Complaints & Recalls
Official Safety Recalls - Important!
11 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Nissan North America, Inc.
Safety Issue:
Nissan North America, Inc. (INFINITI) is recalling certain 2011-2013 M56, 2012-2013 M35 Hybrid, 2014-2018 Q50, Q70 Hybrid, 2014-2019 Q70, and 2015-2019 Q70L two-wheel drive vehicles. The driveshaft can fatigue and break.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: R24A5, R24A7
Recall Date: Jun 21, 2024
Nissan North America, Inc.
Safety Issue:
Nissan North America (Nissan) is recalling certain 2017 Infiniti Q50 and Q50 Hybrid vehicles. The driver's frontal air bag inflator may have been improperly welded.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Sep 15, 2017
Nissan North America, Inc.
Safety Issue:
Nissan North America, Inc. (Nissan) is recalling certain 2016-2018 Infiniti Q50 and 2017 Infiniti Q60 vehicles equipped with a 2.0L engine. Incorrect Fuel Pump Control Module (FPCM) software may allow the fuel level in the main tank to be too low to supply fuel to the engine, causing the engine to stall while driving.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Jul 27, 2017
Nissan North America, Inc.
Safety Issue:
Nissan North America, Inc. (Nissan) is recalling certain model year 2016-2017 Nissan Maxima, 2013-2016 Nissan Altima, NV200, LEAF, Sentra, and Pathfinder, 2014-2016 Nissan NV200 Taxi, Infiniti QX60, QX60 Hybrid, and Q50 Hybrid, 2014-2017 Nissan Rogue and Infiniti Q50, 2015-2016 Nissan Murano, Murano Hybrid, and Chevrolet City Express, 2014-2015 Nissan Pathfinder Hybrid, and 2013 Infiniti JX35 vehicles. In these vehicles, the front seat passenger Occupant Classification System (OCS) may incorrectly classify an adult passenger as a child or classify the seat as empty despite it being occupied. As a result, the passenger frontal air bag may be turned off and not deploy in the event of a crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Apr 26, 2016
Consumer Complaints
73 ComplaintsNissan North America, Inc.
Defect Description:
TIRES
Potential Consequences:
DUNLOP SP SPORT 5000 DSST P245/40RF19 DEVELOPED SIDEWALL BUBBLE SPONTANEOUSLY. THESE TIRES WERE STANDARD WHEN THE CAR WAS PURCHASED NEW. I HAVE SEEN NUMEROUS REPORTS OF SIMILAR COMPLAINTS OF SIDEWALL BUBBLES FOLLOWING POTHOLE ENCOUNTERS. TIRES HAD ONLY 17,500 MILES ON THEM. THE FACT THAT THERE ARE SO MANY SIMILAR COMPLAINTS LEADS ME TO BELIEVE THERE IS A MANUFACTURING ISSUE.
Corrective Action:
DUNLOP SP SPORT 5000 DSST P245/40RF19 DEVELOPED SIDEWALL BUBBLE SPONTANEOUSLY. THESE TIRES WERE STANDARD WHEN THE CAR WAS PURCHASED NEW. I HAVE SEEN NUMEROUS REPORTS OF SIMILAR COMPLAINTS OF SIDEWALL BUBBLES FOLLOWING POTHOLE ENCOUNTERS. TIRES HAD ONLY 17,500 MILES ON THEM. THE FACT THAT THERE ARE SO MANY SIMILAR COMPLAINTS LEADS ME TO BELIEVE THERE IS A MANUFACTURING ISSUE.
Additional Notes:
DUNLOP SP SPORT 5000 DSST P245/40RF19 DEVELOPED SIDEWALL BUBBLE SPONTANEOUSLY. THESE TIRES WERE STANDARD WHEN THE CAR WAS PURCHASED NEW. I HAVE SEEN NUMEROUS REPORTS OF SIMILAR COMPLAINTS OF SIDEWALL BUBBLES FOLLOWING POTHOLE ENCOUNTERS. TIRES HAD ONLY 17,500 MILES ON THEM. THE FACT THAT THERE ARE SO MANY SIMILAR COMPLAINTS LEADS ME TO BELIEVE THERE IS A MANUFACTURING ISSUE.
Mfg Campaign: 11230603
Recall Date: Jul 9, 2019
Nissan North America, Inc.
Defect Description:
STEERING
Potential Consequences:
TL* THE CONTACT OWNS A 2017 INFINITI Q50. THE CONTACT STATED THAT THE POWER STEERING FAILED TWICE. THE VEHICLE WAS TAKEN TO RAY CATENA INFINITI OF EDISON (900 US-1, EDISON, NJ 08817, (732) 603-9600) WHERE IT WAS DETERMINED THAT THE VEHICLE WAS STILL UNDER WARRANTY. THE VEHICLE WAS REPAIRED, BUT THE CONTACT FELT UNEASY ABOUT DRIVING THE VEHICLE. SHE SPOKE WITH HER STATE'S ATTORNEY GENERAL'S OFFICE BEFORE CALLING NHTSA. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 10,276. *TT CONSUMER STATED THE VEHICLE WAS PARKED IN MY DRIVEWAY WHEN THE POWER STEERING FAILED/MALFUNCTION THE FIRST 2 TIMES, THE THIRD TIME ON MAY 2ND I WAS LEAVING THE BANK PARKING LOT WHEN IT FAILED AGAIN. IT WAS TOWED 3 TIMES TO THE DEALER (RAY CATENIA INFINITI IN NJ) THE CAR IS CURRENTLY AT THE DEALER. I DID CONTACT THE MANUFACTURER AND AFTER THE FIRST 2 FAILURES THE OFFERED ME AN EXTENDED WARRANTY OF 7 YRS/ K100 MILES, I WAS ABOUT TO ACCEPT WHEN IT HAPPENED THE FOR THE 3RD TIME AGAIN. I AM VERY AFRAID TO DRIVE THIS VEHICLE, THE NEXT TIME I MAY NOT BE SO LUCKY. I DON'T HAVE THE TIRE INFO SINCE THE CAR IS IN THE DEALER'S SHOP. *JB *DT*JB
Corrective Action:
TL* THE CONTACT OWNS A 2017 INFINITI Q50. THE CONTACT STATED THAT THE POWER STEERING FAILED TWICE. THE VEHICLE WAS TAKEN TO RAY CATENA INFINITI OF EDISON (900 US-1, EDISON, NJ 08817, (732) 603-9600) WHERE IT WAS DETERMINED THAT THE VEHICLE WAS STILL UNDER WARRANTY. THE VEHICLE WAS REPAIRED, BUT THE CONTACT FELT UNEASY ABOUT DRIVING THE VEHICLE. SHE SPOKE WITH HER STATE'S ATTORNEY GENERAL'S OFFICE BEFORE CALLING NHTSA. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 10,276. *TT CONSUMER STATED THE VEHICLE WAS PARKED IN MY DRIVEWAY WHEN THE POWER STEERING FAILED/MALFUNCTION THE FIRST 2 TIMES, THE THIRD TIME ON MAY 2ND I WAS LEAVING THE BANK PARKING LOT WHEN IT FAILED AGAIN. IT WAS TOWED 3 TIMES TO THE DEALER (RAY CATENIA INFINITI IN NJ) THE CAR IS CURRENTLY AT THE DEALER. I DID CONTACT THE MANUFACTURER AND AFTER THE FIRST 2 FAILURES THE OFFERED ME AN EXTENDED WARRANTY OF 7 YRS/ K100 MILES, I WAS ABOUT TO ACCEPT WHEN IT HAPPENED THE FOR THE 3RD TIME AGAIN. I AM VERY AFRAID TO DRIVE THIS VEHICLE, THE NEXT TIME I MAY NOT BE SO LUCKY. I DON'T HAVE THE TIRE INFO SINCE THE CAR IS IN THE DEALER'S SHOP. *JB *DT*JB
Additional Notes:
TL* THE CONTACT OWNS A 2017 INFINITI Q50. THE CONTACT STATED THAT THE POWER STEERING FAILED TWICE. THE VEHICLE WAS TAKEN TO RAY CATENA INFINITI OF EDISON (900 US-1, EDISON, NJ 08817, (732) 603-9600) WHERE IT WAS DETERMINED THAT THE VEHICLE WAS STILL UNDER WARRANTY. THE VEHICLE WAS REPAIRED, BUT THE CONTACT FELT UNEASY ABOUT DRIVING THE VEHICLE. SHE SPOKE WITH HER STATE'S ATTORNEY GENERAL'S OFFICE BEFORE CALLING NHTSA. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 10,276. *TT CONSUMER STATED THE VEHICLE WAS PARKED IN MY DRIVEWAY WHEN THE POWER STEERING FAILED/MALFUNCTION THE FIRST 2 TIMES, THE THIRD TIME ON MAY 2ND I WAS LEAVING THE BANK PARKING LOT WHEN IT FAILED AGAIN. IT WAS TOWED 3 TIMES TO THE DEALER (RAY CATENIA INFINITI IN NJ) THE CAR IS CURRENTLY AT THE DEALER. I DID CONTACT THE MANUFACTURER AND AFTER THE FIRST 2 FAILURES THE OFFERED ME AN EXTENDED WARRANTY OF 7 YRS/ K100 MILES, I WAS ABOUT TO ACCEPT WHEN IT HAPPENED THE FOR THE 3RD TIME AGAIN. I AM VERY AFRAID TO DRIVE THIS VEHICLE, THE NEXT TIME I MAY NOT BE SO LUCKY. I DON'T HAVE THE TIRE INFO SINCE THE CAR IS IN THE DEALER'S SHOP. *JB *DT*JB
Mfg Campaign: 11197207
Recall Date: Apr 18, 2019
Nissan North America, Inc.
Defect Description:
ENGINE
Potential Consequences:
I HAVE A INFINITI Q50S REDSPORT 2017 ACTUALLY HAVE 34000 MILES IN THE ODOMETER. THIS CAR HAVE A FACTORY DEFECT THAT INVOLVES ENGINE PARTS IN THIS CASE SERPENTINE BELT, BELT TENSIONER AND PULLEYS. THERE IS A TSB AT THIS TIME FOR THIS ISSUE BUT IN THE MAJORITY OF CASES THE CARS STILL SHOWING UP THE ISSUE. MAJOR ISSUE AT THIS TIME IS THAT SERPENTINE BELT BROKES WHILE CAR IS ON MOVE. THE CAR NEEDS TO BE STOPPEND SINCE ENGINE OVERHEAT AND ALSO BATERRY LIGHT GOES ON. THE BELT TENSIONER GET STUCK AND PULLEYS IN SOME OF THE CASES MELT DOWN. IN MY CASE MY CAR HAS VISITED 2 TIMES WITH THE SAME ISSUE. THERE IS A TSB THAT PRETEND TO FIX THAT ISSUE REALIGNING THE AC COMPRESSOR. AT THIS TIME THERE IS FEW HOUNDREDS MAYBEE MORE CARA AFFECTED. I THINK THIS IS A MAJOR ISSUE SINCE THE SERPENTINE BELT BROKE AND ENGINE STOP BEING FUNCTIONAL DUE OVERHEATING. THIS CAN CAUSE A MAJOR ACCIDENT OR OTHER SECURITY PROBLEM.
Corrective Action:
I HAVE A INFINITI Q50S REDSPORT 2017 ACTUALLY HAVE 34000 MILES IN THE ODOMETER. THIS CAR HAVE A FACTORY DEFECT THAT INVOLVES ENGINE PARTS IN THIS CASE SERPENTINE BELT, BELT TENSIONER AND PULLEYS. THERE IS A TSB AT THIS TIME FOR THIS ISSUE BUT IN THE MAJORITY OF CASES THE CARS STILL SHOWING UP THE ISSUE. MAJOR ISSUE AT THIS TIME IS THAT SERPENTINE BELT BROKES WHILE CAR IS ON MOVE. THE CAR NEEDS TO BE STOPPEND SINCE ENGINE OVERHEAT AND ALSO BATERRY LIGHT GOES ON. THE BELT TENSIONER GET STUCK AND PULLEYS IN SOME OF THE CASES MELT DOWN. IN MY CASE MY CAR HAS VISITED 2 TIMES WITH THE SAME ISSUE. THERE IS A TSB THAT PRETEND TO FIX THAT ISSUE REALIGNING THE AC COMPRESSOR. AT THIS TIME THERE IS FEW HOUNDREDS MAYBEE MORE CARA AFFECTED. I THINK THIS IS A MAJOR ISSUE SINCE THE SERPENTINE BELT BROKE AND ENGINE STOP BEING FUNCTIONAL DUE OVERHEATING. THIS CAN CAUSE A MAJOR ACCIDENT OR OTHER SECURITY PROBLEM.
Additional Notes:
I HAVE A INFINITI Q50S REDSPORT 2017 ACTUALLY HAVE 34000 MILES IN THE ODOMETER. THIS CAR HAVE A FACTORY DEFECT THAT INVOLVES ENGINE PARTS IN THIS CASE SERPENTINE BELT, BELT TENSIONER AND PULLEYS. THERE IS A TSB AT THIS TIME FOR THIS ISSUE BUT IN THE MAJORITY OF CASES THE CARS STILL SHOWING UP THE ISSUE. MAJOR ISSUE AT THIS TIME IS THAT SERPENTINE BELT BROKES WHILE CAR IS ON MOVE. THE CAR NEEDS TO BE STOPPEND SINCE ENGINE OVERHEAT AND ALSO BATERRY LIGHT GOES ON. THE BELT TENSIONER GET STUCK AND PULLEYS IN SOME OF THE CASES MELT DOWN. IN MY CASE MY CAR HAS VISITED 2 TIMES WITH THE SAME ISSUE. THERE IS A TSB THAT PRETEND TO FIX THAT ISSUE REALIGNING THE AC COMPRESSOR. AT THIS TIME THERE IS FEW HOUNDREDS MAYBEE MORE CARA AFFECTED. I THINK THIS IS A MAJOR ISSUE SINCE THE SERPENTINE BELT BROKE AND ENGINE STOP BEING FUNCTIONAL DUE OVERHEATING. THIS CAN CAUSE A MAJOR ACCIDENT OR OTHER SECURITY PROBLEM.
Mfg Campaign: 11193474
Recall Date: Apr 2, 2019
Nissan North America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
I PURCHASED MY 2017 INFINITI Q50 AS A CERTIFIED DEALER OWNED VEHICLE WITH 4710 MILES ON IT FROM AIRPORT INFINITI ON 12/31/2018. SINCE TAKING POSSESSION OF THE CAR, I HAVE HAD THREE SEPARATE INSTANCES WHERE MY CAR LOST POWER DURING ACCELERATION, IN WHICH ONE OF THE INSTANCES NEARLY CAUSED ME TO BE HIT BY A SEMI-TRUCK WHEN CROSSING A DIVIDED HIGHWAY. I HAVE PROVIDED VIDEOS TO THE MANUFACTURE BUT THEY HAVE REFUSED TO TAKE ACTION BECAUSE THE VEHICLE DOES NOT SET ANY DTC CODES. WHEN THIS CONDITION HAPPENS MY 3.0T Q50 ACCELERATES EXTREMELY SLOW EVEN WITH 100% THROTTLE. THE NET RESULT IS THAT WHEN I INTEND TO CROSS A DIVIDED HIGHWAY, I EXPERIENCE A 1-1.5 SECOND DELAY FROM THE TIME I PUSH DOWN THE ACCELERATOR TO WHEN THE CAR BEGINS TO MOVE, THEN THE ACCELERATION FROM 0-15MPH CAN TAKE UPWARDS OF 5-6 SECONDS. THE RESULTING FEELING IS A CAR THAT ROLLS INTO A DANGEROUS INTERSECTION AND EXHIBITS STALL LIKE CONDITIONS. ONLY ONCE DID THE CAR SET DTC CODES DURING THIS INSTANCE. THE CODES SET WERE B130D, C1A16 AND PO340. THESE CODES SET THE FIRST INSTANCE, BUT HAVE NOT SET DURING THE PAST TWO OCCURRENCES OF THE SAME ACCELERATION ISSUE. THESE INSTANCES ARE COMPLETELY RANDOM WHICH MAKE THEM EXTREMELY DANGEROUS. FOR INSTANCE, THE CAR WILL BE DRIVING COMPLETELY NORMAL, I WILL STOP AND AN INTERSECTION AND THEN WHEN I GO TO TURN OUT INTO THE INTERSECTION, I GO INTO THIS STALL CONDITION WITHOUT WARNING. THE DEALERSHIP HAS HAD THE CAR 4 SEPARATE TIMES AND EACH TIME THEY HAVE REFUSED TO FIX ANYTHING ON THE CAR, DESPITE HAVING A VIDEO OF THE OCCURRENCE AND CONFIRMING THAT THE ACCELERATION WAS ENTIRELY ABNORMAL. I HAVE NO CHOICE BUT TO DRIVE THIS CAR IF INFINITI REFUSES TO FIX IT, BUT FEEL IT IS LIKELY THAT IT WILL CAUSE INJURY OR DEATH TO ME AND MY FAMILY IF I DRIVE IT. I HAVE ATTACHED A SUMMARY OF THE DAILY LOG I HAVE BEEN KEEPING SINCE I PURCHASES THE CAR ON 12/31/2018.
Corrective Action:
I PURCHASED MY 2017 INFINITI Q50 AS A CERTIFIED DEALER OWNED VEHICLE WITH 4710 MILES ON IT FROM AIRPORT INFINITI ON 12/31/2018. SINCE TAKING POSSESSION OF THE CAR, I HAVE HAD THREE SEPARATE INSTANCES WHERE MY CAR LOST POWER DURING ACCELERATION, IN WHICH ONE OF THE INSTANCES NEARLY CAUSED ME TO BE HIT BY A SEMI-TRUCK WHEN CROSSING A DIVIDED HIGHWAY. I HAVE PROVIDED VIDEOS TO THE MANUFACTURE BUT THEY HAVE REFUSED TO TAKE ACTION BECAUSE THE VEHICLE DOES NOT SET ANY DTC CODES. WHEN THIS CONDITION HAPPENS MY 3.0T Q50 ACCELERATES EXTREMELY SLOW EVEN WITH 100% THROTTLE. THE NET RESULT IS THAT WHEN I INTEND TO CROSS A DIVIDED HIGHWAY, I EXPERIENCE A 1-1.5 SECOND DELAY FROM THE TIME I PUSH DOWN THE ACCELERATOR TO WHEN THE CAR BEGINS TO MOVE, THEN THE ACCELERATION FROM 0-15MPH CAN TAKE UPWARDS OF 5-6 SECONDS. THE RESULTING FEELING IS A CAR THAT ROLLS INTO A DANGEROUS INTERSECTION AND EXHIBITS STALL LIKE CONDITIONS. ONLY ONCE DID THE CAR SET DTC CODES DURING THIS INSTANCE. THE CODES SET WERE B130D, C1A16 AND PO340. THESE CODES SET THE FIRST INSTANCE, BUT HAVE NOT SET DURING THE PAST TWO OCCURRENCES OF THE SAME ACCELERATION ISSUE. THESE INSTANCES ARE COMPLETELY RANDOM WHICH MAKE THEM EXTREMELY DANGEROUS. FOR INSTANCE, THE CAR WILL BE DRIVING COMPLETELY NORMAL, I WILL STOP AND AN INTERSECTION AND THEN WHEN I GO TO TURN OUT INTO THE INTERSECTION, I GO INTO THIS STALL CONDITION WITHOUT WARNING. THE DEALERSHIP HAS HAD THE CAR 4 SEPARATE TIMES AND EACH TIME THEY HAVE REFUSED TO FIX ANYTHING ON THE CAR, DESPITE HAVING A VIDEO OF THE OCCURRENCE AND CONFIRMING THAT THE ACCELERATION WAS ENTIRELY ABNORMAL. I HAVE NO CHOICE BUT TO DRIVE THIS CAR IF INFINITI REFUSES TO FIX IT, BUT FEEL IT IS LIKELY THAT IT WILL CAUSE INJURY OR DEATH TO ME AND MY FAMILY IF I DRIVE IT. I HAVE ATTACHED A SUMMARY OF THE DAILY LOG I HAVE BEEN KEEPING SINCE I PURCHASES THE CAR ON 12/31/2018.
Additional Notes:
I PURCHASED MY 2017 INFINITI Q50 AS A CERTIFIED DEALER OWNED VEHICLE WITH 4710 MILES ON IT FROM AIRPORT INFINITI ON 12/31/2018. SINCE TAKING POSSESSION OF THE CAR, I HAVE HAD THREE SEPARATE INSTANCES WHERE MY CAR LOST POWER DURING ACCELERATION, IN WHICH ONE OF THE INSTANCES NEARLY CAUSED ME TO BE HIT BY A SEMI-TRUCK WHEN CROSSING A DIVIDED HIGHWAY. I HAVE PROVIDED VIDEOS TO THE MANUFACTURE BUT THEY HAVE REFUSED TO TAKE ACTION BECAUSE THE VEHICLE DOES NOT SET ANY DTC CODES. WHEN THIS CONDITION HAPPENS MY 3.0T Q50 ACCELERATES EXTREMELY SLOW EVEN WITH 100% THROTTLE. THE NET RESULT IS THAT WHEN I INTEND TO CROSS A DIVIDED HIGHWAY, I EXPERIENCE A 1-1.5 SECOND DELAY FROM THE TIME I PUSH DOWN THE ACCELERATOR TO WHEN THE CAR BEGINS TO MOVE, THEN THE ACCELERATION FROM 0-15MPH CAN TAKE UPWARDS OF 5-6 SECONDS. THE RESULTING FEELING IS A CAR THAT ROLLS INTO A DANGEROUS INTERSECTION AND EXHIBITS STALL LIKE CONDITIONS. ONLY ONCE DID THE CAR SET DTC CODES DURING THIS INSTANCE. THE CODES SET WERE B130D, C1A16 AND PO340. THESE CODES SET THE FIRST INSTANCE, BUT HAVE NOT SET DURING THE PAST TWO OCCURRENCES OF THE SAME ACCELERATION ISSUE. THESE INSTANCES ARE COMPLETELY RANDOM WHICH MAKE THEM EXTREMELY DANGEROUS. FOR INSTANCE, THE CAR WILL BE DRIVING COMPLETELY NORMAL, I WILL STOP AND AN INTERSECTION AND THEN WHEN I GO TO TURN OUT INTO THE INTERSECTION, I GO INTO THIS STALL CONDITION WITHOUT WARNING. THE DEALERSHIP HAS HAD THE CAR 4 SEPARATE TIMES AND EACH TIME THEY HAVE REFUSED TO FIX ANYTHING ON THE CAR, DESPITE HAVING A VIDEO OF THE OCCURRENCE AND CONFIRMING THAT THE ACCELERATION WAS ENTIRELY ABNORMAL. I HAVE NO CHOICE BUT TO DRIVE THIS CAR IF INFINITI REFUSES TO FIX IT, BUT FEEL IT IS LIKELY THAT IT WILL CAUSE INJURY OR DEATH TO ME AND MY FAMILY IF I DRIVE IT. I HAVE ATTACHED A SUMMARY OF THE DAILY LOG I HAVE BEEN KEEPING SINCE I PURCHASES THE CAR ON 12/31/2018.
Mfg Campaign: 11186562
Recall Date: Mar 13, 2019
Nissan North America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
I PURCHASED MY 2017 INFINITI Q50 AS A CERTIFIED DEALER OWNED VEHICLE WITH 4710 MILES ON IT FROM AIRPORT INFINITI ON 12/31/2018. SINCE TAKING POSSESSION OF THE CAR, I HAVE HAD THREE SEPARATE INSTANCES WHERE MY CAR LOST POWER DURING ACCELERATION, IN WHICH ONE OF THE INSTANCES NEARLY CAUSED ME TO BE HIT BY A SEMI-TRUCK WHEN CROSSING A DIVIDED HIGHWAY. I HAVE PROVIDED VIDEOS TO THE MANUFACTURE BUT THEY HAVE REFUSED TO TAKE ACTION BECAUSE THE VEHICLE DOES NOT SET ANY DTC CODES. WHEN THIS CONDITION HAPPENS MY 3.0T Q50 ACCELERATES EXTREMELY SLOW EVEN WITH 100% THROTTLE. THE NET RESULT IS THAT WHEN I INTEND TO CROSS A DIVIDED HIGHWAY, I EXPERIENCE A 1-1.5 SECOND DELAY FROM THE TIME I PUSH DOWN THE ACCELERATOR TO WHEN THE CAR BEGINS TO MOVE, THEN THE ACCELERATION FROM 0-15MPH CAN TAKE UPWARDS OF 5-6 SECONDS. THE RESULTING FEELING IS A CAR THAT ROLLS INTO A DANGEROUS INTERSECTION AND EXHIBITS STALL LIKE CONDITIONS. ONLY ONCE DID THE CAR SET DTC CODES DURING THIS INSTANCE. THE CODES SET WERE B130D, C1A16 AND PO340. THESE CODES SET THE FIRST INSTANCE, BUT HAVE NOT SET DURING THE PAST TWO OCCURRENCES OF THE SAME ACCELERATION ISSUE. THESE INSTANCES ARE COMPLETELY RANDOM WHICH MAKE THEM EXTREMELY DANGEROUS. FOR INSTANCE, THE CAR WILL BE DRIVING COMPLETELY NORMAL, I WILL STOP AND AN INTERSECTION AND THEN WHEN I GO TO TURN OUT INTO THE INTERSECTION, I GO INTO THIS STALL CONDITION WITHOUT WARNING. THE DEALERSHIP HAS HAD THE CAR 4 SEPARATE TIMES AND EACH TIME THEY HAVE REFUSED TO FIX ANYTHING ON THE CAR, DESPITE HAVING A VIDEO OF THE OCCURRENCE AND CONFIRMING THAT THE ACCELERATION WAS ENTIRELY ABNORMAL. I HAVE NO CHOICE BUT TO DRIVE THIS CAR IF INFINITI REFUSES TO FIX IT, BUT FEEL IT IS LIKELY THAT IT WILL CAUSE INJURY OR DEATH TO ME AND MY FAMILY IF I DRIVE IT. I HAVE ATTACHED A SUMMARY OF THE DAILY LOG I HAVE BEEN KEEPING SINCE I PURCHASES THE CAR ON 12/31/2018.
Corrective Action:
I PURCHASED MY 2017 INFINITI Q50 AS A CERTIFIED DEALER OWNED VEHICLE WITH 4710 MILES ON IT FROM AIRPORT INFINITI ON 12/31/2018. SINCE TAKING POSSESSION OF THE CAR, I HAVE HAD THREE SEPARATE INSTANCES WHERE MY CAR LOST POWER DURING ACCELERATION, IN WHICH ONE OF THE INSTANCES NEARLY CAUSED ME TO BE HIT BY A SEMI-TRUCK WHEN CROSSING A DIVIDED HIGHWAY. I HAVE PROVIDED VIDEOS TO THE MANUFACTURE BUT THEY HAVE REFUSED TO TAKE ACTION BECAUSE THE VEHICLE DOES NOT SET ANY DTC CODES. WHEN THIS CONDITION HAPPENS MY 3.0T Q50 ACCELERATES EXTREMELY SLOW EVEN WITH 100% THROTTLE. THE NET RESULT IS THAT WHEN I INTEND TO CROSS A DIVIDED HIGHWAY, I EXPERIENCE A 1-1.5 SECOND DELAY FROM THE TIME I PUSH DOWN THE ACCELERATOR TO WHEN THE CAR BEGINS TO MOVE, THEN THE ACCELERATION FROM 0-15MPH CAN TAKE UPWARDS OF 5-6 SECONDS. THE RESULTING FEELING IS A CAR THAT ROLLS INTO A DANGEROUS INTERSECTION AND EXHIBITS STALL LIKE CONDITIONS. ONLY ONCE DID THE CAR SET DTC CODES DURING THIS INSTANCE. THE CODES SET WERE B130D, C1A16 AND PO340. THESE CODES SET THE FIRST INSTANCE, BUT HAVE NOT SET DURING THE PAST TWO OCCURRENCES OF THE SAME ACCELERATION ISSUE. THESE INSTANCES ARE COMPLETELY RANDOM WHICH MAKE THEM EXTREMELY DANGEROUS. FOR INSTANCE, THE CAR WILL BE DRIVING COMPLETELY NORMAL, I WILL STOP AND AN INTERSECTION AND THEN WHEN I GO TO TURN OUT INTO THE INTERSECTION, I GO INTO THIS STALL CONDITION WITHOUT WARNING. THE DEALERSHIP HAS HAD THE CAR 4 SEPARATE TIMES AND EACH TIME THEY HAVE REFUSED TO FIX ANYTHING ON THE CAR, DESPITE HAVING A VIDEO OF THE OCCURRENCE AND CONFIRMING THAT THE ACCELERATION WAS ENTIRELY ABNORMAL. I HAVE NO CHOICE BUT TO DRIVE THIS CAR IF INFINITI REFUSES TO FIX IT, BUT FEEL IT IS LIKELY THAT IT WILL CAUSE INJURY OR DEATH TO ME AND MY FAMILY IF I DRIVE IT. I HAVE ATTACHED A SUMMARY OF THE DAILY LOG I HAVE BEEN KEEPING SINCE I PURCHASES THE CAR ON 12/31/2018.
Additional Notes:
I PURCHASED MY 2017 INFINITI Q50 AS A CERTIFIED DEALER OWNED VEHICLE WITH 4710 MILES ON IT FROM AIRPORT INFINITI ON 12/31/2018. SINCE TAKING POSSESSION OF THE CAR, I HAVE HAD THREE SEPARATE INSTANCES WHERE MY CAR LOST POWER DURING ACCELERATION, IN WHICH ONE OF THE INSTANCES NEARLY CAUSED ME TO BE HIT BY A SEMI-TRUCK WHEN CROSSING A DIVIDED HIGHWAY. I HAVE PROVIDED VIDEOS TO THE MANUFACTURE BUT THEY HAVE REFUSED TO TAKE ACTION BECAUSE THE VEHICLE DOES NOT SET ANY DTC CODES. WHEN THIS CONDITION HAPPENS MY 3.0T Q50 ACCELERATES EXTREMELY SLOW EVEN WITH 100% THROTTLE. THE NET RESULT IS THAT WHEN I INTEND TO CROSS A DIVIDED HIGHWAY, I EXPERIENCE A 1-1.5 SECOND DELAY FROM THE TIME I PUSH DOWN THE ACCELERATOR TO WHEN THE CAR BEGINS TO MOVE, THEN THE ACCELERATION FROM 0-15MPH CAN TAKE UPWARDS OF 5-6 SECONDS. THE RESULTING FEELING IS A CAR THAT ROLLS INTO A DANGEROUS INTERSECTION AND EXHIBITS STALL LIKE CONDITIONS. ONLY ONCE DID THE CAR SET DTC CODES DURING THIS INSTANCE. THE CODES SET WERE B130D, C1A16 AND PO340. THESE CODES SET THE FIRST INSTANCE, BUT HAVE NOT SET DURING THE PAST TWO OCCURRENCES OF THE SAME ACCELERATION ISSUE. THESE INSTANCES ARE COMPLETELY RANDOM WHICH MAKE THEM EXTREMELY DANGEROUS. FOR INSTANCE, THE CAR WILL BE DRIVING COMPLETELY NORMAL, I WILL STOP AND AN INTERSECTION AND THEN WHEN I GO TO TURN OUT INTO THE INTERSECTION, I GO INTO THIS STALL CONDITION WITHOUT WARNING. THE DEALERSHIP HAS HAD THE CAR 4 SEPARATE TIMES AND EACH TIME THEY HAVE REFUSED TO FIX ANYTHING ON THE CAR, DESPITE HAVING A VIDEO OF THE OCCURRENCE AND CONFIRMING THAT THE ACCELERATION WAS ENTIRELY ABNORMAL. I HAVE NO CHOICE BUT TO DRIVE THIS CAR IF INFINITI REFUSES TO FIX IT, BUT FEEL IT IS LIKELY THAT IT WILL CAUSE INJURY OR DEATH TO ME AND MY FAMILY IF I DRIVE IT. I HAVE ATTACHED A SUMMARY OF THE DAILY LOG I HAVE BEEN KEEPING SINCE I PURCHASES THE CAR ON 12/31/2018.
Mfg Campaign: 11186562
Recall Date: Mar 13, 2019
Nissan North America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
I PURCHASED MY 2017 INFINITI Q50 ON OCTOBER 06 2018 FROM CARVANA LLC. THE VEHICLE WAS USED AND HAD APPROXIMATELY 38K ON THE ODOMETER. WITHIN 2 WEEKS OF OWNING THE VEHICLE THE REAR BRAKES PADS NEED TO BE REPLACED AND THE ROTORS NEEDED TO BE RESURFACED. THIS WAS EXPECTED DUE TO THE HIGH MILEAGE ON A 1 YEAR OLD VEHICLE. THEN ON JANUARY 11TH 2019 I TOOK MY 2017 INFINITI Q50 IN FOR ITS OIL CHANGE AT 43,000 MILES WITH GLENDALE INFINITI IN GLENDALE CALIFORNIA. WHEN THE SERVICE WAS COMPLETED THE SERVICE ADVISOR HAD NOTIFIED ME THAT MY REAR BRAKE PADS WHERE AT 4/32'S AND WOULD NEED TO BE REPLACED WITHIN 6,000 MILES. I HAD THE BRAKE PADS REPLACED WITH THE FACTORY RECOMMENDED BRAKE PADS AT FIRESTONE IN ALHAMBRA ON 6 OCTOBER AS STATED ABOVE. I DID TAKE THE CAR BACK TO FIRESTONE IN ALHAMBRA CA FOR SQUEALING BRAKES MID DECEMBER 2018 AND IT WAS ALSO DISCOVERED THAT THE FRONT BRAKE PADS NEEDED TO BE REPLACED ALONG WITH THE ROTORS NEEDING TO BE RESURFACED. THE REAR BRAKES NOW SQUEAL AND WILL NEED REPLACEMENT FOR THE 2ND TIME IN LESS THAN 3 MONTHS. MY CAR IS USED TO DROP MY SON OFF AT DAYCARE AND MY WIFE AT WORK AND THEN TO PICK THEM BOTH UP AND SOME OCCASIONAL TRAVEL AND WORK FOR MY PART TIME JOB AS A RIDESHARE EMPLOYEE WHICH TOTAL 859 MILES IN DECEMBER. I HAVE SEEN COMPLAINTS FROM OTHER OWNERS ABOUT HAVING THE REAR BRAKE PADS WEAR PREMATURELY. I ASK ED THE SERVICE ADVISOR WITH GLENDALE INFINITI ABOUT IT AND HE SIMPLY STATED IT IS DUE TO HARSH BRAKING. I RESPONDED WITH IS THAT SO BECAUSE THEY WHERE REPLACED WITH FACTORY BRAKE PADS IN OCTOBER 2018. SINCE THE FIND THE SQUEALING IS INTERMITTENT WHEN COMING TO A STOP AND MY STOPPING DISTANCE HAS INCREASED EVEN AT LOW SPEEDS ON CITY STREETS.
Corrective Action:
I PURCHASED MY 2017 INFINITI Q50 ON OCTOBER 06 2018 FROM CARVANA LLC. THE VEHICLE WAS USED AND HAD APPROXIMATELY 38K ON THE ODOMETER. WITHIN 2 WEEKS OF OWNING THE VEHICLE THE REAR BRAKES PADS NEED TO BE REPLACED AND THE ROTORS NEEDED TO BE RESURFACED. THIS WAS EXPECTED DUE TO THE HIGH MILEAGE ON A 1 YEAR OLD VEHICLE. THEN ON JANUARY 11TH 2019 I TOOK MY 2017 INFINITI Q50 IN FOR ITS OIL CHANGE AT 43,000 MILES WITH GLENDALE INFINITI IN GLENDALE CALIFORNIA. WHEN THE SERVICE WAS COMPLETED THE SERVICE ADVISOR HAD NOTIFIED ME THAT MY REAR BRAKE PADS WHERE AT 4/32'S AND WOULD NEED TO BE REPLACED WITHIN 6,000 MILES. I HAD THE BRAKE PADS REPLACED WITH THE FACTORY RECOMMENDED BRAKE PADS AT FIRESTONE IN ALHAMBRA ON 6 OCTOBER AS STATED ABOVE. I DID TAKE THE CAR BACK TO FIRESTONE IN ALHAMBRA CA FOR SQUEALING BRAKES MID DECEMBER 2018 AND IT WAS ALSO DISCOVERED THAT THE FRONT BRAKE PADS NEEDED TO BE REPLACED ALONG WITH THE ROTORS NEEDING TO BE RESURFACED. THE REAR BRAKES NOW SQUEAL AND WILL NEED REPLACEMENT FOR THE 2ND TIME IN LESS THAN 3 MONTHS. MY CAR IS USED TO DROP MY SON OFF AT DAYCARE AND MY WIFE AT WORK AND THEN TO PICK THEM BOTH UP AND SOME OCCASIONAL TRAVEL AND WORK FOR MY PART TIME JOB AS A RIDESHARE EMPLOYEE WHICH TOTAL 859 MILES IN DECEMBER. I HAVE SEEN COMPLAINTS FROM OTHER OWNERS ABOUT HAVING THE REAR BRAKE PADS WEAR PREMATURELY. I ASK ED THE SERVICE ADVISOR WITH GLENDALE INFINITI ABOUT IT AND HE SIMPLY STATED IT IS DUE TO HARSH BRAKING. I RESPONDED WITH IS THAT SO BECAUSE THEY WHERE REPLACED WITH FACTORY BRAKE PADS IN OCTOBER 2018. SINCE THE FIND THE SQUEALING IS INTERMITTENT WHEN COMING TO A STOP AND MY STOPPING DISTANCE HAS INCREASED EVEN AT LOW SPEEDS ON CITY STREETS.
Additional Notes:
I PURCHASED MY 2017 INFINITI Q50 ON OCTOBER 06 2018 FROM CARVANA LLC. THE VEHICLE WAS USED AND HAD APPROXIMATELY 38K ON THE ODOMETER. WITHIN 2 WEEKS OF OWNING THE VEHICLE THE REAR BRAKES PADS NEED TO BE REPLACED AND THE ROTORS NEEDED TO BE RESURFACED. THIS WAS EXPECTED DUE TO THE HIGH MILEAGE ON A 1 YEAR OLD VEHICLE. THEN ON JANUARY 11TH 2019 I TOOK MY 2017 INFINITI Q50 IN FOR ITS OIL CHANGE AT 43,000 MILES WITH GLENDALE INFINITI IN GLENDALE CALIFORNIA. WHEN THE SERVICE WAS COMPLETED THE SERVICE ADVISOR HAD NOTIFIED ME THAT MY REAR BRAKE PADS WHERE AT 4/32'S AND WOULD NEED TO BE REPLACED WITHIN 6,000 MILES. I HAD THE BRAKE PADS REPLACED WITH THE FACTORY RECOMMENDED BRAKE PADS AT FIRESTONE IN ALHAMBRA ON 6 OCTOBER AS STATED ABOVE. I DID TAKE THE CAR BACK TO FIRESTONE IN ALHAMBRA CA FOR SQUEALING BRAKES MID DECEMBER 2018 AND IT WAS ALSO DISCOVERED THAT THE FRONT BRAKE PADS NEEDED TO BE REPLACED ALONG WITH THE ROTORS NEEDING TO BE RESURFACED. THE REAR BRAKES NOW SQUEAL AND WILL NEED REPLACEMENT FOR THE 2ND TIME IN LESS THAN 3 MONTHS. MY CAR IS USED TO DROP MY SON OFF AT DAYCARE AND MY WIFE AT WORK AND THEN TO PICK THEM BOTH UP AND SOME OCCASIONAL TRAVEL AND WORK FOR MY PART TIME JOB AS A RIDESHARE EMPLOYEE WHICH TOTAL 859 MILES IN DECEMBER. I HAVE SEEN COMPLAINTS FROM OTHER OWNERS ABOUT HAVING THE REAR BRAKE PADS WEAR PREMATURELY. I ASK ED THE SERVICE ADVISOR WITH GLENDALE INFINITI ABOUT IT AND HE SIMPLY STATED IT IS DUE TO HARSH BRAKING. I RESPONDED WITH IS THAT SO BECAUSE THEY WHERE REPLACED WITH FACTORY BRAKE PADS IN OCTOBER 2018. SINCE THE FIND THE SQUEALING IS INTERMITTENT WHEN COMING TO A STOP AND MY STOPPING DISTANCE HAS INCREASED EVEN AT LOW SPEEDS ON CITY STREETS.
Mfg Campaign: 11170975
Recall Date: Jan 19, 2019
Nissan North America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
DRIVING 62-67MPH ON THE HIGHWAY, SUNROOF SHATTERED. LOUD SOUND OF SHATTER. I WAS IN THE VERY LEFT LANE (PASSING LANE). THERE WAS A VEHICLE THAT CUT ME OFF AND PASSED THE CAR IN FRONT OF ME ON THE LEFT SHOULDER WHICH MAY HAVE KICKED UP DEBRIS WHEN IT GOT IN FRONT OF THE VEHICLE IN FRONT OF ME FROM SHOULDER, BUT VIDEO DOESN'T SHOW IT. IT COULD HAVE BEEN A VERY SMALL PEBBLE OR SOMETHING. HTTPS://YOUTU.BE/8MBEKWTGYQW
Corrective Action:
DRIVING 62-67MPH ON THE HIGHWAY, SUNROOF SHATTERED. LOUD SOUND OF SHATTER. I WAS IN THE VERY LEFT LANE (PASSING LANE). THERE WAS A VEHICLE THAT CUT ME OFF AND PASSED THE CAR IN FRONT OF ME ON THE LEFT SHOULDER WHICH MAY HAVE KICKED UP DEBRIS WHEN IT GOT IN FRONT OF THE VEHICLE IN FRONT OF ME FROM SHOULDER, BUT VIDEO DOESN'T SHOW IT. IT COULD HAVE BEEN A VERY SMALL PEBBLE OR SOMETHING. HTTPS://YOUTU.BE/8MBEKWTGYQW
Additional Notes:
DRIVING 62-67MPH ON THE HIGHWAY, SUNROOF SHATTERED. LOUD SOUND OF SHATTER. I WAS IN THE VERY LEFT LANE (PASSING LANE). THERE WAS A VEHICLE THAT CUT ME OFF AND PASSED THE CAR IN FRONT OF ME ON THE LEFT SHOULDER WHICH MAY HAVE KICKED UP DEBRIS WHEN IT GOT IN FRONT OF THE VEHICLE IN FRONT OF ME FROM SHOULDER, BUT VIDEO DOESN'T SHOW IT. IT COULD HAVE BEEN A VERY SMALL PEBBLE OR SOMETHING. HTTPS://YOUTU.BE/8MBEKWTGYQW
Mfg Campaign: 11162578
Recall Date: Dec 19, 2018
Nissan North America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
TL* THE CONTACT OWNS A 2017 INFINITI Q50. WHILE MAKING A LEFT TURN AT 10 MPH, THE VEHICLE SUDDENLY ACCELERATED. THE BRAKE PEDAL WAS DEPRESSED, BUT THE VEHICLE FAILED TO STOP. AS A RESULT, THE CONTACT'S VEHICLE REAR ENDED ANOTHER VEHICLE. THE AIR BAGS DID NOT DEPLOY. THE CONTACT SUSTAINED NECK INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO THE DEALER (INFINITI OF MANHASSET, 1225 NORTHERN BLVD, MANHASSET, NY 11030) TO HAVE THE BRAKES DIAGNOSED, BUT NO REPAIRS WERE PERFORMED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND REQUESTED A REPORT OF THE VEHICLE'S DATA RECORDER. THE CONTACT WAS AWAITING A RESPONSE FROM THE MANUFACTURER REGARDING THE DATA RECORDER REPORT. THE FAILURE MILEAGE WAS 8,000. *TT
Corrective Action:
TL* THE CONTACT OWNS A 2017 INFINITI Q50. WHILE MAKING A LEFT TURN AT 10 MPH, THE VEHICLE SUDDENLY ACCELERATED. THE BRAKE PEDAL WAS DEPRESSED, BUT THE VEHICLE FAILED TO STOP. AS A RESULT, THE CONTACT'S VEHICLE REAR ENDED ANOTHER VEHICLE. THE AIR BAGS DID NOT DEPLOY. THE CONTACT SUSTAINED NECK INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO THE DEALER (INFINITI OF MANHASSET, 1225 NORTHERN BLVD, MANHASSET, NY 11030) TO HAVE THE BRAKES DIAGNOSED, BUT NO REPAIRS WERE PERFORMED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND REQUESTED A REPORT OF THE VEHICLE'S DATA RECORDER. THE CONTACT WAS AWAITING A RESPONSE FROM THE MANUFACTURER REGARDING THE DATA RECORDER REPORT. THE FAILURE MILEAGE WAS 8,000. *TT
Additional Notes:
TL* THE CONTACT OWNS A 2017 INFINITI Q50. WHILE MAKING A LEFT TURN AT 10 MPH, THE VEHICLE SUDDENLY ACCELERATED. THE BRAKE PEDAL WAS DEPRESSED, BUT THE VEHICLE FAILED TO STOP. AS A RESULT, THE CONTACT'S VEHICLE REAR ENDED ANOTHER VEHICLE. THE AIR BAGS DID NOT DEPLOY. THE CONTACT SUSTAINED NECK INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO THE DEALER (INFINITI OF MANHASSET, 1225 NORTHERN BLVD, MANHASSET, NY 11030) TO HAVE THE BRAKES DIAGNOSED, BUT NO REPAIRS WERE PERFORMED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND REQUESTED A REPORT OF THE VEHICLE'S DATA RECORDER. THE CONTACT WAS AWAITING A RESPONSE FROM THE MANUFACTURER REGARDING THE DATA RECORDER REPORT. THE FAILURE MILEAGE WAS 8,000. *TT
Mfg Campaign: 11101056
Recall Date: Jun 11, 2018
Nissan North America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
TL* THE CONTACT OWNS A 2017 INFINITI Q50. WHILE MAKING A LEFT TURN AT 10 MPH, THE VEHICLE SUDDENLY ACCELERATED. THE BRAKE PEDAL WAS DEPRESSED, BUT THE VEHICLE FAILED TO STOP. AS A RESULT, THE CONTACT'S VEHICLE REAR ENDED ANOTHER VEHICLE. THE AIR BAGS DID NOT DEPLOY. THE CONTACT SUSTAINED NECK INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO THE DEALER (INFINITI OF MANHASSET, 1225 NORTHERN BLVD, MANHASSET, NY 11030) TO HAVE THE BRAKES DIAGNOSED, BUT NO REPAIRS WERE PERFORMED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND REQUESTED A REPORT OF THE VEHICLE'S DATA RECORDER. THE CONTACT WAS AWAITING A RESPONSE FROM THE MANUFACTURER REGARDING THE DATA RECORDER REPORT. THE FAILURE MILEAGE WAS 8,000. *TT
Corrective Action:
TL* THE CONTACT OWNS A 2017 INFINITI Q50. WHILE MAKING A LEFT TURN AT 10 MPH, THE VEHICLE SUDDENLY ACCELERATED. THE BRAKE PEDAL WAS DEPRESSED, BUT THE VEHICLE FAILED TO STOP. AS A RESULT, THE CONTACT'S VEHICLE REAR ENDED ANOTHER VEHICLE. THE AIR BAGS DID NOT DEPLOY. THE CONTACT SUSTAINED NECK INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO THE DEALER (INFINITI OF MANHASSET, 1225 NORTHERN BLVD, MANHASSET, NY 11030) TO HAVE THE BRAKES DIAGNOSED, BUT NO REPAIRS WERE PERFORMED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND REQUESTED A REPORT OF THE VEHICLE'S DATA RECORDER. THE CONTACT WAS AWAITING A RESPONSE FROM THE MANUFACTURER REGARDING THE DATA RECORDER REPORT. THE FAILURE MILEAGE WAS 8,000. *TT
Additional Notes:
TL* THE CONTACT OWNS A 2017 INFINITI Q50. WHILE MAKING A LEFT TURN AT 10 MPH, THE VEHICLE SUDDENLY ACCELERATED. THE BRAKE PEDAL WAS DEPRESSED, BUT THE VEHICLE FAILED TO STOP. AS A RESULT, THE CONTACT'S VEHICLE REAR ENDED ANOTHER VEHICLE. THE AIR BAGS DID NOT DEPLOY. THE CONTACT SUSTAINED NECK INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO THE DEALER (INFINITI OF MANHASSET, 1225 NORTHERN BLVD, MANHASSET, NY 11030) TO HAVE THE BRAKES DIAGNOSED, BUT NO REPAIRS WERE PERFORMED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND REQUESTED A REPORT OF THE VEHICLE'S DATA RECORDER. THE CONTACT WAS AWAITING A RESPONSE FROM THE MANUFACTURER REGARDING THE DATA RECORDER REPORT. THE FAILURE MILEAGE WAS 8,000. *TT
Mfg Campaign: 11101056
Recall Date: Jun 11, 2018
Nissan North America, Inc.
Defect Description:
WHEELS
Potential Consequences:
I RENTED A VEHICLE FROM HERTZ AT GEORGE BUSH INTERCONTINENTAL AIRPORT IN HOUSTON, TEXAS FRIDAY MAY 18, 2018. ABOUT 2 HOURS INTO MY TRIP I CHECKED THE VEHICLE INFORMATION AND DISCOVERED THAT THE TIRE PRESSURE WAS NOT AT MANUFACTURES SPECIFICATIONS (35PSI). THE FRONT TWO TIRES WERE AT ABOUT 44PSI, THE REAR DRIVERS SIDE TIRE WAS AT 59PSI AND THE REAR PASSENGER TIRE WAS AT ABOUT 40PSI. I IMMEDIATELY CALLED HERTZ EMERGENCY ROAD ASSISTANCE (8006544174) AND NOTIFIED THEM OF THE ISSUE. I WAS ADVISED TO NOTIFY THE LOCATION UPON RETURNING THE VEHICLE. AFTER MAKING THIS CALL I WAS IN AN AUTO ACCIDENT. THE VEHICLE HYDROPLANED AND SLID ACROSS THE HIGHWAY, EVENTUALLY MAKING ONE OR MORE 360 TURNS UNTIL STOPPING. I CALLED HERTZ EMERGENCY ROAD ASSISTANCE TO NOTIFY THEM OF THE INCIDENT AND WAS ADVISED TO DRIVE TO THE CLOSEST OPEN LOCATION WHICH WAS OVER 130 MILES FROM THE ACCIDENT, SINCE THE VEHICLE WAS STILL OPERABLE. I DO NOT BELIEVE THAT THIS INCIDENT WAS A RESULT OF MANUFACTURE ISSUES, I DO HOWEVER BELIEVE THAT NEGLIGENCE ON BEHALF OF THE RENTAL CAR COMPANY IN MAINTAIN THE VEHICLE RESULTED IN THE VEHICLE HYDROPLANING. WHEN I RETIRED TO THE HERTZ LOCATION AT BUSH INTERCONTINENTAL, I SPOKE WITH ALEC, A MANAGER AT THE LOCATION, AND HE CONFIRMED THAT IT IS STANDARD PROTOCOL THAT TIRE PRESSURE IS CHECKED FOR ALL RETURNED VEHICLES. IF THE TIRE PRESSURE ON THIS VEHICLE WAS NOT CHECKED I AM CONFIDENT THERE ARE OTHERS WITH THE SAME OR SIMILAR ISSUES. I AM NOT SURE IF THIS IS THE PROPER AUTHORITY TO HANDLE THIS MATTER BUT I DO BELIEVE AN INVESTIGATION OF SOME SORT IS NECESSARY. ATTACHED TO THIS COMPLAINT ARE PICTURES OF THE CAR TRIP INFORMATION WITH PSI. THE PICTURE FROM FRIDAY WHEN I ORIGINALLY NOTICED THE ISSUE. THE PICTURE FROM SUNDAY AT 3:12 WAS SHORTLY AFTER THE INCIDENT AND THE PICTURE AT THE MOBILE AIRPORT IS WHEN I RETURNED THE VEHICLE. THERE IS ALSO A PICTURE OF DAMAGE
Corrective Action:
I RENTED A VEHICLE FROM HERTZ AT GEORGE BUSH INTERCONTINENTAL AIRPORT IN HOUSTON, TEXAS FRIDAY MAY 18, 2018. ABOUT 2 HOURS INTO MY TRIP I CHECKED THE VEHICLE INFORMATION AND DISCOVERED THAT THE TIRE PRESSURE WAS NOT AT MANUFACTURES SPECIFICATIONS (35PSI). THE FRONT TWO TIRES WERE AT ABOUT 44PSI, THE REAR DRIVERS SIDE TIRE WAS AT 59PSI AND THE REAR PASSENGER TIRE WAS AT ABOUT 40PSI. I IMMEDIATELY CALLED HERTZ EMERGENCY ROAD ASSISTANCE (8006544174) AND NOTIFIED THEM OF THE ISSUE. I WAS ADVISED TO NOTIFY THE LOCATION UPON RETURNING THE VEHICLE. AFTER MAKING THIS CALL I WAS IN AN AUTO ACCIDENT. THE VEHICLE HYDROPLANED AND SLID ACROSS THE HIGHWAY, EVENTUALLY MAKING ONE OR MORE 360 TURNS UNTIL STOPPING. I CALLED HERTZ EMERGENCY ROAD ASSISTANCE TO NOTIFY THEM OF THE INCIDENT AND WAS ADVISED TO DRIVE TO THE CLOSEST OPEN LOCATION WHICH WAS OVER 130 MILES FROM THE ACCIDENT, SINCE THE VEHICLE WAS STILL OPERABLE. I DO NOT BELIEVE THAT THIS INCIDENT WAS A RESULT OF MANUFACTURE ISSUES, I DO HOWEVER BELIEVE THAT NEGLIGENCE ON BEHALF OF THE RENTAL CAR COMPANY IN MAINTAIN THE VEHICLE RESULTED IN THE VEHICLE HYDROPLANING. WHEN I RETIRED TO THE HERTZ LOCATION AT BUSH INTERCONTINENTAL, I SPOKE WITH ALEC, A MANAGER AT THE LOCATION, AND HE CONFIRMED THAT IT IS STANDARD PROTOCOL THAT TIRE PRESSURE IS CHECKED FOR ALL RETURNED VEHICLES. IF THE TIRE PRESSURE ON THIS VEHICLE WAS NOT CHECKED I AM CONFIDENT THERE ARE OTHERS WITH THE SAME OR SIMILAR ISSUES. I AM NOT SURE IF THIS IS THE PROPER AUTHORITY TO HANDLE THIS MATTER BUT I DO BELIEVE AN INVESTIGATION OF SOME SORT IS NECESSARY. ATTACHED TO THIS COMPLAINT ARE PICTURES OF THE CAR TRIP INFORMATION WITH PSI. THE PICTURE FROM FRIDAY WHEN I ORIGINALLY NOTICED THE ISSUE. THE PICTURE FROM SUNDAY AT 3:12 WAS SHORTLY AFTER THE INCIDENT AND THE PICTURE AT THE MOBILE AIRPORT IS WHEN I RETURNED THE VEHICLE. THERE IS ALSO A PICTURE OF DAMAGE
Additional Notes:
I RENTED A VEHICLE FROM HERTZ AT GEORGE BUSH INTERCONTINENTAL AIRPORT IN HOUSTON, TEXAS FRIDAY MAY 18, 2018. ABOUT 2 HOURS INTO MY TRIP I CHECKED THE VEHICLE INFORMATION AND DISCOVERED THAT THE TIRE PRESSURE WAS NOT AT MANUFACTURES SPECIFICATIONS (35PSI). THE FRONT TWO TIRES WERE AT ABOUT 44PSI, THE REAR DRIVERS SIDE TIRE WAS AT 59PSI AND THE REAR PASSENGER TIRE WAS AT ABOUT 40PSI. I IMMEDIATELY CALLED HERTZ EMERGENCY ROAD ASSISTANCE (8006544174) AND NOTIFIED THEM OF THE ISSUE. I WAS ADVISED TO NOTIFY THE LOCATION UPON RETURNING THE VEHICLE. AFTER MAKING THIS CALL I WAS IN AN AUTO ACCIDENT. THE VEHICLE HYDROPLANED AND SLID ACROSS THE HIGHWAY, EVENTUALLY MAKING ONE OR MORE 360 TURNS UNTIL STOPPING. I CALLED HERTZ EMERGENCY ROAD ASSISTANCE TO NOTIFY THEM OF THE INCIDENT AND WAS ADVISED TO DRIVE TO THE CLOSEST OPEN LOCATION WHICH WAS OVER 130 MILES FROM THE ACCIDENT, SINCE THE VEHICLE WAS STILL OPERABLE. I DO NOT BELIEVE THAT THIS INCIDENT WAS A RESULT OF MANUFACTURE ISSUES, I DO HOWEVER BELIEVE THAT NEGLIGENCE ON BEHALF OF THE RENTAL CAR COMPANY IN MAINTAIN THE VEHICLE RESULTED IN THE VEHICLE HYDROPLANING. WHEN I RETIRED TO THE HERTZ LOCATION AT BUSH INTERCONTINENTAL, I SPOKE WITH ALEC, A MANAGER AT THE LOCATION, AND HE CONFIRMED THAT IT IS STANDARD PROTOCOL THAT TIRE PRESSURE IS CHECKED FOR ALL RETURNED VEHICLES. IF THE TIRE PRESSURE ON THIS VEHICLE WAS NOT CHECKED I AM CONFIDENT THERE ARE OTHERS WITH THE SAME OR SIMILAR ISSUES. I AM NOT SURE IF THIS IS THE PROPER AUTHORITY TO HANDLE THIS MATTER BUT I DO BELIEVE AN INVESTIGATION OF SOME SORT IS NECESSARY. ATTACHED TO THIS COMPLAINT ARE PICTURES OF THE CAR TRIP INFORMATION WITH PSI. THE PICTURE FROM FRIDAY WHEN I ORIGINALLY NOTICED THE ISSUE. THE PICTURE FROM SUNDAY AT 3:12 WAS SHORTLY AFTER THE INCIDENT AND THE PICTURE AT THE MOBILE AIRPORT IS WHEN I RETURNED THE VEHICLE. THERE IS ALSO A PICTURE OF DAMAGE
Mfg Campaign: 11097305
Recall Date: May 22, 2018
Nissan North America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
TL* THE CONTACT OWNS A 2017 INFINITI Q50. THE CONTACT STATED THAT THE VEHICLE LOST POWER WHILE STOPPED AT A LIGHT. THE VEHICLE RESTARTED AFTER ONE ATTEMPT. THE CONTACT TOOK THE VEHICLE TO INFINITI ON CAMELBACK (1250 E CAMELBACK RD, PHOENIX, AZ 85014) WHERE IT WAS SERVICED PER NHTSA CAMPAIGN NUMBER: 17V476000 (FUEL SYSTEM, GASOLINE, ELECTRICAL SYSTEM). THE REMEDY FAILED TO REPAIR THE VEHICLE. THE CONTACT EMAILED THE MANUFACTURER, BUT HAD NOT RECEIVED A RESPONSE. THE FAILURE MILEAGE AND VIN WERE UNKNOWN.
Corrective Action:
TL* THE CONTACT OWNS A 2017 INFINITI Q50. THE CONTACT STATED THAT THE VEHICLE LOST POWER WHILE STOPPED AT A LIGHT. THE VEHICLE RESTARTED AFTER ONE ATTEMPT. THE CONTACT TOOK THE VEHICLE TO INFINITI ON CAMELBACK (1250 E CAMELBACK RD, PHOENIX, AZ 85014) WHERE IT WAS SERVICED PER NHTSA CAMPAIGN NUMBER: 17V476000 (FUEL SYSTEM, GASOLINE, ELECTRICAL SYSTEM). THE REMEDY FAILED TO REPAIR THE VEHICLE. THE CONTACT EMAILED THE MANUFACTURER, BUT HAD NOT RECEIVED A RESPONSE. THE FAILURE MILEAGE AND VIN WERE UNKNOWN.
Additional Notes:
TL* THE CONTACT OWNS A 2017 INFINITI Q50. THE CONTACT STATED THAT THE VEHICLE LOST POWER WHILE STOPPED AT A LIGHT. THE VEHICLE RESTARTED AFTER ONE ATTEMPT. THE CONTACT TOOK THE VEHICLE TO INFINITI ON CAMELBACK (1250 E CAMELBACK RD, PHOENIX, AZ 85014) WHERE IT WAS SERVICED PER NHTSA CAMPAIGN NUMBER: 17V476000 (FUEL SYSTEM, GASOLINE, ELECTRICAL SYSTEM). THE REMEDY FAILED TO REPAIR THE VEHICLE. THE CONTACT EMAILED THE MANUFACTURER, BUT HAD NOT RECEIVED A RESPONSE. THE FAILURE MILEAGE AND VIN WERE UNKNOWN.
Mfg Campaign: 11031402
Recall Date: Oct 2, 2017
Nissan North America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
TL* THE CONTACT OWNS A 2017 INFINITI Q50. THE CONTACT STATED THAT THE VEHICLE LOST POWER WHILE STOPPED AT A LIGHT. THE VEHICLE RESTARTED AFTER ONE ATTEMPT. THE CONTACT TOOK THE VEHICLE TO INFINITI ON CAMELBACK (1250 E CAMELBACK RD, PHOENIX, AZ 85014) WHERE IT WAS SERVICED PER NHTSA CAMPAIGN NUMBER: 17V476000 (FUEL SYSTEM, GASOLINE, ELECTRICAL SYSTEM). THE REMEDY FAILED TO REPAIR THE VEHICLE. THE CONTACT EMAILED THE MANUFACTURER, BUT HAD NOT RECEIVED A RESPONSE. THE FAILURE MILEAGE AND VIN WERE UNKNOWN.
Corrective Action:
TL* THE CONTACT OWNS A 2017 INFINITI Q50. THE CONTACT STATED THAT THE VEHICLE LOST POWER WHILE STOPPED AT A LIGHT. THE VEHICLE RESTARTED AFTER ONE ATTEMPT. THE CONTACT TOOK THE VEHICLE TO INFINITI ON CAMELBACK (1250 E CAMELBACK RD, PHOENIX, AZ 85014) WHERE IT WAS SERVICED PER NHTSA CAMPAIGN NUMBER: 17V476000 (FUEL SYSTEM, GASOLINE, ELECTRICAL SYSTEM). THE REMEDY FAILED TO REPAIR THE VEHICLE. THE CONTACT EMAILED THE MANUFACTURER, BUT HAD NOT RECEIVED A RESPONSE. THE FAILURE MILEAGE AND VIN WERE UNKNOWN.
Additional Notes:
TL* THE CONTACT OWNS A 2017 INFINITI Q50. THE CONTACT STATED THAT THE VEHICLE LOST POWER WHILE STOPPED AT A LIGHT. THE VEHICLE RESTARTED AFTER ONE ATTEMPT. THE CONTACT TOOK THE VEHICLE TO INFINITI ON CAMELBACK (1250 E CAMELBACK RD, PHOENIX, AZ 85014) WHERE IT WAS SERVICED PER NHTSA CAMPAIGN NUMBER: 17V476000 (FUEL SYSTEM, GASOLINE, ELECTRICAL SYSTEM). THE REMEDY FAILED TO REPAIR THE VEHICLE. THE CONTACT EMAILED THE MANUFACTURER, BUT HAD NOT RECEIVED A RESPONSE. THE FAILURE MILEAGE AND VIN WERE UNKNOWN.
Mfg Campaign: 11031402
Recall Date: Oct 2, 2017
Nissan North America, Inc.
Defect Description:
SEAT BELTS
Potential Consequences:
I'M HAVING PROBLEMS WITH MY SEAT BELT CLICKING IN AND IT'S HARD TO TAKE OUT TO UNLATCH IT AS WELL
Corrective Action:
I'M HAVING PROBLEMS WITH MY SEAT BELT CLICKING IN AND IT'S HARD TO TAKE OUT TO UNLATCH IT AS WELL
Additional Notes:
I'M HAVING PROBLEMS WITH MY SEAT BELT CLICKING IN AND IT'S HARD TO TAKE OUT TO UNLATCH IT AS WELL
Mfg Campaign: 11005624
Recall Date: Jul 17, 2017
Need Legal Help?
Featured Attorneys
Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury