Complaints & Recalls
Official Safety Recalls - Important!
15 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2014-2016 Jeep Cherokee vehicles equipped with a power liftgate. An electrical short in the power liftgate module may lead to a vehicle fire with the ignition on or off.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 49A
Recall Date: May 11, 2023
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2016-2017 Jeep Cherokee vehicles. The power transfer unit (PTU) may become damaged and disengage the transmission and differential, resulting in a loss of drive power or loss of park function.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 45A
Recall Date: Apr 27, 2023
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2017 Jeep Cherokee vehicles equipped with a two-speed Power Transfer Unit (PTU). Relative movement in the Power Transfer Unit (PTU) between the differential input splines and the transmission output shaft may cause some input spline teeth to wear off, which may eventually cause a loss of engagement between the transmission and the differential inside the PTU. If this occurs, power cannot be transferred between the front wheels and the transmission which results in a loss of drive while the vehicle is in motion and a loss of the Park function while stationary.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: W47
Recall Date: Jun 11, 2020
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U49,U59-U65,U68,U73
Recall Date: May 17, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: T82
Recall Date: Dec 21, 2017
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain model year 2014-2016 Jeep Cherokee vehicles manufactured July 29, 2013, to February 5, 2016. The seat fasteners on the first or second row seats may not have been tightened to the proper torque specification.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: S63
Recall Date: Aug 10, 2016
Chrysler (fca Us Llc)
Safety Issue:
Chrysler Group LLC (Chrysler) is recalling certain model year 2016 Jeep Cherokee vehicles manufactured September 30, 2015, to October 2, 2015. The left halfshaft may have been incorrectly manufactured causing it to fracture without warning.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: S38
Recall Date: May 11, 2016
Chrysler (fca Us Llc)
Safety Issue:
Chrysler Group LLC (Chrysler) is recalling certain model year 2016 Jeep Cherokee vehicles manufactured October 3, 2015, to March 22, 2016. The right halfshaft may have been incorrectly manufactured causing it to fracture without warning.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: S39
Recall Date: May 11, 2016
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain model year 2015-2016 Jeep Cherokee vehicles manufactured February 18, 2015, to September 10, 2015 and equipped with the power liftgate option. In the affected vehicles, water may leak into the Power Liftgate Control Module and result in a high resistance short circuit.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: R67
Recall Date: Dec 9, 2015
Consumer Complaints
1.9K ComplaintsChrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
This morning i heard about the recall of 63,000 jeeps from 2017-2019 for the power failure in the PTU. I have a 2016 Jeep Cherokee Trailhawk and i have experienced the same EXACT issue! I currently have a 2016 Jeep Cherokee Trailhawk. I'm the original owner. This Saturday, January 25th, I am turning it in for the PTU to be replaced. This will be my 2nd PTU replacement. . I was told that this 2nd PTU has a different Part Number than the OEM, or the last one. Thus making it slightly designed differently (i dont know the factual of this statement). *** In the last year, and mostly during warmer months, I have experienced MULTIPLE complete power failures of my Jeep. Anywhere from driving, and/or slow parking. it has even happended at times when taking an off ramp from the highway! I have had other people in the Jeep when this has happened. I was told that I have a loose battery terminal connection. So I went out and purchased the Battery Post Shims to increase the posts thickness on the battery. This did not resolve the problem. Since June 2024 I have been on MOPAR's waiting list for this replacment PTU and I finally received it a couple weeks ago. It is now winter and for some reason the power failure does not happen, but there is a consistent clicking in the front end. Not thinking it was the PTU because it has been replaced already, I thought it was the CV Joint so I bought that part. When i got to the dealership to have the work completed, they informed me that it is NOT the CV Joint, but definitely the PTU. So that is how I have been on the waiting list since June 2024. This morning i heard about the recall of 63,000 jeeps from 2017-2019 for the power failure in the PTU. I have a 2016 Jeep Cherokee Trailhawk and i have experienced the same EXACT issue! This recall may need to be extended to include 2016's!!
Corrective Action:
This morning i heard about the recall of 63,000 jeeps from 2017-2019 for the power failure in the PTU. I have a 2016 Jeep Cherokee Trailhawk and i have experienced the same EXACT issue! I currently have a 2016 Jeep Cherokee Trailhawk. I'm the original owner. This Saturday, January 25th, I am turning it in for the PTU to be replaced. This will be my 2nd PTU replacement. . I was told that this 2nd PTU has a different Part Number than the OEM, or the last one. Thus making it slightly designed differently (i dont know the factual of this statement). *** In the last year, and mostly during warmer months, I have experienced MULTIPLE complete power failures of my Jeep. Anywhere from driving, and/or slow parking. it has even happended at times when taking an off ramp from the highway! I have had other people in the Jeep when this has happened. I was told that I have a loose battery terminal connection. So I went out and purchased the Battery Post Shims to increase the posts thickness on the battery. This did not resolve the problem. Since June 2024 I have been on MOPAR's waiting list for this replacment PTU and I finally received it a couple weeks ago. It is now winter and for some reason the power failure does not happen, but there is a consistent clicking in the front end. Not thinking it was the PTU because it has been replaced already, I thought it was the CV Joint so I bought that part. When i got to the dealership to have the work completed, they informed me that it is NOT the CV Joint, but definitely the PTU. So that is how I have been on the waiting list since June 2024. This morning i heard about the recall of 63,000 jeeps from 2017-2019 for the power failure in the PTU. I have a 2016 Jeep Cherokee Trailhawk and i have experienced the same EXACT issue! This recall may need to be extended to include 2016's!!
Additional Notes:
This morning i heard about the recall of 63,000 jeeps from 2017-2019 for the power failure in the PTU. I have a 2016 Jeep Cherokee Trailhawk and i have experienced the same EXACT issue! I currently have a 2016 Jeep Cherokee Trailhawk. I'm the original owner. This Saturday, January 25th, I am turning it in for the PTU to be replaced. This will be my 2nd PTU replacement. . I was told that this 2nd PTU has a different Part Number than the OEM, or the last one. Thus making it slightly designed differently (i dont know the factual of this statement). *** In the last year, and mostly during warmer months, I have experienced MULTIPLE complete power failures of my Jeep. Anywhere from driving, and/or slow parking. it has even happended at times when taking an off ramp from the highway! I have had other people in the Jeep when this has happened. I was told that I have a loose battery terminal connection. So I went out and purchased the Battery Post Shims to increase the posts thickness on the battery. This did not resolve the problem. Since June 2024 I have been on MOPAR's waiting list for this replacment PTU and I finally received it a couple weeks ago. It is now winter and for some reason the power failure does not happen, but there is a consistent clicking in the front end. Not thinking it was the PTU because it has been replaced already, I thought it was the CV Joint so I bought that part. When i got to the dealership to have the work completed, they informed me that it is NOT the CV Joint, but definitely the PTU. So that is how I have been on the waiting list since June 2024. This morning i heard about the recall of 63,000 jeeps from 2017-2019 for the power failure in the PTU. I have a 2016 Jeep Cherokee Trailhawk and i have experienced the same EXACT issue! This recall may need to be extended to include 2016's!!
Mfg Campaign: 11637869
Recall Date: Jan 23, 2025
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
This morning i heard about the recall of 63,000 jeeps from 2017-2019 for the power failure in the PTU. I have a 2016 Jeep Cherokee Trailhawk and i have experienced the same EXACT issue! I currently have a 2016 Jeep Cherokee Trailhawk. I'm the original owner. This Saturday, January 25th, I am turning it in for the PTU to be replaced. This will be my 2nd PTU replacement. . I was told that this 2nd PTU has a different Part Number than the OEM, or the last one. Thus making it slightly designed differently (i dont know the factual of this statement). *** In the last year, and mostly during warmer months, I have experienced MULTIPLE complete power failures of my Jeep. Anywhere from driving, and/or slow parking. it has even happended at times when taking an off ramp from the highway! I have had other people in the Jeep when this has happened. I was told that I have a loose battery terminal connection. So I went out and purchased the Battery Post Shims to increase the posts thickness on the battery. This did not resolve the problem. Since June 2024 I have been on MOPAR's waiting list for this replacment PTU and I finally received it a couple weeks ago. It is now winter and for some reason the power failure does not happen, but there is a consistent clicking in the front end. Not thinking it was the PTU because it has been replaced already, I thought it was the CV Joint so I bought that part. When i got to the dealership to have the work completed, they informed me that it is NOT the CV Joint, but definitely the PTU. So that is how I have been on the waiting list since June 2024. This morning i heard about the recall of 63,000 jeeps from 2017-2019 for the power failure in the PTU. I have a 2016 Jeep Cherokee Trailhawk and i have experienced the same EXACT issue! This recall may need to be extended to include 2016's!!
Corrective Action:
This morning i heard about the recall of 63,000 jeeps from 2017-2019 for the power failure in the PTU. I have a 2016 Jeep Cherokee Trailhawk and i have experienced the same EXACT issue! I currently have a 2016 Jeep Cherokee Trailhawk. I'm the original owner. This Saturday, January 25th, I am turning it in for the PTU to be replaced. This will be my 2nd PTU replacement. . I was told that this 2nd PTU has a different Part Number than the OEM, or the last one. Thus making it slightly designed differently (i dont know the factual of this statement). *** In the last year, and mostly during warmer months, I have experienced MULTIPLE complete power failures of my Jeep. Anywhere from driving, and/or slow parking. it has even happended at times when taking an off ramp from the highway! I have had other people in the Jeep when this has happened. I was told that I have a loose battery terminal connection. So I went out and purchased the Battery Post Shims to increase the posts thickness on the battery. This did not resolve the problem. Since June 2024 I have been on MOPAR's waiting list for this replacment PTU and I finally received it a couple weeks ago. It is now winter and for some reason the power failure does not happen, but there is a consistent clicking in the front end. Not thinking it was the PTU because it has been replaced already, I thought it was the CV Joint so I bought that part. When i got to the dealership to have the work completed, they informed me that it is NOT the CV Joint, but definitely the PTU. So that is how I have been on the waiting list since June 2024. This morning i heard about the recall of 63,000 jeeps from 2017-2019 for the power failure in the PTU. I have a 2016 Jeep Cherokee Trailhawk and i have experienced the same EXACT issue! This recall may need to be extended to include 2016's!!
Additional Notes:
This morning i heard about the recall of 63,000 jeeps from 2017-2019 for the power failure in the PTU. I have a 2016 Jeep Cherokee Trailhawk and i have experienced the same EXACT issue! I currently have a 2016 Jeep Cherokee Trailhawk. I'm the original owner. This Saturday, January 25th, I am turning it in for the PTU to be replaced. This will be my 2nd PTU replacement. . I was told that this 2nd PTU has a different Part Number than the OEM, or the last one. Thus making it slightly designed differently (i dont know the factual of this statement). *** In the last year, and mostly during warmer months, I have experienced MULTIPLE complete power failures of my Jeep. Anywhere from driving, and/or slow parking. it has even happended at times when taking an off ramp from the highway! I have had other people in the Jeep when this has happened. I was told that I have a loose battery terminal connection. So I went out and purchased the Battery Post Shims to increase the posts thickness on the battery. This did not resolve the problem. Since June 2024 I have been on MOPAR's waiting list for this replacment PTU and I finally received it a couple weeks ago. It is now winter and for some reason the power failure does not happen, but there is a consistent clicking in the front end. Not thinking it was the PTU because it has been replaced already, I thought it was the CV Joint so I bought that part. When i got to the dealership to have the work completed, they informed me that it is NOT the CV Joint, but definitely the PTU. So that is how I have been on the waiting list since June 2024. This morning i heard about the recall of 63,000 jeeps from 2017-2019 for the power failure in the PTU. I have a 2016 Jeep Cherokee Trailhawk and i have experienced the same EXACT issue! This recall may need to be extended to include 2016's!!
Mfg Campaign: 11637869
Recall Date: Jan 23, 2025
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2016 Jeep Cherokee. The contact stated that while cold starting the vehicle and shifting to drive (D) or into reverse (R), the vehicle hesitated and then jolted into gear while depressing the accelerator pedal. The contact stated that the "Service 4WD" warning light was illuminated. Additionally, the contact stated that while driving on the highway at an undisclosed speed, while depressing the accelerator pedal to overtake another vehicle, the vehicle hesitated before responding as needed. The contact stated that when the transmission shifted, there was a jolt, and the "Service 4WD" warning light illuminated. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was not diagnosed or repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 124,000.
Corrective Action:
The contact owns a 2016 Jeep Cherokee. The contact stated that while cold starting the vehicle and shifting to drive (D) or into reverse (R), the vehicle hesitated and then jolted into gear while depressing the accelerator pedal. The contact stated that the "Service 4WD" warning light was illuminated. Additionally, the contact stated that while driving on the highway at an undisclosed speed, while depressing the accelerator pedal to overtake another vehicle, the vehicle hesitated before responding as needed. The contact stated that when the transmission shifted, there was a jolt, and the "Service 4WD" warning light illuminated. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was not diagnosed or repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 124,000.
Additional Notes:
The contact owns a 2016 Jeep Cherokee. The contact stated that while cold starting the vehicle and shifting to drive (D) or into reverse (R), the vehicle hesitated and then jolted into gear while depressing the accelerator pedal. The contact stated that the "Service 4WD" warning light was illuminated. Additionally, the contact stated that while driving on the highway at an undisclosed speed, while depressing the accelerator pedal to overtake another vehicle, the vehicle hesitated before responding as needed. The contact stated that when the transmission shifted, there was a jolt, and the "Service 4WD" warning light illuminated. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was not diagnosed or repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 124,000.
Mfg Campaign: 11637893
Recall Date: Jan 23, 2025
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Jeep lost power several times and at other times would say to shift to park. Same as the most recent recall but 2016 is not included currently.
Corrective Action:
Jeep lost power several times and at other times would say to shift to park. Same as the most recent recall but 2016 is not included currently.
Additional Notes:
Jeep lost power several times and at other times would say to shift to park. Same as the most recent recall but 2016 is not included currently.
Mfg Campaign: 11637908
Recall Date: Jan 23, 2025
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
SWC 4WD notice Car starts shaking go beyond 60 mph
Corrective Action:
SWC 4WD notice Car starts shaking go beyond 60 mph
Additional Notes:
SWC 4WD notice Car starts shaking go beyond 60 mph
Mfg Campaign: 11637956
Recall Date: Jan 23, 2025
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2016 Jeep Cherokee. The contact stated that while driving at various speeds, the steering wheel became firm, with the traction, check engine, and battery warning lights illuminated. The contact stated that the messages to “Service Transmission” and “Service Shifter” were displayed. The contact was forced to park on the side of the road and restart the vehicle. The vehicle was taken to an independent mechanic where the vehicle was diagnosed, and the contact was informed that the gear shifter needed to be replaced. The vehicle was repaired; however, the failure persisted. The manufacturer was notified of the failure. The approximate failure mileage was 130,000.
Corrective Action:
The contact owns a 2016 Jeep Cherokee. The contact stated that while driving at various speeds, the steering wheel became firm, with the traction, check engine, and battery warning lights illuminated. The contact stated that the messages to “Service Transmission” and “Service Shifter” were displayed. The contact was forced to park on the side of the road and restart the vehicle. The vehicle was taken to an independent mechanic where the vehicle was diagnosed, and the contact was informed that the gear shifter needed to be replaced. The vehicle was repaired; however, the failure persisted. The manufacturer was notified of the failure. The approximate failure mileage was 130,000.
Additional Notes:
The contact owns a 2016 Jeep Cherokee. The contact stated that while driving at various speeds, the steering wheel became firm, with the traction, check engine, and battery warning lights illuminated. The contact stated that the messages to “Service Transmission” and “Service Shifter” were displayed. The contact was forced to park on the side of the road and restart the vehicle. The vehicle was taken to an independent mechanic where the vehicle was diagnosed, and the contact was informed that the gear shifter needed to be replaced. The vehicle was repaired; however, the failure persisted. The manufacturer was notified of the failure. The approximate failure mileage was 130,000.
Mfg Campaign: 11637962
Recall Date: Jan 23, 2025
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
Four Wheel Drive quit working. There is no traction on the rear wheels and four wheel drive error and stuck in traffic during freezing temperatures and snow on the road. This almost caused a collision. Why is there a recall on 2016 Jeep Cherokees for four wheel drive issue but not on my 2016 Jeep Cherokee?
Corrective Action:
Four Wheel Drive quit working. There is no traction on the rear wheels and four wheel drive error and stuck in traffic during freezing temperatures and snow on the road. This almost caused a collision. Why is there a recall on 2016 Jeep Cherokees for four wheel drive issue but not on my 2016 Jeep Cherokee?
Additional Notes:
Four Wheel Drive quit working. There is no traction on the rear wheels and four wheel drive error and stuck in traffic during freezing temperatures and snow on the road. This almost caused a collision. Why is there a recall on 2016 Jeep Cherokees for four wheel drive issue but not on my 2016 Jeep Cherokee?
Mfg Campaign: 11637287
Recall Date: Jan 21, 2025
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
While driving doe the highway the Dashboard lights go out and headlights turn off. Headlights and bulbs go out frequently. Rear license plate lights go out even after bulb replacement. Kicks cruise off while driving and shift gear control warning.
Corrective Action:
While driving doe the highway the Dashboard lights go out and headlights turn off. Headlights and bulbs go out frequently. Rear license plate lights go out even after bulb replacement. Kicks cruise off while driving and shift gear control warning.
Additional Notes:
While driving doe the highway the Dashboard lights go out and headlights turn off. Headlights and bulbs go out frequently. Rear license plate lights go out even after bulb replacement. Kicks cruise off while driving and shift gear control warning.
Mfg Campaign: 11635822
Recall Date: Jan 14, 2025
Chrysler (fca Us, Llc)
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
While driving doe the highway the Dashboard lights go out and headlights turn off. Headlights and bulbs go out frequently. Rear license plate lights go out even after bulb replacement. Kicks cruise off while driving and shift gear control warning.
Corrective Action:
While driving doe the highway the Dashboard lights go out and headlights turn off. Headlights and bulbs go out frequently. Rear license plate lights go out even after bulb replacement. Kicks cruise off while driving and shift gear control warning.
Additional Notes:
While driving doe the highway the Dashboard lights go out and headlights turn off. Headlights and bulbs go out frequently. Rear license plate lights go out even after bulb replacement. Kicks cruise off while driving and shift gear control warning.
Mfg Campaign: 11635822
Recall Date: Jan 14, 2025
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2016 Jeep Cherokee. The contact stated while driving 35 MPH, the vehicle jerked while in first gear. The contact stated that after a short while the vehicle returned to normal functionality. No warning light was illuminated. The vehicle was not taken to a dealer to be diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 168,000.
Corrective Action:
The contact owns a 2016 Jeep Cherokee. The contact stated while driving 35 MPH, the vehicle jerked while in first gear. The contact stated that after a short while the vehicle returned to normal functionality. No warning light was illuminated. The vehicle was not taken to a dealer to be diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 168,000.
Additional Notes:
The contact owns a 2016 Jeep Cherokee. The contact stated while driving 35 MPH, the vehicle jerked while in first gear. The contact stated that after a short while the vehicle returned to normal functionality. No warning light was illuminated. The vehicle was not taken to a dealer to be diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 168,000.
Mfg Campaign: 11635959
Recall Date: Jan 14, 2025
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
Intermittent 4WD SVC Light - Code c14a7-97 comes up. There is an outstanding LIFETIME warranty on my vehicle to replace the Power Transfer Unit, however Jeep/Chrysler refuses to fix this under the warranty because this code does not fall under the Extended Warranty, even though it is related to the same part (PTU). The part is 3-6 months backordered anyway. This is ignorance and a safety hazard from Jeep/Chrysler.
Corrective Action:
Intermittent 4WD SVC Light - Code c14a7-97 comes up. There is an outstanding LIFETIME warranty on my vehicle to replace the Power Transfer Unit, however Jeep/Chrysler refuses to fix this under the warranty because this code does not fall under the Extended Warranty, even though it is related to the same part (PTU). The part is 3-6 months backordered anyway. This is ignorance and a safety hazard from Jeep/Chrysler.
Additional Notes:
Intermittent 4WD SVC Light - Code c14a7-97 comes up. There is an outstanding LIFETIME warranty on my vehicle to replace the Power Transfer Unit, however Jeep/Chrysler refuses to fix this under the warranty because this code does not fall under the Extended Warranty, even though it is related to the same part (PTU). The part is 3-6 months backordered anyway. This is ignorance and a safety hazard from Jeep/Chrysler.
Mfg Campaign: 11635062
Recall Date: Jan 9, 2025
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
Transmission doesn’t engage while driving. When I am braking, the vehicle jumps like it is skipping gears while trying to slow down.
Corrective Action:
Transmission doesn’t engage while driving. When I am braking, the vehicle jumps like it is skipping gears while trying to slow down.
Additional Notes:
Transmission doesn’t engage while driving. When I am braking, the vehicle jumps like it is skipping gears while trying to slow down.
Mfg Campaign: 11635127
Recall Date: Jan 9, 2025
Chrysler (fca Us, Llc)
Defect Description:
SUSPENSION
Potential Consequences:
According to my mechanic the sway bar broke, also I get a 4WD system unavailable service required! Which is PTU module needs replaced! That is a rescalled issue, do to safety issues! Please look into it! Thanks
Corrective Action:
According to my mechanic the sway bar broke, also I get a 4WD system unavailable service required! Which is PTU module needs replaced! That is a rescalled issue, do to safety issues! Please look into it! Thanks
Additional Notes:
According to my mechanic the sway bar broke, also I get a 4WD system unavailable service required! Which is PTU module needs replaced! That is a rescalled issue, do to safety issues! Please look into it! Thanks
Mfg Campaign: 11634044
Recall Date: Jan 4, 2025
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
According to my mechanic the sway bar broke, also I get a 4WD system unavailable service required! Which is PTU module needs replaced! That is a rescalled issue, do to safety issues! Please look into it! Thanks
Corrective Action:
According to my mechanic the sway bar broke, also I get a 4WD system unavailable service required! Which is PTU module needs replaced! That is a rescalled issue, do to safety issues! Please look into it! Thanks
Additional Notes:
According to my mechanic the sway bar broke, also I get a 4WD system unavailable service required! Which is PTU module needs replaced! That is a rescalled issue, do to safety issues! Please look into it! Thanks
Mfg Campaign: 11634044
Recall Date: Jan 4, 2025
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The outside body of the vehicle is leaking, which is causing the Park break module to short circuit. This is causing my vehicle to suddenly stop and lock up.This has happened three times so far.
Corrective Action:
The outside body of the vehicle is leaking, which is causing the Park break module to short circuit. This is causing my vehicle to suddenly stop and lock up.This has happened three times so far.
Additional Notes:
The outside body of the vehicle is leaking, which is causing the Park break module to short circuit. This is causing my vehicle to suddenly stop and lock up.This has happened three times so far.
Mfg Campaign: 11633894
Recall Date: Jan 3, 2025
Chrysler (fca Us, Llc)
Defect Description:
STRUCTURE:BODY
Potential Consequences:
The outside body of the vehicle is leaking, which is causing the Park break module to short circuit. This is causing my vehicle to suddenly stop and lock up.This has happened three times so far.
Corrective Action:
The outside body of the vehicle is leaking, which is causing the Park break module to short circuit. This is causing my vehicle to suddenly stop and lock up.This has happened three times so far.
Additional Notes:
The outside body of the vehicle is leaking, which is causing the Park break module to short circuit. This is causing my vehicle to suddenly stop and lock up.This has happened three times so far.
Mfg Campaign: 11633894
Recall Date: Jan 3, 2025
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Started hesitating and did it at random times. I had a tune up done and it continued. I thought it was the transmission and took it to the transmission shop and they didn’t find anything wrong with the transmission. Started losing power and hesitation became worse while in traffic. Now it’s hesitating while stopped at the traffic light and not accelerating when taking off from a complete stop and not accelerating while merging. I brought it to the dealership in Lakeport, Ca. 95453. When I brought it to them the start stop warning lights were lit up on the dash. The start stop feature is creating the problem. I’m being told by the dealership that they can’t disengage the start stop feature. This is a safety hazard and I’m concerned it’s going to create engine problems. Apparently it’s a nationwide issue. The start stop feature needs to be recalled and fixed.
Corrective Action:
Started hesitating and did it at random times. I had a tune up done and it continued. I thought it was the transmission and took it to the transmission shop and they didn’t find anything wrong with the transmission. Started losing power and hesitation became worse while in traffic. Now it’s hesitating while stopped at the traffic light and not accelerating when taking off from a complete stop and not accelerating while merging. I brought it to the dealership in Lakeport, Ca. 95453. When I brought it to them the start stop warning lights were lit up on the dash. The start stop feature is creating the problem. I’m being told by the dealership that they can’t disengage the start stop feature. This is a safety hazard and I’m concerned it’s going to create engine problems. Apparently it’s a nationwide issue. The start stop feature needs to be recalled and fixed.
Additional Notes:
Started hesitating and did it at random times. I had a tune up done and it continued. I thought it was the transmission and took it to the transmission shop and they didn’t find anything wrong with the transmission. Started losing power and hesitation became worse while in traffic. Now it’s hesitating while stopped at the traffic light and not accelerating when taking off from a complete stop and not accelerating while merging. I brought it to the dealership in Lakeport, Ca. 95453. When I brought it to them the start stop warning lights were lit up on the dash. The start stop feature is creating the problem. I’m being told by the dealership that they can’t disengage the start stop feature. This is a safety hazard and I’m concerned it’s going to create engine problems. Apparently it’s a nationwide issue. The start stop feature needs to be recalled and fixed.
Mfg Campaign: 11633418
Recall Date: Dec 31, 2024
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Started hesitating and did it at random times. I had a tune up done and it continued. I thought it was the transmission and took it to the transmission shop and they didn’t find anything wrong with the transmission. Started losing power and hesitation became worse while in traffic. Now it’s hesitating while stopped at the traffic light and not accelerating when taking off from a complete stop and not accelerating while merging. I brought it to the dealership in Lakeport, Ca. 95453. When I brought it to them the start stop warning lights were lit up on the dash. The start stop feature is creating the problem. I’m being told by the dealership that they can’t disengage the start stop feature. This is a safety hazard and I’m concerned it’s going to create engine problems. Apparently it’s a nationwide issue. The start stop feature needs to be recalled and fixed.
Corrective Action:
Started hesitating and did it at random times. I had a tune up done and it continued. I thought it was the transmission and took it to the transmission shop and they didn’t find anything wrong with the transmission. Started losing power and hesitation became worse while in traffic. Now it’s hesitating while stopped at the traffic light and not accelerating when taking off from a complete stop and not accelerating while merging. I brought it to the dealership in Lakeport, Ca. 95453. When I brought it to them the start stop warning lights were lit up on the dash. The start stop feature is creating the problem. I’m being told by the dealership that they can’t disengage the start stop feature. This is a safety hazard and I’m concerned it’s going to create engine problems. Apparently it’s a nationwide issue. The start stop feature needs to be recalled and fixed.
Additional Notes:
Started hesitating and did it at random times. I had a tune up done and it continued. I thought it was the transmission and took it to the transmission shop and they didn’t find anything wrong with the transmission. Started losing power and hesitation became worse while in traffic. Now it’s hesitating while stopped at the traffic light and not accelerating when taking off from a complete stop and not accelerating while merging. I brought it to the dealership in Lakeport, Ca. 95453. When I brought it to them the start stop warning lights were lit up on the dash. The start stop feature is creating the problem. I’m being told by the dealership that they can’t disengage the start stop feature. This is a safety hazard and I’m concerned it’s going to create engine problems. Apparently it’s a nationwide issue. The start stop feature needs to be recalled and fixed.
Mfg Campaign: 11633418
Recall Date: Dec 31, 2024
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
Started hesitating and did it at random times. I had a tune up done and it continued. I thought it was the transmission and took it to the transmission shop and they didn’t find anything wrong with the transmission. Started losing power and hesitation became worse while in traffic. Now it’s hesitating while stopped at the traffic light and not accelerating when taking off from a complete stop and not accelerating while merging. I brought it to the dealership in Lakeport, Ca. 95453. When I brought it to them the start stop warning lights were lit up on the dash. The start stop feature is creating the problem. I’m being told by the dealership that they can’t disengage the start stop feature. This is a safety hazard and I’m concerned it’s going to create engine problems. Apparently it’s a nationwide issue. The start stop feature needs to be recalled and fixed.
Corrective Action:
Started hesitating and did it at random times. I had a tune up done and it continued. I thought it was the transmission and took it to the transmission shop and they didn’t find anything wrong with the transmission. Started losing power and hesitation became worse while in traffic. Now it’s hesitating while stopped at the traffic light and not accelerating when taking off from a complete stop and not accelerating while merging. I brought it to the dealership in Lakeport, Ca. 95453. When I brought it to them the start stop warning lights were lit up on the dash. The start stop feature is creating the problem. I’m being told by the dealership that they can’t disengage the start stop feature. This is a safety hazard and I’m concerned it’s going to create engine problems. Apparently it’s a nationwide issue. The start stop feature needs to be recalled and fixed.
Additional Notes:
Started hesitating and did it at random times. I had a tune up done and it continued. I thought it was the transmission and took it to the transmission shop and they didn’t find anything wrong with the transmission. Started losing power and hesitation became worse while in traffic. Now it’s hesitating while stopped at the traffic light and not accelerating when taking off from a complete stop and not accelerating while merging. I brought it to the dealership in Lakeport, Ca. 95453. When I brought it to them the start stop warning lights were lit up on the dash. The start stop feature is creating the problem. I’m being told by the dealership that they can’t disengage the start stop feature. This is a safety hazard and I’m concerned it’s going to create engine problems. Apparently it’s a nationwide issue. The start stop feature needs to be recalled and fixed.
Mfg Campaign: 11633418
Recall Date: Dec 31, 2024
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
Service 4wd warning light illuminated. Google search for recall indicated that 2016 Jeep Cherokees had a recall for this problem. However, our specific VIN was not part of recall. When calling the manufacturer, I was advised that if the dealership could verify our vehicle was having the same problem as the recall, we could receive assistance. The advice was followed and confirmed, but when calling the manufacturer back, I was told that that was not how things work when dealing with a recall and since our VIN was not part of the recall, they could not do anything. I filed a complaint with NHTSA in April 2024 to no avail. We have brought the vehicle back to the dealership to see if we could have the problem fixed, and although we can, the parts are on back order. I can only assume because of the recall. Almost a year later, we are still dealing with this issue and never did hear back regarding our complaint.
Corrective Action:
Service 4wd warning light illuminated. Google search for recall indicated that 2016 Jeep Cherokees had a recall for this problem. However, our specific VIN was not part of recall. When calling the manufacturer, I was advised that if the dealership could verify our vehicle was having the same problem as the recall, we could receive assistance. The advice was followed and confirmed, but when calling the manufacturer back, I was told that that was not how things work when dealing with a recall and since our VIN was not part of the recall, they could not do anything. I filed a complaint with NHTSA in April 2024 to no avail. We have brought the vehicle back to the dealership to see if we could have the problem fixed, and although we can, the parts are on back order. I can only assume because of the recall. Almost a year later, we are still dealing with this issue and never did hear back regarding our complaint.
Additional Notes:
Service 4wd warning light illuminated. Google search for recall indicated that 2016 Jeep Cherokees had a recall for this problem. However, our specific VIN was not part of recall. When calling the manufacturer, I was advised that if the dealership could verify our vehicle was having the same problem as the recall, we could receive assistance. The advice was followed and confirmed, but when calling the manufacturer back, I was told that that was not how things work when dealing with a recall and since our VIN was not part of the recall, they could not do anything. I filed a complaint with NHTSA in April 2024 to no avail. We have brought the vehicle back to the dealership to see if we could have the problem fixed, and although we can, the parts are on back order. I can only assume because of the recall. Almost a year later, we are still dealing with this issue and never did hear back regarding our complaint.
Mfg Campaign: 11633247
Recall Date: Dec 30, 2024
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