Complaints & Recalls
Official Safety Recalls - Important!
4 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Indian Motorcycle Company
Safety Issue:
Indian Motorcycle Company (Indian) is recalling certain 2014-2019 Chief, Chieftain, Roadmaster, and Springfield motorcycles. The gear position switch contacts may oxidize, causing the gear position display to inaccurately show that the motorcycle is in neutral when it is actually in gear.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: I-19-03
Recall Date: Oct 29, 2019
Indian Motorcycle Company
Safety Issue:
Indian Motorcycle Company (Indian) is recalling certain 2015-2017 Roadmaster motorcycles. Water may enter the trunk wiring harness, potentially causing the brake light to remain illuminated even when the brakes are not applied.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: I-18-01
Recall Date: Jan 16, 2018
Indian Motorcycle Company
Safety Issue:
Indian Motorcycle Company (Indian) is recalling certain model year 2014-2017 Chief Classic, Chief Dark Horse, Vintage, Chieftan, Chieftan Dark Horse, Springfield and Roadmaster motorcycles manufactured April 15, 2013, to July 15, 2016. In the affected motorcycles, the fuel rail may contact other components and result in a fuel leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: I-16-03
Recall Date: Dec 6, 2016
Consumer Complaints
13 ComplaintsIndian Motorcycle Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
My motorcycle went in a couple of years ago for a check because it would show neutral but be in gear and vice versa. The dealer cleaned the contacts and pins. It was fine for a bit and now at 55K miles it’s back to doing the same thing. It will show neutral and I’m on the highway doing 65 mph. The. Third gear and I’m stopped with the clutch out. The dealer is now saying we have to pay for this to be checked during routine servicing? 1.8 hours at $165.00 and hour? That’s bs. They know the problem are the pins and springs but they, the dealer, won’t change them. Because parts, to me, are $130 then $$300 in labor. They’re making a huge profit of their mistake. I’ve included a photo of the parts for the repair and the inflated prices for them.
Corrective Action:
My motorcycle went in a couple of years ago for a check because it would show neutral but be in gear and vice versa. The dealer cleaned the contacts and pins. It was fine for a bit and now at 55K miles it’s back to doing the same thing. It will show neutral and I’m on the highway doing 65 mph. The. Third gear and I’m stopped with the clutch out. The dealer is now saying we have to pay for this to be checked during routine servicing? 1.8 hours at $165.00 and hour? That’s bs. They know the problem are the pins and springs but they, the dealer, won’t change them. Because parts, to me, are $130 then $$300 in labor. They’re making a huge profit of their mistake. I’ve included a photo of the parts for the repair and the inflated prices for them.
Additional Notes:
My motorcycle went in a couple of years ago for a check because it would show neutral but be in gear and vice versa. The dealer cleaned the contacts and pins. It was fine for a bit and now at 55K miles it’s back to doing the same thing. It will show neutral and I’m on the highway doing 65 mph. The. Third gear and I’m stopped with the clutch out. The dealer is now saying we have to pay for this to be checked during routine servicing? 1.8 hours at $165.00 and hour? That’s bs. They know the problem are the pins and springs but they, the dealer, won’t change them. Because parts, to me, are $130 then $$300 in labor. They’re making a huge profit of their mistake. I’ve included a photo of the parts for the repair and the inflated prices for them.
Mfg Campaign: 11525199
Recall Date: Jun 3, 2023
Indian Motorcycle Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The clutch switch has failed open. If the engine stalls while in traffic, the rider is required to shift the transmission into neutral before the engine will restart. This could be a dangerous situation depending on what terrane the bike and rider are on. The normal operation for restart of the engine in a stall situation is to simply pull the clutch lever in and hit the start button. The starter should engage regardless of where the gear selector is as long as the clutch lever is pulled in. When researching this problem on YouTube and the Indian Motorcycle Forum, it is wide spread.
Corrective Action:
The clutch switch has failed open. If the engine stalls while in traffic, the rider is required to shift the transmission into neutral before the engine will restart. This could be a dangerous situation depending on what terrane the bike and rider are on. The normal operation for restart of the engine in a stall situation is to simply pull the clutch lever in and hit the start button. The starter should engage regardless of where the gear selector is as long as the clutch lever is pulled in. When researching this problem on YouTube and the Indian Motorcycle Forum, it is wide spread.
Additional Notes:
The clutch switch has failed open. If the engine stalls while in traffic, the rider is required to shift the transmission into neutral before the engine will restart. This could be a dangerous situation depending on what terrane the bike and rider are on. The normal operation for restart of the engine in a stall situation is to simply pull the clutch lever in and hit the start button. The starter should engage regardless of where the gear selector is as long as the clutch lever is pulled in. When researching this problem on YouTube and the Indian Motorcycle Forum, it is wide spread.
Mfg Campaign: 11524391
Recall Date: May 30, 2023
Indian Motorcycle Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I just had my recall replaced 3 TIMES because it was reading neutral in 6th gear and dropping me out of cruise AND NEVER start while in neutral ever
Corrective Action:
I just had my recall replaced 3 TIMES because it was reading neutral in 6th gear and dropping me out of cruise AND NEVER start while in neutral ever
Additional Notes:
I just had my recall replaced 3 TIMES because it was reading neutral in 6th gear and dropping me out of cruise AND NEVER start while in neutral ever
Mfg Campaign: 11480933
Recall Date: Aug 24, 2022
Indian Motorcycle Company
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
I just had my recall replaced 3 TIMES because it was reading neutral in 6th gear and dropping me out of cruise AND NEVER start while in neutral ever
Corrective Action:
I just had my recall replaced 3 TIMES because it was reading neutral in 6th gear and dropping me out of cruise AND NEVER start while in neutral ever
Additional Notes:
I just had my recall replaced 3 TIMES because it was reading neutral in 6th gear and dropping me out of cruise AND NEVER start while in neutral ever
Mfg Campaign: 11480933
Recall Date: Aug 24, 2022
Indian Motorcycle Company
Defect Description:
POWER TRAIN
Potential Consequences:
TL* THE CONTACT OWNS A 2017 INDIAN ROADMASTER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V776000 (ELECTRICAL SYSTEM, POWER TRAIN) HOWEVER, THE PARTS TO DO THE REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AN UNKNOWN DEALER WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Corrective Action:
TL* THE CONTACT OWNS A 2017 INDIAN ROADMASTER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V776000 (ELECTRICAL SYSTEM, POWER TRAIN) HOWEVER, THE PARTS TO DO THE REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AN UNKNOWN DEALER WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Additional Notes:
TL* THE CONTACT OWNS A 2017 INDIAN ROADMASTER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V776000 (ELECTRICAL SYSTEM, POWER TRAIN) HOWEVER, THE PARTS TO DO THE REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AN UNKNOWN DEALER WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Mfg Campaign: 11360520
Recall Date: Sep 22, 2020
Indian Motorcycle Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
TL* THE CONTACT OWNS A 2017 INDIAN ROADMASTER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V776000 (ELECTRICAL SYSTEM, POWER TRAIN) HOWEVER, THE PARTS TO DO THE REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AN UNKNOWN DEALER WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Corrective Action:
TL* THE CONTACT OWNS A 2017 INDIAN ROADMASTER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V776000 (ELECTRICAL SYSTEM, POWER TRAIN) HOWEVER, THE PARTS TO DO THE REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AN UNKNOWN DEALER WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Additional Notes:
TL* THE CONTACT OWNS A 2017 INDIAN ROADMASTER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V776000 (ELECTRICAL SYSTEM, POWER TRAIN) HOWEVER, THE PARTS TO DO THE REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AN UNKNOWN DEALER WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Mfg Campaign: 11360520
Recall Date: Sep 22, 2020
Indian Motorcycle Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
TL* THE CONTACT OWNS A 2017 POLARIS INDIAN ROAD MASTER. THE CONTACT STATED THAT THERE WAS AN ISSUE WITH THE INFOTAINMENT SYSTEM. THE TOUCHSCREEN WAS NOT FUNCTIONING PROPERLY, WHICH AFFECTED THE GPS SYSTEM, RADIO, VEHICLE STATUS, AND TIRE PRESSURE READINGS. INDIAN MOTORCYCLE OF LIBERTYVILLE (416 N MILWAUKEE AVE, LIBERTYVILLE, IL 60048, (847) 984-2542) SUBMITTED A GOODWILL WARRANTY CLAIM TO THE MANUFACTURER SINCE THE WARRANTY HAD EXPIRED. THE REQUEST WAS DENIED BY THE MANUFACTURER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 10,000.
Corrective Action:
TL* THE CONTACT OWNS A 2017 POLARIS INDIAN ROAD MASTER. THE CONTACT STATED THAT THERE WAS AN ISSUE WITH THE INFOTAINMENT SYSTEM. THE TOUCHSCREEN WAS NOT FUNCTIONING PROPERLY, WHICH AFFECTED THE GPS SYSTEM, RADIO, VEHICLE STATUS, AND TIRE PRESSURE READINGS. INDIAN MOTORCYCLE OF LIBERTYVILLE (416 N MILWAUKEE AVE, LIBERTYVILLE, IL 60048, (847) 984-2542) SUBMITTED A GOODWILL WARRANTY CLAIM TO THE MANUFACTURER SINCE THE WARRANTY HAD EXPIRED. THE REQUEST WAS DENIED BY THE MANUFACTURER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 10,000.
Additional Notes:
TL* THE CONTACT OWNS A 2017 POLARIS INDIAN ROAD MASTER. THE CONTACT STATED THAT THERE WAS AN ISSUE WITH THE INFOTAINMENT SYSTEM. THE TOUCHSCREEN WAS NOT FUNCTIONING PROPERLY, WHICH AFFECTED THE GPS SYSTEM, RADIO, VEHICLE STATUS, AND TIRE PRESSURE READINGS. INDIAN MOTORCYCLE OF LIBERTYVILLE (416 N MILWAUKEE AVE, LIBERTYVILLE, IL 60048, (847) 984-2542) SUBMITTED A GOODWILL WARRANTY CLAIM TO THE MANUFACTURER SINCE THE WARRANTY HAD EXPIRED. THE REQUEST WAS DENIED BY THE MANUFACTURER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 10,000.
Mfg Campaign: 11256150
Recall Date: Sep 17, 2019
Indian Motorcycle Company
Defect Description:
POWER TRAIN
Potential Consequences:
LORS DE FORTE PLUIE , LE MOTEUR TOURNE SUR UN SEUL CYLINDRE ET CALE PARFOIS.
Corrective Action:
LORS DE FORTE PLUIE , LE MOTEUR TOURNE SUR UN SEUL CYLINDRE ET CALE PARFOIS.
Additional Notes:
LORS DE FORTE PLUIE , LE MOTEUR TOURNE SUR UN SEUL CYLINDRE ET CALE PARFOIS.
Mfg Campaign: 11219719
Recall Date: Jun 13, 2019
Indian Motorcycle Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
THE CLUTCH CABLE RUBS THE DASH CAUSING DAMAGE TO THE DASH AND CABLE IN TIME THE CABLE COULD BRAKE AND LOOSE CONTROL BY NOT BEING ABLE TO STOP
Corrective Action:
THE CLUTCH CABLE RUBS THE DASH CAUSING DAMAGE TO THE DASH AND CABLE IN TIME THE CABLE COULD BRAKE AND LOOSE CONTROL BY NOT BEING ABLE TO STOP
Additional Notes:
THE CLUTCH CABLE RUBS THE DASH CAUSING DAMAGE TO THE DASH AND CABLE IN TIME THE CABLE COULD BRAKE AND LOOSE CONTROL BY NOT BEING ABLE TO STOP
Mfg Campaign: 11083822
Recall Date: Apr 8, 2018
Indian Motorcycle Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
2017 BUICK ROADMASTER. CONSUMER WRITES IN REGARDS TO VARIOUS SAFETY ISSUES ON VEHICLE. *LD THE CONSUMER STATED THERE WERE SAFETY DEFECTS CONCERNING UN ECE REGULATION 10/ CAR 1CES-002,PART 15/FCC RULES AND CAR LICENSE EXEMPT RSS 210,PN: 9925933, AND DEALERSHIP AND RECALL ISSUES. *JS
Corrective Action:
2017 BUICK ROADMASTER. CONSUMER WRITES IN REGARDS TO VARIOUS SAFETY ISSUES ON VEHICLE. *LD THE CONSUMER STATED THERE WERE SAFETY DEFECTS CONCERNING UN ECE REGULATION 10/ CAR 1CES-002,PART 15/FCC RULES AND CAR LICENSE EXEMPT RSS 210,PN: 9925933, AND DEALERSHIP AND RECALL ISSUES. *JS
Additional Notes:
2017 BUICK ROADMASTER. CONSUMER WRITES IN REGARDS TO VARIOUS SAFETY ISSUES ON VEHICLE. *LD THE CONSUMER STATED THERE WERE SAFETY DEFECTS CONCERNING UN ECE REGULATION 10/ CAR 1CES-002,PART 15/FCC RULES AND CAR LICENSE EXEMPT RSS 210,PN: 9925933, AND DEALERSHIP AND RECALL ISSUES. *JS
Mfg Campaign: 11029674
Recall Date: Mar 2, 2018
Indian Motorcycle Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
POLARIS CASE # 4018942. ON FEBRUARY 3, 2017 AT ABOUT 5:00 ' 5:30PM EST, MY 2017 INDIAN ROADMASTER (THE 'BIKE') RETURNED THREE COMPUTER ERRORS AND FAILED TO START WHILE I WAS PARKED IN A PARKING LOT LOCATED AT 4260 PEACHTREE RD NE IN BROOKHAVEN, GA. THE INFORMATION CENTER ON THE BIKE DIRECTED ME TO 'CONTACT DEALER' (THE 'INCIDENT'). AT THE TIME OF THE INCIDENT, THE BIKE HAD 837 MILES ON IT. I CONTACTED DEALER AS INSTRUCTED, WHO REFERRED ME TO DEALER'S SERVICE DEPARTMENT PARTNER ("SERVICE"). SERVICE INSTRUCTED ME THAT THERE WERE KNOWN ISSUES WITH THE ENGINE CONTROL MODULE ('ECM') AND MAIN WIRING HARNESS ('MAIN HARNESS') DISCONNECT THROUGH VIBRATION, BUT SUCH ISSUES ARE REPAIRED OSTENSIBLY BY A NYLON ZIP-TIE AS A TEMPORARY SOLUTION AWAITING MANUFACTURER ACTIONS. THE ECM HAS NO POSITIVE LATCHING COMPONENT ON IT TO SECURE THE MAIN HARNESS TO THE ECM AND THUS MAINTAIN A SOLID CONNECTION. THE MAIN HARNESS VIBRATES LOOSE OVER TIME, IN MY CASE 837 MILES, FROM THE ECM AND THUS KILLS THE BIKE, JUST AS I EXPERIENCED. DEALER REPORTED THAT MY INCIDENT IS ONE OF AT LEAST TWO THAT HAVE OCCURRED WITH THE ECM AND MAIN HARNESS ON A BRAND-NEW CHIEFTAIN AND MY ROADMASTER (DOP 12/2/2016), SINCE ON OR ABOUT OCTOBER, 2016; DEALER HAVING SOLD ABOUT 20 MOTORCYCLES SINCE OCTOBER, 2016. THAT IS A FAILURE RATE OF 10% FROM DEALER ALONE OVER A ROUGHLY 1/3 OF A YEAR. IT IS NOTEWORTHY THAT THE BIKE IS COMPLETELY POWERED OFF WHEN THE MAIN HARNESS DISCONNECTS FROM THE ECM: THE ENGINE DIES, NO TURN SIGNALS FUNCTION, NO EMERGENCY FLASHERS, NO HEADLIGHTS OR TAILLIGHTS. I HAPPENED TO BE IN A PARKING LOT AT THE TIME OF OCCURRENCE. HOWEVER, WERE THIS TO HAPPEN AT SPEED ON A FREEWAY, OR ON A TWO-LANE HIGHWAY ON WHICH THERE IS NO SHOULDER, A FREQUENT OCCURRENCE IN THIS PART OF GEORGIA, SUCH FAILURE COULD HAVE MORE DIRE CONSEQUENCES. IN MY VIEW, LIVES ARE AT RISK.
Corrective Action:
POLARIS CASE # 4018942. ON FEBRUARY 3, 2017 AT ABOUT 5:00 ' 5:30PM EST, MY 2017 INDIAN ROADMASTER (THE 'BIKE') RETURNED THREE COMPUTER ERRORS AND FAILED TO START WHILE I WAS PARKED IN A PARKING LOT LOCATED AT 4260 PEACHTREE RD NE IN BROOKHAVEN, GA. THE INFORMATION CENTER ON THE BIKE DIRECTED ME TO 'CONTACT DEALER' (THE 'INCIDENT'). AT THE TIME OF THE INCIDENT, THE BIKE HAD 837 MILES ON IT. I CONTACTED DEALER AS INSTRUCTED, WHO REFERRED ME TO DEALER'S SERVICE DEPARTMENT PARTNER ("SERVICE"). SERVICE INSTRUCTED ME THAT THERE WERE KNOWN ISSUES WITH THE ENGINE CONTROL MODULE ('ECM') AND MAIN WIRING HARNESS ('MAIN HARNESS') DISCONNECT THROUGH VIBRATION, BUT SUCH ISSUES ARE REPAIRED OSTENSIBLY BY A NYLON ZIP-TIE AS A TEMPORARY SOLUTION AWAITING MANUFACTURER ACTIONS. THE ECM HAS NO POSITIVE LATCHING COMPONENT ON IT TO SECURE THE MAIN HARNESS TO THE ECM AND THUS MAINTAIN A SOLID CONNECTION. THE MAIN HARNESS VIBRATES LOOSE OVER TIME, IN MY CASE 837 MILES, FROM THE ECM AND THUS KILLS THE BIKE, JUST AS I EXPERIENCED. DEALER REPORTED THAT MY INCIDENT IS ONE OF AT LEAST TWO THAT HAVE OCCURRED WITH THE ECM AND MAIN HARNESS ON A BRAND-NEW CHIEFTAIN AND MY ROADMASTER (DOP 12/2/2016), SINCE ON OR ABOUT OCTOBER, 2016; DEALER HAVING SOLD ABOUT 20 MOTORCYCLES SINCE OCTOBER, 2016. THAT IS A FAILURE RATE OF 10% FROM DEALER ALONE OVER A ROUGHLY 1/3 OF A YEAR. IT IS NOTEWORTHY THAT THE BIKE IS COMPLETELY POWERED OFF WHEN THE MAIN HARNESS DISCONNECTS FROM THE ECM: THE ENGINE DIES, NO TURN SIGNALS FUNCTION, NO EMERGENCY FLASHERS, NO HEADLIGHTS OR TAILLIGHTS. I HAPPENED TO BE IN A PARKING LOT AT THE TIME OF OCCURRENCE. HOWEVER, WERE THIS TO HAPPEN AT SPEED ON A FREEWAY, OR ON A TWO-LANE HIGHWAY ON WHICH THERE IS NO SHOULDER, A FREQUENT OCCURRENCE IN THIS PART OF GEORGIA, SUCH FAILURE COULD HAVE MORE DIRE CONSEQUENCES. IN MY VIEW, LIVES ARE AT RISK.
Additional Notes:
POLARIS CASE # 4018942. ON FEBRUARY 3, 2017 AT ABOUT 5:00 ' 5:30PM EST, MY 2017 INDIAN ROADMASTER (THE 'BIKE') RETURNED THREE COMPUTER ERRORS AND FAILED TO START WHILE I WAS PARKED IN A PARKING LOT LOCATED AT 4260 PEACHTREE RD NE IN BROOKHAVEN, GA. THE INFORMATION CENTER ON THE BIKE DIRECTED ME TO 'CONTACT DEALER' (THE 'INCIDENT'). AT THE TIME OF THE INCIDENT, THE BIKE HAD 837 MILES ON IT. I CONTACTED DEALER AS INSTRUCTED, WHO REFERRED ME TO DEALER'S SERVICE DEPARTMENT PARTNER ("SERVICE"). SERVICE INSTRUCTED ME THAT THERE WERE KNOWN ISSUES WITH THE ENGINE CONTROL MODULE ('ECM') AND MAIN WIRING HARNESS ('MAIN HARNESS') DISCONNECT THROUGH VIBRATION, BUT SUCH ISSUES ARE REPAIRED OSTENSIBLY BY A NYLON ZIP-TIE AS A TEMPORARY SOLUTION AWAITING MANUFACTURER ACTIONS. THE ECM HAS NO POSITIVE LATCHING COMPONENT ON IT TO SECURE THE MAIN HARNESS TO THE ECM AND THUS MAINTAIN A SOLID CONNECTION. THE MAIN HARNESS VIBRATES LOOSE OVER TIME, IN MY CASE 837 MILES, FROM THE ECM AND THUS KILLS THE BIKE, JUST AS I EXPERIENCED. DEALER REPORTED THAT MY INCIDENT IS ONE OF AT LEAST TWO THAT HAVE OCCURRED WITH THE ECM AND MAIN HARNESS ON A BRAND-NEW CHIEFTAIN AND MY ROADMASTER (DOP 12/2/2016), SINCE ON OR ABOUT OCTOBER, 2016; DEALER HAVING SOLD ABOUT 20 MOTORCYCLES SINCE OCTOBER, 2016. THAT IS A FAILURE RATE OF 10% FROM DEALER ALONE OVER A ROUGHLY 1/3 OF A YEAR. IT IS NOTEWORTHY THAT THE BIKE IS COMPLETELY POWERED OFF WHEN THE MAIN HARNESS DISCONNECTS FROM THE ECM: THE ENGINE DIES, NO TURN SIGNALS FUNCTION, NO EMERGENCY FLASHERS, NO HEADLIGHTS OR TAILLIGHTS. I HAPPENED TO BE IN A PARKING LOT AT THE TIME OF OCCURRENCE. HOWEVER, WERE THIS TO HAPPEN AT SPEED ON A FREEWAY, OR ON A TWO-LANE HIGHWAY ON WHICH THERE IS NO SHOULDER, A FREQUENT OCCURRENCE IN THIS PART OF GEORGIA, SUCH FAILURE COULD HAVE MORE DIRE CONSEQUENCES. IN MY VIEW, LIVES ARE AT RISK.
Mfg Campaign: 10957550
Recall Date: Feb 28, 2017
Indian Motorcycle Company
Defect Description:
ENGINE
Potential Consequences:
POLARIS CASE # 4018942. ON FEBRUARY 3, 2017 AT ABOUT 5:00 ' 5:30PM EST, MY 2017 INDIAN ROADMASTER (THE 'BIKE') RETURNED THREE COMPUTER ERRORS AND FAILED TO START WHILE I WAS PARKED IN A PARKING LOT LOCATED AT 4260 PEACHTREE RD NE IN BROOKHAVEN, GA. THE INFORMATION CENTER ON THE BIKE DIRECTED ME TO 'CONTACT DEALER' (THE 'INCIDENT'). AT THE TIME OF THE INCIDENT, THE BIKE HAD 837 MILES ON IT. I CONTACTED DEALER AS INSTRUCTED, WHO REFERRED ME TO DEALER'S SERVICE DEPARTMENT PARTNER ("SERVICE"). SERVICE INSTRUCTED ME THAT THERE WERE KNOWN ISSUES WITH THE ENGINE CONTROL MODULE ('ECM') AND MAIN WIRING HARNESS ('MAIN HARNESS') DISCONNECT THROUGH VIBRATION, BUT SUCH ISSUES ARE REPAIRED OSTENSIBLY BY A NYLON ZIP-TIE AS A TEMPORARY SOLUTION AWAITING MANUFACTURER ACTIONS. THE ECM HAS NO POSITIVE LATCHING COMPONENT ON IT TO SECURE THE MAIN HARNESS TO THE ECM AND THUS MAINTAIN A SOLID CONNECTION. THE MAIN HARNESS VIBRATES LOOSE OVER TIME, IN MY CASE 837 MILES, FROM THE ECM AND THUS KILLS THE BIKE, JUST AS I EXPERIENCED. DEALER REPORTED THAT MY INCIDENT IS ONE OF AT LEAST TWO THAT HAVE OCCURRED WITH THE ECM AND MAIN HARNESS ON A BRAND-NEW CHIEFTAIN AND MY ROADMASTER (DOP 12/2/2016), SINCE ON OR ABOUT OCTOBER, 2016; DEALER HAVING SOLD ABOUT 20 MOTORCYCLES SINCE OCTOBER, 2016. THAT IS A FAILURE RATE OF 10% FROM DEALER ALONE OVER A ROUGHLY 1/3 OF A YEAR. IT IS NOTEWORTHY THAT THE BIKE IS COMPLETELY POWERED OFF WHEN THE MAIN HARNESS DISCONNECTS FROM THE ECM: THE ENGINE DIES, NO TURN SIGNALS FUNCTION, NO EMERGENCY FLASHERS, NO HEADLIGHTS OR TAILLIGHTS. I HAPPENED TO BE IN A PARKING LOT AT THE TIME OF OCCURRENCE. HOWEVER, WERE THIS TO HAPPEN AT SPEED ON A FREEWAY, OR ON A TWO-LANE HIGHWAY ON WHICH THERE IS NO SHOULDER, A FREQUENT OCCURRENCE IN THIS PART OF GEORGIA, SUCH FAILURE COULD HAVE MORE DIRE CONSEQUENCES. IN MY VIEW, LIVES ARE AT RISK.
Corrective Action:
POLARIS CASE # 4018942. ON FEBRUARY 3, 2017 AT ABOUT 5:00 ' 5:30PM EST, MY 2017 INDIAN ROADMASTER (THE 'BIKE') RETURNED THREE COMPUTER ERRORS AND FAILED TO START WHILE I WAS PARKED IN A PARKING LOT LOCATED AT 4260 PEACHTREE RD NE IN BROOKHAVEN, GA. THE INFORMATION CENTER ON THE BIKE DIRECTED ME TO 'CONTACT DEALER' (THE 'INCIDENT'). AT THE TIME OF THE INCIDENT, THE BIKE HAD 837 MILES ON IT. I CONTACTED DEALER AS INSTRUCTED, WHO REFERRED ME TO DEALER'S SERVICE DEPARTMENT PARTNER ("SERVICE"). SERVICE INSTRUCTED ME THAT THERE WERE KNOWN ISSUES WITH THE ENGINE CONTROL MODULE ('ECM') AND MAIN WIRING HARNESS ('MAIN HARNESS') DISCONNECT THROUGH VIBRATION, BUT SUCH ISSUES ARE REPAIRED OSTENSIBLY BY A NYLON ZIP-TIE AS A TEMPORARY SOLUTION AWAITING MANUFACTURER ACTIONS. THE ECM HAS NO POSITIVE LATCHING COMPONENT ON IT TO SECURE THE MAIN HARNESS TO THE ECM AND THUS MAINTAIN A SOLID CONNECTION. THE MAIN HARNESS VIBRATES LOOSE OVER TIME, IN MY CASE 837 MILES, FROM THE ECM AND THUS KILLS THE BIKE, JUST AS I EXPERIENCED. DEALER REPORTED THAT MY INCIDENT IS ONE OF AT LEAST TWO THAT HAVE OCCURRED WITH THE ECM AND MAIN HARNESS ON A BRAND-NEW CHIEFTAIN AND MY ROADMASTER (DOP 12/2/2016), SINCE ON OR ABOUT OCTOBER, 2016; DEALER HAVING SOLD ABOUT 20 MOTORCYCLES SINCE OCTOBER, 2016. THAT IS A FAILURE RATE OF 10% FROM DEALER ALONE OVER A ROUGHLY 1/3 OF A YEAR. IT IS NOTEWORTHY THAT THE BIKE IS COMPLETELY POWERED OFF WHEN THE MAIN HARNESS DISCONNECTS FROM THE ECM: THE ENGINE DIES, NO TURN SIGNALS FUNCTION, NO EMERGENCY FLASHERS, NO HEADLIGHTS OR TAILLIGHTS. I HAPPENED TO BE IN A PARKING LOT AT THE TIME OF OCCURRENCE. HOWEVER, WERE THIS TO HAPPEN AT SPEED ON A FREEWAY, OR ON A TWO-LANE HIGHWAY ON WHICH THERE IS NO SHOULDER, A FREQUENT OCCURRENCE IN THIS PART OF GEORGIA, SUCH FAILURE COULD HAVE MORE DIRE CONSEQUENCES. IN MY VIEW, LIVES ARE AT RISK.
Additional Notes:
POLARIS CASE # 4018942. ON FEBRUARY 3, 2017 AT ABOUT 5:00 ' 5:30PM EST, MY 2017 INDIAN ROADMASTER (THE 'BIKE') RETURNED THREE COMPUTER ERRORS AND FAILED TO START WHILE I WAS PARKED IN A PARKING LOT LOCATED AT 4260 PEACHTREE RD NE IN BROOKHAVEN, GA. THE INFORMATION CENTER ON THE BIKE DIRECTED ME TO 'CONTACT DEALER' (THE 'INCIDENT'). AT THE TIME OF THE INCIDENT, THE BIKE HAD 837 MILES ON IT. I CONTACTED DEALER AS INSTRUCTED, WHO REFERRED ME TO DEALER'S SERVICE DEPARTMENT PARTNER ("SERVICE"). SERVICE INSTRUCTED ME THAT THERE WERE KNOWN ISSUES WITH THE ENGINE CONTROL MODULE ('ECM') AND MAIN WIRING HARNESS ('MAIN HARNESS') DISCONNECT THROUGH VIBRATION, BUT SUCH ISSUES ARE REPAIRED OSTENSIBLY BY A NYLON ZIP-TIE AS A TEMPORARY SOLUTION AWAITING MANUFACTURER ACTIONS. THE ECM HAS NO POSITIVE LATCHING COMPONENT ON IT TO SECURE THE MAIN HARNESS TO THE ECM AND THUS MAINTAIN A SOLID CONNECTION. THE MAIN HARNESS VIBRATES LOOSE OVER TIME, IN MY CASE 837 MILES, FROM THE ECM AND THUS KILLS THE BIKE, JUST AS I EXPERIENCED. DEALER REPORTED THAT MY INCIDENT IS ONE OF AT LEAST TWO THAT HAVE OCCURRED WITH THE ECM AND MAIN HARNESS ON A BRAND-NEW CHIEFTAIN AND MY ROADMASTER (DOP 12/2/2016), SINCE ON OR ABOUT OCTOBER, 2016; DEALER HAVING SOLD ABOUT 20 MOTORCYCLES SINCE OCTOBER, 2016. THAT IS A FAILURE RATE OF 10% FROM DEALER ALONE OVER A ROUGHLY 1/3 OF A YEAR. IT IS NOTEWORTHY THAT THE BIKE IS COMPLETELY POWERED OFF WHEN THE MAIN HARNESS DISCONNECTS FROM THE ECM: THE ENGINE DIES, NO TURN SIGNALS FUNCTION, NO EMERGENCY FLASHERS, NO HEADLIGHTS OR TAILLIGHTS. I HAPPENED TO BE IN A PARKING LOT AT THE TIME OF OCCURRENCE. HOWEVER, WERE THIS TO HAPPEN AT SPEED ON A FREEWAY, OR ON A TWO-LANE HIGHWAY ON WHICH THERE IS NO SHOULDER, A FREQUENT OCCURRENCE IN THIS PART OF GEORGIA, SUCH FAILURE COULD HAVE MORE DIRE CONSEQUENCES. IN MY VIEW, LIVES ARE AT RISK.
Mfg Campaign: 10957550
Recall Date: Feb 28, 2017
Indian Motorcycle Company
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
POLARIS CASE # 4018942. ON FEBRUARY 3, 2017 AT ABOUT 5:00 ' 5:30PM EST, MY 2017 INDIAN ROADMASTER (THE 'BIKE') RETURNED THREE COMPUTER ERRORS AND FAILED TO START WHILE I WAS PARKED IN A PARKING LOT LOCATED AT 4260 PEACHTREE RD NE IN BROOKHAVEN, GA. THE INFORMATION CENTER ON THE BIKE DIRECTED ME TO 'CONTACT DEALER' (THE 'INCIDENT'). AT THE TIME OF THE INCIDENT, THE BIKE HAD 837 MILES ON IT. I CONTACTED DEALER AS INSTRUCTED, WHO REFERRED ME TO DEALER'S SERVICE DEPARTMENT PARTNER ("SERVICE"). SERVICE INSTRUCTED ME THAT THERE WERE KNOWN ISSUES WITH THE ENGINE CONTROL MODULE ('ECM') AND MAIN WIRING HARNESS ('MAIN HARNESS') DISCONNECT THROUGH VIBRATION, BUT SUCH ISSUES ARE REPAIRED OSTENSIBLY BY A NYLON ZIP-TIE AS A TEMPORARY SOLUTION AWAITING MANUFACTURER ACTIONS. THE ECM HAS NO POSITIVE LATCHING COMPONENT ON IT TO SECURE THE MAIN HARNESS TO THE ECM AND THUS MAINTAIN A SOLID CONNECTION. THE MAIN HARNESS VIBRATES LOOSE OVER TIME, IN MY CASE 837 MILES, FROM THE ECM AND THUS KILLS THE BIKE, JUST AS I EXPERIENCED. DEALER REPORTED THAT MY INCIDENT IS ONE OF AT LEAST TWO THAT HAVE OCCURRED WITH THE ECM AND MAIN HARNESS ON A BRAND-NEW CHIEFTAIN AND MY ROADMASTER (DOP 12/2/2016), SINCE ON OR ABOUT OCTOBER, 2016; DEALER HAVING SOLD ABOUT 20 MOTORCYCLES SINCE OCTOBER, 2016. THAT IS A FAILURE RATE OF 10% FROM DEALER ALONE OVER A ROUGHLY 1/3 OF A YEAR. IT IS NOTEWORTHY THAT THE BIKE IS COMPLETELY POWERED OFF WHEN THE MAIN HARNESS DISCONNECTS FROM THE ECM: THE ENGINE DIES, NO TURN SIGNALS FUNCTION, NO EMERGENCY FLASHERS, NO HEADLIGHTS OR TAILLIGHTS. I HAPPENED TO BE IN A PARKING LOT AT THE TIME OF OCCURRENCE. HOWEVER, WERE THIS TO HAPPEN AT SPEED ON A FREEWAY, OR ON A TWO-LANE HIGHWAY ON WHICH THERE IS NO SHOULDER, A FREQUENT OCCURRENCE IN THIS PART OF GEORGIA, SUCH FAILURE COULD HAVE MORE DIRE CONSEQUENCES. IN MY VIEW, LIVES ARE AT RISK.
Corrective Action:
POLARIS CASE # 4018942. ON FEBRUARY 3, 2017 AT ABOUT 5:00 ' 5:30PM EST, MY 2017 INDIAN ROADMASTER (THE 'BIKE') RETURNED THREE COMPUTER ERRORS AND FAILED TO START WHILE I WAS PARKED IN A PARKING LOT LOCATED AT 4260 PEACHTREE RD NE IN BROOKHAVEN, GA. THE INFORMATION CENTER ON THE BIKE DIRECTED ME TO 'CONTACT DEALER' (THE 'INCIDENT'). AT THE TIME OF THE INCIDENT, THE BIKE HAD 837 MILES ON IT. I CONTACTED DEALER AS INSTRUCTED, WHO REFERRED ME TO DEALER'S SERVICE DEPARTMENT PARTNER ("SERVICE"). SERVICE INSTRUCTED ME THAT THERE WERE KNOWN ISSUES WITH THE ENGINE CONTROL MODULE ('ECM') AND MAIN WIRING HARNESS ('MAIN HARNESS') DISCONNECT THROUGH VIBRATION, BUT SUCH ISSUES ARE REPAIRED OSTENSIBLY BY A NYLON ZIP-TIE AS A TEMPORARY SOLUTION AWAITING MANUFACTURER ACTIONS. THE ECM HAS NO POSITIVE LATCHING COMPONENT ON IT TO SECURE THE MAIN HARNESS TO THE ECM AND THUS MAINTAIN A SOLID CONNECTION. THE MAIN HARNESS VIBRATES LOOSE OVER TIME, IN MY CASE 837 MILES, FROM THE ECM AND THUS KILLS THE BIKE, JUST AS I EXPERIENCED. DEALER REPORTED THAT MY INCIDENT IS ONE OF AT LEAST TWO THAT HAVE OCCURRED WITH THE ECM AND MAIN HARNESS ON A BRAND-NEW CHIEFTAIN AND MY ROADMASTER (DOP 12/2/2016), SINCE ON OR ABOUT OCTOBER, 2016; DEALER HAVING SOLD ABOUT 20 MOTORCYCLES SINCE OCTOBER, 2016. THAT IS A FAILURE RATE OF 10% FROM DEALER ALONE OVER A ROUGHLY 1/3 OF A YEAR. IT IS NOTEWORTHY THAT THE BIKE IS COMPLETELY POWERED OFF WHEN THE MAIN HARNESS DISCONNECTS FROM THE ECM: THE ENGINE DIES, NO TURN SIGNALS FUNCTION, NO EMERGENCY FLASHERS, NO HEADLIGHTS OR TAILLIGHTS. I HAPPENED TO BE IN A PARKING LOT AT THE TIME OF OCCURRENCE. HOWEVER, WERE THIS TO HAPPEN AT SPEED ON A FREEWAY, OR ON A TWO-LANE HIGHWAY ON WHICH THERE IS NO SHOULDER, A FREQUENT OCCURRENCE IN THIS PART OF GEORGIA, SUCH FAILURE COULD HAVE MORE DIRE CONSEQUENCES. IN MY VIEW, LIVES ARE AT RISK.
Additional Notes:
POLARIS CASE # 4018942. ON FEBRUARY 3, 2017 AT ABOUT 5:00 ' 5:30PM EST, MY 2017 INDIAN ROADMASTER (THE 'BIKE') RETURNED THREE COMPUTER ERRORS AND FAILED TO START WHILE I WAS PARKED IN A PARKING LOT LOCATED AT 4260 PEACHTREE RD NE IN BROOKHAVEN, GA. THE INFORMATION CENTER ON THE BIKE DIRECTED ME TO 'CONTACT DEALER' (THE 'INCIDENT'). AT THE TIME OF THE INCIDENT, THE BIKE HAD 837 MILES ON IT. I CONTACTED DEALER AS INSTRUCTED, WHO REFERRED ME TO DEALER'S SERVICE DEPARTMENT PARTNER ("SERVICE"). SERVICE INSTRUCTED ME THAT THERE WERE KNOWN ISSUES WITH THE ENGINE CONTROL MODULE ('ECM') AND MAIN WIRING HARNESS ('MAIN HARNESS') DISCONNECT THROUGH VIBRATION, BUT SUCH ISSUES ARE REPAIRED OSTENSIBLY BY A NYLON ZIP-TIE AS A TEMPORARY SOLUTION AWAITING MANUFACTURER ACTIONS. THE ECM HAS NO POSITIVE LATCHING COMPONENT ON IT TO SECURE THE MAIN HARNESS TO THE ECM AND THUS MAINTAIN A SOLID CONNECTION. THE MAIN HARNESS VIBRATES LOOSE OVER TIME, IN MY CASE 837 MILES, FROM THE ECM AND THUS KILLS THE BIKE, JUST AS I EXPERIENCED. DEALER REPORTED THAT MY INCIDENT IS ONE OF AT LEAST TWO THAT HAVE OCCURRED WITH THE ECM AND MAIN HARNESS ON A BRAND-NEW CHIEFTAIN AND MY ROADMASTER (DOP 12/2/2016), SINCE ON OR ABOUT OCTOBER, 2016; DEALER HAVING SOLD ABOUT 20 MOTORCYCLES SINCE OCTOBER, 2016. THAT IS A FAILURE RATE OF 10% FROM DEALER ALONE OVER A ROUGHLY 1/3 OF A YEAR. IT IS NOTEWORTHY THAT THE BIKE IS COMPLETELY POWERED OFF WHEN THE MAIN HARNESS DISCONNECTS FROM THE ECM: THE ENGINE DIES, NO TURN SIGNALS FUNCTION, NO EMERGENCY FLASHERS, NO HEADLIGHTS OR TAILLIGHTS. I HAPPENED TO BE IN A PARKING LOT AT THE TIME OF OCCURRENCE. HOWEVER, WERE THIS TO HAPPEN AT SPEED ON A FREEWAY, OR ON A TWO-LANE HIGHWAY ON WHICH THERE IS NO SHOULDER, A FREQUENT OCCURRENCE IN THIS PART OF GEORGIA, SUCH FAILURE COULD HAVE MORE DIRE CONSEQUENCES. IN MY VIEW, LIVES ARE AT RISK.
Mfg Campaign: 10957550
Recall Date: Feb 28, 2017
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