HEARTLAND WILDERNESS 2019

Complete listing of complaints and recalls for this vehicle

2
Complaints
2
Recalls

Complaints & Recalls

2 Complaints 2 Recalls

Official Safety Recalls - Important!

2 Recalls

These are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.

Heartland Recreational Vehicles, Llc
NHTSA Campaign: 21V428000 SAFETY RECALL
22.3K Vehicles Affected
Recall Date: Jun 4, 2021
Safety Issue:

Heartland Recreational Vehicles, LLC. (Heartland) is recalling certain 2018-2021 Mallard, Shadow Cruiser, Sundance XLTTT, Wilderness, Prowler, Trail Runner, 2018-2019 Pioneer, Terry Classic, 2020-2021 Lithium, and 2021 North Trail trailers equipped with a Winntec model 6020 two-stage propane regulator. The regulator may fail, causing an increase in propane pressure.

Potential Risk:
Increased propane pressure can enlarge the flames in gas appliances, increasing the risk of a fire.
FREE Recall Solution:
Dealers will replace the regulator and test the propane system for leaks, free of charge. Owner notification letters were mailed August 3, 2021. Owners may contact Heartland customer service at 1-877-262-8032.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Action Required: Contact your local HEARTLAND dealer to schedule your FREE recall repair.
Manufacturer: HEARTLAND
Notice Date: Aug 3, 2021
Recall Date: Jun 4, 2021
Heartland Recreational Vehicles, Llc
NHTSA Campaign: 18V634000 SAFETY RECALL
622 Vehicles Affected
Recall Date: Sep 21, 2018
Safety Issue:

Heartland Recreational Vehicles, LLC (Heartland) is recalling certain 2019 Heartland Mallard, Pioneer, Sundance XLT, Wilderness, North Trail, Prowler and Trail Runner travel trailers. The axles may be missing inner bearing races on the hubs, which can cause the bearing to burnout or cause the hub to overheat.

Potential Risk:
The missing bearing race may cause premature hub bearing failure, possibly resulting in a separation of the hub from the axle, thereby increasing the risk of a crash.
FREE Recall Solution:
Heartland will notify owners, and dealers will replace the defective hubs with new hubs or replace the axles, free of charge. The recall began October 9, 2018. Owners may contact Heartland customer service at 1-877-262-8032. Heartland's number for this recall is 99.01.40.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local HEARTLAND dealer to schedule your FREE recall repair.
Manufacturer: HEARTLAND
Mfg Campaign: 99.01.40
Notice Date: Oct 9, 2018
Recall Date: Sep 21, 2018

Consumer Complaints

2 Complaints
Heartland Recreational Vehicles, Llc
Campaign: 11622870 Other
Oct 31, 2024
Defect Description:

SUSPENSION:REAR:AXLE:SPINDLE

Potential Consequences:

The contact owns a 2019 Heartland Wilderness Travel Trailer. The contact stated while pulling into the driveway, there was smoke coming from the hubs. The contact stated that upon inspecting the trailer, the contact noticed that the bearings and races had failed, causing the axle spindle to be damaged. A mobile independent mechanic replaced the axle assembly, the bearings, the races, and the backing plate; however, the failure persisted. The contact stated while driving 65 MPH, another driver alerted the contact that there was smoke coming from the rear of the vehicle. The contact was able to veer to the side road. The contact's wife then noticed flames coming from the hubs. The contact extinguished the fire with a fire extinguisher. There was no injury sustained. A mobile independent mechanic met the contact at the scene and replaced the bearings, the races, and the backing plate. The mechanic recommended the axle replacement. The trailer was not repaired. The dealer was not notified of the failure. The contact related the failure to NHTSA Campaign Number: 18V634000(Suspension). The trailer manufacturer was notified of the failure and referred the contact to the axle manufacturer for assistance. The axle manufacturer was contacted and referred the contact back to the trailer manufacturer. The failure mileage was unknown.

Corrective Action:

The contact owns a 2019 Heartland Wilderness Travel Trailer. The contact stated while pulling into the driveway, there was smoke coming from the hubs. The contact stated that upon inspecting the trailer, the contact noticed that the bearings and races had failed, causing the axle spindle to be damaged. A mobile independent mechanic replaced the axle assembly, the bearings, the races, and the backing plate; however, the failure persisted. The contact stated while driving 65 MPH, another driver alerted the contact that there was smoke coming from the rear of the vehicle. The contact was able to veer to the side road. The contact's wife then noticed flames coming from the hubs. The contact extinguished the fire with a fire extinguisher. There was no injury sustained. A mobile independent mechanic met the contact at the scene and replaced the bearings, the races, and the backing plate. The mechanic recommended the axle replacement. The trailer was not repaired. The dealer was not notified of the failure. The contact related the failure to NHTSA Campaign Number: 18V634000(Suspension). The trailer manufacturer was notified of the failure and referred the contact to the axle manufacturer for assistance. The axle manufacturer was contacted and referred the contact back to the trailer manufacturer. The failure mileage was unknown.

Additional Notes:

The contact owns a 2019 Heartland Wilderness Travel Trailer. The contact stated while pulling into the driveway, there was smoke coming from the hubs. The contact stated that upon inspecting the trailer, the contact noticed that the bearings and races had failed, causing the axle spindle to be damaged. A mobile independent mechanic replaced the axle assembly, the bearings, the races, and the backing plate; however, the failure persisted. The contact stated while driving 65 MPH, another driver alerted the contact that there was smoke coming from the rear of the vehicle. The contact was able to veer to the side road. The contact's wife then noticed flames coming from the hubs. The contact extinguished the fire with a fire extinguisher. There was no injury sustained. A mobile independent mechanic met the contact at the scene and replaced the bearings, the races, and the backing plate. The mechanic recommended the axle replacement. The trailer was not repaired. The dealer was not notified of the failure. The contact related the failure to NHTSA Campaign Number: 18V634000(Suspension). The trailer manufacturer was notified of the failure and referred the contact to the axle manufacturer for assistance. The axle manufacturer was contacted and referred the contact back to the trailer manufacturer. The failure mileage was unknown.

Manufacturer: HEARTLAND
Mfg Campaign: 11622870
Notice Date: Oct 31, 2024
Recall Date: Oct 31, 2024
Heartland Recreational Vehicles, Llc
Campaign: 11622870 Other
Oct 31, 2024
Defect Description:

POWER TRAIN:AXLE HUBS

Potential Consequences:

The contact owns a 2019 Heartland Wilderness Travel Trailer. The contact stated while pulling into the driveway, there was smoke coming from the hubs. The contact stated that upon inspecting the trailer, the contact noticed that the bearings and races had failed, causing the axle spindle to be damaged. A mobile independent mechanic replaced the axle assembly, the bearings, the races, and the backing plate; however, the failure persisted. The contact stated while driving 65 MPH, another driver alerted the contact that there was smoke coming from the rear of the vehicle. The contact was able to veer to the side road. The contact's wife then noticed flames coming from the hubs. The contact extinguished the fire with a fire extinguisher. There was no injury sustained. A mobile independent mechanic met the contact at the scene and replaced the bearings, the races, and the backing plate. The mechanic recommended the axle replacement. The trailer was not repaired. The dealer was not notified of the failure. The contact related the failure to NHTSA Campaign Number: 18V634000(Suspension). The trailer manufacturer was notified of the failure and referred the contact to the axle manufacturer for assistance. The axle manufacturer was contacted and referred the contact back to the trailer manufacturer. The failure mileage was unknown.

Corrective Action:

The contact owns a 2019 Heartland Wilderness Travel Trailer. The contact stated while pulling into the driveway, there was smoke coming from the hubs. The contact stated that upon inspecting the trailer, the contact noticed that the bearings and races had failed, causing the axle spindle to be damaged. A mobile independent mechanic replaced the axle assembly, the bearings, the races, and the backing plate; however, the failure persisted. The contact stated while driving 65 MPH, another driver alerted the contact that there was smoke coming from the rear of the vehicle. The contact was able to veer to the side road. The contact's wife then noticed flames coming from the hubs. The contact extinguished the fire with a fire extinguisher. There was no injury sustained. A mobile independent mechanic met the contact at the scene and replaced the bearings, the races, and the backing plate. The mechanic recommended the axle replacement. The trailer was not repaired. The dealer was not notified of the failure. The contact related the failure to NHTSA Campaign Number: 18V634000(Suspension). The trailer manufacturer was notified of the failure and referred the contact to the axle manufacturer for assistance. The axle manufacturer was contacted and referred the contact back to the trailer manufacturer. The failure mileage was unknown.

Additional Notes:

The contact owns a 2019 Heartland Wilderness Travel Trailer. The contact stated while pulling into the driveway, there was smoke coming from the hubs. The contact stated that upon inspecting the trailer, the contact noticed that the bearings and races had failed, causing the axle spindle to be damaged. A mobile independent mechanic replaced the axle assembly, the bearings, the races, and the backing plate; however, the failure persisted. The contact stated while driving 65 MPH, another driver alerted the contact that there was smoke coming from the rear of the vehicle. The contact was able to veer to the side road. The contact's wife then noticed flames coming from the hubs. The contact extinguished the fire with a fire extinguisher. There was no injury sustained. A mobile independent mechanic met the contact at the scene and replaced the bearings, the races, and the backing plate. The mechanic recommended the axle replacement. The trailer was not repaired. The dealer was not notified of the failure. The contact related the failure to NHTSA Campaign Number: 18V634000(Suspension). The trailer manufacturer was notified of the failure and referred the contact to the axle manufacturer for assistance. The axle manufacturer was contacted and referred the contact back to the trailer manufacturer. The failure mileage was unknown.

Manufacturer: HEARTLAND
Mfg Campaign: 11622870
Notice Date: Oct 31, 2024
Recall Date: Oct 31, 2024

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