HIGHLAND RIDGE OPEN RANGE 2018

Complete listing of complaints and recalls for this vehicle

1
Complaints
1
Recalls

Complaints & Recalls

1 Complaints 1 Recalls

Official Safety Recalls - Important!

1 Recall

These are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.

Highland Ridge Rv
NHTSA Campaign: 18V074000 SAFETY RECALL
84 Vehicles Affected
Recall Date: Jan 29, 2018
Safety Issue:

Highland Ridge RV (Highland Ridge) is recalling certain 2018 Open Range light travel trailers, model 312BHS. The Federal Label on these vehicles incorrectly lists the Gross Axle Weight Rating (GAWR) as 5100lbs when the correct GAWR is 4400lbs. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 110, "Tire Selection and Rims."

Potential Risk:
The incorrect GAWR information may result in the trailer being overloaded which can cause the tires to wear prematurely, increasing the risk of a crash.
FREE Recall Solution:
Highland Ridge will notify owners, and dealers will replace the incorrect Federal Label with a corrected label, free of charge. The recall began on February 7, 2018. Owners may contact Highland Ridge customer service at 1-260-768-7771. Highland's number for this recall is 9904374.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local HIGHLAND RIDGE dealer to schedule your FREE recall repair.
Manufacturer: HIGHLAND RIDGE
Mfg Campaign: 9904374
Notice Date: Feb 7, 2018
Recall Date: Jan 29, 2018

Consumer Complaints

1 Complaint
Highland Ridge Rv
Campaign: 11487746 Other
Oct 3, 2022
Defect Description:

SUSPENSION

Potential Consequences:

The spring shackles that hold the springs to the frame have broken off the frame on my 2018 Highland Ridge Open Range RV. This could of caused a roll over accident or the axle could have came out from under the trailer and hit any and all cars behind me, not only causing harm to my family but also the others behind us. The dealer has looked at the problem and determined that its a mfg defect, and my insurance company has looked at it and came up with the same thing mfg defect. There were no warnings at all that this was going to happen until it did. The only way i knew it did was the rear axle moved forward and made the tires rub against the front ones.

Corrective Action:

The spring shackles that hold the springs to the frame have broken off the frame on my 2018 Highland Ridge Open Range RV. This could of caused a roll over accident or the axle could have came out from under the trailer and hit any and all cars behind me, not only causing harm to my family but also the others behind us. The dealer has looked at the problem and determined that its a mfg defect, and my insurance company has looked at it and came up with the same thing mfg defect. There were no warnings at all that this was going to happen until it did. The only way i knew it did was the rear axle moved forward and made the tires rub against the front ones.

Additional Notes:

The spring shackles that hold the springs to the frame have broken off the frame on my 2018 Highland Ridge Open Range RV. This could of caused a roll over accident or the axle could have came out from under the trailer and hit any and all cars behind me, not only causing harm to my family but also the others behind us. The dealer has looked at the problem and determined that its a mfg defect, and my insurance company has looked at it and came up with the same thing mfg defect. There were no warnings at all that this was going to happen until it did. The only way i knew it did was the rear axle moved forward and made the tires rub against the front ones.

Manufacturer: HIGHLAND RIDGE
Mfg Campaign: 11487746
Notice Date: Oct 3, 2022
Recall Date: Oct 3, 2022

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