JEEP CHEROKEE 2016

Complete listing of complaints and recalls for this vehicle

1.9K
Complaints
15
Recalls

Complaints & Recalls

1.9K Complaints 15 Recalls

Official Safety Recalls - Important!

15 Recalls

These are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.

Chrysler (fca Us, Llc)
NHTSA Campaign: 23V338000 SAFETY RECALL
132.1K Vehicles Affected
Recall Date: May 11, 2023
Safety Issue:

Chrysler (FCA US, LLC) is recalling certain 2014-2016 Jeep Cherokee vehicles equipped with a power liftgate. An electrical short in the power liftgate module may lead to a vehicle fire with the ignition on or off.

Potential Risk:
A fire while parked or driving can increase the risk of injury.
FREE Recall Solution:
Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will relocate the power liftgate module and add a water shield. In addition, dealers will inspect for corrosion and replace the module and electrical connectors, if necessary. Repairs will be performed free of charge. Owner letters were mailed March 1, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 49A. This recall supersedes recalls 15V-393 and 15V-826. Vehicles repaired under the prior recalls will still need to have the new remedy performed.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Action Required: Contact your local JEEP dealer to schedule your FREE recall repair.
Manufacturer: JEEP
Mfg Campaign: 49A
Notice Date: Mar 1, 2024
Recall Date: May 11, 2023
Chrysler (fca Us, Llc)
NHTSA Campaign: 23V302000 SAFETY RECALL
26K Vehicles Affected
Recall Date: Apr 27, 2023
Safety Issue:

Chrysler (FCA US, LLC) is recalling certain 2016-2017 Jeep Cherokee vehicles. The power transfer unit (PTU) may become damaged and disengage the transmission and differential, resulting in a loss of drive power or loss of park function.

Potential Risk:
A loss of drive power can increase the risk of a crash. A loss of park function can cause an unintended vehicle rollaway which can increase the risk of a crash or injury.
FREE Recall Solution:
FCA US LLC will notify owners, and dealers will perform a software update, free of charge. Owner notification letters were mailed May 11, 2023. Owners may contact FCA USA LLC customer service at 1-800-853-1403. FCA's number for this recall is 45A. This recall expands previous recall number 20V-343.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Action Required: Contact your local JEEP dealer to schedule your FREE recall repair.
Manufacturer: JEEP
Mfg Campaign: 45A
Notice Date: May 11, 2023
Recall Date: Apr 27, 2023
Chrysler (fca Us Llc)
NHTSA Campaign: 20V343000 SAFETY RECALL
67.2K Vehicles Affected
Recall Date: Jun 11, 2020
Safety Issue:

Chrysler (FCA US LLC) is recalling certain 2014-2017 Jeep Cherokee vehicles equipped with a two-speed Power Transfer Unit (PTU). Relative movement in the Power Transfer Unit (PTU) between the differential input splines and the transmission output shaft may cause some input spline teeth to wear off, which may eventually cause a loss of engagement between the transmission and the differential inside the PTU. If this occurs, power cannot be transferred between the front wheels and the transmission which results in a loss of drive while the vehicle is in motion and a loss of the Park function while stationary.

Potential Risk:
A loss of drive can cause a vehicle crash without prior warning. A loss of the Park function can cause unintended vehicle rollaway which can increase the risk of a crash or injury.
FREE Recall Solution:
FCA US LLC will notify owners, and dealers will perform a software update that will maintain vehicle propulsion by engaging rear wheel drive and prevent rolling in Park by activating the electronic parking brake if a failed input spline occurs. This recall began July 14, 2020. Owners may contact FCA USA LLC customer service at 1-800-853-1403. FCA's number for this recall is W47.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local JEEP dealer to schedule your FREE recall repair.
Manufacturer: JEEP
Mfg Campaign: W47
Notice Date: Jul 14, 2020
Recall Date: Jun 11, 2020
Chrysler (fca Us Llc)
NHTSA Campaign: 18V332000 SAFETY RECALL
4.8M Vehicles Affected
Recall Date: May 17, 2018
Safety Issue:

Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.

Potential Risk:
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
FREE Recall Solution:
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local JEEP dealer to schedule your FREE recall repair.
Manufacturer: JEEP
Mfg Campaign: U49,U59-U65,U68,U73
Notice Date: Jun 4, 2018
Recall Date: May 17, 2018
Chrysler (fca Us Llc)
NHTSA Campaign: 17V824000 SAFETY RECALL
61.8K Vehicles Affected
Recall Date: Dec 21, 2017
Safety Issue:

Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf

Potential Risk:
If the fire extinguisher does not function properly, it can increase the risk of injury in the event of a fire.
FREE Recall Solution:
Chrysler will notify owners instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began February 14, 2018. Owners may contact Chrysler customer service at 1-800-853-1403 or Kidde customer service service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Chrysler's number for this recall is T82.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local JEEP dealer to schedule your FREE recall repair.
Manufacturer: JEEP
Mfg Campaign: T82
Notice Date: Feb 14, 2018
Recall Date: Dec 21, 2017
Chrysler (fca Us Llc)
NHTSA Campaign: 16V590000 SAFETY RECALL
1.8K Vehicles Affected
Recall Date: Aug 10, 2016
Safety Issue:

Chrysler (FCA US LLC) is recalling certain model year 2014-2016 Jeep Cherokee vehicles manufactured July 29, 2013, to February 5, 2016. The seat fasteners on the first or second row seats may not have been tightened to the proper torque specification.

Potential Risk:
Loose fasteners may allow the seats to move, increasing the risk of injury to the seat occupants in the event of a crash.
FREE Recall Solution:
Chrysler will notify owners, and dealers will replace the seats or seat sets, free of charge. The recall is expected to begin during September 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall S63.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local JEEP dealer to schedule your FREE recall repair.
Manufacturer: JEEP
Mfg Campaign: S63
Notice Date: Oct 3, 2016
Recall Date: Aug 10, 2016
Chrysler (fca Us Llc)
NHTSA Campaign: 16V287000 SAFETY RECALL
52 Vehicles Affected
Recall Date: May 11, 2016
Safety Issue:

Chrysler Group LLC (Chrysler) is recalling certain model year 2016 Jeep Cherokee vehicles manufactured September 30, 2015, to October 2, 2015. The left halfshaft may have been incorrectly manufactured causing it to fracture without warning.

Potential Risk:
A fractured halfshaft may disconnect from the drive axle, increasing the risk of a crash.
FREE Recall Solution:
Chrysler will notify owners, and dealers will replace the left halfshaft, free of charge. The recall began on June 30, 2016. Owners may contact Chrysler's customer service at 1-800-853-1403. Chrysler's recall number is S38.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local JEEP dealer to schedule your FREE recall repair.
Manufacturer: JEEP
Mfg Campaign: S38
Notice Date: Jun 30, 2016
Recall Date: May 11, 2016
Chrysler (fca Us Llc)
NHTSA Campaign: 16V284000 SAFETY RECALL
1K Vehicles Affected
Recall Date: May 11, 2016
Safety Issue:

Chrysler Group LLC (Chrysler) is recalling certain model year 2016 Jeep Cherokee vehicles manufactured October 3, 2015, to March 22, 2016. The right halfshaft may have been incorrectly manufactured causing it to fracture without warning.

Potential Risk:
A fractured halfshaft may disconnect from the drive axle, increasing the risk of a crash.
FREE Recall Solution:
Chrysler will notify owners, and dealers will replace the right halfshaft, free of charge. The recall began on June 30, 2016. Owners may contact Chrysler's customer service at 1-800-853-1403. Chrysler's recall number is S39.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local JEEP dealer to schedule your FREE recall repair.
Manufacturer: JEEP
Mfg Campaign: S39
Notice Date: Jun 30, 2016
Recall Date: May 11, 2016
Chrysler (fca Us Llc)
NHTSA Campaign: 15V826000 SAFETY RECALL
32.8K Vehicles Affected
Recall Date: Dec 9, 2015
Safety Issue:

Chrysler (FCA US LLC) is recalling certain model year 2015-2016 Jeep Cherokee vehicles manufactured February 18, 2015, to September 10, 2015 and equipped with the power liftgate option. In the affected vehicles, water may leak into the Power Liftgate Control Module and result in a high resistance short circuit.

Potential Risk:
A short circuit in the module increases the risk of a fire.
FREE Recall Solution:
Chrysler will notify owners, and dealers will inspect the module and connectors for corrosion, replacing the damaged components as necessary. The mastic shield will be removed and the module will be covered with a water shield. These repairs will be performed free of charge. The recall began on February 1, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R67. This recall is superseded by NHTSA recall 23V-338.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local JEEP dealer to schedule your FREE recall repair.
Manufacturer: JEEP
Mfg Campaign: R67
Notice Date: Feb 1, 2016
Recall Date: Dec 9, 2015

Consumer Complaints

1.9K Complaints
Chrysler (fca Us, Llc)
Campaign: 11677471 Other
Jul 31, 2025
Defect Description:

ELECTRICAL SYSTEM

Potential Consequences:

WHEN AT IDLE AT A STOP SIGN OR STOP LIGHT THE PARKING BRAKE WILL ENGAGE. I HAVE TO PUT MY JEEP IN PARK AND THEN TURN THE JEEP OFF AND BACK ON A FEW TIMES TO DISENGAGE THE PARKING BRAKE. THIS HAS OCCURRED MULTIPLE TIMES.

Corrective Action:

WHEN AT IDLE AT A STOP SIGN OR STOP LIGHT THE PARKING BRAKE WILL ENGAGE. I HAVE TO PUT MY JEEP IN PARK AND THEN TURN THE JEEP OFF AND BACK ON A FEW TIMES TO DISENGAGE THE PARKING BRAKE. THIS HAS OCCURRED MULTIPLE TIMES.

Additional Notes:

WHEN AT IDLE AT A STOP SIGN OR STOP LIGHT THE PARKING BRAKE WILL ENGAGE. I HAVE TO PUT MY JEEP IN PARK AND THEN TURN THE JEEP OFF AND BACK ON A FEW TIMES TO DISENGAGE THE PARKING BRAKE. THIS HAS OCCURRED MULTIPLE TIMES.

Manufacturer: JEEP
Mfg Campaign: 11677471
Notice Date: Jul 31, 2025
Recall Date: Jul 31, 2025
Chrysler (fca Us, Llc)
Campaign: 11677471 Other
Jul 31, 2025
Defect Description:

ENGINE

Potential Consequences:

WHEN AT IDLE AT A STOP SIGN OR STOP LIGHT THE PARKING BRAKE WILL ENGAGE. I HAVE TO PUT MY JEEP IN PARK AND THEN TURN THE JEEP OFF AND BACK ON A FEW TIMES TO DISENGAGE THE PARKING BRAKE. THIS HAS OCCURRED MULTIPLE TIMES.

Corrective Action:

WHEN AT IDLE AT A STOP SIGN OR STOP LIGHT THE PARKING BRAKE WILL ENGAGE. I HAVE TO PUT MY JEEP IN PARK AND THEN TURN THE JEEP OFF AND BACK ON A FEW TIMES TO DISENGAGE THE PARKING BRAKE. THIS HAS OCCURRED MULTIPLE TIMES.

Additional Notes:

WHEN AT IDLE AT A STOP SIGN OR STOP LIGHT THE PARKING BRAKE WILL ENGAGE. I HAVE TO PUT MY JEEP IN PARK AND THEN TURN THE JEEP OFF AND BACK ON A FEW TIMES TO DISENGAGE THE PARKING BRAKE. THIS HAS OCCURRED MULTIPLE TIMES.

Manufacturer: JEEP
Mfg Campaign: 11677471
Notice Date: Jul 31, 2025
Recall Date: Jul 31, 2025
Chrysler (fca Us, Llc)
Campaign: 11677471 Other
Jul 31, 2025
Defect Description:

SERVICE BRAKES

Potential Consequences:

WHEN AT IDLE AT A STOP SIGN OR STOP LIGHT THE PARKING BRAKE WILL ENGAGE. I HAVE TO PUT MY JEEP IN PARK AND THEN TURN THE JEEP OFF AND BACK ON A FEW TIMES TO DISENGAGE THE PARKING BRAKE. THIS HAS OCCURRED MULTIPLE TIMES.

Corrective Action:

WHEN AT IDLE AT A STOP SIGN OR STOP LIGHT THE PARKING BRAKE WILL ENGAGE. I HAVE TO PUT MY JEEP IN PARK AND THEN TURN THE JEEP OFF AND BACK ON A FEW TIMES TO DISENGAGE THE PARKING BRAKE. THIS HAS OCCURRED MULTIPLE TIMES.

Additional Notes:

WHEN AT IDLE AT A STOP SIGN OR STOP LIGHT THE PARKING BRAKE WILL ENGAGE. I HAVE TO PUT MY JEEP IN PARK AND THEN TURN THE JEEP OFF AND BACK ON A FEW TIMES TO DISENGAGE THE PARKING BRAKE. THIS HAS OCCURRED MULTIPLE TIMES.

Manufacturer: JEEP
Mfg Campaign: 11677471
Notice Date: Jul 31, 2025
Recall Date: Jul 31, 2025
Chrysler (fca Us, Llc)
Campaign: 11677474 Other
Jul 31, 2025
Defect Description:

UNKNOWN OR OTHER

Potential Consequences:

THE AUTOMATIC START STOP SYSTEM SHOWS FAILED.

Corrective Action:

THE AUTOMATIC START STOP SYSTEM SHOWS FAILED.

Additional Notes:

THE AUTOMATIC START STOP SYSTEM SHOWS FAILED.

Manufacturer: JEEP
Mfg Campaign: 11677474
Notice Date: Jul 31, 2025
Recall Date: Jul 31, 2025
Chrysler (fca Us, Llc)
Campaign: 11677474 Other
Jul 31, 2025
Defect Description:

ELECTRICAL SYSTEM

Potential Consequences:

THE AUTOMATIC START STOP SYSTEM SHOWS FAILED.

Corrective Action:

THE AUTOMATIC START STOP SYSTEM SHOWS FAILED.

Additional Notes:

THE AUTOMATIC START STOP SYSTEM SHOWS FAILED.

Manufacturer: JEEP
Mfg Campaign: 11677474
Notice Date: Jul 31, 2025
Recall Date: Jul 31, 2025
Chrysler (fca Us, Llc)
Campaign: 11677602 Other
Jul 31, 2025
Defect Description:

PARKING BRAKE

Potential Consequences:

TThe contact owns a 2016 Jeep Cherokee. The contact stated while the vehicle was parked, the parking brake switch was released, however the parking brake switch did not release as intended. The contact stated that after several attempts, the parking brake was released. The vehicle was taken to the dealer where it was diagnosed with a failed park brake switch. The contact was informed that the park brake switch needed to be replaced. The vehicle was not repaired. The contact was informed that the parts were on back-order. The manufacturer was not made aware of the failure. The failure mileage was approximately 48,000.

Corrective Action:

TThe contact owns a 2016 Jeep Cherokee. The contact stated while the vehicle was parked, the parking brake switch was released, however the parking brake switch did not release as intended. The contact stated that after several attempts, the parking brake was released. The vehicle was taken to the dealer where it was diagnosed with a failed park brake switch. The contact was informed that the park brake switch needed to be replaced. The vehicle was not repaired. The contact was informed that the parts were on back-order. The manufacturer was not made aware of the failure. The failure mileage was approximately 48,000.

Additional Notes:

TThe contact owns a 2016 Jeep Cherokee. The contact stated while the vehicle was parked, the parking brake switch was released, however the parking brake switch did not release as intended. The contact stated that after several attempts, the parking brake was released. The vehicle was taken to the dealer where it was diagnosed with a failed park brake switch. The contact was informed that the park brake switch needed to be replaced. The vehicle was not repaired. The contact was informed that the parts were on back-order. The manufacturer was not made aware of the failure. The failure mileage was approximately 48,000.

Manufacturer: JEEP
Mfg Campaign: 11677602
Notice Date: Jul 31, 2025
Recall Date: Jul 31, 2025
Chrysler (fca Us, Llc)
Campaign: 11674173 Other
Jul 17, 2025
Defect Description:

UNKNOWN OR OTHER

Potential Consequences:

THE SERVICE SHIFTER LIGHT KEEPS COMING ON, BUT IT GOES OFF SOMETIMES WHEN I RESTART. EVERY TIME I ASK SOMEONE TO CHECK IT OUT, THEY SAY THERE'S NOTHING TO SEE UNLESS IT IS ON. I DON'T WANT THIS TO CAUSE ANY PROBLEMS WITH THE CAR. HOW AM I SUPPOSED TO HAVE IT LOOKED AT WHEN IT IS NOT ON ALL THE TIME. I HAVE A PICTURE OF IT AND I AM STILL REFUSED SERVICE FOR IT.

Corrective Action:

THE SERVICE SHIFTER LIGHT KEEPS COMING ON, BUT IT GOES OFF SOMETIMES WHEN I RESTART. EVERY TIME I ASK SOMEONE TO CHECK IT OUT, THEY SAY THERE'S NOTHING TO SEE UNLESS IT IS ON. I DON'T WANT THIS TO CAUSE ANY PROBLEMS WITH THE CAR. HOW AM I SUPPOSED TO HAVE IT LOOKED AT WHEN IT IS NOT ON ALL THE TIME. I HAVE A PICTURE OF IT AND I AM STILL REFUSED SERVICE FOR IT.

Additional Notes:

THE SERVICE SHIFTER LIGHT KEEPS COMING ON, BUT IT GOES OFF SOMETIMES WHEN I RESTART. EVERY TIME I ASK SOMEONE TO CHECK IT OUT, THEY SAY THERE'S NOTHING TO SEE UNLESS IT IS ON. I DON'T WANT THIS TO CAUSE ANY PROBLEMS WITH THE CAR. HOW AM I SUPPOSED TO HAVE IT LOOKED AT WHEN IT IS NOT ON ALL THE TIME. I HAVE A PICTURE OF IT AND I AM STILL REFUSED SERVICE FOR IT.

Manufacturer: JEEP
Mfg Campaign: 11674173
Notice Date: Jul 17, 2025
Recall Date: Jul 17, 2025
Chrysler (fca Us, Llc)
Campaign: 11673357 Other
Jul 14, 2025
Defect Description:

UNKNOWN OR OTHER

Potential Consequences:

I’ve went to get my car inspected and it shows 1 recall for “IN-USE NOX - CATALYST EFFICIENCY” . There was no warning signs on my dashboard. My car just acts differently and it sounds much louder. My dealership, CarMax can’t repair it for free and charging over $100 for a diagnostic alone.

Corrective Action:

I’ve went to get my car inspected and it shows 1 recall for “IN-USE NOX - CATALYST EFFICIENCY” . There was no warning signs on my dashboard. My car just acts differently and it sounds much louder. My dealership, CarMax can’t repair it for free and charging over $100 for a diagnostic alone.

Additional Notes:

I’ve went to get my car inspected and it shows 1 recall for “IN-USE NOX - CATALYST EFFICIENCY” . There was no warning signs on my dashboard. My car just acts differently and it sounds much louder. My dealership, CarMax can’t repair it for free and charging over $100 for a diagnostic alone.

Manufacturer: JEEP
Mfg Campaign: 11673357
Notice Date: Jul 14, 2025
Recall Date: Jul 14, 2025
Chrysler (fca Us, Llc)
Campaign: 11672275 Other
Jul 9, 2025
Defect Description:

ENGINE

Potential Consequences:

When coming to a stop the auto stop turned the engine totally off. The car had to be shifted into park to restart the engine using the car's starter button. Afterward a message was displayed that the autostop was not available and to get the autostop serviced. The car was brought to the dealer for service of the full engine shutoff when the car came to a stop issue and the service manager stated they could not duplicate the problem. Since then the car engine totally shutoff 5 times when at a full stop and where the car needed to be placed in park and the start button pushed to restart the car. I now manually shutoff the autostop feature before leaving my house to avoid having the car engine fully shut off. The autostop not available message now displays within 2 minutes of starting the car.

Corrective Action:

When coming to a stop the auto stop turned the engine totally off. The car had to be shifted into park to restart the engine using the car's starter button. Afterward a message was displayed that the autostop was not available and to get the autostop serviced. The car was brought to the dealer for service of the full engine shutoff when the car came to a stop issue and the service manager stated they could not duplicate the problem. Since then the car engine totally shutoff 5 times when at a full stop and where the car needed to be placed in park and the start button pushed to restart the car. I now manually shutoff the autostop feature before leaving my house to avoid having the car engine fully shut off. The autostop not available message now displays within 2 minutes of starting the car.

Additional Notes:

When coming to a stop the auto stop turned the engine totally off. The car had to be shifted into park to restart the engine using the car's starter button. Afterward a message was displayed that the autostop was not available and to get the autostop serviced. The car was brought to the dealer for service of the full engine shutoff when the car came to a stop issue and the service manager stated they could not duplicate the problem. Since then the car engine totally shutoff 5 times when at a full stop and where the car needed to be placed in park and the start button pushed to restart the car. I now manually shutoff the autostop feature before leaving my house to avoid having the car engine fully shut off. The autostop not available message now displays within 2 minutes of starting the car.

Manufacturer: JEEP
Mfg Campaign: 11672275
Notice Date: Jul 9, 2025
Recall Date: Jul 9, 2025
Chrysler (fca Us, Llc)
Campaign: 11671565 Other
Jul 7, 2025
Defect Description:

POWER TRAIN

Potential Consequences:

On [XXX] my Jeep started making a grinding noise near the rear axle. Initially, thinking something had broken when I had hit a pot hole earlier that evening. We parked the car at a garage and the next day inspected it and said it sounded like the rear differential may be effected, advising it should be safe to drive in “sport” mode. I drove it to Blueridge Chrysler Jeep in Abingdon VA where I informed them I had discovered a Recall 45A on the Jeep, they kept the Jeep and called me in a few days saying it was only for an “software update” and it was fixed. Om [XXX], I drove my Jeep and upon getting less than a mile down the road it sounded like the backend was dragging. They called a tow truck & took it back to the garage & now with the MOPAR Extended warranty they would have to replace the PTU. It was part of the initial recall and it could affect the PTU and the RDM (rear differential). This part took months to be delivered and during that time I had to rent and borrow a car to get back and forth from work for over two months. In May, the service dept. called saying the Jeep was still making the dragging noise and may be the transmission or the Rear Differential, but they’re still looking into it. In June, after re-working the PTU, Blueridge has determined it is the Rear Differential that now needs replaced and when I asked about it all being a part of the MOPAR extended warranty and they told me I needed to call Chrysler Customer Care. I followed up and called and spoke to several people advising that the dealership would have to call MOPAR warranty. Today, 7/7/25, I spoke with Blueridge again and they are saying the Recall was only for an update. I referred to the details of the initial 45A recall that specifically says that if the update is not complete, it would lead to problems with the PTU & the rear differential. My stance is that MOPAR warranty should cover both the PTU and the Rear Differential under Both recalls the 45A and 20V343000. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FO

Corrective Action:

On [XXX] my Jeep started making a grinding noise near the rear axle. Initially, thinking something had broken when I had hit a pot hole earlier that evening. We parked the car at a garage and the next day inspected it and said it sounded like the rear differential may be effected, advising it should be safe to drive in “sport” mode. I drove it to Blueridge Chrysler Jeep in Abingdon VA where I informed them I had discovered a Recall 45A on the Jeep, they kept the Jeep and called me in a few days saying it was only for an “software update” and it was fixed. Om [XXX], I drove my Jeep and upon getting less than a mile down the road it sounded like the backend was dragging. They called a tow truck & took it back to the garage & now with the MOPAR Extended warranty they would have to replace the PTU. It was part of the initial recall and it could affect the PTU and the RDM (rear differential). This part took months to be delivered and during that time I had to rent and borrow a car to get back and forth from work for over two months. In May, the service dept. called saying the Jeep was still making the dragging noise and may be the transmission or the Rear Differential, but they’re still looking into it. In June, after re-working the PTU, Blueridge has determined it is the Rear Differential that now needs replaced and when I asked about it all being a part of the MOPAR extended warranty and they told me I needed to call Chrysler Customer Care. I followed up and called and spoke to several people advising that the dealership would have to call MOPAR warranty. Today, 7/7/25, I spoke with Blueridge again and they are saying the Recall was only for an update. I referred to the details of the initial 45A recall that specifically says that if the update is not complete, it would lead to problems with the PTU & the rear differential. My stance is that MOPAR warranty should cover both the PTU and the Rear Differential under Both recalls the 45A and 20V343000. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FO

Additional Notes:

On [XXX] my Jeep started making a grinding noise near the rear axle. Initially, thinking something had broken when I had hit a pot hole earlier that evening. We parked the car at a garage and the next day inspected it and said it sounded like the rear differential may be effected, advising it should be safe to drive in “sport” mode. I drove it to Blueridge Chrysler Jeep in Abingdon VA where I informed them I had discovered a Recall 45A on the Jeep, they kept the Jeep and called me in a few days saying it was only for an “software update” and it was fixed. Om [XXX], I drove my Jeep and upon getting less than a mile down the road it sounded like the backend was dragging. They called a tow truck & took it back to the garage & now with the MOPAR Extended warranty they would have to replace the PTU. It was part of the initial recall and it could affect the PTU and the RDM (rear differential). This part took months to be delivered and during that time I had to rent and borrow a car to get back and forth from work for over two months. In May, the service dept. called saying the Jeep was still making the dragging noise and may be the transmission or the Rear Differential, but they’re still looking into it. In June, after re-working the PTU, Blueridge has determined it is the Rear Differential that now needs replaced and when I asked about it all being a part of the MOPAR extended warranty and they told me I needed to call Chrysler Customer Care. I followed up and called and spoke to several people advising that the dealership would have to call MOPAR warranty. Today, 7/7/25, I spoke with Blueridge again and they are saying the Recall was only for an update. I referred to the details of the initial 45A recall that specifically says that if the update is not complete, it would lead to problems with the PTU & the rear differential. My stance is that MOPAR warranty should cover both the PTU and the Rear Differential under Both recalls the 45A and 20V343000. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FO

Manufacturer: JEEP
Mfg Campaign: 11671565
Notice Date: Jul 7, 2025
Recall Date: Jul 7, 2025
Chrysler (fca Us, Llc)
Campaign: 11671565 Other
Jul 7, 2025
Defect Description:

UNKNOWN OR OTHER

Potential Consequences:

On [XXX] my Jeep started making a grinding noise near the rear axle. Initially, thinking something had broken when I had hit a pot hole earlier that evening. We parked the car at a garage and the next day inspected it and said it sounded like the rear differential may be effected, advising it should be safe to drive in “sport” mode. I drove it to Blueridge Chrysler Jeep in Abingdon VA where I informed them I had discovered a Recall 45A on the Jeep, they kept the Jeep and called me in a few days saying it was only for an “software update” and it was fixed. Om [XXX], I drove my Jeep and upon getting less than a mile down the road it sounded like the backend was dragging. They called a tow truck & took it back to the garage & now with the MOPAR Extended warranty they would have to replace the PTU. It was part of the initial recall and it could affect the PTU and the RDM (rear differential). This part took months to be delivered and during that time I had to rent and borrow a car to get back and forth from work for over two months. In May, the service dept. called saying the Jeep was still making the dragging noise and may be the transmission or the Rear Differential, but they’re still looking into it. In June, after re-working the PTU, Blueridge has determined it is the Rear Differential that now needs replaced and when I asked about it all being a part of the MOPAR extended warranty and they told me I needed to call Chrysler Customer Care. I followed up and called and spoke to several people advising that the dealership would have to call MOPAR warranty. Today, 7/7/25, I spoke with Blueridge again and they are saying the Recall was only for an update. I referred to the details of the initial 45A recall that specifically says that if the update is not complete, it would lead to problems with the PTU & the rear differential. My stance is that MOPAR warranty should cover both the PTU and the Rear Differential under Both recalls the 45A and 20V343000. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FO

Corrective Action:

On [XXX] my Jeep started making a grinding noise near the rear axle. Initially, thinking something had broken when I had hit a pot hole earlier that evening. We parked the car at a garage and the next day inspected it and said it sounded like the rear differential may be effected, advising it should be safe to drive in “sport” mode. I drove it to Blueridge Chrysler Jeep in Abingdon VA where I informed them I had discovered a Recall 45A on the Jeep, they kept the Jeep and called me in a few days saying it was only for an “software update” and it was fixed. Om [XXX], I drove my Jeep and upon getting less than a mile down the road it sounded like the backend was dragging. They called a tow truck & took it back to the garage & now with the MOPAR Extended warranty they would have to replace the PTU. It was part of the initial recall and it could affect the PTU and the RDM (rear differential). This part took months to be delivered and during that time I had to rent and borrow a car to get back and forth from work for over two months. In May, the service dept. called saying the Jeep was still making the dragging noise and may be the transmission or the Rear Differential, but they’re still looking into it. In June, after re-working the PTU, Blueridge has determined it is the Rear Differential that now needs replaced and when I asked about it all being a part of the MOPAR extended warranty and they told me I needed to call Chrysler Customer Care. I followed up and called and spoke to several people advising that the dealership would have to call MOPAR warranty. Today, 7/7/25, I spoke with Blueridge again and they are saying the Recall was only for an update. I referred to the details of the initial 45A recall that specifically says that if the update is not complete, it would lead to problems with the PTU & the rear differential. My stance is that MOPAR warranty should cover both the PTU and the Rear Differential under Both recalls the 45A and 20V343000. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FO

Additional Notes:

On [XXX] my Jeep started making a grinding noise near the rear axle. Initially, thinking something had broken when I had hit a pot hole earlier that evening. We parked the car at a garage and the next day inspected it and said it sounded like the rear differential may be effected, advising it should be safe to drive in “sport” mode. I drove it to Blueridge Chrysler Jeep in Abingdon VA where I informed them I had discovered a Recall 45A on the Jeep, they kept the Jeep and called me in a few days saying it was only for an “software update” and it was fixed. Om [XXX], I drove my Jeep and upon getting less than a mile down the road it sounded like the backend was dragging. They called a tow truck & took it back to the garage & now with the MOPAR Extended warranty they would have to replace the PTU. It was part of the initial recall and it could affect the PTU and the RDM (rear differential). This part took months to be delivered and during that time I had to rent and borrow a car to get back and forth from work for over two months. In May, the service dept. called saying the Jeep was still making the dragging noise and may be the transmission or the Rear Differential, but they’re still looking into it. In June, after re-working the PTU, Blueridge has determined it is the Rear Differential that now needs replaced and when I asked about it all being a part of the MOPAR extended warranty and they told me I needed to call Chrysler Customer Care. I followed up and called and spoke to several people advising that the dealership would have to call MOPAR warranty. Today, 7/7/25, I spoke with Blueridge again and they are saying the Recall was only for an update. I referred to the details of the initial 45A recall that specifically says that if the update is not complete, it would lead to problems with the PTU & the rear differential. My stance is that MOPAR warranty should cover both the PTU and the Rear Differential under Both recalls the 45A and 20V343000. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FO

Manufacturer: JEEP
Mfg Campaign: 11671565
Notice Date: Jul 7, 2025
Recall Date: Jul 7, 2025
Chrysler (fca Us, Llc)
Campaign: 11671254 Other
Jul 4, 2025
Defect Description:

ELECTRICAL SYSTEM

Potential Consequences:

Went to go to the grocery store and the Electronic Park Brake was engaged. Had it reset, went to the grocery store and it was re-engaged. Had it towed to dealer, upon diagnosis, corrosion was found at EPB module and connector pin. Declined repair and had it towed back home due to dealership quoting almost three thousand dollars for parts and repair. Upon later research, found that there is a known issue with water intrusion in this area that caused this and that there is a class action lawsuit due to almost 1.3 million vehicles affected by this and has been known about for almost 5 years. Dealership claims sunroof does leak but there has never been evidence of a leak from that area.

Corrective Action:

Went to go to the grocery store and the Electronic Park Brake was engaged. Had it reset, went to the grocery store and it was re-engaged. Had it towed to dealer, upon diagnosis, corrosion was found at EPB module and connector pin. Declined repair and had it towed back home due to dealership quoting almost three thousand dollars for parts and repair. Upon later research, found that there is a known issue with water intrusion in this area that caused this and that there is a class action lawsuit due to almost 1.3 million vehicles affected by this and has been known about for almost 5 years. Dealership claims sunroof does leak but there has never been evidence of a leak from that area.

Additional Notes:

Went to go to the grocery store and the Electronic Park Brake was engaged. Had it reset, went to the grocery store and it was re-engaged. Had it towed to dealer, upon diagnosis, corrosion was found at EPB module and connector pin. Declined repair and had it towed back home due to dealership quoting almost three thousand dollars for parts and repair. Upon later research, found that there is a known issue with water intrusion in this area that caused this and that there is a class action lawsuit due to almost 1.3 million vehicles affected by this and has been known about for almost 5 years. Dealership claims sunroof does leak but there has never been evidence of a leak from that area.

Manufacturer: JEEP
Mfg Campaign: 11671254
Notice Date: Jul 4, 2025
Recall Date: Jul 4, 2025
Chrysler (fca Us, Llc)
Campaign: 11671254 Other
Jul 4, 2025
Defect Description:

SERVICE BRAKES

Potential Consequences:

Went to go to the grocery store and the Electronic Park Brake was engaged. Had it reset, went to the grocery store and it was re-engaged. Had it towed to dealer, upon diagnosis, corrosion was found at EPB module and connector pin. Declined repair and had it towed back home due to dealership quoting almost three thousand dollars for parts and repair. Upon later research, found that there is a known issue with water intrusion in this area that caused this and that there is a class action lawsuit due to almost 1.3 million vehicles affected by this and has been known about for almost 5 years. Dealership claims sunroof does leak but there has never been evidence of a leak from that area.

Corrective Action:

Went to go to the grocery store and the Electronic Park Brake was engaged. Had it reset, went to the grocery store and it was re-engaged. Had it towed to dealer, upon diagnosis, corrosion was found at EPB module and connector pin. Declined repair and had it towed back home due to dealership quoting almost three thousand dollars for parts and repair. Upon later research, found that there is a known issue with water intrusion in this area that caused this and that there is a class action lawsuit due to almost 1.3 million vehicles affected by this and has been known about for almost 5 years. Dealership claims sunroof does leak but there has never been evidence of a leak from that area.

Additional Notes:

Went to go to the grocery store and the Electronic Park Brake was engaged. Had it reset, went to the grocery store and it was re-engaged. Had it towed to dealer, upon diagnosis, corrosion was found at EPB module and connector pin. Declined repair and had it towed back home due to dealership quoting almost three thousand dollars for parts and repair. Upon later research, found that there is a known issue with water intrusion in this area that caused this and that there is a class action lawsuit due to almost 1.3 million vehicles affected by this and has been known about for almost 5 years. Dealership claims sunroof does leak but there has never been evidence of a leak from that area.

Manufacturer: JEEP
Mfg Campaign: 11671254
Notice Date: Jul 4, 2025
Recall Date: Jul 4, 2025
Chrysler (fca Us, Llc)
Campaign: 11670288 Other
Jun 30, 2025
Defect Description:

POWER TRAIN

Potential Consequences:

Service four-wheel-drive light has illuminated and dealership recommends to replace PTU system

Corrective Action:

Service four-wheel-drive light has illuminated and dealership recommends to replace PTU system

Additional Notes:

Service four-wheel-drive light has illuminated and dealership recommends to replace PTU system

Manufacturer: JEEP
Mfg Campaign: 11670288
Notice Date: Jun 30, 2025
Recall Date: Jun 30, 2025
Chrysler (fca Us, Llc)
Campaign: 11670370 Other
Jun 30, 2025
Defect Description:

FIRERELATED

Potential Consequences:

The contact owned a 2016 Jeep Cherokee. The contact stated that around 5AM, when parked on the driveway the day before in the evening, the contact's wife heard abnormal noise from a window and discovered the vehicle had caught on fire. As a result of the fire, two other vehicles and the contact's residence were damaged. The vehicle was unoccupied during the fire. A fire inspector informed that the fire was an electrical one near the battery and fuse panel. The fire was extinguished by the fire department with water and foam. A fire department report was filed. A police report was not filed. The vehicle was destroyed. The local dealer was not contacted. The manufacturer was not notified of the failure. The approximate failure mileage was 133,000.

Corrective Action:

The contact owned a 2016 Jeep Cherokee. The contact stated that around 5AM, when parked on the driveway the day before in the evening, the contact's wife heard abnormal noise from a window and discovered the vehicle had caught on fire. As a result of the fire, two other vehicles and the contact's residence were damaged. The vehicle was unoccupied during the fire. A fire inspector informed that the fire was an electrical one near the battery and fuse panel. The fire was extinguished by the fire department with water and foam. A fire department report was filed. A police report was not filed. The vehicle was destroyed. The local dealer was not contacted. The manufacturer was not notified of the failure. The approximate failure mileage was 133,000.

Additional Notes:

The contact owned a 2016 Jeep Cherokee. The contact stated that around 5AM, when parked on the driveway the day before in the evening, the contact's wife heard abnormal noise from a window and discovered the vehicle had caught on fire. As a result of the fire, two other vehicles and the contact's residence were damaged. The vehicle was unoccupied during the fire. A fire inspector informed that the fire was an electrical one near the battery and fuse panel. The fire was extinguished by the fire department with water and foam. A fire department report was filed. A police report was not filed. The vehicle was destroyed. The local dealer was not contacted. The manufacturer was not notified of the failure. The approximate failure mileage was 133,000.

Manufacturer: JEEP
Mfg Campaign: 11670370
Notice Date: Jun 30, 2025
Recall Date: Jun 30, 2025
Chrysler (fca Us, Llc)
Campaign: 11669215 Other
Jun 25, 2025
Defect Description:

POWER TRAIN

Potential Consequences:

The contact owns a 2016 Jeep Cherokee. The contact stated while driving at an undisclosed speed, the transmission experienced a hard shift while shifting from first gear to second gear. The contact stated that the vehicle felt like it had been rear-ended while shifting into 2nd gear. There was no warning light illuminated. The contact stated that the failure recurred intermittently. The vehicle was taken to the dealer to be diagnosed, but the cause of the failure could not be determined. The vehicle was not diagnosed or repaired. The contact related the failure to NHTSA Campaign Number: 23V302000 (Power Train); however, the VIN was not included. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 100,000.

Corrective Action:

The contact owns a 2016 Jeep Cherokee. The contact stated while driving at an undisclosed speed, the transmission experienced a hard shift while shifting from first gear to second gear. The contact stated that the vehicle felt like it had been rear-ended while shifting into 2nd gear. There was no warning light illuminated. The contact stated that the failure recurred intermittently. The vehicle was taken to the dealer to be diagnosed, but the cause of the failure could not be determined. The vehicle was not diagnosed or repaired. The contact related the failure to NHTSA Campaign Number: 23V302000 (Power Train); however, the VIN was not included. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 100,000.

Additional Notes:

The contact owns a 2016 Jeep Cherokee. The contact stated while driving at an undisclosed speed, the transmission experienced a hard shift while shifting from first gear to second gear. The contact stated that the vehicle felt like it had been rear-ended while shifting into 2nd gear. There was no warning light illuminated. The contact stated that the failure recurred intermittently. The vehicle was taken to the dealer to be diagnosed, but the cause of the failure could not be determined. The vehicle was not diagnosed or repaired. The contact related the failure to NHTSA Campaign Number: 23V302000 (Power Train); however, the VIN was not included. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 100,000.

Manufacturer: JEEP
Mfg Campaign: 11669215
Notice Date: Jun 25, 2025
Recall Date: Jun 25, 2025
Chrysler (fca Us, Llc)
Campaign: 11666456 Other
Jun 12, 2025
Defect Description:

POWER TRAIN

Potential Consequences:

After buying the car from a used dealer, within 1,000 miles the car began grinding in slow accelerated turns. It has been diagnosed as the PTU which has many recalls before and after this particular D4 part. With all of the recalls and extended warranty adjustments for this part, why would mine not be covered? This was to be safe reliable car for my teenagers to drive, now that is no longer the case. Very disappointing

Corrective Action:

After buying the car from a used dealer, within 1,000 miles the car began grinding in slow accelerated turns. It has been diagnosed as the PTU which has many recalls before and after this particular D4 part. With all of the recalls and extended warranty adjustments for this part, why would mine not be covered? This was to be safe reliable car for my teenagers to drive, now that is no longer the case. Very disappointing

Additional Notes:

After buying the car from a used dealer, within 1,000 miles the car began grinding in slow accelerated turns. It has been diagnosed as the PTU which has many recalls before and after this particular D4 part. With all of the recalls and extended warranty adjustments for this part, why would mine not be covered? This was to be safe reliable car for my teenagers to drive, now that is no longer the case. Very disappointing

Manufacturer: JEEP
Mfg Campaign: 11666456
Notice Date: Jun 12, 2025
Recall Date: Jun 12, 2025
Chrysler (fca Us, Llc)
Campaign: 11666298 Other
Jun 11, 2025
Defect Description:

ENGINE

Potential Consequences:

Component: Power Transfer Unit (PTU) [XXX] , but my VIN is not included. The power transfer unit has failed. This appears to be a manufacturing defect identical to those listed under the recall. I am requesting immediate inclusion and repair under the recall provisions.”2. Contact Jeep (Stellantis) INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Corrective Action:

Component: Power Transfer Unit (PTU) [XXX] , but my VIN is not included. The power transfer unit has failed. This appears to be a manufacturing defect identical to those listed under the recall. I am requesting immediate inclusion and repair under the recall provisions.”2. Contact Jeep (Stellantis) INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Additional Notes:

Component: Power Transfer Unit (PTU) [XXX] , but my VIN is not included. The power transfer unit has failed. This appears to be a manufacturing defect identical to those listed under the recall. I am requesting immediate inclusion and repair under the recall provisions.”2. Contact Jeep (Stellantis) INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Manufacturer: JEEP
Mfg Campaign: 11666298
Notice Date: Jun 11, 2025
Recall Date: Jun 11, 2025
Chrysler (fca Us, Llc)
Campaign: 11666298 Other
Jun 11, 2025
Defect Description:

ELECTRICAL SYSTEM

Potential Consequences:

Component: Power Transfer Unit (PTU) [XXX] , but my VIN is not included. The power transfer unit has failed. This appears to be a manufacturing defect identical to those listed under the recall. I am requesting immediate inclusion and repair under the recall provisions.”2. Contact Jeep (Stellantis) INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Corrective Action:

Component: Power Transfer Unit (PTU) [XXX] , but my VIN is not included. The power transfer unit has failed. This appears to be a manufacturing defect identical to those listed under the recall. I am requesting immediate inclusion and repair under the recall provisions.”2. Contact Jeep (Stellantis) INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Additional Notes:

Component: Power Transfer Unit (PTU) [XXX] , but my VIN is not included. The power transfer unit has failed. This appears to be a manufacturing defect identical to those listed under the recall. I am requesting immediate inclusion and repair under the recall provisions.”2. Contact Jeep (Stellantis) INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Manufacturer: JEEP
Mfg Campaign: 11666298
Notice Date: Jun 11, 2025
Recall Date: Jun 11, 2025
Chrysler (fca Us, Llc)
Campaign: 11665828 Other
Jun 9, 2025
Defect Description:

POWER TRAIN

Potential Consequences:

What component or system failed or malfunctioned, and is it available for inspection upon request? A.)Transmission has been 'stuck in 2WD' since I bought it (I was unaware of the DT issue during purchase from Boktor Motors in Las Vegas, NV). I have tried to contact dealership with no response and a blocked phone number. Car has been towed 120 miles to Wolfchase CDJ in Bartlett, TN and is being diagnosed. [In ref: NHTSA campaign number: 25V011) Power Transfer Unit(PTU)] How was your safety or the safety of others put at risk? A.) I was on my way from Lakeland, TN to Chattanooga for summer vacation with my children and we were on a highway with a small shoulder and 2 lanes. We were able to pull to the side of the road and slowly make our way to the rest stop, Has the problem been reproduced or confirmed by a dealer or independent service center? A.) It is currently at Wolfchase CDJ in Bartlett, TN for full diagnosis. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? A.) Not yet. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? A.) 'Service 4WD' was on at the dealership when I test drove it, but the owner, Mina Boktor, assured me that it was because they replaced the battery. He also wrote on the warranty page of my purchase paperwork that he would fix any repairs associated with the 4WD light if it was delivered to Tennessee with the same code. Boktor Motors associates refused to answer my calls and nobody ever returned my calls or emails. About 6 months later, my shifter started lighting up all red lights with the warning 'service shifter' in the notification screen.

Corrective Action:

What component or system failed or malfunctioned, and is it available for inspection upon request? A.)Transmission has been 'stuck in 2WD' since I bought it (I was unaware of the DT issue during purchase from Boktor Motors in Las Vegas, NV). I have tried to contact dealership with no response and a blocked phone number. Car has been towed 120 miles to Wolfchase CDJ in Bartlett, TN and is being diagnosed. [In ref: NHTSA campaign number: 25V011) Power Transfer Unit(PTU)] How was your safety or the safety of others put at risk? A.) I was on my way from Lakeland, TN to Chattanooga for summer vacation with my children and we were on a highway with a small shoulder and 2 lanes. We were able to pull to the side of the road and slowly make our way to the rest stop, Has the problem been reproduced or confirmed by a dealer or independent service center? A.) It is currently at Wolfchase CDJ in Bartlett, TN for full diagnosis. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? A.) Not yet. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? A.) 'Service 4WD' was on at the dealership when I test drove it, but the owner, Mina Boktor, assured me that it was because they replaced the battery. He also wrote on the warranty page of my purchase paperwork that he would fix any repairs associated with the 4WD light if it was delivered to Tennessee with the same code. Boktor Motors associates refused to answer my calls and nobody ever returned my calls or emails. About 6 months later, my shifter started lighting up all red lights with the warning 'service shifter' in the notification screen.

Additional Notes:

What component or system failed or malfunctioned, and is it available for inspection upon request? A.)Transmission has been 'stuck in 2WD' since I bought it (I was unaware of the DT issue during purchase from Boktor Motors in Las Vegas, NV). I have tried to contact dealership with no response and a blocked phone number. Car has been towed 120 miles to Wolfchase CDJ in Bartlett, TN and is being diagnosed. [In ref: NHTSA campaign number: 25V011) Power Transfer Unit(PTU)] How was your safety or the safety of others put at risk? A.) I was on my way from Lakeland, TN to Chattanooga for summer vacation with my children and we were on a highway with a small shoulder and 2 lanes. We were able to pull to the side of the road and slowly make our way to the rest stop, Has the problem been reproduced or confirmed by a dealer or independent service center? A.) It is currently at Wolfchase CDJ in Bartlett, TN for full diagnosis. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? A.) Not yet. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? A.) 'Service 4WD' was on at the dealership when I test drove it, but the owner, Mina Boktor, assured me that it was because they replaced the battery. He also wrote on the warranty page of my purchase paperwork that he would fix any repairs associated with the 4WD light if it was delivered to Tennessee with the same code. Boktor Motors associates refused to answer my calls and nobody ever returned my calls or emails. About 6 months later, my shifter started lighting up all red lights with the warning 'service shifter' in the notification screen.

Manufacturer: JEEP
Mfg Campaign: 11665828
Notice Date: Jun 9, 2025
Recall Date: Jun 9, 2025

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