Complaints & Recalls
Official Safety Recalls - Important!
4 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Heartland Recreational Vehicles, Llc
Safety Issue:
Heartland Recreational Vehicles, LLC (Heartland) is recalling certain 2022 Cyclone, Elk Ridge, Fuel, Milestone, North Trail, 2022-2023 Big Horn Traveler, Gravity, Lithium, Mallard, Pioneer, Prowler, Road Warrior, Sundance, Torque, and Trail Runner travel trailers. The electric retractable awning has a welded seam on the fabric that may separate, potentially allowing the awning to drop beyond normal operation.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: TBD
Recall Date: Aug 8, 2022
Heartland Recreational Vehicles, Llc
Safety Issue:
Heartland Recreational Vehicles, LLC (Heartland) is recalling certain 2022 Cyclone, Gravity, Sundance, Big Country, Big Horn, Big Horn Traveler, Elkridge, Fuel, North Trail, Landmark, Lithium, Milestone, Torque, Trail Runner, Pioneer, Prowler, and Road Warrior travel trailers. The quick disconnect fittings in the LP gas system may be cracked, causing a gas leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov
Mfg Campaign: 99.01.67
Recall Date: Jun 17, 2022
Heartland Recreational Vehicles, Llc
Safety Issue:
Heartland Recreational Vehicles, LLC (Heartland) is recalling certain 2022 Lithium, Prowler, and Trail Runner travel trailers, equipped with a 50-amp shore power inlet. The power inlet lug bolts may have been manufactured with excessively hard metal, preventing them from being tightened properly and resulting in a loose wiring connection.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: TBD
Recall Date: Mar 21, 2022
Consumer Complaints
4 ComplaintsHeartland Recreational Vehicles, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
In January 2023 the 26th breaker panel sparked and started smoking no breakers flipped and at 3am my roommate who works nights started pulling anything that could produce power or consume it. After almost two weeks of fighting manufacturer we were sent a converter and a licensed technician installed it and power was restored. May 21st 2023 there was a loud pop and the entire system started flickering off and on and an electrical smell of burning wires started producing and i immediately went to evacuate the children and disconnected anything that could be consuming power. Flickering and clicking went on for a couple hours before it ceased and no power was returned to the unit.
Corrective Action:
In January 2023 the 26th breaker panel sparked and started smoking no breakers flipped and at 3am my roommate who works nights started pulling anything that could produce power or consume it. After almost two weeks of fighting manufacturer we were sent a converter and a licensed technician installed it and power was restored. May 21st 2023 there was a loud pop and the entire system started flickering off and on and an electrical smell of burning wires started producing and i immediately went to evacuate the children and disconnected anything that could be consuming power. Flickering and clicking went on for a couple hours before it ceased and no power was returned to the unit.
Additional Notes:
In January 2023 the 26th breaker panel sparked and started smoking no breakers flipped and at 3am my roommate who works nights started pulling anything that could produce power or consume it. After almost two weeks of fighting manufacturer we were sent a converter and a licensed technician installed it and power was restored. May 21st 2023 there was a loud pop and the entire system started flickering off and on and an electrical smell of burning wires started producing and i immediately went to evacuate the children and disconnected anything that could be consuming power. Flickering and clicking went on for a couple hours before it ceased and no power was returned to the unit.
Mfg Campaign: 11523095
Recall Date: May 21, 2023
Heartland Recreational Vehicles, Llc
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
In January 2023 the 26th breaker panel sparked and started smoking no breakers flipped and at 3am my roommate who works nights started pulling anything that could produce power or consume it. After almost two weeks of fighting manufacturer we were sent a converter and a licensed technician installed it and power was restored. May 21st 2023 there was a loud pop and the entire system started flickering off and on and an electrical smell of burning wires started producing and i immediately went to evacuate the children and disconnected anything that could be consuming power. Flickering and clicking went on for a couple hours before it ceased and no power was returned to the unit.
Corrective Action:
In January 2023 the 26th breaker panel sparked and started smoking no breakers flipped and at 3am my roommate who works nights started pulling anything that could produce power or consume it. After almost two weeks of fighting manufacturer we were sent a converter and a licensed technician installed it and power was restored. May 21st 2023 there was a loud pop and the entire system started flickering off and on and an electrical smell of burning wires started producing and i immediately went to evacuate the children and disconnected anything that could be consuming power. Flickering and clicking went on for a couple hours before it ceased and no power was returned to the unit.
Additional Notes:
In January 2023 the 26th breaker panel sparked and started smoking no breakers flipped and at 3am my roommate who works nights started pulling anything that could produce power or consume it. After almost two weeks of fighting manufacturer we were sent a converter and a licensed technician installed it and power was restored. May 21st 2023 there was a loud pop and the entire system started flickering off and on and an electrical smell of burning wires started producing and i immediately went to evacuate the children and disconnected anything that could be consuming power. Flickering and clicking went on for a couple hours before it ceased and no power was returned to the unit.
Mfg Campaign: 11523095
Recall Date: May 21, 2023
Heartland Recreational Vehicles, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Converter overheated or failed to work as intended resulting in smoke leading up to an electrical fire. Component was in a small space with no adequate air flow and breaker’s remained in place not flipping as they should have to stop power from flowing. There were no warning signs as we were all asleep and husband happened to get up to go check on the kids when he found the breaker panel smoking. This could have killed us and has resulted in no power and losing food, shelter and warmth during a major freeze.
Corrective Action:
Converter overheated or failed to work as intended resulting in smoke leading up to an electrical fire. Component was in a small space with no adequate air flow and breaker’s remained in place not flipping as they should have to stop power from flowing. There were no warning signs as we were all asleep and husband happened to get up to go check on the kids when he found the breaker panel smoking. This could have killed us and has resulted in no power and losing food, shelter and warmth during a major freeze.
Additional Notes:
Converter overheated or failed to work as intended resulting in smoke leading up to an electrical fire. Component was in a small space with no adequate air flow and breaker’s remained in place not flipping as they should have to stop power from flowing. There were no warning signs as we were all asleep and husband happened to get up to go check on the kids when he found the breaker panel smoking. This could have killed us and has resulted in no power and losing food, shelter and warmth during a major freeze.
Mfg Campaign: 11505071
Recall Date: Feb 1, 2023
Heartland Recreational Vehicles, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Converter overheated or failed to work as intended resulting in smoke leading up to an electrical fire. Component was in a small space with no adequate air flow and breaker’s remained in place not flipping as they should have to stop power from flowing. There were no warning signs as we were all asleep and husband happened to get up to go check on the kids when he found the breaker panel smoking. This could have killed us and has resulted in no power and losing food, shelter and warmth during a major freeze.
Corrective Action:
Converter overheated or failed to work as intended resulting in smoke leading up to an electrical fire. Component was in a small space with no adequate air flow and breaker’s remained in place not flipping as they should have to stop power from flowing. There were no warning signs as we were all asleep and husband happened to get up to go check on the kids when he found the breaker panel smoking. This could have killed us and has resulted in no power and losing food, shelter and warmth during a major freeze.
Additional Notes:
Converter overheated or failed to work as intended resulting in smoke leading up to an electrical fire. Component was in a small space with no adequate air flow and breaker’s remained in place not flipping as they should have to stop power from flowing. There were no warning signs as we were all asleep and husband happened to get up to go check on the kids when he found the breaker panel smoking. This could have killed us and has resulted in no power and losing food, shelter and warmth during a major freeze.
Mfg Campaign: 11505071
Recall Date: Feb 1, 2023
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