Complaints & Recalls
Official Safety Recalls - Important!
15 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2014-2016 Jeep Cherokee vehicles equipped with a power liftgate. An electrical short in the power liftgate module may lead to a vehicle fire with the ignition on or off.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 49A
Recall Date: May 11, 2023
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2016-2017 Jeep Cherokee vehicles. The power transfer unit (PTU) may become damaged and disengage the transmission and differential, resulting in a loss of drive power or loss of park function.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 45A
Recall Date: Apr 27, 2023
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2017 Jeep Cherokee vehicles equipped with a two-speed Power Transfer Unit (PTU). Relative movement in the Power Transfer Unit (PTU) between the differential input splines and the transmission output shaft may cause some input spline teeth to wear off, which may eventually cause a loss of engagement between the transmission and the differential inside the PTU. If this occurs, power cannot be transferred between the front wheels and the transmission which results in a loss of drive while the vehicle is in motion and a loss of the Park function while stationary.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: W47
Recall Date: Jun 11, 2020
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U49,U59-U65,U68,U73
Recall Date: May 17, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: T82
Recall Date: Dec 21, 2017
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain model year 2014-2016 Jeep Cherokee vehicles manufactured July 29, 2013, to February 5, 2016. The seat fasteners on the first or second row seats may not have been tightened to the proper torque specification.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: S63
Recall Date: Aug 10, 2016
Chrysler (fca Us Llc)
Safety Issue:
Chrysler Group LLC (Chrysler) is recalling certain model year 2016 Jeep Cherokee vehicles manufactured September 30, 2015, to October 2, 2015. The left halfshaft may have been incorrectly manufactured causing it to fracture without warning.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: S38
Recall Date: May 11, 2016
Chrysler (fca Us Llc)
Safety Issue:
Chrysler Group LLC (Chrysler) is recalling certain model year 2016 Jeep Cherokee vehicles manufactured October 3, 2015, to March 22, 2016. The right halfshaft may have been incorrectly manufactured causing it to fracture without warning.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: S39
Recall Date: May 11, 2016
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain model year 2015-2016 Jeep Cherokee vehicles manufactured February 18, 2015, to September 10, 2015 and equipped with the power liftgate option. In the affected vehicles, water may leak into the Power Liftgate Control Module and result in a high resistance short circuit.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: R67
Recall Date: Dec 9, 2015
Consumer Complaints
1.9K ComplaintsChrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2016 Jeep Cherokee. The contact stated while driving 70 MPH, the contact heard an abnormal scraping sound underneath the vehicle. The contact pulled over to the shoulder of the roadway. There were no warning lights illuminated. The vehicle was towed to the dealer, who diagnosed a failure with the power transfer unit. The contact was informed that the PTU had become detached. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 20V343000 (Power Train); however, the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 106,000.
Corrective Action:
The contact owns a 2016 Jeep Cherokee. The contact stated while driving 70 MPH, the contact heard an abnormal scraping sound underneath the vehicle. The contact pulled over to the shoulder of the roadway. There were no warning lights illuminated. The vehicle was towed to the dealer, who diagnosed a failure with the power transfer unit. The contact was informed that the PTU had become detached. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 20V343000 (Power Train); however, the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 106,000.
Additional Notes:
The contact owns a 2016 Jeep Cherokee. The contact stated while driving 70 MPH, the contact heard an abnormal scraping sound underneath the vehicle. The contact pulled over to the shoulder of the roadway. There were no warning lights illuminated. The vehicle was towed to the dealer, who diagnosed a failure with the power transfer unit. The contact was informed that the PTU had become detached. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 20V343000 (Power Train); however, the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 106,000.
Mfg Campaign: 11598389
Recall Date: Jul 2, 2024
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Code P2504 and code P063A. Received these codes when I already have a new battery and car is only at 70k miles. Caused the vehicle to go in to lower saving mode in to a turn and almost hit other vehicles.
Corrective Action:
Code P2504 and code P063A. Received these codes when I already have a new battery and car is only at 70k miles. Caused the vehicle to go in to lower saving mode in to a turn and almost hit other vehicles.
Additional Notes:
Code P2504 and code P063A. Received these codes when I already have a new battery and car is only at 70k miles. Caused the vehicle to go in to lower saving mode in to a turn and almost hit other vehicles.
Mfg Campaign: 11595857
Recall Date: Jun 22, 2024
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
Jeep completely shut down while driving and cars behind me almost crashed all lights came on would not shift back into gear very scary had to call tow truck. This is the second time .
Corrective Action:
Jeep completely shut down while driving and cars behind me almost crashed all lights came on would not shift back into gear very scary had to call tow truck. This is the second time .
Additional Notes:
Jeep completely shut down while driving and cars behind me almost crashed all lights came on would not shift back into gear very scary had to call tow truck. This is the second time .
Mfg Campaign: 11595755
Recall Date: Jun 21, 2024
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Jeep completely shut down while driving and cars behind me almost crashed all lights came on would not shift back into gear very scary had to call tow truck. This is the second time .
Corrective Action:
Jeep completely shut down while driving and cars behind me almost crashed all lights came on would not shift back into gear very scary had to call tow truck. This is the second time .
Additional Notes:
Jeep completely shut down while driving and cars behind me almost crashed all lights came on would not shift back into gear very scary had to call tow truck. This is the second time .
Mfg Campaign: 11595755
Recall Date: Jun 21, 2024
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I was driving and the vehicle cut off , said service shifter and had to put in park , and restart . I was in the middle of traffic and was luckily able to pull over . It started after stuttering a few times . But I’m now scared to drive it .
Corrective Action:
I was driving and the vehicle cut off , said service shifter and had to put in park , and restart . I was in the middle of traffic and was luckily able to pull over . It started after stuttering a few times . But I’m now scared to drive it .
Additional Notes:
I was driving and the vehicle cut off , said service shifter and had to put in park , and restart . I was in the middle of traffic and was luckily able to pull over . It started after stuttering a few times . But I’m now scared to drive it .
Mfg Campaign: 11595341
Recall Date: Jun 19, 2024
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
The car lost speed even though the engine was racing. A "transmission requires service" note appeared on the instrument cluster followed by a CEL. The car slowed to a stop and would not proceed normally after a stop sign. Traffic was backed up while the car was nursed along the road at half the speed limit.
Corrective Action:
The car lost speed even though the engine was racing. A "transmission requires service" note appeared on the instrument cluster followed by a CEL. The car slowed to a stop and would not proceed normally after a stop sign. Traffic was backed up while the car was nursed along the road at half the speed limit.
Additional Notes:
The car lost speed even though the engine was racing. A "transmission requires service" note appeared on the instrument cluster followed by a CEL. The car slowed to a stop and would not proceed normally after a stop sign. Traffic was backed up while the car was nursed along the road at half the speed limit.
Mfg Campaign: 11595013
Recall Date: Jun 18, 2024
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
Not long after purchasing my new (to me) 2016 Cherokee, the service 4wd light turned on. The warning light has been on for all but a few minutes of driving for 2 weeks. The dealership that I purchased the suv from diagnosed the problem as a bad PTU. Although thousands of the same models were recalled in that model year my Jeep was not included in the recall even though it now turns out to have the same problem as thousands of others.
Corrective Action:
Not long after purchasing my new (to me) 2016 Cherokee, the service 4wd light turned on. The warning light has been on for all but a few minutes of driving for 2 weeks. The dealership that I purchased the suv from diagnosed the problem as a bad PTU. Although thousands of the same models were recalled in that model year my Jeep was not included in the recall even though it now turns out to have the same problem as thousands of others.
Additional Notes:
Not long after purchasing my new (to me) 2016 Cherokee, the service 4wd light turned on. The warning light has been on for all but a few minutes of driving for 2 weeks. The dealership that I purchased the suv from diagnosed the problem as a bad PTU. Although thousands of the same models were recalled in that model year my Jeep was not included in the recall even though it now turns out to have the same problem as thousands of others.
Mfg Campaign: 11594961
Recall Date: Jun 17, 2024
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
RDM clutches are failing internally Rear Drive Module must be replaced at a total cost of around $4000 dollars. Part to repair this defect is not available with no anticipated supply date. Tried to find the part with any US auto parts supplier to no avail. The last parts supplier said that with no anticipated supply date from the manufacturer, they had 700 of the items required on back order. We already had to have the whole drive train replaced just before the warranty expired (that would have cost about $12,000 if I had to pay) The rear end makes a noise every time you make a turn with this vehicle. This is my wife's vehicle and I am very concerned about her safety. Please see attached mechanic's evaluation of the problem. The part number required is 68545101AB.
Corrective Action:
RDM clutches are failing internally Rear Drive Module must be replaced at a total cost of around $4000 dollars. Part to repair this defect is not available with no anticipated supply date. Tried to find the part with any US auto parts supplier to no avail. The last parts supplier said that with no anticipated supply date from the manufacturer, they had 700 of the items required on back order. We already had to have the whole drive train replaced just before the warranty expired (that would have cost about $12,000 if I had to pay) The rear end makes a noise every time you make a turn with this vehicle. This is my wife's vehicle and I am very concerned about her safety. Please see attached mechanic's evaluation of the problem. The part number required is 68545101AB.
Additional Notes:
RDM clutches are failing internally Rear Drive Module must be replaced at a total cost of around $4000 dollars. Part to repair this defect is not available with no anticipated supply date. Tried to find the part with any US auto parts supplier to no avail. The last parts supplier said that with no anticipated supply date from the manufacturer, they had 700 of the items required on back order. We already had to have the whole drive train replaced just before the warranty expired (that would have cost about $12,000 if I had to pay) The rear end makes a noise every time you make a turn with this vehicle. This is my wife's vehicle and I am very concerned about her safety. Please see attached mechanic's evaluation of the problem. The part number required is 68545101AB.
Mfg Campaign: 11594659
Recall Date: Jun 16, 2024
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
PTU failure. Car not driving correctly.
Corrective Action:
PTU failure. Car not driving correctly.
Additional Notes:
PTU failure. Car not driving correctly.
Mfg Campaign: 11594400
Recall Date: Jun 14, 2024
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2016 Jeep Cherokee. The contact stated while on a downhill slope, the vehicle experienced a rollaway. The contact stated that several unknown warning lights had been illuminated. The contact stated the anti-lock braking system and traction control had failed. The vehicle was taken to the local dealer where it was diagnosed that the tire sensor had failed and the PCU needed to be replaced. The contact stated that the vehicle was diagnosed previously by an independent mechanic where the same results were discovered. The vehicle was repaired but the failure reoccurred. The manufacturer was made aware of the failure. The failure mileage was approximately 51,200.
Corrective Action:
The contact owns a 2016 Jeep Cherokee. The contact stated while on a downhill slope, the vehicle experienced a rollaway. The contact stated that several unknown warning lights had been illuminated. The contact stated the anti-lock braking system and traction control had failed. The vehicle was taken to the local dealer where it was diagnosed that the tire sensor had failed and the PCU needed to be replaced. The contact stated that the vehicle was diagnosed previously by an independent mechanic where the same results were discovered. The vehicle was repaired but the failure reoccurred. The manufacturer was made aware of the failure. The failure mileage was approximately 51,200.
Additional Notes:
The contact owns a 2016 Jeep Cherokee. The contact stated while on a downhill slope, the vehicle experienced a rollaway. The contact stated that several unknown warning lights had been illuminated. The contact stated the anti-lock braking system and traction control had failed. The vehicle was taken to the local dealer where it was diagnosed that the tire sensor had failed and the PCU needed to be replaced. The contact stated that the vehicle was diagnosed previously by an independent mechanic where the same results were discovered. The vehicle was repaired but the failure reoccurred. The manufacturer was made aware of the failure. The failure mileage was approximately 51,200.
Mfg Campaign: 11593739
Recall Date: Jun 11, 2024
Chrysler (fca Us, Llc)
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2016 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the vehicle stalled. The check engine warning light illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed and determined that the transmission fluid had mixed with the coolant. The vehicle was not repaired. The contact was afraid to drive the vehicle because she was informed by the mechanic that the vehicle was not safe to drive. The manufacturer was made aware of the failure and confirmed that the vehicle was not under recall. The failure mileage was approximately 138,000.
Corrective Action:
The contact owns a 2016 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the vehicle stalled. The check engine warning light illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed and determined that the transmission fluid had mixed with the coolant. The vehicle was not repaired. The contact was afraid to drive the vehicle because she was informed by the mechanic that the vehicle was not safe to drive. The manufacturer was made aware of the failure and confirmed that the vehicle was not under recall. The failure mileage was approximately 138,000.
Additional Notes:
The contact owns a 2016 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the vehicle stalled. The check engine warning light illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed and determined that the transmission fluid had mixed with the coolant. The vehicle was not repaired. The contact was afraid to drive the vehicle because she was informed by the mechanic that the vehicle was not safe to drive. The manufacturer was made aware of the failure and confirmed that the vehicle was not under recall. The failure mileage was approximately 138,000.
Mfg Campaign: 11593383
Recall Date: Jun 10, 2024
Chrysler (fca Us, Llc)
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
The vehicle cut off on me while the vehicle was in drive and I was driving on the highway going 70mph. It has done this several times now. The car cuts off. The vehicle looses power.
Corrective Action:
The vehicle cut off on me while the vehicle was in drive and I was driving on the highway going 70mph. It has done this several times now. The car cuts off. The vehicle looses power.
Additional Notes:
The vehicle cut off on me while the vehicle was in drive and I was driving on the highway going 70mph. It has done this several times now. The car cuts off. The vehicle looses power.
Mfg Campaign: 11593201
Recall Date: Jun 8, 2024
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
The vehicle cut off on me while the vehicle was in drive and I was driving on the highway going 70mph. It has done this several times now. The car cuts off. The vehicle looses power.
Corrective Action:
The vehicle cut off on me while the vehicle was in drive and I was driving on the highway going 70mph. It has done this several times now. The car cuts off. The vehicle looses power.
Additional Notes:
The vehicle cut off on me while the vehicle was in drive and I was driving on the highway going 70mph. It has done this several times now. The car cuts off. The vehicle looses power.
Mfg Campaign: 11593201
Recall Date: Jun 8, 2024
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
The vehicle cut off on me while the vehicle was in drive and I was driving on the highway going 70mph. It has done this several times now. The car cuts off. The vehicle looses power.
Corrective Action:
The vehicle cut off on me while the vehicle was in drive and I was driving on the highway going 70mph. It has done this several times now. The car cuts off. The vehicle looses power.
Additional Notes:
The vehicle cut off on me while the vehicle was in drive and I was driving on the highway going 70mph. It has done this several times now. The car cuts off. The vehicle looses power.
Mfg Campaign: 11593201
Recall Date: Jun 8, 2024
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
Potential Consequences:
The contact owns a 2016 Jeep Cherokee. The contact stated that while driving at an undisclosed speed and attempting to make a turn, the rear end of the vehicle started thudding. The vehicle was taken to the dealer, where it was diagnosed with rear differential failure. The vehicle was repaired under warranty. The contact stated that the failure had reoccurred. The vehicle was taken to an independent mechanic, and it was diagnosed with the same failure. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 34,203.
Corrective Action:
The contact owns a 2016 Jeep Cherokee. The contact stated that while driving at an undisclosed speed and attempting to make a turn, the rear end of the vehicle started thudding. The vehicle was taken to the dealer, where it was diagnosed with rear differential failure. The vehicle was repaired under warranty. The contact stated that the failure had reoccurred. The vehicle was taken to an independent mechanic, and it was diagnosed with the same failure. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 34,203.
Additional Notes:
The contact owns a 2016 Jeep Cherokee. The contact stated that while driving at an undisclosed speed and attempting to make a turn, the rear end of the vehicle started thudding. The vehicle was taken to the dealer, where it was diagnosed with rear differential failure. The vehicle was repaired under warranty. The contact stated that the failure had reoccurred. The vehicle was taken to an independent mechanic, and it was diagnosed with the same failure. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 34,203.
Mfg Campaign: 11593007
Recall Date: Jun 7, 2024
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns 2016 Jeep Cherokee. The contact stated while driving at various speeds, the 4-WD warning light illuminated, and the 4-WD became inoperable. The contact stated that the failure had been recurring more increasingly. The vehicle was taken to an independent mechanic, where it was diagnosed that the Power Transfer Unit (PTU) had failed and needed to be replaced. The vehicle was taken to the dealer, where it was diagnosed that there were metal shavings in the Power Transfer Unit (PTU) fluid, and the dealer determined that the PTU needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 23V302000 (Power Train); however, the VIN was not included. The manufacturer was notified of the failure and offered to partially cover the repair of the vehicle. The failure mileage was approximately 120,000.
Corrective Action:
The contact owns 2016 Jeep Cherokee. The contact stated while driving at various speeds, the 4-WD warning light illuminated, and the 4-WD became inoperable. The contact stated that the failure had been recurring more increasingly. The vehicle was taken to an independent mechanic, where it was diagnosed that the Power Transfer Unit (PTU) had failed and needed to be replaced. The vehicle was taken to the dealer, where it was diagnosed that there were metal shavings in the Power Transfer Unit (PTU) fluid, and the dealer determined that the PTU needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 23V302000 (Power Train); however, the VIN was not included. The manufacturer was notified of the failure and offered to partially cover the repair of the vehicle. The failure mileage was approximately 120,000.
Additional Notes:
The contact owns 2016 Jeep Cherokee. The contact stated while driving at various speeds, the 4-WD warning light illuminated, and the 4-WD became inoperable. The contact stated that the failure had been recurring more increasingly. The vehicle was taken to an independent mechanic, where it was diagnosed that the Power Transfer Unit (PTU) had failed and needed to be replaced. The vehicle was taken to the dealer, where it was diagnosed that there were metal shavings in the Power Transfer Unit (PTU) fluid, and the dealer determined that the PTU needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 23V302000 (Power Train); however, the VIN was not included. The manufacturer was notified of the failure and offered to partially cover the repair of the vehicle. The failure mileage was approximately 120,000.
Mfg Campaign: 11592625
Recall Date: Jun 5, 2024
Chrysler (fca Us, Llc)
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2016 Jeep Cherokee. The contact stated that the vehicle was taken for routine service at the local dealer, and the technician advised her that the engine oil cooler needed to be replaced. The contact stated that the vehicle was also taken to several independent mechanics and the diagnostic result was confirmed. The vehicle was not repaired. The manufacturer was made aware of the failure; however, no assistance was provided. The failure mileage was approximately 44,000.
Corrective Action:
The contact owns a 2016 Jeep Cherokee. The contact stated that the vehicle was taken for routine service at the local dealer, and the technician advised her that the engine oil cooler needed to be replaced. The contact stated that the vehicle was also taken to several independent mechanics and the diagnostic result was confirmed. The vehicle was not repaired. The manufacturer was made aware of the failure; however, no assistance was provided. The failure mileage was approximately 44,000.
Additional Notes:
The contact owns a 2016 Jeep Cherokee. The contact stated that the vehicle was taken for routine service at the local dealer, and the technician advised her that the engine oil cooler needed to be replaced. The contact stated that the vehicle was also taken to several independent mechanics and the diagnostic result was confirmed. The vehicle was not repaired. The manufacturer was made aware of the failure; however, no assistance was provided. The failure mileage was approximately 44,000.
Mfg Campaign: 11590409
Recall Date: May 23, 2024
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
My car is subject to the U90 recall, but Jeep is not responding. When I contact any Jeep dealer, they tell me to wait and don't respond for months again and again. When I contact Jeep customer service, they don't respond at all. I think they are ignoring the recall because it will not benefit them and waiting for me to abandon the car. They should be required to take recalls seriously. I believe the NHTSA is supervising the recall by the company so I will share this issue with you and hopefully the problem will be resolved.
Corrective Action:
My car is subject to the U90 recall, but Jeep is not responding. When I contact any Jeep dealer, they tell me to wait and don't respond for months again and again. When I contact Jeep customer service, they don't respond at all. I think they are ignoring the recall because it will not benefit them and waiting for me to abandon the car. They should be required to take recalls seriously. I believe the NHTSA is supervising the recall by the company so I will share this issue with you and hopefully the problem will be resolved.
Additional Notes:
My car is subject to the U90 recall, but Jeep is not responding. When I contact any Jeep dealer, they tell me to wait and don't respond for months again and again. When I contact Jeep customer service, they don't respond at all. I think they are ignoring the recall because it will not benefit them and waiting for me to abandon the car. They should be required to take recalls seriously. I believe the NHTSA is supervising the recall by the company so I will share this issue with you and hopefully the problem will be resolved.
Mfg Campaign: 11589403
Recall Date: May 18, 2024
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2016 Jeep Cherokee. The contact stated while driving 50 MPH, the vehicle inadvertently lost motive power, but the RPM’s continued to increase. The contact pulled over to the shoulder of the roadway and turned off the vehicle. After restarting the vehicle, the vehicle returned to normal functionality, but the failure became a regular occurrence. The vehicle was taken to an independent mechanic, who diagnosed a failure with the power transfer unit (PTU). The vehicle was not repaired. The vehicle was then taken to the dealer, who confirmed the diagnosis. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 23V302000 (Power Train) but the VIN was not included. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 70,000.
Corrective Action:
The contact owns a 2016 Jeep Cherokee. The contact stated while driving 50 MPH, the vehicle inadvertently lost motive power, but the RPM’s continued to increase. The contact pulled over to the shoulder of the roadway and turned off the vehicle. After restarting the vehicle, the vehicle returned to normal functionality, but the failure became a regular occurrence. The vehicle was taken to an independent mechanic, who diagnosed a failure with the power transfer unit (PTU). The vehicle was not repaired. The vehicle was then taken to the dealer, who confirmed the diagnosis. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 23V302000 (Power Train) but the VIN was not included. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 70,000.
Additional Notes:
The contact owns a 2016 Jeep Cherokee. The contact stated while driving 50 MPH, the vehicle inadvertently lost motive power, but the RPM’s continued to increase. The contact pulled over to the shoulder of the roadway and turned off the vehicle. After restarting the vehicle, the vehicle returned to normal functionality, but the failure became a regular occurrence. The vehicle was taken to an independent mechanic, who diagnosed a failure with the power transfer unit (PTU). The vehicle was not repaired. The vehicle was then taken to the dealer, who confirmed the diagnosis. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 23V302000 (Power Train) but the VIN was not included. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 70,000.
Mfg Campaign: 11589150
Recall Date: May 16, 2024
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
“Service Shifter” warning message comes on screen randomly and repeatedly. And my shifter lights all illuminate. I had the dealership replace the whole shifter and harness in Oct 2022 and the problem has started to recur now in May 2024.
Corrective Action:
“Service Shifter” warning message comes on screen randomly and repeatedly. And my shifter lights all illuminate. I had the dealership replace the whole shifter and harness in Oct 2022 and the problem has started to recur now in May 2024.
Additional Notes:
“Service Shifter” warning message comes on screen randomly and repeatedly. And my shifter lights all illuminate. I had the dealership replace the whole shifter and harness in Oct 2022 and the problem has started to recur now in May 2024.
Mfg Campaign: 11587490
Recall Date: May 7, 2024
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Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury
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