Complaints & Recalls
Official Safety Recalls - Important!
2 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2021-2022 Dodge Durango, 2021-2023 Chrysler Pacifica, Jeep Grand Cherokee L, 2022 Ram 1500, 2500, 3500, Chrysler Voyager, 2022-2023 Jeep Compass, Grand Cherokee, Wagoneer, Grand Wagoneer, andRam Promaster vehicles. The radio software may prevent the rearview image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 66B, 79B
Recall Date: Jun 13, 2024
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2022-2023 Jeep Compass vehicles. The brightness level of the instrument panel cluster (IPC) may not be adjustable due to incorrect software in the body control module (BCM). As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 101, "Control and Displays."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 88A
Recall Date: Aug 14, 2023
Consumer Complaints
59 ComplaintsChrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2023 Jeep Compass. The contact stated that while driving at various speeds and attempting to accelerate, the vehicle would suddenly jerk, shake, and vibrate. Also, while at a stop light with the auto stop/start activated to save fuel, the vehicle did not automatically restart when releasing the brake pedal. The vehicle was taken back to the local dealer who was unable to determine the cause of the failures. The failure mileage was 5,600.
Corrective Action:
The contact owns a 2023 Jeep Compass. The contact stated that while driving at various speeds and attempting to accelerate, the vehicle would suddenly jerk, shake, and vibrate. Also, while at a stop light with the auto stop/start activated to save fuel, the vehicle did not automatically restart when releasing the brake pedal. The vehicle was taken back to the local dealer who was unable to determine the cause of the failures. The failure mileage was 5,600.
Additional Notes:
The contact owns a 2023 Jeep Compass. The contact stated that while driving at various speeds and attempting to accelerate, the vehicle would suddenly jerk, shake, and vibrate. Also, while at a stop light with the auto stop/start activated to save fuel, the vehicle did not automatically restart when releasing the brake pedal. The vehicle was taken back to the local dealer who was unable to determine the cause of the failures. The failure mileage was 5,600.
Mfg Campaign: 11548707
Recall Date: Oct 6, 2023
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2023 Jeep Compass. The contact stated that while driving at various speeds and attempting to accelerate, the vehicle would suddenly jerk, shake, and vibrate. Also, while at a stop light with the auto stop/start activated to save fuel, the vehicle did not automatically restart when releasing the brake pedal. The vehicle was taken back to the local dealer who was unable to determine the cause of the failures. The failure mileage was 5,600.
Corrective Action:
The contact owns a 2023 Jeep Compass. The contact stated that while driving at various speeds and attempting to accelerate, the vehicle would suddenly jerk, shake, and vibrate. Also, while at a stop light with the auto stop/start activated to save fuel, the vehicle did not automatically restart when releasing the brake pedal. The vehicle was taken back to the local dealer who was unable to determine the cause of the failures. The failure mileage was 5,600.
Additional Notes:
The contact owns a 2023 Jeep Compass. The contact stated that while driving at various speeds and attempting to accelerate, the vehicle would suddenly jerk, shake, and vibrate. Also, while at a stop light with the auto stop/start activated to save fuel, the vehicle did not automatically restart when releasing the brake pedal. The vehicle was taken back to the local dealer who was unable to determine the cause of the failures. The failure mileage was 5,600.
Mfg Campaign: 11548707
Recall Date: Oct 6, 2023
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
Potential Consequences:
The contact owns a 2023 Jeep Compass. The contact stated while driving at various speeds, the instrument panel and the screen flashed bright and then went dim on and off constantly at dusk causing a visibility hazard for the contact. No warning light was illuminated. The vehicle was diagnosed, and the contact was informed that the auto-dim sensor had failed and needed to be replaced. The vehicle had not been repaired. The manufacturer was made aware of the failure and confirmed that the vehicle had not been included in a recall for the failure. The failure mileage was approximately 72.
Corrective Action:
The contact owns a 2023 Jeep Compass. The contact stated while driving at various speeds, the instrument panel and the screen flashed bright and then went dim on and off constantly at dusk causing a visibility hazard for the contact. No warning light was illuminated. The vehicle was diagnosed, and the contact was informed that the auto-dim sensor had failed and needed to be replaced. The vehicle had not been repaired. The manufacturer was made aware of the failure and confirmed that the vehicle had not been included in a recall for the failure. The failure mileage was approximately 72.
Additional Notes:
The contact owns a 2023 Jeep Compass. The contact stated while driving at various speeds, the instrument panel and the screen flashed bright and then went dim on and off constantly at dusk causing a visibility hazard for the contact. No warning light was illuminated. The vehicle was diagnosed, and the contact was informed that the auto-dim sensor had failed and needed to be replaced. The vehicle had not been repaired. The manufacturer was made aware of the failure and confirmed that the vehicle had not been included in a recall for the failure. The failure mileage was approximately 72.
Mfg Campaign: 11548234
Recall Date: Oct 4, 2023
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
In the past 5 days my car has died/lost all power while in drive, driving down the road. The first time that it happened I was driving down and alley. I brought the car to a complete stop and put the car in park. I hit the push button start and it shut off completely. I was able to start my car again. When I got it started the check engine light was on and the system had shut off the emergency pedestrian braking system. I turned the emergency pedestrian braking back on and the next day before I could get my car looked at, the check engine light was off. I still made an appointment but not for another 6 days after as they were booked until then. Later that night driving down the road at about 25 mph it shut off again and tried to turn on the emergency brake. Right after that happened there was a message on the screen that said something about the emergency pedestrian braking but I was unable to read it because another message that said service emergency brake showed up. I was able to come to a complete stop and start my car again. I attempted to accelerate and my car died again. I was able to restart my car and once again the check engine light was on and emergency ped braking was off. I left it off for the weekend and there were no issues in that time. The check engine light did turn off after 2 days. I just got my car looked at today by the dealership. They stated that they can see the codes that were stored from when the check engine light was on but it could be a million different things. They stated that I would have to bring it in after it does it so that they can pinpoint the issue while it is happening.
Corrective Action:
In the past 5 days my car has died/lost all power while in drive, driving down the road. The first time that it happened I was driving down and alley. I brought the car to a complete stop and put the car in park. I hit the push button start and it shut off completely. I was able to start my car again. When I got it started the check engine light was on and the system had shut off the emergency pedestrian braking system. I turned the emergency pedestrian braking back on and the next day before I could get my car looked at, the check engine light was off. I still made an appointment but not for another 6 days after as they were booked until then. Later that night driving down the road at about 25 mph it shut off again and tried to turn on the emergency brake. Right after that happened there was a message on the screen that said something about the emergency pedestrian braking but I was unable to read it because another message that said service emergency brake showed up. I was able to come to a complete stop and start my car again. I attempted to accelerate and my car died again. I was able to restart my car and once again the check engine light was on and emergency ped braking was off. I left it off for the weekend and there were no issues in that time. The check engine light did turn off after 2 days. I just got my car looked at today by the dealership. They stated that they can see the codes that were stored from when the check engine light was on but it could be a million different things. They stated that I would have to bring it in after it does it so that they can pinpoint the issue while it is happening.
Additional Notes:
In the past 5 days my car has died/lost all power while in drive, driving down the road. The first time that it happened I was driving down and alley. I brought the car to a complete stop and put the car in park. I hit the push button start and it shut off completely. I was able to start my car again. When I got it started the check engine light was on and the system had shut off the emergency pedestrian braking system. I turned the emergency pedestrian braking back on and the next day before I could get my car looked at, the check engine light was off. I still made an appointment but not for another 6 days after as they were booked until then. Later that night driving down the road at about 25 mph it shut off again and tried to turn on the emergency brake. Right after that happened there was a message on the screen that said something about the emergency pedestrian braking but I was unable to read it because another message that said service emergency brake showed up. I was able to come to a complete stop and start my car again. I attempted to accelerate and my car died again. I was able to restart my car and once again the check engine light was on and emergency ped braking was off. I left it off for the weekend and there were no issues in that time. The check engine light did turn off after 2 days. I just got my car looked at today by the dealership. They stated that they can see the codes that were stored from when the check engine light was on but it could be a million different things. They stated that I would have to bring it in after it does it so that they can pinpoint the issue while it is happening.
Mfg Campaign: 11544145
Recall Date: Sep 12, 2023
Chrysler (fca Us, Llc)
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
In the past 5 days my car has died/lost all power while in drive, driving down the road. The first time that it happened I was driving down and alley. I brought the car to a complete stop and put the car in park. I hit the push button start and it shut off completely. I was able to start my car again. When I got it started the check engine light was on and the system had shut off the emergency pedestrian braking system. I turned the emergency pedestrian braking back on and the next day before I could get my car looked at, the check engine light was off. I still made an appointment but not for another 6 days after as they were booked until then. Later that night driving down the road at about 25 mph it shut off again and tried to turn on the emergency brake. Right after that happened there was a message on the screen that said something about the emergency pedestrian braking but I was unable to read it because another message that said service emergency brake showed up. I was able to come to a complete stop and start my car again. I attempted to accelerate and my car died again. I was able to restart my car and once again the check engine light was on and emergency ped braking was off. I left it off for the weekend and there were no issues in that time. The check engine light did turn off after 2 days. I just got my car looked at today by the dealership. They stated that they can see the codes that were stored from when the check engine light was on but it could be a million different things. They stated that I would have to bring it in after it does it so that they can pinpoint the issue while it is happening.
Corrective Action:
In the past 5 days my car has died/lost all power while in drive, driving down the road. The first time that it happened I was driving down and alley. I brought the car to a complete stop and put the car in park. I hit the push button start and it shut off completely. I was able to start my car again. When I got it started the check engine light was on and the system had shut off the emergency pedestrian braking system. I turned the emergency pedestrian braking back on and the next day before I could get my car looked at, the check engine light was off. I still made an appointment but not for another 6 days after as they were booked until then. Later that night driving down the road at about 25 mph it shut off again and tried to turn on the emergency brake. Right after that happened there was a message on the screen that said something about the emergency pedestrian braking but I was unable to read it because another message that said service emergency brake showed up. I was able to come to a complete stop and start my car again. I attempted to accelerate and my car died again. I was able to restart my car and once again the check engine light was on and emergency ped braking was off. I left it off for the weekend and there were no issues in that time. The check engine light did turn off after 2 days. I just got my car looked at today by the dealership. They stated that they can see the codes that were stored from when the check engine light was on but it could be a million different things. They stated that I would have to bring it in after it does it so that they can pinpoint the issue while it is happening.
Additional Notes:
In the past 5 days my car has died/lost all power while in drive, driving down the road. The first time that it happened I was driving down and alley. I brought the car to a complete stop and put the car in park. I hit the push button start and it shut off completely. I was able to start my car again. When I got it started the check engine light was on and the system had shut off the emergency pedestrian braking system. I turned the emergency pedestrian braking back on and the next day before I could get my car looked at, the check engine light was off. I still made an appointment but not for another 6 days after as they were booked until then. Later that night driving down the road at about 25 mph it shut off again and tried to turn on the emergency brake. Right after that happened there was a message on the screen that said something about the emergency pedestrian braking but I was unable to read it because another message that said service emergency brake showed up. I was able to come to a complete stop and start my car again. I attempted to accelerate and my car died again. I was able to restart my car and once again the check engine light was on and emergency ped braking was off. I left it off for the weekend and there were no issues in that time. The check engine light did turn off after 2 days. I just got my car looked at today by the dealership. They stated that they can see the codes that were stored from when the check engine light was on but it could be a million different things. They stated that I would have to bring it in after it does it so that they can pinpoint the issue while it is happening.
Mfg Campaign: 11544145
Recall Date: Sep 12, 2023
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
High beams will not stay on even though they are “automatic”. The eco mode where the engine turns off at a light or when idling to save gas does not work at all.
Corrective Action:
High beams will not stay on even though they are “automatic”. The eco mode where the engine turns off at a light or when idling to save gas does not work at all.
Additional Notes:
High beams will not stay on even though they are “automatic”. The eco mode where the engine turns off at a light or when idling to save gas does not work at all.
Mfg Campaign: 11542351
Recall Date: Sep 3, 2023
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
High beams will not stay on even though they are “automatic”. The eco mode where the engine turns off at a light or when idling to save gas does not work at all.
Corrective Action:
High beams will not stay on even though they are “automatic”. The eco mode where the engine turns off at a light or when idling to save gas does not work at all.
Additional Notes:
High beams will not stay on even though they are “automatic”. The eco mode where the engine turns off at a light or when idling to save gas does not work at all.
Mfg Campaign: 11542351
Recall Date: Sep 3, 2023
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The vehicle pops and spudders when cranked. While driving it looses power and will not go, causing me to almost get hit numerous times. When shifting into gear it jerks really hard
Corrective Action:
The vehicle pops and spudders when cranked. While driving it looses power and will not go, causing me to almost get hit numerous times. When shifting into gear it jerks really hard
Additional Notes:
The vehicle pops and spudders when cranked. While driving it looses power and will not go, causing me to almost get hit numerous times. When shifting into gear it jerks really hard
Mfg Campaign: 11540709
Recall Date: Aug 25, 2023
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
The vehicle pops and spudders when cranked. While driving it looses power and will not go, causing me to almost get hit numerous times. When shifting into gear it jerks really hard
Corrective Action:
The vehicle pops and spudders when cranked. While driving it looses power and will not go, causing me to almost get hit numerous times. When shifting into gear it jerks really hard
Additional Notes:
The vehicle pops and spudders when cranked. While driving it looses power and will not go, causing me to almost get hit numerous times. When shifting into gear it jerks really hard
Mfg Campaign: 11540709
Recall Date: Aug 25, 2023
Chrysler (fca Us, Llc)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
At 2900 miles, my check engine light came on while I was on vacation out of state. Within a couple of seconds, my car started to choke and jerk so bad that the passenger could feel it. It did this intermittently, to the point I knew it needed to be seen before driving 900 miles home. Several times since then, my safety was put at risk due to my vehicle not accelerating when it should. I have had many cars almost hit me from behind when this has happened. Luckily, I have not yet. I took my vehicle to a Jeep dealer in Foley, Alabama because that is where I went for vacation. They looked at it ran the code and told me it was a stored code. I asked him what that meant and could I still drive the vehicle. He said the light should turn off in a few drive cycles. That did not happen. When I got back to North Carolina, I took my vehicle to the dealer I bought it from. I was at 4000 miles and the light was still on and the car was still choking out a lot. The service guy took it back, checked the code, and came back to tell me that the code read per Chrysler, “Do not try to repair vehicle, there is no known repair but we are working on it”. It has been over a month and nothing. However, my car seems to be getting worse.
Corrective Action:
At 2900 miles, my check engine light came on while I was on vacation out of state. Within a couple of seconds, my car started to choke and jerk so bad that the passenger could feel it. It did this intermittently, to the point I knew it needed to be seen before driving 900 miles home. Several times since then, my safety was put at risk due to my vehicle not accelerating when it should. I have had many cars almost hit me from behind when this has happened. Luckily, I have not yet. I took my vehicle to a Jeep dealer in Foley, Alabama because that is where I went for vacation. They looked at it ran the code and told me it was a stored code. I asked him what that meant and could I still drive the vehicle. He said the light should turn off in a few drive cycles. That did not happen. When I got back to North Carolina, I took my vehicle to the dealer I bought it from. I was at 4000 miles and the light was still on and the car was still choking out a lot. The service guy took it back, checked the code, and came back to tell me that the code read per Chrysler, “Do not try to repair vehicle, there is no known repair but we are working on it”. It has been over a month and nothing. However, my car seems to be getting worse.
Additional Notes:
At 2900 miles, my check engine light came on while I was on vacation out of state. Within a couple of seconds, my car started to choke and jerk so bad that the passenger could feel it. It did this intermittently, to the point I knew it needed to be seen before driving 900 miles home. Several times since then, my safety was put at risk due to my vehicle not accelerating when it should. I have had many cars almost hit me from behind when this has happened. Luckily, I have not yet. I took my vehicle to a Jeep dealer in Foley, Alabama because that is where I went for vacation. They looked at it ran the code and told me it was a stored code. I asked him what that meant and could I still drive the vehicle. He said the light should turn off in a few drive cycles. That did not happen. When I got back to North Carolina, I took my vehicle to the dealer I bought it from. I was at 4000 miles and the light was still on and the car was still choking out a lot. The service guy took it back, checked the code, and came back to tell me that the code read per Chrysler, “Do not try to repair vehicle, there is no known repair but we are working on it”. It has been over a month and nothing. However, my car seems to be getting worse.
Mfg Campaign: 11538264
Recall Date: Aug 13, 2023
Chrysler (fca Us, Llc)
Defect Description:
SEATS
Potential Consequences:
The contact rented a 2023 Jeep Compass. The contact stated that while driving at an undisclosed speed, the vehicle stalled inadvertently, and the rear driver's door opened unintendedly, and the rear seat shifted forward. The contact stated that an unknown warning light was illuminated, and the traction control feature independently shifted into snow traction mode. The contact was made aware by the rental agency of the failure. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 460.
Corrective Action:
The contact rented a 2023 Jeep Compass. The contact stated that while driving at an undisclosed speed, the vehicle stalled inadvertently, and the rear driver's door opened unintendedly, and the rear seat shifted forward. The contact stated that an unknown warning light was illuminated, and the traction control feature independently shifted into snow traction mode. The contact was made aware by the rental agency of the failure. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 460.
Additional Notes:
The contact rented a 2023 Jeep Compass. The contact stated that while driving at an undisclosed speed, the vehicle stalled inadvertently, and the rear driver's door opened unintendedly, and the rear seat shifted forward. The contact stated that an unknown warning light was illuminated, and the traction control feature independently shifted into snow traction mode. The contact was made aware by the rental agency of the failure. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 460.
Mfg Campaign: 11529126
Recall Date: Jun 27, 2023
Chrysler (fca Us, Llc)
Defect Description:
TRACTION CONTROL SYSTEM
Potential Consequences:
The contact rented a 2023 Jeep Compass. The contact stated that while driving at an undisclosed speed, the vehicle stalled inadvertently, and the rear driver's door opened unintendedly, and the rear seat shifted forward. The contact stated that an unknown warning light was illuminated, and the traction control feature independently shifted into snow traction mode. The contact was made aware by the rental agency of the failure. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 460.
Corrective Action:
The contact rented a 2023 Jeep Compass. The contact stated that while driving at an undisclosed speed, the vehicle stalled inadvertently, and the rear driver's door opened unintendedly, and the rear seat shifted forward. The contact stated that an unknown warning light was illuminated, and the traction control feature independently shifted into snow traction mode. The contact was made aware by the rental agency of the failure. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 460.
Additional Notes:
The contact rented a 2023 Jeep Compass. The contact stated that while driving at an undisclosed speed, the vehicle stalled inadvertently, and the rear driver's door opened unintendedly, and the rear seat shifted forward. The contact stated that an unknown warning light was illuminated, and the traction control feature independently shifted into snow traction mode. The contact was made aware by the rental agency of the failure. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 460.
Mfg Campaign: 11529126
Recall Date: Jun 27, 2023
Chrysler (fca Us, Llc)
Defect Description:
LATCHES/LOCKS/LINKAGES:DOORS:LOCK
Potential Consequences:
The contact rented a 2023 Jeep Compass. The contact stated that while driving at an undisclosed speed, the vehicle stalled inadvertently, and the rear driver's door opened unintendedly, and the rear seat shifted forward. The contact stated that an unknown warning light was illuminated, and the traction control feature independently shifted into snow traction mode. The contact was made aware by the rental agency of the failure. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 460.
Corrective Action:
The contact rented a 2023 Jeep Compass. The contact stated that while driving at an undisclosed speed, the vehicle stalled inadvertently, and the rear driver's door opened unintendedly, and the rear seat shifted forward. The contact stated that an unknown warning light was illuminated, and the traction control feature independently shifted into snow traction mode. The contact was made aware by the rental agency of the failure. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 460.
Additional Notes:
The contact rented a 2023 Jeep Compass. The contact stated that while driving at an undisclosed speed, the vehicle stalled inadvertently, and the rear driver's door opened unintendedly, and the rear seat shifted forward. The contact stated that an unknown warning light was illuminated, and the traction control feature independently shifted into snow traction mode. The contact was made aware by the rental agency of the failure. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 460.
Mfg Campaign: 11529126
Recall Date: Jun 27, 2023
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
On my way to work this morning 4:30 ish the same way I always take. My car decided to drive itself, every light on the middle console lit up, and the dashboard. I was going 50 when my car completely lost control while I tapped my brakes no response its locked, my steering wheel locked up, my brakes locked everything went haywire it would not let me steer or even shift to neutral all I could do was pray it stopped while it flipped off the road around 5:14 am with me still trapped inside. My seat belt wouldn't release my doors wouldn't unlock and my windows wouldn't roll down I was trapped breathing in airbag fumes for an hour until help finally came. They had to cut the windshield open to save me. I have no idea what went wrong but I could've died or have been burned to death my car acted like it went under water and not over it. I only had it for three days and I honestly feel like I have been robbed I am a mopar fan however after this I will never be again. No one believed me except for the two truck driver because the car kept trying to drive itself while he was loading it on his truck. Please save someone else I can't be the only one. I was three hours late for work and I'm always an hour early.
Corrective Action:
On my way to work this morning 4:30 ish the same way I always take. My car decided to drive itself, every light on the middle console lit up, and the dashboard. I was going 50 when my car completely lost control while I tapped my brakes no response its locked, my steering wheel locked up, my brakes locked everything went haywire it would not let me steer or even shift to neutral all I could do was pray it stopped while it flipped off the road around 5:14 am with me still trapped inside. My seat belt wouldn't release my doors wouldn't unlock and my windows wouldn't roll down I was trapped breathing in airbag fumes for an hour until help finally came. They had to cut the windshield open to save me. I have no idea what went wrong but I could've died or have been burned to death my car acted like it went under water and not over it. I only had it for three days and I honestly feel like I have been robbed I am a mopar fan however after this I will never be again. No one believed me except for the two truck driver because the car kept trying to drive itself while he was loading it on his truck. Please save someone else I can't be the only one. I was three hours late for work and I'm always an hour early.
Additional Notes:
On my way to work this morning 4:30 ish the same way I always take. My car decided to drive itself, every light on the middle console lit up, and the dashboard. I was going 50 when my car completely lost control while I tapped my brakes no response its locked, my steering wheel locked up, my brakes locked everything went haywire it would not let me steer or even shift to neutral all I could do was pray it stopped while it flipped off the road around 5:14 am with me still trapped inside. My seat belt wouldn't release my doors wouldn't unlock and my windows wouldn't roll down I was trapped breathing in airbag fumes for an hour until help finally came. They had to cut the windshield open to save me. I have no idea what went wrong but I could've died or have been burned to death my car acted like it went under water and not over it. I only had it for three days and I honestly feel like I have been robbed I am a mopar fan however after this I will never be again. No one believed me except for the two truck driver because the car kept trying to drive itself while he was loading it on his truck. Please save someone else I can't be the only one. I was three hours late for work and I'm always an hour early.
Mfg Campaign: 11524228
Recall Date: May 28, 2023
Chrysler (fca Us, Llc)
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
On my way to work this morning 4:30 ish the same way I always take. My car decided to drive itself, every light on the middle console lit up, and the dashboard. I was going 50 when my car completely lost control while I tapped my brakes no response its locked, my steering wheel locked up, my brakes locked everything went haywire it would not let me steer or even shift to neutral all I could do was pray it stopped while it flipped off the road around 5:14 am with me still trapped inside. My seat belt wouldn't release my doors wouldn't unlock and my windows wouldn't roll down I was trapped breathing in airbag fumes for an hour until help finally came. They had to cut the windshield open to save me. I have no idea what went wrong but I could've died or have been burned to death my car acted like it went under water and not over it. I only had it for three days and I honestly feel like I have been robbed I am a mopar fan however after this I will never be again. No one believed me except for the two truck driver because the car kept trying to drive itself while he was loading it on his truck. Please save someone else I can't be the only one. I was three hours late for work and I'm always an hour early.
Corrective Action:
On my way to work this morning 4:30 ish the same way I always take. My car decided to drive itself, every light on the middle console lit up, and the dashboard. I was going 50 when my car completely lost control while I tapped my brakes no response its locked, my steering wheel locked up, my brakes locked everything went haywire it would not let me steer or even shift to neutral all I could do was pray it stopped while it flipped off the road around 5:14 am with me still trapped inside. My seat belt wouldn't release my doors wouldn't unlock and my windows wouldn't roll down I was trapped breathing in airbag fumes for an hour until help finally came. They had to cut the windshield open to save me. I have no idea what went wrong but I could've died or have been burned to death my car acted like it went under water and not over it. I only had it for three days and I honestly feel like I have been robbed I am a mopar fan however after this I will never be again. No one believed me except for the two truck driver because the car kept trying to drive itself while he was loading it on his truck. Please save someone else I can't be the only one. I was three hours late for work and I'm always an hour early.
Additional Notes:
On my way to work this morning 4:30 ish the same way I always take. My car decided to drive itself, every light on the middle console lit up, and the dashboard. I was going 50 when my car completely lost control while I tapped my brakes no response its locked, my steering wheel locked up, my brakes locked everything went haywire it would not let me steer or even shift to neutral all I could do was pray it stopped while it flipped off the road around 5:14 am with me still trapped inside. My seat belt wouldn't release my doors wouldn't unlock and my windows wouldn't roll down I was trapped breathing in airbag fumes for an hour until help finally came. They had to cut the windshield open to save me. I have no idea what went wrong but I could've died or have been burned to death my car acted like it went under water and not over it. I only had it for three days and I honestly feel like I have been robbed I am a mopar fan however after this I will never be again. No one believed me except for the two truck driver because the car kept trying to drive itself while he was loading it on his truck. Please save someone else I can't be the only one. I was three hours late for work and I'm always an hour early.
Mfg Campaign: 11524228
Recall Date: May 28, 2023
Chrysler (fca Us, Llc)
Defect Description:
LANE DEPARTURE: ASSIST
Potential Consequences:
On my way to work this morning 4:30 ish the same way I always take. My car decided to drive itself, every light on the middle console lit up, and the dashboard. I was going 50 when my car completely lost control while I tapped my brakes no response its locked, my steering wheel locked up, my brakes locked everything went haywire it would not let me steer or even shift to neutral all I could do was pray it stopped while it flipped off the road around 5:14 am with me still trapped inside. My seat belt wouldn't release my doors wouldn't unlock and my windows wouldn't roll down I was trapped breathing in airbag fumes for an hour until help finally came. They had to cut the windshield open to save me. I have no idea what went wrong but I could've died or have been burned to death my car acted like it went under water and not over it. I only had it for three days and I honestly feel like I have been robbed I am a mopar fan however after this I will never be again. No one believed me except for the two truck driver because the car kept trying to drive itself while he was loading it on his truck. Please save someone else I can't be the only one. I was three hours late for work and I'm always an hour early.
Corrective Action:
On my way to work this morning 4:30 ish the same way I always take. My car decided to drive itself, every light on the middle console lit up, and the dashboard. I was going 50 when my car completely lost control while I tapped my brakes no response its locked, my steering wheel locked up, my brakes locked everything went haywire it would not let me steer or even shift to neutral all I could do was pray it stopped while it flipped off the road around 5:14 am with me still trapped inside. My seat belt wouldn't release my doors wouldn't unlock and my windows wouldn't roll down I was trapped breathing in airbag fumes for an hour until help finally came. They had to cut the windshield open to save me. I have no idea what went wrong but I could've died or have been burned to death my car acted like it went under water and not over it. I only had it for three days and I honestly feel like I have been robbed I am a mopar fan however after this I will never be again. No one believed me except for the two truck driver because the car kept trying to drive itself while he was loading it on his truck. Please save someone else I can't be the only one. I was three hours late for work and I'm always an hour early.
Additional Notes:
On my way to work this morning 4:30 ish the same way I always take. My car decided to drive itself, every light on the middle console lit up, and the dashboard. I was going 50 when my car completely lost control while I tapped my brakes no response its locked, my steering wheel locked up, my brakes locked everything went haywire it would not let me steer or even shift to neutral all I could do was pray it stopped while it flipped off the road around 5:14 am with me still trapped inside. My seat belt wouldn't release my doors wouldn't unlock and my windows wouldn't roll down I was trapped breathing in airbag fumes for an hour until help finally came. They had to cut the windshield open to save me. I have no idea what went wrong but I could've died or have been burned to death my car acted like it went under water and not over it. I only had it for three days and I honestly feel like I have been robbed I am a mopar fan however after this I will never be again. No one believed me except for the two truck driver because the car kept trying to drive itself while he was loading it on his truck. Please save someone else I can't be the only one. I was three hours late for work and I'm always an hour early.
Mfg Campaign: 11524228
Recall Date: May 28, 2023
Chrysler (fca Us, Llc)
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
The hazard light button has gotten stuck several times. I went to my dealer and we compared my car with a similar 2023 Compass. Same problem. Then we checked the 2022 Compass and the hazard light on this model does not get stuck. The 2022 is more sturdy than the 2023 version of the hazard light button.
Corrective Action:
The hazard light button has gotten stuck several times. I went to my dealer and we compared my car with a similar 2023 Compass. Same problem. Then we checked the 2022 Compass and the hazard light on this model does not get stuck. The 2022 is more sturdy than the 2023 version of the hazard light button.
Additional Notes:
The hazard light button has gotten stuck several times. I went to my dealer and we compared my car with a similar 2023 Compass. Same problem. Then we checked the 2022 Compass and the hazard light on this model does not get stuck. The 2022 is more sturdy than the 2023 version of the hazard light button.
Mfg Campaign: 11515637
Recall Date: Apr 5, 2023
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
What component or system failure or malfunctioned, and is it available for inspection upon request? When I started my vehicle I noticed that my navigation screen was black, and then when I put the vehicle in drive and slowed down to make a turn, the engine shut off while I was driving. I had to restart the vehicle, and I put the vehicle in drive, I made left the engine shut off again a second time. How was your safety or the safety of others put at risk? My safety was put at risk because the vehicle was still in driving mode, luckily there were no cars behind me. Has the problem been reproduced or confirmed by a dealer or independent service center? Not yet, I will be reporting this, because I do not feel safe. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives, or others? Not yet. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Yes, my navigation screen was black, and that has never happened before.
Corrective Action:
What component or system failure or malfunctioned, and is it available for inspection upon request? When I started my vehicle I noticed that my navigation screen was black, and then when I put the vehicle in drive and slowed down to make a turn, the engine shut off while I was driving. I had to restart the vehicle, and I put the vehicle in drive, I made left the engine shut off again a second time. How was your safety or the safety of others put at risk? My safety was put at risk because the vehicle was still in driving mode, luckily there were no cars behind me. Has the problem been reproduced or confirmed by a dealer or independent service center? Not yet, I will be reporting this, because I do not feel safe. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives, or others? Not yet. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Yes, my navigation screen was black, and that has never happened before.
Additional Notes:
What component or system failure or malfunctioned, and is it available for inspection upon request? When I started my vehicle I noticed that my navigation screen was black, and then when I put the vehicle in drive and slowed down to make a turn, the engine shut off while I was driving. I had to restart the vehicle, and I put the vehicle in drive, I made left the engine shut off again a second time. How was your safety or the safety of others put at risk? My safety was put at risk because the vehicle was still in driving mode, luckily there were no cars behind me. Has the problem been reproduced or confirmed by a dealer or independent service center? Not yet, I will be reporting this, because I do not feel safe. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives, or others? Not yet. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Yes, my navigation screen was black, and that has never happened before.
Mfg Campaign: 11513806
Recall Date: Mar 26, 2023
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
What component or system failure or malfunctioned, and is it available for inspection upon request? When I started my vehicle I noticed that my navigation screen was black, and then when I put the vehicle in drive and slowed down to make a turn, the engine shut off while I was driving. I had to restart the vehicle, and I put the vehicle in drive, I made left the engine shut off again a second time. How was your safety or the safety of others put at risk? My safety was put at risk because the vehicle was still in driving mode, luckily there were no cars behind me. Has the problem been reproduced or confirmed by a dealer or independent service center? Not yet, I will be reporting this, because I do not feel safe. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives, or others? Not yet. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Yes, my navigation screen was black, and that has never happened before.
Corrective Action:
What component or system failure or malfunctioned, and is it available for inspection upon request? When I started my vehicle I noticed that my navigation screen was black, and then when I put the vehicle in drive and slowed down to make a turn, the engine shut off while I was driving. I had to restart the vehicle, and I put the vehicle in drive, I made left the engine shut off again a second time. How was your safety or the safety of others put at risk? My safety was put at risk because the vehicle was still in driving mode, luckily there were no cars behind me. Has the problem been reproduced or confirmed by a dealer or independent service center? Not yet, I will be reporting this, because I do not feel safe. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives, or others? Not yet. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Yes, my navigation screen was black, and that has never happened before.
Additional Notes:
What component or system failure or malfunctioned, and is it available for inspection upon request? When I started my vehicle I noticed that my navigation screen was black, and then when I put the vehicle in drive and slowed down to make a turn, the engine shut off while I was driving. I had to restart the vehicle, and I put the vehicle in drive, I made left the engine shut off again a second time. How was your safety or the safety of others put at risk? My safety was put at risk because the vehicle was still in driving mode, luckily there were no cars behind me. Has the problem been reproduced or confirmed by a dealer or independent service center? Not yet, I will be reporting this, because I do not feel safe. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives, or others? Not yet. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Yes, my navigation screen was black, and that has never happened before.
Mfg Campaign: 11513806
Recall Date: Mar 26, 2023
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