Complaints & Recalls
Official Safety Recalls - Important!
9 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ineos Automotive Americas, Llc
Safety Issue:
Ineos Automotive Americas, LLC (Ineos) is recalling certain 2024 Grenadier vehicles. The door button mechanism may have been assembled without a sufficient application of grease, preventing the door from fully latching.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 888-327-4236 (TTY 888-275-9171) or go to nhtsa.gov.
Ineos Automotive Americas, Llc
Safety Issue:
Ineos Automotive Americas, LLC (Ineos) is recalling certain 2023-2024 Grenadier vehicles. Non-locking nuts may have been mistakenly installed on the steering rod ball joint.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Recall Date: Dec 29, 2023
Ineos Automotive Americas, Llc
Safety Issue:
Ineos Automotive Americas, LLC (Ineos) is recalling certain 2024 Grenadier vehicles equipped with the auxiliary switch package relay. The relay control wire may have been trapped under the relay power cable connection fastener during assembly, which can potentially damage the relay control wire insulation and result in a short.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Recall Date: Dec 7, 2023
Consumer Complaints
20 ComplaintsIneos Automotive Americas, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2024 Ineos Grenadier. The contact stated that while taking his children to daycare and driving 35 MPH, several unknown warning lights illuminated. The contact stated that the vehicle was hesitating while driving. The contact pulled into the parking lot. The contact stated that there was an abnormal chattering sound coming from the tires. The contact stated that the disc brakes had seized. The vehicle was towed to the local dealer, but was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 7,500.
Corrective Action:
The contact owns a 2024 Ineos Grenadier. The contact stated that while taking his children to daycare and driving 35 MPH, several unknown warning lights illuminated. The contact stated that the vehicle was hesitating while driving. The contact pulled into the parking lot. The contact stated that there was an abnormal chattering sound coming from the tires. The contact stated that the disc brakes had seized. The vehicle was towed to the local dealer, but was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 7,500.
Additional Notes:
The contact owns a 2024 Ineos Grenadier. The contact stated that while taking his children to daycare and driving 35 MPH, several unknown warning lights illuminated. The contact stated that the vehicle was hesitating while driving. The contact pulled into the parking lot. The contact stated that there was an abnormal chattering sound coming from the tires. The contact stated that the disc brakes had seized. The vehicle was towed to the local dealer, but was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 7,500.
Mfg Campaign: 11675570
Recall Date: Jul 23, 2025
Ineos Automotive Americas, Llc
Defect Description:
SERVICE BRAKES, HYDRAULIC
Potential Consequences:
The contact owns a 2024 Ineos Grenadier. The contact stated that while taking his children to daycare and driving 35 MPH, several unknown warning lights illuminated. The contact stated that the vehicle was hesitating while driving. The contact pulled into the parking lot. The contact stated that there was an abnormal chattering sound coming from the tires. The contact stated that the disc brakes had seized. The vehicle was towed to the local dealer, but was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 7,500.
Corrective Action:
The contact owns a 2024 Ineos Grenadier. The contact stated that while taking his children to daycare and driving 35 MPH, several unknown warning lights illuminated. The contact stated that the vehicle was hesitating while driving. The contact pulled into the parking lot. The contact stated that there was an abnormal chattering sound coming from the tires. The contact stated that the disc brakes had seized. The vehicle was towed to the local dealer, but was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 7,500.
Additional Notes:
The contact owns a 2024 Ineos Grenadier. The contact stated that while taking his children to daycare and driving 35 MPH, several unknown warning lights illuminated. The contact stated that the vehicle was hesitating while driving. The contact pulled into the parking lot. The contact stated that there was an abnormal chattering sound coming from the tires. The contact stated that the disc brakes had seized. The vehicle was towed to the local dealer, but was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 7,500.
Mfg Campaign: 11675570
Recall Date: Jul 23, 2025
Ineos Automotive Americas, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
There appears to be some electrical malfunction that causes the air conditioning to produce exceptionally hot air. It can only end when the air conditioning system is turned all the way off. This is a known problem in the owners groups that many people are experiencing. One of my friends just measured the temperature at 192° blowing out during air conditioning setting. I am having something similar And this must be fixed as it is dangerous
Corrective Action:
There appears to be some electrical malfunction that causes the air conditioning to produce exceptionally hot air. It can only end when the air conditioning system is turned all the way off. This is a known problem in the owners groups that many people are experiencing. One of my friends just measured the temperature at 192° blowing out during air conditioning setting. I am having something similar And this must be fixed as it is dangerous
Additional Notes:
There appears to be some electrical malfunction that causes the air conditioning to produce exceptionally hot air. It can only end when the air conditioning system is turned all the way off. This is a known problem in the owners groups that many people are experiencing. One of my friends just measured the temperature at 192° blowing out during air conditioning setting. I am having something similar And this must be fixed as it is dangerous
Mfg Campaign: 11671395
Recall Date: Jul 6, 2025
Ineos Automotive Americas, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
The rear differential cover is made from lightweight stamped metal. It hangs lower than the differential housing itself and includes a lip that can easily catch on obstacles. This design makes it particularly vulnerable to damage when driving on rough terrain, such as Class 4 state roads. A compromised differential cover may lead to fluid leaks, which can ultimately result in catastrophic failure of the rear axle assembly.
Corrective Action:
The rear differential cover is made from lightweight stamped metal. It hangs lower than the differential housing itself and includes a lip that can easily catch on obstacles. This design makes it particularly vulnerable to damage when driving on rough terrain, such as Class 4 state roads. A compromised differential cover may lead to fluid leaks, which can ultimately result in catastrophic failure of the rear axle assembly.
Additional Notes:
The rear differential cover is made from lightweight stamped metal. It hangs lower than the differential housing itself and includes a lip that can easily catch on obstacles. This design makes it particularly vulnerable to damage when driving on rough terrain, such as Class 4 state roads. A compromised differential cover may lead to fluid leaks, which can ultimately result in catastrophic failure of the rear axle assembly.
Mfg Campaign: 11668537
Recall Date: Jun 23, 2025
Ineos Automotive Americas, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
AC Electrical System - Vehicle will only blow full Hot air, regardless of the temperature control setting. This has happened many times since ownership (Dec 2023) with many visits to dealership without resolution.
Corrective Action:
AC Electrical System - Vehicle will only blow full Hot air, regardless of the temperature control setting. This has happened many times since ownership (Dec 2023) with many visits to dealership without resolution.
Additional Notes:
AC Electrical System - Vehicle will only blow full Hot air, regardless of the temperature control setting. This has happened many times since ownership (Dec 2023) with many visits to dealership without resolution.
Mfg Campaign: 11668541
Recall Date: Jun 23, 2025
Ineos Automotive Americas, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The HVAC controller failure causes risk of burn to passengers. When operating the HVAC system on Air Conditioning, the system will direct heat from the engine bay without any temperature management resulting in hot engine air being sent through the HVAC system and out to the vents. In some circumstances the hot air is only sent through the rear vents and other times the system sends hot air to all vents with a high variability of when this occurs. In one experience, the hot air was only sent to the rear vents causing the rear vent’s metal knob to become very hot and resulted in my child burning their hand on the knob. The dealer has confirmed the issue on my vehicle and has ordered parts under warranty (currently on backorder for 30+ days) to resolve. The issue of the HVAC unit blowing hot air is common to many Ineos Grenadier vehicles according to the dealer and is also commonly raised on Grenadier vehicle forums. The immediate safety risk occurs when the heat is not apparent to the driver because the controller is only directing heat to the rear and the vent knob becomes a burn-point for passengers. This issue can occur regardless of the temperature setting on the driver controls whether being on auto or manual and the temperature setting of the HVAC set as cold air. My vehicle is available for inspection if requested.
Corrective Action:
The HVAC controller failure causes risk of burn to passengers. When operating the HVAC system on Air Conditioning, the system will direct heat from the engine bay without any temperature management resulting in hot engine air being sent through the HVAC system and out to the vents. In some circumstances the hot air is only sent through the rear vents and other times the system sends hot air to all vents with a high variability of when this occurs. In one experience, the hot air was only sent to the rear vents causing the rear vent’s metal knob to become very hot and resulted in my child burning their hand on the knob. The dealer has confirmed the issue on my vehicle and has ordered parts under warranty (currently on backorder for 30+ days) to resolve. The issue of the HVAC unit blowing hot air is common to many Ineos Grenadier vehicles according to the dealer and is also commonly raised on Grenadier vehicle forums. The immediate safety risk occurs when the heat is not apparent to the driver because the controller is only directing heat to the rear and the vent knob becomes a burn-point for passengers. This issue can occur regardless of the temperature setting on the driver controls whether being on auto or manual and the temperature setting of the HVAC set as cold air. My vehicle is available for inspection if requested.
Additional Notes:
The HVAC controller failure causes risk of burn to passengers. When operating the HVAC system on Air Conditioning, the system will direct heat from the engine bay without any temperature management resulting in hot engine air being sent through the HVAC system and out to the vents. In some circumstances the hot air is only sent through the rear vents and other times the system sends hot air to all vents with a high variability of when this occurs. In one experience, the hot air was only sent to the rear vents causing the rear vent’s metal knob to become very hot and resulted in my child burning their hand on the knob. The dealer has confirmed the issue on my vehicle and has ordered parts under warranty (currently on backorder for 30+ days) to resolve. The issue of the HVAC unit blowing hot air is common to many Ineos Grenadier vehicles according to the dealer and is also commonly raised on Grenadier vehicle forums. The immediate safety risk occurs when the heat is not apparent to the driver because the controller is only directing heat to the rear and the vent knob becomes a burn-point for passengers. This issue can occur regardless of the temperature setting on the driver controls whether being on auto or manual and the temperature setting of the HVAC set as cold air. My vehicle is available for inspection if requested.
Mfg Campaign: 11666766
Recall Date: Jun 13, 2025
Ineos Automotive Americas, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
Excessive play with the transfer case shifter. Shifter was in locked position (4 High). Transmission was in Park. Hand brake was disengaged. Transfer case was actually not locked into gear and truck roll on it own. Had to move shifter around to get the transfer case back in gear. Other problem w/ the shifter (A) it would stuck in 4 High, not able to to change into 4 High Lock, 4 Low, or 4 Low Lock (B) it would not secure in other positions except 4 High.
Corrective Action:
Excessive play with the transfer case shifter. Shifter was in locked position (4 High). Transmission was in Park. Hand brake was disengaged. Transfer case was actually not locked into gear and truck roll on it own. Had to move shifter around to get the transfer case back in gear. Other problem w/ the shifter (A) it would stuck in 4 High, not able to to change into 4 High Lock, 4 Low, or 4 Low Lock (B) it would not secure in other positions except 4 High.
Additional Notes:
Excessive play with the transfer case shifter. Shifter was in locked position (4 High). Transmission was in Park. Hand brake was disengaged. Transfer case was actually not locked into gear and truck roll on it own. Had to move shifter around to get the transfer case back in gear. Other problem w/ the shifter (A) it would stuck in 4 High, not able to to change into 4 High Lock, 4 Low, or 4 Low Lock (B) it would not secure in other positions except 4 High.
Mfg Campaign: 11657115
Recall Date: Apr 27, 2025
Ineos Automotive Americas, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Well known fault is the door opening buttons stay pushed in. Ineos dealer solution is either to dust them graphite dust (which does provide temp relief) or strike the outer door body with fist to free the door (which does relieve the acute condition. Recently while driving with a passenger in the front of the car while making a left curve at normal speed the passenger door flew open. My passenger was strapped in by seat belt but was leaning on the door arm at the time and was left unsupported to her right and fell towards the road. Only stopped from falling out by the belt. There was no visible or audible warning that the door was not securely locked but the button was stuck in so the door would not latch. I believe that Ineos have a fix and should be made to install on all vehicles. three out four doors are effected by this problem.
Corrective Action:
Well known fault is the door opening buttons stay pushed in. Ineos dealer solution is either to dust them graphite dust (which does provide temp relief) or strike the outer door body with fist to free the door (which does relieve the acute condition. Recently while driving with a passenger in the front of the car while making a left curve at normal speed the passenger door flew open. My passenger was strapped in by seat belt but was leaning on the door arm at the time and was left unsupported to her right and fell towards the road. Only stopped from falling out by the belt. There was no visible or audible warning that the door was not securely locked but the button was stuck in so the door would not latch. I believe that Ineos have a fix and should be made to install on all vehicles. three out four doors are effected by this problem.
Additional Notes:
Well known fault is the door opening buttons stay pushed in. Ineos dealer solution is either to dust them graphite dust (which does provide temp relief) or strike the outer door body with fist to free the door (which does relieve the acute condition. Recently while driving with a passenger in the front of the car while making a left curve at normal speed the passenger door flew open. My passenger was strapped in by seat belt but was leaning on the door arm at the time and was left unsupported to her right and fell towards the road. Only stopped from falling out by the belt. There was no visible or audible warning that the door was not securely locked but the button was stuck in so the door would not latch. I believe that Ineos have a fix and should be made to install on all vehicles. three out four doors are effected by this problem.
Mfg Campaign: 11643531
Recall Date: Feb 18, 2025
Ineos Automotive Americas, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The exterior door handle button on all 4 passenger doors becomes stuck and prevents the door latch from functioning properly when the door is closing as it fails to latch to the receiver mechanism on the door frame. This has occurred on both left and right rear passenger doors on my INEOS Grenadier and hundreds of others have reported this issue as well occurring with all 4 doors. On Saturday, [XXX] we were going to an event and a friend we picked up closed her left rear passenger door. The dash panel showed no issues (door ajar, etc.). While driving down the road and going into a turn, the left rear passenger door opened up fully and the passenger, had she not been using her seat belt, could have fallen out of the vehicle when she (by instinct) went to reach for the interior door handle and close the door. It required the right rear passenger to grab the left rear passenger (a [XXX] woman) to prevent left rear passenger from getting hurt, falling out, etc. Later that day in the driveway we attempted to replicate the issue but could not. On [XXX], when opening the right rear passenger door, the exterior door button stuck when pressed in and remained stuck, preventing the door from "locking" or allowing the latch to make contact with the receiver mechanism. The dash panel never displayed door ajar or alerted with any type of warnings. I was able to exit the driver seat and quickly identified the door button was fully pushed down and locked into position and I could open/close the door with no locking occurring over 10+ times of opening/closing door. I pushed button several times and it remained stuck in the depressed state. I had to with my fingers move it left to right, up down, etc. before it popped out and then began functioning normally again. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
The exterior door handle button on all 4 passenger doors becomes stuck and prevents the door latch from functioning properly when the door is closing as it fails to latch to the receiver mechanism on the door frame. This has occurred on both left and right rear passenger doors on my INEOS Grenadier and hundreds of others have reported this issue as well occurring with all 4 doors. On Saturday, [XXX] we were going to an event and a friend we picked up closed her left rear passenger door. The dash panel showed no issues (door ajar, etc.). While driving down the road and going into a turn, the left rear passenger door opened up fully and the passenger, had she not been using her seat belt, could have fallen out of the vehicle when she (by instinct) went to reach for the interior door handle and close the door. It required the right rear passenger to grab the left rear passenger (a [XXX] woman) to prevent left rear passenger from getting hurt, falling out, etc. Later that day in the driveway we attempted to replicate the issue but could not. On [XXX], when opening the right rear passenger door, the exterior door button stuck when pressed in and remained stuck, preventing the door from "locking" or allowing the latch to make contact with the receiver mechanism. The dash panel never displayed door ajar or alerted with any type of warnings. I was able to exit the driver seat and quickly identified the door button was fully pushed down and locked into position and I could open/close the door with no locking occurring over 10+ times of opening/closing door. I pushed button several times and it remained stuck in the depressed state. I had to with my fingers move it left to right, up down, etc. before it popped out and then began functioning normally again. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
The exterior door handle button on all 4 passenger doors becomes stuck and prevents the door latch from functioning properly when the door is closing as it fails to latch to the receiver mechanism on the door frame. This has occurred on both left and right rear passenger doors on my INEOS Grenadier and hundreds of others have reported this issue as well occurring with all 4 doors. On Saturday, [XXX] we were going to an event and a friend we picked up closed her left rear passenger door. The dash panel showed no issues (door ajar, etc.). While driving down the road and going into a turn, the left rear passenger door opened up fully and the passenger, had she not been using her seat belt, could have fallen out of the vehicle when she (by instinct) went to reach for the interior door handle and close the door. It required the right rear passenger to grab the left rear passenger (a [XXX] woman) to prevent left rear passenger from getting hurt, falling out, etc. Later that day in the driveway we attempted to replicate the issue but could not. On [XXX], when opening the right rear passenger door, the exterior door button stuck when pressed in and remained stuck, preventing the door from "locking" or allowing the latch to make contact with the receiver mechanism. The dash panel never displayed door ajar or alerted with any type of warnings. I was able to exit the driver seat and quickly identified the door button was fully pushed down and locked into position and I could open/close the door with no locking occurring over 10+ times of opening/closing door. I pushed button several times and it remained stuck in the depressed state. I had to with my fingers move it left to right, up down, etc. before it popped out and then began functioning normally again. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11642775
Recall Date: Feb 14, 2025
Ineos Automotive Americas, Llc
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
On [XXX], while driving at a slow speed and not in the vicinity of other vehicles, I heard a sudden cracking noise and noticed a crack had appeared on my windshield. I subsequently took the vehicle to SafeLite Glass Repair, where they informed me that the glass required replacement. Upon reviewing the INEOS FORUM, I observed that numerous owners have experienced the same crack in the same location without any indication of impact. The consensus among forum members is that these are stress cracks. I provided the attached .pdf documentation to INEOS; however, they declined to address this issue under warranty insisting there was impact. It is not realistic that MANY cars have cracks in the same exact place. I can confirm with certainty that there was no impact causing the crack. My driving speed was insufficient, and there were no objects around that could have impacted the windshield. The resulting crack in the windshield poses a potential safety risk by obstructing the driver's view. The vehicle has been inspected by both SafeLite Glass Repair and our INEOS dealer (MileOne INEOS in Maryland). The issue was also reported to corporate INEOS by the dealer, but corporate INEOS has declined to cover it under warranty. In response to whether there were any warning lamps, messages, or other symptoms of the problem prior to the failure: No. The crack appeared suddenly on [XXX], while driving at a slow speed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
On [XXX], while driving at a slow speed and not in the vicinity of other vehicles, I heard a sudden cracking noise and noticed a crack had appeared on my windshield. I subsequently took the vehicle to SafeLite Glass Repair, where they informed me that the glass required replacement. Upon reviewing the INEOS FORUM, I observed that numerous owners have experienced the same crack in the same location without any indication of impact. The consensus among forum members is that these are stress cracks. I provided the attached .pdf documentation to INEOS; however, they declined to address this issue under warranty insisting there was impact. It is not realistic that MANY cars have cracks in the same exact place. I can confirm with certainty that there was no impact causing the crack. My driving speed was insufficient, and there were no objects around that could have impacted the windshield. The resulting crack in the windshield poses a potential safety risk by obstructing the driver's view. The vehicle has been inspected by both SafeLite Glass Repair and our INEOS dealer (MileOne INEOS in Maryland). The issue was also reported to corporate INEOS by the dealer, but corporate INEOS has declined to cover it under warranty. In response to whether there were any warning lamps, messages, or other symptoms of the problem prior to the failure: No. The crack appeared suddenly on [XXX], while driving at a slow speed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
On [XXX], while driving at a slow speed and not in the vicinity of other vehicles, I heard a sudden cracking noise and noticed a crack had appeared on my windshield. I subsequently took the vehicle to SafeLite Glass Repair, where they informed me that the glass required replacement. Upon reviewing the INEOS FORUM, I observed that numerous owners have experienced the same crack in the same location without any indication of impact. The consensus among forum members is that these are stress cracks. I provided the attached .pdf documentation to INEOS; however, they declined to address this issue under warranty insisting there was impact. It is not realistic that MANY cars have cracks in the same exact place. I can confirm with certainty that there was no impact causing the crack. My driving speed was insufficient, and there were no objects around that could have impacted the windshield. The resulting crack in the windshield poses a potential safety risk by obstructing the driver's view. The vehicle has been inspected by both SafeLite Glass Repair and our INEOS dealer (MileOne INEOS in Maryland). The issue was also reported to corporate INEOS by the dealer, but corporate INEOS has declined to cover it under warranty. In response to whether there were any warning lamps, messages, or other symptoms of the problem prior to the failure: No. The crack appeared suddenly on [XXX], while driving at a slow speed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11641077
Recall Date: Feb 6, 2025
Ineos Automotive Americas, Llc
Defect Description:
STRUCTURE:BODY
Potential Consequences:
Vehicle doors are swinging open while driving with no warning. Door does not then latch close. This has happened with multiple doors at various times. All times passengers were seated where the door has swung open, including adults and children. We contacted the dealership multiple times without any concern or help with the issue. Was told our sales person no longer is with them. Prior to purchasing the vehicle we had a concern getting the vehicle to the dealer for service due to living out of state. We were told they would come get the vehicle for service. We now have a vehicle that we purchased 5 months ago and is not drivable. We were told to drive the vehicle 5 hours to the nearest dealer.
Corrective Action:
Vehicle doors are swinging open while driving with no warning. Door does not then latch close. This has happened with multiple doors at various times. All times passengers were seated where the door has swung open, including adults and children. We contacted the dealership multiple times without any concern or help with the issue. Was told our sales person no longer is with them. Prior to purchasing the vehicle we had a concern getting the vehicle to the dealer for service due to living out of state. We were told they would come get the vehicle for service. We now have a vehicle that we purchased 5 months ago and is not drivable. We were told to drive the vehicle 5 hours to the nearest dealer.
Additional Notes:
Vehicle doors are swinging open while driving with no warning. Door does not then latch close. This has happened with multiple doors at various times. All times passengers were seated where the door has swung open, including adults and children. We contacted the dealership multiple times without any concern or help with the issue. Was told our sales person no longer is with them. Prior to purchasing the vehicle we had a concern getting the vehicle to the dealer for service due to living out of state. We were told they would come get the vehicle for service. We now have a vehicle that we purchased 5 months ago and is not drivable. We were told to drive the vehicle 5 hours to the nearest dealer.
Mfg Campaign: 11638036
Recall Date: Jan 23, 2025
Ineos Automotive Americas, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
The brake warning light came on as the vehicle was failing. It did not give me any warning prior, I was leaving my driveway to go to the market when this light indicator came on and my brake I could tell was failing because I had put my foot all the way down on the floor, so I decided to not go to the store and back in and I was having trouble all the way down my driveway with the brake my boyfriend examined the vehicle and underneath the front and rear axle. Both the line had holes in it so that was from the line rubbing against the wheel well and that was the way the car was built so when he went to go check the brake fluid underneath the hood. The reservoir was completely empty, and there was brake fluid gushing everywhere down the driveway because I went to go look out front and there was just brake fluid everywhere. I would’ve if I would’ve went to the store, I would have not had brakes and I live in an area where there’s a lot of hills. I could’ve not only hurt myself, but have hurt someone else.
Corrective Action:
The brake warning light came on as the vehicle was failing. It did not give me any warning prior, I was leaving my driveway to go to the market when this light indicator came on and my brake I could tell was failing because I had put my foot all the way down on the floor, so I decided to not go to the store and back in and I was having trouble all the way down my driveway with the brake my boyfriend examined the vehicle and underneath the front and rear axle. Both the line had holes in it so that was from the line rubbing against the wheel well and that was the way the car was built so when he went to go check the brake fluid underneath the hood. The reservoir was completely empty, and there was brake fluid gushing everywhere down the driveway because I went to go look out front and there was just brake fluid everywhere. I would’ve if I would’ve went to the store, I would have not had brakes and I live in an area where there’s a lot of hills. I could’ve not only hurt myself, but have hurt someone else.
Additional Notes:
The brake warning light came on as the vehicle was failing. It did not give me any warning prior, I was leaving my driveway to go to the market when this light indicator came on and my brake I could tell was failing because I had put my foot all the way down on the floor, so I decided to not go to the store and back in and I was having trouble all the way down my driveway with the brake my boyfriend examined the vehicle and underneath the front and rear axle. Both the line had holes in it so that was from the line rubbing against the wheel well and that was the way the car was built so when he went to go check the brake fluid underneath the hood. The reservoir was completely empty, and there was brake fluid gushing everywhere down the driveway because I went to go look out front and there was just brake fluid everywhere. I would’ve if I would’ve went to the store, I would have not had brakes and I live in an area where there’s a lot of hills. I could’ve not only hurt myself, but have hurt someone else.
Mfg Campaign: 11629231
Recall Date: Dec 6, 2024
Ineos Automotive Americas, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
In vehicles like mine, which are fitted with the auxiliary battery, the battery can burp acid through a breather tube. this tube is located in a place where the acid will be discharged onto the brake lines. At that exact spot, there is a rubber bumper secured with cloth tape on those brake lines, and when the acid soaks into the cloth tape, the tape serves to hold the acid directly against the brake lines. Even after apparently only one day, the acid destroyed the tape and the rubber, and stripped the paint coating off the brake lines. I found it before it caused an issue, but the train location for the battery breathers is a problem. - My picture and forum post, also - [XXX] U.S.C. 552(B)(6) INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
In vehicles like mine, which are fitted with the auxiliary battery, the battery can burp acid through a breather tube. this tube is located in a place where the acid will be discharged onto the brake lines. At that exact spot, there is a rubber bumper secured with cloth tape on those brake lines, and when the acid soaks into the cloth tape, the tape serves to hold the acid directly against the brake lines. Even after apparently only one day, the acid destroyed the tape and the rubber, and stripped the paint coating off the brake lines. I found it before it caused an issue, but the train location for the battery breathers is a problem. - My picture and forum post, also - [XXX] U.S.C. 552(B)(6) INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
In vehicles like mine, which are fitted with the auxiliary battery, the battery can burp acid through a breather tube. this tube is located in a place where the acid will be discharged onto the brake lines. At that exact spot, there is a rubber bumper secured with cloth tape on those brake lines, and when the acid soaks into the cloth tape, the tape serves to hold the acid directly against the brake lines. Even after apparently only one day, the acid destroyed the tape and the rubber, and stripped the paint coating off the brake lines. I found it before it caused an issue, but the train location for the battery breathers is a problem. - My picture and forum post, also - [XXX] U.S.C. 552(B)(6) INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11611042
Recall Date: Aug 26, 2024
Ineos Automotive Americas, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
In vehicles like mine, which are fitted with the auxiliary battery, the battery can burp acid through a breather tube. this tube is located in a place where the acid will be discharged onto the brake lines. At that exact spot, there is a rubber bumper secured with cloth tape on those brake lines, and when the acid soaks into the cloth tape, the tape serves to hold the acid directly against the brake lines. Even after apparently only one day, the acid destroyed the tape and the rubber, and stripped the paint coating off the brake lines. I found it before it caused an issue, but the train location for the battery breathers is a problem. - My picture and forum post, also - [XXX] U.S.C. 552(B)(6) INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
In vehicles like mine, which are fitted with the auxiliary battery, the battery can burp acid through a breather tube. this tube is located in a place where the acid will be discharged onto the brake lines. At that exact spot, there is a rubber bumper secured with cloth tape on those brake lines, and when the acid soaks into the cloth tape, the tape serves to hold the acid directly against the brake lines. Even after apparently only one day, the acid destroyed the tape and the rubber, and stripped the paint coating off the brake lines. I found it before it caused an issue, but the train location for the battery breathers is a problem. - My picture and forum post, also - [XXX] U.S.C. 552(B)(6) INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
In vehicles like mine, which are fitted with the auxiliary battery, the battery can burp acid through a breather tube. this tube is located in a place where the acid will be discharged onto the brake lines. At that exact spot, there is a rubber bumper secured with cloth tape on those brake lines, and when the acid soaks into the cloth tape, the tape serves to hold the acid directly against the brake lines. Even after apparently only one day, the acid destroyed the tape and the rubber, and stripped the paint coating off the brake lines. I found it before it caused an issue, but the train location for the battery breathers is a problem. - My picture and forum post, also - [XXX] U.S.C. 552(B)(6) INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11611042
Recall Date: Aug 26, 2024
Ineos Automotive Americas, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
1. When the fuel tank is filled up, it triggers an Engine Warning Light which has to be manually reset for other functions (like cruise control to operate). I've been waiting 4 months for a fix. 2. After numerous attempts, the dealership is unable to have the installed recommended break Controller (Redarc) successfully send a break signal to the towing wiring harness, meaning that I cannot tow vehicles safely in line with the vehicle's advertized specifications. I have left my vehicle with Mossy Inneos Houston and said I don't want it back until it can safely tow trailers as advertized.
Corrective Action:
1. When the fuel tank is filled up, it triggers an Engine Warning Light which has to be manually reset for other functions (like cruise control to operate). I've been waiting 4 months for a fix. 2. After numerous attempts, the dealership is unable to have the installed recommended break Controller (Redarc) successfully send a break signal to the towing wiring harness, meaning that I cannot tow vehicles safely in line with the vehicle's advertized specifications. I have left my vehicle with Mossy Inneos Houston and said I don't want it back until it can safely tow trailers as advertized.
Additional Notes:
1. When the fuel tank is filled up, it triggers an Engine Warning Light which has to be manually reset for other functions (like cruise control to operate). I've been waiting 4 months for a fix. 2. After numerous attempts, the dealership is unable to have the installed recommended break Controller (Redarc) successfully send a break signal to the towing wiring harness, meaning that I cannot tow vehicles safely in line with the vehicle's advertized specifications. I have left my vehicle with Mossy Inneos Houston and said I don't want it back until it can safely tow trailers as advertized.
Mfg Campaign: 11602831
Recall Date: Jul 16, 2024
Ineos Automotive Americas, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
1. When the fuel tank is filled up, it triggers an Engine Warning Light which has to be manually reset for other functions (like cruise control to operate). I've been waiting 4 months for a fix. 2. After numerous attempts, the dealership is unable to have the installed recommended break Controller (Redarc) successfully send a break signal to the towing wiring harness, meaning that I cannot tow vehicles safely in line with the vehicle's advertized specifications. I have left my vehicle with Mossy Inneos Houston and said I don't want it back until it can safely tow trailers as advertized.
Corrective Action:
1. When the fuel tank is filled up, it triggers an Engine Warning Light which has to be manually reset for other functions (like cruise control to operate). I've been waiting 4 months for a fix. 2. After numerous attempts, the dealership is unable to have the installed recommended break Controller (Redarc) successfully send a break signal to the towing wiring harness, meaning that I cannot tow vehicles safely in line with the vehicle's advertized specifications. I have left my vehicle with Mossy Inneos Houston and said I don't want it back until it can safely tow trailers as advertized.
Additional Notes:
1. When the fuel tank is filled up, it triggers an Engine Warning Light which has to be manually reset for other functions (like cruise control to operate). I've been waiting 4 months for a fix. 2. After numerous attempts, the dealership is unable to have the installed recommended break Controller (Redarc) successfully send a break signal to the towing wiring harness, meaning that I cannot tow vehicles safely in line with the vehicle's advertized specifications. I have left my vehicle with Mossy Inneos Houston and said I don't want it back until it can safely tow trailers as advertized.
Mfg Campaign: 11602831
Recall Date: Jul 16, 2024
Ineos Automotive Americas, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
1. When the fuel tank is filled up, it triggers an Engine Warning Light which has to be manually reset for other functions (like cruise control to operate). I've been waiting 4 months for a fix. 2. After numerous attempts, the dealership is unable to have the installed recommended break Controller (Redarc) successfully send a break signal to the towing wiring harness, meaning that I cannot tow vehicles safely in line with the vehicle's advertized specifications. I have left my vehicle with Mossy Inneos Houston and said I don't want it back until it can safely tow trailers as advertized.
Corrective Action:
1. When the fuel tank is filled up, it triggers an Engine Warning Light which has to be manually reset for other functions (like cruise control to operate). I've been waiting 4 months for a fix. 2. After numerous attempts, the dealership is unable to have the installed recommended break Controller (Redarc) successfully send a break signal to the towing wiring harness, meaning that I cannot tow vehicles safely in line with the vehicle's advertized specifications. I have left my vehicle with Mossy Inneos Houston and said I don't want it back until it can safely tow trailers as advertized.
Additional Notes:
1. When the fuel tank is filled up, it triggers an Engine Warning Light which has to be manually reset for other functions (like cruise control to operate). I've been waiting 4 months for a fix. 2. After numerous attempts, the dealership is unable to have the installed recommended break Controller (Redarc) successfully send a break signal to the towing wiring harness, meaning that I cannot tow vehicles safely in line with the vehicle's advertized specifications. I have left my vehicle with Mossy Inneos Houston and said I don't want it back until it can safely tow trailers as advertized.
Mfg Campaign: 11602831
Recall Date: Jul 16, 2024
Ineos Automotive Americas, Llc
Defect Description:
STRUCTURE:BODY
Potential Consequences:
The rear door handles of the vehicle get stuck in the open position and do not always latch. When driving the vehicle the doors then swing open. Clearly this is a tremendous safety hazard. The dealer has tried to fix it, but has done so unsuccessfully.
Corrective Action:
The rear door handles of the vehicle get stuck in the open position and do not always latch. When driving the vehicle the doors then swing open. Clearly this is a tremendous safety hazard. The dealer has tried to fix it, but has done so unsuccessfully.
Additional Notes:
The rear door handles of the vehicle get stuck in the open position and do not always latch. When driving the vehicle the doors then swing open. Clearly this is a tremendous safety hazard. The dealer has tried to fix it, but has done so unsuccessfully.
Mfg Campaign: 11592085
Recall Date: Jun 3, 2024
Ineos Automotive Americas, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The body Control Module has been found faulty in numerous vehicles that affects the power windows, headlights, locks, Air condition, etc. Currently the manufacturer cannot reprogram new replacement module as they do not have a software capability.
Corrective Action:
The body Control Module has been found faulty in numerous vehicles that affects the power windows, headlights, locks, Air condition, etc. Currently the manufacturer cannot reprogram new replacement module as they do not have a software capability.
Additional Notes:
The body Control Module has been found faulty in numerous vehicles that affects the power windows, headlights, locks, Air condition, etc. Currently the manufacturer cannot reprogram new replacement module as they do not have a software capability.
Mfg Campaign: 11587711
Recall Date: May 8, 2024
Ineos Automotive Americas, Llc
Defect Description:
STEERING
Potential Consequences:
Driving at highway speeds--55-65 mph--the vehicle is all over the road. I am very concerned that there is a problem with the steering engineering making this vehicle dangerous on highways (as opposed to off-road).
Corrective Action:
Driving at highway speeds--55-65 mph--the vehicle is all over the road. I am very concerned that there is a problem with the steering engineering making this vehicle dangerous on highways (as opposed to off-road).
Additional Notes:
Driving at highway speeds--55-65 mph--the vehicle is all over the road. I am very concerned that there is a problem with the steering engineering making this vehicle dangerous on highways (as opposed to off-road).
Mfg Campaign: 11566813
Recall Date: Jan 21, 2024
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Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury
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