Complaints & Recalls
Official Safety Recalls - Important!
3 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Highland Ridge Rv
Safety Issue:
Highland Ridge RV (Highland) is recalling certain 2020-2021 Mesa Ridge Limited, Mesa Ridge Lite, Open Range Light, Open Range Ultra Lite, 2019-2020 Mesa Ridge, 2019-2021 Open Range, 2020 Silverstar Limited and Silverstar Lite fifth wheel and travel trailers equipped with a Winntec model 6020 two-stage propane regulator. The regulator may fail, causing an increase in propane pressure.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Recall Date: Jun 4, 2021
Highland Ridge Rv
Safety Issue:
Highland Ridge RV (Highland Ridge) is recalling certain 2019-2020 Open Range, Mesa Ridge, Highlander, Silverstar fifth wheels, and 2019-2020 Open Range, Mesa Ridge and Silverstar travel trailers equipped with Dometic 3 burner cooking stoves. The saddle valve securing bolt may be overtightened, possibly damaging the O-ring seal and causing a continuous gas leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 9904564
Recall Date: Mar 16, 2021
Highland Ridge Rv
Safety Issue:
Highland Ridge RV (Highland Ridge) is recalling certain 2020 Ridge, Open Range, and Silverstar recreational trailers. The adhesive bond between the glass and the metal hinge frame of the frameless crank out vent and egress windows may fail which would then allow the glass to detach and fall out.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 9901508
Recall Date: Jun 9, 2020
Consumer Complaints
1 ComplaintHighland Ridge Rv
Defect Description:
STRUCTURE:BODY
Potential Consequences:
TL* THE CONTACT OWNS A 2020 HIGHLAND RIDGE OPEN RANGE LIGHT 275RLS TRAVEL TRAILER. THE CONTACT STATED THE DRIVER SIDE SLIDE FAILED TO RETRACT AND CLOSE. THE VEHICLE WAS TAKEN TO BIG DADDY RVS( 325 COUNTY FARM RD, LONDON, KY 40741; (855) 460-1013) WHERE IT WAS DIAGNOSED THAT THE FLOOR WAS NOT BOLTED TO THE FRAME. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED HOWEVER NO FURTHER ASSISTANCE WAS PROVIDED. THE VIN WAS NOT AVAILABLE. ## VIN FAILED ## HIGHLAND RIDGE OPEN RANGE LIGHT 275RLS 2020 ##
Corrective Action:
TL* THE CONTACT OWNS A 2020 HIGHLAND RIDGE OPEN RANGE LIGHT 275RLS TRAVEL TRAILER. THE CONTACT STATED THE DRIVER SIDE SLIDE FAILED TO RETRACT AND CLOSE. THE VEHICLE WAS TAKEN TO BIG DADDY RVS( 325 COUNTY FARM RD, LONDON, KY 40741; (855) 460-1013) WHERE IT WAS DIAGNOSED THAT THE FLOOR WAS NOT BOLTED TO THE FRAME. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED HOWEVER NO FURTHER ASSISTANCE WAS PROVIDED. THE VIN WAS NOT AVAILABLE. ## VIN FAILED ## HIGHLAND RIDGE OPEN RANGE LIGHT 275RLS 2020 ##
Additional Notes:
TL* THE CONTACT OWNS A 2020 HIGHLAND RIDGE OPEN RANGE LIGHT 275RLS TRAVEL TRAILER. THE CONTACT STATED THE DRIVER SIDE SLIDE FAILED TO RETRACT AND CLOSE. THE VEHICLE WAS TAKEN TO BIG DADDY RVS( 325 COUNTY FARM RD, LONDON, KY 40741; (855) 460-1013) WHERE IT WAS DIAGNOSED THAT THE FLOOR WAS NOT BOLTED TO THE FRAME. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED HOWEVER NO FURTHER ASSISTANCE WAS PROVIDED. THE VIN WAS NOT AVAILABLE. ## VIN FAILED ## HIGHLAND RIDGE OPEN RANGE LIGHT 275RLS 2020 ##
Mfg Campaign: 11388986
Recall Date: Jan 20, 2021
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