Complaints & Recalls
Official Safety Recalls - Important!
10 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2017-2019 Jeep Cherokee vehicles. The power transfer unit (PTU) may become damaged and disengage the transmission and differential, resulting in a loss of drive power and/or loss of park function.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: 01C
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2016-2017 Jeep Cherokee vehicles. The power transfer unit (PTU) may become damaged and disengage the transmission and differential, resulting in a loss of drive power or loss of park function.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 45A
Recall Date: Apr 27, 2023
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2017 Jeep Cherokee vehicles equipped with a two-speed Power Transfer Unit (PTU). Relative movement in the Power Transfer Unit (PTU) between the differential input splines and the transmission output shaft may cause some input spline teeth to wear off, which may eventually cause a loss of engagement between the transmission and the differential inside the PTU. If this occurs, power cannot be transferred between the front wheels and the transmission which results in a loss of drive while the vehicle is in motion and a loss of the Park function while stationary.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: W47
Recall Date: Jun 11, 2020
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U49,U59-U65,U68,U73
Recall Date: May 17, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017-2018 Jeep Cherokee vehicles. The tire and rim size information required to be on the Certification label was omitted during manufacturing, which may result in an incorrect tire and rim combination being installed on the vehicle. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 110, "Tire Selection and Rims."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: T53
Recall Date: Aug 31, 2017
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain model year 2017 Jeep Cherokee vehicles manufactured October 13, 2016, to October 17, 2016. Improper welds on the driver's knee air bag inflator may prevent the air bag from properly inflating.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: S84
Recall Date: Nov 2, 2016
Consumer Complaints
1.8K ComplaintsChrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
SERVICE ENGINE LIGHT IS COMING ON. WE JUST BOUGHT THIS ON 12/28/2019 WITH 46198 MILES. SIFTER ISSUES. LIGHT CAME ON AS DRIVING DOWN THE HIGHWAY AT NORMAL SPEED.
Corrective Action:
SERVICE ENGINE LIGHT IS COMING ON. WE JUST BOUGHT THIS ON 12/28/2019 WITH 46198 MILES. SIFTER ISSUES. LIGHT CAME ON AS DRIVING DOWN THE HIGHWAY AT NORMAL SPEED.
Additional Notes:
SERVICE ENGINE LIGHT IS COMING ON. WE JUST BOUGHT THIS ON 12/28/2019 WITH 46198 MILES. SIFTER ISSUES. LIGHT CAME ON AS DRIVING DOWN THE HIGHWAY AT NORMAL SPEED.
Mfg Campaign: 11291987
Recall Date: Dec 30, 2019
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
SERVICE ENGINE LIGHT IS COMING ON. WE JUST BOUGHT THIS ON 12/28/2019 WITH 46198 MILES. SIFTER ISSUES. LIGHT CAME ON AS DRIVING DOWN THE HIGHWAY AT NORMAL SPEED.
Corrective Action:
SERVICE ENGINE LIGHT IS COMING ON. WE JUST BOUGHT THIS ON 12/28/2019 WITH 46198 MILES. SIFTER ISSUES. LIGHT CAME ON AS DRIVING DOWN THE HIGHWAY AT NORMAL SPEED.
Additional Notes:
SERVICE ENGINE LIGHT IS COMING ON. WE JUST BOUGHT THIS ON 12/28/2019 WITH 46198 MILES. SIFTER ISSUES. LIGHT CAME ON AS DRIVING DOWN THE HIGHWAY AT NORMAL SPEED.
Mfg Campaign: 11291987
Recall Date: Dec 30, 2019
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
SERVICE ENGINE LIGHT IS COMING ON. WE JUST BOUGHT THIS ON 12/28/2019 WITH 46198 MILES. SIFTER ISSUES. LIGHT CAME ON AS DRIVING DOWN THE HIGHWAY AT NORMAL SPEED.
Corrective Action:
SERVICE ENGINE LIGHT IS COMING ON. WE JUST BOUGHT THIS ON 12/28/2019 WITH 46198 MILES. SIFTER ISSUES. LIGHT CAME ON AS DRIVING DOWN THE HIGHWAY AT NORMAL SPEED.
Additional Notes:
SERVICE ENGINE LIGHT IS COMING ON. WE JUST BOUGHT THIS ON 12/28/2019 WITH 46198 MILES. SIFTER ISSUES. LIGHT CAME ON AS DRIVING DOWN THE HIGHWAY AT NORMAL SPEED.
Mfg Campaign: 11291987
Recall Date: Dec 30, 2019
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
TRANSMISSION WILL NOT UPSHIFT AND ENGINE CHECK LIGHT ON. VEHICLE HAS 13,000 MILES. SECOND TIME THIS HAS HAPPENED. FIRST TIME NO RESOLUTION AT 6500 MILES. PROBLEMS RELATED TO WIRING HARNESS THIS TIME ACCORDING TO DEALER, APPARENT COMMON PROBLEM BUT NO RECALLS..
Corrective Action:
TRANSMISSION WILL NOT UPSHIFT AND ENGINE CHECK LIGHT ON. VEHICLE HAS 13,000 MILES. SECOND TIME THIS HAS HAPPENED. FIRST TIME NO RESOLUTION AT 6500 MILES. PROBLEMS RELATED TO WIRING HARNESS THIS TIME ACCORDING TO DEALER, APPARENT COMMON PROBLEM BUT NO RECALLS..
Additional Notes:
TRANSMISSION WILL NOT UPSHIFT AND ENGINE CHECK LIGHT ON. VEHICLE HAS 13,000 MILES. SECOND TIME THIS HAS HAPPENED. FIRST TIME NO RESOLUTION AT 6500 MILES. PROBLEMS RELATED TO WIRING HARNESS THIS TIME ACCORDING TO DEALER, APPARENT COMMON PROBLEM BUT NO RECALLS..
Mfg Campaign: 11292081
Recall Date: Dec 30, 2019
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
TRANSMISSION WILL NOT UPSHIFT AND ENGINE CHECK LIGHT ON. VEHICLE HAS 13,000 MILES. SECOND TIME THIS HAS HAPPENED. FIRST TIME NO RESOLUTION AT 6500 MILES. PROBLEMS RELATED TO WIRING HARNESS THIS TIME ACCORDING TO DEALER, APPARENT COMMON PROBLEM BUT NO RECALLS..
Corrective Action:
TRANSMISSION WILL NOT UPSHIFT AND ENGINE CHECK LIGHT ON. VEHICLE HAS 13,000 MILES. SECOND TIME THIS HAS HAPPENED. FIRST TIME NO RESOLUTION AT 6500 MILES. PROBLEMS RELATED TO WIRING HARNESS THIS TIME ACCORDING TO DEALER, APPARENT COMMON PROBLEM BUT NO RECALLS..
Additional Notes:
TRANSMISSION WILL NOT UPSHIFT AND ENGINE CHECK LIGHT ON. VEHICLE HAS 13,000 MILES. SECOND TIME THIS HAS HAPPENED. FIRST TIME NO RESOLUTION AT 6500 MILES. PROBLEMS RELATED TO WIRING HARNESS THIS TIME ACCORDING TO DEALER, APPARENT COMMON PROBLEM BUT NO RECALLS..
Mfg Campaign: 11292081
Recall Date: Dec 30, 2019
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
A SERVICE SHIFTER MESSAGE APPEARED ON THE DASHBOARD. THE GEARS (PDNR) LIGHT UP ALL RED. THIS OCCURRED WHILE DRIVING ON THE HIGHWAY. THIS ALSO OCCURRED ON CHRISTMAS DAY WHILE TRAVELING ON THE HIGHWAY.
Corrective Action:
A SERVICE SHIFTER MESSAGE APPEARED ON THE DASHBOARD. THE GEARS (PDNR) LIGHT UP ALL RED. THIS OCCURRED WHILE DRIVING ON THE HIGHWAY. THIS ALSO OCCURRED ON CHRISTMAS DAY WHILE TRAVELING ON THE HIGHWAY.
Additional Notes:
A SERVICE SHIFTER MESSAGE APPEARED ON THE DASHBOARD. THE GEARS (PDNR) LIGHT UP ALL RED. THIS OCCURRED WHILE DRIVING ON THE HIGHWAY. THIS ALSO OCCURRED ON CHRISTMAS DAY WHILE TRAVELING ON THE HIGHWAY.
Mfg Campaign: 11291534
Recall Date: Dec 27, 2019
Chrysler (fca Us, Llc)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
IF IT IS BELOW FREEZING OUTSIDE, MY GAS DOOR WILL NOT OPEN. WHEN I PRESS THE OPEN BUTTON INSIDE MY CAR, IT MAKES A SOUND AS IF IT IS TRYING TO OPEN, BUT WILL NOT BUDGE. EVEN WHEN I TRY TO OPEN IT MANUALLY, IT WON'T OPEN WITHOUT EXTREME FORCE AND SEVERAL MINUTES OF TRYING. MY GAS DOOR HAS POPPED OFF TWICE DUE TO THIS ISSUE AND TRYING TO GET IT OPEN.
Corrective Action:
IF IT IS BELOW FREEZING OUTSIDE, MY GAS DOOR WILL NOT OPEN. WHEN I PRESS THE OPEN BUTTON INSIDE MY CAR, IT MAKES A SOUND AS IF IT IS TRYING TO OPEN, BUT WILL NOT BUDGE. EVEN WHEN I TRY TO OPEN IT MANUALLY, IT WON'T OPEN WITHOUT EXTREME FORCE AND SEVERAL MINUTES OF TRYING. MY GAS DOOR HAS POPPED OFF TWICE DUE TO THIS ISSUE AND TRYING TO GET IT OPEN.
Additional Notes:
IF IT IS BELOW FREEZING OUTSIDE, MY GAS DOOR WILL NOT OPEN. WHEN I PRESS THE OPEN BUTTON INSIDE MY CAR, IT MAKES A SOUND AS IF IT IS TRYING TO OPEN, BUT WILL NOT BUDGE. EVEN WHEN I TRY TO OPEN IT MANUALLY, IT WON'T OPEN WITHOUT EXTREME FORCE AND SEVERAL MINUTES OF TRYING. MY GAS DOOR HAS POPPED OFF TWICE DUE TO THIS ISSUE AND TRYING TO GET IT OPEN.
Mfg Campaign: 11291144
Recall Date: Dec 25, 2019
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
IF IT IS BELOW FREEZING OUTSIDE, MY GAS DOOR WILL NOT OPEN. WHEN I PRESS THE OPEN BUTTON INSIDE MY CAR, IT MAKES A SOUND AS IF IT IS TRYING TO OPEN, BUT WILL NOT BUDGE. EVEN WHEN I TRY TO OPEN IT MANUALLY, IT WON'T OPEN WITHOUT EXTREME FORCE AND SEVERAL MINUTES OF TRYING. MY GAS DOOR HAS POPPED OFF TWICE DUE TO THIS ISSUE AND TRYING TO GET IT OPEN.
Corrective Action:
IF IT IS BELOW FREEZING OUTSIDE, MY GAS DOOR WILL NOT OPEN. WHEN I PRESS THE OPEN BUTTON INSIDE MY CAR, IT MAKES A SOUND AS IF IT IS TRYING TO OPEN, BUT WILL NOT BUDGE. EVEN WHEN I TRY TO OPEN IT MANUALLY, IT WON'T OPEN WITHOUT EXTREME FORCE AND SEVERAL MINUTES OF TRYING. MY GAS DOOR HAS POPPED OFF TWICE DUE TO THIS ISSUE AND TRYING TO GET IT OPEN.
Additional Notes:
IF IT IS BELOW FREEZING OUTSIDE, MY GAS DOOR WILL NOT OPEN. WHEN I PRESS THE OPEN BUTTON INSIDE MY CAR, IT MAKES A SOUND AS IF IT IS TRYING TO OPEN, BUT WILL NOT BUDGE. EVEN WHEN I TRY TO OPEN IT MANUALLY, IT WON'T OPEN WITHOUT EXTREME FORCE AND SEVERAL MINUTES OF TRYING. MY GAS DOOR HAS POPPED OFF TWICE DUE TO THIS ISSUE AND TRYING TO GET IT OPEN.
Mfg Campaign: 11291144
Recall Date: Dec 25, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
MESSAGE "SERVICE SHIFTER" POPS UP ON THE INSTRUMENT PANEL, AND A SERIES OF RED ALERT LIGHTS APPEAR NEXT TO EVERY GEAR ON THE AUTOMATIC TRANSMISSION SHIFTER LEVER. THIS PROBLEM IS RAMPANT AMONG 2017-2018 JEEP CHEROKEES!! THE DEALERS ARE UNABLE TO FIX THE PROBLEM! THEY REPLACE THE WIRING HARNESS, THEY REPLACE THE SHIFTERS THEMSELVES, THEY RESET THE COMPUTERS ' AND THE PROBLEM ALWAYS RETURNS! THE WEBSITE HTTPS://WWW.CARGURUS.COM/CARS/DISCUSSION-T68742_DS990296 ALONE CONTAINS THE STORIES OF OVER 80 JEEP CHEROKEE OWNERS WHO HAVE THIS ONGOING PROBLEM. IMAGINE HOW MANY JEEP OWNERS ACROSS AMERICA ARE SUFFERING WITH THIS ISSUE! JEEP REPLACED THE 2014 SHIFTERS THAT WERE RECALLED (THE ONES THAT KILLED STAR TREK ACTOR ANTON YELCHIN IN 2016) WITH THIS NEW SHIFTER - AND THIS ONE IS JUST AS BAD! THESE VEHICLES MUST BE RECALLED!!
Corrective Action:
MESSAGE "SERVICE SHIFTER" POPS UP ON THE INSTRUMENT PANEL, AND A SERIES OF RED ALERT LIGHTS APPEAR NEXT TO EVERY GEAR ON THE AUTOMATIC TRANSMISSION SHIFTER LEVER. THIS PROBLEM IS RAMPANT AMONG 2017-2018 JEEP CHEROKEES!! THE DEALERS ARE UNABLE TO FIX THE PROBLEM! THEY REPLACE THE WIRING HARNESS, THEY REPLACE THE SHIFTERS THEMSELVES, THEY RESET THE COMPUTERS ' AND THE PROBLEM ALWAYS RETURNS! THE WEBSITE HTTPS://WWW.CARGURUS.COM/CARS/DISCUSSION-T68742_DS990296 ALONE CONTAINS THE STORIES OF OVER 80 JEEP CHEROKEE OWNERS WHO HAVE THIS ONGOING PROBLEM. IMAGINE HOW MANY JEEP OWNERS ACROSS AMERICA ARE SUFFERING WITH THIS ISSUE! JEEP REPLACED THE 2014 SHIFTERS THAT WERE RECALLED (THE ONES THAT KILLED STAR TREK ACTOR ANTON YELCHIN IN 2016) WITH THIS NEW SHIFTER - AND THIS ONE IS JUST AS BAD! THESE VEHICLES MUST BE RECALLED!!
Additional Notes:
MESSAGE "SERVICE SHIFTER" POPS UP ON THE INSTRUMENT PANEL, AND A SERIES OF RED ALERT LIGHTS APPEAR NEXT TO EVERY GEAR ON THE AUTOMATIC TRANSMISSION SHIFTER LEVER. THIS PROBLEM IS RAMPANT AMONG 2017-2018 JEEP CHEROKEES!! THE DEALERS ARE UNABLE TO FIX THE PROBLEM! THEY REPLACE THE WIRING HARNESS, THEY REPLACE THE SHIFTERS THEMSELVES, THEY RESET THE COMPUTERS ' AND THE PROBLEM ALWAYS RETURNS! THE WEBSITE HTTPS://WWW.CARGURUS.COM/CARS/DISCUSSION-T68742_DS990296 ALONE CONTAINS THE STORIES OF OVER 80 JEEP CHEROKEE OWNERS WHO HAVE THIS ONGOING PROBLEM. IMAGINE HOW MANY JEEP OWNERS ACROSS AMERICA ARE SUFFERING WITH THIS ISSUE! JEEP REPLACED THE 2014 SHIFTERS THAT WERE RECALLED (THE ONES THAT KILLED STAR TREK ACTOR ANTON YELCHIN IN 2016) WITH THIS NEW SHIFTER - AND THIS ONE IS JUST AS BAD! THESE VEHICLES MUST BE RECALLED!!
Mfg Campaign: 11291200
Recall Date: Dec 25, 2019
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
MESSAGE "SERVICE SHIFTER" POPS UP ON THE INSTRUMENT PANEL, AND A SERIES OF RED ALERT LIGHTS APPEAR NEXT TO EVERY GEAR ON THE AUTOMATIC TRANSMISSION SHIFTER LEVER. THIS PROBLEM IS RAMPANT AMONG 2017-2018 JEEP CHEROKEES!! THE DEALERS ARE UNABLE TO FIX THE PROBLEM! THEY REPLACE THE WIRING HARNESS, THEY REPLACE THE SHIFTERS THEMSELVES, THEY RESET THE COMPUTERS ' AND THE PROBLEM ALWAYS RETURNS! THE WEBSITE HTTPS://WWW.CARGURUS.COM/CARS/DISCUSSION-T68742_DS990296 ALONE CONTAINS THE STORIES OF OVER 80 JEEP CHEROKEE OWNERS WHO HAVE THIS ONGOING PROBLEM. IMAGINE HOW MANY JEEP OWNERS ACROSS AMERICA ARE SUFFERING WITH THIS ISSUE! JEEP REPLACED THE 2014 SHIFTERS THAT WERE RECALLED (THE ONES THAT KILLED STAR TREK ACTOR ANTON YELCHIN IN 2016) WITH THIS NEW SHIFTER - AND THIS ONE IS JUST AS BAD! THESE VEHICLES MUST BE RECALLED!!
Corrective Action:
MESSAGE "SERVICE SHIFTER" POPS UP ON THE INSTRUMENT PANEL, AND A SERIES OF RED ALERT LIGHTS APPEAR NEXT TO EVERY GEAR ON THE AUTOMATIC TRANSMISSION SHIFTER LEVER. THIS PROBLEM IS RAMPANT AMONG 2017-2018 JEEP CHEROKEES!! THE DEALERS ARE UNABLE TO FIX THE PROBLEM! THEY REPLACE THE WIRING HARNESS, THEY REPLACE THE SHIFTERS THEMSELVES, THEY RESET THE COMPUTERS ' AND THE PROBLEM ALWAYS RETURNS! THE WEBSITE HTTPS://WWW.CARGURUS.COM/CARS/DISCUSSION-T68742_DS990296 ALONE CONTAINS THE STORIES OF OVER 80 JEEP CHEROKEE OWNERS WHO HAVE THIS ONGOING PROBLEM. IMAGINE HOW MANY JEEP OWNERS ACROSS AMERICA ARE SUFFERING WITH THIS ISSUE! JEEP REPLACED THE 2014 SHIFTERS THAT WERE RECALLED (THE ONES THAT KILLED STAR TREK ACTOR ANTON YELCHIN IN 2016) WITH THIS NEW SHIFTER - AND THIS ONE IS JUST AS BAD! THESE VEHICLES MUST BE RECALLED!!
Additional Notes:
MESSAGE "SERVICE SHIFTER" POPS UP ON THE INSTRUMENT PANEL, AND A SERIES OF RED ALERT LIGHTS APPEAR NEXT TO EVERY GEAR ON THE AUTOMATIC TRANSMISSION SHIFTER LEVER. THIS PROBLEM IS RAMPANT AMONG 2017-2018 JEEP CHEROKEES!! THE DEALERS ARE UNABLE TO FIX THE PROBLEM! THEY REPLACE THE WIRING HARNESS, THEY REPLACE THE SHIFTERS THEMSELVES, THEY RESET THE COMPUTERS ' AND THE PROBLEM ALWAYS RETURNS! THE WEBSITE HTTPS://WWW.CARGURUS.COM/CARS/DISCUSSION-T68742_DS990296 ALONE CONTAINS THE STORIES OF OVER 80 JEEP CHEROKEE OWNERS WHO HAVE THIS ONGOING PROBLEM. IMAGINE HOW MANY JEEP OWNERS ACROSS AMERICA ARE SUFFERING WITH THIS ISSUE! JEEP REPLACED THE 2014 SHIFTERS THAT WERE RECALLED (THE ONES THAT KILLED STAR TREK ACTOR ANTON YELCHIN IN 2016) WITH THIS NEW SHIFTER - AND THIS ONE IS JUST AS BAD! THESE VEHICLES MUST BE RECALLED!!
Mfg Campaign: 11291200
Recall Date: Dec 25, 2019
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
MY ENGINE CONSUMES OIL. I CANNOT EVEN REACH 2000 MILES BETWEEN OIL CHANGES. MY CAR WILL JUST CUT OFF WHILE I AM DRIVING (AT ANY SPEED INCLUDING HIGHWAY SPEEDS AND TURNS). WHEN THIS FIRST HAPPENED I CHECKED THE OIL AND THE ENGINE WAS COMPLETELY EMPTY OF OIL. IT DIDNT EVEN REGISTER ON THE DIPSTICK. I HAVE HAD OVER 6 OIL CHANGES SINCE I BOUGHT MY CAR IN 01/2019 (LESS THAN A YEAR). I HAVE HAD OIL CONSUMPTION TESTING COMPLETED AND EVERYTHING "COMES BACK IN RANGE". THE ENGINE HAS BEEN INSPECTED AND NOTHING IS LEAKING OR FAULTY. MY CAR TAKES FULL SYNTHETIC OIL WHICH SHOULD LAST WAY LONGER THAN THAT. I AM AWARE THIS IS AN OVERALL ISSUE WITH 2017 JEEPS OF ALL MODELS. THE SERVICE MANAGER AT THE DEALERSHIP DIDNT SEEM LIKE HE KNOW MUCH OF ANYTHING AND TRIED TO TELL ME THAT THIS WAS NORMAL. I HAVE NEVER HAD A VEHICLE THAT COMPLETELY DEPLETES ITS OIL SUPPLY WITHIN 2000 MILES. HE THEN REFERRED ME TO MOPARS CORPORATE LINE WHO THEN REFERRED ME TO NHTSA TO FILE A REPORT.
Corrective Action:
MY ENGINE CONSUMES OIL. I CANNOT EVEN REACH 2000 MILES BETWEEN OIL CHANGES. MY CAR WILL JUST CUT OFF WHILE I AM DRIVING (AT ANY SPEED INCLUDING HIGHWAY SPEEDS AND TURNS). WHEN THIS FIRST HAPPENED I CHECKED THE OIL AND THE ENGINE WAS COMPLETELY EMPTY OF OIL. IT DIDNT EVEN REGISTER ON THE DIPSTICK. I HAVE HAD OVER 6 OIL CHANGES SINCE I BOUGHT MY CAR IN 01/2019 (LESS THAN A YEAR). I HAVE HAD OIL CONSUMPTION TESTING COMPLETED AND EVERYTHING "COMES BACK IN RANGE". THE ENGINE HAS BEEN INSPECTED AND NOTHING IS LEAKING OR FAULTY. MY CAR TAKES FULL SYNTHETIC OIL WHICH SHOULD LAST WAY LONGER THAN THAT. I AM AWARE THIS IS AN OVERALL ISSUE WITH 2017 JEEPS OF ALL MODELS. THE SERVICE MANAGER AT THE DEALERSHIP DIDNT SEEM LIKE HE KNOW MUCH OF ANYTHING AND TRIED TO TELL ME THAT THIS WAS NORMAL. I HAVE NEVER HAD A VEHICLE THAT COMPLETELY DEPLETES ITS OIL SUPPLY WITHIN 2000 MILES. HE THEN REFERRED ME TO MOPARS CORPORATE LINE WHO THEN REFERRED ME TO NHTSA TO FILE A REPORT.
Additional Notes:
MY ENGINE CONSUMES OIL. I CANNOT EVEN REACH 2000 MILES BETWEEN OIL CHANGES. MY CAR WILL JUST CUT OFF WHILE I AM DRIVING (AT ANY SPEED INCLUDING HIGHWAY SPEEDS AND TURNS). WHEN THIS FIRST HAPPENED I CHECKED THE OIL AND THE ENGINE WAS COMPLETELY EMPTY OF OIL. IT DIDNT EVEN REGISTER ON THE DIPSTICK. I HAVE HAD OVER 6 OIL CHANGES SINCE I BOUGHT MY CAR IN 01/2019 (LESS THAN A YEAR). I HAVE HAD OIL CONSUMPTION TESTING COMPLETED AND EVERYTHING "COMES BACK IN RANGE". THE ENGINE HAS BEEN INSPECTED AND NOTHING IS LEAKING OR FAULTY. MY CAR TAKES FULL SYNTHETIC OIL WHICH SHOULD LAST WAY LONGER THAN THAT. I AM AWARE THIS IS AN OVERALL ISSUE WITH 2017 JEEPS OF ALL MODELS. THE SERVICE MANAGER AT THE DEALERSHIP DIDNT SEEM LIKE HE KNOW MUCH OF ANYTHING AND TRIED TO TELL ME THAT THIS WAS NORMAL. I HAVE NEVER HAD A VEHICLE THAT COMPLETELY DEPLETES ITS OIL SUPPLY WITHIN 2000 MILES. HE THEN REFERRED ME TO MOPARS CORPORATE LINE WHO THEN REFERRED ME TO NHTSA TO FILE A REPORT.
Mfg Campaign: 11291083
Recall Date: Dec 24, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
2017 JEEP CHEROKEE TRAILHAWK. SERVICE SHIFTER LIGHT CAME ON UNDER BUMPER TO BUMPER WARRANTY THE DEALERSHIP REPLACED IT. NOW AT 59,000 MILES THE LIGHT HAS CAME ON AGAIN. JUST RANDOMLY USUALLY WHEN IN MOTION. IF YOU PARK AND TURN THE CAR OFF FOR A FEW MINUTES AND THEN RESTART IT THE LIGHT USUALLY RESETS AND WONT COME ON FOR A FEW DAYS OR 100 MILES OR SO. THIS HAS BEEN A RECURRING PROBLEM FOR US AND MANY OTHER JEEP/DODGE/RAM/CHRYSLER OWNERS.
Corrective Action:
2017 JEEP CHEROKEE TRAILHAWK. SERVICE SHIFTER LIGHT CAME ON UNDER BUMPER TO BUMPER WARRANTY THE DEALERSHIP REPLACED IT. NOW AT 59,000 MILES THE LIGHT HAS CAME ON AGAIN. JUST RANDOMLY USUALLY WHEN IN MOTION. IF YOU PARK AND TURN THE CAR OFF FOR A FEW MINUTES AND THEN RESTART IT THE LIGHT USUALLY RESETS AND WONT COME ON FOR A FEW DAYS OR 100 MILES OR SO. THIS HAS BEEN A RECURRING PROBLEM FOR US AND MANY OTHER JEEP/DODGE/RAM/CHRYSLER OWNERS.
Additional Notes:
2017 JEEP CHEROKEE TRAILHAWK. SERVICE SHIFTER LIGHT CAME ON UNDER BUMPER TO BUMPER WARRANTY THE DEALERSHIP REPLACED IT. NOW AT 59,000 MILES THE LIGHT HAS CAME ON AGAIN. JUST RANDOMLY USUALLY WHEN IN MOTION. IF YOU PARK AND TURN THE CAR OFF FOR A FEW MINUTES AND THEN RESTART IT THE LIGHT USUALLY RESETS AND WONT COME ON FOR A FEW DAYS OR 100 MILES OR SO. THIS HAS BEEN A RECURRING PROBLEM FOR US AND MANY OTHER JEEP/DODGE/RAM/CHRYSLER OWNERS.
Mfg Campaign: 11290784
Recall Date: Dec 22, 2019
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
WHILE MAKING A RIGHT HAND TURN THE VEHICLE DIED. ATTEMPTS TO RESTART WERE NOT SUCCESSFUL. VEHICLE WAS JUMPED AND STARTED. AT THAT TIME THE DASH DISPLAYED "SHIFTER SERVICE NEEDED". SHIFTER WAS REPLACED. THE DAY AFTER SHIFTER WAS REPLACED THE VEHICLE BEGAN MAKING A DING NOISE (SIMILAR TO SEAT BELT DING) WHILE MAKING A TURN. VEHICLE WAS TAKEN TO DEALERSHIP AND THEY SAID NOTHING WAS THE MATTER WITH IT. TWO DAYS AFTER THAT WHILE MAKING A RIGHT HAND TURN THE VEHICLE MADE A DING NOISE AND STALLED (VEHICLE WAS RUNNING BUT WOULD NOT MOVE). VEHICLE WAS SHUT OFF AND WOULD NOT IMMEDIATELY RESTART. VEHICLE RESTATED EVENTUALLY AND WAS TAKEN TO THE DEALERSHIP AGAIN. AFTER THREE DAYS I WAS TOLD THIS IS DUE TO LOW OIL. THEY WERE NOT ABLE TO TELL ME HOW LOW MY OIL WAS BUT STATED IT WOULD ONLY NEED TO BE A QUART LOW FOR THIS TO HAPPEN AND THAT JEEP IS NOTORIOUS FOR THIS.
Corrective Action:
WHILE MAKING A RIGHT HAND TURN THE VEHICLE DIED. ATTEMPTS TO RESTART WERE NOT SUCCESSFUL. VEHICLE WAS JUMPED AND STARTED. AT THAT TIME THE DASH DISPLAYED "SHIFTER SERVICE NEEDED". SHIFTER WAS REPLACED. THE DAY AFTER SHIFTER WAS REPLACED THE VEHICLE BEGAN MAKING A DING NOISE (SIMILAR TO SEAT BELT DING) WHILE MAKING A TURN. VEHICLE WAS TAKEN TO DEALERSHIP AND THEY SAID NOTHING WAS THE MATTER WITH IT. TWO DAYS AFTER THAT WHILE MAKING A RIGHT HAND TURN THE VEHICLE MADE A DING NOISE AND STALLED (VEHICLE WAS RUNNING BUT WOULD NOT MOVE). VEHICLE WAS SHUT OFF AND WOULD NOT IMMEDIATELY RESTART. VEHICLE RESTATED EVENTUALLY AND WAS TAKEN TO THE DEALERSHIP AGAIN. AFTER THREE DAYS I WAS TOLD THIS IS DUE TO LOW OIL. THEY WERE NOT ABLE TO TELL ME HOW LOW MY OIL WAS BUT STATED IT WOULD ONLY NEED TO BE A QUART LOW FOR THIS TO HAPPEN AND THAT JEEP IS NOTORIOUS FOR THIS.
Additional Notes:
WHILE MAKING A RIGHT HAND TURN THE VEHICLE DIED. ATTEMPTS TO RESTART WERE NOT SUCCESSFUL. VEHICLE WAS JUMPED AND STARTED. AT THAT TIME THE DASH DISPLAYED "SHIFTER SERVICE NEEDED". SHIFTER WAS REPLACED. THE DAY AFTER SHIFTER WAS REPLACED THE VEHICLE BEGAN MAKING A DING NOISE (SIMILAR TO SEAT BELT DING) WHILE MAKING A TURN. VEHICLE WAS TAKEN TO DEALERSHIP AND THEY SAID NOTHING WAS THE MATTER WITH IT. TWO DAYS AFTER THAT WHILE MAKING A RIGHT HAND TURN THE VEHICLE MADE A DING NOISE AND STALLED (VEHICLE WAS RUNNING BUT WOULD NOT MOVE). VEHICLE WAS SHUT OFF AND WOULD NOT IMMEDIATELY RESTART. VEHICLE RESTATED EVENTUALLY AND WAS TAKEN TO THE DEALERSHIP AGAIN. AFTER THREE DAYS I WAS TOLD THIS IS DUE TO LOW OIL. THEY WERE NOT ABLE TO TELL ME HOW LOW MY OIL WAS BUT STATED IT WOULD ONLY NEED TO BE A QUART LOW FOR THIS TO HAPPEN AND THAT JEEP IS NOTORIOUS FOR THIS.
Mfg Campaign: 11290486
Recall Date: Dec 21, 2019
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
TRANSMISSION SHIFTS UP TO 7TH GEAR AND THAN DOWN TO6TH GEAR SOME TIMES ENGINE SHUTS OFF THAN RESTART WHILE DRIVING HIGHWAY TRAFFIC. TRANSMISSION SHIFTS BUT ENGINE RED LINES BEFORE YOU GO IN GEAR.
Corrective Action:
TRANSMISSION SHIFTS UP TO 7TH GEAR AND THAN DOWN TO6TH GEAR SOME TIMES ENGINE SHUTS OFF THAN RESTART WHILE DRIVING HIGHWAY TRAFFIC. TRANSMISSION SHIFTS BUT ENGINE RED LINES BEFORE YOU GO IN GEAR.
Additional Notes:
TRANSMISSION SHIFTS UP TO 7TH GEAR AND THAN DOWN TO6TH GEAR SOME TIMES ENGINE SHUTS OFF THAN RESTART WHILE DRIVING HIGHWAY TRAFFIC. TRANSMISSION SHIFTS BUT ENGINE RED LINES BEFORE YOU GO IN GEAR.
Mfg Campaign: 11290182
Recall Date: Dec 19, 2019
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
TRANSMISSION SHIFTS UP TO 7TH GEAR AND THAN DOWN TO6TH GEAR SOME TIMES ENGINE SHUTS OFF THAN RESTART WHILE DRIVING HIGHWAY TRAFFIC. TRANSMISSION SHIFTS BUT ENGINE RED LINES BEFORE YOU GO IN GEAR.
Corrective Action:
TRANSMISSION SHIFTS UP TO 7TH GEAR AND THAN DOWN TO6TH GEAR SOME TIMES ENGINE SHUTS OFF THAN RESTART WHILE DRIVING HIGHWAY TRAFFIC. TRANSMISSION SHIFTS BUT ENGINE RED LINES BEFORE YOU GO IN GEAR.
Additional Notes:
TRANSMISSION SHIFTS UP TO 7TH GEAR AND THAN DOWN TO6TH GEAR SOME TIMES ENGINE SHUTS OFF THAN RESTART WHILE DRIVING HIGHWAY TRAFFIC. TRANSMISSION SHIFTS BUT ENGINE RED LINES BEFORE YOU GO IN GEAR.
Mfg Campaign: 11290182
Recall Date: Dec 19, 2019
Chrysler (fca Us, Llc)
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
TRANSMISSION SHIFTS UP TO 7TH GEAR AND THAN DOWN TO6TH GEAR SOME TIMES ENGINE SHUTS OFF THAN RESTART WHILE DRIVING HIGHWAY TRAFFIC. TRANSMISSION SHIFTS BUT ENGINE RED LINES BEFORE YOU GO IN GEAR.
Corrective Action:
TRANSMISSION SHIFTS UP TO 7TH GEAR AND THAN DOWN TO6TH GEAR SOME TIMES ENGINE SHUTS OFF THAN RESTART WHILE DRIVING HIGHWAY TRAFFIC. TRANSMISSION SHIFTS BUT ENGINE RED LINES BEFORE YOU GO IN GEAR.
Additional Notes:
TRANSMISSION SHIFTS UP TO 7TH GEAR AND THAN DOWN TO6TH GEAR SOME TIMES ENGINE SHUTS OFF THAN RESTART WHILE DRIVING HIGHWAY TRAFFIC. TRANSMISSION SHIFTS BUT ENGINE RED LINES BEFORE YOU GO IN GEAR.
Mfg Campaign: 11290182
Recall Date: Dec 19, 2019
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. THE CONTACT STATED THAT THE SHIFTER FAILED AND THE VEHICLE STALLED. IN ADDITION, ALL THE WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS RESTARTED AND WAS ABLE TO DRIVE NORMALLY. IN ADDITION, THE VEHICLE FAILED TO ACCELERATE. THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER WHERE IT WAS DIAGNOSED THAT THE SHIFTER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT ALSO MENTIONED THAT THE FAILURE OCCURRED ON ANOTHER OCCASION AND THE SHIFTER WAS REPROGRAMMED. THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS APPROXIMATELY 15,000.
Corrective Action:
TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. THE CONTACT STATED THAT THE SHIFTER FAILED AND THE VEHICLE STALLED. IN ADDITION, ALL THE WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS RESTARTED AND WAS ABLE TO DRIVE NORMALLY. IN ADDITION, THE VEHICLE FAILED TO ACCELERATE. THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER WHERE IT WAS DIAGNOSED THAT THE SHIFTER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT ALSO MENTIONED THAT THE FAILURE OCCURRED ON ANOTHER OCCASION AND THE SHIFTER WAS REPROGRAMMED. THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS APPROXIMATELY 15,000.
Additional Notes:
TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. THE CONTACT STATED THAT THE SHIFTER FAILED AND THE VEHICLE STALLED. IN ADDITION, ALL THE WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS RESTARTED AND WAS ABLE TO DRIVE NORMALLY. IN ADDITION, THE VEHICLE FAILED TO ACCELERATE. THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER WHERE IT WAS DIAGNOSED THAT THE SHIFTER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT ALSO MENTIONED THAT THE FAILURE OCCURRED ON ANOTHER OCCASION AND THE SHIFTER WAS REPROGRAMMED. THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS APPROXIMATELY 15,000.
Mfg Campaign: 11289840
Recall Date: Dec 18, 2019
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. THE CONTACT STATED THAT THE SHIFTER FAILED AND THE VEHICLE STALLED. IN ADDITION, ALL THE WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS RESTARTED AND WAS ABLE TO DRIVE NORMALLY. IN ADDITION, THE VEHICLE FAILED TO ACCELERATE. THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER WHERE IT WAS DIAGNOSED THAT THE SHIFTER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT ALSO MENTIONED THAT THE FAILURE OCCURRED ON ANOTHER OCCASION AND THE SHIFTER WAS REPROGRAMMED. THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS APPROXIMATELY 15,000.
Corrective Action:
TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. THE CONTACT STATED THAT THE SHIFTER FAILED AND THE VEHICLE STALLED. IN ADDITION, ALL THE WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS RESTARTED AND WAS ABLE TO DRIVE NORMALLY. IN ADDITION, THE VEHICLE FAILED TO ACCELERATE. THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER WHERE IT WAS DIAGNOSED THAT THE SHIFTER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT ALSO MENTIONED THAT THE FAILURE OCCURRED ON ANOTHER OCCASION AND THE SHIFTER WAS REPROGRAMMED. THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS APPROXIMATELY 15,000.
Additional Notes:
TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. THE CONTACT STATED THAT THE SHIFTER FAILED AND THE VEHICLE STALLED. IN ADDITION, ALL THE WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS RESTARTED AND WAS ABLE TO DRIVE NORMALLY. IN ADDITION, THE VEHICLE FAILED TO ACCELERATE. THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER WHERE IT WAS DIAGNOSED THAT THE SHIFTER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT ALSO MENTIONED THAT THE FAILURE OCCURRED ON ANOTHER OCCASION AND THE SHIFTER WAS REPROGRAMMED. THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS APPROXIMATELY 15,000.
Mfg Campaign: 11289840
Recall Date: Dec 18, 2019
Chrysler (fca Us, Llc)
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. THE CONTACT STATED THAT THE SHIFTER FAILED AND THE VEHICLE STALLED. IN ADDITION, ALL THE WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS RESTARTED AND WAS ABLE TO DRIVE NORMALLY. IN ADDITION, THE VEHICLE FAILED TO ACCELERATE. THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER WHERE IT WAS DIAGNOSED THAT THE SHIFTER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT ALSO MENTIONED THAT THE FAILURE OCCURRED ON ANOTHER OCCASION AND THE SHIFTER WAS REPROGRAMMED. THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS APPROXIMATELY 15,000.
Corrective Action:
TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. THE CONTACT STATED THAT THE SHIFTER FAILED AND THE VEHICLE STALLED. IN ADDITION, ALL THE WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS RESTARTED AND WAS ABLE TO DRIVE NORMALLY. IN ADDITION, THE VEHICLE FAILED TO ACCELERATE. THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER WHERE IT WAS DIAGNOSED THAT THE SHIFTER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT ALSO MENTIONED THAT THE FAILURE OCCURRED ON ANOTHER OCCASION AND THE SHIFTER WAS REPROGRAMMED. THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS APPROXIMATELY 15,000.
Additional Notes:
TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. THE CONTACT STATED THAT THE SHIFTER FAILED AND THE VEHICLE STALLED. IN ADDITION, ALL THE WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS RESTARTED AND WAS ABLE TO DRIVE NORMALLY. IN ADDITION, THE VEHICLE FAILED TO ACCELERATE. THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER WHERE IT WAS DIAGNOSED THAT THE SHIFTER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT ALSO MENTIONED THAT THE FAILURE OCCURRED ON ANOTHER OCCASION AND THE SHIFTER WAS REPROGRAMMED. THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS APPROXIMATELY 15,000.
Mfg Campaign: 11289840
Recall Date: Dec 18, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
WHEN STARTING VEHICLE A "SERVICE SHIFTER" NOTIFICATION APPEARS ON DASH AND ALL LIGHTS BY SHIFTER ILLUMINATE, IN ORDER TO RESET YOU HAVE TO SHUT VEHICLE OFF AND RESTART AND THEN IT MAY OR MAY NOT DO IT NEXT TIME YOU START VEHICLE, IT DOES NOT SEEM TO STOP YOU FROM SHIFTING VEHICLE INTO DESIRED GEAR HOWEVER IS DEFINITELY SOMETHING THAT NEEDS TO BE COVERED UNDER A SAFETY RECALL. MY JEEP IS CURRENTLY IN SHOP FOR REPAIR, THEY CALLED ME AND TOLD ME THE BEZEL AND WIRING HARNESS HAVE TO BE REPLACED PER A BULLETIN THAT IS CURRENTLY OUT BUT I HAVE TO PAY $100 FOR MY EXTENDED WARRANTY TO COVER REPAIR. THIS SHOULD BE A RECALL DUE TO THE FACT THAT IT IS HAPPENING TO SO MANY PEOPLE AND IS NOT SOMETHING THAT SHOULD BE HAPPENING.
Corrective Action:
WHEN STARTING VEHICLE A "SERVICE SHIFTER" NOTIFICATION APPEARS ON DASH AND ALL LIGHTS BY SHIFTER ILLUMINATE, IN ORDER TO RESET YOU HAVE TO SHUT VEHICLE OFF AND RESTART AND THEN IT MAY OR MAY NOT DO IT NEXT TIME YOU START VEHICLE, IT DOES NOT SEEM TO STOP YOU FROM SHIFTING VEHICLE INTO DESIRED GEAR HOWEVER IS DEFINITELY SOMETHING THAT NEEDS TO BE COVERED UNDER A SAFETY RECALL. MY JEEP IS CURRENTLY IN SHOP FOR REPAIR, THEY CALLED ME AND TOLD ME THE BEZEL AND WIRING HARNESS HAVE TO BE REPLACED PER A BULLETIN THAT IS CURRENTLY OUT BUT I HAVE TO PAY $100 FOR MY EXTENDED WARRANTY TO COVER REPAIR. THIS SHOULD BE A RECALL DUE TO THE FACT THAT IT IS HAPPENING TO SO MANY PEOPLE AND IS NOT SOMETHING THAT SHOULD BE HAPPENING.
Additional Notes:
WHEN STARTING VEHICLE A "SERVICE SHIFTER" NOTIFICATION APPEARS ON DASH AND ALL LIGHTS BY SHIFTER ILLUMINATE, IN ORDER TO RESET YOU HAVE TO SHUT VEHICLE OFF AND RESTART AND THEN IT MAY OR MAY NOT DO IT NEXT TIME YOU START VEHICLE, IT DOES NOT SEEM TO STOP YOU FROM SHIFTING VEHICLE INTO DESIRED GEAR HOWEVER IS DEFINITELY SOMETHING THAT NEEDS TO BE COVERED UNDER A SAFETY RECALL. MY JEEP IS CURRENTLY IN SHOP FOR REPAIR, THEY CALLED ME AND TOLD ME THE BEZEL AND WIRING HARNESS HAVE TO BE REPLACED PER A BULLETIN THAT IS CURRENTLY OUT BUT I HAVE TO PAY $100 FOR MY EXTENDED WARRANTY TO COVER REPAIR. THIS SHOULD BE A RECALL DUE TO THE FACT THAT IT IS HAPPENING TO SO MANY PEOPLE AND IS NOT SOMETHING THAT SHOULD BE HAPPENING.
Mfg Campaign: 11289606
Recall Date: Dec 17, 2019
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