Complaints & Recalls
Official Safety Recalls - Important!
10 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2017-2019 Jeep Cherokee vehicles. The power transfer unit (PTU) may become damaged and disengage the transmission and differential, resulting in a loss of drive power and/or loss of park function.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: 01C
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2016-2017 Jeep Cherokee vehicles. The power transfer unit (PTU) may become damaged and disengage the transmission and differential, resulting in a loss of drive power or loss of park function.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 45A
Recall Date: Apr 27, 2023
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2017 Jeep Cherokee vehicles equipped with a two-speed Power Transfer Unit (PTU). Relative movement in the Power Transfer Unit (PTU) between the differential input splines and the transmission output shaft may cause some input spline teeth to wear off, which may eventually cause a loss of engagement between the transmission and the differential inside the PTU. If this occurs, power cannot be transferred between the front wheels and the transmission which results in a loss of drive while the vehicle is in motion and a loss of the Park function while stationary.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: W47
Recall Date: Jun 11, 2020
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U49,U59-U65,U68,U73
Recall Date: May 17, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017-2018 Jeep Cherokee vehicles. The tire and rim size information required to be on the Certification label was omitted during manufacturing, which may result in an incorrect tire and rim combination being installed on the vehicle. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 110, "Tire Selection and Rims."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: T53
Recall Date: Aug 31, 2017
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain model year 2017 Jeep Cherokee vehicles manufactured October 13, 2016, to October 17, 2016. Improper welds on the driver's knee air bag inflator may prevent the air bag from properly inflating.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: S84
Recall Date: Nov 2, 2016
Consumer Complaints
1.8K ComplaintsChrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
On [XXX] my 2017 Jeep Cherokee Latitude experienced full power failure while driving, resulting in an uncontrolled stopped with lack of power brakes, steering or other electrical assistance while in middle of road with traffic traveling 20 mph just avoiding impact with car in front of me. Had I been on highway or traveling faster I may have encountered a deadly impact to rock walls on road or surrounding traffic or oncoming traffic. There is a recall listed [XXX] Campaign number [XXX]. I have made a complaint to JEEP 800-853-1403 who noted my vin with case number [XXX]. My jeep vin is not included in recall notice but clearly should be and covered for repair under [XXX] . My Jeep regained power 5 min later and I drove it knowing unsafe to repair shop where it sits. My Vin should be added to the already listed appx 67k jeeps 2014-2017 year. I also have MOPAR extended warranty. I will not drive my jeep for obvious reasons until the repair is made. This is a potential deadly issue that needs to be extended to the currant recall listing. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
On [XXX] my 2017 Jeep Cherokee Latitude experienced full power failure while driving, resulting in an uncontrolled stopped with lack of power brakes, steering or other electrical assistance while in middle of road with traffic traveling 20 mph just avoiding impact with car in front of me. Had I been on highway or traveling faster I may have encountered a deadly impact to rock walls on road or surrounding traffic or oncoming traffic. There is a recall listed [XXX] Campaign number [XXX]. I have made a complaint to JEEP 800-853-1403 who noted my vin with case number [XXX]. My jeep vin is not included in recall notice but clearly should be and covered for repair under [XXX] . My Jeep regained power 5 min later and I drove it knowing unsafe to repair shop where it sits. My Vin should be added to the already listed appx 67k jeeps 2014-2017 year. I also have MOPAR extended warranty. I will not drive my jeep for obvious reasons until the repair is made. This is a potential deadly issue that needs to be extended to the currant recall listing. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
On [XXX] my 2017 Jeep Cherokee Latitude experienced full power failure while driving, resulting in an uncontrolled stopped with lack of power brakes, steering or other electrical assistance while in middle of road with traffic traveling 20 mph just avoiding impact with car in front of me. Had I been on highway or traveling faster I may have encountered a deadly impact to rock walls on road or surrounding traffic or oncoming traffic. There is a recall listed [XXX] Campaign number [XXX]. I have made a complaint to JEEP 800-853-1403 who noted my vin with case number [XXX]. My jeep vin is not included in recall notice but clearly should be and covered for repair under [XXX] . My Jeep regained power 5 min later and I drove it knowing unsafe to repair shop where it sits. My Vin should be added to the already listed appx 67k jeeps 2014-2017 year. I also have MOPAR extended warranty. I will not drive my jeep for obvious reasons until the repair is made. This is a potential deadly issue that needs to be extended to the currant recall listing. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11579557
Recall Date: Mar 26, 2024
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
On [XXX] my 2017 Jeep Cherokee Latitude experienced full power failure while driving, resulting in an uncontrolled stopped with lack of power brakes, steering or other electrical assistance while in middle of road with traffic traveling 20 mph just avoiding impact with car in front of me. Had I been on highway or traveling faster I may have encountered a deadly impact to rock walls on road or surrounding traffic or oncoming traffic. There is a recall listed [XXX] Campaign number [XXX]. I have made a complaint to JEEP 800-853-1403 who noted my vin with case number [XXX]. My jeep vin is not included in recall notice but clearly should be and covered for repair under [XXX] . My Jeep regained power 5 min later and I drove it knowing unsafe to repair shop where it sits. My Vin should be added to the already listed appx 67k jeeps 2014-2017 year. I also have MOPAR extended warranty. I will not drive my jeep for obvious reasons until the repair is made. This is a potential deadly issue that needs to be extended to the currant recall listing. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
On [XXX] my 2017 Jeep Cherokee Latitude experienced full power failure while driving, resulting in an uncontrolled stopped with lack of power brakes, steering or other electrical assistance while in middle of road with traffic traveling 20 mph just avoiding impact with car in front of me. Had I been on highway or traveling faster I may have encountered a deadly impact to rock walls on road or surrounding traffic or oncoming traffic. There is a recall listed [XXX] Campaign number [XXX]. I have made a complaint to JEEP 800-853-1403 who noted my vin with case number [XXX]. My jeep vin is not included in recall notice but clearly should be and covered for repair under [XXX] . My Jeep regained power 5 min later and I drove it knowing unsafe to repair shop where it sits. My Vin should be added to the already listed appx 67k jeeps 2014-2017 year. I also have MOPAR extended warranty. I will not drive my jeep for obvious reasons until the repair is made. This is a potential deadly issue that needs to be extended to the currant recall listing. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
On [XXX] my 2017 Jeep Cherokee Latitude experienced full power failure while driving, resulting in an uncontrolled stopped with lack of power brakes, steering or other electrical assistance while in middle of road with traffic traveling 20 mph just avoiding impact with car in front of me. Had I been on highway or traveling faster I may have encountered a deadly impact to rock walls on road or surrounding traffic or oncoming traffic. There is a recall listed [XXX] Campaign number [XXX]. I have made a complaint to JEEP 800-853-1403 who noted my vin with case number [XXX]. My jeep vin is not included in recall notice but clearly should be and covered for repair under [XXX] . My Jeep regained power 5 min later and I drove it knowing unsafe to repair shop where it sits. My Vin should be added to the already listed appx 67k jeeps 2014-2017 year. I also have MOPAR extended warranty. I will not drive my jeep for obvious reasons until the repair is made. This is a potential deadly issue that needs to be extended to the currant recall listing. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11579557
Recall Date: Mar 26, 2024
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
On [XXX] my 2017 Jeep Cherokee Latitude experienced full power failure while driving, resulting in an uncontrolled stopped with lack of power brakes, steering or other electrical assistance while in middle of road with traffic traveling 20 mph just avoiding impact with car in front of me. Had I been on highway or traveling faster I may have encountered a deadly impact to rock walls on road or surrounding traffic or oncoming traffic. There is a recall listed [XXX] Campaign number [XXX]. I have made a complaint to JEEP 800-853-1403 who noted my vin with case number [XXX]. My jeep vin is not included in recall notice but clearly should be and covered for repair under [XXX] . My Jeep regained power 5 min later and I drove it knowing unsafe to repair shop where it sits. My Vin should be added to the already listed appx 67k jeeps 2014-2017 year. I also have MOPAR extended warranty. I will not drive my jeep for obvious reasons until the repair is made. This is a potential deadly issue that needs to be extended to the currant recall listing. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
On [XXX] my 2017 Jeep Cherokee Latitude experienced full power failure while driving, resulting in an uncontrolled stopped with lack of power brakes, steering or other electrical assistance while in middle of road with traffic traveling 20 mph just avoiding impact with car in front of me. Had I been on highway or traveling faster I may have encountered a deadly impact to rock walls on road or surrounding traffic or oncoming traffic. There is a recall listed [XXX] Campaign number [XXX]. I have made a complaint to JEEP 800-853-1403 who noted my vin with case number [XXX]. My jeep vin is not included in recall notice but clearly should be and covered for repair under [XXX] . My Jeep regained power 5 min later and I drove it knowing unsafe to repair shop where it sits. My Vin should be added to the already listed appx 67k jeeps 2014-2017 year. I also have MOPAR extended warranty. I will not drive my jeep for obvious reasons until the repair is made. This is a potential deadly issue that needs to be extended to the currant recall listing. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
On [XXX] my 2017 Jeep Cherokee Latitude experienced full power failure while driving, resulting in an uncontrolled stopped with lack of power brakes, steering or other electrical assistance while in middle of road with traffic traveling 20 mph just avoiding impact with car in front of me. Had I been on highway or traveling faster I may have encountered a deadly impact to rock walls on road or surrounding traffic or oncoming traffic. There is a recall listed [XXX] Campaign number [XXX]. I have made a complaint to JEEP 800-853-1403 who noted my vin with case number [XXX]. My jeep vin is not included in recall notice but clearly should be and covered for repair under [XXX] . My Jeep regained power 5 min later and I drove it knowing unsafe to repair shop where it sits. My Vin should be added to the already listed appx 67k jeeps 2014-2017 year. I also have MOPAR extended warranty. I will not drive my jeep for obvious reasons until the repair is made. This is a potential deadly issue that needs to be extended to the currant recall listing. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11579557
Recall Date: Mar 26, 2024
Chrysler (fca Us, Llc)
Defect Description:
STRUCTURE:BODY
Potential Consequences:
Driver and passenger floor board become wet when it rains. Soaked to the point of molding so much moisture is in the floor and vehicle. The windshield leaks from the inside from the top/outside and interferes with visibility.
Corrective Action:
Driver and passenger floor board become wet when it rains. Soaked to the point of molding so much moisture is in the floor and vehicle. The windshield leaks from the inside from the top/outside and interferes with visibility.
Additional Notes:
Driver and passenger floor board become wet when it rains. Soaked to the point of molding so much moisture is in the floor and vehicle. The windshield leaks from the inside from the top/outside and interferes with visibility.
Mfg Campaign: 11578972
Recall Date: Mar 22, 2024
Chrysler (fca Us, Llc)
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
Driver and passenger floor board become wet when it rains. Soaked to the point of molding so much moisture is in the floor and vehicle. The windshield leaks from the inside from the top/outside and interferes with visibility.
Corrective Action:
Driver and passenger floor board become wet when it rains. Soaked to the point of molding so much moisture is in the floor and vehicle. The windshield leaks from the inside from the top/outside and interferes with visibility.
Additional Notes:
Driver and passenger floor board become wet when it rains. Soaked to the point of molding so much moisture is in the floor and vehicle. The windshield leaks from the inside from the top/outside and interferes with visibility.
Mfg Campaign: 11578972
Recall Date: Mar 22, 2024
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I have a 2017 JEEP Cherokee North edition. All of the lights lit up on my gear shifter console and then a warning displayed on the dashboard saying SERVICE SHIFTER. I have never heard of this nor has any dealer or mechanic. My car just shut off mid drive, luckily I was pulling into a parking lot. I parked the car and shut it off. After a few minutes I turned the key and no lights were displayed and I drove it home. This was very concerning. If I had been on the highway it could have been dangerous to myself and others. I am afraid of this happening again.
Corrective Action:
I have a 2017 JEEP Cherokee North edition. All of the lights lit up on my gear shifter console and then a warning displayed on the dashboard saying SERVICE SHIFTER. I have never heard of this nor has any dealer or mechanic. My car just shut off mid drive, luckily I was pulling into a parking lot. I parked the car and shut it off. After a few minutes I turned the key and no lights were displayed and I drove it home. This was very concerning. If I had been on the highway it could have been dangerous to myself and others. I am afraid of this happening again.
Additional Notes:
I have a 2017 JEEP Cherokee North edition. All of the lights lit up on my gear shifter console and then a warning displayed on the dashboard saying SERVICE SHIFTER. I have never heard of this nor has any dealer or mechanic. My car just shut off mid drive, luckily I was pulling into a parking lot. I parked the car and shut it off. After a few minutes I turned the key and no lights were displayed and I drove it home. This was very concerning. If I had been on the highway it could have been dangerous to myself and others. I am afraid of this happening again.
Mfg Campaign: 11579004
Recall Date: Mar 22, 2024
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
Bolts fell out of ptu and broke housing. Vehicle right now is available for inspection. Problem confirmed by local Jeep dealer. No prior warning, just started making awful noise and vibration.
Corrective Action:
Bolts fell out of ptu and broke housing. Vehicle right now is available for inspection. Problem confirmed by local Jeep dealer. No prior warning, just started making awful noise and vibration.
Additional Notes:
Bolts fell out of ptu and broke housing. Vehicle right now is available for inspection. Problem confirmed by local Jeep dealer. No prior warning, just started making awful noise and vibration.
Mfg Campaign: 11578053
Recall Date: Mar 18, 2024
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
Power Transfer Unit failure at 73531 miles. Repaired at the dealership for a cost of $3300. Manufacturer has offered an extended warranty to cover PTU failures on SOME vehicles in my year range for failure of this part, but mine was specifically EXCLUDED by the manufacturer. In spite of their denial that I received a defective PTU, nonetheless mine failed. Service 4WD warning message appeared, and I took it the dealer for repairs which they completed.
Corrective Action:
Power Transfer Unit failure at 73531 miles. Repaired at the dealership for a cost of $3300. Manufacturer has offered an extended warranty to cover PTU failures on SOME vehicles in my year range for failure of this part, but mine was specifically EXCLUDED by the manufacturer. In spite of their denial that I received a defective PTU, nonetheless mine failed. Service 4WD warning message appeared, and I took it the dealer for repairs which they completed.
Additional Notes:
Power Transfer Unit failure at 73531 miles. Repaired at the dealership for a cost of $3300. Manufacturer has offered an extended warranty to cover PTU failures on SOME vehicles in my year range for failure of this part, but mine was specifically EXCLUDED by the manufacturer. In spite of their denial that I received a defective PTU, nonetheless mine failed. Service 4WD warning message appeared, and I took it the dealer for repairs which they completed.
Mfg Campaign: 11577752
Recall Date: Mar 16, 2024
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2017 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the vehicle inadvertently lost motive power. The driver was able to pull to the shoulder of the roadway, where the failure persisted. The check engine warning light was illuminated. The vehicle was towed to an independent mechanic, who diagnosed a failure with the power transfer unit (PTU). The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 20V343000 (Power Train), but the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 134,000.
Corrective Action:
The contact owns a 2017 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the vehicle inadvertently lost motive power. The driver was able to pull to the shoulder of the roadway, where the failure persisted. The check engine warning light was illuminated. The vehicle was towed to an independent mechanic, who diagnosed a failure with the power transfer unit (PTU). The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 20V343000 (Power Train), but the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 134,000.
Additional Notes:
The contact owns a 2017 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the vehicle inadvertently lost motive power. The driver was able to pull to the shoulder of the roadway, where the failure persisted. The check engine warning light was illuminated. The vehicle was towed to an independent mechanic, who diagnosed a failure with the power transfer unit (PTU). The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 20V343000 (Power Train), but the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 134,000.
Mfg Campaign: 11577437
Recall Date: Mar 14, 2024
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Occasionally when driving vehicle will receive alert to “service shifter” all lights on shifter turn red. I was advised by dealer they have never heard of issue but when I look online there is hundreds of people with the same issue. It is possibility that shifting function can be compromised at any time with this issue.
Corrective Action:
Occasionally when driving vehicle will receive alert to “service shifter” all lights on shifter turn red. I was advised by dealer they have never heard of issue but when I look online there is hundreds of people with the same issue. It is possibility that shifting function can be compromised at any time with this issue.
Additional Notes:
Occasionally when driving vehicle will receive alert to “service shifter” all lights on shifter turn red. I was advised by dealer they have never heard of issue but when I look online there is hundreds of people with the same issue. It is possibility that shifting function can be compromised at any time with this issue.
Mfg Campaign: 11576991
Recall Date: Mar 12, 2024
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
My 2017 Jeep Cherokee was manufactured in September of 2016. There’s no current recall on my VIN, however there is a recall regarding the PTU (power transfer unit) which ended September 23rd 2016, because cars after that date were manufactured with “stronger internal components”. My car only has 62,000 miles and I’m currently having the same issues as this recall describes. I’m getting a “service 4WD drive” alert, a “service shifter” alert, and “AWD unavailable” alert. I’ve taken it to multiple Jeep shops and the same code keeps popping up. C14A7-97. This code has a direct correlation with the power transfer unit causing the car to suddenly changed from 4WD to 2WD. I need to see if this can be replaced as a part of this recall. It’s available for inspection upon request.
Corrective Action:
My 2017 Jeep Cherokee was manufactured in September of 2016. There’s no current recall on my VIN, however there is a recall regarding the PTU (power transfer unit) which ended September 23rd 2016, because cars after that date were manufactured with “stronger internal components”. My car only has 62,000 miles and I’m currently having the same issues as this recall describes. I’m getting a “service 4WD drive” alert, a “service shifter” alert, and “AWD unavailable” alert. I’ve taken it to multiple Jeep shops and the same code keeps popping up. C14A7-97. This code has a direct correlation with the power transfer unit causing the car to suddenly changed from 4WD to 2WD. I need to see if this can be replaced as a part of this recall. It’s available for inspection upon request.
Additional Notes:
My 2017 Jeep Cherokee was manufactured in September of 2016. There’s no current recall on my VIN, however there is a recall regarding the PTU (power transfer unit) which ended September 23rd 2016, because cars after that date were manufactured with “stronger internal components”. My car only has 62,000 miles and I’m currently having the same issues as this recall describes. I’m getting a “service 4WD drive” alert, a “service shifter” alert, and “AWD unavailable” alert. I’ve taken it to multiple Jeep shops and the same code keeps popping up. C14A7-97. This code has a direct correlation with the power transfer unit causing the car to suddenly changed from 4WD to 2WD. I need to see if this can be replaced as a part of this recall. It’s available for inspection upon request.
Mfg Campaign: 11575410
Recall Date: Mar 4, 2024
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
My service 4wd light came on 6/22 and I had it replaced m. The dealership where it was done said only a 1 year warranty. Now as of yesterday light is on again with same code so once again PTU needs to be replaced again. I can’t afford this twice in less than 2 years why can’t Jeep help solve this or do recall. A lot of Jeep’s are recalled for this problem except mine why yes I file a complaint back in 6/2022 also this is crazy and I want a call back [XXX] I I’m out to much money in this piece of [XXX] u sale 2 oil coolers, drive shaft, wiring harness 2 times , popping in the front in since 2018 and got fix then 2 months after the pets warrant expired since popping. I get no help and someone is going to help with this PTU replacement or I will call an attorney INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
My service 4wd light came on 6/22 and I had it replaced m. The dealership where it was done said only a 1 year warranty. Now as of yesterday light is on again with same code so once again PTU needs to be replaced again. I can’t afford this twice in less than 2 years why can’t Jeep help solve this or do recall. A lot of Jeep’s are recalled for this problem except mine why yes I file a complaint back in 6/2022 also this is crazy and I want a call back [XXX] I I’m out to much money in this piece of [XXX] u sale 2 oil coolers, drive shaft, wiring harness 2 times , popping in the front in since 2018 and got fix then 2 months after the pets warrant expired since popping. I get no help and someone is going to help with this PTU replacement or I will call an attorney INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
My service 4wd light came on 6/22 and I had it replaced m. The dealership where it was done said only a 1 year warranty. Now as of yesterday light is on again with same code so once again PTU needs to be replaced again. I can’t afford this twice in less than 2 years why can’t Jeep help solve this or do recall. A lot of Jeep’s are recalled for this problem except mine why yes I file a complaint back in 6/2022 also this is crazy and I want a call back [XXX] I I’m out to much money in this piece of [XXX] u sale 2 oil coolers, drive shaft, wiring harness 2 times , popping in the front in since 2018 and got fix then 2 months after the pets warrant expired since popping. I get no help and someone is going to help with this PTU replacement or I will call an attorney INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11575049
Recall Date: Mar 2, 2024
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2017 Jeep Cherokee. The contact stated while driving 20-30 MPH, an alarm sounded, and the vehicle lost motive power. There was no warning light illuminated. The contact stated that the failure had been recurring while driving. The contact was able to pull to the side of the road on some occasions. The contact stated that the vehicle would fail to restart while turning the key in the ignition switch and would restart independently when taking her hand off the key. The contact stated that she was able to continue driving; however, the failure reoccurred several times in one day. The vehicle was taken to the dealer, where engine oil was added to the vehicle; however, the failure recurred. The dealer performed a software update under an unknown recall and added oil to the vehicle; however, the failure persisted. The vehicle was not repaired. The manufacturer was notified of the failure and a case was opened. The manufacturer advised the contact that they would contact the dealer and she would be contacted afterward. The failure mileage was approximately 82,000.
Corrective Action:
The contact owns a 2017 Jeep Cherokee. The contact stated while driving 20-30 MPH, an alarm sounded, and the vehicle lost motive power. There was no warning light illuminated. The contact stated that the failure had been recurring while driving. The contact was able to pull to the side of the road on some occasions. The contact stated that the vehicle would fail to restart while turning the key in the ignition switch and would restart independently when taking her hand off the key. The contact stated that she was able to continue driving; however, the failure reoccurred several times in one day. The vehicle was taken to the dealer, where engine oil was added to the vehicle; however, the failure recurred. The dealer performed a software update under an unknown recall and added oil to the vehicle; however, the failure persisted. The vehicle was not repaired. The manufacturer was notified of the failure and a case was opened. The manufacturer advised the contact that they would contact the dealer and she would be contacted afterward. The failure mileage was approximately 82,000.
Additional Notes:
The contact owns a 2017 Jeep Cherokee. The contact stated while driving 20-30 MPH, an alarm sounded, and the vehicle lost motive power. There was no warning light illuminated. The contact stated that the failure had been recurring while driving. The contact was able to pull to the side of the road on some occasions. The contact stated that the vehicle would fail to restart while turning the key in the ignition switch and would restart independently when taking her hand off the key. The contact stated that she was able to continue driving; however, the failure reoccurred several times in one day. The vehicle was taken to the dealer, where engine oil was added to the vehicle; however, the failure recurred. The dealer performed a software update under an unknown recall and added oil to the vehicle; however, the failure persisted. The vehicle was not repaired. The manufacturer was notified of the failure and a case was opened. The manufacturer advised the contact that they would contact the dealer and she would be contacted afterward. The failure mileage was approximately 82,000.
Mfg Campaign: 11574840
Recall Date: Mar 1, 2024
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2017 Jeep Cherokee. The contact stated while driving 20-30 MPH, an alarm sounded, and the vehicle lost motive power. There was no warning light illuminated. The contact stated that the failure had been recurring while driving. The contact was able to pull to the side of the road on some occasions. The contact stated that the vehicle would fail to restart while turning the key in the ignition switch and would restart independently when taking her hand off the key. The contact stated that she was able to continue driving; however, the failure reoccurred several times in one day. The vehicle was taken to the dealer, where engine oil was added to the vehicle; however, the failure recurred. The dealer performed a software update under an unknown recall and added oil to the vehicle; however, the failure persisted. The vehicle was not repaired. The manufacturer was notified of the failure and a case was opened. The manufacturer advised the contact that they would contact the dealer and she would be contacted afterward. The failure mileage was approximately 82,000.
Corrective Action:
The contact owns a 2017 Jeep Cherokee. The contact stated while driving 20-30 MPH, an alarm sounded, and the vehicle lost motive power. There was no warning light illuminated. The contact stated that the failure had been recurring while driving. The contact was able to pull to the side of the road on some occasions. The contact stated that the vehicle would fail to restart while turning the key in the ignition switch and would restart independently when taking her hand off the key. The contact stated that she was able to continue driving; however, the failure reoccurred several times in one day. The vehicle was taken to the dealer, where engine oil was added to the vehicle; however, the failure recurred. The dealer performed a software update under an unknown recall and added oil to the vehicle; however, the failure persisted. The vehicle was not repaired. The manufacturer was notified of the failure and a case was opened. The manufacturer advised the contact that they would contact the dealer and she would be contacted afterward. The failure mileage was approximately 82,000.
Additional Notes:
The contact owns a 2017 Jeep Cherokee. The contact stated while driving 20-30 MPH, an alarm sounded, and the vehicle lost motive power. There was no warning light illuminated. The contact stated that the failure had been recurring while driving. The contact was able to pull to the side of the road on some occasions. The contact stated that the vehicle would fail to restart while turning the key in the ignition switch and would restart independently when taking her hand off the key. The contact stated that she was able to continue driving; however, the failure reoccurred several times in one day. The vehicle was taken to the dealer, where engine oil was added to the vehicle; however, the failure recurred. The dealer performed a software update under an unknown recall and added oil to the vehicle; however, the failure persisted. The vehicle was not repaired. The manufacturer was notified of the failure and a case was opened. The manufacturer advised the contact that they would contact the dealer and she would be contacted afterward. The failure mileage was approximately 82,000.
Mfg Campaign: 11574840
Recall Date: Mar 1, 2024
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
Odometer keeps giving a “service shifter warning” turn vehicle off and back on and it goes away! Came back a few days later! All of the gears were lit up when warning came on dash board!
Corrective Action:
Odometer keeps giving a “service shifter warning” turn vehicle off and back on and it goes away! Came back a few days later! All of the gears were lit up when warning came on dash board!
Additional Notes:
Odometer keeps giving a “service shifter warning” turn vehicle off and back on and it goes away! Came back a few days later! All of the gears were lit up when warning came on dash board!
Mfg Campaign: 11570709
Recall Date: Feb 8, 2024
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
I was driving and it started shuttering, then I lost forward mobility. Had to have it towed to the dealership. Dealership confirmed that it is the PTU. Now currently sitting at the dealership waiting to be fixed. The contact stated there was a warranty bulletin put out by Mopar regarding the 2016/2017 Jeep Cherokee Trailhawk about the PTU needing to be replaced. The contact owns a 2017 Jeep Cherokee Trailhawk with the 9speed and feels it should be included in the bulletin. The dealership is charging $3690.00 out of pocket expense but the contact can not afford to fix the vehicle.
Corrective Action:
I was driving and it started shuttering, then I lost forward mobility. Had to have it towed to the dealership. Dealership confirmed that it is the PTU. Now currently sitting at the dealership waiting to be fixed. The contact stated there was a warranty bulletin put out by Mopar regarding the 2016/2017 Jeep Cherokee Trailhawk about the PTU needing to be replaced. The contact owns a 2017 Jeep Cherokee Trailhawk with the 9speed and feels it should be included in the bulletin. The dealership is charging $3690.00 out of pocket expense but the contact can not afford to fix the vehicle.
Additional Notes:
I was driving and it started shuttering, then I lost forward mobility. Had to have it towed to the dealership. Dealership confirmed that it is the PTU. Now currently sitting at the dealership waiting to be fixed. The contact stated there was a warranty bulletin put out by Mopar regarding the 2016/2017 Jeep Cherokee Trailhawk about the PTU needing to be replaced. The contact owns a 2017 Jeep Cherokee Trailhawk with the 9speed and feels it should be included in the bulletin. The dealership is charging $3690.00 out of pocket expense but the contact can not afford to fix the vehicle.
Mfg Campaign: 11570593
Recall Date: Feb 7, 2024
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
The service shifter notification goes off and on intermittently. It has recently come on steadily without shutting off. It has been occurring since 74,000 miles.
Corrective Action:
The service shifter notification goes off and on intermittently. It has recently come on steadily without shutting off. It has been occurring since 74,000 miles.
Additional Notes:
The service shifter notification goes off and on intermittently. It has recently come on steadily without shutting off. It has been occurring since 74,000 miles.
Mfg Campaign: 11569817
Recall Date: Feb 4, 2024
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
While driving the suv will turn off. It has happened multiple times. Recently I was stuck in an interception after making a turn. It has happened before and a “service shifter” light came on. But this time no additional lights came on and suv would not turn back on
Corrective Action:
While driving the suv will turn off. It has happened multiple times. Recently I was stuck in an interception after making a turn. It has happened before and a “service shifter” light came on. But this time no additional lights came on and suv would not turn back on
Additional Notes:
While driving the suv will turn off. It has happened multiple times. Recently I was stuck in an interception after making a turn. It has happened before and a “service shifter” light came on. But this time no additional lights came on and suv would not turn back on
Mfg Campaign: 11568947
Recall Date: Jan 31, 2024
Chrysler (fca Us, Llc)
Defect Description:
PARKING BRAKE
Potential Consequences:
The contact owns a 2017 Jeep Cherokee. The contact started the vehicle and became aware that the Auto START/STOP and Parking Brake Failure messages were displayed. The contact drove to work and parked the vehicle. The contact returned to the vehicle and attempted to start the vehicle however, the emergency parking brake was activated and could not be deactivated. The emergency parking brake light was illuminated. The vehicle was towed to dealer and a diagnostic test was performed. The dealer stated that the parking brake was activated, and the parking brake module needed to be replaced. The vehicle was repaired. The contact referenced NHTSA Action Number: PE22009 (Parking Brake) as a possible solution. The manufacturer was not notified of the failure. The failure mileage was approximately 82,000.
Corrective Action:
The contact owns a 2017 Jeep Cherokee. The contact started the vehicle and became aware that the Auto START/STOP and Parking Brake Failure messages were displayed. The contact drove to work and parked the vehicle. The contact returned to the vehicle and attempted to start the vehicle however, the emergency parking brake was activated and could not be deactivated. The emergency parking brake light was illuminated. The vehicle was towed to dealer and a diagnostic test was performed. The dealer stated that the parking brake was activated, and the parking brake module needed to be replaced. The vehicle was repaired. The contact referenced NHTSA Action Number: PE22009 (Parking Brake) as a possible solution. The manufacturer was not notified of the failure. The failure mileage was approximately 82,000.
Additional Notes:
The contact owns a 2017 Jeep Cherokee. The contact started the vehicle and became aware that the Auto START/STOP and Parking Brake Failure messages were displayed. The contact drove to work and parked the vehicle. The contact returned to the vehicle and attempted to start the vehicle however, the emergency parking brake was activated and could not be deactivated. The emergency parking brake light was illuminated. The vehicle was towed to dealer and a diagnostic test was performed. The dealer stated that the parking brake was activated, and the parking brake module needed to be replaced. The vehicle was repaired. The contact referenced NHTSA Action Number: PE22009 (Parking Brake) as a possible solution. The manufacturer was not notified of the failure. The failure mileage was approximately 82,000.
Mfg Campaign: 11569083
Recall Date: Jan 31, 2024
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
The power transfer unit, and yes it is available for inspection. I had it inspected by two auto mechanics. The problem appeared back in 2023. The issue I have been having is when turning, backing up or accelerating the back wheels are kicking in, it does not have as much power during acceleration. There is already a recall for this issue but vehicle isn't on this recall list. There is always a margin of error in manufacturing dates due to multiple possible issues it is possible that any car manufactured out side of the recall date could have been missed.
Corrective Action:
The power transfer unit, and yes it is available for inspection. I had it inspected by two auto mechanics. The problem appeared back in 2023. The issue I have been having is when turning, backing up or accelerating the back wheels are kicking in, it does not have as much power during acceleration. There is already a recall for this issue but vehicle isn't on this recall list. There is always a margin of error in manufacturing dates due to multiple possible issues it is possible that any car manufactured out side of the recall date could have been missed.
Additional Notes:
The power transfer unit, and yes it is available for inspection. I had it inspected by two auto mechanics. The problem appeared back in 2023. The issue I have been having is when turning, backing up or accelerating the back wheels are kicking in, it does not have as much power during acceleration. There is already a recall for this issue but vehicle isn't on this recall list. There is always a margin of error in manufacturing dates due to multiple possible issues it is possible that any car manufactured out side of the recall date could have been missed.
Mfg Campaign: 11568922
Recall Date: Jan 30, 2024
Need Legal Help?
Featured Attorneys
Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury
Recent Articles
Jeep Grand Cherokee Head Restraint Problem
Chrysler (FCA US, LLC) has announced a safety issue affecting certain 2023–2024 Jeep Grand Ch ...
Aug 1, 2025Fuel Injector Problem: 2021-2024 Ford Bronco Sport and 2020-2022 Ford Escape
If you own a 2021-2024 Ford Bronco Sport or 2020-2022 Ford Escape equipped with a 1.5L Dragon GTDI e ...
Jul 28, 2025Airbag Problem Affects 2022-2025 Chrysler Pacifica and Voyager Vehicles
If you own a Chrysler Pacifica or Voyager, your vehicle may be equipped with defective side curtain ...
Jul 24, 2025