Complaints & Recalls
Official Safety Recalls - Important!
10 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2017-2019 Jeep Cherokee vehicles. The power transfer unit (PTU) may become damaged and disengage the transmission and differential, resulting in a loss of drive power and/or loss of park function.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: 01C
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2016-2017 Jeep Cherokee vehicles. The power transfer unit (PTU) may become damaged and disengage the transmission and differential, resulting in a loss of drive power or loss of park function.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 45A
Recall Date: Apr 27, 2023
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2017 Jeep Cherokee vehicles equipped with a two-speed Power Transfer Unit (PTU). Relative movement in the Power Transfer Unit (PTU) between the differential input splines and the transmission output shaft may cause some input spline teeth to wear off, which may eventually cause a loss of engagement between the transmission and the differential inside the PTU. If this occurs, power cannot be transferred between the front wheels and the transmission which results in a loss of drive while the vehicle is in motion and a loss of the Park function while stationary.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: W47
Recall Date: Jun 11, 2020
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U49,U59-U65,U68,U73
Recall Date: May 17, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017-2018 Jeep Cherokee vehicles. The tire and rim size information required to be on the Certification label was omitted during manufacturing, which may result in an incorrect tire and rim combination being installed on the vehicle. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 110, "Tire Selection and Rims."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: T53
Recall Date: Aug 31, 2017
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain model year 2017 Jeep Cherokee vehicles manufactured October 13, 2016, to October 17, 2016. Improper welds on the driver's knee air bag inflator may prevent the air bag from properly inflating.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: S84
Recall Date: Nov 2, 2016
Consumer Complaints
1.8K ComplaintsChrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
THE SO CALLED, 9 SPEED TRANSMISSION ISN'T A 9 SPEED. IT NEVER, UNDER ANY CIRCUMSTANCES, HITS 9TH GEAR. THE JEEP SERVICE TECH TOLD ME THAT THERE'S NOTHING WRONG WITH THE TRANSMISSION, BUT HE KNOWS THAT IT WILL NEVER HIT 9TH. ALSO, I HAVE EXPERIENCED A VERY SCARY MOMENT WHEN I SHIFTED FROM REVERSE TO DRIVE. I STEPPED ON THE ACCELERATOR AND THE CAR DIDN'T MOVE FOR A COUPLE OF SECONDS. I ALMOST GOT HIT IN THE DOOR BY AN ONCOMING CAR! I HAVE BEEN GOING DOWN HILL AT OVER 70MPH, AND IT WON'T SHIFT TO 9TH. WHEN MOVING THE SHIFT LEVER FROM "D" TO THE ELECTRONIC MANUAL POSITION, THE INDICATOR SHOWS THAT 8TH IS THE HIGHEST ATTAINABLE GEAR. I CAN MANUALLY SHIFT THE HIGHEST ATTAINABLE GEAR TO 9TH, BUT THE TRANSMISSION STILL WON'T UP SHIFT TO 9TH GEAR.
Corrective Action:
THE SO CALLED, 9 SPEED TRANSMISSION ISN'T A 9 SPEED. IT NEVER, UNDER ANY CIRCUMSTANCES, HITS 9TH GEAR. THE JEEP SERVICE TECH TOLD ME THAT THERE'S NOTHING WRONG WITH THE TRANSMISSION, BUT HE KNOWS THAT IT WILL NEVER HIT 9TH. ALSO, I HAVE EXPERIENCED A VERY SCARY MOMENT WHEN I SHIFTED FROM REVERSE TO DRIVE. I STEPPED ON THE ACCELERATOR AND THE CAR DIDN'T MOVE FOR A COUPLE OF SECONDS. I ALMOST GOT HIT IN THE DOOR BY AN ONCOMING CAR! I HAVE BEEN GOING DOWN HILL AT OVER 70MPH, AND IT WON'T SHIFT TO 9TH. WHEN MOVING THE SHIFT LEVER FROM "D" TO THE ELECTRONIC MANUAL POSITION, THE INDICATOR SHOWS THAT 8TH IS THE HIGHEST ATTAINABLE GEAR. I CAN MANUALLY SHIFT THE HIGHEST ATTAINABLE GEAR TO 9TH, BUT THE TRANSMISSION STILL WON'T UP SHIFT TO 9TH GEAR.
Additional Notes:
THE SO CALLED, 9 SPEED TRANSMISSION ISN'T A 9 SPEED. IT NEVER, UNDER ANY CIRCUMSTANCES, HITS 9TH GEAR. THE JEEP SERVICE TECH TOLD ME THAT THERE'S NOTHING WRONG WITH THE TRANSMISSION, BUT HE KNOWS THAT IT WILL NEVER HIT 9TH. ALSO, I HAVE EXPERIENCED A VERY SCARY MOMENT WHEN I SHIFTED FROM REVERSE TO DRIVE. I STEPPED ON THE ACCELERATOR AND THE CAR DIDN'T MOVE FOR A COUPLE OF SECONDS. I ALMOST GOT HIT IN THE DOOR BY AN ONCOMING CAR! I HAVE BEEN GOING DOWN HILL AT OVER 70MPH, AND IT WON'T SHIFT TO 9TH. WHEN MOVING THE SHIFT LEVER FROM "D" TO THE ELECTRONIC MANUAL POSITION, THE INDICATOR SHOWS THAT 8TH IS THE HIGHEST ATTAINABLE GEAR. I CAN MANUALLY SHIFT THE HIGHEST ATTAINABLE GEAR TO 9TH, BUT THE TRANSMISSION STILL WON'T UP SHIFT TO 9TH GEAR.
Mfg Campaign: 10959692
Recall Date: Mar 8, 2017
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
STOP/START FEATURE DANGER: I WAS MAKING A LEFT TURN, PULLING OUT FROM A DRIVEWAY IN HEAVY CROSS TRAFFIC. I WAS PULLING ONTO A FOUR LANE ROAD. JUST AS I STARTED TO LIFT MY FOOT FROM THE BRAKE, THE STOP/START FEATURE SHUT THE ENGINE OFF. THERE WAS A FULL TWO SECONDS BEFORE THE ENGINE STARTED. THE CROSS TRAFFIC HAD TO SLAM ON THE BRAKES TO AVOID HITTING ME. NORMALLY WHEN THE ENGINE THE RE-START DELAY IS SMALL, BUT BECAUSE THE ENGINE WAS SHUTTING OFF AS I TOOK MY FOOT OFF THE BRAKE, THIS ADDED A SIGNIFICANT DELAY BEFORE THE ENGINE RESTARTED AND WAS ABLE TO ACCELERATE. THIS IS ONLY AN ISSUE IF THE ENGINE HAPPENS TO SHUT OFF RIGHT AT THE MOMENT YOU INTEND TO PULL OUT INTO TRAFFIC.
Corrective Action:
STOP/START FEATURE DANGER: I WAS MAKING A LEFT TURN, PULLING OUT FROM A DRIVEWAY IN HEAVY CROSS TRAFFIC. I WAS PULLING ONTO A FOUR LANE ROAD. JUST AS I STARTED TO LIFT MY FOOT FROM THE BRAKE, THE STOP/START FEATURE SHUT THE ENGINE OFF. THERE WAS A FULL TWO SECONDS BEFORE THE ENGINE STARTED. THE CROSS TRAFFIC HAD TO SLAM ON THE BRAKES TO AVOID HITTING ME. NORMALLY WHEN THE ENGINE THE RE-START DELAY IS SMALL, BUT BECAUSE THE ENGINE WAS SHUTTING OFF AS I TOOK MY FOOT OFF THE BRAKE, THIS ADDED A SIGNIFICANT DELAY BEFORE THE ENGINE RESTARTED AND WAS ABLE TO ACCELERATE. THIS IS ONLY AN ISSUE IF THE ENGINE HAPPENS TO SHUT OFF RIGHT AT THE MOMENT YOU INTEND TO PULL OUT INTO TRAFFIC.
Additional Notes:
STOP/START FEATURE DANGER: I WAS MAKING A LEFT TURN, PULLING OUT FROM A DRIVEWAY IN HEAVY CROSS TRAFFIC. I WAS PULLING ONTO A FOUR LANE ROAD. JUST AS I STARTED TO LIFT MY FOOT FROM THE BRAKE, THE STOP/START FEATURE SHUT THE ENGINE OFF. THERE WAS A FULL TWO SECONDS BEFORE THE ENGINE STARTED. THE CROSS TRAFFIC HAD TO SLAM ON THE BRAKES TO AVOID HITTING ME. NORMALLY WHEN THE ENGINE THE RE-START DELAY IS SMALL, BUT BECAUSE THE ENGINE WAS SHUTTING OFF AS I TOOK MY FOOT OFF THE BRAKE, THIS ADDED A SIGNIFICANT DELAY BEFORE THE ENGINE RESTARTED AND WAS ABLE TO ACCELERATE. THIS IS ONLY AN ISSUE IF THE ENGINE HAPPENS TO SHUT OFF RIGHT AT THE MOMENT YOU INTEND TO PULL OUT INTO TRAFFIC.
Mfg Campaign: 10936257
Recall Date: Dec 19, 2016
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
VEHICLE HESITATES TO ACCELERATE AFTER SLOWING OR STOPPING. DELAY IS SEVERAL SECONDS AND POSSES A SERIOUS RISK OF BEING STRUCK FROM BEHIND. THIS HAPPENS INTERMITTENTLY.
Corrective Action:
VEHICLE HESITATES TO ACCELERATE AFTER SLOWING OR STOPPING. DELAY IS SEVERAL SECONDS AND POSSES A SERIOUS RISK OF BEING STRUCK FROM BEHIND. THIS HAPPENS INTERMITTENTLY.
Additional Notes:
VEHICLE HESITATES TO ACCELERATE AFTER SLOWING OR STOPPING. DELAY IS SEVERAL SECONDS AND POSSES A SERIOUS RISK OF BEING STRUCK FROM BEHIND. THIS HAPPENS INTERMITTENTLY.
Mfg Campaign: 10929792
Recall Date: Dec 4, 2016
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