HIGHLAND RIDGE OPEN RANGE 2017

Complete listing of complaints and recalls for this vehicle

2
Complaints
3
Recalls

Complaints & Recalls

2 Complaints 3 Recalls

Official Safety Recalls - Important!

3 Recalls

These are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.

Highland Ridge Rv
NHTSA Campaign: 17V288000 SAFETY RECALL
3.4K Vehicles Affected
Recall Date: May 1, 2017
Safety Issue:

Highland Ridge RV (Highland Ridge) is recalling certain 2017 Open Range, Highlander, Light and Roamer and Mesa Ridge fifth wheels and Mesa Ridge, Light, Roamer and Ultra Lite travel trailers. The LED ceiling lights may produce excessive heat.

Potential Risk:
The excessive heat from the LED ceiling lights may increase the risk of a fire.
FREE Recall Solution:
Highland Ridge will notify owners, and dealers will replace the affected LED ceiling lights with a different light, free of charge. The recall began on May 23, 2017. Owners may contact Highland Ridge customer service at 1-260-768-7771. Highland Ridge's number for this recall is 9904350.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local HIGHLAND RIDGE dealer to schedule your FREE recall repair.
Manufacturer: HIGHLAND RIDGE
Mfg Campaign: 9904350
Notice Date: May 23, 2017
Recall Date: May 1, 2017
Highland Ridge Rv
NHTSA Campaign: 17V065000 SAFETY RECALL
148 Vehicles Affected
Recall Date: Feb 1, 2017
Safety Issue:

Highland Ridge RV (Highland Ridge) is recalling certain 2016-2017 Open Range fifth-wheel vehicles. The axle hangers on the affected vehicles may puncture the riser tube wall, allowing the axle to shift and become misaligned.

Potential Risk:
If the axle shifts and becomes misaligned the tires may wear irregularly and possibly fail, increasing the risk of a crash.
FREE Recall Solution:
Highland Ridge will notify owners, and dealers will weld on new hangers, free of charge. The recall began on March 29, 2017. Owners may contact Highland Ridge customer service at 1-260-768-7771. Highland Ridge's number for this recall is 9904343.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local HIGHLAND RIDGE dealer to schedule your FREE recall repair.
Manufacturer: HIGHLAND RIDGE
Mfg Campaign: 9904343
Notice Date: Mar 29, 2017
Recall Date: Feb 1, 2017
Highland Ridge Rv
NHTSA Campaign: 17V037000 SAFETY RECALL
396 Vehicles Affected
Recall Date: Jan 17, 2017
Safety Issue:

Highland Ridge RV (Highland) is recalling certain 2017 Open Range, Mesa Ridge and Roamer fifth wheels and travel trailers. These vehicles are equipped with an outside range that can be stored with the gas valve left open, allowing gas to enter and buildup within the vehicle.

Potential Risk:
If gas leaks into the cabin, it can increase the risk of an explosion or fire.
FREE Recall Solution:
Highland Ridge will notify owners and dealers will install a larger gas valve handle, inspect that the drawer guide rail is in its proper location, repairing it as required, and place a warning label on the range stating the gas valve must be turned off prior to storing the range in the unit. The recall began on March 8, 2017. Owners may contact Highland customer service at 1-260-768-7771. Highland's number for this recall is 9904341.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local HIGHLAND RIDGE dealer to schedule your FREE recall repair.
Manufacturer: HIGHLAND RIDGE
Mfg Campaign: 9904341
Notice Date: Mar 8, 2017
Recall Date: Jan 17, 2017

Consumer Complaints

2 Complaints
Highland Ridge Rv
Campaign: 11172126 Other
Jan 25, 2019
Defect Description:

TIRES:TREAD/BELT

Potential Consequences:

TL* THE CONTACT OWNS A 2017 HIGHLAND RIDGE OPEN RANGE TRAVEL TRAILER EQUIPPED WITH WESTLAKE SUPER ST TIRES, SIZE: 235/80/R16 (NA). WHILE DRIVING, THE FRONT PASSENGER SIDE TIRE TREAD BECAME PREMATURELY WORN. THE VEHICLE WAS TAKEN TO GENERAL RV CENTER (LOCATED AT 8285 HIGHLAND RD, WHITE LAKE, MI 48386, (248) 886-0015) WHERE THE CONTACT WAS INFORMED THAT THE UNIT WAS NOT UNDER WARRANTY. THE VEHICLE WAS LATER TAKEN TO AN INDEPENDENT MECHANIC, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V065000 (SUSPENSION). NO FURTHER ASSISTANCE WAS OFFERED. THE TIRE FAILURE MILEAGE AND DOT NUMBER WERE UNKNOWN.

Corrective Action:

TL* THE CONTACT OWNS A 2017 HIGHLAND RIDGE OPEN RANGE TRAVEL TRAILER EQUIPPED WITH WESTLAKE SUPER ST TIRES, SIZE: 235/80/R16 (NA). WHILE DRIVING, THE FRONT PASSENGER SIDE TIRE TREAD BECAME PREMATURELY WORN. THE VEHICLE WAS TAKEN TO GENERAL RV CENTER (LOCATED AT 8285 HIGHLAND RD, WHITE LAKE, MI 48386, (248) 886-0015) WHERE THE CONTACT WAS INFORMED THAT THE UNIT WAS NOT UNDER WARRANTY. THE VEHICLE WAS LATER TAKEN TO AN INDEPENDENT MECHANIC, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V065000 (SUSPENSION). NO FURTHER ASSISTANCE WAS OFFERED. THE TIRE FAILURE MILEAGE AND DOT NUMBER WERE UNKNOWN.

Additional Notes:

TL* THE CONTACT OWNS A 2017 HIGHLAND RIDGE OPEN RANGE TRAVEL TRAILER EQUIPPED WITH WESTLAKE SUPER ST TIRES, SIZE: 235/80/R16 (NA). WHILE DRIVING, THE FRONT PASSENGER SIDE TIRE TREAD BECAME PREMATURELY WORN. THE VEHICLE WAS TAKEN TO GENERAL RV CENTER (LOCATED AT 8285 HIGHLAND RD, WHITE LAKE, MI 48386, (248) 886-0015) WHERE THE CONTACT WAS INFORMED THAT THE UNIT WAS NOT UNDER WARRANTY. THE VEHICLE WAS LATER TAKEN TO AN INDEPENDENT MECHANIC, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V065000 (SUSPENSION). NO FURTHER ASSISTANCE WAS OFFERED. THE TIRE FAILURE MILEAGE AND DOT NUMBER WERE UNKNOWN.

Manufacturer: HIGHLAND RIDGE
Mfg Campaign: 11172126
Notice Date: Jan 25, 2019
Recall Date: Jan 25, 2019
Highland Ridge Rv
Campaign: 11079989 Other
Mar 17, 2018
Defect Description:

WHEELS

Potential Consequences:

WHILE IN MOTION (APPROX 55 MPH ON 2-LANE RURAL HIGHWAY) THE TRAILER BEGAN TO SWAY AND BECOME UNSTABLE. ON FURTHER INVESTIGATION IT WAS NOTED THE REAR DRIVER SIDE TIRE HAS COME OFF. AFTER STOPPING IT WAS NOTED ALL OF THE STUDS HOLDING THE LUG NUTS ON HAD SHEARED OFF. MECHANIC WHO MADE ON SITE REPAIR CONFIRMED IT WAS NOT DUE TO LOOSE LUG NUTS AS OTHER LUGS ON REMAINING TIRES WERE TIGHT AND ALSO DUE TO LACK OF ALUMINUM (THERE WAS NONE) IMBEDDED ON REMAINING PART OF 1 STUD. TIRE WAS NEVER RECOVERED. INSPECTION OF BROKEN STUDS BY INDEPENDANT PARTY WITH BACKGROUND IN METALLURGY DETERMINED MOST LIKELY CAUSE OF FAILURE IS DUE TO IMPROPER HEAT TREATING OF STUDS. MAJOR DAMAGE WAS CAUSED TO TRAILER AS A RESULT. I HAVE FOUND SEVERAL OTHER OPEN RANGE RV OWNERS WHO HAVE HAD SIMILAR ISSUES WITH THE WHEELS FALLING OFF WHILE IN MOTION.

Corrective Action:

WHILE IN MOTION (APPROX 55 MPH ON 2-LANE RURAL HIGHWAY) THE TRAILER BEGAN TO SWAY AND BECOME UNSTABLE. ON FURTHER INVESTIGATION IT WAS NOTED THE REAR DRIVER SIDE TIRE HAS COME OFF. AFTER STOPPING IT WAS NOTED ALL OF THE STUDS HOLDING THE LUG NUTS ON HAD SHEARED OFF. MECHANIC WHO MADE ON SITE REPAIR CONFIRMED IT WAS NOT DUE TO LOOSE LUG NUTS AS OTHER LUGS ON REMAINING TIRES WERE TIGHT AND ALSO DUE TO LACK OF ALUMINUM (THERE WAS NONE) IMBEDDED ON REMAINING PART OF 1 STUD. TIRE WAS NEVER RECOVERED. INSPECTION OF BROKEN STUDS BY INDEPENDANT PARTY WITH BACKGROUND IN METALLURGY DETERMINED MOST LIKELY CAUSE OF FAILURE IS DUE TO IMPROPER HEAT TREATING OF STUDS. MAJOR DAMAGE WAS CAUSED TO TRAILER AS A RESULT. I HAVE FOUND SEVERAL OTHER OPEN RANGE RV OWNERS WHO HAVE HAD SIMILAR ISSUES WITH THE WHEELS FALLING OFF WHILE IN MOTION.

Additional Notes:

WHILE IN MOTION (APPROX 55 MPH ON 2-LANE RURAL HIGHWAY) THE TRAILER BEGAN TO SWAY AND BECOME UNSTABLE. ON FURTHER INVESTIGATION IT WAS NOTED THE REAR DRIVER SIDE TIRE HAS COME OFF. AFTER STOPPING IT WAS NOTED ALL OF THE STUDS HOLDING THE LUG NUTS ON HAD SHEARED OFF. MECHANIC WHO MADE ON SITE REPAIR CONFIRMED IT WAS NOT DUE TO LOOSE LUG NUTS AS OTHER LUGS ON REMAINING TIRES WERE TIGHT AND ALSO DUE TO LACK OF ALUMINUM (THERE WAS NONE) IMBEDDED ON REMAINING PART OF 1 STUD. TIRE WAS NEVER RECOVERED. INSPECTION OF BROKEN STUDS BY INDEPENDANT PARTY WITH BACKGROUND IN METALLURGY DETERMINED MOST LIKELY CAUSE OF FAILURE IS DUE TO IMPROPER HEAT TREATING OF STUDS. MAJOR DAMAGE WAS CAUSED TO TRAILER AS A RESULT. I HAVE FOUND SEVERAL OTHER OPEN RANGE RV OWNERS WHO HAVE HAD SIMILAR ISSUES WITH THE WHEELS FALLING OFF WHILE IN MOTION.

Manufacturer: HIGHLAND RIDGE
Mfg Campaign: 11079989
Notice Date: Mar 17, 2018
Recall Date: Mar 17, 2018

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