Complaints & Recalls
Official Safety Recalls - Important!
15 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2014-2016 Jeep Cherokee vehicles equipped with a power liftgate. An electrical short in the power liftgate module may lead to a vehicle fire with the ignition on or off.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 49A
Recall Date: May 11, 2023
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2016-2017 Jeep Cherokee vehicles. The power transfer unit (PTU) may become damaged and disengage the transmission and differential, resulting in a loss of drive power or loss of park function.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 45A
Recall Date: Apr 27, 2023
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2017 Jeep Cherokee vehicles equipped with a two-speed Power Transfer Unit (PTU). Relative movement in the Power Transfer Unit (PTU) between the differential input splines and the transmission output shaft may cause some input spline teeth to wear off, which may eventually cause a loss of engagement between the transmission and the differential inside the PTU. If this occurs, power cannot be transferred between the front wheels and the transmission which results in a loss of drive while the vehicle is in motion and a loss of the Park function while stationary.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: W47
Recall Date: Jun 11, 2020
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U49,U59-U65,U68,U73
Recall Date: May 17, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: T82
Recall Date: Dec 21, 2017
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain model year 2014-2016 Jeep Cherokee vehicles manufactured July 29, 2013, to February 5, 2016. The seat fasteners on the first or second row seats may not have been tightened to the proper torque specification.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: S63
Recall Date: Aug 10, 2016
Chrysler (fca Us Llc)
Safety Issue:
Chrysler Group LLC (Chrysler) is recalling certain model year 2016 Jeep Cherokee vehicles manufactured September 30, 2015, to October 2, 2015. The left halfshaft may have been incorrectly manufactured causing it to fracture without warning.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: S38
Recall Date: May 11, 2016
Chrysler (fca Us Llc)
Safety Issue:
Chrysler Group LLC (Chrysler) is recalling certain model year 2016 Jeep Cherokee vehicles manufactured October 3, 2015, to March 22, 2016. The right halfshaft may have been incorrectly manufactured causing it to fracture without warning.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: S39
Recall Date: May 11, 2016
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain model year 2015-2016 Jeep Cherokee vehicles manufactured February 18, 2015, to September 10, 2015 and equipped with the power liftgate option. In the affected vehicles, water may leak into the Power Liftgate Control Module and result in a high resistance short circuit.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: R67
Recall Date: Dec 9, 2015
Consumer Complaints
1.9K ComplaintsChrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
WHILE DRIVING ON HIGHWAY THE ENGINE LURCHED FORWARD AND DIED IN THE MIDDLE OF TRAFFIC, I WAS LUCKY I WAS NOT KILLED. CALLED DEALER AND THEY TOWED IT. AFTER KEEPING IT FOR WEEKS WITH NO LOANER, THEY TOLD ME THE TRANSMISSION HAD TO BE REPLACED, THIS IS THE FOURTH TIME THEY REPLACED THE TRANSMISSION AND IT IS VERY DANGEROUS. EVERY OTHER JEEP OWNER I KNOW HAS HAD FAILED TRANSMISSIONS. IT IS NOT SAFE FOR MY KIDS AND FAMILY. THE COMPANY LIES TO SELL CARS AND NEVER FIXED THE PROBLEM. I OWNED OTHER 2014 AND 2015 OF SAME MODEL AND THEY ALSO FAILED AND I REPORTED IT SEVERAL TIMES BUT THEY KEEP ON SELLING IT. DEALERS ALWAYS LIE AND WANT TO SELL YOU A TIMEBOMB, COUNT YOUR BLESSINGS BECAUSE THE TRANSMISSION IS GOING TO BLOW UP SOONER OR LATER. I WORK AT A JEEP DEALER AND KNOW FIRST HAND AND MOST OF THESE MODELS ARE TOWED BACK WITH BROKEN ENGINES AND TRANSMISSIONS. DO NOT BUY OR RECOMMEND THIS CAR! IT IS DANGEROUS AND THE DESIGN IS BAD! MOST THE LONGTERM MAGAZINE REVIEWERS ARE LIARS, BECAUSE REAL OWNERS ARE UNHAPPY WITH THIS JUNK. IT IS NOT A REAL JEEP AND LOOKS TERRIBLE LIKE A NISSAN JUKE. STAY AWAY FROM THIS GARBAGE!
Corrective Action:
WHILE DRIVING ON HIGHWAY THE ENGINE LURCHED FORWARD AND DIED IN THE MIDDLE OF TRAFFIC, I WAS LUCKY I WAS NOT KILLED. CALLED DEALER AND THEY TOWED IT. AFTER KEEPING IT FOR WEEKS WITH NO LOANER, THEY TOLD ME THE TRANSMISSION HAD TO BE REPLACED, THIS IS THE FOURTH TIME THEY REPLACED THE TRANSMISSION AND IT IS VERY DANGEROUS. EVERY OTHER JEEP OWNER I KNOW HAS HAD FAILED TRANSMISSIONS. IT IS NOT SAFE FOR MY KIDS AND FAMILY. THE COMPANY LIES TO SELL CARS AND NEVER FIXED THE PROBLEM. I OWNED OTHER 2014 AND 2015 OF SAME MODEL AND THEY ALSO FAILED AND I REPORTED IT SEVERAL TIMES BUT THEY KEEP ON SELLING IT. DEALERS ALWAYS LIE AND WANT TO SELL YOU A TIMEBOMB, COUNT YOUR BLESSINGS BECAUSE THE TRANSMISSION IS GOING TO BLOW UP SOONER OR LATER. I WORK AT A JEEP DEALER AND KNOW FIRST HAND AND MOST OF THESE MODELS ARE TOWED BACK WITH BROKEN ENGINES AND TRANSMISSIONS. DO NOT BUY OR RECOMMEND THIS CAR! IT IS DANGEROUS AND THE DESIGN IS BAD! MOST THE LONGTERM MAGAZINE REVIEWERS ARE LIARS, BECAUSE REAL OWNERS ARE UNHAPPY WITH THIS JUNK. IT IS NOT A REAL JEEP AND LOOKS TERRIBLE LIKE A NISSAN JUKE. STAY AWAY FROM THIS GARBAGE!
Additional Notes:
WHILE DRIVING ON HIGHWAY THE ENGINE LURCHED FORWARD AND DIED IN THE MIDDLE OF TRAFFIC, I WAS LUCKY I WAS NOT KILLED. CALLED DEALER AND THEY TOWED IT. AFTER KEEPING IT FOR WEEKS WITH NO LOANER, THEY TOLD ME THE TRANSMISSION HAD TO BE REPLACED, THIS IS THE FOURTH TIME THEY REPLACED THE TRANSMISSION AND IT IS VERY DANGEROUS. EVERY OTHER JEEP OWNER I KNOW HAS HAD FAILED TRANSMISSIONS. IT IS NOT SAFE FOR MY KIDS AND FAMILY. THE COMPANY LIES TO SELL CARS AND NEVER FIXED THE PROBLEM. I OWNED OTHER 2014 AND 2015 OF SAME MODEL AND THEY ALSO FAILED AND I REPORTED IT SEVERAL TIMES BUT THEY KEEP ON SELLING IT. DEALERS ALWAYS LIE AND WANT TO SELL YOU A TIMEBOMB, COUNT YOUR BLESSINGS BECAUSE THE TRANSMISSION IS GOING TO BLOW UP SOONER OR LATER. I WORK AT A JEEP DEALER AND KNOW FIRST HAND AND MOST OF THESE MODELS ARE TOWED BACK WITH BROKEN ENGINES AND TRANSMISSIONS. DO NOT BUY OR RECOMMEND THIS CAR! IT IS DANGEROUS AND THE DESIGN IS BAD! MOST THE LONGTERM MAGAZINE REVIEWERS ARE LIARS, BECAUSE REAL OWNERS ARE UNHAPPY WITH THIS JUNK. IT IS NOT A REAL JEEP AND LOOKS TERRIBLE LIKE A NISSAN JUKE. STAY AWAY FROM THIS GARBAGE!
Mfg Campaign: 10839203
Recall Date: Mar 1, 2016
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
ONLY HAD 262 MILES ON OUR NEW 2016 JEEP CHEROKEE WHEN WE STARTED HAVING TRANSMISSION PROBLEMS. AT FIRST IT WOULDN'T REVERSE ONE DAY AND THEN WE COULDN'T GET IT TO GO PAST FIRST GEAR WHILE DRIVING ON THE FREEWAY. IT HAD A STRONG CHEMICAL BURNING SMELL. THE SERVICE TRANSMISSION LIGHT CAME ON AS WELL AS THE PARKING LIGHT., DROVE IT TO THE JEEP DEALER WE BOUGHT IT FROM AFTER ARGUING WITH THEM OVER THE PHONE. THEY CHECKED IT OUT AND HAD TO CONTACT THE FACTORY. THEY ENDED UP HAVING IT FOR A MONTH AND HAD TO REPLACE THE TRANSMISSION.
Corrective Action:
ONLY HAD 262 MILES ON OUR NEW 2016 JEEP CHEROKEE WHEN WE STARTED HAVING TRANSMISSION PROBLEMS. AT FIRST IT WOULDN'T REVERSE ONE DAY AND THEN WE COULDN'T GET IT TO GO PAST FIRST GEAR WHILE DRIVING ON THE FREEWAY. IT HAD A STRONG CHEMICAL BURNING SMELL. THE SERVICE TRANSMISSION LIGHT CAME ON AS WELL AS THE PARKING LIGHT., DROVE IT TO THE JEEP DEALER WE BOUGHT IT FROM AFTER ARGUING WITH THEM OVER THE PHONE. THEY CHECKED IT OUT AND HAD TO CONTACT THE FACTORY. THEY ENDED UP HAVING IT FOR A MONTH AND HAD TO REPLACE THE TRANSMISSION.
Additional Notes:
ONLY HAD 262 MILES ON OUR NEW 2016 JEEP CHEROKEE WHEN WE STARTED HAVING TRANSMISSION PROBLEMS. AT FIRST IT WOULDN'T REVERSE ONE DAY AND THEN WE COULDN'T GET IT TO GO PAST FIRST GEAR WHILE DRIVING ON THE FREEWAY. IT HAD A STRONG CHEMICAL BURNING SMELL. THE SERVICE TRANSMISSION LIGHT CAME ON AS WELL AS THE PARKING LIGHT., DROVE IT TO THE JEEP DEALER WE BOUGHT IT FROM AFTER ARGUING WITH THEM OVER THE PHONE. THEY CHECKED IT OUT AND HAD TO CONTACT THE FACTORY. THEY ENDED UP HAVING IT FOR A MONTH AND HAD TO REPLACE THE TRANSMISSION.
Mfg Campaign: 10838704
Recall Date: Feb 26, 2016
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
VEHICLE SUDDENLY LOST ALL POWER TO TRANSMISSION WHILE TRAVELING DOWN ROAD. ENGINE REMAINED RUNNING BUT ALL ATTEMPTS TO GET TRANS. TO ENGAGE FAILED. LEFT US STRANDED IN A TRAVEL LANE ON HIGHWAY. POLICE CALLED FOR SAFETY WHILE WAITING FOR ROAD SIDE TOWING. TOWED TO DEALER. DEALER HAS HAD VEHICLE FOR 5 DAYS NOW REPLACING MANY PARTS UNSUCCESSFULLY AND NOW SAYS PROBABLY NEEDS NEW TRANSMISSION. ITS ONLY 2 WEEKS OLD WITH 265 MI. THIS IS A FAULTY DANGEROUS VEHICLE! NOW I KNOW THIS PROBLEM IS COMMON AND THERE IS NO FIX. THIS VEHICLE SHOULD BE RECALLED . THE 9 SPD. AUTO TRANSMISSION DOES NOT WORK PROPERLY AND WILL GET PEOPLE HURT OR KILLED.
Corrective Action:
VEHICLE SUDDENLY LOST ALL POWER TO TRANSMISSION WHILE TRAVELING DOWN ROAD. ENGINE REMAINED RUNNING BUT ALL ATTEMPTS TO GET TRANS. TO ENGAGE FAILED. LEFT US STRANDED IN A TRAVEL LANE ON HIGHWAY. POLICE CALLED FOR SAFETY WHILE WAITING FOR ROAD SIDE TOWING. TOWED TO DEALER. DEALER HAS HAD VEHICLE FOR 5 DAYS NOW REPLACING MANY PARTS UNSUCCESSFULLY AND NOW SAYS PROBABLY NEEDS NEW TRANSMISSION. ITS ONLY 2 WEEKS OLD WITH 265 MI. THIS IS A FAULTY DANGEROUS VEHICLE! NOW I KNOW THIS PROBLEM IS COMMON AND THERE IS NO FIX. THIS VEHICLE SHOULD BE RECALLED . THE 9 SPD. AUTO TRANSMISSION DOES NOT WORK PROPERLY AND WILL GET PEOPLE HURT OR KILLED.
Additional Notes:
VEHICLE SUDDENLY LOST ALL POWER TO TRANSMISSION WHILE TRAVELING DOWN ROAD. ENGINE REMAINED RUNNING BUT ALL ATTEMPTS TO GET TRANS. TO ENGAGE FAILED. LEFT US STRANDED IN A TRAVEL LANE ON HIGHWAY. POLICE CALLED FOR SAFETY WHILE WAITING FOR ROAD SIDE TOWING. TOWED TO DEALER. DEALER HAS HAD VEHICLE FOR 5 DAYS NOW REPLACING MANY PARTS UNSUCCESSFULLY AND NOW SAYS PROBABLY NEEDS NEW TRANSMISSION. ITS ONLY 2 WEEKS OLD WITH 265 MI. THIS IS A FAULTY DANGEROUS VEHICLE! NOW I KNOW THIS PROBLEM IS COMMON AND THERE IS NO FIX. THIS VEHICLE SHOULD BE RECALLED . THE 9 SPD. AUTO TRANSMISSION DOES NOT WORK PROPERLY AND WILL GET PEOPLE HURT OR KILLED.
Mfg Campaign: 10824122
Recall Date: Feb 3, 2016
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
WE BOUGHT A 2016 JEEP CHEROKEE SPORT TWO DAYS AGO.AT A 108 MILES WHILE DRIVING UP A CITY STREET. THE CAR BECAME VERY JERKY, LUNGING FORWARD, THEN WENT IN TO NEUTRAL AND DIED. AFTER THAT THE CAR WOULDN'T START AGAIN. LUCKILY THERE WASN'T ANY DRIVERS NEAR US AND WE WEREN'T ON A HWY. THE DEALERSHIP DID TOW IT BACK TO THEIR SHOP FOR REPAIRS.AFTER RESEARCHING AND FINDING THE NUMEROUS COMPLAINTS ON THIS CAR AND TRANSMISSION OF SIMILAR COMPLAINTS FOR THE PAST THREE YEARS. MOST OF THESE COMPLAINTS HAVE STATED THAT THEY CONTINUED TO HAVE THIS PROBLEM EVEN AFTER SEVERAL TRIPS IN FOR REPAIRS OF THIS ISSUE. I'M TERRIFIED TO GET THIS CAR BACK. LEMON LAW STATES I HAVE TO GIVE THEM 3 TIMES TO FIX THIS, BUT WHY SHOULD I HAVE TO GAMBLE WITH MINE AND MY CHILDREN'S SAFETY TWO MORE TIMES? WHEN THIS MANUFACTURE HAS BEEN PUTTING THESE TRANSMISSIONS OUT FOR THREE YEARS PROMISING IT'S FIXED WITH EACH NEW YEAR RELEASE. I'M SICK WITH CONCERN.
Corrective Action:
WE BOUGHT A 2016 JEEP CHEROKEE SPORT TWO DAYS AGO.AT A 108 MILES WHILE DRIVING UP A CITY STREET. THE CAR BECAME VERY JERKY, LUNGING FORWARD, THEN WENT IN TO NEUTRAL AND DIED. AFTER THAT THE CAR WOULDN'T START AGAIN. LUCKILY THERE WASN'T ANY DRIVERS NEAR US AND WE WEREN'T ON A HWY. THE DEALERSHIP DID TOW IT BACK TO THEIR SHOP FOR REPAIRS.AFTER RESEARCHING AND FINDING THE NUMEROUS COMPLAINTS ON THIS CAR AND TRANSMISSION OF SIMILAR COMPLAINTS FOR THE PAST THREE YEARS. MOST OF THESE COMPLAINTS HAVE STATED THAT THEY CONTINUED TO HAVE THIS PROBLEM EVEN AFTER SEVERAL TRIPS IN FOR REPAIRS OF THIS ISSUE. I'M TERRIFIED TO GET THIS CAR BACK. LEMON LAW STATES I HAVE TO GIVE THEM 3 TIMES TO FIX THIS, BUT WHY SHOULD I HAVE TO GAMBLE WITH MINE AND MY CHILDREN'S SAFETY TWO MORE TIMES? WHEN THIS MANUFACTURE HAS BEEN PUTTING THESE TRANSMISSIONS OUT FOR THREE YEARS PROMISING IT'S FIXED WITH EACH NEW YEAR RELEASE. I'M SICK WITH CONCERN.
Additional Notes:
WE BOUGHT A 2016 JEEP CHEROKEE SPORT TWO DAYS AGO.AT A 108 MILES WHILE DRIVING UP A CITY STREET. THE CAR BECAME VERY JERKY, LUNGING FORWARD, THEN WENT IN TO NEUTRAL AND DIED. AFTER THAT THE CAR WOULDN'T START AGAIN. LUCKILY THERE WASN'T ANY DRIVERS NEAR US AND WE WEREN'T ON A HWY. THE DEALERSHIP DID TOW IT BACK TO THEIR SHOP FOR REPAIRS.AFTER RESEARCHING AND FINDING THE NUMEROUS COMPLAINTS ON THIS CAR AND TRANSMISSION OF SIMILAR COMPLAINTS FOR THE PAST THREE YEARS. MOST OF THESE COMPLAINTS HAVE STATED THAT THEY CONTINUED TO HAVE THIS PROBLEM EVEN AFTER SEVERAL TRIPS IN FOR REPAIRS OF THIS ISSUE. I'M TERRIFIED TO GET THIS CAR BACK. LEMON LAW STATES I HAVE TO GIVE THEM 3 TIMES TO FIX THIS, BUT WHY SHOULD I HAVE TO GAMBLE WITH MINE AND MY CHILDREN'S SAFETY TWO MORE TIMES? WHEN THIS MANUFACTURE HAS BEEN PUTTING THESE TRANSMISSIONS OUT FOR THREE YEARS PROMISING IT'S FIXED WITH EACH NEW YEAR RELEASE. I'M SICK WITH CONCERN.
Mfg Campaign: 10818836
Recall Date: Jan 8, 2016
Chrysler (fca Us, Llc)
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
WHEN DRIVING AT NIGHT WITH HALOGEN HEADLIGHTS ON LOW BEAM, THE HEADLIGHTS ARE DIM WITH INSUFFICIENT FORWARD RANGE/ILLUMINATION AND YELOW-ISH COLOR SPECTRUM. SOMETIMES IT IS DIFFICULT TO DETERMINE IF THE HEADLIGHTS ARE FUNCTIONING BECAUSE THEY ARE SO DIM. THIS SITUATION IS A SAFETY RISK FOR THE DRIVER AND OTHERS.
Corrective Action:
WHEN DRIVING AT NIGHT WITH HALOGEN HEADLIGHTS ON LOW BEAM, THE HEADLIGHTS ARE DIM WITH INSUFFICIENT FORWARD RANGE/ILLUMINATION AND YELOW-ISH COLOR SPECTRUM. SOMETIMES IT IS DIFFICULT TO DETERMINE IF THE HEADLIGHTS ARE FUNCTIONING BECAUSE THEY ARE SO DIM. THIS SITUATION IS A SAFETY RISK FOR THE DRIVER AND OTHERS.
Additional Notes:
WHEN DRIVING AT NIGHT WITH HALOGEN HEADLIGHTS ON LOW BEAM, THE HEADLIGHTS ARE DIM WITH INSUFFICIENT FORWARD RANGE/ILLUMINATION AND YELOW-ISH COLOR SPECTRUM. SOMETIMES IT IS DIFFICULT TO DETERMINE IF THE HEADLIGHTS ARE FUNCTIONING BECAUSE THEY ARE SO DIM. THIS SITUATION IS A SAFETY RISK FOR THE DRIVER AND OTHERS.
Mfg Campaign: 10816211
Recall Date: Dec 25, 2015
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
BRAND NEW CAR, SHAKE AND SHIMMY BETWEEN 1ST AND 2ND GEAR, AND HITS HARD IN 4TH. I HAVE ROUGHLY 1400 MILES ON IT. TOOK IT TO LOCAL JEEP DEALERSHIP FOR SERVICE, THE TEAM CLAIMED TO FIX IT WITH A TCM FLASH. HOWEVER, MUCH LIKE MANY OTHERS WHO HAVE HAD THE SAME ISSUE, THE FLASH DID NOT FIX THE ISSUE. EXTREMELY DISAPPOINTED IN JEEP'S ABILITY TO FIX THIS ACROSS 3 YEARS. THIS ISSUE HOLD THE GREATEST AMOUNT OF COMPLAINTS ACROSS 2014, 15, AND NOW 16 MODEL YEARS. LOOKING FORWARD TO EXERCISING MY STATES LEMON LAW.
Corrective Action:
BRAND NEW CAR, SHAKE AND SHIMMY BETWEEN 1ST AND 2ND GEAR, AND HITS HARD IN 4TH. I HAVE ROUGHLY 1400 MILES ON IT. TOOK IT TO LOCAL JEEP DEALERSHIP FOR SERVICE, THE TEAM CLAIMED TO FIX IT WITH A TCM FLASH. HOWEVER, MUCH LIKE MANY OTHERS WHO HAVE HAD THE SAME ISSUE, THE FLASH DID NOT FIX THE ISSUE. EXTREMELY DISAPPOINTED IN JEEP'S ABILITY TO FIX THIS ACROSS 3 YEARS. THIS ISSUE HOLD THE GREATEST AMOUNT OF COMPLAINTS ACROSS 2014, 15, AND NOW 16 MODEL YEARS. LOOKING FORWARD TO EXERCISING MY STATES LEMON LAW.
Additional Notes:
BRAND NEW CAR, SHAKE AND SHIMMY BETWEEN 1ST AND 2ND GEAR, AND HITS HARD IN 4TH. I HAVE ROUGHLY 1400 MILES ON IT. TOOK IT TO LOCAL JEEP DEALERSHIP FOR SERVICE, THE TEAM CLAIMED TO FIX IT WITH A TCM FLASH. HOWEVER, MUCH LIKE MANY OTHERS WHO HAVE HAD THE SAME ISSUE, THE FLASH DID NOT FIX THE ISSUE. EXTREMELY DISAPPOINTED IN JEEP'S ABILITY TO FIX THIS ACROSS 3 YEARS. THIS ISSUE HOLD THE GREATEST AMOUNT OF COMPLAINTS ACROSS 2014, 15, AND NOW 16 MODEL YEARS. LOOKING FORWARD TO EXERCISING MY STATES LEMON LAW.
Mfg Campaign: 10811971
Recall Date: Dec 23, 2015
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
FIRST OF ALL, THIS IS A BRAND NEW VEHICLE WITH JUST OVER 1,300 MILES ON IT AFTER NEARLY 3 MONTHS OF USE. THE VEHICLE WAS IN MOTION ON THE ROAD WITH A 45MPH SPEED LIMIT. THE TRANSMISSION JUST SHUT DOWN AND I WAS UNABLE TO ACCELERATE AND THE RPM SHOT UP TO A HIGH LEVEL. LUCKILY THERE WAS NO ONE ELSE NEAR ME ON THE ROAD. I WAS ABLE TO LIMP TO THE SIDE OF THE ROAD. THE DASHBOARD TOLD ME TO "SERVICE TRANSMISSION. RESTART VEHICLE IN PARK WITH VEHICLE AT ZERO SPEED" I DID THIS AND TRIED TO PUT THE CAR IN GEAR. THE TRANSMISSION MADE A HARD CLUNKING SOUND. I COULD STILL NOT ACCELERATE. I HAD TO REPEAT THE PROCESS A FEW MORE TIMES BEFORE THE VEHICLE STARTED TO RUN NORMALLY. THE CAR SEEMINGLY WORKED FINE AFTER THAT. EVEN THE CHECK ENGINE LIGHT THAT HAD TURNED ON, WAS NOW OFF. THE PROBLEM OCCURRED WITHOUT WARNING. THERE IS NO WAY OF TELLING WHEN, IF AT ALL, IT WILL HAPPEN AGAIN SO NOW I HAVE TO WORRY ABOUT IT HAPPENING EVERY TIME I GET IN MY CAR. IF I HAD BEEN ON A BUSIER ROAD, AN ACCIDENT COULD HAVE EASILY HAPPENED.
Corrective Action:
FIRST OF ALL, THIS IS A BRAND NEW VEHICLE WITH JUST OVER 1,300 MILES ON IT AFTER NEARLY 3 MONTHS OF USE. THE VEHICLE WAS IN MOTION ON THE ROAD WITH A 45MPH SPEED LIMIT. THE TRANSMISSION JUST SHUT DOWN AND I WAS UNABLE TO ACCELERATE AND THE RPM SHOT UP TO A HIGH LEVEL. LUCKILY THERE WAS NO ONE ELSE NEAR ME ON THE ROAD. I WAS ABLE TO LIMP TO THE SIDE OF THE ROAD. THE DASHBOARD TOLD ME TO "SERVICE TRANSMISSION. RESTART VEHICLE IN PARK WITH VEHICLE AT ZERO SPEED" I DID THIS AND TRIED TO PUT THE CAR IN GEAR. THE TRANSMISSION MADE A HARD CLUNKING SOUND. I COULD STILL NOT ACCELERATE. I HAD TO REPEAT THE PROCESS A FEW MORE TIMES BEFORE THE VEHICLE STARTED TO RUN NORMALLY. THE CAR SEEMINGLY WORKED FINE AFTER THAT. EVEN THE CHECK ENGINE LIGHT THAT HAD TURNED ON, WAS NOW OFF. THE PROBLEM OCCURRED WITHOUT WARNING. THERE IS NO WAY OF TELLING WHEN, IF AT ALL, IT WILL HAPPEN AGAIN SO NOW I HAVE TO WORRY ABOUT IT HAPPENING EVERY TIME I GET IN MY CAR. IF I HAD BEEN ON A BUSIER ROAD, AN ACCIDENT COULD HAVE EASILY HAPPENED.
Additional Notes:
FIRST OF ALL, THIS IS A BRAND NEW VEHICLE WITH JUST OVER 1,300 MILES ON IT AFTER NEARLY 3 MONTHS OF USE. THE VEHICLE WAS IN MOTION ON THE ROAD WITH A 45MPH SPEED LIMIT. THE TRANSMISSION JUST SHUT DOWN AND I WAS UNABLE TO ACCELERATE AND THE RPM SHOT UP TO A HIGH LEVEL. LUCKILY THERE WAS NO ONE ELSE NEAR ME ON THE ROAD. I WAS ABLE TO LIMP TO THE SIDE OF THE ROAD. THE DASHBOARD TOLD ME TO "SERVICE TRANSMISSION. RESTART VEHICLE IN PARK WITH VEHICLE AT ZERO SPEED" I DID THIS AND TRIED TO PUT THE CAR IN GEAR. THE TRANSMISSION MADE A HARD CLUNKING SOUND. I COULD STILL NOT ACCELERATE. I HAD TO REPEAT THE PROCESS A FEW MORE TIMES BEFORE THE VEHICLE STARTED TO RUN NORMALLY. THE CAR SEEMINGLY WORKED FINE AFTER THAT. EVEN THE CHECK ENGINE LIGHT THAT HAD TURNED ON, WAS NOW OFF. THE PROBLEM OCCURRED WITHOUT WARNING. THERE IS NO WAY OF TELLING WHEN, IF AT ALL, IT WILL HAPPEN AGAIN SO NOW I HAVE TO WORRY ABOUT IT HAPPENING EVERY TIME I GET IN MY CAR. IF I HAD BEEN ON A BUSIER ROAD, AN ACCIDENT COULD HAVE EASILY HAPPENED.
Mfg Campaign: 10810021
Recall Date: Dec 14, 2015
Chrysler (fca Us, Llc)
Defect Description:
SUSPENSION
Potential Consequences:
TL* THE CONTACT OWNS A 2016 JEEP CHEROKEE. WHILE THE VEHICLE WAS BEING FLAT-TOWED BEHIND AN RV, THE VEHICLE DEVELOPED A WOBBLE THAT WAS UNCONTROLLABLE. THE CONTACT STATED THAT BOTH VEHICLES BEGAN TO SWAY UNCONTROLLABLY. THE CONTACT WAS ABLE TO SAFELY BRING THE RV TO A STOP WITHOUT CAUSING ANY DAMAGE TO EITHER VEHICLE. THE VEHICLE WAS TAKEN TO BE INSPECTED AT THE DEALER. THE CONTACT WAS INFORMED THAT THE TOW HITCH WAS INSTALLED INCORRECTLY. THE VEHICLE WAS TAKEN TO THE INSTALLER WHERE THE CONTACT WAS NOTIFIED THAT THE INSTALLATION WAS CORRECT. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 850. UPDATED 12/23/15*LJ *CN
Corrective Action:
TL* THE CONTACT OWNS A 2016 JEEP CHEROKEE. WHILE THE VEHICLE WAS BEING FLAT-TOWED BEHIND AN RV, THE VEHICLE DEVELOPED A WOBBLE THAT WAS UNCONTROLLABLE. THE CONTACT STATED THAT BOTH VEHICLES BEGAN TO SWAY UNCONTROLLABLY. THE CONTACT WAS ABLE TO SAFELY BRING THE RV TO A STOP WITHOUT CAUSING ANY DAMAGE TO EITHER VEHICLE. THE VEHICLE WAS TAKEN TO BE INSPECTED AT THE DEALER. THE CONTACT WAS INFORMED THAT THE TOW HITCH WAS INSTALLED INCORRECTLY. THE VEHICLE WAS TAKEN TO THE INSTALLER WHERE THE CONTACT WAS NOTIFIED THAT THE INSTALLATION WAS CORRECT. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 850. UPDATED 12/23/15*LJ *CN
Additional Notes:
TL* THE CONTACT OWNS A 2016 JEEP CHEROKEE. WHILE THE VEHICLE WAS BEING FLAT-TOWED BEHIND AN RV, THE VEHICLE DEVELOPED A WOBBLE THAT WAS UNCONTROLLABLE. THE CONTACT STATED THAT BOTH VEHICLES BEGAN TO SWAY UNCONTROLLABLY. THE CONTACT WAS ABLE TO SAFELY BRING THE RV TO A STOP WITHOUT CAUSING ANY DAMAGE TO EITHER VEHICLE. THE VEHICLE WAS TAKEN TO BE INSPECTED AT THE DEALER. THE CONTACT WAS INFORMED THAT THE TOW HITCH WAS INSTALLED INCORRECTLY. THE VEHICLE WAS TAKEN TO THE INSTALLER WHERE THE CONTACT WAS NOTIFIED THAT THE INSTALLATION WAS CORRECT. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 850. UPDATED 12/23/15*LJ *CN
Mfg Campaign: 10794608
Recall Date: Nov 18, 2015
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
BRAND NEW CAR WITH 2 MILES ON IT. BRAKES WERE WEAK FEELING. DEALER IS REPLACING THE ENTIRE SYSTEM, POWERBOOSTER, MASTER CYLINDER, AND LINES. HAD MY WIFE AND BABY IN IT. DEALER SAID IT IS NOT SAFE TO DRIVE.
Corrective Action:
BRAND NEW CAR WITH 2 MILES ON IT. BRAKES WERE WEAK FEELING. DEALER IS REPLACING THE ENTIRE SYSTEM, POWERBOOSTER, MASTER CYLINDER, AND LINES. HAD MY WIFE AND BABY IN IT. DEALER SAID IT IS NOT SAFE TO DRIVE.
Additional Notes:
BRAND NEW CAR WITH 2 MILES ON IT. BRAKES WERE WEAK FEELING. DEALER IS REPLACING THE ENTIRE SYSTEM, POWERBOOSTER, MASTER CYLINDER, AND LINES. HAD MY WIFE AND BABY IN IT. DEALER SAID IT IS NOT SAFE TO DRIVE.
Mfg Campaign: 10788109
Recall Date: Nov 3, 2015
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