HIGHLAND RIDGE RANGE LITE AIR 2023

Complete listing of complaints and recalls for this vehicle

3
Complaints
1
Recalls

Complaints & Recalls

3 Complaints 1 Recalls

Official Safety Recalls - Important!

1 Recall

These are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.

Highland Ridge Rv
NHTSA Campaign: 23V548000 SAFETY RECALL
11 Vehicles Affected
Recall Date: Aug 3, 2023
Safety Issue:

Highland Ridge RV (Highland Ridge) is recalling certain 2023-2024 Highland Ridge Range Lite Air travel trailers. The trailers may have been manufactured without a secondary emergency exit window.

Potential Risk:
The lack of a secondary escape exit can prevent or delay occupants from exiting, increasing their risk of injury during an emergency.
FREE Recall Solution:
Dealer will inspect and install an emergency egress window as necessary, free of charge. Owner notification letters were mailed September 5, 2023. Owners may contact Highland Ridge customer service at 1-800-283-8267. Highland Ridge's number for this recall is 9904590.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Action Required: Contact your local HIGHLAND RIDGE dealer to schedule your FREE recall repair.
Manufacturer: HIGHLAND RIDGE
Mfg Campaign: 9904590
Notice Date: Sep 5, 2023
Recall Date: Aug 3, 2023

Consumer Complaints

3 Complaints
Highland Ridge Rv
Campaign: 11632006 Other
Dec 22, 2024
Defect Description:

UNKNOWN OR OTHER

Potential Consequences:

The fresh water tank fell out the bottom of the RV while driving down the highway. The water tank was only about 2/3rds of the way full, driving an appropriate speed on well-maintained roads ([XXX] in Tacoma). Jayco (the parent company) had controversy in the past where they denied a warranty claiming RVs are not designed to be driven with water in the tanks, however they reversed that statement and confirmed that RVs are meant to carry water in the tanks (otherwise there would be no point of having water holding-capability, so this is really just common sense). On my RV, one of the cross-support beams failed causing the front left corner of the water tank to fall out and drag on the road. Fortunately, it was only the front right, because if it had been a rear corner, It would have gotten dragged out from under the RV and onto the highway where it could have caused me to lose control of the RV or cause damage to other vehicles on the road. My structural warranty claim was denied and I was told it was not a structural defect that caused this to happen, which leads me to believe it is a design/material selection problem. Further research online demonstrates it is apparently a relatively common problem/design flaw. 1) RVs come equipped with a water tank because they are intended to carry water from point A to B. 2) They are clearly not manufactured with the proper support to facilitate this normal use. 3) The loss of a fresh water tank at highway speeds poses significant risk. I know as a result of this experience, I am much more wary of towing my own RV to places where full hook-up is not available, and of other drivers towing an RV due to the questionable mechanism of securing the tanks. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Corrective Action:

The fresh water tank fell out the bottom of the RV while driving down the highway. The water tank was only about 2/3rds of the way full, driving an appropriate speed on well-maintained roads ([XXX] in Tacoma). Jayco (the parent company) had controversy in the past where they denied a warranty claiming RVs are not designed to be driven with water in the tanks, however they reversed that statement and confirmed that RVs are meant to carry water in the tanks (otherwise there would be no point of having water holding-capability, so this is really just common sense). On my RV, one of the cross-support beams failed causing the front left corner of the water tank to fall out and drag on the road. Fortunately, it was only the front right, because if it had been a rear corner, It would have gotten dragged out from under the RV and onto the highway where it could have caused me to lose control of the RV or cause damage to other vehicles on the road. My structural warranty claim was denied and I was told it was not a structural defect that caused this to happen, which leads me to believe it is a design/material selection problem. Further research online demonstrates it is apparently a relatively common problem/design flaw. 1) RVs come equipped with a water tank because they are intended to carry water from point A to B. 2) They are clearly not manufactured with the proper support to facilitate this normal use. 3) The loss of a fresh water tank at highway speeds poses significant risk. I know as a result of this experience, I am much more wary of towing my own RV to places where full hook-up is not available, and of other drivers towing an RV due to the questionable mechanism of securing the tanks. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Additional Notes:

The fresh water tank fell out the bottom of the RV while driving down the highway. The water tank was only about 2/3rds of the way full, driving an appropriate speed on well-maintained roads ([XXX] in Tacoma). Jayco (the parent company) had controversy in the past where they denied a warranty claiming RVs are not designed to be driven with water in the tanks, however they reversed that statement and confirmed that RVs are meant to carry water in the tanks (otherwise there would be no point of having water holding-capability, so this is really just common sense). On my RV, one of the cross-support beams failed causing the front left corner of the water tank to fall out and drag on the road. Fortunately, it was only the front right, because if it had been a rear corner, It would have gotten dragged out from under the RV and onto the highway where it could have caused me to lose control of the RV or cause damage to other vehicles on the road. My structural warranty claim was denied and I was told it was not a structural defect that caused this to happen, which leads me to believe it is a design/material selection problem. Further research online demonstrates it is apparently a relatively common problem/design flaw. 1) RVs come equipped with a water tank because they are intended to carry water from point A to B. 2) They are clearly not manufactured with the proper support to facilitate this normal use. 3) The loss of a fresh water tank at highway speeds poses significant risk. I know as a result of this experience, I am much more wary of towing my own RV to places where full hook-up is not available, and of other drivers towing an RV due to the questionable mechanism of securing the tanks. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Manufacturer: HIGHLAND RIDGE
Mfg Campaign: 11632006
Notice Date: Dec 22, 2024
Recall Date: Dec 22, 2024
Highland Ridge Rv
Campaign: 11632006 Other
Dec 22, 2024
Defect Description:

EQUIPMENT:RECREATIONAL VEHICLE/TRAILER

Potential Consequences:

The fresh water tank fell out the bottom of the RV while driving down the highway. The water tank was only about 2/3rds of the way full, driving an appropriate speed on well-maintained roads ([XXX] in Tacoma). Jayco (the parent company) had controversy in the past where they denied a warranty claiming RVs are not designed to be driven with water in the tanks, however they reversed that statement and confirmed that RVs are meant to carry water in the tanks (otherwise there would be no point of having water holding-capability, so this is really just common sense). On my RV, one of the cross-support beams failed causing the front left corner of the water tank to fall out and drag on the road. Fortunately, it was only the front right, because if it had been a rear corner, It would have gotten dragged out from under the RV and onto the highway where it could have caused me to lose control of the RV or cause damage to other vehicles on the road. My structural warranty claim was denied and I was told it was not a structural defect that caused this to happen, which leads me to believe it is a design/material selection problem. Further research online demonstrates it is apparently a relatively common problem/design flaw. 1) RVs come equipped with a water tank because they are intended to carry water from point A to B. 2) They are clearly not manufactured with the proper support to facilitate this normal use. 3) The loss of a fresh water tank at highway speeds poses significant risk. I know as a result of this experience, I am much more wary of towing my own RV to places where full hook-up is not available, and of other drivers towing an RV due to the questionable mechanism of securing the tanks. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Corrective Action:

The fresh water tank fell out the bottom of the RV while driving down the highway. The water tank was only about 2/3rds of the way full, driving an appropriate speed on well-maintained roads ([XXX] in Tacoma). Jayco (the parent company) had controversy in the past where they denied a warranty claiming RVs are not designed to be driven with water in the tanks, however they reversed that statement and confirmed that RVs are meant to carry water in the tanks (otherwise there would be no point of having water holding-capability, so this is really just common sense). On my RV, one of the cross-support beams failed causing the front left corner of the water tank to fall out and drag on the road. Fortunately, it was only the front right, because if it had been a rear corner, It would have gotten dragged out from under the RV and onto the highway where it could have caused me to lose control of the RV or cause damage to other vehicles on the road. My structural warranty claim was denied and I was told it was not a structural defect that caused this to happen, which leads me to believe it is a design/material selection problem. Further research online demonstrates it is apparently a relatively common problem/design flaw. 1) RVs come equipped with a water tank because they are intended to carry water from point A to B. 2) They are clearly not manufactured with the proper support to facilitate this normal use. 3) The loss of a fresh water tank at highway speeds poses significant risk. I know as a result of this experience, I am much more wary of towing my own RV to places where full hook-up is not available, and of other drivers towing an RV due to the questionable mechanism of securing the tanks. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Additional Notes:

The fresh water tank fell out the bottom of the RV while driving down the highway. The water tank was only about 2/3rds of the way full, driving an appropriate speed on well-maintained roads ([XXX] in Tacoma). Jayco (the parent company) had controversy in the past where they denied a warranty claiming RVs are not designed to be driven with water in the tanks, however they reversed that statement and confirmed that RVs are meant to carry water in the tanks (otherwise there would be no point of having water holding-capability, so this is really just common sense). On my RV, one of the cross-support beams failed causing the front left corner of the water tank to fall out and drag on the road. Fortunately, it was only the front right, because if it had been a rear corner, It would have gotten dragged out from under the RV and onto the highway where it could have caused me to lose control of the RV or cause damage to other vehicles on the road. My structural warranty claim was denied and I was told it was not a structural defect that caused this to happen, which leads me to believe it is a design/material selection problem. Further research online demonstrates it is apparently a relatively common problem/design flaw. 1) RVs come equipped with a water tank because they are intended to carry water from point A to B. 2) They are clearly not manufactured with the proper support to facilitate this normal use. 3) The loss of a fresh water tank at highway speeds poses significant risk. I know as a result of this experience, I am much more wary of towing my own RV to places where full hook-up is not available, and of other drivers towing an RV due to the questionable mechanism of securing the tanks. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Manufacturer: HIGHLAND RIDGE
Mfg Campaign: 11632006
Notice Date: Dec 22, 2024
Recall Date: Dec 22, 2024
Highland Ridge Rv
Campaign: 11632006 Other
Dec 22, 2024
Defect Description:

EQUIPMENT:RECREATIONAL VEHICLE/TRAILER:PLUMBING:POTABLE WATER:STORAGE TANK

Potential Consequences:

The fresh water tank fell out the bottom of the RV while driving down the highway. The water tank was only about 2/3rds of the way full, driving an appropriate speed on well-maintained roads ([XXX] in Tacoma). Jayco (the parent company) had controversy in the past where they denied a warranty claiming RVs are not designed to be driven with water in the tanks, however they reversed that statement and confirmed that RVs are meant to carry water in the tanks (otherwise there would be no point of having water holding-capability, so this is really just common sense). On my RV, one of the cross-support beams failed causing the front left corner of the water tank to fall out and drag on the road. Fortunately, it was only the front right, because if it had been a rear corner, It would have gotten dragged out from under the RV and onto the highway where it could have caused me to lose control of the RV or cause damage to other vehicles on the road. My structural warranty claim was denied and I was told it was not a structural defect that caused this to happen, which leads me to believe it is a design/material selection problem. Further research online demonstrates it is apparently a relatively common problem/design flaw. 1) RVs come equipped with a water tank because they are intended to carry water from point A to B. 2) They are clearly not manufactured with the proper support to facilitate this normal use. 3) The loss of a fresh water tank at highway speeds poses significant risk. I know as a result of this experience, I am much more wary of towing my own RV to places where full hook-up is not available, and of other drivers towing an RV due to the questionable mechanism of securing the tanks. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Corrective Action:

The fresh water tank fell out the bottom of the RV while driving down the highway. The water tank was only about 2/3rds of the way full, driving an appropriate speed on well-maintained roads ([XXX] in Tacoma). Jayco (the parent company) had controversy in the past where they denied a warranty claiming RVs are not designed to be driven with water in the tanks, however they reversed that statement and confirmed that RVs are meant to carry water in the tanks (otherwise there would be no point of having water holding-capability, so this is really just common sense). On my RV, one of the cross-support beams failed causing the front left corner of the water tank to fall out and drag on the road. Fortunately, it was only the front right, because if it had been a rear corner, It would have gotten dragged out from under the RV and onto the highway where it could have caused me to lose control of the RV or cause damage to other vehicles on the road. My structural warranty claim was denied and I was told it was not a structural defect that caused this to happen, which leads me to believe it is a design/material selection problem. Further research online demonstrates it is apparently a relatively common problem/design flaw. 1) RVs come equipped with a water tank because they are intended to carry water from point A to B. 2) They are clearly not manufactured with the proper support to facilitate this normal use. 3) The loss of a fresh water tank at highway speeds poses significant risk. I know as a result of this experience, I am much more wary of towing my own RV to places where full hook-up is not available, and of other drivers towing an RV due to the questionable mechanism of securing the tanks. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Additional Notes:

The fresh water tank fell out the bottom of the RV while driving down the highway. The water tank was only about 2/3rds of the way full, driving an appropriate speed on well-maintained roads ([XXX] in Tacoma). Jayco (the parent company) had controversy in the past where they denied a warranty claiming RVs are not designed to be driven with water in the tanks, however they reversed that statement and confirmed that RVs are meant to carry water in the tanks (otherwise there would be no point of having water holding-capability, so this is really just common sense). On my RV, one of the cross-support beams failed causing the front left corner of the water tank to fall out and drag on the road. Fortunately, it was only the front right, because if it had been a rear corner, It would have gotten dragged out from under the RV and onto the highway where it could have caused me to lose control of the RV or cause damage to other vehicles on the road. My structural warranty claim was denied and I was told it was not a structural defect that caused this to happen, which leads me to believe it is a design/material selection problem. Further research online demonstrates it is apparently a relatively common problem/design flaw. 1) RVs come equipped with a water tank because they are intended to carry water from point A to B. 2) They are clearly not manufactured with the proper support to facilitate this normal use. 3) The loss of a fresh water tank at highway speeds poses significant risk. I know as a result of this experience, I am much more wary of towing my own RV to places where full hook-up is not available, and of other drivers towing an RV due to the questionable mechanism of securing the tanks. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Manufacturer: HIGHLAND RIDGE
Mfg Campaign: 11632006
Notice Date: Dec 22, 2024
Recall Date: Dec 22, 2024

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