Complaints & Recalls
Official Safety Recalls - Important!
2 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Highland Ridge Rv
Safety Issue:
Highland Ridge RV (Highland) is recalling certain model year 2016 Mesa Ridge, 3X, and Roamer travel trailers and fifth wheels, models 367FB, 388RKS, and 427BHS, manufactured from April 27, 2015, to May 6, 2015. In the affected trailers, the studs that are used to attach the wheels to the axle hubs may break.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 9904237 9904238
Recall Date: Apr 21, 2015
Highland Ridge Rv
Safety Issue:
Highland Ridge RV (Highland) is recalling certain model year 2015-2016 Roamer, Mesa Ridge, Light, 3X, and Journeyer travel and fifth wheel trailers manufactured March 6, 2015, to March 26, 2015. In the affected vehicles, the screws that attach the expanding room to the sliding mechanism cable may fail allowing the room to extend unintentionally while the vehicle is in motion.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Apr 7, 2015
Consumer Complaints
1 ComplaintHighland Ridge Rv
Defect Description:
SERVICE BRAKES
Potential Consequences:
TL* THE CONTACT OWNS A 2016 HIGHLAND RIDGE 3X TRAILER HITCHED TO A 2011 RAM 2500. THE CONTACT WAS EXPERIENCING BRAKING FAILURES ON THE CAMPER. WHILE REVERSING INTO THE DRIVEWAY ON A MUDDY SURFACE, THE BRAKE PEDAL WAS DEPRESSED, BUT FAILED TO IMMEDIATELY STOP THE TRUCK OR THE CAMPER. AS A RESULT, THE TRUCK AND CAMPER SLID IN THE MUD AND STRUCK SOME TREE BRANCHES. THE CONTACT STATED THAT THE CAMPER WAS TAKEN TO BUTLER RV CENTER (196 PITTSBURGH RD, BUTLER, PA 16001, (724) 282-4056), BUT NO FAILURE WITH THE BRAKES COULD BE FOUND. THE DEALER STATED THAT THE FAILURE COULD BE DUE TO THE BRAKE CONTROLLER IN THE TRUCK. THE TRUCK WAS TAKEN TO SMOUSE TRAILERS & SNOW EQUIPMENT (207 SMOUSE RD, MT PLEASANT, PA 15666, (724) 887-7777) WHERE A FAILURE COULD NOT BE FOUND WITH THE BRAKE CONTROLLER. THE CONTACT MENTIONED THAT THE CAMPER HAD BEEN TO THE DEALER ON NUMEROUS OCCASIONS FOR THE BRAKE FAILURE. THE BRAKES WERE ADJUSTED AND IT WAS FOUND THAT THE DRUMS HAD BEEN OVERLY GREASED. THE DEALER HAD REPAIRED ALL ISSUES FOUND WITH THE BRAKES, BUT THE FAILURE PERSISTED. THE CONTACT ALSO MENTIONED THAT THE BRAKES AND ROTORS WERE REPLACED TWICE ON THE TRUCK, DUE TO THE BRAKING FAILURE WITH THE TRUCK AND CAMPER HITCHED TOGETHER. THE CONTACT MENTIONED THAT SINCE HE WAS EXPERIENCING FAILURES WITH THE CAMPER'S BRAKES AND OTHER ISSUES, THE CAMPER WAS SENT TO THE HIGHLAND RIDGE MANUFACTURER (HIGHLAND RIDGE RV, INC., 3195 IN-5, SHIPSHEWANA, IN 46565). THE CONTACT WAS UNSURE IF THE BRAKE FAILURES WERE DIAGNOSED OR REPAIRED BY THE MANUFACTURER SINCE HE WAS STILL EXPERIENCING ISSUES. THE VIN FOR THE 2011 RAM 2500 WAS UNAVAILABLE. THERE WAS NO FAILURE MILEAGE FOR THE TRAILER.
Corrective Action:
TL* THE CONTACT OWNS A 2016 HIGHLAND RIDGE 3X TRAILER HITCHED TO A 2011 RAM 2500. THE CONTACT WAS EXPERIENCING BRAKING FAILURES ON THE CAMPER. WHILE REVERSING INTO THE DRIVEWAY ON A MUDDY SURFACE, THE BRAKE PEDAL WAS DEPRESSED, BUT FAILED TO IMMEDIATELY STOP THE TRUCK OR THE CAMPER. AS A RESULT, THE TRUCK AND CAMPER SLID IN THE MUD AND STRUCK SOME TREE BRANCHES. THE CONTACT STATED THAT THE CAMPER WAS TAKEN TO BUTLER RV CENTER (196 PITTSBURGH RD, BUTLER, PA 16001, (724) 282-4056), BUT NO FAILURE WITH THE BRAKES COULD BE FOUND. THE DEALER STATED THAT THE FAILURE COULD BE DUE TO THE BRAKE CONTROLLER IN THE TRUCK. THE TRUCK WAS TAKEN TO SMOUSE TRAILERS & SNOW EQUIPMENT (207 SMOUSE RD, MT PLEASANT, PA 15666, (724) 887-7777) WHERE A FAILURE COULD NOT BE FOUND WITH THE BRAKE CONTROLLER. THE CONTACT MENTIONED THAT THE CAMPER HAD BEEN TO THE DEALER ON NUMEROUS OCCASIONS FOR THE BRAKE FAILURE. THE BRAKES WERE ADJUSTED AND IT WAS FOUND THAT THE DRUMS HAD BEEN OVERLY GREASED. THE DEALER HAD REPAIRED ALL ISSUES FOUND WITH THE BRAKES, BUT THE FAILURE PERSISTED. THE CONTACT ALSO MENTIONED THAT THE BRAKES AND ROTORS WERE REPLACED TWICE ON THE TRUCK, DUE TO THE BRAKING FAILURE WITH THE TRUCK AND CAMPER HITCHED TOGETHER. THE CONTACT MENTIONED THAT SINCE HE WAS EXPERIENCING FAILURES WITH THE CAMPER'S BRAKES AND OTHER ISSUES, THE CAMPER WAS SENT TO THE HIGHLAND RIDGE MANUFACTURER (HIGHLAND RIDGE RV, INC., 3195 IN-5, SHIPSHEWANA, IN 46565). THE CONTACT WAS UNSURE IF THE BRAKE FAILURES WERE DIAGNOSED OR REPAIRED BY THE MANUFACTURER SINCE HE WAS STILL EXPERIENCING ISSUES. THE VIN FOR THE 2011 RAM 2500 WAS UNAVAILABLE. THERE WAS NO FAILURE MILEAGE FOR THE TRAILER.
Additional Notes:
TL* THE CONTACT OWNS A 2016 HIGHLAND RIDGE 3X TRAILER HITCHED TO A 2011 RAM 2500. THE CONTACT WAS EXPERIENCING BRAKING FAILURES ON THE CAMPER. WHILE REVERSING INTO THE DRIVEWAY ON A MUDDY SURFACE, THE BRAKE PEDAL WAS DEPRESSED, BUT FAILED TO IMMEDIATELY STOP THE TRUCK OR THE CAMPER. AS A RESULT, THE TRUCK AND CAMPER SLID IN THE MUD AND STRUCK SOME TREE BRANCHES. THE CONTACT STATED THAT THE CAMPER WAS TAKEN TO BUTLER RV CENTER (196 PITTSBURGH RD, BUTLER, PA 16001, (724) 282-4056), BUT NO FAILURE WITH THE BRAKES COULD BE FOUND. THE DEALER STATED THAT THE FAILURE COULD BE DUE TO THE BRAKE CONTROLLER IN THE TRUCK. THE TRUCK WAS TAKEN TO SMOUSE TRAILERS & SNOW EQUIPMENT (207 SMOUSE RD, MT PLEASANT, PA 15666, (724) 887-7777) WHERE A FAILURE COULD NOT BE FOUND WITH THE BRAKE CONTROLLER. THE CONTACT MENTIONED THAT THE CAMPER HAD BEEN TO THE DEALER ON NUMEROUS OCCASIONS FOR THE BRAKE FAILURE. THE BRAKES WERE ADJUSTED AND IT WAS FOUND THAT THE DRUMS HAD BEEN OVERLY GREASED. THE DEALER HAD REPAIRED ALL ISSUES FOUND WITH THE BRAKES, BUT THE FAILURE PERSISTED. THE CONTACT ALSO MENTIONED THAT THE BRAKES AND ROTORS WERE REPLACED TWICE ON THE TRUCK, DUE TO THE BRAKING FAILURE WITH THE TRUCK AND CAMPER HITCHED TOGETHER. THE CONTACT MENTIONED THAT SINCE HE WAS EXPERIENCING FAILURES WITH THE CAMPER'S BRAKES AND OTHER ISSUES, THE CAMPER WAS SENT TO THE HIGHLAND RIDGE MANUFACTURER (HIGHLAND RIDGE RV, INC., 3195 IN-5, SHIPSHEWANA, IN 46565). THE CONTACT WAS UNSURE IF THE BRAKE FAILURES WERE DIAGNOSED OR REPAIRED BY THE MANUFACTURER SINCE HE WAS STILL EXPERIENCING ISSUES. THE VIN FOR THE 2011 RAM 2500 WAS UNAVAILABLE. THERE WAS NO FAILURE MILEAGE FOR THE TRAILER.
Mfg Campaign: 11083652
Recall Date: Apr 6, 2018
Need Legal Help?
Featured Attorneys
Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury