Complaints & Recalls
Official Safety Recalls - Important!
2 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Indian Motorcycle Company
Safety Issue:
Indian Motorcycle Company (Indian) is recalling certain 2020-2022 Challenger, Challenger Dark Horse, Challenger Limited, 2022 Challenger Dark Horse Icon, Challenger Elite, FTR 1200, FTR 1200 Rally, FTR 1200 S, FTR 1200 R Carbon, Pursuit Dark Horse, Challenger JD Limited Edition, Pursuit Limited Icon, Pursuit Dark Horse Premium, Pursuit Limited, Pursuit Limited Premium, 2019-2020 FTR 1200 S, FTR 1200, and 2020 FTR 1200 Rally motorcycles. The brake lights may illuminate unexpectedly and without brake application from the rider. As such, these motorcycles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: I-24-03
Recall Date: Feb 2, 2024
Indian Motorcycle Company
Safety Issue:
Indian Motorcycle Company (Indian) is recalling certain 2020 Challenger motorcycles. The engine output shaft bearing may not have been sufficiently lubricated during assembly, possibly resulting in bearing failure at very low mileage.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: I-20-02
Recall Date: Mar 25, 2020
Consumer Complaints
2 ComplaintsIndian Motorcycle Company
Defect Description:
STEERING
Potential Consequences:
The Motorcycle has a terrible wobble at various speeds and can be felt in the handle bars when lightly holding on. But if you let go to adjust something the bars shake back and forth at a rapid speed and is very scary. I have had Polaris engineers and the local Indian Dealership try to fix the issue with various suggestions with no effect to make it better. My polling from the nation of owners shows between 5 and 10 percent have this issue. Its not an isolated case. There are many that have not had any issue. The problem starts at zero miles on bike with zero modifications. I have several videos.
Corrective Action:
The Motorcycle has a terrible wobble at various speeds and can be felt in the handle bars when lightly holding on. But if you let go to adjust something the bars shake back and forth at a rapid speed and is very scary. I have had Polaris engineers and the local Indian Dealership try to fix the issue with various suggestions with no effect to make it better. My polling from the nation of owners shows between 5 and 10 percent have this issue. Its not an isolated case. There are many that have not had any issue. The problem starts at zero miles on bike with zero modifications. I have several videos.
Additional Notes:
The Motorcycle has a terrible wobble at various speeds and can be felt in the handle bars when lightly holding on. But if you let go to adjust something the bars shake back and forth at a rapid speed and is very scary. I have had Polaris engineers and the local Indian Dealership try to fix the issue with various suggestions with no effect to make it better. My polling from the nation of owners shows between 5 and 10 percent have this issue. Its not an isolated case. There are many that have not had any issue. The problem starts at zero miles on bike with zero modifications. I have several videos.
Mfg Campaign: 11491828
Recall Date: Nov 1, 2022
Indian Motorcycle Company
Defect Description:
SERVICE BRAKES
Potential Consequences:
I PICKED UP MY BRAND NEW 2020 INDIAN MOTORCYCLE ON JULY 2, 2020 AND BROUGHT IT HOME. LATER THAT NIGHT I TOOK A RIDE AND I WAS ON THE BELT PARKWAY W/B WHEN I FELT SOMETHING FALL NEAR MY LEFT FOOT. THEN SOMETHING ELSE FELL NEAR MY LEFT FOOT. I GOT OFF AT EXIT 14 TO INSPECT THE MOTORCYCLE AND DISCOVERED THAT I HAD NO REAR BRAKES, AND I COULD SMELL BURNING OIL. I NOTIFIED THE DEALER VIA EMAIL, AND THE NEXT DAY THEY PICKED UP THE MOTORCYCLE TO EXAMINE IT. THEY FOUND THAT THE REAR BRAKES HAD FALLEN OFF THE MOTORCYCLE AND THE CABLES WAS SHREDDED. THE DEALER SWITCH OUT THE DEFECTIVE MOTORCYCLE FOR A NEW ONE OFF THE FLOOR.
Corrective Action:
I PICKED UP MY BRAND NEW 2020 INDIAN MOTORCYCLE ON JULY 2, 2020 AND BROUGHT IT HOME. LATER THAT NIGHT I TOOK A RIDE AND I WAS ON THE BELT PARKWAY W/B WHEN I FELT SOMETHING FALL NEAR MY LEFT FOOT. THEN SOMETHING ELSE FELL NEAR MY LEFT FOOT. I GOT OFF AT EXIT 14 TO INSPECT THE MOTORCYCLE AND DISCOVERED THAT I HAD NO REAR BRAKES, AND I COULD SMELL BURNING OIL. I NOTIFIED THE DEALER VIA EMAIL, AND THE NEXT DAY THEY PICKED UP THE MOTORCYCLE TO EXAMINE IT. THEY FOUND THAT THE REAR BRAKES HAD FALLEN OFF THE MOTORCYCLE AND THE CABLES WAS SHREDDED. THE DEALER SWITCH OUT THE DEFECTIVE MOTORCYCLE FOR A NEW ONE OFF THE FLOOR.
Additional Notes:
I PICKED UP MY BRAND NEW 2020 INDIAN MOTORCYCLE ON JULY 2, 2020 AND BROUGHT IT HOME. LATER THAT NIGHT I TOOK A RIDE AND I WAS ON THE BELT PARKWAY W/B WHEN I FELT SOMETHING FALL NEAR MY LEFT FOOT. THEN SOMETHING ELSE FELL NEAR MY LEFT FOOT. I GOT OFF AT EXIT 14 TO INSPECT THE MOTORCYCLE AND DISCOVERED THAT I HAD NO REAR BRAKES, AND I COULD SMELL BURNING OIL. I NOTIFIED THE DEALER VIA EMAIL, AND THE NEXT DAY THEY PICKED UP THE MOTORCYCLE TO EXAMINE IT. THEY FOUND THAT THE REAR BRAKES HAD FALLEN OFF THE MOTORCYCLE AND THE CABLES WAS SHREDDED. THE DEALER SWITCH OUT THE DEFECTIVE MOTORCYCLE FOR A NEW ONE OFF THE FLOOR.
Mfg Campaign: 11348510
Recall Date: Aug 10, 2020
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