Complaints & Recalls
Official Safety Recalls - Important!
2 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2019-2020 Ram 1500, 1500 Classic and Jeep Compass vehicles. The windshield wiper arm or arms may loosen, possibly causing the wipers to not operate properly and reduce the driver's visibility in certain weather conditions.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: W25
Recall Date: Apr 9, 2020
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018-2019 Dodge Grand Caravan and Jeep Compass, 2018 Dodge Journey, and 2019 Jeep Cherokee vehicles. The rear brake caliper pistons on these vehicles may have an insufficient coating causing gas pockets to form, potentially reducing rear brake performance.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U86
Recall Date: Aug 9, 2018
Consumer Complaints
504 ComplaintsChrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
Stopped at stoplight. Engine start/stop was selected on and stopped engine per usual. Released brake and engine didn’t restart leaving vehicle un-powered in traffic. Shifted to park. Let vehicle recycle on/off power a few times. Engine was able to be restarted several minutes later. This happened before ~1 year ago and dealer replaced aux battery and torque sensors but couldn’t replicate failure and never disclosed any actual fault found.
Corrective Action:
Stopped at stoplight. Engine start/stop was selected on and stopped engine per usual. Released brake and engine didn’t restart leaving vehicle un-powered in traffic. Shifted to park. Let vehicle recycle on/off power a few times. Engine was able to be restarted several minutes later. This happened before ~1 year ago and dealer replaced aux battery and torque sensors but couldn’t replicate failure and never disclosed any actual fault found.
Additional Notes:
Stopped at stoplight. Engine start/stop was selected on and stopped engine per usual. Released brake and engine didn’t restart leaving vehicle un-powered in traffic. Shifted to park. Let vehicle recycle on/off power a few times. Engine was able to be restarted several minutes later. This happened before ~1 year ago and dealer replaced aux battery and torque sensors but couldn’t replicate failure and never disclosed any actual fault found.
Mfg Campaign: 11633269
Recall Date: Dec 30, 2024
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Stopped at stoplight. Engine start/stop was selected on and stopped engine per usual. Released brake and engine didn’t restart leaving vehicle un-powered in traffic. Shifted to park. Let vehicle recycle on/off power a few times. Engine was able to be restarted several minutes later. This happened before ~1 year ago and dealer replaced aux battery and torque sensors but couldn’t replicate failure and never disclosed any actual fault found.
Corrective Action:
Stopped at stoplight. Engine start/stop was selected on and stopped engine per usual. Released brake and engine didn’t restart leaving vehicle un-powered in traffic. Shifted to park. Let vehicle recycle on/off power a few times. Engine was able to be restarted several minutes later. This happened before ~1 year ago and dealer replaced aux battery and torque sensors but couldn’t replicate failure and never disclosed any actual fault found.
Additional Notes:
Stopped at stoplight. Engine start/stop was selected on and stopped engine per usual. Released brake and engine didn’t restart leaving vehicle un-powered in traffic. Shifted to park. Let vehicle recycle on/off power a few times. Engine was able to be restarted several minutes later. This happened before ~1 year ago and dealer replaced aux battery and torque sensors but couldn’t replicate failure and never disclosed any actual fault found.
Mfg Campaign: 11633269
Recall Date: Dec 30, 2024
Chrysler (fca Us, Llc)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Stopped at stoplight. Engine start/stop was selected on and stopped engine per usual. Released brake and engine didn’t restart leaving vehicle un-powered in traffic. Shifted to park. Let vehicle recycle on/off power a few times. Engine was able to be restarted several minutes later. This happened before ~1 year ago and dealer replaced aux battery and torque sensors but couldn’t replicate failure and never disclosed any actual fault found.
Corrective Action:
Stopped at stoplight. Engine start/stop was selected on and stopped engine per usual. Released brake and engine didn’t restart leaving vehicle un-powered in traffic. Shifted to park. Let vehicle recycle on/off power a few times. Engine was able to be restarted several minutes later. This happened before ~1 year ago and dealer replaced aux battery and torque sensors but couldn’t replicate failure and never disclosed any actual fault found.
Additional Notes:
Stopped at stoplight. Engine start/stop was selected on and stopped engine per usual. Released brake and engine didn’t restart leaving vehicle un-powered in traffic. Shifted to park. Let vehicle recycle on/off power a few times. Engine was able to be restarted several minutes later. This happened before ~1 year ago and dealer replaced aux battery and torque sensors but couldn’t replicate failure and never disclosed any actual fault found.
Mfg Campaign: 11633269
Recall Date: Dec 30, 2024
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The screen that shows the radio, backup camera, car play etc is 2/3 blank. It has been going out for over a month but now is just out all together. I did grow up in the era where you didn't have backup cameras however the way these new cars are made and all the blind spots, it makes it more difficult to backup without the assistance of the rear view camera. I saw on the national news last week that Jeeps 2020 and newer were recalled but I believe the recall should also include 2019. When I googled it, you tube says the entire screen needs to be replaced which can cost at least $500.
Corrective Action:
The screen that shows the radio, backup camera, car play etc is 2/3 blank. It has been going out for over a month but now is just out all together. I did grow up in the era where you didn't have backup cameras however the way these new cars are made and all the blind spots, it makes it more difficult to backup without the assistance of the rear view camera. I saw on the national news last week that Jeeps 2020 and newer were recalled but I believe the recall should also include 2019. When I googled it, you tube says the entire screen needs to be replaced which can cost at least $500.
Additional Notes:
The screen that shows the radio, backup camera, car play etc is 2/3 blank. It has been going out for over a month but now is just out all together. I did grow up in the era where you didn't have backup cameras however the way these new cars are made and all the blind spots, it makes it more difficult to backup without the assistance of the rear view camera. I saw on the national news last week that Jeeps 2020 and newer were recalled but I believe the recall should also include 2019. When I googled it, you tube says the entire screen needs to be replaced which can cost at least $500.
Mfg Campaign: 11633274
Recall Date: Dec 30, 2024
Chrysler (fca Us, Llc)
Defect Description:
PARKING BRAKE
Potential Consequences:
The contact owns a 2019 Jeep Compass. The contact stated that while idling at a red traffic light, the Auto START/STOP system engaged, causing the parking brake to erroneously engage. The contact released the brake pedal, and the vehicle failed to respond as needed. The contact restarted the vehicle for the vehicle to respond as needed. The Auto START/STOP warning light was illuminated. The vehicle was taken to the local dealer, who was unable to duplicate the failure. The vehicle was not diagnosed or repaired. The contact stated while at a green traffic light, the parking brake unexpectedly engaged, and the vehicle failed to move. The contact restarted the vehicle, depressed the brake pedal, and released the parking brake. The manufacturer was not contacted. The failure mileage was approximately 80,000.
Corrective Action:
The contact owns a 2019 Jeep Compass. The contact stated that while idling at a red traffic light, the Auto START/STOP system engaged, causing the parking brake to erroneously engage. The contact released the brake pedal, and the vehicle failed to respond as needed. The contact restarted the vehicle for the vehicle to respond as needed. The Auto START/STOP warning light was illuminated. The vehicle was taken to the local dealer, who was unable to duplicate the failure. The vehicle was not diagnosed or repaired. The contact stated while at a green traffic light, the parking brake unexpectedly engaged, and the vehicle failed to move. The contact restarted the vehicle, depressed the brake pedal, and released the parking brake. The manufacturer was not contacted. The failure mileage was approximately 80,000.
Additional Notes:
The contact owns a 2019 Jeep Compass. The contact stated that while idling at a red traffic light, the Auto START/STOP system engaged, causing the parking brake to erroneously engage. The contact released the brake pedal, and the vehicle failed to respond as needed. The contact restarted the vehicle for the vehicle to respond as needed. The Auto START/STOP warning light was illuminated. The vehicle was taken to the local dealer, who was unable to duplicate the failure. The vehicle was not diagnosed or repaired. The contact stated while at a green traffic light, the parking brake unexpectedly engaged, and the vehicle failed to move. The contact restarted the vehicle, depressed the brake pedal, and released the parking brake. The manufacturer was not contacted. The failure mileage was approximately 80,000.
Mfg Campaign: 11627175
Recall Date: Nov 25, 2024
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2019 Jeep Compass. The contact stated that while idling at a red traffic light, the Auto START/STOP system engaged, causing the parking brake to erroneously engage. The contact released the brake pedal, and the vehicle failed to respond as needed. The contact restarted the vehicle for the vehicle to respond as needed. The Auto START/STOP warning light was illuminated. The vehicle was taken to the local dealer, who was unable to duplicate the failure. The vehicle was not diagnosed or repaired. The contact stated while at a green traffic light, the parking brake unexpectedly engaged, and the vehicle failed to move. The contact restarted the vehicle, depressed the brake pedal, and released the parking brake. The manufacturer was not contacted. The failure mileage was approximately 80,000.
Corrective Action:
The contact owns a 2019 Jeep Compass. The contact stated that while idling at a red traffic light, the Auto START/STOP system engaged, causing the parking brake to erroneously engage. The contact released the brake pedal, and the vehicle failed to respond as needed. The contact restarted the vehicle for the vehicle to respond as needed. The Auto START/STOP warning light was illuminated. The vehicle was taken to the local dealer, who was unable to duplicate the failure. The vehicle was not diagnosed or repaired. The contact stated while at a green traffic light, the parking brake unexpectedly engaged, and the vehicle failed to move. The contact restarted the vehicle, depressed the brake pedal, and released the parking brake. The manufacturer was not contacted. The failure mileage was approximately 80,000.
Additional Notes:
The contact owns a 2019 Jeep Compass. The contact stated that while idling at a red traffic light, the Auto START/STOP system engaged, causing the parking brake to erroneously engage. The contact released the brake pedal, and the vehicle failed to respond as needed. The contact restarted the vehicle for the vehicle to respond as needed. The Auto START/STOP warning light was illuminated. The vehicle was taken to the local dealer, who was unable to duplicate the failure. The vehicle was not diagnosed or repaired. The contact stated while at a green traffic light, the parking brake unexpectedly engaged, and the vehicle failed to move. The contact restarted the vehicle, depressed the brake pedal, and released the parking brake. The manufacturer was not contacted. The failure mileage was approximately 80,000.
Mfg Campaign: 11627175
Recall Date: Nov 25, 2024
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The car caught fire due to the radio and my insurance company screwed me and I need to know what I can do to help me
Corrective Action:
The car caught fire due to the radio and my insurance company screwed me and I need to know what I can do to help me
Additional Notes:
The car caught fire due to the radio and my insurance company screwed me and I need to know what I can do to help me
Mfg Campaign: 11627238
Recall Date: Nov 25, 2024
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I was driving my 2019 Jeep Compass Trailhawk and had just started to accelerate when my car showed a warning light for "High Coolant Temp." The car subsequently lost all engine power and immediately initiated my parking brake. The car was stopped in the middle of the roadway, posing a serious danger risk to myself and other drivers. Had this occurred 30 more feet, I would've been in the middle of a railway crossing. After a few seconds, the temperature indicator returned to normal, though the car still had no power. I had to restart my car two times, then the issue was temporarily resolved and I was able to drive back to my house.
Corrective Action:
I was driving my 2019 Jeep Compass Trailhawk and had just started to accelerate when my car showed a warning light for "High Coolant Temp." The car subsequently lost all engine power and immediately initiated my parking brake. The car was stopped in the middle of the roadway, posing a serious danger risk to myself and other drivers. Had this occurred 30 more feet, I would've been in the middle of a railway crossing. After a few seconds, the temperature indicator returned to normal, though the car still had no power. I had to restart my car two times, then the issue was temporarily resolved and I was able to drive back to my house.
Additional Notes:
I was driving my 2019 Jeep Compass Trailhawk and had just started to accelerate when my car showed a warning light for "High Coolant Temp." The car subsequently lost all engine power and immediately initiated my parking brake. The car was stopped in the middle of the roadway, posing a serious danger risk to myself and other drivers. Had this occurred 30 more feet, I would've been in the middle of a railway crossing. After a few seconds, the temperature indicator returned to normal, though the car still had no power. I had to restart my car two times, then the issue was temporarily resolved and I was able to drive back to my house.
Mfg Campaign: 11627111
Recall Date: Nov 24, 2024
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
I was driving my 2019 Jeep Compass Trailhawk and had just started to accelerate when my car showed a warning light for "High Coolant Temp." The car subsequently lost all engine power and immediately initiated my parking brake. The car was stopped in the middle of the roadway, posing a serious danger risk to myself and other drivers. Had this occurred 30 more feet, I would've been in the middle of a railway crossing. After a few seconds, the temperature indicator returned to normal, though the car still had no power. I had to restart my car two times, then the issue was temporarily resolved and I was able to drive back to my house.
Corrective Action:
I was driving my 2019 Jeep Compass Trailhawk and had just started to accelerate when my car showed a warning light for "High Coolant Temp." The car subsequently lost all engine power and immediately initiated my parking brake. The car was stopped in the middle of the roadway, posing a serious danger risk to myself and other drivers. Had this occurred 30 more feet, I would've been in the middle of a railway crossing. After a few seconds, the temperature indicator returned to normal, though the car still had no power. I had to restart my car two times, then the issue was temporarily resolved and I was able to drive back to my house.
Additional Notes:
I was driving my 2019 Jeep Compass Trailhawk and had just started to accelerate when my car showed a warning light for "High Coolant Temp." The car subsequently lost all engine power and immediately initiated my parking brake. The car was stopped in the middle of the roadway, posing a serious danger risk to myself and other drivers. Had this occurred 30 more feet, I would've been in the middle of a railway crossing. After a few seconds, the temperature indicator returned to normal, though the car still had no power. I had to restart my car two times, then the issue was temporarily resolved and I was able to drive back to my house.
Mfg Campaign: 11627111
Recall Date: Nov 24, 2024
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
I was driving my 2019 Jeep Compass Trailhawk and had just started to accelerate when my car showed a warning light for "High Coolant Temp." The car subsequently lost all engine power and immediately initiated my parking brake. The car was stopped in the middle of the roadway, posing a serious danger risk to myself and other drivers. Had this occurred 30 more feet, I would've been in the middle of a railway crossing. After a few seconds, the temperature indicator returned to normal, though the car still had no power. I had to restart my car two times, then the issue was temporarily resolved and I was able to drive back to my house.
Corrective Action:
I was driving my 2019 Jeep Compass Trailhawk and had just started to accelerate when my car showed a warning light for "High Coolant Temp." The car subsequently lost all engine power and immediately initiated my parking brake. The car was stopped in the middle of the roadway, posing a serious danger risk to myself and other drivers. Had this occurred 30 more feet, I would've been in the middle of a railway crossing. After a few seconds, the temperature indicator returned to normal, though the car still had no power. I had to restart my car two times, then the issue was temporarily resolved and I was able to drive back to my house.
Additional Notes:
I was driving my 2019 Jeep Compass Trailhawk and had just started to accelerate when my car showed a warning light for "High Coolant Temp." The car subsequently lost all engine power and immediately initiated my parking brake. The car was stopped in the middle of the roadway, posing a serious danger risk to myself and other drivers. Had this occurred 30 more feet, I would've been in the middle of a railway crossing. After a few seconds, the temperature indicator returned to normal, though the car still had no power. I had to restart my car two times, then the issue was temporarily resolved and I was able to drive back to my house.
Mfg Campaign: 11627111
Recall Date: Nov 24, 2024
Chrysler (fca Us, Llc)
Defect Description:
PARKING BRAKE
Potential Consequences:
The contact owns a 2019 Jeep Compass. The contact stated while driving at various speeds, the message that the electric parking brake was engaged, and to depress the brake pedal and to push the Push to Start button was displayed. The vehicle then stalled. The contact stated that upon depressing the brake pedal and pushing the Push to Start button, the vehicle responded as needed. Additionally, the contact stated that the instrument panel lights, and the instrument cluster had become inoperable while driving. The contact stated that upon turning off and restarting the vehicle, the instrument panel lights, and the instrument cluster became operable. The contact stated that the failure had been recurring while driving. The vehicle was taken to the dealer, where the contact was informed that there was no failure was found. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 28,000.
Corrective Action:
The contact owns a 2019 Jeep Compass. The contact stated while driving at various speeds, the message that the electric parking brake was engaged, and to depress the brake pedal and to push the Push to Start button was displayed. The vehicle then stalled. The contact stated that upon depressing the brake pedal and pushing the Push to Start button, the vehicle responded as needed. Additionally, the contact stated that the instrument panel lights, and the instrument cluster had become inoperable while driving. The contact stated that upon turning off and restarting the vehicle, the instrument panel lights, and the instrument cluster became operable. The contact stated that the failure had been recurring while driving. The vehicle was taken to the dealer, where the contact was informed that there was no failure was found. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 28,000.
Additional Notes:
The contact owns a 2019 Jeep Compass. The contact stated while driving at various speeds, the message that the electric parking brake was engaged, and to depress the brake pedal and to push the Push to Start button was displayed. The vehicle then stalled. The contact stated that upon depressing the brake pedal and pushing the Push to Start button, the vehicle responded as needed. Additionally, the contact stated that the instrument panel lights, and the instrument cluster had become inoperable while driving. The contact stated that upon turning off and restarting the vehicle, the instrument panel lights, and the instrument cluster became operable. The contact stated that the failure had been recurring while driving. The vehicle was taken to the dealer, where the contact was informed that there was no failure was found. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 28,000.
Mfg Campaign: 11626335
Recall Date: Nov 20, 2024
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
Potential Consequences:
The contact owns a 2019 Jeep Compass. The contact stated while driving at various speeds, the message that the electric parking brake was engaged, and to depress the brake pedal and to push the Push to Start button was displayed. The vehicle then stalled. The contact stated that upon depressing the brake pedal and pushing the Push to Start button, the vehicle responded as needed. Additionally, the contact stated that the instrument panel lights, and the instrument cluster had become inoperable while driving. The contact stated that upon turning off and restarting the vehicle, the instrument panel lights, and the instrument cluster became operable. The contact stated that the failure had been recurring while driving. The vehicle was taken to the dealer, where the contact was informed that there was no failure was found. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 28,000.
Corrective Action:
The contact owns a 2019 Jeep Compass. The contact stated while driving at various speeds, the message that the electric parking brake was engaged, and to depress the brake pedal and to push the Push to Start button was displayed. The vehicle then stalled. The contact stated that upon depressing the brake pedal and pushing the Push to Start button, the vehicle responded as needed. Additionally, the contact stated that the instrument panel lights, and the instrument cluster had become inoperable while driving. The contact stated that upon turning off and restarting the vehicle, the instrument panel lights, and the instrument cluster became operable. The contact stated that the failure had been recurring while driving. The vehicle was taken to the dealer, where the contact was informed that there was no failure was found. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 28,000.
Additional Notes:
The contact owns a 2019 Jeep Compass. The contact stated while driving at various speeds, the message that the electric parking brake was engaged, and to depress the brake pedal and to push the Push to Start button was displayed. The vehicle then stalled. The contact stated that upon depressing the brake pedal and pushing the Push to Start button, the vehicle responded as needed. Additionally, the contact stated that the instrument panel lights, and the instrument cluster had become inoperable while driving. The contact stated that upon turning off and restarting the vehicle, the instrument panel lights, and the instrument cluster became operable. The contact stated that the failure had been recurring while driving. The vehicle was taken to the dealer, where the contact was informed that there was no failure was found. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 28,000.
Mfg Campaign: 11626335
Recall Date: Nov 20, 2024
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I came to a stop for a red light at a hazardous intersection, and waited for the green arrow for my left turn. When the green arrow came I attempted to accelerate but the brakes locked and subsequently the vehicle began drifting into oncoming traffic. I lost power steering. I managed to stop it after getting out of the intersection by throwing the gear into park. The parking brake seemed to have been engaged by the stop/start system. Subsequent research on this issue revealed this is a recurring issue and especially with 2019 Compass, and people have experienced the stop start stalling their cars in highway traffic at speeds of 65 m.p.h. Obviously, this is a severe life threatening defect. Because this happened on a weekend, the mechanics have not yet evaluated the vehicle. Please have Jeep held accountable.
Corrective Action:
I came to a stop for a red light at a hazardous intersection, and waited for the green arrow for my left turn. When the green arrow came I attempted to accelerate but the brakes locked and subsequently the vehicle began drifting into oncoming traffic. I lost power steering. I managed to stop it after getting out of the intersection by throwing the gear into park. The parking brake seemed to have been engaged by the stop/start system. Subsequent research on this issue revealed this is a recurring issue and especially with 2019 Compass, and people have experienced the stop start stalling their cars in highway traffic at speeds of 65 m.p.h. Obviously, this is a severe life threatening defect. Because this happened on a weekend, the mechanics have not yet evaluated the vehicle. Please have Jeep held accountable.
Additional Notes:
I came to a stop for a red light at a hazardous intersection, and waited for the green arrow for my left turn. When the green arrow came I attempted to accelerate but the brakes locked and subsequently the vehicle began drifting into oncoming traffic. I lost power steering. I managed to stop it after getting out of the intersection by throwing the gear into park. The parking brake seemed to have been engaged by the stop/start system. Subsequent research on this issue revealed this is a recurring issue and especially with 2019 Compass, and people have experienced the stop start stalling their cars in highway traffic at speeds of 65 m.p.h. Obviously, this is a severe life threatening defect. Because this happened on a weekend, the mechanics have not yet evaluated the vehicle. Please have Jeep held accountable.
Mfg Campaign: 11624435
Recall Date: Nov 10, 2024
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I came to a stop for a red light at a hazardous intersection, and waited for the green arrow for my left turn. When the green arrow came I attempted to accelerate but the brakes locked and subsequently the vehicle began drifting into oncoming traffic. I lost power steering. I managed to stop it after getting out of the intersection by throwing the gear into park. The parking brake seemed to have been engaged by the stop/start system. Subsequent research on this issue revealed this is a recurring issue and especially with 2019 Compass, and people have experienced the stop start stalling their cars in highway traffic at speeds of 65 m.p.h. Obviously, this is a severe life threatening defect. Because this happened on a weekend, the mechanics have not yet evaluated the vehicle. Please have Jeep held accountable.
Corrective Action:
I came to a stop for a red light at a hazardous intersection, and waited for the green arrow for my left turn. When the green arrow came I attempted to accelerate but the brakes locked and subsequently the vehicle began drifting into oncoming traffic. I lost power steering. I managed to stop it after getting out of the intersection by throwing the gear into park. The parking brake seemed to have been engaged by the stop/start system. Subsequent research on this issue revealed this is a recurring issue and especially with 2019 Compass, and people have experienced the stop start stalling their cars in highway traffic at speeds of 65 m.p.h. Obviously, this is a severe life threatening defect. Because this happened on a weekend, the mechanics have not yet evaluated the vehicle. Please have Jeep held accountable.
Additional Notes:
I came to a stop for a red light at a hazardous intersection, and waited for the green arrow for my left turn. When the green arrow came I attempted to accelerate but the brakes locked and subsequently the vehicle began drifting into oncoming traffic. I lost power steering. I managed to stop it after getting out of the intersection by throwing the gear into park. The parking brake seemed to have been engaged by the stop/start system. Subsequent research on this issue revealed this is a recurring issue and especially with 2019 Compass, and people have experienced the stop start stalling their cars in highway traffic at speeds of 65 m.p.h. Obviously, this is a severe life threatening defect. Because this happened on a weekend, the mechanics have not yet evaluated the vehicle. Please have Jeep held accountable.
Mfg Campaign: 11624435
Recall Date: Nov 10, 2024
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
Every 3000 to 5000 miles the car jerks like the transmission is slipping, the coolant temperature warning sign comes on, and the car shuts off while driving. No warranty will fix the issue and it is very unsafe to have your car shut off while on the highway driving 70mph. This has happened several times. Jeep dealer will not fix
Corrective Action:
Every 3000 to 5000 miles the car jerks like the transmission is slipping, the coolant temperature warning sign comes on, and the car shuts off while driving. No warranty will fix the issue and it is very unsafe to have your car shut off while on the highway driving 70mph. This has happened several times. Jeep dealer will not fix
Additional Notes:
Every 3000 to 5000 miles the car jerks like the transmission is slipping, the coolant temperature warning sign comes on, and the car shuts off while driving. No warranty will fix the issue and it is very unsafe to have your car shut off while on the highway driving 70mph. This has happened several times. Jeep dealer will not fix
Mfg Campaign: 11623563
Recall Date: Nov 4, 2024
Chrysler (fca Us, Llc)
Defect Description:
BACK OVER PREVENTION
Potential Consequences:
The contact owns a 2019 Jeep Compass. The contact stated that on several occasions while in reverse(R), the display screen failed to produce an image. The vehicle was taken to a dealer where it was diagnosed that the main and AUX battery needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 22,000.
Corrective Action:
The contact owns a 2019 Jeep Compass. The contact stated that on several occasions while in reverse(R), the display screen failed to produce an image. The vehicle was taken to a dealer where it was diagnosed that the main and AUX battery needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 22,000.
Additional Notes:
The contact owns a 2019 Jeep Compass. The contact stated that on several occasions while in reverse(R), the display screen failed to produce an image. The vehicle was taken to a dealer where it was diagnosed that the main and AUX battery needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 22,000.
Mfg Campaign: 11622297
Recall Date: Oct 28, 2024
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
The steering gear has failed and is making a popping noise every time you steer to the left or right. The steering gear has been recalled for certain models but not all, my car has the exact same issue but its not listed on the recall. This problem could lead to loss of steering and a crash per the Safety Recall V99/NHTSA 19V-637. The car has been inspected by a Jeep dealer and they confirmed the steering gear is the problem. The symptoms have been present for at least a year, and has been getting worse. I am concerned for my safety and I do not have to means to pay for this repair.
Corrective Action:
The steering gear has failed and is making a popping noise every time you steer to the left or right. The steering gear has been recalled for certain models but not all, my car has the exact same issue but its not listed on the recall. This problem could lead to loss of steering and a crash per the Safety Recall V99/NHTSA 19V-637. The car has been inspected by a Jeep dealer and they confirmed the steering gear is the problem. The symptoms have been present for at least a year, and has been getting worse. I am concerned for my safety and I do not have to means to pay for this repair.
Additional Notes:
The steering gear has failed and is making a popping noise every time you steer to the left or right. The steering gear has been recalled for certain models but not all, my car has the exact same issue but its not listed on the recall. This problem could lead to loss of steering and a crash per the Safety Recall V99/NHTSA 19V-637. The car has been inspected by a Jeep dealer and they confirmed the steering gear is the problem. The symptoms have been present for at least a year, and has been getting worse. I am concerned for my safety and I do not have to means to pay for this repair.
Mfg Campaign: 11621454
Recall Date: Oct 23, 2024
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
Stop/start stalling and shutting down at intersection. When lifting foot off the brake, vehicle may start up again just briefly but then stalls out. The vehicle has been stuck in traffic, at high risk for an accident. I have been successful in restarting the vehicle thus far to resume driving. Behavior can occur multiple times a day or once a week but it has been present for >2 yrs. Problem has been reported and inspected by local dealership but, per the dealership, unable to replicate on demand. Solution provided has been to replace both batteries but remedy is short lived. Dashboard error: Auto Stop/Start Not Ready/Unavailable . This error appears after the engine stop/start stalls and engine shutdown but goes away when car is restarted
Corrective Action:
Stop/start stalling and shutting down at intersection. When lifting foot off the brake, vehicle may start up again just briefly but then stalls out. The vehicle has been stuck in traffic, at high risk for an accident. I have been successful in restarting the vehicle thus far to resume driving. Behavior can occur multiple times a day or once a week but it has been present for >2 yrs. Problem has been reported and inspected by local dealership but, per the dealership, unable to replicate on demand. Solution provided has been to replace both batteries but remedy is short lived. Dashboard error: Auto Stop/Start Not Ready/Unavailable . This error appears after the engine stop/start stalls and engine shutdown but goes away when car is restarted
Additional Notes:
Stop/start stalling and shutting down at intersection. When lifting foot off the brake, vehicle may start up again just briefly but then stalls out. The vehicle has been stuck in traffic, at high risk for an accident. I have been successful in restarting the vehicle thus far to resume driving. Behavior can occur multiple times a day or once a week but it has been present for >2 yrs. Problem has been reported and inspected by local dealership but, per the dealership, unable to replicate on demand. Solution provided has been to replace both batteries but remedy is short lived. Dashboard error: Auto Stop/Start Not Ready/Unavailable . This error appears after the engine stop/start stalls and engine shutdown but goes away when car is restarted
Mfg Campaign: 11620814
Recall Date: Oct 19, 2024
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The UConnect screen that comes with the Jeep Compass purchased and many other Jeep models during this time period has an apparent systematic lifetime problem. The vehicle has less that 40K miles on it and the screen started to appear discolored with lines distorting the images a couple of months ago, and would get progressively worse as the car heated up. The screen has gotten progressively worse to the point where it now does not display anything after ~30 seconds of being in the car. We are bringing the vehicle to a Jeep dealer today, but from looking online this seems like a very prevalent issue with Jeep Compasses and Jeep models. Without the screen, several safety features and namely the requirement of a backup camera display are completely unavailable.
Corrective Action:
The UConnect screen that comes with the Jeep Compass purchased and many other Jeep models during this time period has an apparent systematic lifetime problem. The vehicle has less that 40K miles on it and the screen started to appear discolored with lines distorting the images a couple of months ago, and would get progressively worse as the car heated up. The screen has gotten progressively worse to the point where it now does not display anything after ~30 seconds of being in the car. We are bringing the vehicle to a Jeep dealer today, but from looking online this seems like a very prevalent issue with Jeep Compasses and Jeep models. Without the screen, several safety features and namely the requirement of a backup camera display are completely unavailable.
Additional Notes:
The UConnect screen that comes with the Jeep Compass purchased and many other Jeep models during this time period has an apparent systematic lifetime problem. The vehicle has less that 40K miles on it and the screen started to appear discolored with lines distorting the images a couple of months ago, and would get progressively worse as the car heated up. The screen has gotten progressively worse to the point where it now does not display anything after ~30 seconds of being in the car. We are bringing the vehicle to a Jeep dealer today, but from looking online this seems like a very prevalent issue with Jeep Compasses and Jeep models. Without the screen, several safety features and namely the requirement of a backup camera display are completely unavailable.
Mfg Campaign: 11619049
Recall Date: Oct 10, 2024
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The UConnect screen that comes with the Jeep Compass purchased and many other Jeep models during this time period has an apparent systematic lifetime problem. The vehicle has less that 40K miles on it and the screen started to appear discolored with lines distorting the images a couple of months ago, and would get progressively worse as the car heated up. The screen has gotten progressively worse to the point where it now does not display anything after ~30 seconds of being in the car. We are bringing the vehicle to a Jeep dealer today, but from looking online this seems like a very prevalent issue with Jeep Compasses and Jeep models. Without the screen, several safety features and namely the requirement of a backup camera display are completely unavailable.
Corrective Action:
The UConnect screen that comes with the Jeep Compass purchased and many other Jeep models during this time period has an apparent systematic lifetime problem. The vehicle has less that 40K miles on it and the screen started to appear discolored with lines distorting the images a couple of months ago, and would get progressively worse as the car heated up. The screen has gotten progressively worse to the point where it now does not display anything after ~30 seconds of being in the car. We are bringing the vehicle to a Jeep dealer today, but from looking online this seems like a very prevalent issue with Jeep Compasses and Jeep models. Without the screen, several safety features and namely the requirement of a backup camera display are completely unavailable.
Additional Notes:
The UConnect screen that comes with the Jeep Compass purchased and many other Jeep models during this time period has an apparent systematic lifetime problem. The vehicle has less that 40K miles on it and the screen started to appear discolored with lines distorting the images a couple of months ago, and would get progressively worse as the car heated up. The screen has gotten progressively worse to the point where it now does not display anything after ~30 seconds of being in the car. We are bringing the vehicle to a Jeep dealer today, but from looking online this seems like a very prevalent issue with Jeep Compasses and Jeep models. Without the screen, several safety features and namely the requirement of a backup camera display are completely unavailable.
Mfg Campaign: 11619049
Recall Date: Oct 10, 2024
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