Complaints & Recalls
Official Safety Recalls - Important!
15 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2014-2016 Jeep Cherokee vehicles equipped with a power liftgate. An electrical short in the power liftgate module may lead to a vehicle fire with the ignition on or off.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 49A
Recall Date: May 11, 2023
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2016-2017 Jeep Cherokee vehicles. The power transfer unit (PTU) may become damaged and disengage the transmission and differential, resulting in a loss of drive power or loss of park function.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 45A
Recall Date: Apr 27, 2023
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2017 Jeep Cherokee vehicles equipped with a two-speed Power Transfer Unit (PTU). Relative movement in the Power Transfer Unit (PTU) between the differential input splines and the transmission output shaft may cause some input spline teeth to wear off, which may eventually cause a loss of engagement between the transmission and the differential inside the PTU. If this occurs, power cannot be transferred between the front wheels and the transmission which results in a loss of drive while the vehicle is in motion and a loss of the Park function while stationary.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: W47
Recall Date: Jun 11, 2020
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U49,U59-U65,U68,U73
Recall Date: May 17, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: T82
Recall Date: Dec 21, 2017
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain model year 2014-2016 Jeep Cherokee vehicles manufactured July 29, 2013, to February 5, 2016. The seat fasteners on the first or second row seats may not have been tightened to the proper torque specification.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: S63
Recall Date: Aug 10, 2016
Chrysler (fca Us Llc)
Safety Issue:
Chrysler Group LLC (Chrysler) is recalling certain model year 2016 Jeep Cherokee vehicles manufactured September 30, 2015, to October 2, 2015. The left halfshaft may have been incorrectly manufactured causing it to fracture without warning.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: S38
Recall Date: May 11, 2016
Chrysler (fca Us Llc)
Safety Issue:
Chrysler Group LLC (Chrysler) is recalling certain model year 2016 Jeep Cherokee vehicles manufactured October 3, 2015, to March 22, 2016. The right halfshaft may have been incorrectly manufactured causing it to fracture without warning.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: S39
Recall Date: May 11, 2016
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain model year 2015-2016 Jeep Cherokee vehicles manufactured February 18, 2015, to September 10, 2015 and equipped with the power liftgate option. In the affected vehicles, water may leak into the Power Liftgate Control Module and result in a high resistance short circuit.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: R67
Recall Date: Dec 9, 2015
Consumer Complaints
1.9K ComplaintsChrysler (fca Us, Llc)
Defect Description:
AIR BAGS
Potential Consequences:
THE TWO FRONT AIRBAGS DID NOT DEPLOY. WE WAS HIT INTO A CEMENT DIVIDER ON FREEWAY WHILE GOING 65TO 70 MPH. FLIPPED ROLLED 5TO6 TIMES ON ALL SIDES OF CAR LANDED ON THE TOP AND THE FRONT AIRBAGS DID NOT DEPLOY. CAUSING INJURY TO DRIVER AND PASSENGER
Corrective Action:
THE TWO FRONT AIRBAGS DID NOT DEPLOY. WE WAS HIT INTO A CEMENT DIVIDER ON FREEWAY WHILE GOING 65TO 70 MPH. FLIPPED ROLLED 5TO6 TIMES ON ALL SIDES OF CAR LANDED ON THE TOP AND THE FRONT AIRBAGS DID NOT DEPLOY. CAUSING INJURY TO DRIVER AND PASSENGER
Additional Notes:
THE TWO FRONT AIRBAGS DID NOT DEPLOY. WE WAS HIT INTO A CEMENT DIVIDER ON FREEWAY WHILE GOING 65TO 70 MPH. FLIPPED ROLLED 5TO6 TIMES ON ALL SIDES OF CAR LANDED ON THE TOP AND THE FRONT AIRBAGS DID NOT DEPLOY. CAUSING INJURY TO DRIVER AND PASSENGER
Mfg Campaign: 11289375
Recall Date: Dec 16, 2019
Chrysler (fca Us, Llc)
Defect Description:
STRUCTURE:BODY
Potential Consequences:
THE TWO FRONT AIRBAGS DID NOT DEPLOY. WE WAS HIT INTO A CEMENT DIVIDER ON FREEWAY WHILE GOING 65TO 70 MPH. FLIPPED ROLLED 5TO6 TIMES ON ALL SIDES OF CAR LANDED ON THE TOP AND THE FRONT AIRBAGS DID NOT DEPLOY. CAUSING INJURY TO DRIVER AND PASSENGER
Corrective Action:
THE TWO FRONT AIRBAGS DID NOT DEPLOY. WE WAS HIT INTO A CEMENT DIVIDER ON FREEWAY WHILE GOING 65TO 70 MPH. FLIPPED ROLLED 5TO6 TIMES ON ALL SIDES OF CAR LANDED ON THE TOP AND THE FRONT AIRBAGS DID NOT DEPLOY. CAUSING INJURY TO DRIVER AND PASSENGER
Additional Notes:
THE TWO FRONT AIRBAGS DID NOT DEPLOY. WE WAS HIT INTO A CEMENT DIVIDER ON FREEWAY WHILE GOING 65TO 70 MPH. FLIPPED ROLLED 5TO6 TIMES ON ALL SIDES OF CAR LANDED ON THE TOP AND THE FRONT AIRBAGS DID NOT DEPLOY. CAUSING INJURY TO DRIVER AND PASSENGER
Mfg Campaign: 11289375
Recall Date: Dec 16, 2019
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
WHILE DRIVING 30MPH IN LIGHT TRAFFIC SUDDENLY AND OUT OF NOWHERE SERVICE SHIFTER MESSAGE COMES ON HUD. VEHICLE HAS 24K MILES ALL THE RED LIGHTS LIGHT UP ON SHIFTER COLUMN. AFTER RESEARCHING HUNDREDS OF JEEP OWNERS HAVE SAME ISSUE. WIRING HARNESS SHORT AND ENTIRE FLOOR SHIFTER NEEDS TO BE REPLACED. PROBLEM REPEATS FOR MANY PEOPLE. SOME HAVE HAD TO BRING CAR IN SEVERAL TIMES WITH RECURRING PROBLEM - SHOULD BE A RECALL
Corrective Action:
WHILE DRIVING 30MPH IN LIGHT TRAFFIC SUDDENLY AND OUT OF NOWHERE SERVICE SHIFTER MESSAGE COMES ON HUD. VEHICLE HAS 24K MILES ALL THE RED LIGHTS LIGHT UP ON SHIFTER COLUMN. AFTER RESEARCHING HUNDREDS OF JEEP OWNERS HAVE SAME ISSUE. WIRING HARNESS SHORT AND ENTIRE FLOOR SHIFTER NEEDS TO BE REPLACED. PROBLEM REPEATS FOR MANY PEOPLE. SOME HAVE HAD TO BRING CAR IN SEVERAL TIMES WITH RECURRING PROBLEM - SHOULD BE A RECALL
Additional Notes:
WHILE DRIVING 30MPH IN LIGHT TRAFFIC SUDDENLY AND OUT OF NOWHERE SERVICE SHIFTER MESSAGE COMES ON HUD. VEHICLE HAS 24K MILES ALL THE RED LIGHTS LIGHT UP ON SHIFTER COLUMN. AFTER RESEARCHING HUNDREDS OF JEEP OWNERS HAVE SAME ISSUE. WIRING HARNESS SHORT AND ENTIRE FLOOR SHIFTER NEEDS TO BE REPLACED. PROBLEM REPEATS FOR MANY PEOPLE. SOME HAVE HAD TO BRING CAR IN SEVERAL TIMES WITH RECURRING PROBLEM - SHOULD BE A RECALL
Mfg Campaign: 11289113
Recall Date: Dec 15, 2019
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
'SERVICE SHIFTER' MESSAGE CAME ON & ALL RED LIGHTS ON SHIFTER TREE WHILE ON THE FREEWAY NO LESS! IT DOES HAPPEN ANYWHERE. 2016 JEEP AWD LATTITUDE. THEY REPLACED THE SHIFTER AND WIRING HARNESS ONCE ALREADY. A FEW MONTH LATER IT CAME BACK ON. TOOK IT IN AND THEY STATED THAT THEY WOULD NOT FIND ANYTHING WRONG. BUT IT IS STILL COMING ON.
Corrective Action:
'SERVICE SHIFTER' MESSAGE CAME ON & ALL RED LIGHTS ON SHIFTER TREE WHILE ON THE FREEWAY NO LESS! IT DOES HAPPEN ANYWHERE. 2016 JEEP AWD LATTITUDE. THEY REPLACED THE SHIFTER AND WIRING HARNESS ONCE ALREADY. A FEW MONTH LATER IT CAME BACK ON. TOOK IT IN AND THEY STATED THAT THEY WOULD NOT FIND ANYTHING WRONG. BUT IT IS STILL COMING ON.
Additional Notes:
'SERVICE SHIFTER' MESSAGE CAME ON & ALL RED LIGHTS ON SHIFTER TREE WHILE ON THE FREEWAY NO LESS! IT DOES HAPPEN ANYWHERE. 2016 JEEP AWD LATTITUDE. THEY REPLACED THE SHIFTER AND WIRING HARNESS ONCE ALREADY. A FEW MONTH LATER IT CAME BACK ON. TOOK IT IN AND THEY STATED THAT THEY WOULD NOT FIND ANYTHING WRONG. BUT IT IS STILL COMING ON.
Mfg Campaign: 11288681
Recall Date: Dec 12, 2019
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
VEHICLE ENGINE LIGHT CAME ON WHILE DRIVING. TOOK TO LOCAL DEALERSHIP. CODE SHOWS THERMOSTAT STUCK OPEN. AT ~40,000 MILES. REPAIR WAS OVER $700.
Corrective Action:
VEHICLE ENGINE LIGHT CAME ON WHILE DRIVING. TOOK TO LOCAL DEALERSHIP. CODE SHOWS THERMOSTAT STUCK OPEN. AT ~40,000 MILES. REPAIR WAS OVER $700.
Additional Notes:
VEHICLE ENGINE LIGHT CAME ON WHILE DRIVING. TOOK TO LOCAL DEALERSHIP. CODE SHOWS THERMOSTAT STUCK OPEN. AT ~40,000 MILES. REPAIR WAS OVER $700.
Mfg Campaign: 11288695
Recall Date: Dec 12, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
TL* THE CONTACT OWNS A 2016 JEEP CHEROKEE. WHILE DRIVING APPROXIMATELY 55 MPH, THE MESSAGE CENTER DISPLAYED "SERVICE ENGINE IMMEDIATELY" AND A HUMMING NOISE EMERGED FROM THE ENGINE COMPARTMENT. THE VEHICLE WAS DRIVEN TO MORIAN CHRYSLER JEEP (374 SIEMERS DR, CAPE GIRARDEAU, MO 63701) WHERE IT WAS DETERMINED THAT THERE WAS A FAILURE WITH THE FOUR WHEEL DRIVE SYSTEM. THE VEHICLE WAS TAKEN TO MORIAN CHRYSLER JEEP (374 SIEMERS DR, CAPE GIRARDEAU, MO 63701) THREE OTHER TIMES FOR ELECTRICAL FAILURES. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 43,000.
Corrective Action:
TL* THE CONTACT OWNS A 2016 JEEP CHEROKEE. WHILE DRIVING APPROXIMATELY 55 MPH, THE MESSAGE CENTER DISPLAYED "SERVICE ENGINE IMMEDIATELY" AND A HUMMING NOISE EMERGED FROM THE ENGINE COMPARTMENT. THE VEHICLE WAS DRIVEN TO MORIAN CHRYSLER JEEP (374 SIEMERS DR, CAPE GIRARDEAU, MO 63701) WHERE IT WAS DETERMINED THAT THERE WAS A FAILURE WITH THE FOUR WHEEL DRIVE SYSTEM. THE VEHICLE WAS TAKEN TO MORIAN CHRYSLER JEEP (374 SIEMERS DR, CAPE GIRARDEAU, MO 63701) THREE OTHER TIMES FOR ELECTRICAL FAILURES. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 43,000.
Additional Notes:
TL* THE CONTACT OWNS A 2016 JEEP CHEROKEE. WHILE DRIVING APPROXIMATELY 55 MPH, THE MESSAGE CENTER DISPLAYED "SERVICE ENGINE IMMEDIATELY" AND A HUMMING NOISE EMERGED FROM THE ENGINE COMPARTMENT. THE VEHICLE WAS DRIVEN TO MORIAN CHRYSLER JEEP (374 SIEMERS DR, CAPE GIRARDEAU, MO 63701) WHERE IT WAS DETERMINED THAT THERE WAS A FAILURE WITH THE FOUR WHEEL DRIVE SYSTEM. THE VEHICLE WAS TAKEN TO MORIAN CHRYSLER JEEP (374 SIEMERS DR, CAPE GIRARDEAU, MO 63701) THREE OTHER TIMES FOR ELECTRICAL FAILURES. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 43,000.
Mfg Campaign: 11288245
Recall Date: Dec 10, 2019
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
I WAS STOPPED ON A BUSY MAIN ROAD IN MY TOWN, TO MAKE A LEFT INTO MY NEIGHBORHOOD AND MY JEEP CHEROKEE STALLED. THE DASH LIT UP WITH PUT IN PARK AND RESTART CAR. I PUT IT IN PARK AND THE CAR RESTARTED. I DROVE TO MY HOUSE AND PARKED THE CAR. I HAD TO USE MY OTHER CAR TO GO TO WORK BECAUSE I WAS AFRAID FOR MY SAFETY IF I DROVE MY JEEP CHEROKEE.
Corrective Action:
I WAS STOPPED ON A BUSY MAIN ROAD IN MY TOWN, TO MAKE A LEFT INTO MY NEIGHBORHOOD AND MY JEEP CHEROKEE STALLED. THE DASH LIT UP WITH PUT IN PARK AND RESTART CAR. I PUT IT IN PARK AND THE CAR RESTARTED. I DROVE TO MY HOUSE AND PARKED THE CAR. I HAD TO USE MY OTHER CAR TO GO TO WORK BECAUSE I WAS AFRAID FOR MY SAFETY IF I DROVE MY JEEP CHEROKEE.
Additional Notes:
I WAS STOPPED ON A BUSY MAIN ROAD IN MY TOWN, TO MAKE A LEFT INTO MY NEIGHBORHOOD AND MY JEEP CHEROKEE STALLED. THE DASH LIT UP WITH PUT IN PARK AND RESTART CAR. I PUT IT IN PARK AND THE CAR RESTARTED. I DROVE TO MY HOUSE AND PARKED THE CAR. I HAD TO USE MY OTHER CAR TO GO TO WORK BECAUSE I WAS AFRAID FOR MY SAFETY IF I DROVE MY JEEP CHEROKEE.
Mfg Campaign: 11288015
Recall Date: Dec 9, 2019
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
ENGINE SHUT OFF WHILE VEHICLE IN MOTION WITH FOOT ON ACCELERATOR (TRAVELING ~10MPH). . LOST POWER STEERING AND BRAKES. NOTICE APPEARED ON DASHBOARD ABOUT SHIFTER. TRIED TO POWER ENGINE BACK ON TO NO AVAIL. WAITED A COUPLE OF MINUTES AND VEHICLE WAS ABLE TO START AGAIN.
Corrective Action:
ENGINE SHUT OFF WHILE VEHICLE IN MOTION WITH FOOT ON ACCELERATOR (TRAVELING ~10MPH). . LOST POWER STEERING AND BRAKES. NOTICE APPEARED ON DASHBOARD ABOUT SHIFTER. TRIED TO POWER ENGINE BACK ON TO NO AVAIL. WAITED A COUPLE OF MINUTES AND VEHICLE WAS ABLE TO START AGAIN.
Additional Notes:
ENGINE SHUT OFF WHILE VEHICLE IN MOTION WITH FOOT ON ACCELERATOR (TRAVELING ~10MPH). . LOST POWER STEERING AND BRAKES. NOTICE APPEARED ON DASHBOARD ABOUT SHIFTER. TRIED TO POWER ENGINE BACK ON TO NO AVAIL. WAITED A COUPLE OF MINUTES AND VEHICLE WAS ABLE TO START AGAIN.
Mfg Campaign: 11287651
Recall Date: Dec 7, 2019
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
ENGINE SHUT OFF WHILE VEHICLE IN MOTION WITH FOOT ON ACCELERATOR (TRAVELING ~10MPH). . LOST POWER STEERING AND BRAKES. NOTICE APPEARED ON DASHBOARD ABOUT SHIFTER. TRIED TO POWER ENGINE BACK ON TO NO AVAIL. WAITED A COUPLE OF MINUTES AND VEHICLE WAS ABLE TO START AGAIN.
Corrective Action:
ENGINE SHUT OFF WHILE VEHICLE IN MOTION WITH FOOT ON ACCELERATOR (TRAVELING ~10MPH). . LOST POWER STEERING AND BRAKES. NOTICE APPEARED ON DASHBOARD ABOUT SHIFTER. TRIED TO POWER ENGINE BACK ON TO NO AVAIL. WAITED A COUPLE OF MINUTES AND VEHICLE WAS ABLE TO START AGAIN.
Additional Notes:
ENGINE SHUT OFF WHILE VEHICLE IN MOTION WITH FOOT ON ACCELERATOR (TRAVELING ~10MPH). . LOST POWER STEERING AND BRAKES. NOTICE APPEARED ON DASHBOARD ABOUT SHIFTER. TRIED TO POWER ENGINE BACK ON TO NO AVAIL. WAITED A COUPLE OF MINUTES AND VEHICLE WAS ABLE TO START AGAIN.
Mfg Campaign: 11287651
Recall Date: Dec 7, 2019
Chrysler (fca Us, Llc)
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
ENGINE SHUT OFF WHILE VEHICLE IN MOTION WITH FOOT ON ACCELERATOR (TRAVELING ~10MPH). . LOST POWER STEERING AND BRAKES. NOTICE APPEARED ON DASHBOARD ABOUT SHIFTER. TRIED TO POWER ENGINE BACK ON TO NO AVAIL. WAITED A COUPLE OF MINUTES AND VEHICLE WAS ABLE TO START AGAIN.
Corrective Action:
ENGINE SHUT OFF WHILE VEHICLE IN MOTION WITH FOOT ON ACCELERATOR (TRAVELING ~10MPH). . LOST POWER STEERING AND BRAKES. NOTICE APPEARED ON DASHBOARD ABOUT SHIFTER. TRIED TO POWER ENGINE BACK ON TO NO AVAIL. WAITED A COUPLE OF MINUTES AND VEHICLE WAS ABLE TO START AGAIN.
Additional Notes:
ENGINE SHUT OFF WHILE VEHICLE IN MOTION WITH FOOT ON ACCELERATOR (TRAVELING ~10MPH). . LOST POWER STEERING AND BRAKES. NOTICE APPEARED ON DASHBOARD ABOUT SHIFTER. TRIED TO POWER ENGINE BACK ON TO NO AVAIL. WAITED A COUPLE OF MINUTES AND VEHICLE WAS ABLE TO START AGAIN.
Mfg Campaign: 11287651
Recall Date: Dec 7, 2019
Chrysler (fca Us, Llc)
Defect Description:
AIR BAGS
Potential Consequences:
I WAS IN A CAR WRECK ON NOV 21ST AND HIT MY FRONT END AT 65 MPH. MY SEAT BELT DID NOT TIGHTEN AND MY AIRBAGS DID NOT DEPLOY. THE CAR I HIT HOWEVER HAD THEIR FRONT AIRBAG DEPLOY AND I HIT THEIR REAR END. *LN*JB VIN NUMBER XXXXXXXXXXXXXXXXX 'PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *JB
Corrective Action:
I WAS IN A CAR WRECK ON NOV 21ST AND HIT MY FRONT END AT 65 MPH. MY SEAT BELT DID NOT TIGHTEN AND MY AIRBAGS DID NOT DEPLOY. THE CAR I HIT HOWEVER HAD THEIR FRONT AIRBAG DEPLOY AND I HIT THEIR REAR END. *LN*JB VIN NUMBER XXXXXXXXXXXXXXXXX 'PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *JB
Additional Notes:
I WAS IN A CAR WRECK ON NOV 21ST AND HIT MY FRONT END AT 65 MPH. MY SEAT BELT DID NOT TIGHTEN AND MY AIRBAGS DID NOT DEPLOY. THE CAR I HIT HOWEVER HAD THEIR FRONT AIRBAG DEPLOY AND I HIT THEIR REAR END. *LN*JB VIN NUMBER XXXXXXXXXXXXXXXXX 'PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *JB
Mfg Campaign: 11287411
Recall Date: Dec 6, 2019
Chrysler (fca Us, Llc)
Defect Description:
SEAT BELTS
Potential Consequences:
I WAS IN A CAR WRECK ON NOV 21ST AND HIT MY FRONT END AT 65 MPH. MY SEAT BELT DID NOT TIGHTEN AND MY AIRBAGS DID NOT DEPLOY. THE CAR I HIT HOWEVER HAD THEIR FRONT AIRBAG DEPLOY AND I HIT THEIR REAR END. *LN*JB VIN NUMBER XXXXXXXXXXXXXXXXX 'PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *JB
Corrective Action:
I WAS IN A CAR WRECK ON NOV 21ST AND HIT MY FRONT END AT 65 MPH. MY SEAT BELT DID NOT TIGHTEN AND MY AIRBAGS DID NOT DEPLOY. THE CAR I HIT HOWEVER HAD THEIR FRONT AIRBAG DEPLOY AND I HIT THEIR REAR END. *LN*JB VIN NUMBER XXXXXXXXXXXXXXXXX 'PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *JB
Additional Notes:
I WAS IN A CAR WRECK ON NOV 21ST AND HIT MY FRONT END AT 65 MPH. MY SEAT BELT DID NOT TIGHTEN AND MY AIRBAGS DID NOT DEPLOY. THE CAR I HIT HOWEVER HAD THEIR FRONT AIRBAG DEPLOY AND I HIT THEIR REAR END. *LN*JB VIN NUMBER XXXXXXXXXXXXXXXXX 'PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *JB
Mfg Campaign: 11287411
Recall Date: Dec 6, 2019
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
TL* THE CONTACT OWNS A 2016 JEEP CHEROKEE. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE SHUT OFF WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AFTER EXPERIENCING THE FAILURE. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS NOTIFIED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS APPROXIMATELY 50,000.
Corrective Action:
TL* THE CONTACT OWNS A 2016 JEEP CHEROKEE. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE SHUT OFF WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AFTER EXPERIENCING THE FAILURE. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS NOTIFIED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS APPROXIMATELY 50,000.
Additional Notes:
TL* THE CONTACT OWNS A 2016 JEEP CHEROKEE. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE SHUT OFF WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AFTER EXPERIENCING THE FAILURE. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS NOTIFIED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS APPROXIMATELY 50,000.
Mfg Campaign: 11287494
Recall Date: Dec 6, 2019
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
I PURCHASE THIS VEHICLE ABOUT 7 MONTH AGO. I TOOK A TRIP TO DALLAS TEXAS IN IT, ON THE DRIVE THERE THE SERVICE SHIFTER LIGHT CAME ON. I PULLED OVER TO THE SHOULDER AND PLACED THE VEHICLE IN PARK AND TURNED THE ENGINE OFF. I RESTARTED THE VEHICLE AND ALL WAS WELL. I HAVE CONTINUALLY HAVING THE PROBLEM WITH THE SERVICE SHIFTER LIGHT COME ON, AND HAVE TAKEN IT IN TO BE SERVICE AND THEY CAN FIND A PROBLEM. JUST IN THE LAST 5 DAYS THE SERVICE SHIFTER INDICATOR HAD COME ON 12 TIME.
Corrective Action:
I PURCHASE THIS VEHICLE ABOUT 7 MONTH AGO. I TOOK A TRIP TO DALLAS TEXAS IN IT, ON THE DRIVE THERE THE SERVICE SHIFTER LIGHT CAME ON. I PULLED OVER TO THE SHOULDER AND PLACED THE VEHICLE IN PARK AND TURNED THE ENGINE OFF. I RESTARTED THE VEHICLE AND ALL WAS WELL. I HAVE CONTINUALLY HAVING THE PROBLEM WITH THE SERVICE SHIFTER LIGHT COME ON, AND HAVE TAKEN IT IN TO BE SERVICE AND THEY CAN FIND A PROBLEM. JUST IN THE LAST 5 DAYS THE SERVICE SHIFTER INDICATOR HAD COME ON 12 TIME.
Additional Notes:
I PURCHASE THIS VEHICLE ABOUT 7 MONTH AGO. I TOOK A TRIP TO DALLAS TEXAS IN IT, ON THE DRIVE THERE THE SERVICE SHIFTER LIGHT CAME ON. I PULLED OVER TO THE SHOULDER AND PLACED THE VEHICLE IN PARK AND TURNED THE ENGINE OFF. I RESTARTED THE VEHICLE AND ALL WAS WELL. I HAVE CONTINUALLY HAVING THE PROBLEM WITH THE SERVICE SHIFTER LIGHT COME ON, AND HAVE TAKEN IT IN TO BE SERVICE AND THEY CAN FIND A PROBLEM. JUST IN THE LAST 5 DAYS THE SERVICE SHIFTER INDICATOR HAD COME ON 12 TIME.
Mfg Campaign: 11287046
Recall Date: Dec 5, 2019
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
CHECK ENGINE LIGHT CAME ON. TOOK THE VEHICLE TO LOCAL JEEP DEALERSHIP. VEHICLE HAS APPROX. 38,000 MILES AND THE THERMOSTAT HOUSING ASSEMBLY IS MALFUNCTIONING AND NEEDS TO BE REPLACED. TOLD BY DEALERSHIP THIS IS A COMMON ISSUE WITH 2015/2016 CHEROKEES BETWEEN 30,000 AND 40,000 MILES. VEHICLE IS NO LONGER UNDER WARRANTY. IF THIS IS SUCH A COMMON OCCURRENCE, SHOULDN'T THIS BE A RECALL? IF IGNORED, THIS COULD LEAD TO SEVERE ENGINE DAMAGE.
Corrective Action:
CHECK ENGINE LIGHT CAME ON. TOOK THE VEHICLE TO LOCAL JEEP DEALERSHIP. VEHICLE HAS APPROX. 38,000 MILES AND THE THERMOSTAT HOUSING ASSEMBLY IS MALFUNCTIONING AND NEEDS TO BE REPLACED. TOLD BY DEALERSHIP THIS IS A COMMON ISSUE WITH 2015/2016 CHEROKEES BETWEEN 30,000 AND 40,000 MILES. VEHICLE IS NO LONGER UNDER WARRANTY. IF THIS IS SUCH A COMMON OCCURRENCE, SHOULDN'T THIS BE A RECALL? IF IGNORED, THIS COULD LEAD TO SEVERE ENGINE DAMAGE.
Additional Notes:
CHECK ENGINE LIGHT CAME ON. TOOK THE VEHICLE TO LOCAL JEEP DEALERSHIP. VEHICLE HAS APPROX. 38,000 MILES AND THE THERMOSTAT HOUSING ASSEMBLY IS MALFUNCTIONING AND NEEDS TO BE REPLACED. TOLD BY DEALERSHIP THIS IS A COMMON ISSUE WITH 2015/2016 CHEROKEES BETWEEN 30,000 AND 40,000 MILES. VEHICLE IS NO LONGER UNDER WARRANTY. IF THIS IS SUCH A COMMON OCCURRENCE, SHOULDN'T THIS BE A RECALL? IF IGNORED, THIS COULD LEAD TO SEVERE ENGINE DAMAGE.
Mfg Campaign: 11286956
Recall Date: Dec 4, 2019
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
DROVE CAR FOR ONLY 2-3 BLOCKS AFTER SITTING 8 HOURS WHILE AT WORK (FIRST TIME 11/12/19 - OUTSIDE TEMP IN THE 30'S) AND THE SECOND TIME OVERNIGHT IN UNHEATED GARAGE (11/23/19 - OUTSIDE TEMPS IN THE 30'S), WHILE TURNING RIGHT AT A STOPLIGHT TO ENTER ON TO A MAJOR ARTERY (FIRST TIME) AND A STOP-SIGN TO ENTER ONTO A RESIDENTIAL STREET (SECOND TIME) THE CAR SHUT ITSELF OFF COMING TO A COMPLETE STOP. BOTH TIMES CAR WAS NOT "WARMED-UP" BEFORE DRIVING. CONTACTED A LOCAL CHRYSLER/JEEP DEALER WHO GOT US IN FOR CHECK-UP 11/27/19 AND EVENTUALLY SAID THE ENGINE OIL WAS BELOW THE DIPSTICK AND IF THE OIL GETS TOO LOW THE ENGINE WILL GET HOT AND TO PREVENT ENGINE DAMAGE THE CAR WILL SHUT DOWN AUTOMATICALLY. THIS HAS NEVER HAPPENED BEFORE DESPITE US TRAVELING FOR THE PAST 4 SUMMERS APPROXIMATELY 4000 MILES FROM KANSAS CITY TO YELLOWSTONE NATIONAL PARK AND BACK, AND THE SUMMER OF 2018 TO YELLOWSTONE, SEATTLE AND BACK (TOTAL OF OVER 5000 MILES AND EACH TIME NOT GETTING ANOTHER OIL CHANGE FOR OVER ANOTHER MONTH TO 5 MONTHS OF CITY DRIVING ONCE WE GOT BACK HOME. THE LAST OIL CHANGE WE HAD BEFORE THESE TWO INCIDENTS REFERENCED ABOVE WAS ON JULY 19, 2019 AND THE MILEAGE WAS 53191. THE MILEAGE ON THE CAR NOW IS 56916. TAKEN INTO ACCOUNT THAT WE'VE PROBABLY DRIVEN ABOUT 150 MILES SINCE THE FIRST INCIDENT UNTIL RIGHT NOW, THAT MEANS WE'RE "DOWN" 1 QUART/1800 MILES. RESEARCHING "GOOGLE", THERE ARE MULTIPLE COMPLAINTS FROM OTHER CHEROKEE OWNERS OF 2016 OR OTHER YEAR MODELS OF THE SAME ISSUE. THEY SAY JEEP FEELS 1 QUART OF OIL USED/1000MILES OF DRIVING IS ACCEPTABLE. EVEN SO, MY CONCERN IS WHY MY VEHICLE IS SUDDENLY EXPERIENCING THIS POWER LOSS AND OIL USAGE WHEN FOR THE PAST 5 YEARS (PURCHASED CAR 10/31/2015) IT HAS NEVER BEEN AN ISSUE. ONE OIL CHANGE MILEAGE WAS OVER 7500 MILES AND YET WE NEVER HAD THIS PROBLEM. THE OIL LIGHT HAS NEVER COME ON TO WARN OF LOW OIL PRESSURE.
Corrective Action:
DROVE CAR FOR ONLY 2-3 BLOCKS AFTER SITTING 8 HOURS WHILE AT WORK (FIRST TIME 11/12/19 - OUTSIDE TEMP IN THE 30'S) AND THE SECOND TIME OVERNIGHT IN UNHEATED GARAGE (11/23/19 - OUTSIDE TEMPS IN THE 30'S), WHILE TURNING RIGHT AT A STOPLIGHT TO ENTER ON TO A MAJOR ARTERY (FIRST TIME) AND A STOP-SIGN TO ENTER ONTO A RESIDENTIAL STREET (SECOND TIME) THE CAR SHUT ITSELF OFF COMING TO A COMPLETE STOP. BOTH TIMES CAR WAS NOT "WARMED-UP" BEFORE DRIVING. CONTACTED A LOCAL CHRYSLER/JEEP DEALER WHO GOT US IN FOR CHECK-UP 11/27/19 AND EVENTUALLY SAID THE ENGINE OIL WAS BELOW THE DIPSTICK AND IF THE OIL GETS TOO LOW THE ENGINE WILL GET HOT AND TO PREVENT ENGINE DAMAGE THE CAR WILL SHUT DOWN AUTOMATICALLY. THIS HAS NEVER HAPPENED BEFORE DESPITE US TRAVELING FOR THE PAST 4 SUMMERS APPROXIMATELY 4000 MILES FROM KANSAS CITY TO YELLOWSTONE NATIONAL PARK AND BACK, AND THE SUMMER OF 2018 TO YELLOWSTONE, SEATTLE AND BACK (TOTAL OF OVER 5000 MILES AND EACH TIME NOT GETTING ANOTHER OIL CHANGE FOR OVER ANOTHER MONTH TO 5 MONTHS OF CITY DRIVING ONCE WE GOT BACK HOME. THE LAST OIL CHANGE WE HAD BEFORE THESE TWO INCIDENTS REFERENCED ABOVE WAS ON JULY 19, 2019 AND THE MILEAGE WAS 53191. THE MILEAGE ON THE CAR NOW IS 56916. TAKEN INTO ACCOUNT THAT WE'VE PROBABLY DRIVEN ABOUT 150 MILES SINCE THE FIRST INCIDENT UNTIL RIGHT NOW, THAT MEANS WE'RE "DOWN" 1 QUART/1800 MILES. RESEARCHING "GOOGLE", THERE ARE MULTIPLE COMPLAINTS FROM OTHER CHEROKEE OWNERS OF 2016 OR OTHER YEAR MODELS OF THE SAME ISSUE. THEY SAY JEEP FEELS 1 QUART OF OIL USED/1000MILES OF DRIVING IS ACCEPTABLE. EVEN SO, MY CONCERN IS WHY MY VEHICLE IS SUDDENLY EXPERIENCING THIS POWER LOSS AND OIL USAGE WHEN FOR THE PAST 5 YEARS (PURCHASED CAR 10/31/2015) IT HAS NEVER BEEN AN ISSUE. ONE OIL CHANGE MILEAGE WAS OVER 7500 MILES AND YET WE NEVER HAD THIS PROBLEM. THE OIL LIGHT HAS NEVER COME ON TO WARN OF LOW OIL PRESSURE.
Additional Notes:
DROVE CAR FOR ONLY 2-3 BLOCKS AFTER SITTING 8 HOURS WHILE AT WORK (FIRST TIME 11/12/19 - OUTSIDE TEMP IN THE 30'S) AND THE SECOND TIME OVERNIGHT IN UNHEATED GARAGE (11/23/19 - OUTSIDE TEMPS IN THE 30'S), WHILE TURNING RIGHT AT A STOPLIGHT TO ENTER ON TO A MAJOR ARTERY (FIRST TIME) AND A STOP-SIGN TO ENTER ONTO A RESIDENTIAL STREET (SECOND TIME) THE CAR SHUT ITSELF OFF COMING TO A COMPLETE STOP. BOTH TIMES CAR WAS NOT "WARMED-UP" BEFORE DRIVING. CONTACTED A LOCAL CHRYSLER/JEEP DEALER WHO GOT US IN FOR CHECK-UP 11/27/19 AND EVENTUALLY SAID THE ENGINE OIL WAS BELOW THE DIPSTICK AND IF THE OIL GETS TOO LOW THE ENGINE WILL GET HOT AND TO PREVENT ENGINE DAMAGE THE CAR WILL SHUT DOWN AUTOMATICALLY. THIS HAS NEVER HAPPENED BEFORE DESPITE US TRAVELING FOR THE PAST 4 SUMMERS APPROXIMATELY 4000 MILES FROM KANSAS CITY TO YELLOWSTONE NATIONAL PARK AND BACK, AND THE SUMMER OF 2018 TO YELLOWSTONE, SEATTLE AND BACK (TOTAL OF OVER 5000 MILES AND EACH TIME NOT GETTING ANOTHER OIL CHANGE FOR OVER ANOTHER MONTH TO 5 MONTHS OF CITY DRIVING ONCE WE GOT BACK HOME. THE LAST OIL CHANGE WE HAD BEFORE THESE TWO INCIDENTS REFERENCED ABOVE WAS ON JULY 19, 2019 AND THE MILEAGE WAS 53191. THE MILEAGE ON THE CAR NOW IS 56916. TAKEN INTO ACCOUNT THAT WE'VE PROBABLY DRIVEN ABOUT 150 MILES SINCE THE FIRST INCIDENT UNTIL RIGHT NOW, THAT MEANS WE'RE "DOWN" 1 QUART/1800 MILES. RESEARCHING "GOOGLE", THERE ARE MULTIPLE COMPLAINTS FROM OTHER CHEROKEE OWNERS OF 2016 OR OTHER YEAR MODELS OF THE SAME ISSUE. THEY SAY JEEP FEELS 1 QUART OF OIL USED/1000MILES OF DRIVING IS ACCEPTABLE. EVEN SO, MY CONCERN IS WHY MY VEHICLE IS SUDDENLY EXPERIENCING THIS POWER LOSS AND OIL USAGE WHEN FOR THE PAST 5 YEARS (PURCHASED CAR 10/31/2015) IT HAS NEVER BEEN AN ISSUE. ONE OIL CHANGE MILEAGE WAS OVER 7500 MILES AND YET WE NEVER HAD THIS PROBLEM. THE OIL LIGHT HAS NEVER COME ON TO WARN OF LOW OIL PRESSURE.
Mfg Campaign: 11282886
Recall Date: Nov 29, 2019
Chrysler (fca Us, Llc)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
DROVE CAR FOR ONLY 2-3 BLOCKS AFTER SITTING 8 HOURS WHILE AT WORK (FIRST TIME 11/12/19 - OUTSIDE TEMP IN THE 30'S) AND THE SECOND TIME OVERNIGHT IN UNHEATED GARAGE (11/23/19 - OUTSIDE TEMPS IN THE 30'S), WHILE TURNING RIGHT AT A STOPLIGHT TO ENTER ON TO A MAJOR ARTERY (FIRST TIME) AND A STOP-SIGN TO ENTER ONTO A RESIDENTIAL STREET (SECOND TIME) THE CAR SHUT ITSELF OFF COMING TO A COMPLETE STOP. BOTH TIMES CAR WAS NOT "WARMED-UP" BEFORE DRIVING. CONTACTED A LOCAL CHRYSLER/JEEP DEALER WHO GOT US IN FOR CHECK-UP 11/27/19 AND EVENTUALLY SAID THE ENGINE OIL WAS BELOW THE DIPSTICK AND IF THE OIL GETS TOO LOW THE ENGINE WILL GET HOT AND TO PREVENT ENGINE DAMAGE THE CAR WILL SHUT DOWN AUTOMATICALLY. THIS HAS NEVER HAPPENED BEFORE DESPITE US TRAVELING FOR THE PAST 4 SUMMERS APPROXIMATELY 4000 MILES FROM KANSAS CITY TO YELLOWSTONE NATIONAL PARK AND BACK, AND THE SUMMER OF 2018 TO YELLOWSTONE, SEATTLE AND BACK (TOTAL OF OVER 5000 MILES AND EACH TIME NOT GETTING ANOTHER OIL CHANGE FOR OVER ANOTHER MONTH TO 5 MONTHS OF CITY DRIVING ONCE WE GOT BACK HOME. THE LAST OIL CHANGE WE HAD BEFORE THESE TWO INCIDENTS REFERENCED ABOVE WAS ON JULY 19, 2019 AND THE MILEAGE WAS 53191. THE MILEAGE ON THE CAR NOW IS 56916. TAKEN INTO ACCOUNT THAT WE'VE PROBABLY DRIVEN ABOUT 150 MILES SINCE THE FIRST INCIDENT UNTIL RIGHT NOW, THAT MEANS WE'RE "DOWN" 1 QUART/1800 MILES. RESEARCHING "GOOGLE", THERE ARE MULTIPLE COMPLAINTS FROM OTHER CHEROKEE OWNERS OF 2016 OR OTHER YEAR MODELS OF THE SAME ISSUE. THEY SAY JEEP FEELS 1 QUART OF OIL USED/1000MILES OF DRIVING IS ACCEPTABLE. EVEN SO, MY CONCERN IS WHY MY VEHICLE IS SUDDENLY EXPERIENCING THIS POWER LOSS AND OIL USAGE WHEN FOR THE PAST 5 YEARS (PURCHASED CAR 10/31/2015) IT HAS NEVER BEEN AN ISSUE. ONE OIL CHANGE MILEAGE WAS OVER 7500 MILES AND YET WE NEVER HAD THIS PROBLEM. THE OIL LIGHT HAS NEVER COME ON TO WARN OF LOW OIL PRESSURE.
Corrective Action:
DROVE CAR FOR ONLY 2-3 BLOCKS AFTER SITTING 8 HOURS WHILE AT WORK (FIRST TIME 11/12/19 - OUTSIDE TEMP IN THE 30'S) AND THE SECOND TIME OVERNIGHT IN UNHEATED GARAGE (11/23/19 - OUTSIDE TEMPS IN THE 30'S), WHILE TURNING RIGHT AT A STOPLIGHT TO ENTER ON TO A MAJOR ARTERY (FIRST TIME) AND A STOP-SIGN TO ENTER ONTO A RESIDENTIAL STREET (SECOND TIME) THE CAR SHUT ITSELF OFF COMING TO A COMPLETE STOP. BOTH TIMES CAR WAS NOT "WARMED-UP" BEFORE DRIVING. CONTACTED A LOCAL CHRYSLER/JEEP DEALER WHO GOT US IN FOR CHECK-UP 11/27/19 AND EVENTUALLY SAID THE ENGINE OIL WAS BELOW THE DIPSTICK AND IF THE OIL GETS TOO LOW THE ENGINE WILL GET HOT AND TO PREVENT ENGINE DAMAGE THE CAR WILL SHUT DOWN AUTOMATICALLY. THIS HAS NEVER HAPPENED BEFORE DESPITE US TRAVELING FOR THE PAST 4 SUMMERS APPROXIMATELY 4000 MILES FROM KANSAS CITY TO YELLOWSTONE NATIONAL PARK AND BACK, AND THE SUMMER OF 2018 TO YELLOWSTONE, SEATTLE AND BACK (TOTAL OF OVER 5000 MILES AND EACH TIME NOT GETTING ANOTHER OIL CHANGE FOR OVER ANOTHER MONTH TO 5 MONTHS OF CITY DRIVING ONCE WE GOT BACK HOME. THE LAST OIL CHANGE WE HAD BEFORE THESE TWO INCIDENTS REFERENCED ABOVE WAS ON JULY 19, 2019 AND THE MILEAGE WAS 53191. THE MILEAGE ON THE CAR NOW IS 56916. TAKEN INTO ACCOUNT THAT WE'VE PROBABLY DRIVEN ABOUT 150 MILES SINCE THE FIRST INCIDENT UNTIL RIGHT NOW, THAT MEANS WE'RE "DOWN" 1 QUART/1800 MILES. RESEARCHING "GOOGLE", THERE ARE MULTIPLE COMPLAINTS FROM OTHER CHEROKEE OWNERS OF 2016 OR OTHER YEAR MODELS OF THE SAME ISSUE. THEY SAY JEEP FEELS 1 QUART OF OIL USED/1000MILES OF DRIVING IS ACCEPTABLE. EVEN SO, MY CONCERN IS WHY MY VEHICLE IS SUDDENLY EXPERIENCING THIS POWER LOSS AND OIL USAGE WHEN FOR THE PAST 5 YEARS (PURCHASED CAR 10/31/2015) IT HAS NEVER BEEN AN ISSUE. ONE OIL CHANGE MILEAGE WAS OVER 7500 MILES AND YET WE NEVER HAD THIS PROBLEM. THE OIL LIGHT HAS NEVER COME ON TO WARN OF LOW OIL PRESSURE.
Additional Notes:
DROVE CAR FOR ONLY 2-3 BLOCKS AFTER SITTING 8 HOURS WHILE AT WORK (FIRST TIME 11/12/19 - OUTSIDE TEMP IN THE 30'S) AND THE SECOND TIME OVERNIGHT IN UNHEATED GARAGE (11/23/19 - OUTSIDE TEMPS IN THE 30'S), WHILE TURNING RIGHT AT A STOPLIGHT TO ENTER ON TO A MAJOR ARTERY (FIRST TIME) AND A STOP-SIGN TO ENTER ONTO A RESIDENTIAL STREET (SECOND TIME) THE CAR SHUT ITSELF OFF COMING TO A COMPLETE STOP. BOTH TIMES CAR WAS NOT "WARMED-UP" BEFORE DRIVING. CONTACTED A LOCAL CHRYSLER/JEEP DEALER WHO GOT US IN FOR CHECK-UP 11/27/19 AND EVENTUALLY SAID THE ENGINE OIL WAS BELOW THE DIPSTICK AND IF THE OIL GETS TOO LOW THE ENGINE WILL GET HOT AND TO PREVENT ENGINE DAMAGE THE CAR WILL SHUT DOWN AUTOMATICALLY. THIS HAS NEVER HAPPENED BEFORE DESPITE US TRAVELING FOR THE PAST 4 SUMMERS APPROXIMATELY 4000 MILES FROM KANSAS CITY TO YELLOWSTONE NATIONAL PARK AND BACK, AND THE SUMMER OF 2018 TO YELLOWSTONE, SEATTLE AND BACK (TOTAL OF OVER 5000 MILES AND EACH TIME NOT GETTING ANOTHER OIL CHANGE FOR OVER ANOTHER MONTH TO 5 MONTHS OF CITY DRIVING ONCE WE GOT BACK HOME. THE LAST OIL CHANGE WE HAD BEFORE THESE TWO INCIDENTS REFERENCED ABOVE WAS ON JULY 19, 2019 AND THE MILEAGE WAS 53191. THE MILEAGE ON THE CAR NOW IS 56916. TAKEN INTO ACCOUNT THAT WE'VE PROBABLY DRIVEN ABOUT 150 MILES SINCE THE FIRST INCIDENT UNTIL RIGHT NOW, THAT MEANS WE'RE "DOWN" 1 QUART/1800 MILES. RESEARCHING "GOOGLE", THERE ARE MULTIPLE COMPLAINTS FROM OTHER CHEROKEE OWNERS OF 2016 OR OTHER YEAR MODELS OF THE SAME ISSUE. THEY SAY JEEP FEELS 1 QUART OF OIL USED/1000MILES OF DRIVING IS ACCEPTABLE. EVEN SO, MY CONCERN IS WHY MY VEHICLE IS SUDDENLY EXPERIENCING THIS POWER LOSS AND OIL USAGE WHEN FOR THE PAST 5 YEARS (PURCHASED CAR 10/31/2015) IT HAS NEVER BEEN AN ISSUE. ONE OIL CHANGE MILEAGE WAS OVER 7500 MILES AND YET WE NEVER HAD THIS PROBLEM. THE OIL LIGHT HAS NEVER COME ON TO WARN OF LOW OIL PRESSURE.
Mfg Campaign: 11282886
Recall Date: Nov 29, 2019
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
TL* THE CONTACT OWNS A 2016 JEEP CHEROKEE. THE CONTACT STATED THAT THERE WAS A GRINDING NOISE COMING FROM THE STEERING WHEEL. AN INDEPENDENT MECHANIC DIAGNOSED THAT THE AXLE SHAFT ASSEMBLY FAILED. THE CONTACT STATED THAT SHE WAS NOT INFORMED OF ANY FAILURES WITH THE VEHICLE WHEN IT WAS PURCHASED IN MARCH OF 2019. THE CONTACT ALSO STATED THAT THE WIPER ARMS MALFUNCTIONED. THE FAILURES BEGAN WHEN THE VEHICLE WAS PURCHASED. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 27,934.
Corrective Action:
TL* THE CONTACT OWNS A 2016 JEEP CHEROKEE. THE CONTACT STATED THAT THERE WAS A GRINDING NOISE COMING FROM THE STEERING WHEEL. AN INDEPENDENT MECHANIC DIAGNOSED THAT THE AXLE SHAFT ASSEMBLY FAILED. THE CONTACT STATED THAT SHE WAS NOT INFORMED OF ANY FAILURES WITH THE VEHICLE WHEN IT WAS PURCHASED IN MARCH OF 2019. THE CONTACT ALSO STATED THAT THE WIPER ARMS MALFUNCTIONED. THE FAILURES BEGAN WHEN THE VEHICLE WAS PURCHASED. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 27,934.
Additional Notes:
TL* THE CONTACT OWNS A 2016 JEEP CHEROKEE. THE CONTACT STATED THAT THERE WAS A GRINDING NOISE COMING FROM THE STEERING WHEEL. AN INDEPENDENT MECHANIC DIAGNOSED THAT THE AXLE SHAFT ASSEMBLY FAILED. THE CONTACT STATED THAT SHE WAS NOT INFORMED OF ANY FAILURES WITH THE VEHICLE WHEN IT WAS PURCHASED IN MARCH OF 2019. THE CONTACT ALSO STATED THAT THE WIPER ARMS MALFUNCTIONED. THE FAILURES BEGAN WHEN THE VEHICLE WAS PURCHASED. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 27,934.
Mfg Campaign: 11282397
Recall Date: Nov 26, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
SERVICE SHIFTER INDICATOR COMES ON- SOLID RED LIGHTS APPEAR ON THE SHIFTER IN EVERY GEAR. COMES ON EVERY COUPLE OF DAYS. CARGURUS HAS SEVERAL PEOPLE COMPLAINING ABOUT EXPERIENCING THE SAME PROBLEM. DEALERSHIPS SEEM TO NOT REALLY KNOW WHAT THE REAL PROBLEM IS, REPLACING ENGINES, TRANSMISSIONS, SHIFTERS- ONLY TO HAVE THE PROBLEM COME BACK FOR THESE FOLKS. CLEARLY, A RECALL IS IN ORDER. I AM CONCERNED IF I TAKE MINE IN, I WILL HAVE THE SAME PROBLEM AS THE OTHERS, PRICE GOUGED- WITH NO REAL SOLUTION. HERE IS THE LINK FOR THE FEED OF PROBLEMS: HTTPS://WWW.CARGURUS.COM/CARS/DISCUSSION-T68742_DS947921
Corrective Action:
SERVICE SHIFTER INDICATOR COMES ON- SOLID RED LIGHTS APPEAR ON THE SHIFTER IN EVERY GEAR. COMES ON EVERY COUPLE OF DAYS. CARGURUS HAS SEVERAL PEOPLE COMPLAINING ABOUT EXPERIENCING THE SAME PROBLEM. DEALERSHIPS SEEM TO NOT REALLY KNOW WHAT THE REAL PROBLEM IS, REPLACING ENGINES, TRANSMISSIONS, SHIFTERS- ONLY TO HAVE THE PROBLEM COME BACK FOR THESE FOLKS. CLEARLY, A RECALL IS IN ORDER. I AM CONCERNED IF I TAKE MINE IN, I WILL HAVE THE SAME PROBLEM AS THE OTHERS, PRICE GOUGED- WITH NO REAL SOLUTION. HERE IS THE LINK FOR THE FEED OF PROBLEMS: HTTPS://WWW.CARGURUS.COM/CARS/DISCUSSION-T68742_DS947921
Additional Notes:
SERVICE SHIFTER INDICATOR COMES ON- SOLID RED LIGHTS APPEAR ON THE SHIFTER IN EVERY GEAR. COMES ON EVERY COUPLE OF DAYS. CARGURUS HAS SEVERAL PEOPLE COMPLAINING ABOUT EXPERIENCING THE SAME PROBLEM. DEALERSHIPS SEEM TO NOT REALLY KNOW WHAT THE REAL PROBLEM IS, REPLACING ENGINES, TRANSMISSIONS, SHIFTERS- ONLY TO HAVE THE PROBLEM COME BACK FOR THESE FOLKS. CLEARLY, A RECALL IS IN ORDER. I AM CONCERNED IF I TAKE MINE IN, I WILL HAVE THE SAME PROBLEM AS THE OTHERS, PRICE GOUGED- WITH NO REAL SOLUTION. HERE IS THE LINK FOR THE FEED OF PROBLEMS: HTTPS://WWW.CARGURUS.COM/CARS/DISCUSSION-T68742_DS947921
Mfg Campaign: 11282318
Recall Date: Nov 25, 2019
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
SERVICE SHIFTER INDICATOR COMES ON- SOLID RED LIGHTS APPEAR ON THE SHIFTER IN EVERY GEAR. COMES ON EVERY COUPLE OF DAYS. CARGURUS HAS SEVERAL PEOPLE COMPLAINING ABOUT EXPERIENCING THE SAME PROBLEM. DEALERSHIPS SEEM TO NOT REALLY KNOW WHAT THE REAL PROBLEM IS, REPLACING ENGINES, TRANSMISSIONS, SHIFTERS- ONLY TO HAVE THE PROBLEM COME BACK FOR THESE FOLKS. CLEARLY, A RECALL IS IN ORDER. I AM CONCERNED IF I TAKE MINE IN, I WILL HAVE THE SAME PROBLEM AS THE OTHERS, PRICE GOUGED- WITH NO REAL SOLUTION. HERE IS THE LINK FOR THE FEED OF PROBLEMS: HTTPS://WWW.CARGURUS.COM/CARS/DISCUSSION-T68742_DS947921
Corrective Action:
SERVICE SHIFTER INDICATOR COMES ON- SOLID RED LIGHTS APPEAR ON THE SHIFTER IN EVERY GEAR. COMES ON EVERY COUPLE OF DAYS. CARGURUS HAS SEVERAL PEOPLE COMPLAINING ABOUT EXPERIENCING THE SAME PROBLEM. DEALERSHIPS SEEM TO NOT REALLY KNOW WHAT THE REAL PROBLEM IS, REPLACING ENGINES, TRANSMISSIONS, SHIFTERS- ONLY TO HAVE THE PROBLEM COME BACK FOR THESE FOLKS. CLEARLY, A RECALL IS IN ORDER. I AM CONCERNED IF I TAKE MINE IN, I WILL HAVE THE SAME PROBLEM AS THE OTHERS, PRICE GOUGED- WITH NO REAL SOLUTION. HERE IS THE LINK FOR THE FEED OF PROBLEMS: HTTPS://WWW.CARGURUS.COM/CARS/DISCUSSION-T68742_DS947921
Additional Notes:
SERVICE SHIFTER INDICATOR COMES ON- SOLID RED LIGHTS APPEAR ON THE SHIFTER IN EVERY GEAR. COMES ON EVERY COUPLE OF DAYS. CARGURUS HAS SEVERAL PEOPLE COMPLAINING ABOUT EXPERIENCING THE SAME PROBLEM. DEALERSHIPS SEEM TO NOT REALLY KNOW WHAT THE REAL PROBLEM IS, REPLACING ENGINES, TRANSMISSIONS, SHIFTERS- ONLY TO HAVE THE PROBLEM COME BACK FOR THESE FOLKS. CLEARLY, A RECALL IS IN ORDER. I AM CONCERNED IF I TAKE MINE IN, I WILL HAVE THE SAME PROBLEM AS THE OTHERS, PRICE GOUGED- WITH NO REAL SOLUTION. HERE IS THE LINK FOR THE FEED OF PROBLEMS: HTTPS://WWW.CARGURUS.COM/CARS/DISCUSSION-T68742_DS947921
Mfg Campaign: 11282318
Recall Date: Nov 25, 2019
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