Complaints & Recalls
Official Safety Recalls - Important!
2 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Highland Ridge Rv
Safety Issue:
Highland Ridge RV (Highland) is recalling certain 2020-2021 Mesa Ridge Limited, Mesa Ridge Lite, Open Range Light, Open Range Ultra Lite, 2019-2020 Mesa Ridge, 2019-2021 Open Range, 2020 Silverstar Limited and Silverstar Lite fifth wheel and travel trailers equipped with a Winntec model 6020 two-stage propane regulator. The regulator may fail, causing an increase in propane pressure.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Recall Date: Jun 4, 2021
Highland Ridge Rv
Safety Issue:
Highland Ridge RV (Highland Ridge) is recalling certain 2019-2020 Open Range, Mesa Ridge, Highlander, Silverstar fifth wheels, and 2019-2020 Open Range, Mesa Ridge and Silverstar travel trailers equipped with Dometic 3 burner cooking stoves. The saddle valve securing bolt may be overtightened, possibly damaging the O-ring seal and causing a continuous gas leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 9904564
Recall Date: Mar 16, 2021
Consumer Complaints
3 ComplaintsHighland Ridge Rv
Defect Description:
STRUCTURE
Potential Consequences:
The contact owns a 2019 Highland Ridge Open Range Travel Trailer. The contact stated that while parked, there was a booming sound coming from the rear of the trailer. Upon inspection, it was discovered that the frame holding the 400-pound water tank had failed causing the water tank to dislodge from the trailer. The contact indicated that the bolts used to secure the frame had snapped causing the failure to occur. The trailer was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The local dealer was not contacted. The failure mileage was 5,000.
Corrective Action:
The contact owns a 2019 Highland Ridge Open Range Travel Trailer. The contact stated that while parked, there was a booming sound coming from the rear of the trailer. Upon inspection, it was discovered that the frame holding the 400-pound water tank had failed causing the water tank to dislodge from the trailer. The contact indicated that the bolts used to secure the frame had snapped causing the failure to occur. The trailer was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The local dealer was not contacted. The failure mileage was 5,000.
Additional Notes:
The contact owns a 2019 Highland Ridge Open Range Travel Trailer. The contact stated that while parked, there was a booming sound coming from the rear of the trailer. Upon inspection, it was discovered that the frame holding the 400-pound water tank had failed causing the water tank to dislodge from the trailer. The contact indicated that the bolts used to secure the frame had snapped causing the failure to occur. The trailer was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The local dealer was not contacted. The failure mileage was 5,000.
Mfg Campaign: 11489955
Recall Date: Oct 19, 2022
Highland Ridge Rv
Defect Description:
VISIBILITY
Potential Consequences:
TL* THE CONTACT OWNS A 2019 HIGHLAND RIDGE OPEN RANGE RV. THE CONTACT STATED THE FRAMELESS WINDOW GLASS FRAME WAS EMERGING OUTWARDS. THERE WAS NO WARNING LIGHT ILLUMINATED. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 8,000.*DT
Corrective Action:
TL* THE CONTACT OWNS A 2019 HIGHLAND RIDGE OPEN RANGE RV. THE CONTACT STATED THE FRAMELESS WINDOW GLASS FRAME WAS EMERGING OUTWARDS. THERE WAS NO WARNING LIGHT ILLUMINATED. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 8,000.*DT
Additional Notes:
TL* THE CONTACT OWNS A 2019 HIGHLAND RIDGE OPEN RANGE RV. THE CONTACT STATED THE FRAMELESS WINDOW GLASS FRAME WAS EMERGING OUTWARDS. THERE WAS NO WARNING LIGHT ILLUMINATED. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 8,000.*DT
Mfg Campaign: 11407843
Recall Date: Apr 13, 2021
Highland Ridge Rv
Defect Description:
SUSPENSION
Potential Consequences:
WHILE TRAVELING FROM ST. JAMES, NY TO MYRTLE BEACH, SC, WE STOPPED FOR LUNCH IN MECHANICSVILLE, VA. IN ORDER TO TURN AROUND I HAD TO BACK INTO A DRIVEWAY. WHILE BACKING UP MY BROTHER-IN-LAW SAID THAT THE TWO TIRES ON THE DOOR SIDE OF MY CAMPER WERE TOUCHING. UPON FURTHER INVESTIGATION IT WAS DISCOVERED THAT THE REAR LEAF SPRING HANGER FAILED. IT BROKE AT BOTH BENDS IN THE HANGER. THIS ALLOWED THE REAR AXLE TO MOVE FORWARD CAUSING THE TWO TIRES TO TOUCH. AFTER THIS HAPPENED, I FOUND MANY OTHER POSTS (FORUMS AND SOCIAL MEDIA) WHERE THIS HAS HAPPENED TO MANY OTHER PEOPLE. SINCE LIPPERT MAKES THE CHASSIS THIS ISSUE IS NOT LIMITED TO ONLY HIGHLAND RIDGE CAMPERS. I HAVE FOUND INSTANCES OF LEAF SPRING HANGER FAILURES OF GRAND DESIGN, HEARTLAND & FOREST RIVER.
Corrective Action:
WHILE TRAVELING FROM ST. JAMES, NY TO MYRTLE BEACH, SC, WE STOPPED FOR LUNCH IN MECHANICSVILLE, VA. IN ORDER TO TURN AROUND I HAD TO BACK INTO A DRIVEWAY. WHILE BACKING UP MY BROTHER-IN-LAW SAID THAT THE TWO TIRES ON THE DOOR SIDE OF MY CAMPER WERE TOUCHING. UPON FURTHER INVESTIGATION IT WAS DISCOVERED THAT THE REAR LEAF SPRING HANGER FAILED. IT BROKE AT BOTH BENDS IN THE HANGER. THIS ALLOWED THE REAR AXLE TO MOVE FORWARD CAUSING THE TWO TIRES TO TOUCH. AFTER THIS HAPPENED, I FOUND MANY OTHER POSTS (FORUMS AND SOCIAL MEDIA) WHERE THIS HAS HAPPENED TO MANY OTHER PEOPLE. SINCE LIPPERT MAKES THE CHASSIS THIS ISSUE IS NOT LIMITED TO ONLY HIGHLAND RIDGE CAMPERS. I HAVE FOUND INSTANCES OF LEAF SPRING HANGER FAILURES OF GRAND DESIGN, HEARTLAND & FOREST RIVER.
Additional Notes:
WHILE TRAVELING FROM ST. JAMES, NY TO MYRTLE BEACH, SC, WE STOPPED FOR LUNCH IN MECHANICSVILLE, VA. IN ORDER TO TURN AROUND I HAD TO BACK INTO A DRIVEWAY. WHILE BACKING UP MY BROTHER-IN-LAW SAID THAT THE TWO TIRES ON THE DOOR SIDE OF MY CAMPER WERE TOUCHING. UPON FURTHER INVESTIGATION IT WAS DISCOVERED THAT THE REAR LEAF SPRING HANGER FAILED. IT BROKE AT BOTH BENDS IN THE HANGER. THIS ALLOWED THE REAR AXLE TO MOVE FORWARD CAUSING THE TWO TIRES TO TOUCH. AFTER THIS HAPPENED, I FOUND MANY OTHER POSTS (FORUMS AND SOCIAL MEDIA) WHERE THIS HAS HAPPENED TO MANY OTHER PEOPLE. SINCE LIPPERT MAKES THE CHASSIS THIS ISSUE IS NOT LIMITED TO ONLY HIGHLAND RIDGE CAMPERS. I HAVE FOUND INSTANCES OF LEAF SPRING HANGER FAILURES OF GRAND DESIGN, HEARTLAND & FOREST RIVER.
Mfg Campaign: 11245732
Recall Date: Aug 21, 2019
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