Complaints & Recalls
Official Safety Recalls - Important!
10 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2017-2019 Jeep Cherokee vehicles. The power transfer unit (PTU) may become damaged and disengage the transmission and differential, resulting in a loss of drive power and/or loss of park function.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: 01C
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2016-2017 Jeep Cherokee vehicles. The power transfer unit (PTU) may become damaged and disengage the transmission and differential, resulting in a loss of drive power or loss of park function.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 45A
Recall Date: Apr 27, 2023
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2017 Jeep Cherokee vehicles equipped with a two-speed Power Transfer Unit (PTU). Relative movement in the Power Transfer Unit (PTU) between the differential input splines and the transmission output shaft may cause some input spline teeth to wear off, which may eventually cause a loss of engagement between the transmission and the differential inside the PTU. If this occurs, power cannot be transferred between the front wheels and the transmission which results in a loss of drive while the vehicle is in motion and a loss of the Park function while stationary.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: W47
Recall Date: Jun 11, 2020
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U49,U59-U65,U68,U73
Recall Date: May 17, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017-2018 Jeep Cherokee vehicles. The tire and rim size information required to be on the Certification label was omitted during manufacturing, which may result in an incorrect tire and rim combination being installed on the vehicle. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 110, "Tire Selection and Rims."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: T53
Recall Date: Aug 31, 2017
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain model year 2017 Jeep Cherokee vehicles manufactured October 13, 2016, to October 17, 2016. Improper welds on the driver's knee air bag inflator may prevent the air bag from properly inflating.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: S84
Recall Date: Nov 2, 2016
Consumer Complaints
1.8K ComplaintsChrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
AT 15,000 MILES MY SERVICE SHIFTER LIGHT WOULD TURN ON. I HAVE TO PULL OVER, PUT THE VEHICLE IN PARK AND SHUT OFF THE VEHICLE. THIS HAPPENS AT LEAST ONCE A MONTH. WHEN I CALLED THE DEALERSHIP THEY SAID THERE WAS NOTHING THEY COULD DO ABOUT IT IF THE LIGHT WASN'T ACTIVELY ON.
Corrective Action:
AT 15,000 MILES MY SERVICE SHIFTER LIGHT WOULD TURN ON. I HAVE TO PULL OVER, PUT THE VEHICLE IN PARK AND SHUT OFF THE VEHICLE. THIS HAPPENS AT LEAST ONCE A MONTH. WHEN I CALLED THE DEALERSHIP THEY SAID THERE WAS NOTHING THEY COULD DO ABOUT IT IF THE LIGHT WASN'T ACTIVELY ON.
Additional Notes:
AT 15,000 MILES MY SERVICE SHIFTER LIGHT WOULD TURN ON. I HAVE TO PULL OVER, PUT THE VEHICLE IN PARK AND SHUT OFF THE VEHICLE. THIS HAPPENS AT LEAST ONCE A MONTH. WHEN I CALLED THE DEALERSHIP THEY SAID THERE WAS NOTHING THEY COULD DO ABOUT IT IF THE LIGHT WASN'T ACTIVELY ON.
Mfg Campaign: 11307562
Recall Date: Feb 6, 2020
Chrysler (fca Us, Llc)
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
AT 15,000 MILES MY SERVICE SHIFTER LIGHT WOULD TURN ON. I HAVE TO PULL OVER, PUT THE VEHICLE IN PARK AND SHUT OFF THE VEHICLE. THIS HAPPENS AT LEAST ONCE A MONTH. WHEN I CALLED THE DEALERSHIP THEY SAID THERE WAS NOTHING THEY COULD DO ABOUT IT IF THE LIGHT WASN'T ACTIVELY ON.
Corrective Action:
AT 15,000 MILES MY SERVICE SHIFTER LIGHT WOULD TURN ON. I HAVE TO PULL OVER, PUT THE VEHICLE IN PARK AND SHUT OFF THE VEHICLE. THIS HAPPENS AT LEAST ONCE A MONTH. WHEN I CALLED THE DEALERSHIP THEY SAID THERE WAS NOTHING THEY COULD DO ABOUT IT IF THE LIGHT WASN'T ACTIVELY ON.
Additional Notes:
AT 15,000 MILES MY SERVICE SHIFTER LIGHT WOULD TURN ON. I HAVE TO PULL OVER, PUT THE VEHICLE IN PARK AND SHUT OFF THE VEHICLE. THIS HAPPENS AT LEAST ONCE A MONTH. WHEN I CALLED THE DEALERSHIP THEY SAID THERE WAS NOTHING THEY COULD DO ABOUT IT IF THE LIGHT WASN'T ACTIVELY ON.
Mfg Campaign: 11307562
Recall Date: Feb 6, 2020
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT AN UNDISCLOSED SPEED, THE GEAR SHIFTER WARNING LIGHT ILLUMINATED AND THE VEHICLE STALLED. THE CONTACT PULLED OVER AND ATTEMPTED TO RESTART VEHICLE. SEVERAL WARNING LIGHTS ON THE INSTRUMENT PANEL BECAME ILLUMINATED. THE CONTACT WAS UNABLE TO RESTART THE VEHICLE. THE CONTACT STATED THAT THE IT SEEMED AS IF THE VEHICLE WAS OUT OF FUEL EVEN THOUGH THE FUEL TANK WAS FULL. THE VEHICLE WAS TOWED TO GRIFFIN MOTORS COMPANY 11031 PERRY HWY, MEADVILLE, PA 16335 (814) 336-2161, WHERE A DIAGNOSTIC TEST WAS STILL PENDING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED NOR NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 21,000. THE VIN WAS NOT AVAILABLE.
Corrective Action:
TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT AN UNDISCLOSED SPEED, THE GEAR SHIFTER WARNING LIGHT ILLUMINATED AND THE VEHICLE STALLED. THE CONTACT PULLED OVER AND ATTEMPTED TO RESTART VEHICLE. SEVERAL WARNING LIGHTS ON THE INSTRUMENT PANEL BECAME ILLUMINATED. THE CONTACT WAS UNABLE TO RESTART THE VEHICLE. THE CONTACT STATED THAT THE IT SEEMED AS IF THE VEHICLE WAS OUT OF FUEL EVEN THOUGH THE FUEL TANK WAS FULL. THE VEHICLE WAS TOWED TO GRIFFIN MOTORS COMPANY 11031 PERRY HWY, MEADVILLE, PA 16335 (814) 336-2161, WHERE A DIAGNOSTIC TEST WAS STILL PENDING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED NOR NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 21,000. THE VIN WAS NOT AVAILABLE.
Additional Notes:
TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT AN UNDISCLOSED SPEED, THE GEAR SHIFTER WARNING LIGHT ILLUMINATED AND THE VEHICLE STALLED. THE CONTACT PULLED OVER AND ATTEMPTED TO RESTART VEHICLE. SEVERAL WARNING LIGHTS ON THE INSTRUMENT PANEL BECAME ILLUMINATED. THE CONTACT WAS UNABLE TO RESTART THE VEHICLE. THE CONTACT STATED THAT THE IT SEEMED AS IF THE VEHICLE WAS OUT OF FUEL EVEN THOUGH THE FUEL TANK WAS FULL. THE VEHICLE WAS TOWED TO GRIFFIN MOTORS COMPANY 11031 PERRY HWY, MEADVILLE, PA 16335 (814) 336-2161, WHERE A DIAGNOSTIC TEST WAS STILL PENDING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED NOR NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 21,000. THE VIN WAS NOT AVAILABLE.
Mfg Campaign: 11307194
Recall Date: Feb 5, 2020
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT AN UNDISCLOSED SPEED, THE GEAR SHIFTER WARNING LIGHT ILLUMINATED AND THE VEHICLE STALLED. THE CONTACT PULLED OVER AND ATTEMPTED TO RESTART VEHICLE. SEVERAL WARNING LIGHTS ON THE INSTRUMENT PANEL BECAME ILLUMINATED. THE CONTACT WAS UNABLE TO RESTART THE VEHICLE. THE CONTACT STATED THAT THE IT SEEMED AS IF THE VEHICLE WAS OUT OF FUEL EVEN THOUGH THE FUEL TANK WAS FULL. THE VEHICLE WAS TOWED TO GRIFFIN MOTORS COMPANY 11031 PERRY HWY, MEADVILLE, PA 16335 (814) 336-2161, WHERE A DIAGNOSTIC TEST WAS STILL PENDING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED NOR NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 21,000. THE VIN WAS NOT AVAILABLE.
Corrective Action:
TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT AN UNDISCLOSED SPEED, THE GEAR SHIFTER WARNING LIGHT ILLUMINATED AND THE VEHICLE STALLED. THE CONTACT PULLED OVER AND ATTEMPTED TO RESTART VEHICLE. SEVERAL WARNING LIGHTS ON THE INSTRUMENT PANEL BECAME ILLUMINATED. THE CONTACT WAS UNABLE TO RESTART THE VEHICLE. THE CONTACT STATED THAT THE IT SEEMED AS IF THE VEHICLE WAS OUT OF FUEL EVEN THOUGH THE FUEL TANK WAS FULL. THE VEHICLE WAS TOWED TO GRIFFIN MOTORS COMPANY 11031 PERRY HWY, MEADVILLE, PA 16335 (814) 336-2161, WHERE A DIAGNOSTIC TEST WAS STILL PENDING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED NOR NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 21,000. THE VIN WAS NOT AVAILABLE.
Additional Notes:
TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT AN UNDISCLOSED SPEED, THE GEAR SHIFTER WARNING LIGHT ILLUMINATED AND THE VEHICLE STALLED. THE CONTACT PULLED OVER AND ATTEMPTED TO RESTART VEHICLE. SEVERAL WARNING LIGHTS ON THE INSTRUMENT PANEL BECAME ILLUMINATED. THE CONTACT WAS UNABLE TO RESTART THE VEHICLE. THE CONTACT STATED THAT THE IT SEEMED AS IF THE VEHICLE WAS OUT OF FUEL EVEN THOUGH THE FUEL TANK WAS FULL. THE VEHICLE WAS TOWED TO GRIFFIN MOTORS COMPANY 11031 PERRY HWY, MEADVILLE, PA 16335 (814) 336-2161, WHERE A DIAGNOSTIC TEST WAS STILL PENDING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED NOR NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 21,000. THE VIN WAS NOT AVAILABLE.
Mfg Campaign: 11307194
Recall Date: Feb 5, 2020
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
WHILE DRIVING I GOT A 'SERVICE SHIFTER ' MESSAGE AND ALL THE LIGHTS ON MY SHIFTER WERE LIT UP. I PULLED OVER TURNED THE CAR OFF AND IT WENT AWAY. IT HAPPEND AGAIN AFTER MY OIL CHANGE AT THE DEALERSHIP. IT GOES AWAY AFTER I RESTART THE CAR BUT SEEMS TO BE A SAFETY PROBLEM BUT THE DEALERSHIP DIDN'T THINK SO. NO MESSAGE OR LIGHTS AFTER I RESTART BUT IT HAS HAPPENED MORE THAN ONCE.
Corrective Action:
WHILE DRIVING I GOT A 'SERVICE SHIFTER ' MESSAGE AND ALL THE LIGHTS ON MY SHIFTER WERE LIT UP. I PULLED OVER TURNED THE CAR OFF AND IT WENT AWAY. IT HAPPEND AGAIN AFTER MY OIL CHANGE AT THE DEALERSHIP. IT GOES AWAY AFTER I RESTART THE CAR BUT SEEMS TO BE A SAFETY PROBLEM BUT THE DEALERSHIP DIDN'T THINK SO. NO MESSAGE OR LIGHTS AFTER I RESTART BUT IT HAS HAPPENED MORE THAN ONCE.
Additional Notes:
WHILE DRIVING I GOT A 'SERVICE SHIFTER ' MESSAGE AND ALL THE LIGHTS ON MY SHIFTER WERE LIT UP. I PULLED OVER TURNED THE CAR OFF AND IT WENT AWAY. IT HAPPEND AGAIN AFTER MY OIL CHANGE AT THE DEALERSHIP. IT GOES AWAY AFTER I RESTART THE CAR BUT SEEMS TO BE A SAFETY PROBLEM BUT THE DEALERSHIP DIDN'T THINK SO. NO MESSAGE OR LIGHTS AFTER I RESTART BUT IT HAS HAPPENED MORE THAN ONCE.
Mfg Campaign: 11306900
Recall Date: Feb 4, 2020
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
WHILE DRIVING I GOT A 'SERVICE SHIFTER ' MESSAGE AND ALL THE LIGHTS ON MY SHIFTER WERE LIT UP. I PULLED OVER TURNED THE CAR OFF AND IT WENT AWAY. IT HAPPEND AGAIN AFTER MY OIL CHANGE AT THE DEALERSHIP. IT GOES AWAY AFTER I RESTART THE CAR BUT SEEMS TO BE A SAFETY PROBLEM BUT THE DEALERSHIP DIDN'T THINK SO. NO MESSAGE OR LIGHTS AFTER I RESTART BUT IT HAS HAPPENED MORE THAN ONCE.
Corrective Action:
WHILE DRIVING I GOT A 'SERVICE SHIFTER ' MESSAGE AND ALL THE LIGHTS ON MY SHIFTER WERE LIT UP. I PULLED OVER TURNED THE CAR OFF AND IT WENT AWAY. IT HAPPEND AGAIN AFTER MY OIL CHANGE AT THE DEALERSHIP. IT GOES AWAY AFTER I RESTART THE CAR BUT SEEMS TO BE A SAFETY PROBLEM BUT THE DEALERSHIP DIDN'T THINK SO. NO MESSAGE OR LIGHTS AFTER I RESTART BUT IT HAS HAPPENED MORE THAN ONCE.
Additional Notes:
WHILE DRIVING I GOT A 'SERVICE SHIFTER ' MESSAGE AND ALL THE LIGHTS ON MY SHIFTER WERE LIT UP. I PULLED OVER TURNED THE CAR OFF AND IT WENT AWAY. IT HAPPEND AGAIN AFTER MY OIL CHANGE AT THE DEALERSHIP. IT GOES AWAY AFTER I RESTART THE CAR BUT SEEMS TO BE A SAFETY PROBLEM BUT THE DEALERSHIP DIDN'T THINK SO. NO MESSAGE OR LIGHTS AFTER I RESTART BUT IT HAS HAPPENED MORE THAN ONCE.
Mfg Campaign: 11306900
Recall Date: Feb 4, 2020
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I PURCHASED MY JEEP BACK IN APRIL 2019 AND I HAVE BEEN AN ISSUE WITH THE GEAR SHIFT ALMOST EVERY SINGLE MONTH TO CURRENT. MY CAR WILL LITERALLY SHUT OFF IN THE MIDDLE OF THE ROAD AND WILL READ "SERVICE SHIFT GEAR". I HAVE TO PUT THE CAR IN PARK AND TURN IT OFF, WAIT A COUPLE OF MINUTES FOR IT TO CRANK BACK UP AND THE THE MESSAGE GOES AWAY. THIS IS EXTREMELY DANGEROUS BECAUSE RECENTLY THIS HAPPENED TO ME WHILE DRIVING DOWN THE HIGHWAY! I DO NOT UNDERSTAND WHY THIS IS NOT A RECALL AND I HAVE LOOKED THIS ISSUE UP AND THERE ARE SEVERAL OTHER PEOPLE WHO ARE EXPERIENCING THIS SAME PROBLEM. I HAVE NOT BEEN ABLE TO GET HELP FROM THE DEALERSHIPS. NOTHING SPECIFICALLY HAPPENS WHEN THE CAR SHUTS OFF IT WILL JUST DO IT RANDOMLY.
Corrective Action:
I PURCHASED MY JEEP BACK IN APRIL 2019 AND I HAVE BEEN AN ISSUE WITH THE GEAR SHIFT ALMOST EVERY SINGLE MONTH TO CURRENT. MY CAR WILL LITERALLY SHUT OFF IN THE MIDDLE OF THE ROAD AND WILL READ "SERVICE SHIFT GEAR". I HAVE TO PUT THE CAR IN PARK AND TURN IT OFF, WAIT A COUPLE OF MINUTES FOR IT TO CRANK BACK UP AND THE THE MESSAGE GOES AWAY. THIS IS EXTREMELY DANGEROUS BECAUSE RECENTLY THIS HAPPENED TO ME WHILE DRIVING DOWN THE HIGHWAY! I DO NOT UNDERSTAND WHY THIS IS NOT A RECALL AND I HAVE LOOKED THIS ISSUE UP AND THERE ARE SEVERAL OTHER PEOPLE WHO ARE EXPERIENCING THIS SAME PROBLEM. I HAVE NOT BEEN ABLE TO GET HELP FROM THE DEALERSHIPS. NOTHING SPECIFICALLY HAPPENS WHEN THE CAR SHUTS OFF IT WILL JUST DO IT RANDOMLY.
Additional Notes:
I PURCHASED MY JEEP BACK IN APRIL 2019 AND I HAVE BEEN AN ISSUE WITH THE GEAR SHIFT ALMOST EVERY SINGLE MONTH TO CURRENT. MY CAR WILL LITERALLY SHUT OFF IN THE MIDDLE OF THE ROAD AND WILL READ "SERVICE SHIFT GEAR". I HAVE TO PUT THE CAR IN PARK AND TURN IT OFF, WAIT A COUPLE OF MINUTES FOR IT TO CRANK BACK UP AND THE THE MESSAGE GOES AWAY. THIS IS EXTREMELY DANGEROUS BECAUSE RECENTLY THIS HAPPENED TO ME WHILE DRIVING DOWN THE HIGHWAY! I DO NOT UNDERSTAND WHY THIS IS NOT A RECALL AND I HAVE LOOKED THIS ISSUE UP AND THERE ARE SEVERAL OTHER PEOPLE WHO ARE EXPERIENCING THIS SAME PROBLEM. I HAVE NOT BEEN ABLE TO GET HELP FROM THE DEALERSHIPS. NOTHING SPECIFICALLY HAPPENS WHEN THE CAR SHUTS OFF IT WILL JUST DO IT RANDOMLY.
Mfg Campaign: 11306935
Recall Date: Feb 4, 2020
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I PURCHASED MY JEEP BACK IN APRIL 2019 AND I HAVE BEEN AN ISSUE WITH THE GEAR SHIFT ALMOST EVERY SINGLE MONTH TO CURRENT. MY CAR WILL LITERALLY SHUT OFF IN THE MIDDLE OF THE ROAD AND WILL READ "SERVICE SHIFT GEAR". I HAVE TO PUT THE CAR IN PARK AND TURN IT OFF, WAIT A COUPLE OF MINUTES FOR IT TO CRANK BACK UP AND THE THE MESSAGE GOES AWAY. THIS IS EXTREMELY DANGEROUS BECAUSE RECENTLY THIS HAPPENED TO ME WHILE DRIVING DOWN THE HIGHWAY! I DO NOT UNDERSTAND WHY THIS IS NOT A RECALL AND I HAVE LOOKED THIS ISSUE UP AND THERE ARE SEVERAL OTHER PEOPLE WHO ARE EXPERIENCING THIS SAME PROBLEM. I HAVE NOT BEEN ABLE TO GET HELP FROM THE DEALERSHIPS. NOTHING SPECIFICALLY HAPPENS WHEN THE CAR SHUTS OFF IT WILL JUST DO IT RANDOMLY.
Corrective Action:
I PURCHASED MY JEEP BACK IN APRIL 2019 AND I HAVE BEEN AN ISSUE WITH THE GEAR SHIFT ALMOST EVERY SINGLE MONTH TO CURRENT. MY CAR WILL LITERALLY SHUT OFF IN THE MIDDLE OF THE ROAD AND WILL READ "SERVICE SHIFT GEAR". I HAVE TO PUT THE CAR IN PARK AND TURN IT OFF, WAIT A COUPLE OF MINUTES FOR IT TO CRANK BACK UP AND THE THE MESSAGE GOES AWAY. THIS IS EXTREMELY DANGEROUS BECAUSE RECENTLY THIS HAPPENED TO ME WHILE DRIVING DOWN THE HIGHWAY! I DO NOT UNDERSTAND WHY THIS IS NOT A RECALL AND I HAVE LOOKED THIS ISSUE UP AND THERE ARE SEVERAL OTHER PEOPLE WHO ARE EXPERIENCING THIS SAME PROBLEM. I HAVE NOT BEEN ABLE TO GET HELP FROM THE DEALERSHIPS. NOTHING SPECIFICALLY HAPPENS WHEN THE CAR SHUTS OFF IT WILL JUST DO IT RANDOMLY.
Additional Notes:
I PURCHASED MY JEEP BACK IN APRIL 2019 AND I HAVE BEEN AN ISSUE WITH THE GEAR SHIFT ALMOST EVERY SINGLE MONTH TO CURRENT. MY CAR WILL LITERALLY SHUT OFF IN THE MIDDLE OF THE ROAD AND WILL READ "SERVICE SHIFT GEAR". I HAVE TO PUT THE CAR IN PARK AND TURN IT OFF, WAIT A COUPLE OF MINUTES FOR IT TO CRANK BACK UP AND THE THE MESSAGE GOES AWAY. THIS IS EXTREMELY DANGEROUS BECAUSE RECENTLY THIS HAPPENED TO ME WHILE DRIVING DOWN THE HIGHWAY! I DO NOT UNDERSTAND WHY THIS IS NOT A RECALL AND I HAVE LOOKED THIS ISSUE UP AND THERE ARE SEVERAL OTHER PEOPLE WHO ARE EXPERIENCING THIS SAME PROBLEM. I HAVE NOT BEEN ABLE TO GET HELP FROM THE DEALERSHIPS. NOTHING SPECIFICALLY HAPPENS WHEN THE CAR SHUTS OFF IT WILL JUST DO IT RANDOMLY.
Mfg Campaign: 11306935
Recall Date: Feb 4, 2020
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
2017 JEEP CHEROKEE SERVICE SHIFTER LIGHT STARTED COMING ON RANDOMLY AT 28,000 MILES. USUALLY TURNING OFF THE CAR AND CRANKING IT BACK UP WOULD MAKE THE SERVICE SHIFTER LIGHT GO AWAY. NOW AFTER ONLY OWNING THE CAR FOR 2 YEARS IT IS STARTING TO SHIFT OUT OF GEAR AND THE SERVICE SHIFTER LIGHT STAYS ON MOST OF THE TIME. SOMETIMES DRIVING DOWN THE ROAD AND THE SHIFTER LIGHT WILL POP ON OUT OF NOWHERE. IN THE TWO YEARS I'VE OWNED IT I'VE ONLY PUT 20,000 MILES ON IT. LEFT THE DEALERSHIP TODAY TO FIND OUT THIS PART IS NOT COVERED IN THE POWERTRAIN WARRANTY. I'VE GOTTEN ONE QUOTE FOR $800 TO REPLACE THE SHIFTER BEZEL AND WIRING HARNESS. THIS IS A 2017 WITH ONLY 40,000 MILES. ALL OVER THE INTERNET JEEP OWNERS TELL OF AN IDENTICAL STORY WITH THEIR JEEPS. JEEP NEEDS TO OWN UP TO THIS BEING A FAULTY PART. I SHOULD NOT HAVE TO SPEND THIS MUCH MONEY TO FIX A FAULTY PART. WILL NEVER BUY A JEEP AGAIN
Corrective Action:
2017 JEEP CHEROKEE SERVICE SHIFTER LIGHT STARTED COMING ON RANDOMLY AT 28,000 MILES. USUALLY TURNING OFF THE CAR AND CRANKING IT BACK UP WOULD MAKE THE SERVICE SHIFTER LIGHT GO AWAY. NOW AFTER ONLY OWNING THE CAR FOR 2 YEARS IT IS STARTING TO SHIFT OUT OF GEAR AND THE SERVICE SHIFTER LIGHT STAYS ON MOST OF THE TIME. SOMETIMES DRIVING DOWN THE ROAD AND THE SHIFTER LIGHT WILL POP ON OUT OF NOWHERE. IN THE TWO YEARS I'VE OWNED IT I'VE ONLY PUT 20,000 MILES ON IT. LEFT THE DEALERSHIP TODAY TO FIND OUT THIS PART IS NOT COVERED IN THE POWERTRAIN WARRANTY. I'VE GOTTEN ONE QUOTE FOR $800 TO REPLACE THE SHIFTER BEZEL AND WIRING HARNESS. THIS IS A 2017 WITH ONLY 40,000 MILES. ALL OVER THE INTERNET JEEP OWNERS TELL OF AN IDENTICAL STORY WITH THEIR JEEPS. JEEP NEEDS TO OWN UP TO THIS BEING A FAULTY PART. I SHOULD NOT HAVE TO SPEND THIS MUCH MONEY TO FIX A FAULTY PART. WILL NEVER BUY A JEEP AGAIN
Additional Notes:
2017 JEEP CHEROKEE SERVICE SHIFTER LIGHT STARTED COMING ON RANDOMLY AT 28,000 MILES. USUALLY TURNING OFF THE CAR AND CRANKING IT BACK UP WOULD MAKE THE SERVICE SHIFTER LIGHT GO AWAY. NOW AFTER ONLY OWNING THE CAR FOR 2 YEARS IT IS STARTING TO SHIFT OUT OF GEAR AND THE SERVICE SHIFTER LIGHT STAYS ON MOST OF THE TIME. SOMETIMES DRIVING DOWN THE ROAD AND THE SHIFTER LIGHT WILL POP ON OUT OF NOWHERE. IN THE TWO YEARS I'VE OWNED IT I'VE ONLY PUT 20,000 MILES ON IT. LEFT THE DEALERSHIP TODAY TO FIND OUT THIS PART IS NOT COVERED IN THE POWERTRAIN WARRANTY. I'VE GOTTEN ONE QUOTE FOR $800 TO REPLACE THE SHIFTER BEZEL AND WIRING HARNESS. THIS IS A 2017 WITH ONLY 40,000 MILES. ALL OVER THE INTERNET JEEP OWNERS TELL OF AN IDENTICAL STORY WITH THEIR JEEPS. JEEP NEEDS TO OWN UP TO THIS BEING A FAULTY PART. I SHOULD NOT HAVE TO SPEND THIS MUCH MONEY TO FIX A FAULTY PART. WILL NEVER BUY A JEEP AGAIN
Mfg Campaign: 11306751
Recall Date: Feb 3, 2020
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THE SERVICE SHIFTER WARNING HAS COME ON MULTIPLE TIMES OVER THE PAST YEAR. WE HAVE TAKEN IT TO THE DEALER AND HAVE BEEN TOLD THEY CAN NOT FIND ANYTHING WRONG. THIS HAS HAPPENED WHILE DRIVING AT RANDOM SPEEDS AND DRIVING CONDITIONS. IT IS NOW HAPPENING EVERY TIME THE JEEP IS DRIVEN, SOMETIMES BEFORE WE EVEN GET TO THE END OF THE DRIVEWAY.
Corrective Action:
THE SERVICE SHIFTER WARNING HAS COME ON MULTIPLE TIMES OVER THE PAST YEAR. WE HAVE TAKEN IT TO THE DEALER AND HAVE BEEN TOLD THEY CAN NOT FIND ANYTHING WRONG. THIS HAS HAPPENED WHILE DRIVING AT RANDOM SPEEDS AND DRIVING CONDITIONS. IT IS NOW HAPPENING EVERY TIME THE JEEP IS DRIVEN, SOMETIMES BEFORE WE EVEN GET TO THE END OF THE DRIVEWAY.
Additional Notes:
THE SERVICE SHIFTER WARNING HAS COME ON MULTIPLE TIMES OVER THE PAST YEAR. WE HAVE TAKEN IT TO THE DEALER AND HAVE BEEN TOLD THEY CAN NOT FIND ANYTHING WRONG. THIS HAS HAPPENED WHILE DRIVING AT RANDOM SPEEDS AND DRIVING CONDITIONS. IT IS NOW HAPPENING EVERY TIME THE JEEP IS DRIVEN, SOMETIMES BEFORE WE EVEN GET TO THE END OF THE DRIVEWAY.
Mfg Campaign: 11306792
Recall Date: Feb 3, 2020
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
THE SERVICE SHIFTER WARNING HAS COME ON MULTIPLE TIMES OVER THE PAST YEAR. WE HAVE TAKEN IT TO THE DEALER AND HAVE BEEN TOLD THEY CAN NOT FIND ANYTHING WRONG. THIS HAS HAPPENED WHILE DRIVING AT RANDOM SPEEDS AND DRIVING CONDITIONS. IT IS NOW HAPPENING EVERY TIME THE JEEP IS DRIVEN, SOMETIMES BEFORE WE EVEN GET TO THE END OF THE DRIVEWAY.
Corrective Action:
THE SERVICE SHIFTER WARNING HAS COME ON MULTIPLE TIMES OVER THE PAST YEAR. WE HAVE TAKEN IT TO THE DEALER AND HAVE BEEN TOLD THEY CAN NOT FIND ANYTHING WRONG. THIS HAS HAPPENED WHILE DRIVING AT RANDOM SPEEDS AND DRIVING CONDITIONS. IT IS NOW HAPPENING EVERY TIME THE JEEP IS DRIVEN, SOMETIMES BEFORE WE EVEN GET TO THE END OF THE DRIVEWAY.
Additional Notes:
THE SERVICE SHIFTER WARNING HAS COME ON MULTIPLE TIMES OVER THE PAST YEAR. WE HAVE TAKEN IT TO THE DEALER AND HAVE BEEN TOLD THEY CAN NOT FIND ANYTHING WRONG. THIS HAS HAPPENED WHILE DRIVING AT RANDOM SPEEDS AND DRIVING CONDITIONS. IT IS NOW HAPPENING EVERY TIME THE JEEP IS DRIVEN, SOMETIMES BEFORE WE EVEN GET TO THE END OF THE DRIVEWAY.
Mfg Campaign: 11306792
Recall Date: Feb 3, 2020
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
THE SERVICE SHIFTER WARNING HAS COME ON MULTIPLE TIMES OVER THE PAST YEAR. WE HAVE TAKEN IT TO THE DEALER AND HAVE BEEN TOLD THEY CAN NOT FIND ANYTHING WRONG. THIS HAS HAPPENED WHILE DRIVING AT RANDOM SPEEDS AND DRIVING CONDITIONS. IT IS NOW HAPPENING EVERY TIME THE JEEP IS DRIVEN, SOMETIMES BEFORE WE EVEN GET TO THE END OF THE DRIVEWAY.
Corrective Action:
THE SERVICE SHIFTER WARNING HAS COME ON MULTIPLE TIMES OVER THE PAST YEAR. WE HAVE TAKEN IT TO THE DEALER AND HAVE BEEN TOLD THEY CAN NOT FIND ANYTHING WRONG. THIS HAS HAPPENED WHILE DRIVING AT RANDOM SPEEDS AND DRIVING CONDITIONS. IT IS NOW HAPPENING EVERY TIME THE JEEP IS DRIVEN, SOMETIMES BEFORE WE EVEN GET TO THE END OF THE DRIVEWAY.
Additional Notes:
THE SERVICE SHIFTER WARNING HAS COME ON MULTIPLE TIMES OVER THE PAST YEAR. WE HAVE TAKEN IT TO THE DEALER AND HAVE BEEN TOLD THEY CAN NOT FIND ANYTHING WRONG. THIS HAS HAPPENED WHILE DRIVING AT RANDOM SPEEDS AND DRIVING CONDITIONS. IT IS NOW HAPPENING EVERY TIME THE JEEP IS DRIVEN, SOMETIMES BEFORE WE EVEN GET TO THE END OF THE DRIVEWAY.
Mfg Campaign: 11306792
Recall Date: Feb 3, 2020
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
"SERVICE SHIFTER" ERROR SHOWED UP ON DISPLAY WHILE DRIVING ON EXPRESSWAY. DISPLAY WAS COMPLETELY LOCKED UP AND COULDN'T CLEAR ERROR. ALL OF THE SHIFTER LIGHTS TURNED ON. HAD TO TURN ENGINE OFF AND BACK ON TO RESET.
Corrective Action:
"SERVICE SHIFTER" ERROR SHOWED UP ON DISPLAY WHILE DRIVING ON EXPRESSWAY. DISPLAY WAS COMPLETELY LOCKED UP AND COULDN'T CLEAR ERROR. ALL OF THE SHIFTER LIGHTS TURNED ON. HAD TO TURN ENGINE OFF AND BACK ON TO RESET.
Additional Notes:
"SERVICE SHIFTER" ERROR SHOWED UP ON DISPLAY WHILE DRIVING ON EXPRESSWAY. DISPLAY WAS COMPLETELY LOCKED UP AND COULDN'T CLEAR ERROR. ALL OF THE SHIFTER LIGHTS TURNED ON. HAD TO TURN ENGINE OFF AND BACK ON TO RESET.
Mfg Campaign: 11306489
Recall Date: Feb 1, 2020
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
VEHICLE WAS STATIONARY - I STARTED VEHICLE THIS MORNING AND THE SHIFTER WAS LIT UP IN RED LIGHTS; SCARED THE HECK OUT OF ME. I TURNED CAR ON/OFF AND THE LIGHTS WERE STILL ALL RED, THEN THE DASH LIT UP WITH "SERVICE SHIFTER". LOOKING ONLINE AT CARGURUS.COM, THIS IS A KNOWN PROBLEM AND JEEP HAS NOT FIXED IT ALOT OF DEALERS DON'T EVEN KNOW WHAT IT IS! HELP
Corrective Action:
VEHICLE WAS STATIONARY - I STARTED VEHICLE THIS MORNING AND THE SHIFTER WAS LIT UP IN RED LIGHTS; SCARED THE HECK OUT OF ME. I TURNED CAR ON/OFF AND THE LIGHTS WERE STILL ALL RED, THEN THE DASH LIT UP WITH "SERVICE SHIFTER". LOOKING ONLINE AT CARGURUS.COM, THIS IS A KNOWN PROBLEM AND JEEP HAS NOT FIXED IT ALOT OF DEALERS DON'T EVEN KNOW WHAT IT IS! HELP
Additional Notes:
VEHICLE WAS STATIONARY - I STARTED VEHICLE THIS MORNING AND THE SHIFTER WAS LIT UP IN RED LIGHTS; SCARED THE HECK OUT OF ME. I TURNED CAR ON/OFF AND THE LIGHTS WERE STILL ALL RED, THEN THE DASH LIT UP WITH "SERVICE SHIFTER". LOOKING ONLINE AT CARGURUS.COM, THIS IS A KNOWN PROBLEM AND JEEP HAS NOT FIXED IT ALOT OF DEALERS DON'T EVEN KNOW WHAT IT IS! HELP
Mfg Campaign: 11303067
Recall Date: Jan 30, 2020
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
COMPLETELY SHUTS DOWN WHEN DRIVING WITH 30% OIL LIFE REMAINING WITH NO WARNING. YOU LOOSE ALL POWER STEERING AND CONTROL.
Corrective Action:
COMPLETELY SHUTS DOWN WHEN DRIVING WITH 30% OIL LIFE REMAINING WITH NO WARNING. YOU LOOSE ALL POWER STEERING AND CONTROL.
Additional Notes:
COMPLETELY SHUTS DOWN WHEN DRIVING WITH 30% OIL LIFE REMAINING WITH NO WARNING. YOU LOOSE ALL POWER STEERING AND CONTROL.
Mfg Campaign: 11306190
Recall Date: Jan 30, 2020
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
DRIVING DOWN THE RD SERVICE SHIFTER LIGHT COMES ON , THEN PULL OVER PUT CAR IN PARK THEN THE CAR JUST TURNS OFF IN THE MIDDLE OF THE RD. YOU HAVE TO CRANK AND CRANK TO GET IT STARTED BACK WHILE IN THE MIDDLE OF THE RD. I ALMOST GOT RUN OVER ON THE HIGHWAY WHERE THE SPEED LIMIT IS 65. I'M SCARED TO DRIVE MY CAR FOR THE FEAR OF CAUSING A ACCIDENT AND GETTING KILLED. I HAVE A 8 YEAR OLD DAUGHTER THAT O TRANSPORT DAILY. THIS IS A SAFETY ISSUE AND LOTS OF OTHERS ARE HAVING THIS PROBLEM WHEN I GOOGLED WHAT MY CAR IS DOING.
Corrective Action:
DRIVING DOWN THE RD SERVICE SHIFTER LIGHT COMES ON , THEN PULL OVER PUT CAR IN PARK THEN THE CAR JUST TURNS OFF IN THE MIDDLE OF THE RD. YOU HAVE TO CRANK AND CRANK TO GET IT STARTED BACK WHILE IN THE MIDDLE OF THE RD. I ALMOST GOT RUN OVER ON THE HIGHWAY WHERE THE SPEED LIMIT IS 65. I'M SCARED TO DRIVE MY CAR FOR THE FEAR OF CAUSING A ACCIDENT AND GETTING KILLED. I HAVE A 8 YEAR OLD DAUGHTER THAT O TRANSPORT DAILY. THIS IS A SAFETY ISSUE AND LOTS OF OTHERS ARE HAVING THIS PROBLEM WHEN I GOOGLED WHAT MY CAR IS DOING.
Additional Notes:
DRIVING DOWN THE RD SERVICE SHIFTER LIGHT COMES ON , THEN PULL OVER PUT CAR IN PARK THEN THE CAR JUST TURNS OFF IN THE MIDDLE OF THE RD. YOU HAVE TO CRANK AND CRANK TO GET IT STARTED BACK WHILE IN THE MIDDLE OF THE RD. I ALMOST GOT RUN OVER ON THE HIGHWAY WHERE THE SPEED LIMIT IS 65. I'M SCARED TO DRIVE MY CAR FOR THE FEAR OF CAUSING A ACCIDENT AND GETTING KILLED. I HAVE A 8 YEAR OLD DAUGHTER THAT O TRANSPORT DAILY. THIS IS A SAFETY ISSUE AND LOTS OF OTHERS ARE HAVING THIS PROBLEM WHEN I GOOGLED WHAT MY CAR IS DOING.
Mfg Campaign: 11302919
Recall Date: Jan 29, 2020
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
DRIVING DOWN THE RD SERVICE SHIFTER LIGHT COMES ON , THEN PULL OVER PUT CAR IN PARK THEN THE CAR JUST TURNS OFF IN THE MIDDLE OF THE RD. YOU HAVE TO CRANK AND CRANK TO GET IT STARTED BACK WHILE IN THE MIDDLE OF THE RD. I ALMOST GOT RUN OVER ON THE HIGHWAY WHERE THE SPEED LIMIT IS 65. I'M SCARED TO DRIVE MY CAR FOR THE FEAR OF CAUSING A ACCIDENT AND GETTING KILLED. I HAVE A 8 YEAR OLD DAUGHTER THAT O TRANSPORT DAILY. THIS IS A SAFETY ISSUE AND LOTS OF OTHERS ARE HAVING THIS PROBLEM WHEN I GOOGLED WHAT MY CAR IS DOING.
Corrective Action:
DRIVING DOWN THE RD SERVICE SHIFTER LIGHT COMES ON , THEN PULL OVER PUT CAR IN PARK THEN THE CAR JUST TURNS OFF IN THE MIDDLE OF THE RD. YOU HAVE TO CRANK AND CRANK TO GET IT STARTED BACK WHILE IN THE MIDDLE OF THE RD. I ALMOST GOT RUN OVER ON THE HIGHWAY WHERE THE SPEED LIMIT IS 65. I'M SCARED TO DRIVE MY CAR FOR THE FEAR OF CAUSING A ACCIDENT AND GETTING KILLED. I HAVE A 8 YEAR OLD DAUGHTER THAT O TRANSPORT DAILY. THIS IS A SAFETY ISSUE AND LOTS OF OTHERS ARE HAVING THIS PROBLEM WHEN I GOOGLED WHAT MY CAR IS DOING.
Additional Notes:
DRIVING DOWN THE RD SERVICE SHIFTER LIGHT COMES ON , THEN PULL OVER PUT CAR IN PARK THEN THE CAR JUST TURNS OFF IN THE MIDDLE OF THE RD. YOU HAVE TO CRANK AND CRANK TO GET IT STARTED BACK WHILE IN THE MIDDLE OF THE RD. I ALMOST GOT RUN OVER ON THE HIGHWAY WHERE THE SPEED LIMIT IS 65. I'M SCARED TO DRIVE MY CAR FOR THE FEAR OF CAUSING A ACCIDENT AND GETTING KILLED. I HAVE A 8 YEAR OLD DAUGHTER THAT O TRANSPORT DAILY. THIS IS A SAFETY ISSUE AND LOTS OF OTHERS ARE HAVING THIS PROBLEM WHEN I GOOGLED WHAT MY CAR IS DOING.
Mfg Campaign: 11302919
Recall Date: Jan 29, 2020
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
SERVICE SHIFTER MESSAGE HAS COME ON 3 TIMES. OCCURANCES 1. DRIVING ON THE HIGHWAY 2. STARTING CAR IN MY DRIVEWAY 3. STARTING CAR IN MY DRIVEWAY
Corrective Action:
SERVICE SHIFTER MESSAGE HAS COME ON 3 TIMES. OCCURANCES 1. DRIVING ON THE HIGHWAY 2. STARTING CAR IN MY DRIVEWAY 3. STARTING CAR IN MY DRIVEWAY
Additional Notes:
SERVICE SHIFTER MESSAGE HAS COME ON 3 TIMES. OCCURANCES 1. DRIVING ON THE HIGHWAY 2. STARTING CAR IN MY DRIVEWAY 3. STARTING CAR IN MY DRIVEWAY
Mfg Campaign: 11302943
Recall Date: Jan 29, 2020
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
WHILE MAKING A LEFT HANG TURN ACROSS 3 LANES OF TRAFFIC MY JEEP STOPPED ACCELERATING. THE BATTERY LIGHT ON THE DASH LIGHT UP AND THE DASH PROMPTED ME TO PUT THE VEHICLE IN PARK. AFTER BEING NARROWLY MISSED BY MULTIPLE CARS I WAS ABLE TO RESTART THE JEEP AND DRIVE OFF OF THE ROAD.
Corrective Action:
WHILE MAKING A LEFT HANG TURN ACROSS 3 LANES OF TRAFFIC MY JEEP STOPPED ACCELERATING. THE BATTERY LIGHT ON THE DASH LIGHT UP AND THE DASH PROMPTED ME TO PUT THE VEHICLE IN PARK. AFTER BEING NARROWLY MISSED BY MULTIPLE CARS I WAS ABLE TO RESTART THE JEEP AND DRIVE OFF OF THE ROAD.
Additional Notes:
WHILE MAKING A LEFT HANG TURN ACROSS 3 LANES OF TRAFFIC MY JEEP STOPPED ACCELERATING. THE BATTERY LIGHT ON THE DASH LIGHT UP AND THE DASH PROMPTED ME TO PUT THE VEHICLE IN PARK. AFTER BEING NARROWLY MISSED BY MULTIPLE CARS I WAS ABLE TO RESTART THE JEEP AND DRIVE OFF OF THE ROAD.
Mfg Campaign: 11302662
Recall Date: Jan 28, 2020
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
HAVE OWNED MY 2017 GRANITE JEEP CHEROKEE LATITUDE 3.2L V6 SUV SINCE AUGUST 2017. SEVERAL TIMES A YEAR AM INSTRUCTED BY ON SCREEN MESSAGE TO RETURN TO PARK AND THEN SHIFT TO DRIVE AGAIN. ON 01/24/20, WITH 24,000 MILES, WHEN I STARTED THE CAR A SERVICE SHIFTER MESSAGE COME UP ON MY SCREEN. IT HIGHLIGHTED ALL MY GEAR LIGHTS RED AND THE SCREEN WAS LOCKED TO SERVICE SHIFTER. I TURNED THE CAR OFF, WAITED A FEW SECONDS AND THE CAR STARTED NORMALLY. HOWEVER, IN SEARCHING FOR THE ISSUE ONLINE FOUND THAT OVER A HUNDRED JEEP OWNERS HAD A SIMILAR EXPERIENCE. SUV RECALL T52: REPROGRAM TRANSMISSION CONTROL MODULE WAS RESOLVED @ ROSEVILLE JEEP 05/01/18. SEVERAL JEEP OWNERS SAID THAT THE ISSUE RECURRED EVEN AFTER THEIR SHIFTER WAS REPLACED. PLEASE ESCALATE THIS ISSUE TO A RECALL AND INVESTIGATE WHAT MUST BE DONE TO RESOLVE THIS ISSUE SO THAT WE ARE NOT CHARGED FOR AN ISSUE THE MANUFACTURER HAS NOT BEEN ABLE TO RECTIFY.
Corrective Action:
HAVE OWNED MY 2017 GRANITE JEEP CHEROKEE LATITUDE 3.2L V6 SUV SINCE AUGUST 2017. SEVERAL TIMES A YEAR AM INSTRUCTED BY ON SCREEN MESSAGE TO RETURN TO PARK AND THEN SHIFT TO DRIVE AGAIN. ON 01/24/20, WITH 24,000 MILES, WHEN I STARTED THE CAR A SERVICE SHIFTER MESSAGE COME UP ON MY SCREEN. IT HIGHLIGHTED ALL MY GEAR LIGHTS RED AND THE SCREEN WAS LOCKED TO SERVICE SHIFTER. I TURNED THE CAR OFF, WAITED A FEW SECONDS AND THE CAR STARTED NORMALLY. HOWEVER, IN SEARCHING FOR THE ISSUE ONLINE FOUND THAT OVER A HUNDRED JEEP OWNERS HAD A SIMILAR EXPERIENCE. SUV RECALL T52: REPROGRAM TRANSMISSION CONTROL MODULE WAS RESOLVED @ ROSEVILLE JEEP 05/01/18. SEVERAL JEEP OWNERS SAID THAT THE ISSUE RECURRED EVEN AFTER THEIR SHIFTER WAS REPLACED. PLEASE ESCALATE THIS ISSUE TO A RECALL AND INVESTIGATE WHAT MUST BE DONE TO RESOLVE THIS ISSUE SO THAT WE ARE NOT CHARGED FOR AN ISSUE THE MANUFACTURER HAS NOT BEEN ABLE TO RECTIFY.
Additional Notes:
HAVE OWNED MY 2017 GRANITE JEEP CHEROKEE LATITUDE 3.2L V6 SUV SINCE AUGUST 2017. SEVERAL TIMES A YEAR AM INSTRUCTED BY ON SCREEN MESSAGE TO RETURN TO PARK AND THEN SHIFT TO DRIVE AGAIN. ON 01/24/20, WITH 24,000 MILES, WHEN I STARTED THE CAR A SERVICE SHIFTER MESSAGE COME UP ON MY SCREEN. IT HIGHLIGHTED ALL MY GEAR LIGHTS RED AND THE SCREEN WAS LOCKED TO SERVICE SHIFTER. I TURNED THE CAR OFF, WAITED A FEW SECONDS AND THE CAR STARTED NORMALLY. HOWEVER, IN SEARCHING FOR THE ISSUE ONLINE FOUND THAT OVER A HUNDRED JEEP OWNERS HAD A SIMILAR EXPERIENCE. SUV RECALL T52: REPROGRAM TRANSMISSION CONTROL MODULE WAS RESOLVED @ ROSEVILLE JEEP 05/01/18. SEVERAL JEEP OWNERS SAID THAT THE ISSUE RECURRED EVEN AFTER THEIR SHIFTER WAS REPLACED. PLEASE ESCALATE THIS ISSUE TO A RECALL AND INVESTIGATE WHAT MUST BE DONE TO RESOLVE THIS ISSUE SO THAT WE ARE NOT CHARGED FOR AN ISSUE THE MANUFACTURER HAS NOT BEEN ABLE TO RECTIFY.
Mfg Campaign: 11301837
Recall Date: Jan 25, 2020
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