Complaints & Recalls
Official Safety Recalls - Important!
10 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2017-2019 Jeep Cherokee vehicles. The power transfer unit (PTU) may become damaged and disengage the transmission and differential, resulting in a loss of drive power and/or loss of park function.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: 01C
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Renegade, Compass and Grand Cherokee, RAM 1500 and Promaster, Fiat 500x, Dodge Journey, Challenger, Charger and Durango and Chrysler 300x vehicles, 2017-2018 Jeep Wrangler, Dodge Grand Caravan and Chrysler Town and Country vehicles and 2018-2019 Jeep Cherokee and 2018 Chrysler Pacifica and Pacifica Hybrid vehicles. The powertrain control module may be equipped with a voltage regulator chip in the circuit board that may fail, causing a stall or a no start condition.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U87
Recall Date: Aug 9, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Cherokee all-wheel-drive vehicles. The bearing cage for the right front halfshaft assembly may not have been properly heat treated, possibly resulting in the bearing cage breaking and a potential halfshaft assembly failure.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U78
Recall Date: Jul 26, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U49,U59-U65,U68,U73
Recall Date: May 17, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Cherokee vehicles equipped with a 2.4L engine. These vehicles may have been manufactured with a fuel tube that may leak fuel into the engine compartment.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U39
Recall Date: May 1, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Cherokee and Compass vehicles equipped with 2.4L engines. The engines may have a cracked oil pump housing that can result in oil pump failure.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: T65
Recall Date: Oct 24, 2017
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017-2018 Jeep Cherokee vehicles. The tire and rim size information required to be on the Certification label was omitted during manufacturing, which may result in an incorrect tire and rim combination being installed on the vehicle. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 110, "Tire Selection and Rims."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: T53
Recall Date: Aug 31, 2017
Consumer Complaints
882 ComplaintsChrysler (fca Us, Llc)
Defect Description:
SUSPENSION
Potential Consequences:
A week ago, I went to my local garage that I trust for a completely different reason than I ended up leaving with. I have a 2018 Jeep Cherokee. I have less than 62,500 miles on this vehicle. I do not tow anything. I do not go off road. I do not ride down trails or do anything out of the ordinary. I live in the Boston area. What I found when I was at the garage was an issue that the garage couldn't fix. I needed a rear differential unit replace. Jeep discontinued the Jeep Cherokee this year. What a coincidence because the differential unit isn't available. It's been on back order all year based on what I see online. I spoke to someone at a service department today. He told me it has been on back order, there are 150 ish that have been requested. There are 8 ready for deployment in July. So I will have 140+ people ahead of me for this thing that doesn't exist on a vehicle they no longer make. Today I went to a Jeep dealership and they looked at the unit and said at some point it's going to break and I'll lose control of my vehicle. They've seen this issue in the past and its not pretty and told me I should trade it in immediately. I have a vehicle with 62,500 miles that is essentially totaled . It will become inoperable in a matter of months, if not weeks. Even if they get the part, they told me it would be $3,500 for the part, plus another $1,500 for labor, plus likely the axle needs to be replaced, plus another part and it's likely $8,000 to fix it all. And it could be 6-12 months before they can fix it. I get it, it's sexy to chase the airlines. The headlines are great. Vehicles is another story. That's not a sexy storyline. But Jeep is taking someone who FINALLY paid off this vehicle this month and is forcing me to buy a new vehicle. I don't get to use insurance on my totaled vehicle. Jeep is forcing me into trading this vehicle in by not producing parts. Vehicle was inspected today. No warning lamps. It was found by mistake.
Corrective Action:
A week ago, I went to my local garage that I trust for a completely different reason than I ended up leaving with. I have a 2018 Jeep Cherokee. I have less than 62,500 miles on this vehicle. I do not tow anything. I do not go off road. I do not ride down trails or do anything out of the ordinary. I live in the Boston area. What I found when I was at the garage was an issue that the garage couldn't fix. I needed a rear differential unit replace. Jeep discontinued the Jeep Cherokee this year. What a coincidence because the differential unit isn't available. It's been on back order all year based on what I see online. I spoke to someone at a service department today. He told me it has been on back order, there are 150 ish that have been requested. There are 8 ready for deployment in July. So I will have 140+ people ahead of me for this thing that doesn't exist on a vehicle they no longer make. Today I went to a Jeep dealership and they looked at the unit and said at some point it's going to break and I'll lose control of my vehicle. They've seen this issue in the past and its not pretty and told me I should trade it in immediately. I have a vehicle with 62,500 miles that is essentially totaled . It will become inoperable in a matter of months, if not weeks. Even if they get the part, they told me it would be $3,500 for the part, plus another $1,500 for labor, plus likely the axle needs to be replaced, plus another part and it's likely $8,000 to fix it all. And it could be 6-12 months before they can fix it. I get it, it's sexy to chase the airlines. The headlines are great. Vehicles is another story. That's not a sexy storyline. But Jeep is taking someone who FINALLY paid off this vehicle this month and is forcing me to buy a new vehicle. I don't get to use insurance on my totaled vehicle. Jeep is forcing me into trading this vehicle in by not producing parts. Vehicle was inspected today. No warning lamps. It was found by mistake.
Additional Notes:
A week ago, I went to my local garage that I trust for a completely different reason than I ended up leaving with. I have a 2018 Jeep Cherokee. I have less than 62,500 miles on this vehicle. I do not tow anything. I do not go off road. I do not ride down trails or do anything out of the ordinary. I live in the Boston area. What I found when I was at the garage was an issue that the garage couldn't fix. I needed a rear differential unit replace. Jeep discontinued the Jeep Cherokee this year. What a coincidence because the differential unit isn't available. It's been on back order all year based on what I see online. I spoke to someone at a service department today. He told me it has been on back order, there are 150 ish that have been requested. There are 8 ready for deployment in July. So I will have 140+ people ahead of me for this thing that doesn't exist on a vehicle they no longer make. Today I went to a Jeep dealership and they looked at the unit and said at some point it's going to break and I'll lose control of my vehicle. They've seen this issue in the past and its not pretty and told me I should trade it in immediately. I have a vehicle with 62,500 miles that is essentially totaled . It will become inoperable in a matter of months, if not weeks. Even if they get the part, they told me it would be $3,500 for the part, plus another $1,500 for labor, plus likely the axle needs to be replaced, plus another part and it's likely $8,000 to fix it all. And it could be 6-12 months before they can fix it. I get it, it's sexy to chase the airlines. The headlines are great. Vehicles is another story. That's not a sexy storyline. But Jeep is taking someone who FINALLY paid off this vehicle this month and is forcing me to buy a new vehicle. I don't get to use insurance on my totaled vehicle. Jeep is forcing me into trading this vehicle in by not producing parts. Vehicle was inspected today. No warning lamps. It was found by mistake.
Mfg Campaign: 11605534
Recall Date: Jul 30, 2024
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
A week ago, I went to my local garage that I trust for a completely different reason than I ended up leaving with. I have a 2018 Jeep Cherokee. I have less than 62,500 miles on this vehicle. I do not tow anything. I do not go off road. I do not ride down trails or do anything out of the ordinary. I live in the Boston area. What I found when I was at the garage was an issue that the garage couldn't fix. I needed a rear differential unit replace. Jeep discontinued the Jeep Cherokee this year. What a coincidence because the differential unit isn't available. It's been on back order all year based on what I see online. I spoke to someone at a service department today. He told me it has been on back order, there are 150 ish that have been requested. There are 8 ready for deployment in July. So I will have 140+ people ahead of me for this thing that doesn't exist on a vehicle they no longer make. Today I went to a Jeep dealership and they looked at the unit and said at some point it's going to break and I'll lose control of my vehicle. They've seen this issue in the past and its not pretty and told me I should trade it in immediately. I have a vehicle with 62,500 miles that is essentially totaled . It will become inoperable in a matter of months, if not weeks. Even if they get the part, they told me it would be $3,500 for the part, plus another $1,500 for labor, plus likely the axle needs to be replaced, plus another part and it's likely $8,000 to fix it all. And it could be 6-12 months before they can fix it. I get it, it's sexy to chase the airlines. The headlines are great. Vehicles is another story. That's not a sexy storyline. But Jeep is taking someone who FINALLY paid off this vehicle this month and is forcing me to buy a new vehicle. I don't get to use insurance on my totaled vehicle. Jeep is forcing me into trading this vehicle in by not producing parts. Vehicle was inspected today. No warning lamps. It was found by mistake.
Corrective Action:
A week ago, I went to my local garage that I trust for a completely different reason than I ended up leaving with. I have a 2018 Jeep Cherokee. I have less than 62,500 miles on this vehicle. I do not tow anything. I do not go off road. I do not ride down trails or do anything out of the ordinary. I live in the Boston area. What I found when I was at the garage was an issue that the garage couldn't fix. I needed a rear differential unit replace. Jeep discontinued the Jeep Cherokee this year. What a coincidence because the differential unit isn't available. It's been on back order all year based on what I see online. I spoke to someone at a service department today. He told me it has been on back order, there are 150 ish that have been requested. There are 8 ready for deployment in July. So I will have 140+ people ahead of me for this thing that doesn't exist on a vehicle they no longer make. Today I went to a Jeep dealership and they looked at the unit and said at some point it's going to break and I'll lose control of my vehicle. They've seen this issue in the past and its not pretty and told me I should trade it in immediately. I have a vehicle with 62,500 miles that is essentially totaled . It will become inoperable in a matter of months, if not weeks. Even if they get the part, they told me it would be $3,500 for the part, plus another $1,500 for labor, plus likely the axle needs to be replaced, plus another part and it's likely $8,000 to fix it all. And it could be 6-12 months before they can fix it. I get it, it's sexy to chase the airlines. The headlines are great. Vehicles is another story. That's not a sexy storyline. But Jeep is taking someone who FINALLY paid off this vehicle this month and is forcing me to buy a new vehicle. I don't get to use insurance on my totaled vehicle. Jeep is forcing me into trading this vehicle in by not producing parts. Vehicle was inspected today. No warning lamps. It was found by mistake.
Additional Notes:
A week ago, I went to my local garage that I trust for a completely different reason than I ended up leaving with. I have a 2018 Jeep Cherokee. I have less than 62,500 miles on this vehicle. I do not tow anything. I do not go off road. I do not ride down trails or do anything out of the ordinary. I live in the Boston area. What I found when I was at the garage was an issue that the garage couldn't fix. I needed a rear differential unit replace. Jeep discontinued the Jeep Cherokee this year. What a coincidence because the differential unit isn't available. It's been on back order all year based on what I see online. I spoke to someone at a service department today. He told me it has been on back order, there are 150 ish that have been requested. There are 8 ready for deployment in July. So I will have 140+ people ahead of me for this thing that doesn't exist on a vehicle they no longer make. Today I went to a Jeep dealership and they looked at the unit and said at some point it's going to break and I'll lose control of my vehicle. They've seen this issue in the past and its not pretty and told me I should trade it in immediately. I have a vehicle with 62,500 miles that is essentially totaled . It will become inoperable in a matter of months, if not weeks. Even if they get the part, they told me it would be $3,500 for the part, plus another $1,500 for labor, plus likely the axle needs to be replaced, plus another part and it's likely $8,000 to fix it all. And it could be 6-12 months before they can fix it. I get it, it's sexy to chase the airlines. The headlines are great. Vehicles is another story. That's not a sexy storyline. But Jeep is taking someone who FINALLY paid off this vehicle this month and is forcing me to buy a new vehicle. I don't get to use insurance on my totaled vehicle. Jeep is forcing me into trading this vehicle in by not producing parts. Vehicle was inspected today. No warning lamps. It was found by mistake.
Mfg Campaign: 11605534
Recall Date: Jul 30, 2024
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
Approximately 3 weeks ago had SVC 4WD light came on. I took it to my mechanic and was told they couldn't diagnose it because a special subscription has to be paid for to access what the Jeep code is. Was able to find a mechanic that could diagnose the Jeep code, turns out the PTU needs to be replaced at an estimate of $5,000. In researching it appears many others have this same problem and is a safety problem for those driving the car. Of course, part is back ordered so that indicates this is a major problem with Jeep.
Corrective Action:
Approximately 3 weeks ago had SVC 4WD light came on. I took it to my mechanic and was told they couldn't diagnose it because a special subscription has to be paid for to access what the Jeep code is. Was able to find a mechanic that could diagnose the Jeep code, turns out the PTU needs to be replaced at an estimate of $5,000. In researching it appears many others have this same problem and is a safety problem for those driving the car. Of course, part is back ordered so that indicates this is a major problem with Jeep.
Additional Notes:
Approximately 3 weeks ago had SVC 4WD light came on. I took it to my mechanic and was told they couldn't diagnose it because a special subscription has to be paid for to access what the Jeep code is. Was able to find a mechanic that could diagnose the Jeep code, turns out the PTU needs to be replaced at an estimate of $5,000. In researching it appears many others have this same problem and is a safety problem for those driving the car. Of course, part is back ordered so that indicates this is a major problem with Jeep.
Mfg Campaign: 11602994
Recall Date: Jul 17, 2024
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I keep getting an warning that my shifter needs to serviced. After much research, I've discovered that this is a known and common problem with Jeep Cherokees. It should absolutely be a safety recall and fixed at no cost to the customers.
Corrective Action:
I keep getting an warning that my shifter needs to serviced. After much research, I've discovered that this is a known and common problem with Jeep Cherokees. It should absolutely be a safety recall and fixed at no cost to the customers.
Additional Notes:
I keep getting an warning that my shifter needs to serviced. After much research, I've discovered that this is a known and common problem with Jeep Cherokees. It should absolutely be a safety recall and fixed at no cost to the customers.
Mfg Campaign: 11601795
Recall Date: Jul 13, 2024
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
The vehicle consume too much oil .it completely run out of oil after driving a 1000 mile only .the engine stop suddenly while driving which put my safety in danger .because it happened when the vehicle engine stop running in the highway in the middle of traffic. I call the manufacturer they said there is a recall (W20 )for this car regarding those issue . And they said once they update the car software those issues should be resolved. But afterwards the same issue still happenings. The car currently only has 32k miles .those problems started back on March 2024 when.the car has only 24k miles
Corrective Action:
The vehicle consume too much oil .it completely run out of oil after driving a 1000 mile only .the engine stop suddenly while driving which put my safety in danger .because it happened when the vehicle engine stop running in the highway in the middle of traffic. I call the manufacturer they said there is a recall (W20 )for this car regarding those issue . And they said once they update the car software those issues should be resolved. But afterwards the same issue still happenings. The car currently only has 32k miles .those problems started back on March 2024 when.the car has only 24k miles
Additional Notes:
The vehicle consume too much oil .it completely run out of oil after driving a 1000 mile only .the engine stop suddenly while driving which put my safety in danger .because it happened when the vehicle engine stop running in the highway in the middle of traffic. I call the manufacturer they said there is a recall (W20 )for this car regarding those issue . And they said once they update the car software those issues should be resolved. But afterwards the same issue still happenings. The car currently only has 32k miles .those problems started back on March 2024 when.the car has only 24k miles
Mfg Campaign: 11600979
Recall Date: Jul 10, 2024
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The vehicle consume too much oil .it completely run out of oil after driving a 1000 mile only .the engine stop suddenly while driving which put my safety in danger .because it happened when the vehicle engine stop running in the highway in the middle of traffic. I call the manufacturer they said there is a recall (W20 )for this car regarding those issue . And they said once they update the car software those issues should be resolved. But afterwards the same issue still happenings. The car currently only has 32k miles .those problems started back on March 2024 when.the car has only 24k miles
Corrective Action:
The vehicle consume too much oil .it completely run out of oil after driving a 1000 mile only .the engine stop suddenly while driving which put my safety in danger .because it happened when the vehicle engine stop running in the highway in the middle of traffic. I call the manufacturer they said there is a recall (W20 )for this car regarding those issue . And they said once they update the car software those issues should be resolved. But afterwards the same issue still happenings. The car currently only has 32k miles .those problems started back on March 2024 when.the car has only 24k miles
Additional Notes:
The vehicle consume too much oil .it completely run out of oil after driving a 1000 mile only .the engine stop suddenly while driving which put my safety in danger .because it happened when the vehicle engine stop running in the highway in the middle of traffic. I call the manufacturer they said there is a recall (W20 )for this car regarding those issue . And they said once they update the car software those issues should be resolved. But afterwards the same issue still happenings. The car currently only has 32k miles .those problems started back on March 2024 when.the car has only 24k miles
Mfg Campaign: 11600979
Recall Date: Jul 10, 2024
Chrysler (fca Us, Llc)
Defect Description:
PARKING BRAKE
Potential Consequences:
The contact owns a 2018 Jeep Cherokee. The contact stated that while the vehicle was in park(P), the electric parking brake engaged independently. The contact was unable to release the parking brake. The contact contacted an independent mechanic who informed her husband how to release the parking brake. The vehicle was taken to the mechanic where it was diagnosed that the failure was due to water damage. The vehicle was repaired. The dealer was contacted and confirmed that the VIN was not covered under recall for the failure. The contact stated that approximately 10 days later the failure reoccurred. The vehicle was returned to the independent mechanic who confirmed that there was water corrosion causing the failure. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 50,000.
Corrective Action:
The contact owns a 2018 Jeep Cherokee. The contact stated that while the vehicle was in park(P), the electric parking brake engaged independently. The contact was unable to release the parking brake. The contact contacted an independent mechanic who informed her husband how to release the parking brake. The vehicle was taken to the mechanic where it was diagnosed that the failure was due to water damage. The vehicle was repaired. The dealer was contacted and confirmed that the VIN was not covered under recall for the failure. The contact stated that approximately 10 days later the failure reoccurred. The vehicle was returned to the independent mechanic who confirmed that there was water corrosion causing the failure. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 50,000.
Additional Notes:
The contact owns a 2018 Jeep Cherokee. The contact stated that while the vehicle was in park(P), the electric parking brake engaged independently. The contact was unable to release the parking brake. The contact contacted an independent mechanic who informed her husband how to release the parking brake. The vehicle was taken to the mechanic where it was diagnosed that the failure was due to water damage. The vehicle was repaired. The dealer was contacted and confirmed that the VIN was not covered under recall for the failure. The contact stated that approximately 10 days later the failure reoccurred. The vehicle was returned to the independent mechanic who confirmed that there was water corrosion causing the failure. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 50,000.
Mfg Campaign: 11600159
Recall Date: Jul 8, 2024
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
Vehicle started to make “knocking” noises from front axle when going over bumps. Brought to a shop that stated the ball joints just needed to be greased up. The sound returned within 24 hours and become continuous while driving. The car begins to shake and feel unstable at speeds above 45/50mph. Brought vehicle in that day to a new shop, which diagnosed the problem as a faulty/broken Power Transfer Unit (aka transfer case). They advised that this piece was under a safety recall for my make and model. Upon contacting a local dealership, they informed me that the safety recall does not apply to my specific VIN, and that the part is on national back order. The second shop advised that I can still drive the car with the broken part, however I believe the car may pose a safety risk in its present form- especially considering the part in question is under safety recall for my make and model
Corrective Action:
Vehicle started to make “knocking” noises from front axle when going over bumps. Brought to a shop that stated the ball joints just needed to be greased up. The sound returned within 24 hours and become continuous while driving. The car begins to shake and feel unstable at speeds above 45/50mph. Brought vehicle in that day to a new shop, which diagnosed the problem as a faulty/broken Power Transfer Unit (aka transfer case). They advised that this piece was under a safety recall for my make and model. Upon contacting a local dealership, they informed me that the safety recall does not apply to my specific VIN, and that the part is on national back order. The second shop advised that I can still drive the car with the broken part, however I believe the car may pose a safety risk in its present form- especially considering the part in question is under safety recall for my make and model
Additional Notes:
Vehicle started to make “knocking” noises from front axle when going over bumps. Brought to a shop that stated the ball joints just needed to be greased up. The sound returned within 24 hours and become continuous while driving. The car begins to shake and feel unstable at speeds above 45/50mph. Brought vehicle in that day to a new shop, which diagnosed the problem as a faulty/broken Power Transfer Unit (aka transfer case). They advised that this piece was under a safety recall for my make and model. Upon contacting a local dealership, they informed me that the safety recall does not apply to my specific VIN, and that the part is on national back order. The second shop advised that I can still drive the car with the broken part, however I believe the car may pose a safety risk in its present form- especially considering the part in question is under safety recall for my make and model
Mfg Campaign: 11600255
Recall Date: Jul 8, 2024
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2018 Jeep Cherokee. The contact stated that while operating the vehicle, there was a chemical odor inside the cabin of the vehicle. The vehicle was taken to the local mechanic who diagnosed that the front passenger’s side half-shaft assembly was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer and local dealer were notified of the failure and the contact was informed that the VIN was not included in NHTSA Campaign Number: 18V494000 (Power Train). The failure mileage was 75,000.
Corrective Action:
The contact owns a 2018 Jeep Cherokee. The contact stated that while operating the vehicle, there was a chemical odor inside the cabin of the vehicle. The vehicle was taken to the local mechanic who diagnosed that the front passenger’s side half-shaft assembly was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer and local dealer were notified of the failure and the contact was informed that the VIN was not included in NHTSA Campaign Number: 18V494000 (Power Train). The failure mileage was 75,000.
Additional Notes:
The contact owns a 2018 Jeep Cherokee. The contact stated that while operating the vehicle, there was a chemical odor inside the cabin of the vehicle. The vehicle was taken to the local mechanic who diagnosed that the front passenger’s side half-shaft assembly was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer and local dealer were notified of the failure and the contact was informed that the VIN was not included in NHTSA Campaign Number: 18V494000 (Power Train). The failure mileage was 75,000.
Mfg Campaign: 11596829
Recall Date: Jun 26, 2024
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2018 Jeep Cherokee. The contact stated that after starting the vehicle, the message "Replace Shifter" was displayed. After restarting the vehicle, the message was no longer displayed. The contact stated that the failure was intermittent while starting the vehicle. The cause of the failure was not yet determined. The local dealer and manufacturer were not notified of the failure. The failure mileage was 67,000.
Corrective Action:
The contact owns a 2018 Jeep Cherokee. The contact stated that after starting the vehicle, the message "Replace Shifter" was displayed. After restarting the vehicle, the message was no longer displayed. The contact stated that the failure was intermittent while starting the vehicle. The cause of the failure was not yet determined. The local dealer and manufacturer were not notified of the failure. The failure mileage was 67,000.
Additional Notes:
The contact owns a 2018 Jeep Cherokee. The contact stated that after starting the vehicle, the message "Replace Shifter" was displayed. After restarting the vehicle, the message was no longer displayed. The contact stated that the failure was intermittent while starting the vehicle. The cause of the failure was not yet determined. The local dealer and manufacturer were not notified of the failure. The failure mileage was 67,000.
Mfg Campaign: 11596138
Recall Date: Jun 24, 2024
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
Doing some investigation into this vehicle, it revealed that the current design of the rear compartment does not provide adequate protection against water intrusion. There are several points of entry through which water can seep into the electronic components, including the improperly sealed connector to the EPB. Furthermore, similar incidents involving the same make, model, and manufacturing year indicated that this is not an isolated problem. Numerous reports from owners of 2018 Jeep Cherokee have surfaced, describing similar cases of water damage leading to the malfunction of the electronic emergency brake. This suggests that there is a systemic manufacturing defect that needs to be urgently addressed. The implications of these malfunctions are significant. Not only does this defect render the vehicle immobile, but it also poses a serious safety risk to the driver and other road users. In both the March 2023 and June 2024 incidents, the affected vehicles were stranded in traffic, creating a potential hazard and increasing the likelihood of accidents. It is evident that this issue has the potential to cause harm and must be addressed without delay. Given the recurring nature of this problem and the severity of its consequences, immediate action is imperative. It is crucial that the manufacturing company identify and implement a solution that effectively prevents intrusion into the rear compartment by implementing alternative waterproofing measures. Additionally, it is essential for the company to take responsibility for the vehicles already affected by this defect. Adequate compensation and rectification measures should be provided to the affected owners. This could include financial reimbursement for as well as a recall and systematic examination of all vehicles manufactured during the same period to identify and resolve any potential issues before they escalate.The implications of these malfunctions pose serious safety risks and demand immediate attention.
Corrective Action:
Doing some investigation into this vehicle, it revealed that the current design of the rear compartment does not provide adequate protection against water intrusion. There are several points of entry through which water can seep into the electronic components, including the improperly sealed connector to the EPB. Furthermore, similar incidents involving the same make, model, and manufacturing year indicated that this is not an isolated problem. Numerous reports from owners of 2018 Jeep Cherokee have surfaced, describing similar cases of water damage leading to the malfunction of the electronic emergency brake. This suggests that there is a systemic manufacturing defect that needs to be urgently addressed. The implications of these malfunctions are significant. Not only does this defect render the vehicle immobile, but it also poses a serious safety risk to the driver and other road users. In both the March 2023 and June 2024 incidents, the affected vehicles were stranded in traffic, creating a potential hazard and increasing the likelihood of accidents. It is evident that this issue has the potential to cause harm and must be addressed without delay. Given the recurring nature of this problem and the severity of its consequences, immediate action is imperative. It is crucial that the manufacturing company identify and implement a solution that effectively prevents intrusion into the rear compartment by implementing alternative waterproofing measures. Additionally, it is essential for the company to take responsibility for the vehicles already affected by this defect. Adequate compensation and rectification measures should be provided to the affected owners. This could include financial reimbursement for as well as a recall and systematic examination of all vehicles manufactured during the same period to identify and resolve any potential issues before they escalate.The implications of these malfunctions pose serious safety risks and demand immediate attention.
Additional Notes:
Doing some investigation into this vehicle, it revealed that the current design of the rear compartment does not provide adequate protection against water intrusion. There are several points of entry through which water can seep into the electronic components, including the improperly sealed connector to the EPB. Furthermore, similar incidents involving the same make, model, and manufacturing year indicated that this is not an isolated problem. Numerous reports from owners of 2018 Jeep Cherokee have surfaced, describing similar cases of water damage leading to the malfunction of the electronic emergency brake. This suggests that there is a systemic manufacturing defect that needs to be urgently addressed. The implications of these malfunctions are significant. Not only does this defect render the vehicle immobile, but it also poses a serious safety risk to the driver and other road users. In both the March 2023 and June 2024 incidents, the affected vehicles were stranded in traffic, creating a potential hazard and increasing the likelihood of accidents. It is evident that this issue has the potential to cause harm and must be addressed without delay. Given the recurring nature of this problem and the severity of its consequences, immediate action is imperative. It is crucial that the manufacturing company identify and implement a solution that effectively prevents intrusion into the rear compartment by implementing alternative waterproofing measures. Additionally, it is essential for the company to take responsibility for the vehicles already affected by this defect. Adequate compensation and rectification measures should be provided to the affected owners. This could include financial reimbursement for as well as a recall and systematic examination of all vehicles manufactured during the same period to identify and resolve any potential issues before they escalate.The implications of these malfunctions pose serious safety risks and demand immediate attention.
Mfg Campaign: 11594273
Recall Date: Jun 13, 2024
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
This car has been in the shop multiple times for engine and transmission problems. Had a new transmission installed at 19000 miles. Now at 30000 the transmission has failed again. Car has multiple TPM, ABS, and power train issues that Jeep cannot correct.
Corrective Action:
This car has been in the shop multiple times for engine and transmission problems. Had a new transmission installed at 19000 miles. Now at 30000 the transmission has failed again. Car has multiple TPM, ABS, and power train issues that Jeep cannot correct.
Additional Notes:
This car has been in the shop multiple times for engine and transmission problems. Had a new transmission installed at 19000 miles. Now at 30000 the transmission has failed again. Car has multiple TPM, ABS, and power train issues that Jeep cannot correct.
Mfg Campaign: 11593379
Recall Date: Jun 10, 2024
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
2018 Jeep Cherokee Limited, 154k miles currently. Purchased vehicle from third party with under 100k miles. Vehicle maintenance was always done per manufacturer suggestions(from third party and myself), at 152k miles I noticed vehicle overheating when driving 25-55MPH (with AC off). Also noticed a reduction in the powertrain. Vehicle diagnostic done at local mechanic and cleared(no coolant leak, no oil leak engine was in good condition.) Oil change and other regular maintenance work done as well. Then engine eventually blew a gasket, and a hose resulting in me having to replace entire engine and other damaged components due to the engine being poorly built.
Corrective Action:
2018 Jeep Cherokee Limited, 154k miles currently. Purchased vehicle from third party with under 100k miles. Vehicle maintenance was always done per manufacturer suggestions(from third party and myself), at 152k miles I noticed vehicle overheating when driving 25-55MPH (with AC off). Also noticed a reduction in the powertrain. Vehicle diagnostic done at local mechanic and cleared(no coolant leak, no oil leak engine was in good condition.) Oil change and other regular maintenance work done as well. Then engine eventually blew a gasket, and a hose resulting in me having to replace entire engine and other damaged components due to the engine being poorly built.
Additional Notes:
2018 Jeep Cherokee Limited, 154k miles currently. Purchased vehicle from third party with under 100k miles. Vehicle maintenance was always done per manufacturer suggestions(from third party and myself), at 152k miles I noticed vehicle overheating when driving 25-55MPH (with AC off). Also noticed a reduction in the powertrain. Vehicle diagnostic done at local mechanic and cleared(no coolant leak, no oil leak engine was in good condition.) Oil change and other regular maintenance work done as well. Then engine eventually blew a gasket, and a hose resulting in me having to replace entire engine and other damaged components due to the engine being poorly built.
Mfg Campaign: 11591161
Recall Date: May 28, 2024
Chrysler (fca Us, Llc)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Jeep Cherokee 2018 limited AC turns off throughout the drive. It makes the SUV vibrate to the point I can’t see out the review mirror. Had AC serviced and checked. Issue persisted shortly after.
Corrective Action:
Jeep Cherokee 2018 limited AC turns off throughout the drive. It makes the SUV vibrate to the point I can’t see out the review mirror. Had AC serviced and checked. Issue persisted shortly after.
Additional Notes:
Jeep Cherokee 2018 limited AC turns off throughout the drive. It makes the SUV vibrate to the point I can’t see out the review mirror. Had AC serviced and checked. Issue persisted shortly after.
Mfg Campaign: 11591162
Recall Date: May 28, 2024
Chrysler (fca Us, Llc)
Defect Description:
AIR BAGS
Potential Consequences:
Jeep Cherokee 2018 limited AC turns off throughout the drive. It makes the SUV vibrate to the point I can’t see out the review mirror. Had AC serviced and checked. Issue persisted shortly after.
Corrective Action:
Jeep Cherokee 2018 limited AC turns off throughout the drive. It makes the SUV vibrate to the point I can’t see out the review mirror. Had AC serviced and checked. Issue persisted shortly after.
Additional Notes:
Jeep Cherokee 2018 limited AC turns off throughout the drive. It makes the SUV vibrate to the point I can’t see out the review mirror. Had AC serviced and checked. Issue persisted shortly after.
Mfg Campaign: 11591162
Recall Date: May 28, 2024
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Jeep Cherokee 2018 limited AC turns off throughout the drive. It makes the SUV vibrate to the point I can’t see out the review mirror. Had AC serviced and checked. Issue persisted shortly after.
Corrective Action:
Jeep Cherokee 2018 limited AC turns off throughout the drive. It makes the SUV vibrate to the point I can’t see out the review mirror. Had AC serviced and checked. Issue persisted shortly after.
Additional Notes:
Jeep Cherokee 2018 limited AC turns off throughout the drive. It makes the SUV vibrate to the point I can’t see out the review mirror. Had AC serviced and checked. Issue persisted shortly after.
Mfg Campaign: 11591162
Recall Date: May 28, 2024
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
SRV 4WD. Warning lamps. PTU internal failure. Other 2018 Jeep Cherokee on recall. Driving down highway at speed 75. 4 people in car. Disengaged gear. Almost hit an 18 wheeler. Death for sure.
Corrective Action:
SRV 4WD. Warning lamps. PTU internal failure. Other 2018 Jeep Cherokee on recall. Driving down highway at speed 75. 4 people in car. Disengaged gear. Almost hit an 18 wheeler. Death for sure.
Additional Notes:
SRV 4WD. Warning lamps. PTU internal failure. Other 2018 Jeep Cherokee on recall. Driving down highway at speed 75. 4 people in car. Disengaged gear. Almost hit an 18 wheeler. Death for sure.
Mfg Campaign: 11589323
Recall Date: May 17, 2024
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
[XXX] noticed parking brake was engaged and (P!) warning light was on, I had not turned parking brake on. I pushed brake pedal and parking brake to disengage. Next day it was on again when I started car. I went to repair shop and they added brake fluid, the warning light stayed on. When home I went to repair shop Wednesday [XXX] but when they checked it hours later the light was off and brake fluid was full so we thought the warning light reset. Next day while driving warning chime sounded and (P!) Warning Light came back on and stayed on. Friday [XXX] took it back to repair shop and they said had to take car to a Jeep dealer. Monday [XXX] made appointment and took car for hand car wash, after the wash the Red BRAKE light was flashing and the mileage was also flashing. Did not drive until my appointment on [XXX] Marino Jeep, in Chicago. Marino Jeep called me stating water leaked into control module and caused corrosion to the brake system. I will have an invoice in a week after parts come in to complete the repair. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
[XXX] noticed parking brake was engaged and (P!) warning light was on, I had not turned parking brake on. I pushed brake pedal and parking brake to disengage. Next day it was on again when I started car. I went to repair shop and they added brake fluid, the warning light stayed on. When home I went to repair shop Wednesday [XXX] but when they checked it hours later the light was off and brake fluid was full so we thought the warning light reset. Next day while driving warning chime sounded and (P!) Warning Light came back on and stayed on. Friday [XXX] took it back to repair shop and they said had to take car to a Jeep dealer. Monday [XXX] made appointment and took car for hand car wash, after the wash the Red BRAKE light was flashing and the mileage was also flashing. Did not drive until my appointment on [XXX] Marino Jeep, in Chicago. Marino Jeep called me stating water leaked into control module and caused corrosion to the brake system. I will have an invoice in a week after parts come in to complete the repair. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
[XXX] noticed parking brake was engaged and (P!) warning light was on, I had not turned parking brake on. I pushed brake pedal and parking brake to disengage. Next day it was on again when I started car. I went to repair shop and they added brake fluid, the warning light stayed on. When home I went to repair shop Wednesday [XXX] but when they checked it hours later the light was off and brake fluid was full so we thought the warning light reset. Next day while driving warning chime sounded and (P!) Warning Light came back on and stayed on. Friday [XXX] took it back to repair shop and they said had to take car to a Jeep dealer. Monday [XXX] made appointment and took car for hand car wash, after the wash the Red BRAKE light was flashing and the mileage was also flashing. Did not drive until my appointment on [XXX] Marino Jeep, in Chicago. Marino Jeep called me stating water leaked into control module and caused corrosion to the brake system. I will have an invoice in a week after parts come in to complete the repair. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11588524
Recall Date: May 13, 2024
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I went in to my dealership Nov. 24,2023 for a water leak to the driver side floor and to the back seat behind the driver side. It was starting to smell so I used some carpet cleaner to get rid of the smell. They replaced the panel cowl side trims on both sides of the windshield. I told them that only driver side floor and back seat behind the driver was wet. Never said that there was a water on the passenger side floor? Charged me $543.22. Had to go back a second time because it was still leaking on Dec. 20,2023. This time they put caulking to solve the problem at no charge. Now April 19,2024 I still noticed that it's leaking after I washed my vehicle. So now I have to go in a third time in less than 6 months. Never solved my water leak after paying them $543.22. I do believe that this water leak was happening possibly since day 1 having the vehicle. I bought weathertech floor mats once I purchased my vehicle. I had a liner on the floor and then the floor mat on top. So its like using 2 mats. Never thought to look underneath my mats for a water leak. I do not want this problem to persist and possibly have black mold in my vehicle. Already contacted Jeep customer service if they can help resolve this issue and If they can provide me with a rental car for my inconvenience. They did provide me a case number. Still waiting for their response. Please let me know if you need more information. Thank you.
Corrective Action:
I went in to my dealership Nov. 24,2023 for a water leak to the driver side floor and to the back seat behind the driver side. It was starting to smell so I used some carpet cleaner to get rid of the smell. They replaced the panel cowl side trims on both sides of the windshield. I told them that only driver side floor and back seat behind the driver was wet. Never said that there was a water on the passenger side floor? Charged me $543.22. Had to go back a second time because it was still leaking on Dec. 20,2023. This time they put caulking to solve the problem at no charge. Now April 19,2024 I still noticed that it's leaking after I washed my vehicle. So now I have to go in a third time in less than 6 months. Never solved my water leak after paying them $543.22. I do believe that this water leak was happening possibly since day 1 having the vehicle. I bought weathertech floor mats once I purchased my vehicle. I had a liner on the floor and then the floor mat on top. So its like using 2 mats. Never thought to look underneath my mats for a water leak. I do not want this problem to persist and possibly have black mold in my vehicle. Already contacted Jeep customer service if they can help resolve this issue and If they can provide me with a rental car for my inconvenience. They did provide me a case number. Still waiting for their response. Please let me know if you need more information. Thank you.
Additional Notes:
I went in to my dealership Nov. 24,2023 for a water leak to the driver side floor and to the back seat behind the driver side. It was starting to smell so I used some carpet cleaner to get rid of the smell. They replaced the panel cowl side trims on both sides of the windshield. I told them that only driver side floor and back seat behind the driver was wet. Never said that there was a water on the passenger side floor? Charged me $543.22. Had to go back a second time because it was still leaking on Dec. 20,2023. This time they put caulking to solve the problem at no charge. Now April 19,2024 I still noticed that it's leaking after I washed my vehicle. So now I have to go in a third time in less than 6 months. Never solved my water leak after paying them $543.22. I do believe that this water leak was happening possibly since day 1 having the vehicle. I bought weathertech floor mats once I purchased my vehicle. I had a liner on the floor and then the floor mat on top. So its like using 2 mats. Never thought to look underneath my mats for a water leak. I do not want this problem to persist and possibly have black mold in my vehicle. Already contacted Jeep customer service if they can help resolve this issue and If they can provide me with a rental car for my inconvenience. They did provide me a case number. Still waiting for their response. Please let me know if you need more information. Thank you.
Mfg Campaign: 11585212
Recall Date: Apr 25, 2024
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2018 Jeep Cherokee. The contact stated that while the vehicle was running, the "Parking Brake On" and "Remove Parking Brake" messages were displayed; however, the parking brake was not engaged. The contact stated that several days later while the vehicle was running, the vehicle started rolling while the gear shifter was in park(P). The contact was able to stop the vehicle and the vehicle restarted. The contact stated that while driving later that day, the vehicle was not accelerating above 20 MPH. The vehicle was taken to an independent mechanic where it was diagnosed with transmission failure. The vehicle was not repaired. The vehicle was towed to the dealer where it was diagnosed with a drivetrain failure, and it was recommended that the transmission, transfer unit, and rear differential be replaced. The contact discovered NHTSA Campaign Number: 20E037000 (Power Train), and the contact was informed that the power transfer unit serial number was included in the recall, however, the VIN was not included. The vehicle was repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 80,000.
Corrective Action:
The contact owns a 2018 Jeep Cherokee. The contact stated that while the vehicle was running, the "Parking Brake On" and "Remove Parking Brake" messages were displayed; however, the parking brake was not engaged. The contact stated that several days later while the vehicle was running, the vehicle started rolling while the gear shifter was in park(P). The contact was able to stop the vehicle and the vehicle restarted. The contact stated that while driving later that day, the vehicle was not accelerating above 20 MPH. The vehicle was taken to an independent mechanic where it was diagnosed with transmission failure. The vehicle was not repaired. The vehicle was towed to the dealer where it was diagnosed with a drivetrain failure, and it was recommended that the transmission, transfer unit, and rear differential be replaced. The contact discovered NHTSA Campaign Number: 20E037000 (Power Train), and the contact was informed that the power transfer unit serial number was included in the recall, however, the VIN was not included. The vehicle was repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 80,000.
Additional Notes:
The contact owns a 2018 Jeep Cherokee. The contact stated that while the vehicle was running, the "Parking Brake On" and "Remove Parking Brake" messages were displayed; however, the parking brake was not engaged. The contact stated that several days later while the vehicle was running, the vehicle started rolling while the gear shifter was in park(P). The contact was able to stop the vehicle and the vehicle restarted. The contact stated that while driving later that day, the vehicle was not accelerating above 20 MPH. The vehicle was taken to an independent mechanic where it was diagnosed with transmission failure. The vehicle was not repaired. The vehicle was towed to the dealer where it was diagnosed with a drivetrain failure, and it was recommended that the transmission, transfer unit, and rear differential be replaced. The contact discovered NHTSA Campaign Number: 20E037000 (Power Train), and the contact was informed that the power transfer unit serial number was included in the recall, however, the VIN was not included. The vehicle was repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 80,000.
Mfg Campaign: 11584091
Recall Date: Apr 19, 2024
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