Complaints & Recalls
Official Safety Recalls - Important!
1 RecallThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Indian Motorcycle Company
Safety Issue:
Indian Motorcycle Company (Indian) is recalling certain 2024 Chieftain, Challenger, Pursuit, Roadmaster, and Springfield motorcycles. Please refer to the recall report for a complete list of model names. The rear suspension pushrod may buckle under load.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: I-24-07
Recall Date: Jul 23, 2024
Consumer Complaints
3 ComplaintsIndian Motorcycle Company
Defect Description:
ENGINE
Potential Consequences:
Despite the type, brands, or age of battery, the vehicle frequently fails to start; multiple attempts must be made to start the engine unless the charge gets depleted to an unrecoverable level. Disconnecting the battery to eliminate any parasitic draw issues, temperatures below 60°F present significant starting issues. The vehicle was purchased in August 2024, the original AGM battery frequently failed to start beginning December 2024. Two different lithium batteries were installed and another common off the shelf AGM, same problem. There is an apparent issue with the starting system as the starter frequently stalls on a compression stroke and pulling the voltage so low the ECU shuts down; the torque limiting gear does not slip. Occasionally, the engine will spin over just fine, but that's a rare case. This is NOT a WCM issue, the battery remains disconnected and on a maintainer.
Corrective Action:
Despite the type, brands, or age of battery, the vehicle frequently fails to start; multiple attempts must be made to start the engine unless the charge gets depleted to an unrecoverable level. Disconnecting the battery to eliminate any parasitic draw issues, temperatures below 60°F present significant starting issues. The vehicle was purchased in August 2024, the original AGM battery frequently failed to start beginning December 2024. Two different lithium batteries were installed and another common off the shelf AGM, same problem. There is an apparent issue with the starting system as the starter frequently stalls on a compression stroke and pulling the voltage so low the ECU shuts down; the torque limiting gear does not slip. Occasionally, the engine will spin over just fine, but that's a rare case. This is NOT a WCM issue, the battery remains disconnected and on a maintainer.
Additional Notes:
Despite the type, brands, or age of battery, the vehicle frequently fails to start; multiple attempts must be made to start the engine unless the charge gets depleted to an unrecoverable level. Disconnecting the battery to eliminate any parasitic draw issues, temperatures below 60°F present significant starting issues. The vehicle was purchased in August 2024, the original AGM battery frequently failed to start beginning December 2024. Two different lithium batteries were installed and another common off the shelf AGM, same problem. There is an apparent issue with the starting system as the starter frequently stalls on a compression stroke and pulling the voltage so low the ECU shuts down; the torque limiting gear does not slip. Occasionally, the engine will spin over just fine, but that's a rare case. This is NOT a WCM issue, the battery remains disconnected and on a maintainer.
Mfg Campaign: 11640996
Recall Date: Feb 5, 2025
Indian Motorcycle Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Despite the type, brands, or age of battery, the vehicle frequently fails to start; multiple attempts must be made to start the engine unless the charge gets depleted to an unrecoverable level. Disconnecting the battery to eliminate any parasitic draw issues, temperatures below 60°F present significant starting issues. The vehicle was purchased in August 2024, the original AGM battery frequently failed to start beginning December 2024. Two different lithium batteries were installed and another common off the shelf AGM, same problem. There is an apparent issue with the starting system as the starter frequently stalls on a compression stroke and pulling the voltage so low the ECU shuts down; the torque limiting gear does not slip. Occasionally, the engine will spin over just fine, but that's a rare case. This is NOT a WCM issue, the battery remains disconnected and on a maintainer.
Corrective Action:
Despite the type, brands, or age of battery, the vehicle frequently fails to start; multiple attempts must be made to start the engine unless the charge gets depleted to an unrecoverable level. Disconnecting the battery to eliminate any parasitic draw issues, temperatures below 60°F present significant starting issues. The vehicle was purchased in August 2024, the original AGM battery frequently failed to start beginning December 2024. Two different lithium batteries were installed and another common off the shelf AGM, same problem. There is an apparent issue with the starting system as the starter frequently stalls on a compression stroke and pulling the voltage so low the ECU shuts down; the torque limiting gear does not slip. Occasionally, the engine will spin over just fine, but that's a rare case. This is NOT a WCM issue, the battery remains disconnected and on a maintainer.
Additional Notes:
Despite the type, brands, or age of battery, the vehicle frequently fails to start; multiple attempts must be made to start the engine unless the charge gets depleted to an unrecoverable level. Disconnecting the battery to eliminate any parasitic draw issues, temperatures below 60°F present significant starting issues. The vehicle was purchased in August 2024, the original AGM battery frequently failed to start beginning December 2024. Two different lithium batteries were installed and another common off the shelf AGM, same problem. There is an apparent issue with the starting system as the starter frequently stalls on a compression stroke and pulling the voltage so low the ECU shuts down; the torque limiting gear does not slip. Occasionally, the engine will spin over just fine, but that's a rare case. This is NOT a WCM issue, the battery remains disconnected and on a maintainer.
Mfg Campaign: 11640996
Recall Date: Feb 5, 2025
Indian Motorcycle Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Accessory and infotainment control wiring harness contain sub-par conductors prone to breakage and/or short circuit. My vehicle was purchased in August 2024. In September 2024 I had a wire break inside the insulation for one of the speakers at the bend point next to the saddlebag hinge; this was not a safety issue, but noted. In early November 2024, I began having issues with the infotainment control switch on the left handlebar switch pod. The audio volume would randomly increase volume, any attempting to trigger the volume switch in the opposite direction would serve no results to include mute/pause. Upon initial inspection, manipulation of that switch harness near the handlebar clamp on the triple-tree would result in similar affects or correct the difficiency. After researching, indian previously released a dealer communication that specified the proper mounting of the handlebar harnesses due to knowing well there was a conductor breakage issue. While I have not corrected the issue, it is extremely distracting to have the powerband audio increase to max volume while in motion. The only means to correct the problem is to pull over and manipulate the infotainment screen or mobile device. This not an isolated issue, other owners have reported similar issues to including other necessary functions such as turn signals and power switches, occasionally rendering the vehicle stranded and unable to start. The latter is a safety/distraction issue that need to be addressed.
Corrective Action:
Accessory and infotainment control wiring harness contain sub-par conductors prone to breakage and/or short circuit. My vehicle was purchased in August 2024. In September 2024 I had a wire break inside the insulation for one of the speakers at the bend point next to the saddlebag hinge; this was not a safety issue, but noted. In early November 2024, I began having issues with the infotainment control switch on the left handlebar switch pod. The audio volume would randomly increase volume, any attempting to trigger the volume switch in the opposite direction would serve no results to include mute/pause. Upon initial inspection, manipulation of that switch harness near the handlebar clamp on the triple-tree would result in similar affects or correct the difficiency. After researching, indian previously released a dealer communication that specified the proper mounting of the handlebar harnesses due to knowing well there was a conductor breakage issue. While I have not corrected the issue, it is extremely distracting to have the powerband audio increase to max volume while in motion. The only means to correct the problem is to pull over and manipulate the infotainment screen or mobile device. This not an isolated issue, other owners have reported similar issues to including other necessary functions such as turn signals and power switches, occasionally rendering the vehicle stranded and unable to start. The latter is a safety/distraction issue that need to be addressed.
Additional Notes:
Accessory and infotainment control wiring harness contain sub-par conductors prone to breakage and/or short circuit. My vehicle was purchased in August 2024. In September 2024 I had a wire break inside the insulation for one of the speakers at the bend point next to the saddlebag hinge; this was not a safety issue, but noted. In early November 2024, I began having issues with the infotainment control switch on the left handlebar switch pod. The audio volume would randomly increase volume, any attempting to trigger the volume switch in the opposite direction would serve no results to include mute/pause. Upon initial inspection, manipulation of that switch harness near the handlebar clamp on the triple-tree would result in similar affects or correct the difficiency. After researching, indian previously released a dealer communication that specified the proper mounting of the handlebar harnesses due to knowing well there was a conductor breakage issue. While I have not corrected the issue, it is extremely distracting to have the powerband audio increase to max volume while in motion. The only means to correct the problem is to pull over and manipulate the infotainment screen or mobile device. This not an isolated issue, other owners have reported similar issues to including other necessary functions such as turn signals and power switches, occasionally rendering the vehicle stranded and unable to start. The latter is a safety/distraction issue that need to be addressed.
Mfg Campaign: 11640997
Recall Date: Feb 5, 2025
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