INTERNATIONAL HV 2020

Complete listing of complaints and recalls for this vehicle

1
Complaints
10
Recalls

Complaints & Recalls

1 Complaints 10 Recalls

Official Safety Recalls - Important!

10 Recalls

These are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.

Navistar, Inc.
NHTSA Campaign: 23V119000 SAFETY RECALL
4.2K Vehicles Affected
Recall Date: Feb 23, 2023
Safety Issue:

Navistar, Inc. (Navistar) is recalling certain 2018-2021 International HV, 2019-2021 International RH, 2019-2022 International MV, and 2022 International HX vehicles. A software error in the Body Control Module (BCM) may allow the vehicle to overcome the park brake during power-take-off (PTO) operation.

Potential Risk:
A parking brake that does not hold can allow the vehicle to move unexpectedly and increase the risk of a crash or injury.
FREE Recall Solution:
Dealers will update the BCM software, free of charge. Owner notification letters are expected to be mailed April 24, 2023. Owners may contact Navistar's customer service at 1-800-448-7825. Navistar's number for this recall is 23503.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Action Required: Contact your local INTERNATIONAL dealer to schedule your FREE recall repair.
Manufacturer: INTERNATIONAL
Mfg Campaign: 23503
Notice Date: Apr 5, 2023
Recall Date: Feb 23, 2023
Navistar, Inc.
NHTSA Campaign: 22V691000 SAFETY RECALL
7.9K Vehicles Affected
Recall Date: Sep 15, 2022
Safety Issue:

Navistar, Inc. (Navistar) is recalling certain 2018-2021 International HV, 2018-2020 International HX, 2018-2021 International LT and International RH vehicles. The connecting rod wrist pin may crack, resulting in connecting rod failure.

Potential Risk:
Connecting rod failure can cause an engine shutdown, increasing the risk of a crash.
FREE Recall Solution:
Dealers will install new knock detection software to warn the driver prior to engine connecting rod failure, and replace connecting rods as necessary, free of charge. Owner notification letters were mailed February 24, 2023. Owners may contact Navistar's customer service at 1-800-448-7825. Navistar's number for this recall is 22518.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Action Required: Contact your local INTERNATIONAL dealer to schedule your FREE recall repair.
Manufacturer: INTERNATIONAL
Mfg Campaign: 22518
Notice Date: Nov 14, 2022
Recall Date: Sep 15, 2022
Navistar, Inc.
NHTSA Campaign: 21V366000 SAFETY RECALL
1.8K Vehicles Affected
Recall Date: May 19, 2021
Safety Issue:

Navistar, Inc. (Navistar) is recalling certain 2018-2019 International WorkStar, International DuraStar, 2019-2021 International HV, International MV, and IC Bus RE Commercial Bus vehicles. The sealing washer may not seat correctly in the pilot bore holes, allowing the high pressure fuel rail assembly to leak.

Potential Risk:
A fuel leak in the presence of an ignition source increases the risk of a fire.
FREE Recall Solution:
Dealers will inspect the rail threads, and replace the rail as necessary, free of charge. Owner notification letters were mailed on June 21, 2021. Owners may contact Navistar customer service at 1-800-448-7825.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local INTERNATIONAL dealer to schedule your FREE recall repair.
Manufacturer: INTERNATIONAL
Mfg Campaign: None
Notice Date: Jun 21, 2021
Recall Date: May 19, 2021
Navistar, Inc.
NHTSA Campaign: 20V810000 SAFETY RECALL
17.2K Vehicles Affected
Recall Date: Dec 23, 2020
Safety Issue:

Navistar, Inc. (Navistar) is recalling certain 2019-2021 International MV, 2020-2021 International HV, 2014-2020 International DuraStar and 2015-2018 International WorkStar vehicles. When the parking brake is applied and the automatic transmission is still in the drive or reverse position and the stationary PTO switch is engaged by the operator, the engine may rev and overcome the parking brake's ability to keep the vehicle from moving.

Potential Risk:
Unexpected Vehicle movement can increase the risk of a crash or injury.
FREE Recall Solution:
Navistar will notify owners, and dealers will update the parameters in the Cummins ECM for feature codes 12VXT or 12VXU that enables the PTO neutral interlock, free of charge. The recall began February 17, 2021. Owners may contact Navistar customer service at 1-800-448-7825. Navistar's number for this recall is 20510.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local INTERNATIONAL dealer to schedule your FREE recall repair.
Manufacturer: INTERNATIONAL
Mfg Campaign: 20510
Notice Date: Feb 17, 2021
Recall Date: Dec 23, 2020
Navistar, Inc.
NHTSA Campaign: 20V219000 SAFETY RECALL
27.4K Vehicles Affected
Recall Date: Apr 17, 2020
Safety Issue:

Navistar, Inc. (Navistar) is recalling certain 2017-2020 International WorkStar and International DuraStar, 2018-2019 IC 1300 FBC Commercial and IC HC Commercial, 2018-2021 IC CE Commercial, International MV and International HV, and 2019-2021 IC TC Commercial buses with Cummins B6.7 diesel engines with a fuel module option number FS90301 or FS90453. The electric fuel heater within the fuel module may overheat and cause plastic in the fuel heater to melt and potentially catch fire. It may also lead to engine stalling.

Potential Risk:
A fire increases the risk of injury. An engine stall can increase the risk of a crash.
FREE Recall Solution:
Cummins will notify the affected Navistar customers and dealers will disable the fuel heater by either installing a plug in place of the heater or otherwise rendering the fuel heater inoperable and removing the fuse supplying electrical power to the fuel heater and installing a cover over the wire harness connector, free of charge. The recall began May 28, 2020. Owners may contact Cummins customer service at 1-800-286-6467.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local INTERNATIONAL dealer to schedule your FREE recall repair.
Manufacturer: INTERNATIONAL
Mfg Campaign: None
Notice Date: May 28, 2020
Recall Date: Apr 17, 2020
Navistar, Inc.
NHTSA Campaign: 19V841000 SAFETY RECALL
12.5K Vehicles Affected
Recall Date: Nov 21, 2019
Safety Issue:

Navistar, Inc. (Navistar) is recalling certain 2019-2020 International MV and HV, 2018-2020 Workstar, and 2018-2019 Durastar vehicles equipped with feature codes 12VXT and 12VXU. With the parking brake applied and the automatic transmission in the 'Drive' or 'Reverse' position, when the stationary PTO switch is engaged by the operator, the engine RPM will ramp up and may overcome the parking brake's ability to hold the vehicle.

Potential Risk:
Unintended vehicle movement increases the risk of a crash.
FREE Recall Solution:
Navistar will notify owners, and dealers will update the Engine Control Module to enable the PTO neutral interlock, free of charge. The recall began January 16, 2020. Owners may contact Navistar customer service at 1-800-448-7825. Navistar's number for this recall is 19518.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local INTERNATIONAL dealer to schedule your FREE recall repair.
Manufacturer: INTERNATIONAL
Mfg Campaign: 19518
Notice Date: Jan 16, 2020
Recall Date: Nov 21, 2019
Navistar, Inc.
NHTSA Campaign: 19V838000 SAFETY RECALL
3 Vehicles Affected
Recall Date: Nov 21, 2019
Safety Issue:

Navistar, Inc. (Navistar) is recalling certain 2020 International HV 6X4 vehicles. The vehicles were built with a non-Quick Release Modulator Valve (NQRMV) instead of a Quick Release Modulator Valve (QRMV), which may affect the brake release time. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 121, "Air Brake Systems."

Potential Risk:
A longer time required to exhaust the brake chambers could increase the risk of a brake or tire fire.
FREE Recall Solution:
Navistar will notify owners, and dealers will replace the NQRMV with a QRMV, free of charge. The recall began January 9, 2020. Owners may contact Navistar customer service at 1-800-448-7825. Navistar's number for this recall is 19519.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local INTERNATIONAL dealer to schedule your FREE recall repair.
Manufacturer: INTERNATIONAL
Mfg Campaign: 19519
Notice Date: Jan 9, 2020
Recall Date: Nov 21, 2019
Navistar, Inc.
NHTSA Campaign: 19V422000 SAFETY RECALL
209 Vehicles Affected
Recall Date: Jun 6, 2019
Safety Issue:

Navistar, Inc. (Navistar) is recalling certain 2020 International HV Severe Service Diesel Trucks. The steer axle hubs may be insufficiently lubricated or not lubricated at all, which may result in wheel bearing damage.

Potential Risk:
Lack of lubrication may result in a wheel separating from the front axle spindle, increasing the risk of crash.
FREE Recall Solution:
Navistar has notified owners, and dealers will inspect the steer axle wheel hubs for the proper fluid level and repair any damaged components, free of charge. The recall began June 14, 2019. Owners may contact Navistar customer service at 1-800-448-7825. Navistar's number for this recall is 19509.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local INTERNATIONAL dealer to schedule your FREE recall repair.
Manufacturer: INTERNATIONAL
Mfg Campaign: 19509
Notice Date: Jun 14, 2019
Recall Date: Jun 6, 2019
Navistar, Inc.
NHTSA Campaign: 19V216000 SAFETY RECALL
23.1K Vehicles Affected
Recall Date: Mar 20, 2019
Safety Issue:

Navistar, Inc. (Navistar) is recalling certain 2017-2020 International DuraStar and WorkStar, 2018-2020 IC Bus CECB, International HV and MV, 2018-2019 IC Bus 1300 FBC and HCCB, and 2019-2020 IC Bus TCCB vehicles equipped with Cummins B6.7 diesel engines with fuel module option number FS90301 or FS90453. The electric fuel heater within the fuel module may overheat and cause plastic in the fuel heater to melt and potentially catch fire. It may also lead to engine stalling.

Potential Risk:
A fire increases the risk of injury. An engine stall can increase the risk of crash.
FREE Recall Solution:
Cummins will notify the affected Navistar owners. Cummins dealers will replace the fuel heater with a newly designed fuel heater, free of charge. The recall began May 2, 2019. Owners may contact Cummins customer service at 1-800-286-6467 or Navistar customer service at 1-800-448-7825.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local INTERNATIONAL dealer to schedule your FREE recall repair.
Manufacturer: INTERNATIONAL
Mfg Campaign: None
Notice Date: May 2, 2019
Recall Date: Mar 20, 2019

Consumer Complaints

1 Complaint
International Motors, Llc
Campaign: 11560836 Other
Dec 19, 2023
Defect Description:

SEATS

Potential Consequences:

Cracks developing on all 19 units, International HV613 chassis, 2020 model year. The seat bases for both driver and passenger sides in the cabin are the National Seating model Capitan or # 2000 type seats which are developing cracks starting at the front of the junction of seat base with its base plate, and then extending back ward on one side or at times both side of the base. Base plate is only 14 gauge steel, and is stitch-welded in 12 inches total length (out of 28" perimeter of the base), and only on the inside part. Also, another 10" inches of this perimeter is left open for a tongue and groove style of fitting of the base inside the base plate which has substantially reduced the strenght of the seat at its base.

Corrective Action:

Cracks developing on all 19 units, International HV613 chassis, 2020 model year. The seat bases for both driver and passenger sides in the cabin are the National Seating model Capitan or # 2000 type seats which are developing cracks starting at the front of the junction of seat base with its base plate, and then extending back ward on one side or at times both side of the base. Base plate is only 14 gauge steel, and is stitch-welded in 12 inches total length (out of 28" perimeter of the base), and only on the inside part. Also, another 10" inches of this perimeter is left open for a tongue and groove style of fitting of the base inside the base plate which has substantially reduced the strenght of the seat at its base.

Additional Notes:

Cracks developing on all 19 units, International HV613 chassis, 2020 model year. The seat bases for both driver and passenger sides in the cabin are the National Seating model Capitan or # 2000 type seats which are developing cracks starting at the front of the junction of seat base with its base plate, and then extending back ward on one side or at times both side of the base. Base plate is only 14 gauge steel, and is stitch-welded in 12 inches total length (out of 28" perimeter of the base), and only on the inside part. Also, another 10" inches of this perimeter is left open for a tongue and groove style of fitting of the base inside the base plate which has substantially reduced the strenght of the seat at its base.

Manufacturer: INTERNATIONAL
Mfg Campaign: 11560836
Notice Date: Dec 19, 2023
Recall Date: Dec 19, 2023
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