Complaints & Recalls
Official Safety Recalls - Important!
11 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2017-2019 Jeep Cherokee vehicles. The power transfer unit (PTU) may become damaged and disengage the transmission and differential, resulting in a loss of drive power and/or loss of park function.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: 01C
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2019-2020 Jeep Cherokee vehicles. The steering rack gear may break, possibly causing a loss of steering control.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: V99
Recall Date: Aug 29, 2019
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles. The impact and acceleration sensors may fail and reduce the air bag system's ability to properly detect certain crash events.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: V63
Recall Date: Jun 13, 2019
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles. The front passenger seat mounting bolts may be loose.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: V31
Recall Date: Mar 28, 2019
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles. The instrument cluster may fail resulting in a lack of activation of warning chimes, messages, and gauges.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: UC4
Recall Date: Dec 20, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler(FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles equipped with 2.4L engines. Improper transmission calibration may result in a stall.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: UA9
Recall Date: Oct 19, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Renegade, Compass and Grand Cherokee, RAM 1500 and Promaster, Fiat 500x, Dodge Journey, Challenger, Charger and Durango and Chrysler 300x vehicles, 2017-2018 Jeep Wrangler, Dodge Grand Caravan and Chrysler Town and Country vehicles and 2018-2019 Jeep Cherokee and 2018 Chrysler Pacifica and Pacifica Hybrid vehicles. The powertrain control module may be equipped with a voltage regulator chip in the circuit board that may fail, causing a stall or a no start condition.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U87
Recall Date: Aug 9, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018-2019 Dodge Grand Caravan and Jeep Compass, 2018 Dodge Journey, and 2019 Jeep Cherokee vehicles. The rear brake caliper pistons on these vehicles may have an insufficient coating causing gas pockets to form, potentially reducing rear brake performance.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U86
Recall Date: Aug 9, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles and 2018 Chrysler Pacifica non-hybrid vehicles. A component in the transmission may not have been welded properly, possibly causing the transmission to not transmit engine power to the wheels.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U85
Recall Date: Jul 26, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles equipped with 2.0L engines. The engines in these vehicles may be missing valve stem keepers, which can allow the valve to drop into the engine cylinder causing engine damage. These engines may also have a reversed camshaft cap that can damage the camshaft bearing causing camshaft failure.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U52
Recall Date: May 25, 2018
Consumer Complaints
1.9K ComplaintsChrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2019 Jeep Cherokee. The contact stated that the vehicle had experienced excessive oil consumption. The vehicle was taken to the dealer, where an oil consumption test was performed. The dealer determined that the engine needed to be replaced and related the failure to Chrysler Campaign Number: W80. The vehicle was repaired under Chrysler Campaign Number: W80. The manufacturer was notified of the failure. The failure mileage was approximately 3,000.
Corrective Action:
The contact owns a 2019 Jeep Cherokee. The contact stated that the vehicle had experienced excessive oil consumption. The vehicle was taken to the dealer, where an oil consumption test was performed. The dealer determined that the engine needed to be replaced and related the failure to Chrysler Campaign Number: W80. The vehicle was repaired under Chrysler Campaign Number: W80. The manufacturer was notified of the failure. The failure mileage was approximately 3,000.
Additional Notes:
The contact owns a 2019 Jeep Cherokee. The contact stated that the vehicle had experienced excessive oil consumption. The vehicle was taken to the dealer, where an oil consumption test was performed. The dealer determined that the engine needed to be replaced and related the failure to Chrysler Campaign Number: W80. The vehicle was repaired under Chrysler Campaign Number: W80. The manufacturer was notified of the failure. The failure mileage was approximately 3,000.
Mfg Campaign: 11589102
Recall Date: May 16, 2024
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2019 Jeep Cherokee. The contact stated while driving at undisclosed speeds, the vehicle turned off unintendedly and failed to restart. The vehicle was towed to an independent mechanic. An unknown recall repair was performed; however, the failure recurred several times. The vehicle was towed to the same independent mechanic where the cause of the failure was not determined. The contact discovered an unknown recall however, the VIN was not included. The manufacturer was not made aware of the failure. The failure mileage was approximately 98,000.
Corrective Action:
The contact owns a 2019 Jeep Cherokee. The contact stated while driving at undisclosed speeds, the vehicle turned off unintendedly and failed to restart. The vehicle was towed to an independent mechanic. An unknown recall repair was performed; however, the failure recurred several times. The vehicle was towed to the same independent mechanic where the cause of the failure was not determined. The contact discovered an unknown recall however, the VIN was not included. The manufacturer was not made aware of the failure. The failure mileage was approximately 98,000.
Additional Notes:
The contact owns a 2019 Jeep Cherokee. The contact stated while driving at undisclosed speeds, the vehicle turned off unintendedly and failed to restart. The vehicle was towed to an independent mechanic. An unknown recall repair was performed; however, the failure recurred several times. The vehicle was towed to the same independent mechanic where the cause of the failure was not determined. The contact discovered an unknown recall however, the VIN was not included. The manufacturer was not made aware of the failure. The failure mileage was approximately 98,000.
Mfg Campaign: 11588675
Recall Date: May 14, 2024
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
The car stalls when idling and the transmission seems to be stuck in one gear making it difficult to accelerate
Corrective Action:
The car stalls when idling and the transmission seems to be stuck in one gear making it difficult to accelerate
Additional Notes:
The car stalls when idling and the transmission seems to be stuck in one gear making it difficult to accelerate
Mfg Campaign: 11588306
Recall Date: May 12, 2024
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
On multiple separate occasions, the engine and transmission have failed catastrophically leaving the vehicle without power and unable to perform emergency maneuvers. After only months of owning the vehicle, the engine block cracked and was misdiagnosed by dealer 2 times. I was forced to drive the faulty and dangerous vehicle 1.5hrs back to the dealer on a busy interstate and vehicle was improperly repaired with very little actual diagnosis. AUL warranty covered engine replacement and I was unable to drive the vehicle for up to 4 months as a result. I finally got my vehicle back and drove it for approximately 4 months, and now the PTU has failed totally, causing me to lose control while cornering due to loss of power to the wheels, transmission began to grind badly and the vehicle rolled freely for a long distance before stopping via brake pedal. I was then stranded on a very remote gravel road for hours in the middle of the night waiting for assistance and unable to call for help or drive the vehicle. Dealer states PTU failed and entire transmission and transfer case will be replaced under AUL warranty. No warning lamps were illuminated before, during, or after the malfunction despite the obviously failed PTU. Many other Jeep Cherokee KL 2019 owners have reported similar failures at as low as 60k miles. The cost of repair has nearly surpassed the price I paid for the vehicle. I have lost 2000+ paying car payments on a vehicle that is unsafe and unreliable. No recalls or service bulletins related to either issue have been made available. This model and year of vehicle is extremely dangerous and an overpriced ripoff as well.
Corrective Action:
On multiple separate occasions, the engine and transmission have failed catastrophically leaving the vehicle without power and unable to perform emergency maneuvers. After only months of owning the vehicle, the engine block cracked and was misdiagnosed by dealer 2 times. I was forced to drive the faulty and dangerous vehicle 1.5hrs back to the dealer on a busy interstate and vehicle was improperly repaired with very little actual diagnosis. AUL warranty covered engine replacement and I was unable to drive the vehicle for up to 4 months as a result. I finally got my vehicle back and drove it for approximately 4 months, and now the PTU has failed totally, causing me to lose control while cornering due to loss of power to the wheels, transmission began to grind badly and the vehicle rolled freely for a long distance before stopping via brake pedal. I was then stranded on a very remote gravel road for hours in the middle of the night waiting for assistance and unable to call for help or drive the vehicle. Dealer states PTU failed and entire transmission and transfer case will be replaced under AUL warranty. No warning lamps were illuminated before, during, or after the malfunction despite the obviously failed PTU. Many other Jeep Cherokee KL 2019 owners have reported similar failures at as low as 60k miles. The cost of repair has nearly surpassed the price I paid for the vehicle. I have lost 2000+ paying car payments on a vehicle that is unsafe and unreliable. No recalls or service bulletins related to either issue have been made available. This model and year of vehicle is extremely dangerous and an overpriced ripoff as well.
Additional Notes:
On multiple separate occasions, the engine and transmission have failed catastrophically leaving the vehicle without power and unable to perform emergency maneuvers. After only months of owning the vehicle, the engine block cracked and was misdiagnosed by dealer 2 times. I was forced to drive the faulty and dangerous vehicle 1.5hrs back to the dealer on a busy interstate and vehicle was improperly repaired with very little actual diagnosis. AUL warranty covered engine replacement and I was unable to drive the vehicle for up to 4 months as a result. I finally got my vehicle back and drove it for approximately 4 months, and now the PTU has failed totally, causing me to lose control while cornering due to loss of power to the wheels, transmission began to grind badly and the vehicle rolled freely for a long distance before stopping via brake pedal. I was then stranded on a very remote gravel road for hours in the middle of the night waiting for assistance and unable to call for help or drive the vehicle. Dealer states PTU failed and entire transmission and transfer case will be replaced under AUL warranty. No warning lamps were illuminated before, during, or after the malfunction despite the obviously failed PTU. Many other Jeep Cherokee KL 2019 owners have reported similar failures at as low as 60k miles. The cost of repair has nearly surpassed the price I paid for the vehicle. I have lost 2000+ paying car payments on a vehicle that is unsafe and unreliable. No recalls or service bulletins related to either issue have been made available. This model and year of vehicle is extremely dangerous and an overpriced ripoff as well.
Mfg Campaign: 11588282
Recall Date: May 11, 2024
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
On multiple separate occasions, the engine and transmission have failed catastrophically leaving the vehicle without power and unable to perform emergency maneuvers. After only months of owning the vehicle, the engine block cracked and was misdiagnosed by dealer 2 times. I was forced to drive the faulty and dangerous vehicle 1.5hrs back to the dealer on a busy interstate and vehicle was improperly repaired with very little actual diagnosis. AUL warranty covered engine replacement and I was unable to drive the vehicle for up to 4 months as a result. I finally got my vehicle back and drove it for approximately 4 months, and now the PTU has failed totally, causing me to lose control while cornering due to loss of power to the wheels, transmission began to grind badly and the vehicle rolled freely for a long distance before stopping via brake pedal. I was then stranded on a very remote gravel road for hours in the middle of the night waiting for assistance and unable to call for help or drive the vehicle. Dealer states PTU failed and entire transmission and transfer case will be replaced under AUL warranty. No warning lamps were illuminated before, during, or after the malfunction despite the obviously failed PTU. Many other Jeep Cherokee KL 2019 owners have reported similar failures at as low as 60k miles. The cost of repair has nearly surpassed the price I paid for the vehicle. I have lost 2000+ paying car payments on a vehicle that is unsafe and unreliable. No recalls or service bulletins related to either issue have been made available. This model and year of vehicle is extremely dangerous and an overpriced ripoff as well.
Corrective Action:
On multiple separate occasions, the engine and transmission have failed catastrophically leaving the vehicle without power and unable to perform emergency maneuvers. After only months of owning the vehicle, the engine block cracked and was misdiagnosed by dealer 2 times. I was forced to drive the faulty and dangerous vehicle 1.5hrs back to the dealer on a busy interstate and vehicle was improperly repaired with very little actual diagnosis. AUL warranty covered engine replacement and I was unable to drive the vehicle for up to 4 months as a result. I finally got my vehicle back and drove it for approximately 4 months, and now the PTU has failed totally, causing me to lose control while cornering due to loss of power to the wheels, transmission began to grind badly and the vehicle rolled freely for a long distance before stopping via brake pedal. I was then stranded on a very remote gravel road for hours in the middle of the night waiting for assistance and unable to call for help or drive the vehicle. Dealer states PTU failed and entire transmission and transfer case will be replaced under AUL warranty. No warning lamps were illuminated before, during, or after the malfunction despite the obviously failed PTU. Many other Jeep Cherokee KL 2019 owners have reported similar failures at as low as 60k miles. The cost of repair has nearly surpassed the price I paid for the vehicle. I have lost 2000+ paying car payments on a vehicle that is unsafe and unreliable. No recalls or service bulletins related to either issue have been made available. This model and year of vehicle is extremely dangerous and an overpriced ripoff as well.
Additional Notes:
On multiple separate occasions, the engine and transmission have failed catastrophically leaving the vehicle without power and unable to perform emergency maneuvers. After only months of owning the vehicle, the engine block cracked and was misdiagnosed by dealer 2 times. I was forced to drive the faulty and dangerous vehicle 1.5hrs back to the dealer on a busy interstate and vehicle was improperly repaired with very little actual diagnosis. AUL warranty covered engine replacement and I was unable to drive the vehicle for up to 4 months as a result. I finally got my vehicle back and drove it for approximately 4 months, and now the PTU has failed totally, causing me to lose control while cornering due to loss of power to the wheels, transmission began to grind badly and the vehicle rolled freely for a long distance before stopping via brake pedal. I was then stranded on a very remote gravel road for hours in the middle of the night waiting for assistance and unable to call for help or drive the vehicle. Dealer states PTU failed and entire transmission and transfer case will be replaced under AUL warranty. No warning lamps were illuminated before, during, or after the malfunction despite the obviously failed PTU. Many other Jeep Cherokee KL 2019 owners have reported similar failures at as low as 60k miles. The cost of repair has nearly surpassed the price I paid for the vehicle. I have lost 2000+ paying car payments on a vehicle that is unsafe and unreliable. No recalls or service bulletins related to either issue have been made available. This model and year of vehicle is extremely dangerous and an overpriced ripoff as well.
Mfg Campaign: 11588282
Recall Date: May 11, 2024
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
Potential Consequences:
The contact owns a 2019 Jeep Cherokee. The contact stated that on several occasions while driving at various speeds and stopping at traffic lights, the vehicle lost motive power and started to reverse unintendedly. The vehicle was restarted each time. Additionally, on several occasions, while driving at various speeds the vehicle downshifted inadvertently. The vehicle was steered to the side of the road and restarted. The contact stated that the Auto START/STOP warning light was illuminated. The vehicle was taken to a dealer where it was diagnosed and determined that the transmission control module needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was approximately 5,000.
Corrective Action:
The contact owns a 2019 Jeep Cherokee. The contact stated that on several occasions while driving at various speeds and stopping at traffic lights, the vehicle lost motive power and started to reverse unintendedly. The vehicle was restarted each time. Additionally, on several occasions, while driving at various speeds the vehicle downshifted inadvertently. The vehicle was steered to the side of the road and restarted. The contact stated that the Auto START/STOP warning light was illuminated. The vehicle was taken to a dealer where it was diagnosed and determined that the transmission control module needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was approximately 5,000.
Additional Notes:
The contact owns a 2019 Jeep Cherokee. The contact stated that on several occasions while driving at various speeds and stopping at traffic lights, the vehicle lost motive power and started to reverse unintendedly. The vehicle was restarted each time. Additionally, on several occasions, while driving at various speeds the vehicle downshifted inadvertently. The vehicle was steered to the side of the road and restarted. The contact stated that the Auto START/STOP warning light was illuminated. The vehicle was taken to a dealer where it was diagnosed and determined that the transmission control module needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was approximately 5,000.
Mfg Campaign: 11587641
Recall Date: May 8, 2024
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
Engine oil cooler cracked allowing oil to be leaked onto the ground, all over vehicle, and also back flowing into the radiator. This is a know problem due to the fact that oil cooler is plastic. This issue is a potential fire hazard and could contaminate the ground. The issue is hard to locate.
Corrective Action:
Engine oil cooler cracked allowing oil to be leaked onto the ground, all over vehicle, and also back flowing into the radiator. This is a know problem due to the fact that oil cooler is plastic. This issue is a potential fire hazard and could contaminate the ground. The issue is hard to locate.
Additional Notes:
Engine oil cooler cracked allowing oil to be leaked onto the ground, all over vehicle, and also back flowing into the radiator. This is a know problem due to the fact that oil cooler is plastic. This issue is a potential fire hazard and could contaminate the ground. The issue is hard to locate.
Mfg Campaign: 11586259
Recall Date: May 1, 2024
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
Received a 'Service 4WD' message this week. Shortly after, the car would not accelerate in coordination with the accelerator. ODB-II code shows that the PTU unit needs to be replaced. I am unsure as to why the vehicle date of manufacture limits my vehicle from participating in recall 23V302. Please expand or add a new recall to cover all affected vehicles?
Corrective Action:
Received a 'Service 4WD' message this week. Shortly after, the car would not accelerate in coordination with the accelerator. ODB-II code shows that the PTU unit needs to be replaced. I am unsure as to why the vehicle date of manufacture limits my vehicle from participating in recall 23V302. Please expand or add a new recall to cover all affected vehicles?
Additional Notes:
Received a 'Service 4WD' message this week. Shortly after, the car would not accelerate in coordination with the accelerator. ODB-II code shows that the PTU unit needs to be replaced. I am unsure as to why the vehicle date of manufacture limits my vehicle from participating in recall 23V302. Please expand or add a new recall to cover all affected vehicles?
Mfg Campaign: 11586171
Recall Date: Apr 30, 2024
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Car keep having warning messege unable to start was told by different they are aware of this problem and car keep stalling out
Corrective Action:
Car keep having warning messege unable to start was told by different they are aware of this problem and car keep stalling out
Additional Notes:
Car keep having warning messege unable to start was told by different they are aware of this problem and car keep stalling out
Mfg Campaign: 11585452
Recall Date: Apr 26, 2024
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
When in stop and go traffic, and in a stopped position at the time the screen flash parking brake and the car was unable to move forward. Had to put the car in park, and back into drive before it was able to move. The other incident occurred when the vehicle was backing up, and the accelerator was being pushed the car slammed on the brakes and said parking brake again on the screen. The car does have rear collision warning, however it does not brake automatically. Incident is not able to be reproduced and was inspected by a Jeep dealership which found no issues. Car does not show any additional symptoms.
Corrective Action:
When in stop and go traffic, and in a stopped position at the time the screen flash parking brake and the car was unable to move forward. Had to put the car in park, and back into drive before it was able to move. The other incident occurred when the vehicle was backing up, and the accelerator was being pushed the car slammed on the brakes and said parking brake again on the screen. The car does have rear collision warning, however it does not brake automatically. Incident is not able to be reproduced and was inspected by a Jeep dealership which found no issues. Car does not show any additional symptoms.
Additional Notes:
When in stop and go traffic, and in a stopped position at the time the screen flash parking brake and the car was unable to move forward. Had to put the car in park, and back into drive before it was able to move. The other incident occurred when the vehicle was backing up, and the accelerator was being pushed the car slammed on the brakes and said parking brake again on the screen. The car does have rear collision warning, however it does not brake automatically. Incident is not able to be reproduced and was inspected by a Jeep dealership which found no issues. Car does not show any additional symptoms.
Mfg Campaign: 11584609
Recall Date: Apr 22, 2024
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
When in stop and go traffic, and in a stopped position at the time the screen flash parking brake and the car was unable to move forward. Had to put the car in park, and back into drive before it was able to move. The other incident occurred when the vehicle was backing up, and the accelerator was being pushed the car slammed on the brakes and said parking brake again on the screen. The car does have rear collision warning, however it does not brake automatically. Incident is not able to be reproduced and was inspected by a Jeep dealership which found no issues. Car does not show any additional symptoms.
Corrective Action:
When in stop and go traffic, and in a stopped position at the time the screen flash parking brake and the car was unable to move forward. Had to put the car in park, and back into drive before it was able to move. The other incident occurred when the vehicle was backing up, and the accelerator was being pushed the car slammed on the brakes and said parking brake again on the screen. The car does have rear collision warning, however it does not brake automatically. Incident is not able to be reproduced and was inspected by a Jeep dealership which found no issues. Car does not show any additional symptoms.
Additional Notes:
When in stop and go traffic, and in a stopped position at the time the screen flash parking brake and the car was unable to move forward. Had to put the car in park, and back into drive before it was able to move. The other incident occurred when the vehicle was backing up, and the accelerator was being pushed the car slammed on the brakes and said parking brake again on the screen. The car does have rear collision warning, however it does not brake automatically. Incident is not able to be reproduced and was inspected by a Jeep dealership which found no issues. Car does not show any additional symptoms.
Mfg Campaign: 11584609
Recall Date: Apr 22, 2024
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2019 Jeep Cherokee. The contact stated while driving at various speeds, the transmission was skipping gears. There was no warning light illuminated. The vehicle was taken to the dealer, where the failure could not be duplicated. Additionally, the contact stated while driving 75 MPH, the vehicle decelerated unintendedly and failed to respond while depressing the accelerator pedal. There was no warning light illuminated. The contact was able to pull to the side of the road. The contact attempted to resume normal driving, but the vehicle failed to respond while depressing the accelerator pedal. The vehicle was diagnosed by a nearby transmission mechanic, who determined that the transfer case had failed, and the failure was related to an unknown recall. The vehicle was towed to the dealer, where it was diagnosed that the Power Transfer Unit (PTU) needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure and several cases were opened. The failure mileage was approximately 50,000.
Corrective Action:
The contact owns a 2019 Jeep Cherokee. The contact stated while driving at various speeds, the transmission was skipping gears. There was no warning light illuminated. The vehicle was taken to the dealer, where the failure could not be duplicated. Additionally, the contact stated while driving 75 MPH, the vehicle decelerated unintendedly and failed to respond while depressing the accelerator pedal. There was no warning light illuminated. The contact was able to pull to the side of the road. The contact attempted to resume normal driving, but the vehicle failed to respond while depressing the accelerator pedal. The vehicle was diagnosed by a nearby transmission mechanic, who determined that the transfer case had failed, and the failure was related to an unknown recall. The vehicle was towed to the dealer, where it was diagnosed that the Power Transfer Unit (PTU) needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure and several cases were opened. The failure mileage was approximately 50,000.
Additional Notes:
The contact owns a 2019 Jeep Cherokee. The contact stated while driving at various speeds, the transmission was skipping gears. There was no warning light illuminated. The vehicle was taken to the dealer, where the failure could not be duplicated. Additionally, the contact stated while driving 75 MPH, the vehicle decelerated unintendedly and failed to respond while depressing the accelerator pedal. There was no warning light illuminated. The contact was able to pull to the side of the road. The contact attempted to resume normal driving, but the vehicle failed to respond while depressing the accelerator pedal. The vehicle was diagnosed by a nearby transmission mechanic, who determined that the transfer case had failed, and the failure was related to an unknown recall. The vehicle was towed to the dealer, where it was diagnosed that the Power Transfer Unit (PTU) needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure and several cases were opened. The failure mileage was approximately 50,000.
Mfg Campaign: 11584029
Recall Date: Apr 19, 2024
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Car stalling while driving or turning happens when I come off the freeway has only happened twice but my engine stalls both times and it takes about 30 seconds to a minute for me to regain power to continue driving
Corrective Action:
Car stalling while driving or turning happens when I come off the freeway has only happened twice but my engine stalls both times and it takes about 30 seconds to a minute for me to regain power to continue driving
Additional Notes:
Car stalling while driving or turning happens when I come off the freeway has only happened twice but my engine stalls both times and it takes about 30 seconds to a minute for me to regain power to continue driving
Mfg Campaign: 11583769
Recall Date: Apr 18, 2024
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
What component or system failed or malfunctioned, and is it available for inspection upon request? Engine, yes. has not been repaired yet While driving on the freeway between Phoenix and Flagstaff at around 75mph (speed limit). The engine completely failed causing me to have to pull over to the side of the road on a hill, luckly there was enough of a shoulder on the road to pull off safely and await a tow. Car would not start after the engine failed. Upon towing the car to a dealership I was informed that they found metal through the engine and it will require the engine to be replaced. Engine type 2.0L turbo Milage: ~46k
Corrective Action:
What component or system failed or malfunctioned, and is it available for inspection upon request? Engine, yes. has not been repaired yet While driving on the freeway between Phoenix and Flagstaff at around 75mph (speed limit). The engine completely failed causing me to have to pull over to the side of the road on a hill, luckly there was enough of a shoulder on the road to pull off safely and await a tow. Car would not start after the engine failed. Upon towing the car to a dealership I was informed that they found metal through the engine and it will require the engine to be replaced. Engine type 2.0L turbo Milage: ~46k
Additional Notes:
What component or system failed or malfunctioned, and is it available for inspection upon request? Engine, yes. has not been repaired yet While driving on the freeway between Phoenix and Flagstaff at around 75mph (speed limit). The engine completely failed causing me to have to pull over to the side of the road on a hill, luckly there was enough of a shoulder on the road to pull off safely and await a tow. Car would not start after the engine failed. Upon towing the car to a dealership I was informed that they found metal through the engine and it will require the engine to be replaced. Engine type 2.0L turbo Milage: ~46k
Mfg Campaign: 11583909
Recall Date: Apr 18, 2024
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2019 Jeep Grand Cherokee. The contact stated while driving at approximately 75 MPH, the vehicle stalled. The check engine warning light was illuminated. The vehicle was towed to a local independent mechanic where it was diagnosed that the engine needed to be replaced. The vehicle was then towed to a local dealer where it was diagnosed that there was an oil leak into the engine causing two cylinders to fail. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 59,400.
Corrective Action:
The contact owns a 2019 Jeep Grand Cherokee. The contact stated while driving at approximately 75 MPH, the vehicle stalled. The check engine warning light was illuminated. The vehicle was towed to a local independent mechanic where it was diagnosed that the engine needed to be replaced. The vehicle was then towed to a local dealer where it was diagnosed that there was an oil leak into the engine causing two cylinders to fail. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 59,400.
Additional Notes:
The contact owns a 2019 Jeep Grand Cherokee. The contact stated while driving at approximately 75 MPH, the vehicle stalled. The check engine warning light was illuminated. The vehicle was towed to a local independent mechanic where it was diagnosed that the engine needed to be replaced. The vehicle was then towed to a local dealer where it was diagnosed that there was an oil leak into the engine causing two cylinders to fail. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 59,400.
Mfg Campaign: 11583471
Recall Date: Apr 17, 2024
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power and stalled. The vehicle failed to restart. The vehicle was towed to a dealer where it was diagnosed with power transfer unit (PTU) failure. The manufacturer was made aware of the failure. The failure mileage was approximately 125,000.
Corrective Action:
The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power and stalled. The vehicle failed to restart. The vehicle was towed to a dealer where it was diagnosed with power transfer unit (PTU) failure. The manufacturer was made aware of the failure. The failure mileage was approximately 125,000.
Additional Notes:
The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power and stalled. The vehicle failed to restart. The vehicle was towed to a dealer where it was diagnosed with power transfer unit (PTU) failure. The manufacturer was made aware of the failure. The failure mileage was approximately 125,000.
Mfg Campaign: 11582238
Recall Date: Apr 10, 2024
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
This is a known issue with Jeep. But they refuse to repair it at no cost. My emergency brake has become corroded due to water leaking into the module and from time to time the emergency brakes will get stuck to the point my car will not move. This recently happened last night when my vehicle was parked in the garage. I had recently been driving through a major rain storm. And upon trying to use my vehicle the next day... The emergency brakes would not release. My mechanic brought his computer over and verified the check engine light was related to the emergency brakes not releasing. This is a definite safety hazard! I have also noticed that certain safety features are being disabled due to the emergency brake not working properly. For example if I leave my Jeep in drive and open the door the emergency brakes should automatically engage disabling roll away. This feature no longer works. Another future, if my driver seat seat belt was not buckled my emergency brake would engage. This is no longer working. I am very concerned about this. There are countless other reports of emergency brake errors. Please issue a recall!
Corrective Action:
This is a known issue with Jeep. But they refuse to repair it at no cost. My emergency brake has become corroded due to water leaking into the module and from time to time the emergency brakes will get stuck to the point my car will not move. This recently happened last night when my vehicle was parked in the garage. I had recently been driving through a major rain storm. And upon trying to use my vehicle the next day... The emergency brakes would not release. My mechanic brought his computer over and verified the check engine light was related to the emergency brakes not releasing. This is a definite safety hazard! I have also noticed that certain safety features are being disabled due to the emergency brake not working properly. For example if I leave my Jeep in drive and open the door the emergency brakes should automatically engage disabling roll away. This feature no longer works. Another future, if my driver seat seat belt was not buckled my emergency brake would engage. This is no longer working. I am very concerned about this. There are countless other reports of emergency brake errors. Please issue a recall!
Additional Notes:
This is a known issue with Jeep. But they refuse to repair it at no cost. My emergency brake has become corroded due to water leaking into the module and from time to time the emergency brakes will get stuck to the point my car will not move. This recently happened last night when my vehicle was parked in the garage. I had recently been driving through a major rain storm. And upon trying to use my vehicle the next day... The emergency brakes would not release. My mechanic brought his computer over and verified the check engine light was related to the emergency brakes not releasing. This is a definite safety hazard! I have also noticed that certain safety features are being disabled due to the emergency brake not working properly. For example if I leave my Jeep in drive and open the door the emergency brakes should automatically engage disabling roll away. This feature no longer works. Another future, if my driver seat seat belt was not buckled my emergency brake would engage. This is no longer working. I am very concerned about this. There are countless other reports of emergency brake errors. Please issue a recall!
Mfg Campaign: 11581055
Recall Date: Apr 4, 2024
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
This is a known issue with Jeep. But they refuse to repair it at no cost. My emergency brake has become corroded due to water leaking into the module and from time to time the emergency brakes will get stuck to the point my car will not move. This recently happened last night when my vehicle was parked in the garage. I had recently been driving through a major rain storm. And upon trying to use my vehicle the next day... The emergency brakes would not release. My mechanic brought his computer over and verified the check engine light was related to the emergency brakes not releasing. This is a definite safety hazard! I have also noticed that certain safety features are being disabled due to the emergency brake not working properly. For example if I leave my Jeep in drive and open the door the emergency brakes should automatically engage disabling roll away. This feature no longer works. Another future, if my driver seat seat belt was not buckled my emergency brake would engage. This is no longer working. I am very concerned about this. There are countless other reports of emergency brake errors. Please issue a recall!
Corrective Action:
This is a known issue with Jeep. But they refuse to repair it at no cost. My emergency brake has become corroded due to water leaking into the module and from time to time the emergency brakes will get stuck to the point my car will not move. This recently happened last night when my vehicle was parked in the garage. I had recently been driving through a major rain storm. And upon trying to use my vehicle the next day... The emergency brakes would not release. My mechanic brought his computer over and verified the check engine light was related to the emergency brakes not releasing. This is a definite safety hazard! I have also noticed that certain safety features are being disabled due to the emergency brake not working properly. For example if I leave my Jeep in drive and open the door the emergency brakes should automatically engage disabling roll away. This feature no longer works. Another future, if my driver seat seat belt was not buckled my emergency brake would engage. This is no longer working. I am very concerned about this. There are countless other reports of emergency brake errors. Please issue a recall!
Additional Notes:
This is a known issue with Jeep. But they refuse to repair it at no cost. My emergency brake has become corroded due to water leaking into the module and from time to time the emergency brakes will get stuck to the point my car will not move. This recently happened last night when my vehicle was parked in the garage. I had recently been driving through a major rain storm. And upon trying to use my vehicle the next day... The emergency brakes would not release. My mechanic brought his computer over and verified the check engine light was related to the emergency brakes not releasing. This is a definite safety hazard! I have also noticed that certain safety features are being disabled due to the emergency brake not working properly. For example if I leave my Jeep in drive and open the door the emergency brakes should automatically engage disabling roll away. This feature no longer works. Another future, if my driver seat seat belt was not buckled my emergency brake would engage. This is no longer working. I am very concerned about this. There are countless other reports of emergency brake errors. Please issue a recall!
Mfg Campaign: 11581055
Recall Date: Apr 4, 2024
Chrysler (fca Us, Llc)
Defect Description:
WHEELS
Potential Consequences:
This is a known issue with Jeep. But they refuse to repair it at no cost. My emergency brake has become corroded due to water leaking into the module and from time to time the emergency brakes will get stuck to the point my car will not move. This recently happened last night when my vehicle was parked in the garage. I had recently been driving through a major rain storm. And upon trying to use my vehicle the next day... The emergency brakes would not release. My mechanic brought his computer over and verified the check engine light was related to the emergency brakes not releasing. This is a definite safety hazard! I have also noticed that certain safety features are being disabled due to the emergency brake not working properly. For example if I leave my Jeep in drive and open the door the emergency brakes should automatically engage disabling roll away. This feature no longer works. Another future, if my driver seat seat belt was not buckled my emergency brake would engage. This is no longer working. I am very concerned about this. There are countless other reports of emergency brake errors. Please issue a recall!
Corrective Action:
This is a known issue with Jeep. But they refuse to repair it at no cost. My emergency brake has become corroded due to water leaking into the module and from time to time the emergency brakes will get stuck to the point my car will not move. This recently happened last night when my vehicle was parked in the garage. I had recently been driving through a major rain storm. And upon trying to use my vehicle the next day... The emergency brakes would not release. My mechanic brought his computer over and verified the check engine light was related to the emergency brakes not releasing. This is a definite safety hazard! I have also noticed that certain safety features are being disabled due to the emergency brake not working properly. For example if I leave my Jeep in drive and open the door the emergency brakes should automatically engage disabling roll away. This feature no longer works. Another future, if my driver seat seat belt was not buckled my emergency brake would engage. This is no longer working. I am very concerned about this. There are countless other reports of emergency brake errors. Please issue a recall!
Additional Notes:
This is a known issue with Jeep. But they refuse to repair it at no cost. My emergency brake has become corroded due to water leaking into the module and from time to time the emergency brakes will get stuck to the point my car will not move. This recently happened last night when my vehicle was parked in the garage. I had recently been driving through a major rain storm. And upon trying to use my vehicle the next day... The emergency brakes would not release. My mechanic brought his computer over and verified the check engine light was related to the emergency brakes not releasing. This is a definite safety hazard! I have also noticed that certain safety features are being disabled due to the emergency brake not working properly. For example if I leave my Jeep in drive and open the door the emergency brakes should automatically engage disabling roll away. This feature no longer works. Another future, if my driver seat seat belt was not buckled my emergency brake would engage. This is no longer working. I am very concerned about this. There are countless other reports of emergency brake errors. Please issue a recall!
Mfg Campaign: 11581055
Recall Date: Apr 4, 2024
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
I own a 2019 Jeep Cherokee. While driving approximately 50-60 MPH, the steering wheel was pulling to the right and the left. The movement occurs often while driving over 50 mph requiring tight control of steering wheel. Vehicle evaluated by mechanic and unable to reproduce the movement and no recalls on this at this time, looks to be a common issue with this vehicle. No warning light illuminated, mileage at time of initial problem was 36,000.
Corrective Action:
I own a 2019 Jeep Cherokee. While driving approximately 50-60 MPH, the steering wheel was pulling to the right and the left. The movement occurs often while driving over 50 mph requiring tight control of steering wheel. Vehicle evaluated by mechanic and unable to reproduce the movement and no recalls on this at this time, looks to be a common issue with this vehicle. No warning light illuminated, mileage at time of initial problem was 36,000.
Additional Notes:
I own a 2019 Jeep Cherokee. While driving approximately 50-60 MPH, the steering wheel was pulling to the right and the left. The movement occurs often while driving over 50 mph requiring tight control of steering wheel. Vehicle evaluated by mechanic and unable to reproduce the movement and no recalls on this at this time, looks to be a common issue with this vehicle. No warning light illuminated, mileage at time of initial problem was 36,000.
Mfg Campaign: 11581120
Recall Date: Apr 4, 2024
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