Complaints & Recalls
Official Safety Recalls - Important!
2 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2021-2022 Dodge Durango, 2021-2023 Chrysler Pacifica, Jeep Grand Cherokee L, 2022 Ram 1500, 2500, 3500, Chrysler Voyager, 2022-2023 Jeep Compass, Grand Cherokee, Wagoneer, Grand Wagoneer, andRam Promaster vehicles. The radio software may prevent the rearview image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 66B, 79B
Recall Date: Jun 13, 2024
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2022-2023 Jeep Compass vehicles. The brightness level of the instrument panel cluster (IPC) may not be adjustable due to incorrect software in the body control module (BCM). As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 101, "Control and Displays."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 88A
Recall Date: Aug 14, 2023
Consumer Complaints
59 ComplaintsChrysler (fca Us, Llc)
Defect Description:
STRUCTURE:BODY
Potential Consequences:
Two bolts that hold the wheel assembly to the frame of the vehicle have broken off. The first in April 2025 was on the passenger side, and the second in July 2025 was on the driver side. The Jeep service personnel provided no explanation for how this could happen or seemed to have inspected the other components after the vehicle was serviced for the first broken bolt.
Corrective Action:
Two bolts that hold the wheel assembly to the frame of the vehicle have broken off. The first in April 2025 was on the passenger side, and the second in July 2025 was on the driver side. The Jeep service personnel provided no explanation for how this could happen or seemed to have inspected the other components after the vehicle was serviced for the first broken bolt.
Additional Notes:
Two bolts that hold the wheel assembly to the frame of the vehicle have broken off. The first in April 2025 was on the passenger side, and the second in July 2025 was on the driver side. The Jeep service personnel provided no explanation for how this could happen or seemed to have inspected the other components after the vehicle was serviced for the first broken bolt.
Mfg Campaign: 11675191
Recall Date: Jul 21, 2025
Chrysler (fca Us, Llc)
Defect Description:
SUSPENSION
Potential Consequences:
Two bolts that hold the wheel assembly to the frame of the vehicle have broken off. The first in April 2025 was on the passenger side, and the second in July 2025 was on the driver side. The Jeep service personnel provided no explanation for how this could happen or seemed to have inspected the other components after the vehicle was serviced for the first broken bolt.
Corrective Action:
Two bolts that hold the wheel assembly to the frame of the vehicle have broken off. The first in April 2025 was on the passenger side, and the second in July 2025 was on the driver side. The Jeep service personnel provided no explanation for how this could happen or seemed to have inspected the other components after the vehicle was serviced for the first broken bolt.
Additional Notes:
Two bolts that hold the wheel assembly to the frame of the vehicle have broken off. The first in April 2025 was on the passenger side, and the second in July 2025 was on the driver side. The Jeep service personnel provided no explanation for how this could happen or seemed to have inspected the other components after the vehicle was serviced for the first broken bolt.
Mfg Campaign: 11675191
Recall Date: Jul 21, 2025
Chrysler (fca Us, Llc)
Defect Description:
WHEELS
Potential Consequences:
Two bolts that hold the wheel assembly to the frame of the vehicle have broken off. The first in April 2025 was on the passenger side, and the second in July 2025 was on the driver side. The Jeep service personnel provided no explanation for how this could happen or seemed to have inspected the other components after the vehicle was serviced for the first broken bolt.
Corrective Action:
Two bolts that hold the wheel assembly to the frame of the vehicle have broken off. The first in April 2025 was on the passenger side, and the second in July 2025 was on the driver side. The Jeep service personnel provided no explanation for how this could happen or seemed to have inspected the other components after the vehicle was serviced for the first broken bolt.
Additional Notes:
Two bolts that hold the wheel assembly to the frame of the vehicle have broken off. The first in April 2025 was on the passenger side, and the second in July 2025 was on the driver side. The Jeep service personnel provided no explanation for how this could happen or seemed to have inspected the other components after the vehicle was serviced for the first broken bolt.
Mfg Campaign: 11675191
Recall Date: Jul 21, 2025
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
When driving on expressway at about 70 mph. Engine light comes on. Car loses acceleration. Start stop states it’s unavailable. Have to pull over on side of road and turn car off. Restart car and it drives normally with engine light on. Took it to a local dealership and they stated it need ed a software update. They then test drove the car and problem did not reoccur. The very next day while driving on the expressway again at about 70 mph. Same problem has occurred. The car has 26,996 miles on it as is still under warranty. How can a software update cause a car not to function while driving. If we would have been in a middle lane and unable to pull off on side of road we would have been required to stop and turn off car in the middle of the expressway.
Corrective Action:
When driving on expressway at about 70 mph. Engine light comes on. Car loses acceleration. Start stop states it’s unavailable. Have to pull over on side of road and turn car off. Restart car and it drives normally with engine light on. Took it to a local dealership and they stated it need ed a software update. They then test drove the car and problem did not reoccur. The very next day while driving on the expressway again at about 70 mph. Same problem has occurred. The car has 26,996 miles on it as is still under warranty. How can a software update cause a car not to function while driving. If we would have been in a middle lane and unable to pull off on side of road we would have been required to stop and turn off car in the middle of the expressway.
Additional Notes:
When driving on expressway at about 70 mph. Engine light comes on. Car loses acceleration. Start stop states it’s unavailable. Have to pull over on side of road and turn car off. Restart car and it drives normally with engine light on. Took it to a local dealership and they stated it need ed a software update. They then test drove the car and problem did not reoccur. The very next day while driving on the expressway again at about 70 mph. Same problem has occurred. The car has 26,996 miles on it as is still under warranty. How can a software update cause a car not to function while driving. If we would have been in a middle lane and unable to pull off on side of road we would have been required to stop and turn off car in the middle of the expressway.
Mfg Campaign: 11667878
Recall Date: Jun 19, 2025
Chrysler (fca Us, Llc)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
When driving on expressway at about 70 mph. Engine light comes on. Car loses acceleration. Start stop states it’s unavailable. Have to pull over on side of road and turn car off. Restart car and it drives normally with engine light on. Took it to a local dealership and they stated it need ed a software update. They then test drove the car and problem did not reoccur. The very next day while driving on the expressway again at about 70 mph. Same problem has occurred. The car has 26,996 miles on it as is still under warranty. How can a software update cause a car not to function while driving. If we would have been in a middle lane and unable to pull off on side of road we would have been required to stop and turn off car in the middle of the expressway.
Corrective Action:
When driving on expressway at about 70 mph. Engine light comes on. Car loses acceleration. Start stop states it’s unavailable. Have to pull over on side of road and turn car off. Restart car and it drives normally with engine light on. Took it to a local dealership and they stated it need ed a software update. They then test drove the car and problem did not reoccur. The very next day while driving on the expressway again at about 70 mph. Same problem has occurred. The car has 26,996 miles on it as is still under warranty. How can a software update cause a car not to function while driving. If we would have been in a middle lane and unable to pull off on side of road we would have been required to stop and turn off car in the middle of the expressway.
Additional Notes:
When driving on expressway at about 70 mph. Engine light comes on. Car loses acceleration. Start stop states it’s unavailable. Have to pull over on side of road and turn car off. Restart car and it drives normally with engine light on. Took it to a local dealership and they stated it need ed a software update. They then test drove the car and problem did not reoccur. The very next day while driving on the expressway again at about 70 mph. Same problem has occurred. The car has 26,996 miles on it as is still under warranty. How can a software update cause a car not to function while driving. If we would have been in a middle lane and unable to pull off on side of road we would have been required to stop and turn off car in the middle of the expressway.
Mfg Campaign: 11667878
Recall Date: Jun 19, 2025
Chrysler (fca Us, Llc)
Defect Description:
AIR BAGS
Potential Consequences:
The vehicle was in a front end collision and the airbags, not one single airbag deployed. This is vehicle malfunction.
Corrective Action:
The vehicle was in a front end collision and the airbags, not one single airbag deployed. This is vehicle malfunction.
Additional Notes:
The vehicle was in a front end collision and the airbags, not one single airbag deployed. This is vehicle malfunction.
Mfg Campaign: 11660451
Recall Date: May 12, 2025
Chrysler (fca Us, Llc)
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
The vehicle was in a front end collision and the airbags, not one single airbag deployed. This is vehicle malfunction.
Corrective Action:
The vehicle was in a front end collision and the airbags, not one single airbag deployed. This is vehicle malfunction.
Additional Notes:
The vehicle was in a front end collision and the airbags, not one single airbag deployed. This is vehicle malfunction.
Mfg Campaign: 11660451
Recall Date: May 12, 2025
Chrysler (fca Us, Llc)
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
The vehicle was in a front end collision and the airbags, not one single airbag deployed. This is vehicle malfunction.
Corrective Action:
The vehicle was in a front end collision and the airbags, not one single airbag deployed. This is vehicle malfunction.
Additional Notes:
The vehicle was in a front end collision and the airbags, not one single airbag deployed. This is vehicle malfunction.
Mfg Campaign: 11660451
Recall Date: May 12, 2025
Chrysler (fca Us, Llc)
Defect Description:
PARKING BRAKE
Potential Consequences:
The contact owns a 2023 Jeep Compass. The contact stated that the message to service the START/STOP system was displayed. The contact stated while driving 25 MPH, the emergency brake activated independently. The contact had to press the START button again for the vehicle to move. The contact stated that there was an A within a circle around displayed, indicating that the START/STOP system warning light was illuminated. The vehicle was taken to the local dealer where it was determined that the battery needed to be replaced. The battery was replaced but the failure recurred. The manufacturer was contacted and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 57,000.
Corrective Action:
The contact owns a 2023 Jeep Compass. The contact stated that the message to service the START/STOP system was displayed. The contact stated while driving 25 MPH, the emergency brake activated independently. The contact had to press the START button again for the vehicle to move. The contact stated that there was an A within a circle around displayed, indicating that the START/STOP system warning light was illuminated. The vehicle was taken to the local dealer where it was determined that the battery needed to be replaced. The battery was replaced but the failure recurred. The manufacturer was contacted and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 57,000.
Additional Notes:
The contact owns a 2023 Jeep Compass. The contact stated that the message to service the START/STOP system was displayed. The contact stated while driving 25 MPH, the emergency brake activated independently. The contact had to press the START button again for the vehicle to move. The contact stated that there was an A within a circle around displayed, indicating that the START/STOP system warning light was illuminated. The vehicle was taken to the local dealer where it was determined that the battery needed to be replaced. The battery was replaced but the failure recurred. The manufacturer was contacted and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 57,000.
Mfg Campaign: 11657527
Recall Date: Apr 29, 2025
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2023 Jeep Compass. The contact stated that the message to service the START/STOP system was displayed. The contact stated while driving 25 MPH, the emergency brake activated independently. The contact had to press the START button again for the vehicle to move. The contact stated that there was an A within a circle around displayed, indicating that the START/STOP system warning light was illuminated. The vehicle was taken to the local dealer where it was determined that the battery needed to be replaced. The battery was replaced but the failure recurred. The manufacturer was contacted and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 57,000.
Corrective Action:
The contact owns a 2023 Jeep Compass. The contact stated that the message to service the START/STOP system was displayed. The contact stated while driving 25 MPH, the emergency brake activated independently. The contact had to press the START button again for the vehicle to move. The contact stated that there was an A within a circle around displayed, indicating that the START/STOP system warning light was illuminated. The vehicle was taken to the local dealer where it was determined that the battery needed to be replaced. The battery was replaced but the failure recurred. The manufacturer was contacted and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 57,000.
Additional Notes:
The contact owns a 2023 Jeep Compass. The contact stated that the message to service the START/STOP system was displayed. The contact stated while driving 25 MPH, the emergency brake activated independently. The contact had to press the START button again for the vehicle to move. The contact stated that there was an A within a circle around displayed, indicating that the START/STOP system warning light was illuminated. The vehicle was taken to the local dealer where it was determined that the battery needed to be replaced. The battery was replaced but the failure recurred. The manufacturer was contacted and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 57,000.
Mfg Campaign: 11657527
Recall Date: Apr 29, 2025
Chrysler (fca Us, Llc)
Defect Description:
VEHICLE SPEED CONTROL:THROTTLE
Potential Consequences:
The contact owns a 2023 Jeep Compass. The contact stated that while driving 65 MPH, the "Check Electronic Throttle" message was displayed. The contact stated that while depressing the accelerator pedal, the vehicle failed to respond as needed. A dealer was contacted. The contact stated that during the initial failure, the same message was displayed, and the vehicle was taken to the dealer where a software update was performed. The vehicle was taken to the dealer a second time to be diagnosed; however, the vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 22,365.
Corrective Action:
The contact owns a 2023 Jeep Compass. The contact stated that while driving 65 MPH, the "Check Electronic Throttle" message was displayed. The contact stated that while depressing the accelerator pedal, the vehicle failed to respond as needed. A dealer was contacted. The contact stated that during the initial failure, the same message was displayed, and the vehicle was taken to the dealer where a software update was performed. The vehicle was taken to the dealer a second time to be diagnosed; however, the vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 22,365.
Additional Notes:
The contact owns a 2023 Jeep Compass. The contact stated that while driving 65 MPH, the "Check Electronic Throttle" message was displayed. The contact stated that while depressing the accelerator pedal, the vehicle failed to respond as needed. A dealer was contacted. The contact stated that during the initial failure, the same message was displayed, and the vehicle was taken to the dealer where a software update was performed. The vehicle was taken to the dealer a second time to be diagnosed; however, the vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 22,365.
Mfg Campaign: 11638061
Recall Date: Jan 23, 2025
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
The steering has a very sharp plastic that can make cut to the hands while driving and cause an accident. It looks like the finish of the plastic was not done correctly so when you touch those two molding it feels sharp. Maybe the pictures does not show but definitely needs to be checked with someone put their hands on the wheel on the side steering wheel
Corrective Action:
The steering has a very sharp plastic that can make cut to the hands while driving and cause an accident. It looks like the finish of the plastic was not done correctly so when you touch those two molding it feels sharp. Maybe the pictures does not show but definitely needs to be checked with someone put their hands on the wheel on the side steering wheel
Additional Notes:
The steering has a very sharp plastic that can make cut to the hands while driving and cause an accident. It looks like the finish of the plastic was not done correctly so when you touch those two molding it feels sharp. Maybe the pictures does not show but definitely needs to be checked with someone put their hands on the wheel on the side steering wheel
Mfg Campaign: 11628329
Recall Date: Dec 2, 2024
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2023 Jeep Compass. The contact stated while driving approximately 35 MPH and approaching a red light, the vehicle lost motive power. The contact stated that the vehicle failed to accelerate, and that the gear shifter remained in drive. The vehicle came to a complete stop in the middle of the roadway. The brake light remained illuminated. The contact waited for a while and the vehicle started to function normally. The vehicle was taken to the local dealer to be diagnosed. The local dealer had not found a failure with the vehicle. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.
Corrective Action:
The contact owns a 2023 Jeep Compass. The contact stated while driving approximately 35 MPH and approaching a red light, the vehicle lost motive power. The contact stated that the vehicle failed to accelerate, and that the gear shifter remained in drive. The vehicle came to a complete stop in the middle of the roadway. The brake light remained illuminated. The contact waited for a while and the vehicle started to function normally. The vehicle was taken to the local dealer to be diagnosed. The local dealer had not found a failure with the vehicle. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.
Additional Notes:
The contact owns a 2023 Jeep Compass. The contact stated while driving approximately 35 MPH and approaching a red light, the vehicle lost motive power. The contact stated that the vehicle failed to accelerate, and that the gear shifter remained in drive. The vehicle came to a complete stop in the middle of the roadway. The brake light remained illuminated. The contact waited for a while and the vehicle started to function normally. The vehicle was taken to the local dealer to be diagnosed. The local dealer had not found a failure with the vehicle. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.
Mfg Campaign: 11626433
Recall Date: Nov 20, 2024
Chrysler (fca Us, Llc)
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
The automatic emergency braking / collision avoidance system engages randomly when there is no risk of collision and often times with no cars or obstacles in sight. For example, when driving on an open interstate highway. Without any apparent reason, the collision avoidance system alerts of an imminent collision and the automatic emergency braking system applies hard braking for a short interval or 1 to 2 seconds. This could result in a rear end collision if a following vehicle were unable to react in time to slow down. Additionally, the system will activate while navigating curves, applying hard braking pressure that could cause loss of control. In a little over a year of ownership, this issue has occurred approximately 12+ times. Changing the sensitivity of the system has not effect, as it still occurs even at the lowest sensitivity settings (shortest warning interval applied in vehicle settings)
Corrective Action:
The automatic emergency braking / collision avoidance system engages randomly when there is no risk of collision and often times with no cars or obstacles in sight. For example, when driving on an open interstate highway. Without any apparent reason, the collision avoidance system alerts of an imminent collision and the automatic emergency braking system applies hard braking for a short interval or 1 to 2 seconds. This could result in a rear end collision if a following vehicle were unable to react in time to slow down. Additionally, the system will activate while navigating curves, applying hard braking pressure that could cause loss of control. In a little over a year of ownership, this issue has occurred approximately 12+ times. Changing the sensitivity of the system has not effect, as it still occurs even at the lowest sensitivity settings (shortest warning interval applied in vehicle settings)
Additional Notes:
The automatic emergency braking / collision avoidance system engages randomly when there is no risk of collision and often times with no cars or obstacles in sight. For example, when driving on an open interstate highway. Without any apparent reason, the collision avoidance system alerts of an imminent collision and the automatic emergency braking system applies hard braking for a short interval or 1 to 2 seconds. This could result in a rear end collision if a following vehicle were unable to react in time to slow down. Additionally, the system will activate while navigating curves, applying hard braking pressure that could cause loss of control. In a little over a year of ownership, this issue has occurred approximately 12+ times. Changing the sensitivity of the system has not effect, as it still occurs even at the lowest sensitivity settings (shortest warning interval applied in vehicle settings)
Mfg Campaign: 11621874
Recall Date: Oct 25, 2024
Chrysler (fca Us, Llc)
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
The automatic emergency braking / collision avoidance system engages randomly when there is no risk of collision and often times with no cars or obstacles in sight. For example, when driving on an open interstate highway. Without any apparent reason, the collision avoidance system alerts of an imminent collision and the automatic emergency braking system applies hard braking for a short interval or 1 to 2 seconds. This could result in a rear end collision if a following vehicle were unable to react in time to slow down. Additionally, the system will activate while navigating curves, applying hard braking pressure that could cause loss of control. In a little over a year of ownership, this issue has occurred approximately 12+ times. Changing the sensitivity of the system has not effect, as it still occurs even at the lowest sensitivity settings (shortest warning interval applied in vehicle settings)
Corrective Action:
The automatic emergency braking / collision avoidance system engages randomly when there is no risk of collision and often times with no cars or obstacles in sight. For example, when driving on an open interstate highway. Without any apparent reason, the collision avoidance system alerts of an imminent collision and the automatic emergency braking system applies hard braking for a short interval or 1 to 2 seconds. This could result in a rear end collision if a following vehicle were unable to react in time to slow down. Additionally, the system will activate while navigating curves, applying hard braking pressure that could cause loss of control. In a little over a year of ownership, this issue has occurred approximately 12+ times. Changing the sensitivity of the system has not effect, as it still occurs even at the lowest sensitivity settings (shortest warning interval applied in vehicle settings)
Additional Notes:
The automatic emergency braking / collision avoidance system engages randomly when there is no risk of collision and often times with no cars or obstacles in sight. For example, when driving on an open interstate highway. Without any apparent reason, the collision avoidance system alerts of an imminent collision and the automatic emergency braking system applies hard braking for a short interval or 1 to 2 seconds. This could result in a rear end collision if a following vehicle were unable to react in time to slow down. Additionally, the system will activate while navigating curves, applying hard braking pressure that could cause loss of control. In a little over a year of ownership, this issue has occurred approximately 12+ times. Changing the sensitivity of the system has not effect, as it still occurs even at the lowest sensitivity settings (shortest warning interval applied in vehicle settings)
Mfg Campaign: 11621874
Recall Date: Oct 25, 2024
Chrysler (fca Us, Llc)
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
At night, the light sensors cause the GPS map screen to flash from dark mode to bright white screen when passing under street lights. Car is available for inspection. This is a safety factor in that the bright white lights flashing in the driver's eyes in the dark is very dangerous and distracting. The safety of my passengers, myself and surrounding vehicles was put at risk when driving in the dark with the GPS screen flashing from black to blinding white under the street/freeway lights. I almost had an accident due to this problem and had to throw a towel over the screen to get home safely. Car has been back to dealership four times with no resolution or repair. No warning lights or messages, the same thing happens every time when driving at night. At this time 10/3/24, the dealership Jeep Service Manager (Al Serra Jeep, Grand Blanc, MI) is in email contact with STAR (Chrysler's Tech Team) to find resolution to this problem, which they believe may be a software issue and light sensor problem in the design of the vehicle's communication system. There are potentially many other vehicles that had the same software uploaded and their cars are operating in the same unsafe manner.
Corrective Action:
At night, the light sensors cause the GPS map screen to flash from dark mode to bright white screen when passing under street lights. Car is available for inspection. This is a safety factor in that the bright white lights flashing in the driver's eyes in the dark is very dangerous and distracting. The safety of my passengers, myself and surrounding vehicles was put at risk when driving in the dark with the GPS screen flashing from black to blinding white under the street/freeway lights. I almost had an accident due to this problem and had to throw a towel over the screen to get home safely. Car has been back to dealership four times with no resolution or repair. No warning lights or messages, the same thing happens every time when driving at night. At this time 10/3/24, the dealership Jeep Service Manager (Al Serra Jeep, Grand Blanc, MI) is in email contact with STAR (Chrysler's Tech Team) to find resolution to this problem, which they believe may be a software issue and light sensor problem in the design of the vehicle's communication system. There are potentially many other vehicles that had the same software uploaded and their cars are operating in the same unsafe manner.
Additional Notes:
At night, the light sensors cause the GPS map screen to flash from dark mode to bright white screen when passing under street lights. Car is available for inspection. This is a safety factor in that the bright white lights flashing in the driver's eyes in the dark is very dangerous and distracting. The safety of my passengers, myself and surrounding vehicles was put at risk when driving in the dark with the GPS screen flashing from black to blinding white under the street/freeway lights. I almost had an accident due to this problem and had to throw a towel over the screen to get home safely. Car has been back to dealership four times with no resolution or repair. No warning lights or messages, the same thing happens every time when driving at night. At this time 10/3/24, the dealership Jeep Service Manager (Al Serra Jeep, Grand Blanc, MI) is in email contact with STAR (Chrysler's Tech Team) to find resolution to this problem, which they believe may be a software issue and light sensor problem in the design of the vehicle's communication system. There are potentially many other vehicles that had the same software uploaded and their cars are operating in the same unsafe manner.
Mfg Campaign: 11617906
Recall Date: Oct 3, 2024
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
At night, the light sensors cause the GPS map screen to flash from dark mode to bright white screen when passing under street lights. Car is available for inspection. This is a safety factor in that the bright white lights flashing in the driver's eyes in the dark is very dangerous and distracting. The safety of my passengers, myself and surrounding vehicles was put at risk when driving in the dark with the GPS screen flashing from black to blinding white under the street/freeway lights. I almost had an accident due to this problem and had to throw a towel over the screen to get home safely. Car has been back to dealership four times with no resolution or repair. No warning lights or messages, the same thing happens every time when driving at night. At this time 10/3/24, the dealership Jeep Service Manager (Al Serra Jeep, Grand Blanc, MI) is in email contact with STAR (Chrysler's Tech Team) to find resolution to this problem, which they believe may be a software issue and light sensor problem in the design of the vehicle's communication system. There are potentially many other vehicles that had the same software uploaded and their cars are operating in the same unsafe manner.
Corrective Action:
At night, the light sensors cause the GPS map screen to flash from dark mode to bright white screen when passing under street lights. Car is available for inspection. This is a safety factor in that the bright white lights flashing in the driver's eyes in the dark is very dangerous and distracting. The safety of my passengers, myself and surrounding vehicles was put at risk when driving in the dark with the GPS screen flashing from black to blinding white under the street/freeway lights. I almost had an accident due to this problem and had to throw a towel over the screen to get home safely. Car has been back to dealership four times with no resolution or repair. No warning lights or messages, the same thing happens every time when driving at night. At this time 10/3/24, the dealership Jeep Service Manager (Al Serra Jeep, Grand Blanc, MI) is in email contact with STAR (Chrysler's Tech Team) to find resolution to this problem, which they believe may be a software issue and light sensor problem in the design of the vehicle's communication system. There are potentially many other vehicles that had the same software uploaded and their cars are operating in the same unsafe manner.
Additional Notes:
At night, the light sensors cause the GPS map screen to flash from dark mode to bright white screen when passing under street lights. Car is available for inspection. This is a safety factor in that the bright white lights flashing in the driver's eyes in the dark is very dangerous and distracting. The safety of my passengers, myself and surrounding vehicles was put at risk when driving in the dark with the GPS screen flashing from black to blinding white under the street/freeway lights. I almost had an accident due to this problem and had to throw a towel over the screen to get home safely. Car has been back to dealership four times with no resolution or repair. No warning lights or messages, the same thing happens every time when driving at night. At this time 10/3/24, the dealership Jeep Service Manager (Al Serra Jeep, Grand Blanc, MI) is in email contact with STAR (Chrysler's Tech Team) to find resolution to this problem, which they believe may be a software issue and light sensor problem in the design of the vehicle's communication system. There are potentially many other vehicles that had the same software uploaded and their cars are operating in the same unsafe manner.
Mfg Campaign: 11617906
Recall Date: Oct 3, 2024
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2023 Jeep Compass. The contact stated while driving at an undisclosed speed, several unknown warning lights were illuminated. The contact pulled over to the side of the roadway. The vehicle was towed to the dealer, where an unknown computer repair was performed. Additionally, the contact stated that the front driver's side and passenger's side air bag warning lights were illuminated. The dealer determined that unknown parts needed to be replaced; however, the parts were on backorder. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 14,269.
Corrective Action:
The contact owns a 2023 Jeep Compass. The contact stated while driving at an undisclosed speed, several unknown warning lights were illuminated. The contact pulled over to the side of the roadway. The vehicle was towed to the dealer, where an unknown computer repair was performed. Additionally, the contact stated that the front driver's side and passenger's side air bag warning lights were illuminated. The dealer determined that unknown parts needed to be replaced; however, the parts were on backorder. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 14,269.
Additional Notes:
The contact owns a 2023 Jeep Compass. The contact stated while driving at an undisclosed speed, several unknown warning lights were illuminated. The contact pulled over to the side of the roadway. The vehicle was towed to the dealer, where an unknown computer repair was performed. Additionally, the contact stated that the front driver's side and passenger's side air bag warning lights were illuminated. The dealer determined that unknown parts needed to be replaced; however, the parts were on backorder. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 14,269.
Mfg Campaign: 11617508
Recall Date: Oct 1, 2024
Chrysler (fca Us, Llc)
Defect Description:
AIR BAGS
Potential Consequences:
The contact owns a 2023 Jeep Compass. The contact stated while driving at an undisclosed speed, several unknown warning lights were illuminated. The contact pulled over to the side of the roadway. The vehicle was towed to the dealer, where an unknown computer repair was performed. Additionally, the contact stated that the front driver's side and passenger's side air bag warning lights were illuminated. The dealer determined that unknown parts needed to be replaced; however, the parts were on backorder. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 14,269.
Corrective Action:
The contact owns a 2023 Jeep Compass. The contact stated while driving at an undisclosed speed, several unknown warning lights were illuminated. The contact pulled over to the side of the roadway. The vehicle was towed to the dealer, where an unknown computer repair was performed. Additionally, the contact stated that the front driver's side and passenger's side air bag warning lights were illuminated. The dealer determined that unknown parts needed to be replaced; however, the parts were on backorder. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 14,269.
Additional Notes:
The contact owns a 2023 Jeep Compass. The contact stated while driving at an undisclosed speed, several unknown warning lights were illuminated. The contact pulled over to the side of the roadway. The vehicle was towed to the dealer, where an unknown computer repair was performed. Additionally, the contact stated that the front driver's side and passenger's side air bag warning lights were illuminated. The dealer determined that unknown parts needed to be replaced; however, the parts were on backorder. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 14,269.
Mfg Campaign: 11617508
Recall Date: Oct 1, 2024
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
Had to have rack and pinion replaced. Started leaks power steering fluid. Pretty sure cv joints are bad also, i have a clicking sound when I turn the wheels.
Corrective Action:
Had to have rack and pinion replaced. Started leaks power steering fluid. Pretty sure cv joints are bad also, i have a clicking sound when I turn the wheels.
Additional Notes:
Had to have rack and pinion replaced. Started leaks power steering fluid. Pretty sure cv joints are bad also, i have a clicking sound when I turn the wheels.
Mfg Campaign: 11614424
Recall Date: Sep 13, 2024
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Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury