch was hot, then received message to service transmission. Vehicle went into limp mode. Drove at speeds of 35 to 40 miles an hour. 50 miles an hour down hill. Had to drive access roads because [XXX] traffic is 75 miles per hour. Several times speed was even slower. Took it to brown dodge in Devine. The reset system and said I could not use 4x4. Referenced star code s2521000001. I took vehicle in 7/13/25. I wonder if they even previously preformed recall 19a clutch on This manual transmission. Purchased Mojave Jan/2023, recalled received 4/23. Recall repaired 6/24. On 15000 miles on it and the first time I use 4x4 the vehicle became useless and barely able to move. I wonder if software upgrade for 19a really fixed the 19a issue or just was a bandage to buy more time. I have purchased several Chrysler products and the manufacturer lack of addressing the issues is concerning. I’m [XXX] this is the first time I had to file a complaint. Not knowing when they will address the problem on a vehicle I purchased to enjoy my retirement is sad INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
I used the 4 wheel drive and received message that clutch was hot, then received message to service transmission. Vehicle went into limp mode. Drove at speeds of 35 to 40 miles an hour. 50 miles an hour down hill. Had to drive access roads because [XXX] traffic is 75 miles per hour. Several times speed was even slower. Took it to brown dodge in Devine. The reset system and said I could not use 4x4. Referenced star code s2521000001. I took vehicle in 7/13/25. I wonder if they even previously preformed recall 19a clutch on This manual transmission. Purchased Mojave Jan/2023, recalled received 4/23. Recall repaired 6/24. On 15000 miles on it and the first time I use 4x4 the vehicle became useless and barely able to move. I wonder if software upgrade for 19a really fixed the 19a issue or just was a bandage to buy more time. I have purchased several Chrysler products and the manufacturer lack of addressing the issues is concerning. I’m [XXX] this is the first time I had to file a complaint. Not knowing when they will address the problem on a vehicle I purchased to enjoy my retirement is sad INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
I used the 4 wheel drive and received message that clutch was hot, then received message to service transmission. Vehicle went into limp mode. Drove at speeds of 35 to 40 miles an hour. 50 miles an hour down hill. Had to drive access roads because [XXX] traffic is 75 miles per hour. Several times speed was even slower. Took it to brown dodge in Devine. The reset system and said I could not use 4x4. Referenced star code s2521000001. I took vehicle in 7/13/25. I wonder if they even previously preformed recall 19a clutch on This manual transmission. Purchased Mojave Jan/2023, recalled received 4/23. Recall repaired 6/24. On 15000 miles on it and the first time I use 4x4 the vehicle became useless and barely able to move. I wonder if software upgrade for 19a really fixed the 19a issue or just was a bandage to buy more time. I have purchased several Chrysler products and the manufacturer lack of addressing the issues is concerning. I’m [XXX] this is the first time I had to file a complaint. Not knowing when they will address the problem on a vehicle I purchased to enjoy my retirement is sad INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11674645
Recall Date: Jul 18, 2025
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
The vehicle was being driven on a 4 mile stretch of interstate 26 averaging between 65 and 70 MPH. On the steepest section of the grade the vehicle downshifted into 7th gear and began to lose power. It showed a check engine light and other codes which are attached. I was able to safely pull over to the shoulder but the vehicle lacked power and pulling over and maneuvering on a steep grade was precarious. I received an alert from the Jeep mobile app on my phone shortly after instructing me to take my car to schedule an appointment now. I was able to use a scanner application JScan to clear the code and was able to return home without further incident. I investigated the code that was provided by JScan “P00AF” and discovered that numerous owners had experienced the same situation across all lines of vehicles that use the Gen 3 Ecodiesel. I counted 37 separate reports while using Google in 15 minutes of searching. This is a serious safety issue as I was traveling at interstate speeds uphill and went from 65-70 mph down to a slow rate of travel in a matter of seconds and to my knowledge no brake lights illuminated as cars were changing lanes behind me rapidly due to my sudden decrease in speed. It appears likely to be a programming or electrical malfunction with the turbo wastegate actuator and corresponding sensors that is not indicative of an actual turbo or wastegate actuator failure. If the computer algorithm is using barometric pressure for pairing boost set point and actual boost based on residual data that is not updated in real time, when ascending steep grades and gaining hundreds of feet in elevation over a short duration, air pressure values could potentially be skewed resulting in a mismatch in actual versus expected turbo boost output. My vehicle had only been running for 12-14 minutes as I live at the base of a large mountain and left home and began my ascent within 10 minutes. Therefore my oil and engine temperature were not elevated.
Corrective Action:
The vehicle was being driven on a 4 mile stretch of interstate 26 averaging between 65 and 70 MPH. On the steepest section of the grade the vehicle downshifted into 7th gear and began to lose power. It showed a check engine light and other codes which are attached. I was able to safely pull over to the shoulder but the vehicle lacked power and pulling over and maneuvering on a steep grade was precarious. I received an alert from the Jeep mobile app on my phone shortly after instructing me to take my car to schedule an appointment now. I was able to use a scanner application JScan to clear the code and was able to return home without further incident. I investigated the code that was provided by JScan “P00AF” and discovered that numerous owners had experienced the same situation across all lines of vehicles that use the Gen 3 Ecodiesel. I counted 37 separate reports while using Google in 15 minutes of searching. This is a serious safety issue as I was traveling at interstate speeds uphill and went from 65-70 mph down to a slow rate of travel in a matter of seconds and to my knowledge no brake lights illuminated as cars were changing lanes behind me rapidly due to my sudden decrease in speed. It appears likely to be a programming or electrical malfunction with the turbo wastegate actuator and corresponding sensors that is not indicative of an actual turbo or wastegate actuator failure. If the computer algorithm is using barometric pressure for pairing boost set point and actual boost based on residual data that is not updated in real time, when ascending steep grades and gaining hundreds of feet in elevation over a short duration, air pressure values could potentially be skewed resulting in a mismatch in actual versus expected turbo boost output. My vehicle had only been running for 12-14 minutes as I live at the base of a large mountain and left home and began my ascent within 10 minutes. Therefore my oil and engine temperature were not elevated.
Additional Notes:
The vehicle was being driven on a 4 mile stretch of interstate 26 averaging between 65 and 70 MPH. On the steepest section of the grade the vehicle downshifted into 7th gear and began to lose power. It showed a check engine light and other codes which are attached. I was able to safely pull over to the shoulder but the vehicle lacked power and pulling over and maneuvering on a steep grade was precarious. I received an alert from the Jeep mobile app on my phone shortly after instructing me to take my car to schedule an appointment now. I was able to use a scanner application JScan to clear the code and was able to return home without further incident. I investigated the code that was provided by JScan “P00AF” and discovered that numerous owners had experienced the same situation across all lines of vehicles that use the Gen 3 Ecodiesel. I counted 37 separate reports while using Google in 15 minutes of searching. This is a serious safety issue as I was traveling at interstate speeds uphill and went from 65-70 mph down to a slow rate of travel in a matter of seconds and to my knowledge no brake lights illuminated as cars were changing lanes behind me rapidly due to my sudden decrease in speed. It appears likely to be a programming or electrical malfunction with the turbo wastegate actuator and corresponding sensors that is not indicative of an actual turbo or wastegate actuator failure. If the computer algorithm is using barometric pressure for pairing boost set point and actual boost based on residual data that is not updated in real time, when ascending steep grades and gaining hundreds of feet in elevation over a short duration, air pressure values could potentially be skewed resulting in a mismatch in actual versus expected turbo boost output. My vehicle had only been running for 12-14 minutes as I live at the base of a large mountain and left home and began my ascent within 10 minutes. Therefore my oil and engine temperature were not elevated.
Mfg Campaign: 11673540
Recall Date: Jul 14, 2025
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
The vehicle was being driven on a 4 mile stretch of interstate 26 averaging between 65 and 70 MPH. On the steepest section of the grade the vehicle downshifted into 7th gear and began to lose power. It showed a check engine light and other codes which are attached. I was able to safely pull over to the shoulder but the vehicle lacked power and pulling over and maneuvering on a steep grade was precarious. I received an alert from the Jeep mobile app on my phone shortly after instructing me to take my car to schedule an appointment now. I was able to use a scanner application JScan to clear the code and was able to return home without further incident. I investigated the code that was provided by JScan “P00AF” and discovered that numerous owners had experienced the same situation across all lines of vehicles that use the Gen 3 Ecodiesel. I counted 37 separate reports while using Google in 15 minutes of searching. This is a serious safety issue as I was traveling at interstate speeds uphill and went from 65-70 mph down to a slow rate of travel in a matter of seconds and to my knowledge no brake lights illuminated as cars were changing lanes behind me rapidly due to my sudden decrease in speed. It appears likely to be a programming or electrical malfunction with the turbo wastegate actuator and corresponding sensors that is not indicative of an actual turbo or wastegate actuator failure. If the computer algorithm is using barometric pressure for pairing boost set point and actual boost based on residual data that is not updated in real time, when ascending steep grades and gaining hundreds of feet in elevation over a short duration, air pressure values could potentially be skewed resulting in a mismatch in actual versus expected turbo boost output. My vehicle had only been running for 12-14 minutes as I live at the base of a large mountain and left home and began my ascent within 10 minutes. Therefore my oil and engine temperature were not elevated.
Corrective Action:
The vehicle was being driven on a 4 mile stretch of interstate 26 averaging between 65 and 70 MPH. On the steepest section of the grade the vehicle downshifted into 7th gear and began to lose power. It showed a check engine light and other codes which are attached. I was able to safely pull over to the shoulder but the vehicle lacked power and pulling over and maneuvering on a steep grade was precarious. I received an alert from the Jeep mobile app on my phone shortly after instructing me to take my car to schedule an appointment now. I was able to use a scanner application JScan to clear the code and was able to return home without further incident. I investigated the code that was provided by JScan “P00AF” and discovered that numerous owners had experienced the same situation across all lines of vehicles that use the Gen 3 Ecodiesel. I counted 37 separate reports while using Google in 15 minutes of searching. This is a serious safety issue as I was traveling at interstate speeds uphill and went from 65-70 mph down to a slow rate of travel in a matter of seconds and to my knowledge no brake lights illuminated as cars were changing lanes behind me rapidly due to my sudden decrease in speed. It appears likely to be a programming or electrical malfunction with the turbo wastegate actuator and corresponding sensors that is not indicative of an actual turbo or wastegate actuator failure. If the computer algorithm is using barometric pressure for pairing boost set point and actual boost based on residual data that is not updated in real time, when ascending steep grades and gaining hundreds of feet in elevation over a short duration, air pressure values could potentially be skewed resulting in a mismatch in actual versus expected turbo boost output. My vehicle had only been running for 12-14 minutes as I live at the base of a large mountain and left home and began my ascent within 10 minutes. Therefore my oil and engine temperature were not elevated.
Additional Notes:
The vehicle was being driven on a 4 mile stretch of interstate 26 averaging between 65 and 70 MPH. On the steepest section of the grade the vehicle downshifted into 7th gear and began to lose power. It showed a check engine light and other codes which are attached. I was able to safely pull over to the shoulder but the vehicle lacked power and pulling over and maneuvering on a steep grade was precarious. I received an alert from the Jeep mobile app on my phone shortly after instructing me to take my car to schedule an appointment now. I was able to use a scanner application JScan to clear the code and was able to return home without further incident. I investigated the code that was provided by JScan “P00AF” and discovered that numerous owners had experienced the same situation across all lines of vehicles that use the Gen 3 Ecodiesel. I counted 37 separate reports while using Google in 15 minutes of searching. This is a serious safety issue as I was traveling at interstate speeds uphill and went from 65-70 mph down to a slow rate of travel in a matter of seconds and to my knowledge no brake lights illuminated as cars were changing lanes behind me rapidly due to my sudden decrease in speed. It appears likely to be a programming or electrical malfunction with the turbo wastegate actuator and corresponding sensors that is not indicative of an actual turbo or wastegate actuator failure. If the computer algorithm is using barometric pressure for pairing boost set point and actual boost based on residual data that is not updated in real time, when ascending steep grades and gaining hundreds of feet in elevation over a short duration, air pressure values could potentially be skewed resulting in a mismatch in actual versus expected turbo boost output. My vehicle had only been running for 12-14 minutes as I live at the base of a large mountain and left home and began my ascent within 10 minutes. Therefore my oil and engine temperature were not elevated.
Mfg Campaign: 11673540
Recall Date: Jul 14, 2025
Chrysler (fca Us, Llc)
Defect Description:
AIR BAGS
Potential Consequences:
On [XXX], I purchased a 2023 Jeep Gladiator from Lakeland Chrysler, Dodge, Jeep Ram in Lakeland, Florida. At the time of purchase. I purchased a 36K/3 Year Bumper to Bumper warranty on the vehicle. After purchasing the vehicle, I noticed that several lights would come on in the vehicle. So I took the vehicle to the shop. The vehicle was taken to Posner Park Chrysler, Dodge, Jeep , RAM. A diagnostic test was completed, and they informed me that the airbags were inoperable, and the harnesses were sliced. The front door lock was also not working as well as other items. There was no way for me to know that the airbags were in that type of shape when I purchased the vehicle. I contacted Lakeland Jeep and spoke to about 5 managers as well as my salesperson Kyle. Justin Purdy asked me to forward the paperwork to his email and ii did do so. The problem is that I was sold a vehicle that was unsafe, and I purchased a warranty to cover the cost of the repairs. No one from Lakeland Jeep has contacted me back about this situation. I have spent $2,600 in repairs that I should not have had to pay. I am filing this complaint because this is not the proper way to deal with customers. I going to take the appropriate actions against this dealership starting today. I should not have had to pay this amount of money for these repairs. The warranty did not cover the repairs. The dealership should have made sure the vehicle was inspected prior to selling this vehicle to me. I have pictures of the vehicle prior to purchase that was on the dealership’s website. I have screen shots of the vehicle. I have my bill of sale which contains the warranty that was purchased. This is unfair and unethical. I am not happy about how I have been treated and I am not happy with the fact that I was driving a vehicle without all the safety equipment in place. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
On [XXX], I purchased a 2023 Jeep Gladiator from Lakeland Chrysler, Dodge, Jeep Ram in Lakeland, Florida. At the time of purchase. I purchased a 36K/3 Year Bumper to Bumper warranty on the vehicle. After purchasing the vehicle, I noticed that several lights would come on in the vehicle. So I took the vehicle to the shop. The vehicle was taken to Posner Park Chrysler, Dodge, Jeep , RAM. A diagnostic test was completed, and they informed me that the airbags were inoperable, and the harnesses were sliced. The front door lock was also not working as well as other items. There was no way for me to know that the airbags were in that type of shape when I purchased the vehicle. I contacted Lakeland Jeep and spoke to about 5 managers as well as my salesperson Kyle. Justin Purdy asked me to forward the paperwork to his email and ii did do so. The problem is that I was sold a vehicle that was unsafe, and I purchased a warranty to cover the cost of the repairs. No one from Lakeland Jeep has contacted me back about this situation. I have spent $2,600 in repairs that I should not have had to pay. I am filing this complaint because this is not the proper way to deal with customers. I going to take the appropriate actions against this dealership starting today. I should not have had to pay this amount of money for these repairs. The warranty did not cover the repairs. The dealership should have made sure the vehicle was inspected prior to selling this vehicle to me. I have pictures of the vehicle prior to purchase that was on the dealership’s website. I have screen shots of the vehicle. I have my bill of sale which contains the warranty that was purchased. This is unfair and unethical. I am not happy about how I have been treated and I am not happy with the fact that I was driving a vehicle without all the safety equipment in place. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
On [XXX], I purchased a 2023 Jeep Gladiator from Lakeland Chrysler, Dodge, Jeep Ram in Lakeland, Florida. At the time of purchase. I purchased a 36K/3 Year Bumper to Bumper warranty on the vehicle. After purchasing the vehicle, I noticed that several lights would come on in the vehicle. So I took the vehicle to the shop. The vehicle was taken to Posner Park Chrysler, Dodge, Jeep , RAM. A diagnostic test was completed, and they informed me that the airbags were inoperable, and the harnesses were sliced. The front door lock was also not working as well as other items. There was no way for me to know that the airbags were in that type of shape when I purchased the vehicle. I contacted Lakeland Jeep and spoke to about 5 managers as well as my salesperson Kyle. Justin Purdy asked me to forward the paperwork to his email and ii did do so. The problem is that I was sold a vehicle that was unsafe, and I purchased a warranty to cover the cost of the repairs. No one from Lakeland Jeep has contacted me back about this situation. I have spent $2,600 in repairs that I should not have had to pay. I am filing this complaint because this is not the proper way to deal with customers. I going to take the appropriate actions against this dealership starting today. I should not have had to pay this amount of money for these repairs. The warranty did not cover the repairs. The dealership should have made sure the vehicle was inspected prior to selling this vehicle to me. I have pictures of the vehicle prior to purchase that was on the dealership’s website. I have screen shots of the vehicle. I have my bill of sale which contains the warranty that was purchased. This is unfair and unethical. I am not happy about how I have been treated and I am not happy with the fact that I was driving a vehicle without all the safety equipment in place. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11670503
Recall Date: Jul 1, 2025
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
On [XXX], I purchased a 2023 Jeep Gladiator from Lakeland Chrysler, Dodge, Jeep Ram in Lakeland, Florida. At the time of purchase. I purchased a 36K/3 Year Bumper to Bumper warranty on the vehicle. After purchasing the vehicle, I noticed that several lights would come on in the vehicle. So I took the vehicle to the shop. The vehicle was taken to Posner Park Chrysler, Dodge, Jeep , RAM. A diagnostic test was completed, and they informed me that the airbags were inoperable, and the harnesses were sliced. The front door lock was also not working as well as other items. There was no way for me to know that the airbags were in that type of shape when I purchased the vehicle. I contacted Lakeland Jeep and spoke to about 5 managers as well as my salesperson Kyle. Justin Purdy asked me to forward the paperwork to his email and ii did do so. The problem is that I was sold a vehicle that was unsafe, and I purchased a warranty to cover the cost of the repairs. No one from Lakeland Jeep has contacted me back about this situation. I have spent $2,600 in repairs that I should not have had to pay. I am filing this complaint because this is not the proper way to deal with customers. I going to take the appropriate actions against this dealership starting today. I should not have had to pay this amount of money for these repairs. The warranty did not cover the repairs. The dealership should have made sure the vehicle was inspected prior to selling this vehicle to me. I have pictures of the vehicle prior to purchase that was on the dealership’s website. I have screen shots of the vehicle. I have my bill of sale which contains the warranty that was purchased. This is unfair and unethical. I am not happy about how I have been treated and I am not happy with the fact that I was driving a vehicle without all the safety equipment in place. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
On [XXX], I purchased a 2023 Jeep Gladiator from Lakeland Chrysler, Dodge, Jeep Ram in Lakeland, Florida. At the time of purchase. I purchased a 36K/3 Year Bumper to Bumper warranty on the vehicle. After purchasing the vehicle, I noticed that several lights would come on in the vehicle. So I took the vehicle to the shop. The vehicle was taken to Posner Park Chrysler, Dodge, Jeep , RAM. A diagnostic test was completed, and they informed me that the airbags were inoperable, and the harnesses were sliced. The front door lock was also not working as well as other items. There was no way for me to know that the airbags were in that type of shape when I purchased the vehicle. I contacted Lakeland Jeep and spoke to about 5 managers as well as my salesperson Kyle. Justin Purdy asked me to forward the paperwork to his email and ii did do so. The problem is that I was sold a vehicle that was unsafe, and I purchased a warranty to cover the cost of the repairs. No one from Lakeland Jeep has contacted me back about this situation. I have spent $2,600 in repairs that I should not have had to pay. I am filing this complaint because this is not the proper way to deal with customers. I going to take the appropriate actions against this dealership starting today. I should not have had to pay this amount of money for these repairs. The warranty did not cover the repairs. The dealership should have made sure the vehicle was inspected prior to selling this vehicle to me. I have pictures of the vehicle prior to purchase that was on the dealership’s website. I have screen shots of the vehicle. I have my bill of sale which contains the warranty that was purchased. This is unfair and unethical. I am not happy about how I have been treated and I am not happy with the fact that I was driving a vehicle without all the safety equipment in place. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
On [XXX], I purchased a 2023 Jeep Gladiator from Lakeland Chrysler, Dodge, Jeep Ram in Lakeland, Florida. At the time of purchase. I purchased a 36K/3 Year Bumper to Bumper warranty on the vehicle. After purchasing the vehicle, I noticed that several lights would come on in the vehicle. So I took the vehicle to the shop. The vehicle was taken to Posner Park Chrysler, Dodge, Jeep , RAM. A diagnostic test was completed, and they informed me that the airbags were inoperable, and the harnesses were sliced. The front door lock was also not working as well as other items. There was no way for me to know that the airbags were in that type of shape when I purchased the vehicle. I contacted Lakeland Jeep and spoke to about 5 managers as well as my salesperson Kyle. Justin Purdy asked me to forward the paperwork to his email and ii did do so. The problem is that I was sold a vehicle that was unsafe, and I purchased a warranty to cover the cost of the repairs. No one from Lakeland Jeep has contacted me back about this situation. I have spent $2,600 in repairs that I should not have had to pay. I am filing this complaint because this is not the proper way to deal with customers. I going to take the appropriate actions against this dealership starting today. I should not have had to pay this amount of money for these repairs. The warranty did not cover the repairs. The dealership should have made sure the vehicle was inspected prior to selling this vehicle to me. I have pictures of the vehicle prior to purchase that was on the dealership’s website. I have screen shots of the vehicle. I have my bill of sale which contains the warranty that was purchased. This is unfair and unethical. I am not happy about how I have been treated and I am not happy with the fact that I was driving a vehicle without all the safety equipment in place. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11670503
Recall Date: Jul 1, 2025
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
This version of the jeep has two batteries, a main and auxiliary. The auxiliary battery is used to power the cpus and such. Tens of thousands of Jeep owners have to disable this aux battery. This is due to both batteries not being charged and charged in a way that destroys both batteries. The cause of this is an engineering fault. Two batteries in parallel as in this case MUST be that same voltage and chemistry. Jeep has engineered the process to allow the aux battery to run down independent of the main. This unbalanced electrical situation destroys both batteries. Jeep will do nothing about it, the mechanics are in denial about it and can only return the vehicle back to it's defective state.
Corrective Action:
This version of the jeep has two batteries, a main and auxiliary. The auxiliary battery is used to power the cpus and such. Tens of thousands of Jeep owners have to disable this aux battery. This is due to both batteries not being charged and charged in a way that destroys both batteries. The cause of this is an engineering fault. Two batteries in parallel as in this case MUST be that same voltage and chemistry. Jeep has engineered the process to allow the aux battery to run down independent of the main. This unbalanced electrical situation destroys both batteries. Jeep will do nothing about it, the mechanics are in denial about it and can only return the vehicle back to it's defective state.
Additional Notes:
This version of the jeep has two batteries, a main and auxiliary. The auxiliary battery is used to power the cpus and such. Tens of thousands of Jeep owners have to disable this aux battery. This is due to both batteries not being charged and charged in a way that destroys both batteries. The cause of this is an engineering fault. Two batteries in parallel as in this case MUST be that same voltage and chemistry. Jeep has engineered the process to allow the aux battery to run down independent of the main. This unbalanced electrical situation destroys both batteries. Jeep will do nothing about it, the mechanics are in denial about it and can only return the vehicle back to it's defective state.
Mfg Campaign: 11664283
Recall Date: Jun 2, 2025
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
This version of the jeep has two batteries, a main and auxiliary. The auxiliary battery is used to power the cpus and such. Tens of thousands of Jeep owners have to disable this aux battery. This is due to both batteries not being charged and charged in a way that destroys both batteries. The cause of this is an engineering fault. Two batteries in parallel as in this case MUST be that same voltage and chemistry. Jeep has engineered the process to allow the aux battery to run down independent of the main. This unbalanced electrical situation destroys both batteries. Jeep will do nothing about it, the mechanics are in denial about it and can only return the vehicle back to it's defective state.
Corrective Action:
This version of the jeep has two batteries, a main and auxiliary. The auxiliary battery is used to power the cpus and such. Tens of thousands of Jeep owners have to disable this aux battery. This is due to both batteries not being charged and charged in a way that destroys both batteries. The cause of this is an engineering fault. Two batteries in parallel as in this case MUST be that same voltage and chemistry. Jeep has engineered the process to allow the aux battery to run down independent of the main. This unbalanced electrical situation destroys both batteries. Jeep will do nothing about it, the mechanics are in denial about it and can only return the vehicle back to it's defective state.
Additional Notes:
This version of the jeep has two batteries, a main and auxiliary. The auxiliary battery is used to power the cpus and such. Tens of thousands of Jeep owners have to disable this aux battery. This is due to both batteries not being charged and charged in a way that destroys both batteries. The cause of this is an engineering fault. Two batteries in parallel as in this case MUST be that same voltage and chemistry. Jeep has engineered the process to allow the aux battery to run down independent of the main. This unbalanced electrical situation destroys both batteries. Jeep will do nothing about it, the mechanics are in denial about it and can only return the vehicle back to it's defective state.
Mfg Campaign: 11664283
Recall Date: Jun 2, 2025
Chrysler (fca Us, Llc)
Defect Description:
SUSPENSION
Potential Consequences:
The contact owns a 2023 Jeep Gladiator. The contact stated that while driving at an undisclosed speed, the front of the vehicle started wobbling abnormally. There was no warning light illuminated. The local dealer was contacted; however, the vehicle was not diagnosed or repaired. The vehicle was taken to a local independent mechanic for a second opinion, and the contact was informed that the steering stabilizer needed to be repaired. The vehicle was repaired with an aftermarket part; however, the failure reoccurred. There was an appointment scheduled with the dealer to inspect the vehicle. The vehicle was not repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was approximately 66,000.
Corrective Action:
The contact owns a 2023 Jeep Gladiator. The contact stated that while driving at an undisclosed speed, the front of the vehicle started wobbling abnormally. There was no warning light illuminated. The local dealer was contacted; however, the vehicle was not diagnosed or repaired. The vehicle was taken to a local independent mechanic for a second opinion, and the contact was informed that the steering stabilizer needed to be repaired. The vehicle was repaired with an aftermarket part; however, the failure reoccurred. There was an appointment scheduled with the dealer to inspect the vehicle. The vehicle was not repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was approximately 66,000.
Additional Notes:
The contact owns a 2023 Jeep Gladiator. The contact stated that while driving at an undisclosed speed, the front of the vehicle started wobbling abnormally. There was no warning light illuminated. The local dealer was contacted; however, the vehicle was not diagnosed or repaired. The vehicle was taken to a local independent mechanic for a second opinion, and the contact was informed that the steering stabilizer needed to be repaired. The vehicle was repaired with an aftermarket part; however, the failure reoccurred. There was an appointment scheduled with the dealer to inspect the vehicle. The vehicle was not repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was approximately 66,000.
Mfg Campaign: 11654433
Recall Date: Apr 14, 2025
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
The contact owns a 2023 Jeep Gladiator. The contact stated that while driving at an undisclosed speed, the front of the vehicle started wobbling abnormally. There was no warning light illuminated. The local dealer was contacted; however, the vehicle was not diagnosed or repaired. The vehicle was taken to a local independent mechanic for a second opinion, and the contact was informed that the steering stabilizer needed to be repaired. The vehicle was repaired with an aftermarket part; however, the failure reoccurred. There was an appointment scheduled with the dealer to inspect the vehicle. The vehicle was not repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was approximately 66,000.
Corrective Action:
The contact owns a 2023 Jeep Gladiator. The contact stated that while driving at an undisclosed speed, the front of the vehicle started wobbling abnormally. There was no warning light illuminated. The local dealer was contacted; however, the vehicle was not diagnosed or repaired. The vehicle was taken to a local independent mechanic for a second opinion, and the contact was informed that the steering stabilizer needed to be repaired. The vehicle was repaired with an aftermarket part; however, the failure reoccurred. There was an appointment scheduled with the dealer to inspect the vehicle. The vehicle was not repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was approximately 66,000.
Additional Notes:
The contact owns a 2023 Jeep Gladiator. The contact stated that while driving at an undisclosed speed, the front of the vehicle started wobbling abnormally. There was no warning light illuminated. The local dealer was contacted; however, the vehicle was not diagnosed or repaired. The vehicle was taken to a local independent mechanic for a second opinion, and the contact was informed that the steering stabilizer needed to be repaired. The vehicle was repaired with an aftermarket part; however, the failure reoccurred. There was an appointment scheduled with the dealer to inspect the vehicle. The vehicle was not repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was approximately 66,000.
Mfg Campaign: 11654433
Recall Date: Apr 14, 2025
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Check engine light illuminated...Service Shifter displayed, auto start/stop illuminated followed by loss of power steering ans vehicle would not shift automacially into to passing gear/ lower gears. Stopped shut off truck cleared code ..resumed Driving. This happened 4 times in last 3 weeks. Made appt at local dealer to correct issue. We ll see how it goes. This is a known issue with Jeep and tgey have faile to address issue. Very dangerous, not buying snother Jeep
Corrective Action:
Check engine light illuminated...Service Shifter displayed, auto start/stop illuminated followed by loss of power steering ans vehicle would not shift automacially into to passing gear/ lower gears. Stopped shut off truck cleared code ..resumed Driving. This happened 4 times in last 3 weeks. Made appt at local dealer to correct issue. We ll see how it goes. This is a known issue with Jeep and tgey have faile to address issue. Very dangerous, not buying snother Jeep
Additional Notes:
Check engine light illuminated...Service Shifter displayed, auto start/stop illuminated followed by loss of power steering ans vehicle would not shift automacially into to passing gear/ lower gears. Stopped shut off truck cleared code ..resumed Driving. This happened 4 times in last 3 weeks. Made appt at local dealer to correct issue. We ll see how it goes. This is a known issue with Jeep and tgey have faile to address issue. Very dangerous, not buying snother Jeep
Mfg Campaign: 11653226
Recall Date: Apr 7, 2025
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
Check engine light illuminated...Service Shifter displayed, auto start/stop illuminated followed by loss of power steering ans vehicle would not shift automacially into to passing gear/ lower gears. Stopped shut off truck cleared code ..resumed Driving. This happened 4 times in last 3 weeks. Made appt at local dealer to correct issue. We ll see how it goes. This is a known issue with Jeep and tgey have faile to address issue. Very dangerous, not buying snother Jeep
Corrective Action:
Check engine light illuminated...Service Shifter displayed, auto start/stop illuminated followed by loss of power steering ans vehicle would not shift automacially into to passing gear/ lower gears. Stopped shut off truck cleared code ..resumed Driving. This happened 4 times in last 3 weeks. Made appt at local dealer to correct issue. We ll see how it goes. This is a known issue with Jeep and tgey have faile to address issue. Very dangerous, not buying snother Jeep
Additional Notes:
Check engine light illuminated...Service Shifter displayed, auto start/stop illuminated followed by loss of power steering ans vehicle would not shift automacially into to passing gear/ lower gears. Stopped shut off truck cleared code ..resumed Driving. This happened 4 times in last 3 weeks. Made appt at local dealer to correct issue. We ll see how it goes. This is a known issue with Jeep and tgey have faile to address issue. Very dangerous, not buying snother Jeep
Mfg Campaign: 11653226
Recall Date: Apr 7, 2025
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2023 Jeep Gladiator. The contact received notification of NHTSA Campaign Number: 24V652000 (Electrical System); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.
Corrective Action:
The contact owns a 2023 Jeep Gladiator. The contact received notification of NHTSA Campaign Number: 24V652000 (Electrical System); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.
Additional Notes:
The contact owns a 2023 Jeep Gladiator. The contact received notification of NHTSA Campaign Number: 24V652000 (Electrical System); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.
Mfg Campaign: 11646951
Recall Date: Mar 7, 2025
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
This is in regards to the current NHTSA investigation PE24024. I work at an automotive repair shop in Fort McMurray, Alberta, Canada. We have a customer with a number of Jeep Gladiators that they use for their business (surveying on a local mine site). We have had six of them come in and we have noted that it seems like the relays in the under hood fuse panel appear to have been hot/overheating. See attached pictures. I have no idea if this is related, of course, but I did want to submit the pictures for your review. We have been unable to determine why the relays are doing this. Note that I am not the owner of the VIN provided.
Corrective Action:
This is in regards to the current NHTSA investigation PE24024. I work at an automotive repair shop in Fort McMurray, Alberta, Canada. We have a customer with a number of Jeep Gladiators that they use for their business (surveying on a local mine site). We have had six of them come in and we have noted that it seems like the relays in the under hood fuse panel appear to have been hot/overheating. See attached pictures. I have no idea if this is related, of course, but I did want to submit the pictures for your review. We have been unable to determine why the relays are doing this. Note that I am not the owner of the VIN provided.
Additional Notes:
This is in regards to the current NHTSA investigation PE24024. I work at an automotive repair shop in Fort McMurray, Alberta, Canada. We have a customer with a number of Jeep Gladiators that they use for their business (surveying on a local mine site). We have had six of them come in and we have noted that it seems like the relays in the under hood fuse panel appear to have been hot/overheating. See attached pictures. I have no idea if this is related, of course, but I did want to submit the pictures for your review. We have been unable to determine why the relays are doing this. Note that I am not the owner of the VIN provided.
Mfg Campaign: 11640891
Recall Date: Feb 5, 2025
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Merging on to the Interstate when noticed all the gauges were not working. No speedometer, tach, information center completely black. Checked all fuses and nothing
Corrective Action:
Merging on to the Interstate when noticed all the gauges were not working. No speedometer, tach, information center completely black. Checked all fuses and nothing
Additional Notes:
Merging on to the Interstate when noticed all the gauges were not working. No speedometer, tach, information center completely black. Checked all fuses and nothing
Mfg Campaign: 11633047
Recall Date: Dec 30, 2024
Chrysler (fca Us, Llc)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
My check engine light came on and I was told it set a code for a flash update . Dealership did the update and told me if the light came back on it was the fuel pump . Light came back on and I took it back immediately to dealership . They said perfectly safe to drive , it’s the fuel pump . My jeep truck only has 22,000 miles on it . Three days later I was driving home and the vehicle engine light was turned off by the dealership a second time and the fuel pump went out while I was driving with no light warning or nothing and my truck came to a sudden stop in the midst of me driving . Traffic was behind me and beside me . I was nearly missed . Jeep evidently has known of this same massively reported issues with previous models from 2020-2022 models. This is a huge issue driving and the vehicle just came to a sudden stop Locked down the shifter . Could not move the shifter without assistance to even put the truck in neutral to move it out out of the middle of traffic. Luckily the towing company knew how take the key and strap it into neural to move it . I pray Jeep Manufacturers are held accountable for not having this already become a safety recall . I seen many reports of this exact issue for their models since 2020 on Jeep Group Facebook community complaints for the Jeep Gladiator trucks after I experienced this possible death threat . Woe to the consumer whose lives could be at stake.
Corrective Action:
My check engine light came on and I was told it set a code for a flash update . Dealership did the update and told me if the light came back on it was the fuel pump . Light came back on and I took it back immediately to dealership . They said perfectly safe to drive , it’s the fuel pump . My jeep truck only has 22,000 miles on it . Three days later I was driving home and the vehicle engine light was turned off by the dealership a second time and the fuel pump went out while I was driving with no light warning or nothing and my truck came to a sudden stop in the midst of me driving . Traffic was behind me and beside me . I was nearly missed . Jeep evidently has known of this same massively reported issues with previous models from 2020-2022 models. This is a huge issue driving and the vehicle just came to a sudden stop Locked down the shifter . Could not move the shifter without assistance to even put the truck in neutral to move it out out of the middle of traffic. Luckily the towing company knew how take the key and strap it into neural to move it . I pray Jeep Manufacturers are held accountable for not having this already become a safety recall . I seen many reports of this exact issue for their models since 2020 on Jeep Group Facebook community complaints for the Jeep Gladiator trucks after I experienced this possible death threat . Woe to the consumer whose lives could be at stake.
Additional Notes:
My check engine light came on and I was told it set a code for a flash update . Dealership did the update and told me if the light came back on it was the fuel pump . Light came back on and I took it back immediately to dealership . They said perfectly safe to drive , it’s the fuel pump . My jeep truck only has 22,000 miles on it . Three days later I was driving home and the vehicle engine light was turned off by the dealership a second time and the fuel pump went out while I was driving with no light warning or nothing and my truck came to a sudden stop in the midst of me driving . Traffic was behind me and beside me . I was nearly missed . Jeep evidently has known of this same massively reported issues with previous models from 2020-2022 models. This is a huge issue driving and the vehicle just came to a sudden stop Locked down the shifter . Could not move the shifter without assistance to even put the truck in neutral to move it out out of the middle of traffic. Luckily the towing company knew how take the key and strap it into neural to move it . I pray Jeep Manufacturers are held accountable for not having this already become a safety recall . I seen many reports of this exact issue for their models since 2020 on Jeep Group Facebook community complaints for the Jeep Gladiator trucks after I experienced this possible death threat . Woe to the consumer whose lives could be at stake.
Mfg Campaign: 11631985
Recall Date: Dec 21, 2024
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2023 Jeep Gladiator. The contact stated while driving at an undisclosed speed, the instrument panel failed to display pertinent vehicle information. The vehicle was taken to the dealer, but the vehicle was not yet diagnosed; however, the contact was informed that there was an electrical failure observed in several electrical components, that was possibly caused by excessive moisture. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 24V652000 (Electrical System); but the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 10,000.
Corrective Action:
The contact owns a 2023 Jeep Gladiator. The contact stated while driving at an undisclosed speed, the instrument panel failed to display pertinent vehicle information. The vehicle was taken to the dealer, but the vehicle was not yet diagnosed; however, the contact was informed that there was an electrical failure observed in several electrical components, that was possibly caused by excessive moisture. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 24V652000 (Electrical System); but the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 10,000.
Additional Notes:
The contact owns a 2023 Jeep Gladiator. The contact stated while driving at an undisclosed speed, the instrument panel failed to display pertinent vehicle information. The vehicle was taken to the dealer, but the vehicle was not yet diagnosed; however, the contact was informed that there was an electrical failure observed in several electrical components, that was possibly caused by excessive moisture. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 24V652000 (Electrical System); but the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 10,000.
Mfg Campaign: 11627950
Recall Date: Nov 29, 2024
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
On November 3rd, while driving on the interstate, we drove over some uneven pavement. The steering wheel and vehicle started shaking. After slowing down, the shaking disappeared. It then reappeared again after another rough patch of highway. This is the 3rd time it's happened while we've owned the vehicle. Dealer always downplays our concerns.
Corrective Action:
On November 3rd, while driving on the interstate, we drove over some uneven pavement. The steering wheel and vehicle started shaking. After slowing down, the shaking disappeared. It then reappeared again after another rough patch of highway. This is the 3rd time it's happened while we've owned the vehicle. Dealer always downplays our concerns.
Additional Notes:
On November 3rd, while driving on the interstate, we drove over some uneven pavement. The steering wheel and vehicle started shaking. After slowing down, the shaking disappeared. It then reappeared again after another rough patch of highway. This is the 3rd time it's happened while we've owned the vehicle. Dealer always downplays our concerns.
Mfg Campaign: 11626396
Recall Date: Nov 20, 2024
Chrysler (fca Us, Llc)
Defect Description:
SUSPENSION
Potential Consequences:
On November 3rd, while driving on the interstate, we drove over some uneven pavement. The steering wheel and vehicle started shaking. After slowing down, the shaking disappeared. It then reappeared again after another rough patch of highway. This is the 3rd time it's happened while we've owned the vehicle. Dealer always downplays our concerns.
Corrective Action:
On November 3rd, while driving on the interstate, we drove over some uneven pavement. The steering wheel and vehicle started shaking. After slowing down, the shaking disappeared. It then reappeared again after another rough patch of highway. This is the 3rd time it's happened while we've owned the vehicle. Dealer always downplays our concerns.
Additional Notes:
On November 3rd, while driving on the interstate, we drove over some uneven pavement. The steering wheel and vehicle started shaking. After slowing down, the shaking disappeared. It then reappeared again after another rough patch of highway. This is the 3rd time it's happened while we've owned the vehicle. Dealer always downplays our concerns.
Mfg Campaign: 11626396
Recall Date: Nov 20, 2024
Chrysler (fca Us, Llc)
Defect Description:
SUSPENSION
Potential Consequences:
The contact rented a 2023 Jeep Gladiator from Budget Rental Car Company located at 28 Ibm Rd, Poughkeepsie, NY 12601. The contact stated while driving 65 MPH and driving over a pothole in the roadway, the front end of the vehicle and the steering wheel started shuddering violently. The contact stated that upon releasing the accelerator pedal and decelerating to 55 MPH, the vehicle operated as needed. The contact stated that the failure recurred while driving at various speeds. The contact notified the rental car company of the failure and requested a replacement vehicle due to significant safety concerns; however, the request was denied. The rental car company informed the contact that the vehicle would be towed from the contact's residence to their location. Budget Rental also informed the contact that he would be charged for the towing expenses in the event no failures were found. The dealer and the manufacturer were not notified of the failure. The vehicle remained parked at the residence. The vehicle was not diagnosed or repaired. The failure mileage was approximately 40,000.
Corrective Action:
The contact rented a 2023 Jeep Gladiator from Budget Rental Car Company located at 28 Ibm Rd, Poughkeepsie, NY 12601. The contact stated while driving 65 MPH and driving over a pothole in the roadway, the front end of the vehicle and the steering wheel started shuddering violently. The contact stated that upon releasing the accelerator pedal and decelerating to 55 MPH, the vehicle operated as needed. The contact stated that the failure recurred while driving at various speeds. The contact notified the rental car company of the failure and requested a replacement vehicle due to significant safety concerns; however, the request was denied. The rental car company informed the contact that the vehicle would be towed from the contact's residence to their location. Budget Rental also informed the contact that he would be charged for the towing expenses in the event no failures were found. The dealer and the manufacturer were not notified of the failure. The vehicle remained parked at the residence. The vehicle was not diagnosed or repaired. The failure mileage was approximately 40,000.
Additional Notes:
The contact rented a 2023 Jeep Gladiator from Budget Rental Car Company located at 28 Ibm Rd, Poughkeepsie, NY 12601. The contact stated while driving 65 MPH and driving over a pothole in the roadway, the front end of the vehicle and the steering wheel started shuddering violently. The contact stated that upon releasing the accelerator pedal and decelerating to 55 MPH, the vehicle operated as needed. The contact stated that the failure recurred while driving at various speeds. The contact notified the rental car company of the failure and requested a replacement vehicle due to significant safety concerns; however, the request was denied. The rental car company informed the contact that the vehicle would be towed from the contact's residence to their location. Budget Rental also informed the contact that he would be charged for the towing expenses in the event no failures were found. The dealer and the manufacturer were not notified of the failure. The vehicle remained parked at the residence. The vehicle was not diagnosed or repaired. The failure mileage was approximately 40,000.
Mfg Campaign: 11622691
Recall Date: Oct 30, 2024
Chrysler (fca Us, Llc)
Defect Description:
SUSPENSION
Potential Consequences:
At 8100 miles whenever driving on interstate and hit an uneven patch of road, such as a bridge entry, exit, the wheels start vibrating heavily and requires decreasing speed to get under control. This vibration gets out of hand and creates an out of control feeling that requires sudden deceleration and this gets dangerous with traffic behind traveling at interstate speeds.
Corrective Action:
At 8100 miles whenever driving on interstate and hit an uneven patch of road, such as a bridge entry, exit, the wheels start vibrating heavily and requires decreasing speed to get under control. This vibration gets out of hand and creates an out of control feeling that requires sudden deceleration and this gets dangerous with traffic behind traveling at interstate speeds.
Additional Notes:
At 8100 miles whenever driving on interstate and hit an uneven patch of road, such as a bridge entry, exit, the wheels start vibrating heavily and requires decreasing speed to get under control. This vibration gets out of hand and creates an out of control feeling that requires sudden deceleration and this gets dangerous with traffic behind traveling at interstate speeds.
Mfg Campaign: 11622841
Recall Date: Oct 30, 2024
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