Complaints & Recalls
Official Safety Recalls - Important!
15 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2014-2016 Jeep Cherokee vehicles equipped with a power liftgate. An electrical short in the power liftgate module may lead to a vehicle fire with the ignition on or off.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 49A
Recall Date: May 11, 2023
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2016-2017 Jeep Cherokee vehicles. The power transfer unit (PTU) may become damaged and disengage the transmission and differential, resulting in a loss of drive power or loss of park function.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 45A
Recall Date: Apr 27, 2023
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2017 Jeep Cherokee vehicles equipped with a two-speed Power Transfer Unit (PTU). Relative movement in the Power Transfer Unit (PTU) between the differential input splines and the transmission output shaft may cause some input spline teeth to wear off, which may eventually cause a loss of engagement between the transmission and the differential inside the PTU. If this occurs, power cannot be transferred between the front wheels and the transmission which results in a loss of drive while the vehicle is in motion and a loss of the Park function while stationary.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: W47
Recall Date: Jun 11, 2020
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U49,U59-U65,U68,U73
Recall Date: May 17, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: T82
Recall Date: Dec 21, 2017
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain model year 2014-2016 Jeep Cherokee vehicles manufactured July 29, 2013, to February 5, 2016. The seat fasteners on the first or second row seats may not have been tightened to the proper torque specification.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: S63
Recall Date: Aug 10, 2016
Chrysler (fca Us Llc)
Safety Issue:
Chrysler Group LLC (Chrysler) is recalling certain model year 2016 Jeep Cherokee vehicles manufactured September 30, 2015, to October 2, 2015. The left halfshaft may have been incorrectly manufactured causing it to fracture without warning.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: S38
Recall Date: May 11, 2016
Chrysler (fca Us Llc)
Safety Issue:
Chrysler Group LLC (Chrysler) is recalling certain model year 2016 Jeep Cherokee vehicles manufactured October 3, 2015, to March 22, 2016. The right halfshaft may have been incorrectly manufactured causing it to fracture without warning.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: S39
Recall Date: May 11, 2016
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain model year 2015-2016 Jeep Cherokee vehicles manufactured February 18, 2015, to September 10, 2015 and equipped with the power liftgate option. In the affected vehicles, water may leak into the Power Liftgate Control Module and result in a high resistance short circuit.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: R67
Recall Date: Dec 9, 2015
Consumer Complaints
1.9K ComplaintsChrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
Vehicle started making growling noise. Engine light and 4wd lights came on. Transfer case has been diagnosed with damage.
Corrective Action:
Vehicle started making growling noise. Engine light and 4wd lights came on. Transfer case has been diagnosed with damage.
Additional Notes:
Vehicle started making growling noise. Engine light and 4wd lights came on. Transfer case has been diagnosed with damage.
Mfg Campaign: 11665939
Recall Date: Jun 9, 2025
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
vehicle losing power even when on. Does not accelerate in drive or reverse. My issue is the dealer found corroded wires, but when did they not say that the last time it was in which was 3 months ago. They also all of sudden tell me my battery does not fit my Jeep so they needed to replace to new battery in order to be able s add mf diagnose. All this makes no sense.
Corrective Action:
vehicle losing power even when on. Does not accelerate in drive or reverse. My issue is the dealer found corroded wires, but when did they not say that the last time it was in which was 3 months ago. They also all of sudden tell me my battery does not fit my Jeep so they needed to replace to new battery in order to be able s add mf diagnose. All this makes no sense.
Additional Notes:
vehicle losing power even when on. Does not accelerate in drive or reverse. My issue is the dealer found corroded wires, but when did they not say that the last time it was in which was 3 months ago. They also all of sudden tell me my battery does not fit my Jeep so they needed to replace to new battery in order to be able s add mf diagnose. All this makes no sense.
Mfg Campaign: 11663789
Recall Date: May 29, 2025
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
vehicle losing power even when on. Does not accelerate in drive or reverse. My issue is the dealer found corroded wires, but when did they not say that the last time it was in which was 3 months ago. They also all of sudden tell me my battery does not fit my Jeep so they needed to replace to new battery in order to be able s add mf diagnose. All this makes no sense.
Corrective Action:
vehicle losing power even when on. Does not accelerate in drive or reverse. My issue is the dealer found corroded wires, but when did they not say that the last time it was in which was 3 months ago. They also all of sudden tell me my battery does not fit my Jeep so they needed to replace to new battery in order to be able s add mf diagnose. All this makes no sense.
Additional Notes:
vehicle losing power even when on. Does not accelerate in drive or reverse. My issue is the dealer found corroded wires, but when did they not say that the last time it was in which was 3 months ago. They also all of sudden tell me my battery does not fit my Jeep so they needed to replace to new battery in order to be able s add mf diagnose. All this makes no sense.
Mfg Campaign: 11663789
Recall Date: May 29, 2025
Chrysler (fca Us, Llc)
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
vehicle losing power even when on. Does not accelerate in drive or reverse. My issue is the dealer found corroded wires, but when did they not say that the last time it was in which was 3 months ago. They also all of sudden tell me my battery does not fit my Jeep so they needed to replace to new battery in order to be able s add mf diagnose. All this makes no sense.
Corrective Action:
vehicle losing power even when on. Does not accelerate in drive or reverse. My issue is the dealer found corroded wires, but when did they not say that the last time it was in which was 3 months ago. They also all of sudden tell me my battery does not fit my Jeep so they needed to replace to new battery in order to be able s add mf diagnose. All this makes no sense.
Additional Notes:
vehicle losing power even when on. Does not accelerate in drive or reverse. My issue is the dealer found corroded wires, but when did they not say that the last time it was in which was 3 months ago. They also all of sudden tell me my battery does not fit my Jeep so they needed to replace to new battery in order to be able s add mf diagnose. All this makes no sense.
Mfg Campaign: 11663789
Recall Date: May 29, 2025
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2016 Jeep Cherokee. The contact stated while driving approximately 45 MPH, the "Service 4x4" warning light illuminated. The contact stated that the vehicle was taken to a local dealer who informed the contact that the PTU software needed to be updated. The vehicle was repaired; however, the "Service 4x4" warning light illuminated again. The contact had taken the vehicle back to the same dealer, where it was diagnosed and determined that the differential, rear axle, and PTU needed to be replaced. The vehicle was not repaired. The contact researched online and found that the failure had occurred twice, prior to the most recent failure of the same parts. The manufacturer was informed of the failure and informed the contact that there was no "Goodwill Assistance" available for the repair. The failure mileage was approximately 138,000.
Corrective Action:
The contact owns a 2016 Jeep Cherokee. The contact stated while driving approximately 45 MPH, the "Service 4x4" warning light illuminated. The contact stated that the vehicle was taken to a local dealer who informed the contact that the PTU software needed to be updated. The vehicle was repaired; however, the "Service 4x4" warning light illuminated again. The contact had taken the vehicle back to the same dealer, where it was diagnosed and determined that the differential, rear axle, and PTU needed to be replaced. The vehicle was not repaired. The contact researched online and found that the failure had occurred twice, prior to the most recent failure of the same parts. The manufacturer was informed of the failure and informed the contact that there was no "Goodwill Assistance" available for the repair. The failure mileage was approximately 138,000.
Additional Notes:
The contact owns a 2016 Jeep Cherokee. The contact stated while driving approximately 45 MPH, the "Service 4x4" warning light illuminated. The contact stated that the vehicle was taken to a local dealer who informed the contact that the PTU software needed to be updated. The vehicle was repaired; however, the "Service 4x4" warning light illuminated again. The contact had taken the vehicle back to the same dealer, where it was diagnosed and determined that the differential, rear axle, and PTU needed to be replaced. The vehicle was not repaired. The contact researched online and found that the failure had occurred twice, prior to the most recent failure of the same parts. The manufacturer was informed of the failure and informed the contact that there was no "Goodwill Assistance" available for the repair. The failure mileage was approximately 138,000.
Mfg Campaign: 11662390
Recall Date: May 21, 2025
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
The contact owns a 2016 Jeep Cherokee. The contact stated while driving at an undisclosed speed, the brake pedal was depressed; however, the vehicle failed to stop as intended. The contact stated that the brake pedal had to be depressed while standing almost up. In addition, the electronic brake failure warning light was illuminated. The vehicle was towed to the dealer where it was diagnosed with brake booster failure. The contact was informed that the brake booster needed to be replaced. The vehicle was repaired. In addition, the contact stated the failure had occurred three times, and the brake booster was replaced after each failure. In addition, the contact stated that on two occasions, the vehicle had to be towed to the dealer. The contact referenced NHTSA Campaign Number: 17V572000 (Service Brakes, Service Brakes, Hydraulic); however, the VIN was not included in the recall. The manufacturer was made aware of the failure and a case was filed. The failure mileage was 74,407.
Corrective Action:
The contact owns a 2016 Jeep Cherokee. The contact stated while driving at an undisclosed speed, the brake pedal was depressed; however, the vehicle failed to stop as intended. The contact stated that the brake pedal had to be depressed while standing almost up. In addition, the electronic brake failure warning light was illuminated. The vehicle was towed to the dealer where it was diagnosed with brake booster failure. The contact was informed that the brake booster needed to be replaced. The vehicle was repaired. In addition, the contact stated the failure had occurred three times, and the brake booster was replaced after each failure. In addition, the contact stated that on two occasions, the vehicle had to be towed to the dealer. The contact referenced NHTSA Campaign Number: 17V572000 (Service Brakes, Service Brakes, Hydraulic); however, the VIN was not included in the recall. The manufacturer was made aware of the failure and a case was filed. The failure mileage was 74,407.
Additional Notes:
The contact owns a 2016 Jeep Cherokee. The contact stated while driving at an undisclosed speed, the brake pedal was depressed; however, the vehicle failed to stop as intended. The contact stated that the brake pedal had to be depressed while standing almost up. In addition, the electronic brake failure warning light was illuminated. The vehicle was towed to the dealer where it was diagnosed with brake booster failure. The contact was informed that the brake booster needed to be replaced. The vehicle was repaired. In addition, the contact stated the failure had occurred three times, and the brake booster was replaced after each failure. In addition, the contact stated that on two occasions, the vehicle had to be towed to the dealer. The contact referenced NHTSA Campaign Number: 17V572000 (Service Brakes, Service Brakes, Hydraulic); however, the VIN was not included in the recall. The manufacturer was made aware of the failure and a case was filed. The failure mileage was 74,407.
Mfg Campaign: 11661181
Recall Date: May 15, 2025
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES, HYDRAULIC
Potential Consequences:
The contact owns a 2016 Jeep Cherokee. The contact stated while driving at an undisclosed speed, the brake pedal was depressed; however, the vehicle failed to stop as intended. The contact stated that the brake pedal had to be depressed while standing almost up. In addition, the electronic brake failure warning light was illuminated. The vehicle was towed to the dealer where it was diagnosed with brake booster failure. The contact was informed that the brake booster needed to be replaced. The vehicle was repaired. In addition, the contact stated the failure had occurred three times, and the brake booster was replaced after each failure. In addition, the contact stated that on two occasions, the vehicle had to be towed to the dealer. The contact referenced NHTSA Campaign Number: 17V572000 (Service Brakes, Service Brakes, Hydraulic); however, the VIN was not included in the recall. The manufacturer was made aware of the failure and a case was filed. The failure mileage was 74,407.
Corrective Action:
The contact owns a 2016 Jeep Cherokee. The contact stated while driving at an undisclosed speed, the brake pedal was depressed; however, the vehicle failed to stop as intended. The contact stated that the brake pedal had to be depressed while standing almost up. In addition, the electronic brake failure warning light was illuminated. The vehicle was towed to the dealer where it was diagnosed with brake booster failure. The contact was informed that the brake booster needed to be replaced. The vehicle was repaired. In addition, the contact stated the failure had occurred three times, and the brake booster was replaced after each failure. In addition, the contact stated that on two occasions, the vehicle had to be towed to the dealer. The contact referenced NHTSA Campaign Number: 17V572000 (Service Brakes, Service Brakes, Hydraulic); however, the VIN was not included in the recall. The manufacturer was made aware of the failure and a case was filed. The failure mileage was 74,407.
Additional Notes:
The contact owns a 2016 Jeep Cherokee. The contact stated while driving at an undisclosed speed, the brake pedal was depressed; however, the vehicle failed to stop as intended. The contact stated that the brake pedal had to be depressed while standing almost up. In addition, the electronic brake failure warning light was illuminated. The vehicle was towed to the dealer where it was diagnosed with brake booster failure. The contact was informed that the brake booster needed to be replaced. The vehicle was repaired. In addition, the contact stated the failure had occurred three times, and the brake booster was replaced after each failure. In addition, the contact stated that on two occasions, the vehicle had to be towed to the dealer. The contact referenced NHTSA Campaign Number: 17V572000 (Service Brakes, Service Brakes, Hydraulic); however, the VIN was not included in the recall. The manufacturer was made aware of the failure and a case was filed. The failure mileage was 74,407.
Mfg Campaign: 11661181
Recall Date: May 15, 2025
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
The car is not shifting properly and will "jump" or "lunge" forward while driving. I have noticed that the RPM's will jump and bounce around, seemingly down shifting, then shift again, and then down shift again, which causes jerking motion.
Corrective Action:
The car is not shifting properly and will "jump" or "lunge" forward while driving. I have noticed that the RPM's will jump and bounce around, seemingly down shifting, then shift again, and then down shift again, which causes jerking motion.
Additional Notes:
The car is not shifting properly and will "jump" or "lunge" forward while driving. I have noticed that the RPM's will jump and bounce around, seemingly down shifting, then shift again, and then down shift again, which causes jerking motion.
Mfg Campaign: 11660971
Recall Date: May 14, 2025
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
The car is not shifting properly and will "jump" or "lunge" forward while driving. I have noticed that the RPM's will jump and bounce around, seemingly down shifting, then shift again, and then down shift again, which causes jerking motion.
Corrective Action:
The car is not shifting properly and will "jump" or "lunge" forward while driving. I have noticed that the RPM's will jump and bounce around, seemingly down shifting, then shift again, and then down shift again, which causes jerking motion.
Additional Notes:
The car is not shifting properly and will "jump" or "lunge" forward while driving. I have noticed that the RPM's will jump and bounce around, seemingly down shifting, then shift again, and then down shift again, which causes jerking motion.
Mfg Campaign: 11660971
Recall Date: May 14, 2025
Chrysler (fca Us, Llc)
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
The car is not shifting properly and will "jump" or "lunge" forward while driving. I have noticed that the RPM's will jump and bounce around, seemingly down shifting, then shift again, and then down shift again, which causes jerking motion.
Corrective Action:
The car is not shifting properly and will "jump" or "lunge" forward while driving. I have noticed that the RPM's will jump and bounce around, seemingly down shifting, then shift again, and then down shift again, which causes jerking motion.
Additional Notes:
The car is not shifting properly and will "jump" or "lunge" forward while driving. I have noticed that the RPM's will jump and bounce around, seemingly down shifting, then shift again, and then down shift again, which causes jerking motion.
Mfg Campaign: 11660971
Recall Date: May 14, 2025
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
Car goes into "limp mode" while driving. Will slow to a complete stop, not rev, and says "Shift to P then desired gear". All other components of car are on (battery barely a year old). Try to follow command prompt; after putting car in P, and shifting to D, it still won't rev. I was on an incline and began rolling backwards. Good thing no one was behind me at the time. Had to turn completely off. On startup, it's stuttering and takes a while to start. Turns on fine and will drive, but is physically jerking between gears. Then, the first time I have to stop for a significant time and idle, it will do it again. I follow process again and was able to record video, because I was on a back street and pulled over in time, luckily. Upon driving the next day and taking to dealer, it is still jerking. Dealer cannot replicate and shows no error codes, so they say to just keep driving and can only help if I bring in while it is happening? That is literally insane. Same thing happened a year ago, but after filling up and being on "Empty". I went to a independent mechanic then, which is why I was hopeful the dealer would have more insight into the problem. That mechanic also could not replicate. They said it could be a fuel line or pump issue and to never let gas get too low, or go through costly man hours to check the fuel line, but then it couldn't be that at all, so could still be back at square one. That time, it stopped me in a busy intersection TWICE and was far more terrifying. I decided to skip the potentially pointless and definitely expensive fuel line investigation. I decided to take it in again when it happened and followed the "don't let gas get too low" directive and had no further issues until 5/5/25.
Corrective Action:
Car goes into "limp mode" while driving. Will slow to a complete stop, not rev, and says "Shift to P then desired gear". All other components of car are on (battery barely a year old). Try to follow command prompt; after putting car in P, and shifting to D, it still won't rev. I was on an incline and began rolling backwards. Good thing no one was behind me at the time. Had to turn completely off. On startup, it's stuttering and takes a while to start. Turns on fine and will drive, but is physically jerking between gears. Then, the first time I have to stop for a significant time and idle, it will do it again. I follow process again and was able to record video, because I was on a back street and pulled over in time, luckily. Upon driving the next day and taking to dealer, it is still jerking. Dealer cannot replicate and shows no error codes, so they say to just keep driving and can only help if I bring in while it is happening? That is literally insane. Same thing happened a year ago, but after filling up and being on "Empty". I went to a independent mechanic then, which is why I was hopeful the dealer would have more insight into the problem. That mechanic also could not replicate. They said it could be a fuel line or pump issue and to never let gas get too low, or go through costly man hours to check the fuel line, but then it couldn't be that at all, so could still be back at square one. That time, it stopped me in a busy intersection TWICE and was far more terrifying. I decided to skip the potentially pointless and definitely expensive fuel line investigation. I decided to take it in again when it happened and followed the "don't let gas get too low" directive and had no further issues until 5/5/25.
Additional Notes:
Car goes into "limp mode" while driving. Will slow to a complete stop, not rev, and says "Shift to P then desired gear". All other components of car are on (battery barely a year old). Try to follow command prompt; after putting car in P, and shifting to D, it still won't rev. I was on an incline and began rolling backwards. Good thing no one was behind me at the time. Had to turn completely off. On startup, it's stuttering and takes a while to start. Turns on fine and will drive, but is physically jerking between gears. Then, the first time I have to stop for a significant time and idle, it will do it again. I follow process again and was able to record video, because I was on a back street and pulled over in time, luckily. Upon driving the next day and taking to dealer, it is still jerking. Dealer cannot replicate and shows no error codes, so they say to just keep driving and can only help if I bring in while it is happening? That is literally insane. Same thing happened a year ago, but after filling up and being on "Empty". I went to a independent mechanic then, which is why I was hopeful the dealer would have more insight into the problem. That mechanic also could not replicate. They said it could be a fuel line or pump issue and to never let gas get too low, or go through costly man hours to check the fuel line, but then it couldn't be that at all, so could still be back at square one. That time, it stopped me in a busy intersection TWICE and was far more terrifying. I decided to skip the potentially pointless and definitely expensive fuel line investigation. I decided to take it in again when it happened and followed the "don't let gas get too low" directive and had no further issues until 5/5/25.
Mfg Campaign: 11659659
Recall Date: May 8, 2025
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Car goes into "limp mode" while driving. Will slow to a complete stop, not rev, and says "Shift to P then desired gear". All other components of car are on (battery barely a year old). Try to follow command prompt; after putting car in P, and shifting to D, it still won't rev. I was on an incline and began rolling backwards. Good thing no one was behind me at the time. Had to turn completely off. On startup, it's stuttering and takes a while to start. Turns on fine and will drive, but is physically jerking between gears. Then, the first time I have to stop for a significant time and idle, it will do it again. I follow process again and was able to record video, because I was on a back street and pulled over in time, luckily. Upon driving the next day and taking to dealer, it is still jerking. Dealer cannot replicate and shows no error codes, so they say to just keep driving and can only help if I bring in while it is happening? That is literally insane. Same thing happened a year ago, but after filling up and being on "Empty". I went to a independent mechanic then, which is why I was hopeful the dealer would have more insight into the problem. That mechanic also could not replicate. They said it could be a fuel line or pump issue and to never let gas get too low, or go through costly man hours to check the fuel line, but then it couldn't be that at all, so could still be back at square one. That time, it stopped me in a busy intersection TWICE and was far more terrifying. I decided to skip the potentially pointless and definitely expensive fuel line investigation. I decided to take it in again when it happened and followed the "don't let gas get too low" directive and had no further issues until 5/5/25.
Corrective Action:
Car goes into "limp mode" while driving. Will slow to a complete stop, not rev, and says "Shift to P then desired gear". All other components of car are on (battery barely a year old). Try to follow command prompt; after putting car in P, and shifting to D, it still won't rev. I was on an incline and began rolling backwards. Good thing no one was behind me at the time. Had to turn completely off. On startup, it's stuttering and takes a while to start. Turns on fine and will drive, but is physically jerking between gears. Then, the first time I have to stop for a significant time and idle, it will do it again. I follow process again and was able to record video, because I was on a back street and pulled over in time, luckily. Upon driving the next day and taking to dealer, it is still jerking. Dealer cannot replicate and shows no error codes, so they say to just keep driving and can only help if I bring in while it is happening? That is literally insane. Same thing happened a year ago, but after filling up and being on "Empty". I went to a independent mechanic then, which is why I was hopeful the dealer would have more insight into the problem. That mechanic also could not replicate. They said it could be a fuel line or pump issue and to never let gas get too low, or go through costly man hours to check the fuel line, but then it couldn't be that at all, so could still be back at square one. That time, it stopped me in a busy intersection TWICE and was far more terrifying. I decided to skip the potentially pointless and definitely expensive fuel line investigation. I decided to take it in again when it happened and followed the "don't let gas get too low" directive and had no further issues until 5/5/25.
Additional Notes:
Car goes into "limp mode" while driving. Will slow to a complete stop, not rev, and says "Shift to P then desired gear". All other components of car are on (battery barely a year old). Try to follow command prompt; after putting car in P, and shifting to D, it still won't rev. I was on an incline and began rolling backwards. Good thing no one was behind me at the time. Had to turn completely off. On startup, it's stuttering and takes a while to start. Turns on fine and will drive, but is physically jerking between gears. Then, the first time I have to stop for a significant time and idle, it will do it again. I follow process again and was able to record video, because I was on a back street and pulled over in time, luckily. Upon driving the next day and taking to dealer, it is still jerking. Dealer cannot replicate and shows no error codes, so they say to just keep driving and can only help if I bring in while it is happening? That is literally insane. Same thing happened a year ago, but after filling up and being on "Empty". I went to a independent mechanic then, which is why I was hopeful the dealer would have more insight into the problem. That mechanic also could not replicate. They said it could be a fuel line or pump issue and to never let gas get too low, or go through costly man hours to check the fuel line, but then it couldn't be that at all, so could still be back at square one. That time, it stopped me in a busy intersection TWICE and was far more terrifying. I decided to skip the potentially pointless and definitely expensive fuel line investigation. I decided to take it in again when it happened and followed the "don't let gas get too low" directive and had no further issues until 5/5/25.
Mfg Campaign: 11659659
Recall Date: May 8, 2025
Chrysler (fca Us, Llc)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Car goes into "limp mode" while driving. Will slow to a complete stop, not rev, and says "Shift to P then desired gear". All other components of car are on (battery barely a year old). Try to follow command prompt; after putting car in P, and shifting to D, it still won't rev. I was on an incline and began rolling backwards. Good thing no one was behind me at the time. Had to turn completely off. On startup, it's stuttering and takes a while to start. Turns on fine and will drive, but is physically jerking between gears. Then, the first time I have to stop for a significant time and idle, it will do it again. I follow process again and was able to record video, because I was on a back street and pulled over in time, luckily. Upon driving the next day and taking to dealer, it is still jerking. Dealer cannot replicate and shows no error codes, so they say to just keep driving and can only help if I bring in while it is happening? That is literally insane. Same thing happened a year ago, but after filling up and being on "Empty". I went to a independent mechanic then, which is why I was hopeful the dealer would have more insight into the problem. That mechanic also could not replicate. They said it could be a fuel line or pump issue and to never let gas get too low, or go through costly man hours to check the fuel line, but then it couldn't be that at all, so could still be back at square one. That time, it stopped me in a busy intersection TWICE and was far more terrifying. I decided to skip the potentially pointless and definitely expensive fuel line investigation. I decided to take it in again when it happened and followed the "don't let gas get too low" directive and had no further issues until 5/5/25.
Corrective Action:
Car goes into "limp mode" while driving. Will slow to a complete stop, not rev, and says "Shift to P then desired gear". All other components of car are on (battery barely a year old). Try to follow command prompt; after putting car in P, and shifting to D, it still won't rev. I was on an incline and began rolling backwards. Good thing no one was behind me at the time. Had to turn completely off. On startup, it's stuttering and takes a while to start. Turns on fine and will drive, but is physically jerking between gears. Then, the first time I have to stop for a significant time and idle, it will do it again. I follow process again and was able to record video, because I was on a back street and pulled over in time, luckily. Upon driving the next day and taking to dealer, it is still jerking. Dealer cannot replicate and shows no error codes, so they say to just keep driving and can only help if I bring in while it is happening? That is literally insane. Same thing happened a year ago, but after filling up and being on "Empty". I went to a independent mechanic then, which is why I was hopeful the dealer would have more insight into the problem. That mechanic also could not replicate. They said it could be a fuel line or pump issue and to never let gas get too low, or go through costly man hours to check the fuel line, but then it couldn't be that at all, so could still be back at square one. That time, it stopped me in a busy intersection TWICE and was far more terrifying. I decided to skip the potentially pointless and definitely expensive fuel line investigation. I decided to take it in again when it happened and followed the "don't let gas get too low" directive and had no further issues until 5/5/25.
Additional Notes:
Car goes into "limp mode" while driving. Will slow to a complete stop, not rev, and says "Shift to P then desired gear". All other components of car are on (battery barely a year old). Try to follow command prompt; after putting car in P, and shifting to D, it still won't rev. I was on an incline and began rolling backwards. Good thing no one was behind me at the time. Had to turn completely off. On startup, it's stuttering and takes a while to start. Turns on fine and will drive, but is physically jerking between gears. Then, the first time I have to stop for a significant time and idle, it will do it again. I follow process again and was able to record video, because I was on a back street and pulled over in time, luckily. Upon driving the next day and taking to dealer, it is still jerking. Dealer cannot replicate and shows no error codes, so they say to just keep driving and can only help if I bring in while it is happening? That is literally insane. Same thing happened a year ago, but after filling up and being on "Empty". I went to a independent mechanic then, which is why I was hopeful the dealer would have more insight into the problem. That mechanic also could not replicate. They said it could be a fuel line or pump issue and to never let gas get too low, or go through costly man hours to check the fuel line, but then it couldn't be that at all, so could still be back at square one. That time, it stopped me in a busy intersection TWICE and was far more terrifying. I decided to skip the potentially pointless and definitely expensive fuel line investigation. I decided to take it in again when it happened and followed the "don't let gas get too low" directive and had no further issues until 5/5/25.
Mfg Campaign: 11659659
Recall Date: May 8, 2025
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
On or about [XXX] on Tuesday [XXX] my parking brake automatically engaged itself. With the help of a friend, pulled fuse and emergency brake was disengaged and I got to drive home. Two days later, same issue, now this time tried same remedy and it did NOT work. So now I’m stranded 30 miles from home with my dog. Call tow truck, tow vehicle to dealer, dealer said water had something to do with module activated emergency brake. I’m without vehicle for days while they locate module and have a guy who comes in once a week to find out where water is coming from. I’ve read at least 80 complaints on the issue today. Isn’t Chrysler gonna do anything about this problem? Sad, broke and car less! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
On or about [XXX] on Tuesday [XXX] my parking brake automatically engaged itself. With the help of a friend, pulled fuse and emergency brake was disengaged and I got to drive home. Two days later, same issue, now this time tried same remedy and it did NOT work. So now I’m stranded 30 miles from home with my dog. Call tow truck, tow vehicle to dealer, dealer said water had something to do with module activated emergency brake. I’m without vehicle for days while they locate module and have a guy who comes in once a week to find out where water is coming from. I’ve read at least 80 complaints on the issue today. Isn’t Chrysler gonna do anything about this problem? Sad, broke and car less! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
On or about [XXX] on Tuesday [XXX] my parking brake automatically engaged itself. With the help of a friend, pulled fuse and emergency brake was disengaged and I got to drive home. Two days later, same issue, now this time tried same remedy and it did NOT work. So now I’m stranded 30 miles from home with my dog. Call tow truck, tow vehicle to dealer, dealer said water had something to do with module activated emergency brake. I’m without vehicle for days while they locate module and have a guy who comes in once a week to find out where water is coming from. I’ve read at least 80 complaints on the issue today. Isn’t Chrysler gonna do anything about this problem? Sad, broke and car less! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11659708
Recall Date: May 8, 2025
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
Since having the vehicle in for recall 45A/NHTSA 23V-302, there is a loss of drive and a clunking sound when accelerating from approximately 25-30 mph. This does not occur all the time, however when it does and there is traffic behind me, the vehicle behind me will close up quickly almost hitting me.
Corrective Action:
Since having the vehicle in for recall 45A/NHTSA 23V-302, there is a loss of drive and a clunking sound when accelerating from approximately 25-30 mph. This does not occur all the time, however when it does and there is traffic behind me, the vehicle behind me will close up quickly almost hitting me.
Additional Notes:
Since having the vehicle in for recall 45A/NHTSA 23V-302, there is a loss of drive and a clunking sound when accelerating from approximately 25-30 mph. This does not occur all the time, however when it does and there is traffic behind me, the vehicle behind me will close up quickly almost hitting me.
Mfg Campaign: 11659560
Recall Date: May 7, 2025
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
PTU failure, confirmed by dealership
Corrective Action:
PTU failure, confirmed by dealership
Additional Notes:
PTU failure, confirmed by dealership
Mfg Campaign: 11658442
Recall Date: May 2, 2025
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
My Daughter was driving home from work at the very busy time of day. Her vehicle just shut down. It was still running, but it had no power. She was almost hit by many other vehicles because of this. She called in a panic. I told her to kill it and restart it. She killed it, but had trouble restarting it. But she did get it restarted and was able to get it off the road and pulled into a Church parking lot. My Son and I went to help her and I was able to drive it home. But it tried to shut down a couple of times on the way. We took it to a dealer shop and they said it needs a new Power Transfer Unit. Very expensive part and it’s on back order because it’s failing on so many vehicles. They can’t even order it for 45 days. After researching this part, it seems it’s failing on many of this same vehicle. When I searched for a recall, it shows no recalls. I think this should be investigated. There was a recall on the power train that we had fixed. But it was just a software update. Now she has no vehicle for an indefinite period of time, and has been very traumatized by the incident.
Corrective Action:
My Daughter was driving home from work at the very busy time of day. Her vehicle just shut down. It was still running, but it had no power. She was almost hit by many other vehicles because of this. She called in a panic. I told her to kill it and restart it. She killed it, but had trouble restarting it. But she did get it restarted and was able to get it off the road and pulled into a Church parking lot. My Son and I went to help her and I was able to drive it home. But it tried to shut down a couple of times on the way. We took it to a dealer shop and they said it needs a new Power Transfer Unit. Very expensive part and it’s on back order because it’s failing on so many vehicles. They can’t even order it for 45 days. After researching this part, it seems it’s failing on many of this same vehicle. When I searched for a recall, it shows no recalls. I think this should be investigated. There was a recall on the power train that we had fixed. But it was just a software update. Now she has no vehicle for an indefinite period of time, and has been very traumatized by the incident.
Additional Notes:
My Daughter was driving home from work at the very busy time of day. Her vehicle just shut down. It was still running, but it had no power. She was almost hit by many other vehicles because of this. She called in a panic. I told her to kill it and restart it. She killed it, but had trouble restarting it. But she did get it restarted and was able to get it off the road and pulled into a Church parking lot. My Son and I went to help her and I was able to drive it home. But it tried to shut down a couple of times on the way. We took it to a dealer shop and they said it needs a new Power Transfer Unit. Very expensive part and it’s on back order because it’s failing on so many vehicles. They can’t even order it for 45 days. After researching this part, it seems it’s failing on many of this same vehicle. When I searched for a recall, it shows no recalls. I think this should be investigated. There was a recall on the power train that we had fixed. But it was just a software update. Now she has no vehicle for an indefinite period of time, and has been very traumatized by the incident.
Mfg Campaign: 11657099
Recall Date: Apr 27, 2025
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I was driving and was at a residential stop sign and out of no where my vehicle just shuts off on me. At first I thought it was the on and off gas conserver device but I realized that wasn’t the issue when it wouldn’t turn on anymore and all the vehicles behind me started honking and then proceeded to go around me. This lady walking her dog even shouted what the hell was wrong with me thinking I was purposely stopping traffic. Then this nice guy came out of nowhere to help me move my vehicle out the way from ongoing traffic. He was nice enough to try and give my car some battery from his vehicle thinking that might be the problem and nothing would make my car turn on not even the starter would want to start. So I had no choice but to call a tow truck to transport my vehicle to a mechanic.
Corrective Action:
I was driving and was at a residential stop sign and out of no where my vehicle just shuts off on me. At first I thought it was the on and off gas conserver device but I realized that wasn’t the issue when it wouldn’t turn on anymore and all the vehicles behind me started honking and then proceeded to go around me. This lady walking her dog even shouted what the hell was wrong with me thinking I was purposely stopping traffic. Then this nice guy came out of nowhere to help me move my vehicle out the way from ongoing traffic. He was nice enough to try and give my car some battery from his vehicle thinking that might be the problem and nothing would make my car turn on not even the starter would want to start. So I had no choice but to call a tow truck to transport my vehicle to a mechanic.
Additional Notes:
I was driving and was at a residential stop sign and out of no where my vehicle just shuts off on me. At first I thought it was the on and off gas conserver device but I realized that wasn’t the issue when it wouldn’t turn on anymore and all the vehicles behind me started honking and then proceeded to go around me. This lady walking her dog even shouted what the hell was wrong with me thinking I was purposely stopping traffic. Then this nice guy came out of nowhere to help me move my vehicle out the way from ongoing traffic. He was nice enough to try and give my car some battery from his vehicle thinking that might be the problem and nothing would make my car turn on not even the starter would want to start. So I had no choice but to call a tow truck to transport my vehicle to a mechanic.
Mfg Campaign: 11656659
Recall Date: Apr 24, 2025
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
I was driving and was at a residential stop sign and out of no where my vehicle just shuts off on me. At first I thought it was the on and off gas conserver device but I realized that wasn’t the issue when it wouldn’t turn on anymore and all the vehicles behind me started honking and then proceeded to go around me. This lady walking her dog even shouted what the hell was wrong with me thinking I was purposely stopping traffic. Then this nice guy came out of nowhere to help me move my vehicle out the way from ongoing traffic. He was nice enough to try and give my car some battery from his vehicle thinking that might be the problem and nothing would make my car turn on not even the starter would want to start. So I had no choice but to call a tow truck to transport my vehicle to a mechanic.
Corrective Action:
I was driving and was at a residential stop sign and out of no where my vehicle just shuts off on me. At first I thought it was the on and off gas conserver device but I realized that wasn’t the issue when it wouldn’t turn on anymore and all the vehicles behind me started honking and then proceeded to go around me. This lady walking her dog even shouted what the hell was wrong with me thinking I was purposely stopping traffic. Then this nice guy came out of nowhere to help me move my vehicle out the way from ongoing traffic. He was nice enough to try and give my car some battery from his vehicle thinking that might be the problem and nothing would make my car turn on not even the starter would want to start. So I had no choice but to call a tow truck to transport my vehicle to a mechanic.
Additional Notes:
I was driving and was at a residential stop sign and out of no where my vehicle just shuts off on me. At first I thought it was the on and off gas conserver device but I realized that wasn’t the issue when it wouldn’t turn on anymore and all the vehicles behind me started honking and then proceeded to go around me. This lady walking her dog even shouted what the hell was wrong with me thinking I was purposely stopping traffic. Then this nice guy came out of nowhere to help me move my vehicle out the way from ongoing traffic. He was nice enough to try and give my car some battery from his vehicle thinking that might be the problem and nothing would make my car turn on not even the starter would want to start. So I had no choice but to call a tow truck to transport my vehicle to a mechanic.
Mfg Campaign: 11656659
Recall Date: Apr 24, 2025
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I was driving and was at a residential stop sign and out of no where my vehicle just shuts off on me. At first I thought it was the on and off gas conserver device but I realized that wasn’t the issue when it wouldn’t turn on anymore and all the vehicles behind me started honking and then proceeded to go around me. This lady walking her dog even shouted what the hell was wrong with me thinking I was purposely stopping traffic. Then this nice guy came out of nowhere to help me move my vehicle out the way from ongoing traffic. He was nice enough to try and give my car some battery from his vehicle thinking that might be the problem and nothing would make my car turn on not even the starter would want to start. So I had no choice but to call a tow truck to transport my vehicle to a mechanic.
Corrective Action:
I was driving and was at a residential stop sign and out of no where my vehicle just shuts off on me. At first I thought it was the on and off gas conserver device but I realized that wasn’t the issue when it wouldn’t turn on anymore and all the vehicles behind me started honking and then proceeded to go around me. This lady walking her dog even shouted what the hell was wrong with me thinking I was purposely stopping traffic. Then this nice guy came out of nowhere to help me move my vehicle out the way from ongoing traffic. He was nice enough to try and give my car some battery from his vehicle thinking that might be the problem and nothing would make my car turn on not even the starter would want to start. So I had no choice but to call a tow truck to transport my vehicle to a mechanic.
Additional Notes:
I was driving and was at a residential stop sign and out of no where my vehicle just shuts off on me. At first I thought it was the on and off gas conserver device but I realized that wasn’t the issue when it wouldn’t turn on anymore and all the vehicles behind me started honking and then proceeded to go around me. This lady walking her dog even shouted what the hell was wrong with me thinking I was purposely stopping traffic. Then this nice guy came out of nowhere to help me move my vehicle out the way from ongoing traffic. He was nice enough to try and give my car some battery from his vehicle thinking that might be the problem and nothing would make my car turn on not even the starter would want to start. So I had no choice but to call a tow truck to transport my vehicle to a mechanic.
Mfg Campaign: 11656659
Recall Date: Apr 24, 2025
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