Complaints & Recalls
Official Safety Recalls - Important!
10 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2017-2019 Jeep Cherokee vehicles. The power transfer unit (PTU) may become damaged and disengage the transmission and differential, resulting in a loss of drive power and/or loss of park function.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: 01C
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Renegade, Compass and Grand Cherokee, RAM 1500 and Promaster, Fiat 500x, Dodge Journey, Challenger, Charger and Durango and Chrysler 300x vehicles, 2017-2018 Jeep Wrangler, Dodge Grand Caravan and Chrysler Town and Country vehicles and 2018-2019 Jeep Cherokee and 2018 Chrysler Pacifica and Pacifica Hybrid vehicles. The powertrain control module may be equipped with a voltage regulator chip in the circuit board that may fail, causing a stall or a no start condition.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U87
Recall Date: Aug 9, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Cherokee all-wheel-drive vehicles. The bearing cage for the right front halfshaft assembly may not have been properly heat treated, possibly resulting in the bearing cage breaking and a potential halfshaft assembly failure.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U78
Recall Date: Jul 26, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U49,U59-U65,U68,U73
Recall Date: May 17, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Cherokee vehicles equipped with a 2.4L engine. These vehicles may have been manufactured with a fuel tube that may leak fuel into the engine compartment.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U39
Recall Date: May 1, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Cherokee and Compass vehicles equipped with 2.4L engines. The engines may have a cracked oil pump housing that can result in oil pump failure.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: T65
Recall Date: Oct 24, 2017
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017-2018 Jeep Cherokee vehicles. The tire and rim size information required to be on the Certification label was omitted during manufacturing, which may result in an incorrect tire and rim combination being installed on the vehicle. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 110, "Tire Selection and Rims."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: T53
Recall Date: Aug 31, 2017
Consumer Complaints
882 ComplaintsChrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
My 2018 Jeep Cherokee Trailhawk (VIN: [XXX] ) is affected by safety recall NHTSA #25V-011 (Recall #01C – 2017-2019 KL Two Speed PTU Failure). The recall was issued on 01/23/2025, but Jeep/Stellantis has not provided a remedy or timeline for repair. This issue poses a serious safety risk, and the manufacturer’s failure to supply a remedy in a timely manner is unacceptable. I am requesting that NHTSA investigate and require the manufacturer to provide an immediate fix or interim solution. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
My 2018 Jeep Cherokee Trailhawk (VIN: [XXX] ) is affected by safety recall NHTSA #25V-011 (Recall #01C – 2017-2019 KL Two Speed PTU Failure). The recall was issued on 01/23/2025, but Jeep/Stellantis has not provided a remedy or timeline for repair. This issue poses a serious safety risk, and the manufacturer’s failure to supply a remedy in a timely manner is unacceptable. I am requesting that NHTSA investigate and require the manufacturer to provide an immediate fix or interim solution. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
My 2018 Jeep Cherokee Trailhawk (VIN: [XXX] ) is affected by safety recall NHTSA #25V-011 (Recall #01C – 2017-2019 KL Two Speed PTU Failure). The recall was issued on 01/23/2025, but Jeep/Stellantis has not provided a remedy or timeline for repair. This issue poses a serious safety risk, and the manufacturer’s failure to supply a remedy in a timely manner is unacceptable. I am requesting that NHTSA investigate and require the manufacturer to provide an immediate fix or interim solution. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11677140
Recall Date: Jul 30, 2025
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2018 Jeep Cherokee. The vehicle was purchased from an independent mechanic, and the contact was informed about NHTSA Campaign Number: 25V011000 (Power Train). The contact stated that when the vehicle was started, the brake warning light illuminated. Additionally, on several occasions while driving at various speeds on several occasions, the vehicle lost power and the brake warning light flashed on the instrument cluster. The vehicle was steered to the side of the road and restarted, and the accelerator pedal was pumped several times; however, the vehicle was losing power. The vehicle was taken to an independent mechanic, and the failure was linked to the recall; however, the part to repair the vehicle was not yet available. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was 140,000. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2018 Jeep Cherokee. The vehicle was purchased from an independent mechanic, and the contact was informed about NHTSA Campaign Number: 25V011000 (Power Train). The contact stated that when the vehicle was started, the brake warning light illuminated. Additionally, on several occasions while driving at various speeds on several occasions, the vehicle lost power and the brake warning light flashed on the instrument cluster. The vehicle was steered to the side of the road and restarted, and the accelerator pedal was pumped several times; however, the vehicle was losing power. The vehicle was taken to an independent mechanic, and the failure was linked to the recall; however, the part to repair the vehicle was not yet available. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was 140,000. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2018 Jeep Cherokee. The vehicle was purchased from an independent mechanic, and the contact was informed about NHTSA Campaign Number: 25V011000 (Power Train). The contact stated that when the vehicle was started, the brake warning light illuminated. Additionally, on several occasions while driving at various speeds on several occasions, the vehicle lost power and the brake warning light flashed on the instrument cluster. The vehicle was steered to the side of the road and restarted, and the accelerator pedal was pumped several times; however, the vehicle was losing power. The vehicle was taken to an independent mechanic, and the failure was linked to the recall; however, the part to repair the vehicle was not yet available. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was 140,000. VIN tool confirms parts not available.
Mfg Campaign: 11675905
Recall Date: Jul 24, 2025
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
Component: Power Transfer Unit (PTU) 1c4pjmdb6jd567547, but my VIN is not included. The power transfer unit has failed. This appears to be a manufacturing defect identical to those listed under the recall. I am requesting immediate inclusion and repair under the recall provisions
Corrective Action:
Component: Power Transfer Unit (PTU) 1c4pjmdb6jd567547, but my VIN is not included. The power transfer unit has failed. This appears to be a manufacturing defect identical to those listed under the recall. I am requesting immediate inclusion and repair under the recall provisions
Additional Notes:
Component: Power Transfer Unit (PTU) 1c4pjmdb6jd567547, but my VIN is not included. The power transfer unit has failed. This appears to be a manufacturing defect identical to those listed under the recall. I am requesting immediate inclusion and repair under the recall provisions
Mfg Campaign: 11675612
Recall Date: Jul 23, 2025
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2018 Jeep Cherokee. The contact stated that while driving at various speeds, the vehicle began to vibrate. The 4WD warning light was illuminated. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was not yet available. The local dealer was contacted. The vehicle was taken to the local dealer where it was diagnosed with codes related to the PTU. The vehicle was not repaired. The vehicle was taken to an independent mechanic, but no assistance was provided. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. The failure mileage was approximately 79,000. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2018 Jeep Cherokee. The contact stated that while driving at various speeds, the vehicle began to vibrate. The 4WD warning light was illuminated. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was not yet available. The local dealer was contacted. The vehicle was taken to the local dealer where it was diagnosed with codes related to the PTU. The vehicle was not repaired. The vehicle was taken to an independent mechanic, but no assistance was provided. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. The failure mileage was approximately 79,000. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2018 Jeep Cherokee. The contact stated that while driving at various speeds, the vehicle began to vibrate. The 4WD warning light was illuminated. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was not yet available. The local dealer was contacted. The vehicle was taken to the local dealer where it was diagnosed with codes related to the PTU. The vehicle was not repaired. The vehicle was taken to an independent mechanic, but no assistance was provided. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. The failure mileage was approximately 79,000. VIN tool confirms parts not available.
Mfg Campaign: 11673252
Recall Date: Jul 14, 2025
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
There is currently a recall for jeep cherokee ptu units. Our vehicle is experiencing all the same issues listed in the recall. The manufacturer claims that our vehicle does not fall in to the recall. Any assistance would be appreciated.
Corrective Action:
There is currently a recall for jeep cherokee ptu units. Our vehicle is experiencing all the same issues listed in the recall. The manufacturer claims that our vehicle does not fall in to the recall. Any assistance would be appreciated.
Additional Notes:
There is currently a recall for jeep cherokee ptu units. Our vehicle is experiencing all the same issues listed in the recall. The manufacturer claims that our vehicle does not fall in to the recall. Any assistance would be appreciated.
Mfg Campaign: 11673473
Recall Date: Jul 14, 2025
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
All lights on the gear shift light up and a message on the display says service shifter. Happens randomly. Have to turn car off and back on to get to clear. Yesterday I had to turn car off and back on 3 times before error would reset. Found online this is happening to a lot of Jeep cherokees and most common fix is to replace the shifter bezel and wiring. So I replaced the shift bezel and wiring harness yesterday.
Corrective Action:
All lights on the gear shift light up and a message on the display says service shifter. Happens randomly. Have to turn car off and back on to get to clear. Yesterday I had to turn car off and back on 3 times before error would reset. Found online this is happening to a lot of Jeep cherokees and most common fix is to replace the shifter bezel and wiring. So I replaced the shift bezel and wiring harness yesterday.
Additional Notes:
All lights on the gear shift light up and a message on the display says service shifter. Happens randomly. Have to turn car off and back on to get to clear. Yesterday I had to turn car off and back on 3 times before error would reset. Found online this is happening to a lot of Jeep cherokees and most common fix is to replace the shifter bezel and wiring. So I replaced the shift bezel and wiring harness yesterday.
Mfg Campaign: 11672144
Recall Date: Jul 9, 2025
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
Driving down the Freeway when the car had a warning message please service 4wd so I pulled over but I was unable to put the car in park, all the lights next to the shifter were red and when I tried to shift to park it said please service shifter. With my foot on the brake I pushed the power button to turn the car off counted to 30 and when I turned the car on none of the red lights were lit up and all it said was please shift to park. I contacted the dealer and have an appointment Tuesday. I do know there is a current recall with the PTU that has not been remedied in a reasonable amount of time. I fear for mine and my childs safety.
Corrective Action:
Driving down the Freeway when the car had a warning message please service 4wd so I pulled over but I was unable to put the car in park, all the lights next to the shifter were red and when I tried to shift to park it said please service shifter. With my foot on the brake I pushed the power button to turn the car off counted to 30 and when I turned the car on none of the red lights were lit up and all it said was please shift to park. I contacted the dealer and have an appointment Tuesday. I do know there is a current recall with the PTU that has not been remedied in a reasonable amount of time. I fear for mine and my childs safety.
Additional Notes:
Driving down the Freeway when the car had a warning message please service 4wd so I pulled over but I was unable to put the car in park, all the lights next to the shifter were red and when I tried to shift to park it said please service shifter. With my foot on the brake I pushed the power button to turn the car off counted to 30 and when I turned the car on none of the red lights were lit up and all it said was please shift to park. I contacted the dealer and have an appointment Tuesday. I do know there is a current recall with the PTU that has not been remedied in a reasonable amount of time. I fear for mine and my childs safety.
Mfg Campaign: 11668271
Recall Date: Jun 21, 2025
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2018 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2018 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2018 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Mfg Campaign: 11668165
Recall Date: Jun 20, 2025
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
The dealership diagnosed a failing PTU (power transfer unit) with metal shavings in the oil and a severe fluid leak onto the exhaust system, which presents a clear fire hazard. I’ve been told not to drive it due to the safety risk, but I rely on this vehicle to work and I have no alternative transportation. This issue is part of Recall #01C, but I was informed that Chrysler has no replacement parts available at this time. In addition to the fire risk, this issue is also causing noticeable power loss, drivetrain instability, and worsening mechanical symptoms. I am requesting immediate assistance — either a loaner vehicle or rental support — until the recall repair can be completed. Please escalate this to Chrysler Recall Support and respond promptly. I am not in a position to purchase or rent another vehicle for a defect that Chrysler is already aware of and has recalled.
Corrective Action:
The dealership diagnosed a failing PTU (power transfer unit) with metal shavings in the oil and a severe fluid leak onto the exhaust system, which presents a clear fire hazard. I’ve been told not to drive it due to the safety risk, but I rely on this vehicle to work and I have no alternative transportation. This issue is part of Recall #01C, but I was informed that Chrysler has no replacement parts available at this time. In addition to the fire risk, this issue is also causing noticeable power loss, drivetrain instability, and worsening mechanical symptoms. I am requesting immediate assistance — either a loaner vehicle or rental support — until the recall repair can be completed. Please escalate this to Chrysler Recall Support and respond promptly. I am not in a position to purchase or rent another vehicle for a defect that Chrysler is already aware of and has recalled.
Additional Notes:
The dealership diagnosed a failing PTU (power transfer unit) with metal shavings in the oil and a severe fluid leak onto the exhaust system, which presents a clear fire hazard. I’ve been told not to drive it due to the safety risk, but I rely on this vehicle to work and I have no alternative transportation. This issue is part of Recall #01C, but I was informed that Chrysler has no replacement parts available at this time. In addition to the fire risk, this issue is also causing noticeable power loss, drivetrain instability, and worsening mechanical symptoms. I am requesting immediate assistance — either a loaner vehicle or rental support — until the recall repair can be completed. Please escalate this to Chrysler Recall Support and respond promptly. I am not in a position to purchase or rent another vehicle for a defect that Chrysler is already aware of and has recalled.
Mfg Campaign: 11667502
Recall Date: Jun 17, 2025
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
The contact’s husband owns a 2018 Jeep Cherokee. The contact’s husband received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Corrective Action:
The contact’s husband owns a 2018 Jeep Cherokee. The contact’s husband received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Additional Notes:
The contact’s husband owns a 2018 Jeep Cherokee. The contact’s husband received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Mfg Campaign: 11667113
Recall Date: Jun 16, 2025
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
After my husband started my Jeep Cherokee Trailhawk today he shifted into 'DRIVE' and pulled the vehicle out of our garage. While in 'DRIVE' and with his foot on the brake waiting for the garage door to close, he noticed that a 'Service Shifter' message had appeared in the center of the dash screen. A few seconds later we both noticed that all of the red lights were lit on the gear selector console. Typically, only the light next to the letter 'D' would be lit when the Jeep is in 'DRIVE'. This is the first time that this problem has occurred on our Jeep. As we made our way to the graduation party we were attending, I did some research re this message on my phone while my husband drove. A few miles later, we pulled off the road, shut the engine off, and 30 seconds later re-started the vehicle. This cleared the message and also all of the red lights on the shifter console. When he shifted into 'DRIVE' only the light next to the 'D' was lit. The problem did not show up again today but I wanted to file this report after reading online that this same problem has been occurring for many years on various JEEP models.
Corrective Action:
After my husband started my Jeep Cherokee Trailhawk today he shifted into 'DRIVE' and pulled the vehicle out of our garage. While in 'DRIVE' and with his foot on the brake waiting for the garage door to close, he noticed that a 'Service Shifter' message had appeared in the center of the dash screen. A few seconds later we both noticed that all of the red lights were lit on the gear selector console. Typically, only the light next to the letter 'D' would be lit when the Jeep is in 'DRIVE'. This is the first time that this problem has occurred on our Jeep. As we made our way to the graduation party we were attending, I did some research re this message on my phone while my husband drove. A few miles later, we pulled off the road, shut the engine off, and 30 seconds later re-started the vehicle. This cleared the message and also all of the red lights on the shifter console. When he shifted into 'DRIVE' only the light next to the 'D' was lit. The problem did not show up again today but I wanted to file this report after reading online that this same problem has been occurring for many years on various JEEP models.
Additional Notes:
After my husband started my Jeep Cherokee Trailhawk today he shifted into 'DRIVE' and pulled the vehicle out of our garage. While in 'DRIVE' and with his foot on the brake waiting for the garage door to close, he noticed that a 'Service Shifter' message had appeared in the center of the dash screen. A few seconds later we both noticed that all of the red lights were lit on the gear selector console. Typically, only the light next to the letter 'D' would be lit when the Jeep is in 'DRIVE'. This is the first time that this problem has occurred on our Jeep. As we made our way to the graduation party we were attending, I did some research re this message on my phone while my husband drove. A few miles later, we pulled off the road, shut the engine off, and 30 seconds later re-started the vehicle. This cleared the message and also all of the red lights on the shifter console. When he shifted into 'DRIVE' only the light next to the 'D' was lit. The problem did not show up again today but I wanted to file this report after reading online that this same problem has been occurring for many years on various JEEP models.
Mfg Campaign: 11666986
Recall Date: Jun 15, 2025
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2018 Jeep Cherokee. The contact stated while driving approximately 25-35 MPH, the vehicle was jerking abnormally. The contact stated that while accelerating from a stop sign, the rear end of the vehicle was jerking hard. The vehicle shifted to high gear, and the driver's side rear swayed. The failure progressed over time. There were no warning lights illuminated. The contact stated that the failure was related to NHTSA Campaign Number: 25V011000 (Power Train). The vehicle was taken to an independent mechanic, where it was determined that the PTU was the cause of the failure. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted and confirmed that the VIN was not under recall. The failure mileage was approximately 127,000.
Corrective Action:
The contact owns a 2018 Jeep Cherokee. The contact stated while driving approximately 25-35 MPH, the vehicle was jerking abnormally. The contact stated that while accelerating from a stop sign, the rear end of the vehicle was jerking hard. The vehicle shifted to high gear, and the driver's side rear swayed. The failure progressed over time. There were no warning lights illuminated. The contact stated that the failure was related to NHTSA Campaign Number: 25V011000 (Power Train). The vehicle was taken to an independent mechanic, where it was determined that the PTU was the cause of the failure. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted and confirmed that the VIN was not under recall. The failure mileage was approximately 127,000.
Additional Notes:
The contact owns a 2018 Jeep Cherokee. The contact stated while driving approximately 25-35 MPH, the vehicle was jerking abnormally. The contact stated that while accelerating from a stop sign, the rear end of the vehicle was jerking hard. The vehicle shifted to high gear, and the driver's side rear swayed. The failure progressed over time. There were no warning lights illuminated. The contact stated that the failure was related to NHTSA Campaign Number: 25V011000 (Power Train). The vehicle was taken to an independent mechanic, where it was determined that the PTU was the cause of the failure. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted and confirmed that the VIN was not under recall. The failure mileage was approximately 127,000.
Mfg Campaign: 11666685
Recall Date: Jun 13, 2025
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2018 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was not yet available. The contact stated that the vehicle would roll away while parked on an incline and required that the vehicle be parked on level ground. The contact stated that the electric parking brake was inoperable. Additionally, the contact stated that while driving at various speeds, the vehicle made an abnormal humming and vibrating sound. There was no warning light illuminated. The vehicle was taken to an independent mechanic, where the contact was informed that the humming sound was coming from the transfer case. The vehicle was taken to the dealer, where it was confirmed that the failure was related to NHTSA Campaign Number: 25V011000 (Power Train). The vehicle was not repaired and was parked in the garage. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and provided rental assistance for 30 days. The failure mileage was approximately 82,000. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2018 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was not yet available. The contact stated that the vehicle would roll away while parked on an incline and required that the vehicle be parked on level ground. The contact stated that the electric parking brake was inoperable. Additionally, the contact stated that while driving at various speeds, the vehicle made an abnormal humming and vibrating sound. There was no warning light illuminated. The vehicle was taken to an independent mechanic, where the contact was informed that the humming sound was coming from the transfer case. The vehicle was taken to the dealer, where it was confirmed that the failure was related to NHTSA Campaign Number: 25V011000 (Power Train). The vehicle was not repaired and was parked in the garage. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and provided rental assistance for 30 days. The failure mileage was approximately 82,000. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2018 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was not yet available. The contact stated that the vehicle would roll away while parked on an incline and required that the vehicle be parked on level ground. The contact stated that the electric parking brake was inoperable. Additionally, the contact stated that while driving at various speeds, the vehicle made an abnormal humming and vibrating sound. There was no warning light illuminated. The vehicle was taken to an independent mechanic, where the contact was informed that the humming sound was coming from the transfer case. The vehicle was taken to the dealer, where it was confirmed that the failure was related to NHTSA Campaign Number: 25V011000 (Power Train). The vehicle was not repaired and was parked in the garage. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and provided rental assistance for 30 days. The failure mileage was approximately 82,000. VIN tool confirms parts not available.
Mfg Campaign: 11665750
Recall Date: Jun 9, 2025
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2018 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was not yet available. The contact stated while driving 80 MPH, the vehicle stalled in the middle of the highway. The contact was able to pull over to the side of the road. The vehicle failed to start and was towed to the mother-in-law's residence. The vehicle was then towed to the dealer, where it was diagnosed with PTU failure. The contact was informed that the PTU needed to be replaced. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure, but no assistance was provided. The failure mileage was approximately 320,000. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2018 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was not yet available. The contact stated while driving 80 MPH, the vehicle stalled in the middle of the highway. The contact was able to pull over to the side of the road. The vehicle failed to start and was towed to the mother-in-law's residence. The vehicle was then towed to the dealer, where it was diagnosed with PTU failure. The contact was informed that the PTU needed to be replaced. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure, but no assistance was provided. The failure mileage was approximately 320,000. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2018 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was not yet available. The contact stated while driving 80 MPH, the vehicle stalled in the middle of the highway. The contact was able to pull over to the side of the road. The vehicle failed to start and was towed to the mother-in-law's residence. The vehicle was then towed to the dealer, where it was diagnosed with PTU failure. The contact was informed that the PTU needed to be replaced. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure, but no assistance was provided. The failure mileage was approximately 320,000. VIN tool confirms parts not available.
Mfg Campaign: 11664577
Recall Date: Jun 3, 2025
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
We received the warning light "Service 4WD" on May 21, 2025. Our mechanic scanned it on May 27, 2025 and got code C14A7-97 which is for the PTU. This problem has been recalled on certain 2017-2019 Jeep Cherokee's but our 2018 vehicle is not included in the recall, even though we are experiencing the exact same issue as the recalled vehicles. According to reports this issue can cause a loss of power and cause the vehicle to crash without warning. The NHTSA recall number is 25V011000.
Corrective Action:
We received the warning light "Service 4WD" on May 21, 2025. Our mechanic scanned it on May 27, 2025 and got code C14A7-97 which is for the PTU. This problem has been recalled on certain 2017-2019 Jeep Cherokee's but our 2018 vehicle is not included in the recall, even though we are experiencing the exact same issue as the recalled vehicles. According to reports this issue can cause a loss of power and cause the vehicle to crash without warning. The NHTSA recall number is 25V011000.
Additional Notes:
We received the warning light "Service 4WD" on May 21, 2025. Our mechanic scanned it on May 27, 2025 and got code C14A7-97 which is for the PTU. This problem has been recalled on certain 2017-2019 Jeep Cherokee's but our 2018 vehicle is not included in the recall, even though we are experiencing the exact same issue as the recalled vehicles. According to reports this issue can cause a loss of power and cause the vehicle to crash without warning. The NHTSA recall number is 25V011000.
Mfg Campaign: 11663102
Recall Date: May 27, 2025
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2018 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (POWER TRAIN); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2018 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (POWER TRAIN); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2018 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (POWER TRAIN); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Mfg Campaign: 11662386
Recall Date: May 21, 2025
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2018 Jeep Cherokee. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact drove the vehicle to the shoulder of the road and the vehicle lost motive power. The contact attempted to restart the vehicle however, the vehicle failed to restart. In addition, the contact stated that the failure had occurred while driving on a major highway. The contact stated that the vehicle was at an unsafe location and the local authorities towed the vehicle to a safe location. The vehicle was later towed to an independent mechanic; however, the vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The dealer was made aware of the failure. The manufacturer was not made aware of the failure. The failure mileage was approximately 44,231.
Corrective Action:
The contact owns a 2018 Jeep Cherokee. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact drove the vehicle to the shoulder of the road and the vehicle lost motive power. The contact attempted to restart the vehicle however, the vehicle failed to restart. In addition, the contact stated that the failure had occurred while driving on a major highway. The contact stated that the vehicle was at an unsafe location and the local authorities towed the vehicle to a safe location. The vehicle was later towed to an independent mechanic; however, the vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The dealer was made aware of the failure. The manufacturer was not made aware of the failure. The failure mileage was approximately 44,231.
Additional Notes:
The contact owns a 2018 Jeep Cherokee. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact drove the vehicle to the shoulder of the road and the vehicle lost motive power. The contact attempted to restart the vehicle however, the vehicle failed to restart. In addition, the contact stated that the failure had occurred while driving on a major highway. The contact stated that the vehicle was at an unsafe location and the local authorities towed the vehicle to a safe location. The vehicle was later towed to an independent mechanic; however, the vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The dealer was made aware of the failure. The manufacturer was not made aware of the failure. The failure mileage was approximately 44,231.
Mfg Campaign: 11659019
Recall Date: May 5, 2025
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
Service 4wd came on. Has been on. Jeep dealership said the switch was bad, replaced and still on. Since then it has turned off while driving 6 times. Now all the time in traffic and when I try to park it will say service shifter. I contacted stellantis directly about this and the supposed recall they announced, but has no fix. They said it isn't their problem it is on the dealer. Not acceptable to make a car that I have to force myself daily not to be in an accident with. Most recent was today. Car died and stuttered to a stop in someone's yard. Power assist stearing goes away! And it is 2wd now.
Corrective Action:
Service 4wd came on. Has been on. Jeep dealership said the switch was bad, replaced and still on. Since then it has turned off while driving 6 times. Now all the time in traffic and when I try to park it will say service shifter. I contacted stellantis directly about this and the supposed recall they announced, but has no fix. They said it isn't their problem it is on the dealer. Not acceptable to make a car that I have to force myself daily not to be in an accident with. Most recent was today. Car died and stuttered to a stop in someone's yard. Power assist stearing goes away! And it is 2wd now.
Additional Notes:
Service 4wd came on. Has been on. Jeep dealership said the switch was bad, replaced and still on. Since then it has turned off while driving 6 times. Now all the time in traffic and when I try to park it will say service shifter. I contacted stellantis directly about this and the supposed recall they announced, but has no fix. They said it isn't their problem it is on the dealer. Not acceptable to make a car that I have to force myself daily not to be in an accident with. Most recent was today. Car died and stuttered to a stop in someone's yard. Power assist stearing goes away! And it is 2wd now.
Mfg Campaign: 11659020
Recall Date: May 5, 2025
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
Service 4wd came on. Has been on. Jeep dealership said the switch was bad, replaced and still on. Since then it has turned off while driving 6 times. Now all the time in traffic and when I try to park it will say service shifter. I contacted stellantis directly about this and the supposed recall they announced, but has no fix. They said it isn't their problem it is on the dealer. Not acceptable to make a car that I have to force myself daily not to be in an accident with. Most recent was today. Car died and stuttered to a stop in someone's yard. Power assist stearing goes away! And it is 2wd now.
Corrective Action:
Service 4wd came on. Has been on. Jeep dealership said the switch was bad, replaced and still on. Since then it has turned off while driving 6 times. Now all the time in traffic and when I try to park it will say service shifter. I contacted stellantis directly about this and the supposed recall they announced, but has no fix. They said it isn't their problem it is on the dealer. Not acceptable to make a car that I have to force myself daily not to be in an accident with. Most recent was today. Car died and stuttered to a stop in someone's yard. Power assist stearing goes away! And it is 2wd now.
Additional Notes:
Service 4wd came on. Has been on. Jeep dealership said the switch was bad, replaced and still on. Since then it has turned off while driving 6 times. Now all the time in traffic and when I try to park it will say service shifter. I contacted stellantis directly about this and the supposed recall they announced, but has no fix. They said it isn't their problem it is on the dealer. Not acceptable to make a car that I have to force myself daily not to be in an accident with. Most recent was today. Car died and stuttered to a stop in someone's yard. Power assist stearing goes away! And it is 2wd now.
Mfg Campaign: 11659020
Recall Date: May 5, 2025
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
While driving my vehicle, the vehicle suddenly stopped accelerating. I pulled over and when I put it into park it felt like it was the transmission. However, I had the transmission inspected and there were no issues. Prior to the happening the "service 4WD" light kept coming on. After the incident, the vehicle could not be driven over 45mph, the steering was so stiff I could hardly turn it, and every time I put the vehicle into drive or park it would feel like the transmission was about to drop.
Corrective Action:
While driving my vehicle, the vehicle suddenly stopped accelerating. I pulled over and when I put it into park it felt like it was the transmission. However, I had the transmission inspected and there were no issues. Prior to the happening the "service 4WD" light kept coming on. After the incident, the vehicle could not be driven over 45mph, the steering was so stiff I could hardly turn it, and every time I put the vehicle into drive or park it would feel like the transmission was about to drop.
Additional Notes:
While driving my vehicle, the vehicle suddenly stopped accelerating. I pulled over and when I put it into park it felt like it was the transmission. However, I had the transmission inspected and there were no issues. Prior to the happening the "service 4WD" light kept coming on. After the incident, the vehicle could not be driven over 45mph, the steering was so stiff I could hardly turn it, and every time I put the vehicle into drive or park it would feel like the transmission was about to drop.
Mfg Campaign: 11657620
Recall Date: Apr 29, 2025
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