Complaints & Recalls
Official Safety Recalls - Important!
10 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2017-2019 Jeep Cherokee vehicles. The power transfer unit (PTU) may become damaged and disengage the transmission and differential, resulting in a loss of drive power and/or loss of park function.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: 01C
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Renegade, Compass and Grand Cherokee, RAM 1500 and Promaster, Fiat 500x, Dodge Journey, Challenger, Charger and Durango and Chrysler 300x vehicles, 2017-2018 Jeep Wrangler, Dodge Grand Caravan and Chrysler Town and Country vehicles and 2018-2019 Jeep Cherokee and 2018 Chrysler Pacifica and Pacifica Hybrid vehicles. The powertrain control module may be equipped with a voltage regulator chip in the circuit board that may fail, causing a stall or a no start condition.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U87
Recall Date: Aug 9, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Cherokee all-wheel-drive vehicles. The bearing cage for the right front halfshaft assembly may not have been properly heat treated, possibly resulting in the bearing cage breaking and a potential halfshaft assembly failure.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U78
Recall Date: Jul 26, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U49,U59-U65,U68,U73
Recall Date: May 17, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Cherokee vehicles equipped with a 2.4L engine. These vehicles may have been manufactured with a fuel tube that may leak fuel into the engine compartment.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U39
Recall Date: May 1, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Cherokee and Compass vehicles equipped with 2.4L engines. The engines may have a cracked oil pump housing that can result in oil pump failure.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: T65
Recall Date: Oct 24, 2017
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017-2018 Jeep Cherokee vehicles. The tire and rim size information required to be on the Certification label was omitted during manufacturing, which may result in an incorrect tire and rim combination being installed on the vehicle. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 110, "Tire Selection and Rims."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: T53
Recall Date: Aug 31, 2017
Consumer Complaints
882 ComplaintsChrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
CAR STALLS WHEN DRIVING IT WITHOUT WARNING. *DT CONSUMER STATED VEHICLE AT DEALERSHIP. *JB
Corrective Action:
CAR STALLS WHEN DRIVING IT WITHOUT WARNING. *DT CONSUMER STATED VEHICLE AT DEALERSHIP. *JB
Additional Notes:
CAR STALLS WHEN DRIVING IT WITHOUT WARNING. *DT CONSUMER STATED VEHICLE AT DEALERSHIP. *JB
Mfg Campaign: 11191737
Recall Date: Mar 26, 2019
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
SERVICE SHIFTER WARNING CAME ON WHEN PULLED INTO DRIVEWAY. VEHICLE HAS LESS THAN 12K MILES
Corrective Action:
SERVICE SHIFTER WARNING CAME ON WHEN PULLED INTO DRIVEWAY. VEHICLE HAS LESS THAN 12K MILES
Additional Notes:
SERVICE SHIFTER WARNING CAME ON WHEN PULLED INTO DRIVEWAY. VEHICLE HAS LESS THAN 12K MILES
Mfg Campaign: 11189861
Recall Date: Mar 19, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
VEHICLE WILL STALL DEALERSHIP CLAIMS BATTERY IS NOT CHARGING COMPUTER CHECK SHOWS MULTIPLE LOW VOLTAGE CODES
Corrective Action:
VEHICLE WILL STALL DEALERSHIP CLAIMS BATTERY IS NOT CHARGING COMPUTER CHECK SHOWS MULTIPLE LOW VOLTAGE CODES
Additional Notes:
VEHICLE WILL STALL DEALERSHIP CLAIMS BATTERY IS NOT CHARGING COMPUTER CHECK SHOWS MULTIPLE LOW VOLTAGE CODES
Mfg Campaign: 11187192
Recall Date: Mar 16, 2019
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
VEHICLE WILL STALL DEALERSHIP CLAIMS BATTERY IS NOT CHARGING COMPUTER CHECK SHOWS MULTIPLE LOW VOLTAGE CODES
Corrective Action:
VEHICLE WILL STALL DEALERSHIP CLAIMS BATTERY IS NOT CHARGING COMPUTER CHECK SHOWS MULTIPLE LOW VOLTAGE CODES
Additional Notes:
VEHICLE WILL STALL DEALERSHIP CLAIMS BATTERY IS NOT CHARGING COMPUTER CHECK SHOWS MULTIPLE LOW VOLTAGE CODES
Mfg Campaign: 11187192
Recall Date: Mar 16, 2019
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
VEHICLE WHILE DRIVEN MADE AN ALERT PING WHEN MAKING LEFT AND RIGHT HAND TURNS WITH NO OTHER INDICATOR. FOLLOWING DAY VEHICLE COMPLETELY SHUT DOWN WHILE DRIVING ON THE INTERSTATE AT 55 MPH WITH OIL PRESSURE INDICATOR ILLUMINATED AS WELL AS MULTIPLE ERRORS ABOUT PLACING VEHICLE IN DRIVE AND SHIFTING (ALTHOUGH VEHICLE IS AN AUTOMATIC). DEALERSHIP CONTACTED AND VEHICLE BROUGHT IN FOR INSPECTION. DEALER CONCLUDED THAT ENGINE HAD NO OIL, ALTHOUGH INTERNAL INDICATORS FAILED TO ADVISE AND SHOWED VEHICLE HAD 17% OIL LIFE REMAINING AND 300 MILES UNTIL SCHEDULED OIL CHANGE. DEALER ADVISED THAT VEHICLE IS KNOWN TO BURN OIL AT A RATE OF 1 QUART OF OIL EVERY 1000 MILES, HOWEVER, THIS WAS NOT CONSISTENT WITH WHEN THE PREVIOUS OIL CHANGE HAD OCCURRED, WHEN ASKED WHY VEHICLE BURNS OIL AT SUCH A RATE, WAS ADVISED IT IS NORMAL AND NOT TO WORRY ABOUT IT. SEVERAL OTHER PEOPLE HAVE COMPLAINED AND REACTION FROM DEALERSHIP VARIED FROM IT WAS NORMAL TO MAY BE AN ISSUE WITH THE ENGINE.
Corrective Action:
VEHICLE WHILE DRIVEN MADE AN ALERT PING WHEN MAKING LEFT AND RIGHT HAND TURNS WITH NO OTHER INDICATOR. FOLLOWING DAY VEHICLE COMPLETELY SHUT DOWN WHILE DRIVING ON THE INTERSTATE AT 55 MPH WITH OIL PRESSURE INDICATOR ILLUMINATED AS WELL AS MULTIPLE ERRORS ABOUT PLACING VEHICLE IN DRIVE AND SHIFTING (ALTHOUGH VEHICLE IS AN AUTOMATIC). DEALERSHIP CONTACTED AND VEHICLE BROUGHT IN FOR INSPECTION. DEALER CONCLUDED THAT ENGINE HAD NO OIL, ALTHOUGH INTERNAL INDICATORS FAILED TO ADVISE AND SHOWED VEHICLE HAD 17% OIL LIFE REMAINING AND 300 MILES UNTIL SCHEDULED OIL CHANGE. DEALER ADVISED THAT VEHICLE IS KNOWN TO BURN OIL AT A RATE OF 1 QUART OF OIL EVERY 1000 MILES, HOWEVER, THIS WAS NOT CONSISTENT WITH WHEN THE PREVIOUS OIL CHANGE HAD OCCURRED, WHEN ASKED WHY VEHICLE BURNS OIL AT SUCH A RATE, WAS ADVISED IT IS NORMAL AND NOT TO WORRY ABOUT IT. SEVERAL OTHER PEOPLE HAVE COMPLAINED AND REACTION FROM DEALERSHIP VARIED FROM IT WAS NORMAL TO MAY BE AN ISSUE WITH THE ENGINE.
Additional Notes:
VEHICLE WHILE DRIVEN MADE AN ALERT PING WHEN MAKING LEFT AND RIGHT HAND TURNS WITH NO OTHER INDICATOR. FOLLOWING DAY VEHICLE COMPLETELY SHUT DOWN WHILE DRIVING ON THE INTERSTATE AT 55 MPH WITH OIL PRESSURE INDICATOR ILLUMINATED AS WELL AS MULTIPLE ERRORS ABOUT PLACING VEHICLE IN DRIVE AND SHIFTING (ALTHOUGH VEHICLE IS AN AUTOMATIC). DEALERSHIP CONTACTED AND VEHICLE BROUGHT IN FOR INSPECTION. DEALER CONCLUDED THAT ENGINE HAD NO OIL, ALTHOUGH INTERNAL INDICATORS FAILED TO ADVISE AND SHOWED VEHICLE HAD 17% OIL LIFE REMAINING AND 300 MILES UNTIL SCHEDULED OIL CHANGE. DEALER ADVISED THAT VEHICLE IS KNOWN TO BURN OIL AT A RATE OF 1 QUART OF OIL EVERY 1000 MILES, HOWEVER, THIS WAS NOT CONSISTENT WITH WHEN THE PREVIOUS OIL CHANGE HAD OCCURRED, WHEN ASKED WHY VEHICLE BURNS OIL AT SUCH A RATE, WAS ADVISED IT IS NORMAL AND NOT TO WORRY ABOUT IT. SEVERAL OTHER PEOPLE HAVE COMPLAINED AND REACTION FROM DEALERSHIP VARIED FROM IT WAS NORMAL TO MAY BE AN ISSUE WITH THE ENGINE.
Mfg Campaign: 11184498
Recall Date: Mar 6, 2019
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
VECHICLE WAS IN MOTION AND VECHICLE COMPLETELY STOPPED AND SHUT OFF IN THE MIDDLE OF THE ROAD. VECHICLE THEN RESTARTED AND DID THE SAME THING A SECOND TIME.
Corrective Action:
VECHICLE WAS IN MOTION AND VECHICLE COMPLETELY STOPPED AND SHUT OFF IN THE MIDDLE OF THE ROAD. VECHICLE THEN RESTARTED AND DID THE SAME THING A SECOND TIME.
Additional Notes:
VECHICLE WAS IN MOTION AND VECHICLE COMPLETELY STOPPED AND SHUT OFF IN THE MIDDLE OF THE ROAD. VECHICLE THEN RESTARTED AND DID THE SAME THING A SECOND TIME.
Mfg Campaign: 11184223
Recall Date: Mar 4, 2019
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
VECHICLE WAS IN MOTION AND VECHICLE COMPLETELY STOPPED AND SHUT OFF IN THE MIDDLE OF THE ROAD. VECHICLE THEN RESTARTED AND DID THE SAME THING A SECOND TIME.
Corrective Action:
VECHICLE WAS IN MOTION AND VECHICLE COMPLETELY STOPPED AND SHUT OFF IN THE MIDDLE OF THE ROAD. VECHICLE THEN RESTARTED AND DID THE SAME THING A SECOND TIME.
Additional Notes:
VECHICLE WAS IN MOTION AND VECHICLE COMPLETELY STOPPED AND SHUT OFF IN THE MIDDLE OF THE ROAD. VECHICLE THEN RESTARTED AND DID THE SAME THING A SECOND TIME.
Mfg Campaign: 11184223
Recall Date: Mar 4, 2019
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
ABOUT A MONTH AND A HALF AGO I WAS MAKING A UTURN ON A CITY STREET AND THE CAR CHIMED. THE CAR NOW CHIMES EVERY TIME I MAKE ANY TYPE OF TURN. I TOOK IT IN TO THE DEALERSHIP AND THEY ARE SAYING THAT THE ENGINE IS BURNING THE OIL THEREFORE I HAD NO OIL IN MY CAR. THEY TOLD ME I NOW HAVE TO BRING THE CAR IN EVERY 500 MILES TO DO A TEST AND IF THE ENGINE IS STILL BURNING THE OIL THE ENGINE WILL NEED TO BE REPLACED.
Corrective Action:
ABOUT A MONTH AND A HALF AGO I WAS MAKING A UTURN ON A CITY STREET AND THE CAR CHIMED. THE CAR NOW CHIMES EVERY TIME I MAKE ANY TYPE OF TURN. I TOOK IT IN TO THE DEALERSHIP AND THEY ARE SAYING THAT THE ENGINE IS BURNING THE OIL THEREFORE I HAD NO OIL IN MY CAR. THEY TOLD ME I NOW HAVE TO BRING THE CAR IN EVERY 500 MILES TO DO A TEST AND IF THE ENGINE IS STILL BURNING THE OIL THE ENGINE WILL NEED TO BE REPLACED.
Additional Notes:
ABOUT A MONTH AND A HALF AGO I WAS MAKING A UTURN ON A CITY STREET AND THE CAR CHIMED. THE CAR NOW CHIMES EVERY TIME I MAKE ANY TYPE OF TURN. I TOOK IT IN TO THE DEALERSHIP AND THEY ARE SAYING THAT THE ENGINE IS BURNING THE OIL THEREFORE I HAD NO OIL IN MY CAR. THEY TOLD ME I NOW HAVE TO BRING THE CAR IN EVERY 500 MILES TO DO A TEST AND IF THE ENGINE IS STILL BURNING THE OIL THE ENGINE WILL NEED TO BE REPLACED.
Mfg Campaign: 11183324
Recall Date: Mar 1, 2019
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
THE AUTOMOBILE SHUTS OFF (WHILE IN MOTION) WHEN IT'S TIME FOR AN OIL CHANGE (AROUND 3000 MILES). IT MOSTLY SHUTS OFF DURING TURNS BUT IT HAS SHUT OFF ON THE HIGHWAY BEFORE. THE OIL LIGHT NEVER COMES ON, THE BATTERY LIGHT DOES ALTHOUGH THERE ISN'T AN ISSUE WITH THE BATTERY. AFTER WAITING A FEW MINUTES, IT'S POSSIBLE TO START THE AUTOMOBLIE AGAIN WITHOUT THE ASSISTANCE OF A BOOST.
Corrective Action:
THE AUTOMOBILE SHUTS OFF (WHILE IN MOTION) WHEN IT'S TIME FOR AN OIL CHANGE (AROUND 3000 MILES). IT MOSTLY SHUTS OFF DURING TURNS BUT IT HAS SHUT OFF ON THE HIGHWAY BEFORE. THE OIL LIGHT NEVER COMES ON, THE BATTERY LIGHT DOES ALTHOUGH THERE ISN'T AN ISSUE WITH THE BATTERY. AFTER WAITING A FEW MINUTES, IT'S POSSIBLE TO START THE AUTOMOBLIE AGAIN WITHOUT THE ASSISTANCE OF A BOOST.
Additional Notes:
THE AUTOMOBILE SHUTS OFF (WHILE IN MOTION) WHEN IT'S TIME FOR AN OIL CHANGE (AROUND 3000 MILES). IT MOSTLY SHUTS OFF DURING TURNS BUT IT HAS SHUT OFF ON THE HIGHWAY BEFORE. THE OIL LIGHT NEVER COMES ON, THE BATTERY LIGHT DOES ALTHOUGH THERE ISN'T AN ISSUE WITH THE BATTERY. AFTER WAITING A FEW MINUTES, IT'S POSSIBLE TO START THE AUTOMOBLIE AGAIN WITHOUT THE ASSISTANCE OF A BOOST.
Mfg Campaign: 11183390
Recall Date: Mar 1, 2019
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
STATIONARY BATTERY NOT STARTING AFTER SITTING UP A DAY OR TWO
Corrective Action:
STATIONARY BATTERY NOT STARTING AFTER SITTING UP A DAY OR TWO
Additional Notes:
STATIONARY BATTERY NOT STARTING AFTER SITTING UP A DAY OR TWO
Mfg Campaign: 11182602
Recall Date: Feb 26, 2019
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
THE CAR VIBRATES EXCESSIVELY WHEN THE SUNROOF IS OPEN. ONCE YOU ALSO OPEN THE WINDOWS, THE VIBRATION SUBSIDES BUT NEVER GOES COMPLETELY AWAY
Corrective Action:
THE CAR VIBRATES EXCESSIVELY WHEN THE SUNROOF IS OPEN. ONCE YOU ALSO OPEN THE WINDOWS, THE VIBRATION SUBSIDES BUT NEVER GOES COMPLETELY AWAY
Additional Notes:
THE CAR VIBRATES EXCESSIVELY WHEN THE SUNROOF IS OPEN. ONCE YOU ALSO OPEN THE WINDOWS, THE VIBRATION SUBSIDES BUT NEVER GOES COMPLETELY AWAY
Mfg Campaign: 11182203
Recall Date: Feb 24, 2019
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
A WARNING LIGHT "SERVICE SHIFTER" COMES ON WITHOUT WARNING. ALL THE LIGHTS AT THE SHIFTER ILLUMINATE AND WON'T SHUT OFF UNLESS THE CAR IS RE-STARTED
Corrective Action:
A WARNING LIGHT "SERVICE SHIFTER" COMES ON WITHOUT WARNING. ALL THE LIGHTS AT THE SHIFTER ILLUMINATE AND WON'T SHUT OFF UNLESS THE CAR IS RE-STARTED
Additional Notes:
A WARNING LIGHT "SERVICE SHIFTER" COMES ON WITHOUT WARNING. ALL THE LIGHTS AT THE SHIFTER ILLUMINATE AND WON'T SHUT OFF UNLESS THE CAR IS RE-STARTED
Mfg Campaign: 11182204
Recall Date: Feb 24, 2019
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
TL* THE CONTACT OWNS A 2018 JEEP CHEROKEE. WHILE DRIVING 60 MPH OR MORE, THE VEHICLE STALLED AND THE "VEHICLE NOT IN PARK" WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO DODGE CHRYSLER JEEP CITY (4395 US-130, BURLINGTON, NJ 08016, (855) 242-0015) WHERE THE CONTACT WAS INFORMED THAT THEY WOULD HAVE TO TEST DRIVE THE VEHICLE IN ORDER TO PERFORM DIAGNOSTIC TESTING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 19,000. *DT*JB
Corrective Action:
TL* THE CONTACT OWNS A 2018 JEEP CHEROKEE. WHILE DRIVING 60 MPH OR MORE, THE VEHICLE STALLED AND THE "VEHICLE NOT IN PARK" WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO DODGE CHRYSLER JEEP CITY (4395 US-130, BURLINGTON, NJ 08016, (855) 242-0015) WHERE THE CONTACT WAS INFORMED THAT THEY WOULD HAVE TO TEST DRIVE THE VEHICLE IN ORDER TO PERFORM DIAGNOSTIC TESTING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 19,000. *DT*JB
Additional Notes:
TL* THE CONTACT OWNS A 2018 JEEP CHEROKEE. WHILE DRIVING 60 MPH OR MORE, THE VEHICLE STALLED AND THE "VEHICLE NOT IN PARK" WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO DODGE CHRYSLER JEEP CITY (4395 US-130, BURLINGTON, NJ 08016, (855) 242-0015) WHERE THE CONTACT WAS INFORMED THAT THEY WOULD HAVE TO TEST DRIVE THE VEHICLE IN ORDER TO PERFORM DIAGNOSTIC TESTING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 19,000. *DT*JB
Mfg Campaign: 11181091
Recall Date: Feb 19, 2019
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
WHILE VEHICLE WAS IN MOTION A 'SERVICE SHIFTER' LIGHT ELIMINATED AND ALL OF THE GEAR LIGHTS WERE ON WHILE THE CAR WAS IN DRIVE. ONCE I STOPPED THE CAR, PARKED, AND TURNED THE ENGINE OFF, I WAITED A FEW MINUTES AND RESTARTED THE CAR, THE LIGHTS WERE GONE. THIS IS THE SECOND TIME IN ONE WEEK THIS HAS HAPPENED.
Corrective Action:
WHILE VEHICLE WAS IN MOTION A 'SERVICE SHIFTER' LIGHT ELIMINATED AND ALL OF THE GEAR LIGHTS WERE ON WHILE THE CAR WAS IN DRIVE. ONCE I STOPPED THE CAR, PARKED, AND TURNED THE ENGINE OFF, I WAITED A FEW MINUTES AND RESTARTED THE CAR, THE LIGHTS WERE GONE. THIS IS THE SECOND TIME IN ONE WEEK THIS HAS HAPPENED.
Additional Notes:
WHILE VEHICLE WAS IN MOTION A 'SERVICE SHIFTER' LIGHT ELIMINATED AND ALL OF THE GEAR LIGHTS WERE ON WHILE THE CAR WAS IN DRIVE. ONCE I STOPPED THE CAR, PARKED, AND TURNED THE ENGINE OFF, I WAITED A FEW MINUTES AND RESTARTED THE CAR, THE LIGHTS WERE GONE. THIS IS THE SECOND TIME IN ONE WEEK THIS HAS HAPPENED.
Mfg Campaign: 11180822
Recall Date: Feb 18, 2019
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
SERVICE SHIFTER MESSAGE KEEPS COMING UP WHICH MAKES THE VEHICLE STUCK IN GEAR AND WON'T SHIFT. ALL DRIVE INDICATOR LIGHTS LIGHT UP AND OR FLASH I HAVE BEEN TO THE DEALERSHIP 3 TIMES NOW FOR THIS ISSUE AND STILL NOT FIXED. THIS IS A SAFETY ISSUE AND SHOULD BE RECALLED.
Corrective Action:
SERVICE SHIFTER MESSAGE KEEPS COMING UP WHICH MAKES THE VEHICLE STUCK IN GEAR AND WON'T SHIFT. ALL DRIVE INDICATOR LIGHTS LIGHT UP AND OR FLASH I HAVE BEEN TO THE DEALERSHIP 3 TIMES NOW FOR THIS ISSUE AND STILL NOT FIXED. THIS IS A SAFETY ISSUE AND SHOULD BE RECALLED.
Additional Notes:
SERVICE SHIFTER MESSAGE KEEPS COMING UP WHICH MAKES THE VEHICLE STUCK IN GEAR AND WON'T SHIFT. ALL DRIVE INDICATOR LIGHTS LIGHT UP AND OR FLASH I HAVE BEEN TO THE DEALERSHIP 3 TIMES NOW FOR THIS ISSUE AND STILL NOT FIXED. THIS IS A SAFETY ISSUE AND SHOULD BE RECALLED.
Mfg Campaign: 11174666
Recall Date: Feb 6, 2019
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
FRONT END WOBBLE WHEN ACCELERATING FROM LOW SPEEDS.
Corrective Action:
FRONT END WOBBLE WHEN ACCELERATING FROM LOW SPEEDS.
Additional Notes:
FRONT END WOBBLE WHEN ACCELERATING FROM LOW SPEEDS.
Mfg Campaign: 11174790
Recall Date: Feb 6, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
RADIO CUTS IN AND OUT SINCE THE DAY I BOUGHT THE CAR. DEALERS SAY THEY CANNOT FIND ANYTHING WRONG.
Corrective Action:
RADIO CUTS IN AND OUT SINCE THE DAY I BOUGHT THE CAR. DEALERS SAY THEY CANNOT FIND ANYTHING WRONG.
Additional Notes:
RADIO CUTS IN AND OUT SINCE THE DAY I BOUGHT THE CAR. DEALERS SAY THEY CANNOT FIND ANYTHING WRONG.
Mfg Campaign: 11174791
Recall Date: Feb 6, 2019
Chrysler (fca Us, Llc)
Defect Description:
WHEELS
Potential Consequences:
REAR BRAKES WERE VIBRATING UPON FIRM BRAKING PRESSURE AT SPEED OF 55-60. DEALER REPLACED REAR ROTORS UPON VERIFYING VIBRATION. "NEW REAR ROTORS" HAD SAME VIBRATIONS AND ARE NOW RUSTING AT AREAS OTHER THEN BRAKE SURFACES. PLEASE SEE PHOTOS
Corrective Action:
REAR BRAKES WERE VIBRATING UPON FIRM BRAKING PRESSURE AT SPEED OF 55-60. DEALER REPLACED REAR ROTORS UPON VERIFYING VIBRATION. "NEW REAR ROTORS" HAD SAME VIBRATIONS AND ARE NOW RUSTING AT AREAS OTHER THEN BRAKE SURFACES. PLEASE SEE PHOTOS
Additional Notes:
REAR BRAKES WERE VIBRATING UPON FIRM BRAKING PRESSURE AT SPEED OF 55-60. DEALER REPLACED REAR ROTORS UPON VERIFYING VIBRATION. "NEW REAR ROTORS" HAD SAME VIBRATIONS AND ARE NOW RUSTING AT AREAS OTHER THEN BRAKE SURFACES. PLEASE SEE PHOTOS
Mfg Campaign: 11174609
Recall Date: Feb 5, 2019
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I BACKED OUT OF MY GARAGE INTO THE DRIVEWAY AND STOPPED THE CAR TO BRING IN THE RECYCLING BIN. I SHIFTED INTO WHAT I THOUGHT WAS PARK, RELEASED THE BREAK, AND EXITED THE CAR. AFTER I HAD EXITED, THE CAR BEGAN TO MOVE FORWARD TOWARD THE OPEN GARAGE. I ATTEMPTED TO JUMP BACK INTO THE CAR IN ORDER TO STOP IT AND SUSTAINED A SERIOUS HAND INJURY AS THE JEEP'S DOOR SLAMMED INTO THE SIDE OF THE GARAGE AND CLOSED BACK UPON ME. SIMILAR RUNAWAY CAR EVENTS HAVE OCCURRED TO ME IN THIS CAR (WITH LESS DRAMATIC CONSEQUENCES) TWICE PRIOR, BUT NEVER IN 25 YEARS BEFORE I PURCHASED THIS 2018 GRAND CHEROKEE. SOME 2018 JEEPS HAVE BEEN RECALLED FOR FAULTY PARK LOCK RODS, SO MY CONCERN IS THAT THE EVENTS I EXPERIENCED HAVE BEEN DUE TO THE INABILITY TO ACHIEVE PARK. EVEN IF I ERRONEOUSLY PUT THE CAR IN DRIVE, IT SHOULD TYPICALLY HAVE STARTED TO MOVE FORWARD AS SOON AS I RELEASED THE BREAK, ALERTING ME THAT THE CAR WAS IN GEAR. INSTEAD, NOTHING HAPPENED FOR 3 SECONDS - THIS PROVIDED A FALSE SENSE OF SECURITY THAT THE CAR WAS IN PARK AND WORSE, GAVE ME ENOUGH OPPORTUNITY TO EXIT. THIS DELAY CAN BE REPRODUCED WHEN TRANSITIONING FROM REVERSE TO DRIVE. LASTLY, WHEN THE DOOR IN THE GRAND CHEROKEE IS OPENED WHILE THE CAR IS IN GEAR, IT SIMPLY BEEPS ONCE - A VERY MINIMAL AND INADEQUATE ALERT SYSTEM.
Corrective Action:
I BACKED OUT OF MY GARAGE INTO THE DRIVEWAY AND STOPPED THE CAR TO BRING IN THE RECYCLING BIN. I SHIFTED INTO WHAT I THOUGHT WAS PARK, RELEASED THE BREAK, AND EXITED THE CAR. AFTER I HAD EXITED, THE CAR BEGAN TO MOVE FORWARD TOWARD THE OPEN GARAGE. I ATTEMPTED TO JUMP BACK INTO THE CAR IN ORDER TO STOP IT AND SUSTAINED A SERIOUS HAND INJURY AS THE JEEP'S DOOR SLAMMED INTO THE SIDE OF THE GARAGE AND CLOSED BACK UPON ME. SIMILAR RUNAWAY CAR EVENTS HAVE OCCURRED TO ME IN THIS CAR (WITH LESS DRAMATIC CONSEQUENCES) TWICE PRIOR, BUT NEVER IN 25 YEARS BEFORE I PURCHASED THIS 2018 GRAND CHEROKEE. SOME 2018 JEEPS HAVE BEEN RECALLED FOR FAULTY PARK LOCK RODS, SO MY CONCERN IS THAT THE EVENTS I EXPERIENCED HAVE BEEN DUE TO THE INABILITY TO ACHIEVE PARK. EVEN IF I ERRONEOUSLY PUT THE CAR IN DRIVE, IT SHOULD TYPICALLY HAVE STARTED TO MOVE FORWARD AS SOON AS I RELEASED THE BREAK, ALERTING ME THAT THE CAR WAS IN GEAR. INSTEAD, NOTHING HAPPENED FOR 3 SECONDS - THIS PROVIDED A FALSE SENSE OF SECURITY THAT THE CAR WAS IN PARK AND WORSE, GAVE ME ENOUGH OPPORTUNITY TO EXIT. THIS DELAY CAN BE REPRODUCED WHEN TRANSITIONING FROM REVERSE TO DRIVE. LASTLY, WHEN THE DOOR IN THE GRAND CHEROKEE IS OPENED WHILE THE CAR IS IN GEAR, IT SIMPLY BEEPS ONCE - A VERY MINIMAL AND INADEQUATE ALERT SYSTEM.
Additional Notes:
I BACKED OUT OF MY GARAGE INTO THE DRIVEWAY AND STOPPED THE CAR TO BRING IN THE RECYCLING BIN. I SHIFTED INTO WHAT I THOUGHT WAS PARK, RELEASED THE BREAK, AND EXITED THE CAR. AFTER I HAD EXITED, THE CAR BEGAN TO MOVE FORWARD TOWARD THE OPEN GARAGE. I ATTEMPTED TO JUMP BACK INTO THE CAR IN ORDER TO STOP IT AND SUSTAINED A SERIOUS HAND INJURY AS THE JEEP'S DOOR SLAMMED INTO THE SIDE OF THE GARAGE AND CLOSED BACK UPON ME. SIMILAR RUNAWAY CAR EVENTS HAVE OCCURRED TO ME IN THIS CAR (WITH LESS DRAMATIC CONSEQUENCES) TWICE PRIOR, BUT NEVER IN 25 YEARS BEFORE I PURCHASED THIS 2018 GRAND CHEROKEE. SOME 2018 JEEPS HAVE BEEN RECALLED FOR FAULTY PARK LOCK RODS, SO MY CONCERN IS THAT THE EVENTS I EXPERIENCED HAVE BEEN DUE TO THE INABILITY TO ACHIEVE PARK. EVEN IF I ERRONEOUSLY PUT THE CAR IN DRIVE, IT SHOULD TYPICALLY HAVE STARTED TO MOVE FORWARD AS SOON AS I RELEASED THE BREAK, ALERTING ME THAT THE CAR WAS IN GEAR. INSTEAD, NOTHING HAPPENED FOR 3 SECONDS - THIS PROVIDED A FALSE SENSE OF SECURITY THAT THE CAR WAS IN PARK AND WORSE, GAVE ME ENOUGH OPPORTUNITY TO EXIT. THIS DELAY CAN BE REPRODUCED WHEN TRANSITIONING FROM REVERSE TO DRIVE. LASTLY, WHEN THE DOOR IN THE GRAND CHEROKEE IS OPENED WHILE THE CAR IS IN GEAR, IT SIMPLY BEEPS ONCE - A VERY MINIMAL AND INADEQUATE ALERT SYSTEM.
Mfg Campaign: 11172805
Recall Date: Jan 29, 2019
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
IN NOVEMBER CAR COMPLETELY SHUT OFF, HAVING NO STEERING AND HARD BREAKING. TOOK CAR IN FOR THIS ALONG WITH AN OIL CHANGE DEALERSHIP STATED THIS WAS A SOFTWARE UPDATE. THEY PERFORMED THE UPDATE BUT FAILED TO TELL ME ANYTHING ELSE. LAST WEEK CAR DID THE SAME EXACT THING, CALLED DEALERSHIP SPOKE WITH THE SERVICE MANAGER AND HE INFORMED ME THAT CHRYSLER HAD DESIGNED THE CAR TO SHUT OFF WITH NO WARNING LIGHTS AT ALL. THE ISSUE HE SAID WAS THE MOTOR USING OIL AT APPROXIMATELY 21,589 MILES. I EXPRESSED MY CONCERNS WITH HIM AND ALSO CALLED CHRYSLER AND THEY AGAIN TOLD ME THE EXACT THING THAT IT IS NOT SUPPOSE TO GIVE YOU A WARNING IT WAS MADE WHEN THE OIL GETS LOW THE CAR WILL SHUT OFF. MY CONCERNS IS ME OR SOMEONE ELSE IS GOING TO BE SEVERELY HURT OR EVEN KILLED. WHEN I CHECKED THE OIL LEVEL IN MY CAR IT BARELY REACHED THE END OF THE DIP STICK. LUCKILY I WAS ON THE STREET I LIVED ON WHEN THIS TOOK PLACE. I RESEARCHED THE COMPLAINT ON LINE AND THIS HAS BEEN A PROBLEM SINCE 2017.
Corrective Action:
IN NOVEMBER CAR COMPLETELY SHUT OFF, HAVING NO STEERING AND HARD BREAKING. TOOK CAR IN FOR THIS ALONG WITH AN OIL CHANGE DEALERSHIP STATED THIS WAS A SOFTWARE UPDATE. THEY PERFORMED THE UPDATE BUT FAILED TO TELL ME ANYTHING ELSE. LAST WEEK CAR DID THE SAME EXACT THING, CALLED DEALERSHIP SPOKE WITH THE SERVICE MANAGER AND HE INFORMED ME THAT CHRYSLER HAD DESIGNED THE CAR TO SHUT OFF WITH NO WARNING LIGHTS AT ALL. THE ISSUE HE SAID WAS THE MOTOR USING OIL AT APPROXIMATELY 21,589 MILES. I EXPRESSED MY CONCERNS WITH HIM AND ALSO CALLED CHRYSLER AND THEY AGAIN TOLD ME THE EXACT THING THAT IT IS NOT SUPPOSE TO GIVE YOU A WARNING IT WAS MADE WHEN THE OIL GETS LOW THE CAR WILL SHUT OFF. MY CONCERNS IS ME OR SOMEONE ELSE IS GOING TO BE SEVERELY HURT OR EVEN KILLED. WHEN I CHECKED THE OIL LEVEL IN MY CAR IT BARELY REACHED THE END OF THE DIP STICK. LUCKILY I WAS ON THE STREET I LIVED ON WHEN THIS TOOK PLACE. I RESEARCHED THE COMPLAINT ON LINE AND THIS HAS BEEN A PROBLEM SINCE 2017.
Additional Notes:
IN NOVEMBER CAR COMPLETELY SHUT OFF, HAVING NO STEERING AND HARD BREAKING. TOOK CAR IN FOR THIS ALONG WITH AN OIL CHANGE DEALERSHIP STATED THIS WAS A SOFTWARE UPDATE. THEY PERFORMED THE UPDATE BUT FAILED TO TELL ME ANYTHING ELSE. LAST WEEK CAR DID THE SAME EXACT THING, CALLED DEALERSHIP SPOKE WITH THE SERVICE MANAGER AND HE INFORMED ME THAT CHRYSLER HAD DESIGNED THE CAR TO SHUT OFF WITH NO WARNING LIGHTS AT ALL. THE ISSUE HE SAID WAS THE MOTOR USING OIL AT APPROXIMATELY 21,589 MILES. I EXPRESSED MY CONCERNS WITH HIM AND ALSO CALLED CHRYSLER AND THEY AGAIN TOLD ME THE EXACT THING THAT IT IS NOT SUPPOSE TO GIVE YOU A WARNING IT WAS MADE WHEN THE OIL GETS LOW THE CAR WILL SHUT OFF. MY CONCERNS IS ME OR SOMEONE ELSE IS GOING TO BE SEVERELY HURT OR EVEN KILLED. WHEN I CHECKED THE OIL LEVEL IN MY CAR IT BARELY REACHED THE END OF THE DIP STICK. LUCKILY I WAS ON THE STREET I LIVED ON WHEN THIS TOOK PLACE. I RESEARCHED THE COMPLAINT ON LINE AND THIS HAS BEEN A PROBLEM SINCE 2017.
Mfg Campaign: 11171615
Recall Date: Jan 23, 2019
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